Terrible service.Got full set which was average. My husband got a pedicure and it was awful. The lady didn’t bother scrubbing his feet. She didn’t get his cuticles out. It’s so disappointing since I have been a customer since 2022. We complained to the owner Mary and she just laughed about it. I would NOT RECOMMEND THIS PLACE.
My daughter wanted her nails done for her birthday. She searched google for images of what she wanted. The image she found was a set of nails with very exquisite nail art, something that would require a very talented nail artist! We searched and with the help of several very positive reviews found Star nails and hair. We drove from St Augustine to Jacksonville to give them a try. They did NOT disappoint!! WOW! Mary looked at the photo we provided and explained exactly what she could and could not do in the most professional manner that I have ever personally dealt with at a nail salon. She did an absolutely fabulous job and my daughter is extremely happy with her nails!! If you want beautiful hand drawn nail designs, Mary is the lady to see!! Thank you Mary for a wonderful experience and your awesome talent!! We will be back!!!
Broke a nail and this place was recommended. Very spacious and bright. My appointment was in the evening. No waiting upon my arrival. There were 2 workers on-site. I wanted ombre, dipped nails. I suppose one lady didnt know how to do what I requested. She went and got the other lady and she informed me that she wasnt good at it and didnt want to charge me for something they couldnt do. This was fine with me and very appreciated. Up front discussion settled everything. The first lady did a wonderful job on the getting my nails prepped for the other lady to step in and do the ombre. I loved how it turned out.
I followed my nail tech Kim here from Riverside and im so glad I did. She takes such good care of my hands and feet and I only have to come in once a month. I bring in the craziest pictures of nail art and she does an amazing job every single time!!! Id follow her to St. Augustine just to keep her doing my nails. The shop is also very relaxing and full of friendly staff. They even gave a salon and offer massages. Talk about full service 5 star treatment.
Mary and this establishment impressed me in so many ways today. She helped me out of the car when I showed up with a crying baby, invited me to openly feed baby by the front lounge and when doing my eyebrows, she was extremely accommodating with the baby and even pushed to have me hold her and let me feed her during the session to keep the baby happy and content when LO wasnt content with the first feeding session.Also, even though this is a nail salon, the smell is significantly less than what you get at most salons, which makes me feel alot more comfortable bringing the baby in. This is a very open space layout and I was able to move around with the stroller easily without fear of running into anything.This place also does a significantly large amount of things in one building, which makes things convenient. I will be back.I left feeling better, got what I paid for, and know I was treated as a human and a mom with no judgment.
First of all the reviews were very misleading . This place was so underwhelming and disappointing. The website was unclear about the prices, they charge more then what the website says. They over charge for simple designs. The lady who did our designs messed up simple hearts and letters and cut a finger while doing acrylics. I left with a big hole in my wallet and at best mediocre nails that anyone could do with some simple supplies could do. Over all I would not recommend to anyone.
Abysmal. Not only do they have little to no command of the English language, but also the owner operates like a boor with customers and her employees alike. They have zero idea how to remove gel polish without the electronic file, do not disclose this is a required process in advance, seem to be confused as to their own approach (e.g. they wrap your nails in acetone polish remover when fully aware you have gel polish on THEN afterwards, due to the bully boss, tell you it won’t work unless they file off the top coat at a minimum) and made it seem as if it is rocket science. They’re loud so all customers can hear the discussion. They also are a venue where belligerent, borderline sociopathic customers try to interject when they’re not being spoken to. I had to engage law enforcement to deal with this place and some Caucasian male customer who clearly had lost his marbles and was yelling like a newborn in his sad attempt to chime in on a conversation I was having with the owner to coach her to higher level of customer service. Caucasian jumping in with the Asians to try to bully a black customer. No dice. No thanks.
