Super creepy vibes from the guys who worked here, called my girlfriend beautiful and proceeded to follow us around the store about a foot away from us at all times. then 3-4 other guys showed up behind the counter and all stared at us. we left pretty quickly. also SUPER overpriced.
I came in asking about edibles and their response was that they dont sell any marijuana, but they did in fact have edibles for sale (d8, hhc, thca) which mostly just confused me. I guess Im mostly critical of the customer service. Im not sure if the response was out of paranoia or not, but they almost lost me as a customer had I not independently noticed them for sale
Serena is the best! She is so helpful and friendly, always has a smile on her face. Everyone here is so personable. I highly recommend going this store in particular on the fourth block of Newbury st!
I went here today and met ET for the first time I’ve been to other smoke shops around Boston and hands down this is the best one! He was very welcoming as a friend you haven’t seen in forever! His personality was the best to be the front of the store 💕 thank you ET for that experience!
Love the atmosphere when I walk in and ET takes care of me! Always have the best experience with him and he always gives me great feed back on what I should get! Will definitely be coming back for his great service!
Always an amazing and friendly experience when I come into this store! Very organized, clean, and always up to date with the latest products. Serina is my go to girl, very knowledgeable and gives great recommendations that I’m always satisfied with : )
The best smoke shop in Boston hands down! Went in to buy a bong and felt very welcomed by Evan. Never pressured me into buying anything and was just telling me the pros and cons of everything I was looking at. I hope everyone tries this shop and also get the pleasure of meeting Evan
Serina was EXTREMELY helpful with amazing energy. If I could give more than 5 stars I would. Greeted me as soon as I came in and made the experience worth coming to. 100/10 would recommend!
These places are a rip off and pushed out small head shops. They have a $52 bong for $119. They have $22 pen batteries selling for $50, I was shocked to see that but the real kicker to these stores if you pay in cash they keep the change, literal broke behavior. Shop online if youre a stoner and get your papers at your convince store instead
When ever I am downtown I always stop to get my smoke supplies at City Smoke Shop 167. Evan Meredith always watches out for me his costumer service skills are on exceptional. Thank you and keep up the great work dude.
Evan is an amazing worker! he helped me get a beautiful tray for a Christmas gift and I loved it so much. he always makes my trips to the smoke shop worth it. 10/10 experiences :)
Love when I can in and see ET working ! Always is so nice and friendly! I love his customer service that he gives me and always tells me if something is good or not! Don’t ever change and always be yourself !
Great selection, only place I could find quartz tips for dab straws. Serena was so helpful and knew what she was doing and what we needed, weve been back multiple times.
Came into the shop looking for one thing and ended up getting more than expected thanks to the awesome E.T! Great service, will definitely come back when I’m back in the New England area.
Amazing service! Everyone is always friendly and in a good mood. So hard to find service like this. I will always buy from this shop!
This customer was amazing I actually walked in not expecting to buy anything, but Evan’s customer service was so amazingly welcoming I couldn’t just leave without buying thank you again i will most definitely be back.
Serina always puts in work to provide great customer service. Love visiting this shop! Would highly recommend :)
Great shop very neat and clean! Evan was my sales associate and he was very friendly knowledgeable and his vibes were always superb ! Loved him and definitely would go back to buy from him again! He was so attentive and had a quick answer for all my questions. I’ve told him while I was there that I really appreciate him and his work but I thought writing on here would also come back to him and bring a smile to his face. Hope he realizes what a great asset he is to that company !
Where do I start. Serina Serina Serina the only reason I go to the smoke shop is Serina. One of city smoke shops best employee. She treats me like family and always has a smile on her face. She has the most product knowledge compare to a lot of the people I have dealt with. I know I can go to her with any questions or needs that I may have. If it weren’t for Serina I’d probably wouldn’t be a customer there since the kid with the nappy hair treated me so poorly (I think his name was AJ or TJ). Anyways I love Serina and the professionalism/ enthusiasm she has brought to City smoke shop.
Serena showed me great customer service and helped me tons since I’m not a local would 100% recommend definitely felt welcomed.
Great selection of products, Serena is always cheerful and courteous. Professional and knowledgeable staff, well stocked humidor, stop in on Newbury.
Liz is fantastic. Great store. Best selection in Boston for smoke stuff.
