Spa Catawba made a special accommodation for me that was not on their menu! No ask was too much and turnaround time for scheduling was so accommodating. This place proves customer service isnt dead in todays world. I was treated like a member of their family and invited into their home. Solid products, very clean facility, and top of the line detail. Go make this place your home spa!
We just visited this weekend for two massages.Upon booking our appointment on the phone with Katie, she mentioned that if we came 30 minutes before our appointment, we would get a complimentary mimosa. I even repeated and asked her to make sure when we were on the phone. I remember laughing and saying well we will be there well before to get our complimentary mimosa! 🤣 We arrived for our appointment, she checked us in and inquired if we wanted a mimosa. Of course, we said yes, because we assumed they were included because that is what she said on the phone. After our appointment, we came home, my dad inquired about the bill because it didn’t seem right(he picked it up for my birthday). So we call and Katie answered the phone. She was going through our services, tip & also proceeded to say that she charged us for our mimosas. We told her that she said they were complimentary when we booked, mentioned NOTHING about “purchasing” a cocktail when we arrived, and she continued to be rude and defensive on the phone saying “she NEVER said that”, the spa used to do that but now they don’t, and she’s worked there for a month.I am giving 4 stars because the spa is beautiful, the services were great, the bathrooms and facility is super clean, and I would totally go back. I am just annoyed about the lack of customer service, when she clearly made a mistake. It wasn’t about the cost of mimosa, I would have gladly paid, but maybe moving forward, you should offer a menu of pricing options for cocktails if a spa patron would like one(and if you actually charge for them. Another friend who goes there said they were complimentary as well).On the other hand, thanks to Tracy & Dan for great massages! We feel great, thanks to them!
Everything was incredible. The staff was perfectly available but not overpowering allowing me to relax between services. The locker rooms were large, clean, and fresh. The facilities were absolutely wonderful. I had a private sauna followed by a shower. Then I was able to relax for 20 min to enjoy some fresh lemon infused water as well as a light snack. Next I had a 60 min float session followed by another shower, another 15 min relaxation period and finished with a 90 min theraputic massage. I didnt want to leave. It was the perfect addition to my vacation! I will be back.
Spa Catawba was a wonderful experience. The facility is beautiful and so calming. They’ve really crafted their guest experience well so that there’s nothing for you to worry about. Also - the robes!! I bought one when we were finished with the massage, it’s so amazing! Would absolutely recommend the services at the spa for your next relaxation day.
Absolutely amazing experience every time! Today I was particularly stressed about many factors in my life and was not in the best mood when I arrived. After my facial, massage, and outstanding customer service I instantly felt such a relief and a mood improvement. The staff was extremely helpful when asking for an acne scar treatment and provided with me information to do my own research as well as walking me through what they use and how they use it. Very satisfied and excited to try the new product i purchased for my skin!
Lovely atmosphere. I had a Deep Tissue Massage and the Catawba Signature Facial with Dermaplaning. You can tell that every detail has been well thought out. The Manager was very helpful and polite. Can not wait to visit again. Great experience! I would suggest them to anyone who is interested in having services done.
Overall, its a very pretty facility. I struggle to call this a spa though. I think my services have been great, but its really a cold interaction to go in, have your appointment & leave. Ive been to some nice spas over the years in larger cities. The kind where you wear your robe from start to finish, lounge in a plush chase lounge beside your friends, sipping fruity water with a warm towel or cucumbers over your eyes while surrounded by soft ambient lighting and gentle music. The services compare, but the facility does not. Yes, the facility is beautiful, new & clean. However; the relaxing room is really just a pretty waiting room. They charge like a larger, fancy spa, but I think they missed the mark on the extras that larger spas offer. For example; after a salt float I went into the locker room to find no cotton swabs, no shampoo, conditioner, soap, body spray, hair dryer, etc... usually youll find amazing products to sample and then purchase afterwards. As mentioned earlier, the relaxing / waiting room is pretty but basic. You really dont spend much time there except for a quick glass of water. You should WANT to stay there after your treatment and continue to relax. Thats not the case. Overall, Id go back for the specific service booked, knowing I wont get any extras as one would hope with an upscale spa.P.S. - consider sending a digital survey out to your guests after their experience, so you can hear suggestions such as this.