I really really liked this nail salon up until about an hour ago when I had a horrible customer service experience and decided I will not be visiting here again. I went in last Saturday (exactly 1 week ago) to get the SNS dip powder. I noticed mid-week they started cracking/shattering, hence I went back this morning to get them redone. When I went inside it was just the two employees (owner and sister) that were there. The sister was busy with a client, however the owner greeted me and asked how she could help. I told her about the problem and she said “we will take care of it for you.” I stood at the desk for a couple minutes while she wrote in a book and then decided it was better to rest my weary nurse feet. The owner didn’t acknowledge me after that. She somehow disappeared to the back and I sat and sat until I got up and walked out. As a nurse, caregiving is great but excellent customer service is just as important. Next time, it will be better to communicate with your clients if you are in the middle of something and give an estimated wait time. I felt unappreciated as a paying customer. There are plenty of nail salons in Jacksonville, I’m sure I can find better.
My new favorite nail salon! I got married in October and went to see Mary to get acrylics. I showed her a picture for inspiration, and she nailed it exactly! (No pun intended 😂) She didnt over drill my natural nail, which I was having a difficult time finding a nail tech who didnt file my natural nail too thin. The thickness of the acrylics was also perfect! They felt seamless on top of my natural nail! Star Nails can do all of the classic acrylic applications such as: pink and white, nude, and gel polish, but they can also do so much more! They have colored acrylic powder so you can have endless color combinations and designs! My current set is going on three weeks, and I still have no lifting despite the fact that my profession requires me to have my hands in water constantly! I definitely plan on revisiting for Valentines Day! ♥️💕♥️
Excellent service. Got a full set one week. Was very pleased. Came back the following week for a pedicure. Absolutely would recommend this place. Not to mention the massage chairs. Very nice an clean.
This place is awesome! My cousin referred me and I can see why. Very clean and calming atmosphere. Mary is really amazing at what she does. Her customer service is impeccable! She’s so patient, kind and professional. I will always return!
I absolutely love the people who work at this place! Both Kim and Mary are dedicated to make sure you are completely satisfied before you leave. My nails always look great, with many compliments every time I get them done. DEFINITELY worth a visit!
The girl who did my nails was extremely nice as well as everyone else at the salon. She did a great job on the shape, length and color of my nails. Unfortunately, my acrylics starting lifting 2 days later...which is sad because this has never happened to me before even when I used an at home gel kit myself. $60 for 2 day nails is unacceptable. Please train your employees to do better.
Love this salon! By far best nail service I have ever had in Jacksonville. Kim is my go to woman and Mary is fantastic. I am so thankful they opened this location and highly recommend everybody to check it out. Very clean, relaxing and comfortable. Thank you ladies!!
This place was nice. My friend and I called for appointments at the same time and got them within a half hour. Mary gave me a pedicure, a full set of nails with gel polish and waxed my brows. Kim gave my friend her pedicure and full set of nails with gel polish and designs. We will be going back. Prices were very reasonable.
Star Nails is my go to spot for all my nail needs. Service is always very friendly and kind. I recommend this salon to everyone I know that’s looking for a nice salon!
Such reasonable pricing!! Always pleased with the outcome of my nails and waxing. The woman that work here are all literally so sweet. Never felt more welcoming from nail people!
This place is so clean. The staff is so friendly!! I really enjoyed my much needed pedicure from Tan!!
They do a great job on hair and nails.
Having to come from Nassau County this place is totally worth the drive! Its a One Stop Shop for nails, pedicures, eyelashes, eyebrows, Brazilian wax, microblading, haircuts ( men & women) hair coloring powder coating, and many more, all in a spa-like setting. Mary is multi-talented and does it all, she will make you feel like a million dollars when you leave. Kim and Leon are awesome nail techs an exceptional pedicurist. I love the fact that they have sugar scrub next to the sink it really softens your hands and smells wonderful. I forgot to mention its an extremely clean environment and friendly staff.
Very nice people and great customer service. Theres a beautician named Cheryl that does my hair. And I am VERY picky about my hair. Shes very professional, youll be seen on time give or take just a few minutes (almost unheard of with a lot of black beauticians), and her prices are very reasonable. You can get your hair, nails, toes, brows and lashes in one place. You cant beat that!