ET was so helpful this evening and not only helped me find what i came in for but some other necessities i can put to use, the positivity this store radiates is amazing and that’s why i’ll keep coming back.
Serina was amazing. I heard the music playing as I walked by and decided to go inside. Even though i wasn’t looking for anything specific she brought good vibes and made me feel very comfortable. I left with a bowl that smokes great too. Happy to know where i can go for both quality in customer service and product.
Great place! Nice people especially Liz.
Liz was lovely! Stopping in genuinely my day
So happy I came here. The music was a such vibe. Serina helped me and was the absolute best. They had exactly what I needed and Serina’s customer service skills were on point - knowledgeable and super kind. I wish I left all businesses smiling like I left here today!
Serena was very great she was so nice and pleasant she needs a raise cause she has great personality and customer service skills
They sell amazing products, also the staff here is great, always welcoming and helping you find what you need, would definitely rate it a 5 star
The employee that helped me I believe his name is Evan, he’s so welcoming and helping! Hope to see you next time I come!
I love seeing Evan when I come to city smoke shop! He is a wonderful employee and he always makes sure I find what I am looking for here!
Serena always helps me with everything I need and shes super polite, 10/10 service every single time !!
I love ET he’s amazing and the Ora in the store felt more welcoming and kind
My favorite smoke shop in the area!! Always love when Evan is there, he’s such a great help and always in such a bright mood!
FAKE PRODUCTS. FAKE BRANDS. BOOTLEG FAKE COUNTERFEIT. THEN THEY WANT TO CHARGE DOUBLE FOR SOMETHING FAKE. DO NOT BUY HERE.
This store is beautiful! They have everything. The best part of your visit is definitely E.T. ❤️ him!
Walbey was amazing with assistaning me with everything I need. He said hi to everyone who even stepped into the store. Great person and a fantastic worker
E was dope. She reallyKnows the Products in the store and was able to give accurate and Taylor advice to what we are looking for. She also gave us an accurate and fun vibe of what the night scene looks like in Boston. We made a friend being aProducts in the store and was able to give accurate and Taylor advice to what we’re looking for. She also gave us a accurate and fun vibe of what the night scene looks like in Boston. We made a friend being in there in five minutes.
Liz was great! Very help with options.
Love this location, Liz was super sweet!
Serina is the best. Super helpful and the nicest person you will ever meet!
Love this shop and the people in it! So kind and helpful… good people, good business!
I come here all the time and I love seeing Serina! She’s amazing and always has a great energy. Would definitely recommend going to this location
Eveliz has great customer service. she knew her stuff and recommended some stuff. sure enough will be returning!
Serina always has a positive energy while greeting and interacting customers! Never fails to leave a customer with a smile on their face with what they need ! Come shop wit your girl
Love the staff here! Had such a fun time buying my smoke products with ET!
I have the best experience here ! I shop here almost every other day! Great costumer service from Serina! She brings joy to my day every time
The guy that work here don’t know what he’s talking about ( Monday in the afternoon ). I went to ask about what type of refill is best that gives u that space max clear taste and he sold me something that is so nasty. When I asked him multiple times are u sure. Even showed him the space max clear vape that I had. Went to another shop of Huntington and the lady knew exactly what I was looking for. Sorry I wasn’t more specific on my last post. Maybe I should have went there when Serina was working heard nothing but good stuff about her. So I recommend not going here on Mondays or whenever the guy is working. Cause the African American guy I dealt with before is good.
I’ve never been to a smoke shop with this high quality service. Every worker makes you feel welcomed and is super helpful. Shoutouts to Serina, Liz, Evalise, October and CJ. Every interaction with them has been a pleasure.
The lady was nice but 38$ for a 40g pack of american spirits, some filters and some paper tips??? And then they ask you to tip. lmao. stay far far away from this shop.
I had such a great experience here! The clerk was amazing.
Best smoke shop in Boston. Lots of options and Serina is super friendly, professional and knowledgable.
Best shop, knowledgeable and friendly staff. ET is great
Best customer service ever from Serina. Knows the product very well and is very informative. Will return as long as she’s the worker.
Great customer service from Liz!