Just what the Port Clinton, OH area needed! I treated myself to a Catawba Customized Collection Spa Package last week. Stephanie did an excellent job on the facial and my skin feels so good (Fresh Water Facial)! I then had a 90 minute hot rock massage with Kathleen. Just amazing how good you feel when you have a great masseuse.I was lucky to be there on one of the days the cafe was open. This is going to be a lovely feature to this establishment. Currently serving smoothies so big they are a meal. I think the one I had was called the Coco Beach (chocolate & banana) and it was delicious. All natural products and some great add-ins to boost your health. Well done Spa Catawba and Employees.
Visiting from Texas and had my lashes refilled today. Wonderful and professional experience. Everyone was so kind and friendly. The atmosphere was serene and relaxing. The sweet lash gal had such a gentle and smooth touch. Lashes look amazing! Will absolutely be booking with her again and other services. It’s a must do experience!
Spa Catawba is an excellent business. All staff are so friendly and welcoming. The facility is set up so well. Locker rooms are very clean. The waiting room is a place to relax before your service, in this case, a massage. And it can be used after the massage to enjoy the glow of the experience. The massage room is very quiet. There is no talking. A nice change from some previous experiences elsewhere. The masseuse was very good and my sore muscles were appreciative of her skills. I would highly recommend this spa. There are many services available to pamper you. Check it out. You will be glad you did.
This was my first experience at Spa Catawba and getting my brows laminated and I must first admit that I am totally hooked and will continue with the brow lamination regularly now. In addition, the entire spa was beautifully decorated, clean, organized and relaxing. The equipment was very comfortable and the staff could not have been more attentive and welcoming. I will definitely return and try other services as well! If you’re on the fence about visiting, do not hesitate!
Absolutely amazing experience! Beautiful place, beautiful atmosphere. Knowledgeable and talented staff and exceptional service from the moment we walked in the door. We are already planning our next trip back. Madison and Kristina made our sister treat day phenomenal. Thank you!!!Sincerely, Lisa and Laurie
I never knew Spa Catawba existed until I saw a video posted on the @shoresandislandsoh TikTok page. This was my first visit, and they made a fantastic impression! The building is beautiful, the staff are so kind, and the atmosphere is extremely relaxing. I was offered water and homemade protein balls as soon as I was checked in, and my wait was not long at all. I was so relaxed during my lash lift that I almost fell asleep! Checkout was simple and painless. They have so many affordable services to offer. I will definitely be back!
One day after my two week cautionary period after vaccines, I booked an appointment at Spa Catawba for a massage. It had been quite a while since I had a massage and was so looking forward to it.Tracey was my massage therapist and she quickly put me at ease by telling me about her training, asking me my preferences and letting me know what she would be doing.The room was quiet and at low light with just the right kind of music, perfect for relaxation. She did a terrific job — was professional and very clear.I would highly recommend Tracey for both people familiar and unfamiliar with massage.
Amanda is dedicated to the health and wellness of her clients and makes your experience calming and relaxing! Just had my first facial with Stephanie and will definitely go back again. Services provided were exceptional and shes a great educator too!
Had my first facial at Spa Catawba and it won’t be my last! What a beautiful, calm and relaxing space... the whole environment made me feel instantly comfortable. The owner, Stephanie, did my facial and she was wonderful. She really took the time to ask about my skin issues and skin care regimen and then developed a personalized treatment for me, targeting those issues. The products she uses are organic and smell amazing. She has products available for sale but wasn’t pushy about them, like at so many places I’ve been. I felt very welcome there and walked out feeling cared for and relaxed..... and figuring out when I could return! Thanks Stephanie and Spa Catawba!!
Wonderful spa experience - Shayla offers an amazing facial - one of the best Ive ever had. The building is gorgeous and they had plus-sized robes! Loved the product line they use and the pricing was very reasonable.
Amazing experience for our couples massage! Was a great way to end the trip and the spa was beautiful! We had Evan and Tracy and they both were so professional and made us feel so comfortable for our first massage experience! Can’t wait to come back soon!
It was my first visit and not my last! Tracy was amazing. So clean and welcoming. My back is always a mess and tend to bruise after massages, no bruises at all however very relaxed after her massage. Can’t wait to visit the new location, 5 stars!
I came here for the first time and had the most WONDERFUL experience! Ericka provided the most professional and wonderful hydra-facial treatment in their ultra-relaxing and beautiful facility. The facial was so great—better than any I’ve had. I can’t wait to visit again. What a perfect treat!