I came in for a nail removal and full set, and they were wonderful during my visit. The nail removal was not painful, and Kim was very patient and gentle. My full set after removal was very clean and beautiful! Love their service! 😊
I went to get my eyebrows waxed. Not the most welcoming, and the waxing bed had a not-so-clean towel. Not sure if I received the right price since prices aren’t listed anywhere. Unfortunately, I was in a rush. Edit: Found the price on the website after I got home. I was overcharged. Bad business.
Kim is amazing! She provides excellent service in a timely manner! She is professional, polite, and very talented. There is a great ambiance in this shop! Everyone is nice and welcoming.
Nice staff, not too pricey but depends what you get. I liked my nail tech and the nails she did for me. That said, its not the cleanest place. Not the most skilled staff, and its definitely a whole in the wall spot. For a basic gel nail paint job youre golden, but the cool designs arent here. Options are limited due to lack of technique. The prices adding up mixed with the staffs confusion over questions of ability just made for awkward mins filled with anxiety. Not the relaxing experience youd want at a spa. Again nice enough but Id do with cold and silent to me if I got the exceptional work I expected and the offers of techniques. Not here.. beware of long fake nails.. seems ppl have had some infections in their nailbeds afterwards.. I dont use fake nails.Ive noticed it is very hard to find a 4- 5 star nail or hair place in Fleming Island, Orange Park & Jacksonville. Theyre all very average to most below average.. I really miss my Fox and Jane Salon in COS, CO and the great nail spot around the corner. Best of luck here. Simple paint job, youre fine. I also had to find this simple paint job from another nail shop site bc the one posted on their site turned out not to even be their work and they didnt know how to do...seemed stressful to them to attempt.
Rose Allen is back and shes HERE!!! And the salon also offers nail services- had a lovely pedicure while my hair stuff was doing its thang. Make your appointments yall!!!
I am thoroughly satisfied with my pampering experience here. They are always willing to work in walk ins and the service is quick and efficient. I will be returning in two weeks!
Ive been to this place twice..prices are ok I guess for the basic service but not the quality.. first was just for eyelashes (strips) lashes were done cleanly and neatly but came off next day, never had lashes come off so quick..Second time lashes (individual) came off quick again some fell out within first two days and by a week no lashes left (used to them lasting two weeks at least), eyebrows wax looked like I barely even got them wax, pedicure good no complaints, full set gel nails looked nice but gel began peeling after two days and continued (never had that happened before)...I would say visit here at your own risk its a reason the place is always looking so not busy, personally wouldnt come again
Called and was on the way to pretty soft feet. We had fun and lite hearted conversations with Paige and Tanh. Well be back soon
The name really lives up to the hype. It should be called “5 Star Nails & Hair” . The hair stylist were very polite and gave me an excellent haircut. Definitely will revisit!
The best place in Jacksonville! The staff is amazing, great service. The environment is exceptional. OMG i can continue saying how great they are but i wont have space .... Come and check this amazing place by yourself, I promise you won’t regret... 🤩🤩🤩🤩💅🏻💅🏻💅🏻 .. I will give more stars but google doesn’t let me lol ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️But my emojis does let me !!!
Very sloopy work, which I had to keep pointing out. Discovered even more imperfections when I arrived home. I specifically asked if they could work well with ingrown toenails when I scheduled the appointment. The tech ended up causing me pain and bleeding. 1st and last time coming here!!!!!!!!!!!!!
I went for a simple pedicure and, while it is... acceptable.. the work is shoddy. Maybe theyre better at manicures and acrylic nails, but the pedicure is cheaper and better just about anywhere else.
This was my first time coming and I can’t say I was happy. I got a full set and a pedicure. My nails were sloppy and my left toe is now infected. I will come back once more for a full set for the benefit of the doubt, but never again for a pedicure.
My girl loves getting her nails done here. Kim is an artist!
Loooove My Nails As Always! Very Kind And Nice People. Highly Recommend!!!