Really cool shop, lots of variety and great customer service from the dude with the dreads, definitely will be going back
I love this store and the store at 342 both same store run by same people and are amazing! I had to show my licence to prove my age. The first thing I noticed was the huge variety of items, how nice, patient & knowledgeable the staff is, how reasonably priced everything is, how if this store cant help you cause they dont have something you want In stock theyll find out from the closest store if its available for you. This is an unbelievably amazing store like a candy store for adults, which I visit weekly. I definitely recommend going into this store like you won a golden ticket which is how I feel about going into these stores. Go, go , go now stop reading this & enjoy. 😉😉😉
Great shop, always nice and clean with a great music and good vibes, the young woman eveliz is always a pleasure to run into always has a smile on her face and is always upbeat with great customer service would definitely recommend this shop to my friends.
Great location, clean, and great selection of cigars. Thank you, E.T. for your positive energy.
Selena:5 star worker. Very helpful and friendly. Fine too. City Smoke Shop should pay her more.
Great shop. Excellent customer service and selection.
Best smoke shop in Boston by a long shot. Serena is the best she is always so patient, super friendly and very knowledgeable. 5 star service!!!
Eveliz was such a great help for what I needed, she had high energy with great music, I sure will be returning and hoping to see her each time that I do
Every time I come into this location specifically I end up staying longer than expected for good reason. The staff in particular is very personable and always fun to come in and just talk!!
Serina had great customer service come here
Always so helpful Serena always greets me with a huge smile on her face and is always ready to help. We love and appreciate you Serena!!!!
Had a great experience with Serina!! I appreciated her different recommendations. Left happy with my purchase 😊
Great customer service ; Very kind and gives the full run down of everything with no problem!!I would recommend you come to this one!!
Great customer service from ET, great experience shopping at this spot
The employee (CJ I think?) was very helpful and we ended up walking out with two gorgeous pieces. He was very patient and kind - will return.
Serina was great as always! She’s always super helpful and has great enthusiasm every time I come in
Evan & the rest of the crew are awesome. I always look forward to going into the store and purchase my vapes. Thanks keep being you!!! 6/1/21 Bought 4 4pks of Jule Virginia Blend & 2 pods in 1 pack completely leaked. Brought them back today & was given 2 loose pods which both leaked again. Took time out of work yet again & returned them only to b told that I would get a discount on my next pack!!! All the $$ I spent there & to have lost out on a product & not have them make me whole again only with a discount on my next pack. What a joke. Never waste my $$ there again. If the other employees were there I would have been treated fairly.
Serina was awesome everytime I see her she just puts a smile on my face and just makes me want to spend more money
I supported these guys when they first opened because they gave me the impression that they had integrity and cared about their customers --- that loyalty was important to them. Admittedly I was wrong. When they offer you an item for one price and then charge you another --- and when you question them -- they reply --- hey this is newbury street --- Clearly they need a new PR rep. Id rather shop next door even if I have to pay more. Even if they dont have exactly what I want.
ET is amazing. So friendly. Great experience!
Absolutely AMAZING! Serina was EXTREMELY helpful super chill and more than happy to assist me. If I could give more than 5 stars I would. Greeted me as soon as I came in and made the experience worth coming to. 100/10 would recommend!
Yo they take big care of you in here. I went in got what I needed and some new stuff! Amazing customer service !!! Highly recommended !!!
Very sweet service
This store is the best! Very clean and organized and great customer service! Highly recommend 10/10
Serena has the absolute best customer service ever
Best customer service in the area and products are top notch!
Best city smoke in the Boston area. B gives great service, knows the products very well and can cater to any smoke need you have!! You will not leave empty handed. This location by far is one of my favorite locations in the city smoke shop bunch.
Very knowledgeable and friendly employees - the prices are comparable to other smoke shops in the area, but I feel the variety of products is much better here. I have been to many, if not all of the smoke shops in and around Boston - this place is by far the best. As I already do - I would recommend this place to family and friends looking for value and quality.
I come here on a weekly basis. Serena always greets me with a smile and remembers what I get! I love coming here!
I love coming to this smoke shop, every time I come in, Serina has been super pleasant and helpful. Highly recommend people checking this smoke shop out.