I can genuinely tell the owner cares about her customers an business prices good clean lines on nails straight forward I like it!!!!
Mary did an amazing job! She did my hair and nails & I loved it. Best salon around! Will be back for sure!
I went to Kim even though everyone was awesome. She did a great job suggesting and giving me EXACTLYLY what I wanted I totally recommend!!!!!!!!
Came in as a walk in first time to this salon and had an amazing experience everyone was so nice and professional and I got exactly what I was looking for definitely will come back
Mary did an absolutely amazing job on my nails! She did exactly what I asked for & I will definitely be back!!
Excellent customer service!!! Ms. Kim & Ms. Mary were very pleasant and did a fantastic job. First impressions are lasting impressions..
They did really good and actually did what i wanted them too. They also was gentle on my nails and hands
I will only ever trust Kim and Mary with my nails!! And Mary always does my eyelashes the best and prices are extremely affordable!!
This place is a hidden gem! I highly recommend them for all of your beauty needs! Mary and her team are top notch!
I went to get the gel and powder off my nails, first the lady kept going on her phone it seem like she had some personal issue’s she kept checking her phone while taking off my nails, she got an attitude when I told her I wanted powder on my nails before she painted it, aggressively took off the polish, I just told her nvm just to finish the gel polish and call it day, nails came out OK, she didn’t get a tip
I have been to many different nail salons in Jacksonville and Star Nails has been the best salon to go to they were fast and clean and is the only nail salon we will go to for now on
Very nice and clean also very informative about the care for your nails.
Took my fiancée to get a manicure and pedicure. Friendly staff and great price! Will definitely return again
Had my nails done by Kim and she did an amazing job. Will definitely be going back and bringing all my girlfriends.
I showed Kim a picture of how I wanted my nails and she fulfilled. She’s amazing, I found my new nail tech ! 💜
She was fast, very nice and polite, did a good job for my problem, and the price was very good
Mary did an absolutely amazing job cutting my hair and I will definitely be back when I need it cut again!
My entire family came to this nail salonMy entire family came I keep going there with my wifeThey messed up up my nail and had no problem fixing it truly a perfect place
THIS IS A TOP NOTCH NAIL SALON WITH CUSTOMER SERVICE AND GREAT PRICES. PLEASE CHECK THEM OUT!! IT VERY, BEAUTIFUL AND ALL YOUR NEEDS CAN MEET AT STAR NAILS!!!!
I had a great experience! Mary cut my hair and gave me a nice ombré!
Kim has a gentle spirit and always makes me feel welcomed.
Welp I get there at 3:25 they close at 6:30pm and told me to come tomorrow smh I would have waited with no problem.
First time visiting...and it was very pleasant and relaxing..exceeded my expectations...will definitely be going back
Great food! It was fast and family friendly!
I have been a client for years, and Mary has consistently provided excellent service. Highly recommend!
I really love the environment. The staff is super respectful and caring. Very sincere. Clean and relaxing
Did an amazing job with my nails, friendly staff will be back again!
One stop shop for all of your beauty needs..head to toe! Clean, friendly and amazing services.
I absolutely loved the experience here. It’s very clean and professional.
Fabulous job. Best Pedicure in awhile
These ladies are FANTASTIC. The quality of work is stellar.
Chic interior. Very friendly service. Great experience over all.
Love my nails, thank you Mary ☺️🤗
What u need is whats they got. get ya nails did, chakras alighned, and all on time...
Well done
They did a great job , extremely clean
Great .clean fast had waxing done
I did a pedicure, and my feet felt great!
Clean facility, great staff, great service!
Loved it here will def be back
Kim did an amazing job!
Everyone is so nice and friendly
Love this place. Love the people here.
The staff here is AWSOME!!
Amazing and friendly service
THANK YOU MARY AND KATIE ❤️❤️❤️❤️❤️
Very nice people..!!
Kim is the best
Mary is wonderful!
Great work
Will be back
Love it!!!