The service here is amazing, definitely can find what you need and also cool new things to try! Everybody is so kind and caring. Such a welcoming place for Boston
I went in originally thinking the spot was awesome because they were nice and had good products. I bought one of their products and it had a price set on top, they refused to sell it at that price because it was different in their system, going rate was one thing but I thought the going rate was more but turned out to be less on research. I found another price on the bottom of the product from the retailer and went back because it was less than I paid and the owner said there was nothing he could do about it even though I, as a customer, felt I was right and they had originally messed around when it came to pricing anyway. Mind you, I buy a lot of ejuice and glass smokeware and they definitely just lost a frequent customer.
Obviously they do not make the products that they sell. Considering the expansive inventory, they source the best possible products out there. I had a great experience here and will continue to buy from them as they are constantly seeking out the best products for their customers as I learned from a quick conversation with one of the employees. I am already a loyal customer for this fairly new shop.
I came by City Smoke Shop looking for a vape and Serina was VERY HELPFUL. She attended to all my needs and was very polite and patient.
Cj Was knowledgeable helpful and secured my purchase to the highest standards I have never been to a smoke shop that had treating me with such kindness and humility and really walk me through the bank process but otherwise we may be somewhat Barris saying or a little taboo and I really really appreciate the touch of customer service provided
Great customer service, she was very helpful and polite, make sure to stop by for great service.
Evan and his staff know their stuff. Attentive and most helpful. They have everything you’re looking for and more. They also will suggest better products than the one you’re originally looking for. I’m always for a better experience!!! You’ll get that here.
I love coming here to get my juul pods. There are more conveniently located places where I could get them but I choose to come here instead. The staff are always very friendly, knowledgeable, and helpful. They also have a wide range of other paraphernalia and vape products.
They sold damaged product (chips in glass bong). Would not honor the return (they were notified within an hour after we unpackaged it). Bad business practices and very untrustworthy. what a shame. they lost a good customer for good..
EVERYONE NEEDS TO GO HERE! The gentleman that works there, CJ was the most kind, patient and positive person that I have ever met as a customer. He was able to answer every question I had (which was a lot) about a variety of items. He knew all about the bongs and what each chamber was called and all the fancy stuff inside it and how everything works! This place had the most glass pieces to choose from versus any other shop I have gone too. As well as super clean and organized and was easy to see and find everything.The vibe is awesome, I think a lot of that had to do with CJ. He was patient and if he had to leave for a sec to help someone else he was very sweet about it and came back to help me super swiftly! He brightened my day and I felt so confident with my purchases. I will only be coming here from now on and I definitely hope to see CJ there each time! I forgot to also mention I am clumsy and broke my last bong and my girlfriend just broke the last one we had and so when I mentioned that he showed me one that was easy to hold and light! I left with two bongs I couldnt have been more happy with my purchase and experience! Thanks CJ!
I know what I want when i come into stores like this. I know the dosage & the amount that I want. These guys will try to upsell you and belittle you when you ask them for low dose products. I’ve been going here for over a year and they do have great products (hence two stars not one) — but they’ve made it clear this past time that they’re not interested in what I as a customer want, they’re interested in explaining to ME what THEY think I need. A f%&king joke.
I had a dirty juul (unbeknownst to me) that resulted in a pack of off market pods not working properly. I brought the pods back in hopes of an exchange, but not expecting anything. To my pleasant surprise the employee helping (Dan) me not only contacted his manager to approve the exchange, but he also troubleshot my juul and helped me clean it to get it working again! This was an extremely uncommon thing for a smoke shop to do, and because of it they earned my loyalty. I wholeheartedly endorse this establishment and encourage anyone to come in and say hi to Dan! He’s a cool guy who will help you with whatever you need!
Eveliz is great! Always lets me know about new items. Its always a pleasure
Great service, great shop, good timr
Cant recommend this place more, Evan was incredible in helping me find a new rig. He is super knowledgeable of his trade and is a true homie, 5 billion stars
Best smoke shop around. They carry a HUGE selection and if you cant find what youre looking for the staff there will be more than happy to help and even recommend you new things that youd never think to try. Definitely have to stop by even if its just to check it out and say Hi.
Bridgette is amazing! Boston had mostly been a bust for us and she helped us turn it around. Good pieces, great prices. Full selection of cigars and hookah accoutrements as well. We forgot our replacement vape baskets last night and she was waiting for us with this this am. Ive been riding the struggle bus so hard I decided to buy a replacement pen for just-in-case and it was a great price. Lots of cool pieces of youre into hookah or glassware (or all glass hookahs which I didnt know existed) Doggo tax pic since my vapes just a standard yocan.
Evan has performed great customer service
Amazing place to shop at, great selection and good vibes. CJ was extremely helpful. I will definitely be back!
Great customer service! Store is filled with good vibes good energy ! Amazing glass product ! Cj always makes me feel welcome☺️!
Cool people, great service, n good music
Serina always been a huge help, great prices and variety.
Great place, great staff, extensive selection, fair prices right in downtown. What’s not to love?!Shout out to Sarah for all the help!
Had a blast, great customer service! Ravi was my dude and a half. Thanks Ravi Ill be back soon. Best smoke shop in Boston!!
Its always good vibes when I go in the store. Good music and the manager is very helpful and seems happy to be working.
Awesome shop! Employees were helpful, friendly, and knowledgeable. I was amazed with the variety and reasonable pricing of the products.
Lovely customer service by Serina!
Shop is very clean, decent prices, and Serena is a G. 10/10 would recommend
They went above and beyond for what I needed. They called another one of their stores 167 Newbury street which it was my day cause they had exactly what I needed. I recommend these stores and the kind people that work for them and us. Thank you
I Purchased an item the otto it did not work returned it the next day and they told me they would not exchange it After given me an extremely hard time I am and 60 year old elderly man they then threw me out of the store would not exchange the item this is the worst service I have seen in quite some time I would not suggest anyone go to a store
By far the best vape smoke shop I have ever been to. No exaggeration. As a novice knowing nothing about vaping their employees take the time to show you everything you need to know While treating you with the utmost respect. The city smoke shop employees are as professional and courteous as they come. Nirav, Evan, Vee, (N) just to name a few are knowledgeable friendly and the reason that I continue to give them my business. The manager of the Newbury Street location whose Name Escapes me at the moment its especially kind and runs a five stars location. Youre going to find what youre looking for.I am a veteran and I pay attention to detail. this comment is not a praise is simply stating the truth. Among having the best customer service of any store smoke shop or not they also have an inventory with a range that will serve all customer needs from a novice to an avid smoker. I put absolute word behind this post. Thank you again to all the fine employees of the City smoke shops. - Aaron
CJ is the man. Held it down throughout the entire pandemic. Super welcoming and insightful.Always have the best product and cheapest price
Great place! My guy Evan is super knowledgeable and also a cool laid back person. Great experience here I will be coming back!
The store itself is nice, with a great selection, but every time I buy something here I feel like I’ve been ripped off. Every product is much more expensive than it should be.
Bought a couple friends a gift from here the employee behind the register was very knowledgeable on all the products in the shop highly recommend y’all check this spot out
Very good customer service, very friendly and super helpful. If I could give 10 stars I would.😁😁
They have every and any smoking product you would ever need! Amazing customer service, the best!
Awesome staff! Evan and Sarah are very friendly and they have a wide selection of products.
CJ was the best help I could’ve gotten at the store! Super friendly and helpful. Great selections!
Always a great experience when I get here. Service is A-1!! Staff is always helpful! Products are always on point.
Super nice!!! girl was super chill and sweet
We came here to grab a JUUL. Ended up learning lots about other pens and what’s good, walked about happy with something new. Talk to Evan; good dude.
Great customer service and great products! The only spot I will go to
CJ was incredible, stopped in by chance and his energy was contagious. Appreciate the service, if I’m in town again, I’ll be stopping by.
Place sells fake Juul pods that leak. Tried to talk to someone about a replacement but they were rude, unhelpful and started cursing at me. There are many other smoke shops on newbury that are way more helpful than these jackasses, take your business elsewhere.
Super cool store. Evan helped me out today as I was running late to catch a train and got me everything I needed in less than 5 mins. A+
It’s crazy you spend 170 bucks on a VAPE KIT and it has not been a week since you bought it , I went back to the store to see if they can do anything for me And the only thing they tell you is that they can not do Sh*t for you because it can be a manufactured problem.
Great place to get everything you need. Very friendly and they know exactly what you need!!
I walked in expecting to only leave with a bong but instead I left with a great friendship and a bong. Evan is the best. Come see him for anything you need
Super dope place! I got the coolest bong and shoutout to Evan for the best service. You won’t regret coming here
Serina is so amazing. I love her!!!! Amazing just amazing :)
Great glass products. Friendly staff and wonderful prices. A must check out if you are in the city!
E was great! Friendly and very helpful and advice on products!!!!
Evan is great, highly knowledgeable on all the products. Definitely it’s a go too shop, good vibes !!
This place is the best every time I go there its great vibes
Love the guy who working in the shop! Super friendly and knowledgeable about the products! :)
Serina gives the best service. Glad I went there!
Very nice shop. They didnt have everything I was looking for, but the staff was very nice and helpful
Beautiful up to date store, amazingly sweet & helpful staff, some stuff pricey but legit something for every price range, my one hitter was 3.99$ lol 😎
Came here from out of town and employee CJ was cool and helped me out very nice and respectful guy!
Best smoke shop in the city always stocked up...shoutout to my man Evan for being super duper helpful and getting me right best customer service in the game. PERIOD.
Amazing service, very attentive, great selection; I will be going back for all my smoking needs
The owner was very helpful in guiding me to the best type of product and explained the difference in brands. I would recommend this shop for their knowledge and experience.
Serena blessed me def will be back!!
Evan was amazing! So helpful! Almost sold us on a 20k glass piece
CJ always provides great customer service. Love coming here because of him!
Amazing glass and a really nice host
Great customer service and would go there again
Calvin and Ravi were awesome and this is the Best place ever. They Dropped in and took over Boston.... This shop is madd dope yoooooo
Excellent selection but everything is twice the price than any other shop or online store.
Cool place with cool service
Evan was amazing and so helpful! We found everything we needed thanks to him!
Great customer service from X he helped me picked the right cigar for a perfect celebration
THE BEST SMOKE SHOP IN ALL MASSACHUSETTS , HANDS DOWN ! VERY GREAT CUSTOMER SERVICE AND THEIR INVENTORY IS REMARKABLE.#CitySmokeOrNoSmokeI LOVE CITY SMOKE SHOP and THE BLIKOSS!
Great staff! Prices are decent. Will return and recommend.
Loved the atmosphere and workers were lovely
Great customer service they have everything you need and more my favorite store
Great Customer Service By Cj and amazing staff, go check it out when you get a chance
Not only is this place clean, they have amazing staff that take their time with each customer. Talk to Evan, and ask about the Lush ICE!!!!!
Really good service. The guy working there (Xavier or Xander?) was really helpful
Friendly. Went above and beyond to help us. Perfect customer service ever
The service was great. Got something that’s really nice.
Great customer service thank you Serena 💕
Serina is the best , she deserves a raise.
Way overpriced than rest of the city smoke shops....go to different locations. Prices ate jacked up by 25%.. I didnt know they were allowed to do that.
Best Smoke shop I’ve been to . Customer service is amazing.The only smoke shop i go to i will drive hours just to go to this one
Evan was the best! Made my experience memorable. Check them out !
What a great experience... wonderful products, staff and all around vibe!
This place is the best! Best selection. Best service. The best!
Good products and experience
Very nice and helpful staff. Shop has lots of options for all preferences, too
Best experience. Serena helped me out
Super friendly and helpful staff. Amazing selection and quality.
Go check out the shop, whenever y’all can. Ask for CJ…customer service is impeccable!!
Amazing product and even better people. My forever go to.
Staffs always very helpful and they got a good selection of glass
Open banner is on but store is closed at 12:05 pm
Salesman was super helpful and friendly! Good vibes!
Great shop, great prices. Discreet, will deffinatly make my normal smoke shop when in the city for work
Great service and had a variety of products that I was interested in.
Amazing service!
Good vibes and chill employee. Answered my questions and went out his way to help.
Great selection and helpful staff, my go to shop.
CJ IS THE MAN. Helped me get everything I needed! Thanks again man.
Serina customer service is awesome !!!
Super helpful and knew a bunch about all the pieces and accessories
Great selection. Friendly, helpful service
Great and quick service
Great help and great people!
Evan was super helpful and friendly! Glad we stopped in and found this place!
Selling stuff which was used already... bought some rolling pappers and cone tips and when got home I have noticed that its not full...Stay away from this places guys...