Spa Catawba is an excellent addition to our area. The new building is beautiful, spacious, and provides a relaxing, peaceful atmosphere upon entering. The staff is also welcoming, competent, and professional. My experience of a 60 minute Catawba Signature Facial was luxurious and top notch. I also appreciate the fact that I was able to schedule my appointment and provide basic information on line previous to my first visit. In summary, Spa Catawba is a gem for our area!
Had a daughter /mother day at the Spa Catawba. Loved the heavy weighted ropes.The staff was very relaxed and made you feel welcomed. We did not feel rushed. In fact the staff encouraged us to stay as long as needed in order to “resurface.”I WILL be going again!Diane M
First, the customer service is excellent and so very friendly. I felt like I was the only client!! The massage was one of the best I have ever had - Tracy was awesome!! The facility truly lived up to everything a spa should be. Cant wait to keep going back!
The staff at spa catawba is so accommodating - I was so thankful that I was able to get a massage the same day I called. I felt so much relief and decompression from the massage Tracy gave. It was just what my mind and body needed. Tracy is very professional, compassionate and caring, and thoughtful. These qualities along with her experience and intuition make her an excellent therapist. Im so thankful for the kind staff here and I look forward to going back!
Spa Catawba is beautiful and so relaxing. All the staff I had contact with was so friendly and inviting for my first time there for a massage with Taylor. Can’t wait to go back next week for a facial! I am sure I will be a regular client!
Just left Spa Catawba and I’m already booking my next appointment with Tracy. Best massage I’ve had in years! The facility is spotlessly clean, beautifully decorated and beyond relaxing and friendly. I will be back again and again.
I used Spa Catawba to host part of my sisters bachelorette party. Stephanie was wonderful communicating throughout the planning process and made sure everything flowed smoothly. All of the members of our party were impressed with the services we received including massages and facials. I will be going back!
This place is out of this world! I am super impressed with the calm, gentle and clean service. My massage by Tracy was perfect and she took time to address my personal needs. A perfect getaway for anyone visiting or living in the Lake Erie area.
I just had my first service with Amanda and it was amazing. The 60 minutemassage was exactly what I was in need of. Amanda targeted the area I was having trouble with. I would recommend the Catawba Spa to anyone looking for the services they provide, they are very professional. Also I really appreciated that Stephanie worked around my schedule. They stayed late to accommodate me.
Tried my first yoga class ever at Spa Catawba. The instructor was very easy to follow and accommodating to me being a newbie(her name was Judy) It was challenging and fun. I will definitely return!
I had my first massage appointment with Spa Catawba and the entire experience was amazing! I was able to relax as soon as I walked in, and it only got better from there. By the time I left, I felt better than I had for a while and would definitely recommend the 90 minute therapeutic massage to anyone!
This was my first facial and it was the most relaxed Ive felt in years! I received so many compliments that my face was glowing. The staff was very helpful in identifying my skin care needs. I will definitely be back and highly recommend checking this place out!
My partner Mike and I received a massage as a Christmas gift and he was skeptical, but I talked him into it and he ended up loving it. Everyone is very nice and accommodating and very prompt in fact we were a few minutes early and they took us right in .Will definitely be a repeat customer .
Best experience I could have ever asked for! This was my first real massage and it was absolutely incredible. Tracy was so sweet and did a fantastic job. The staff was very friendly and very helpful. I cant wait to go back!
I came to get my lashes done, and Stephanie did an amazing job. I’ve been trying to find someone good closer to home and Spa Catawba is my new go to. The atmosphere is very relaxing, and I can’t wait to come back for my fills!!
I booked an aromatherapy massage with Amanda to help my sore muscles. The area pretty desperately needed a really nice spa, so I was really excited to give them a try. It’s a smaller facility but I was really pleased by the cleanliness, apparent high sanitization, and friendly greeting. The area to fill out my paperwork was beautifully appointed and, despite the size, felt very relaxing and spa like. I had a very comprehensive talk with Amanda about my needs and expectations for the visit and she also let me smell the Doterra oil she wanted to use. The massage itself was amazing! She checked in consistently about the pressure but also really got in to my tight muscles and released all of the tension. I felt very loose, relaxed and SO much better afterwards! I would highly recommend Spa Catawba and Amanda! Very reasonably priced, great service and lovely facility!!
Omg! This place is AMAZING! I had the BEST massage of my life! I have already booked out through 6 months! All the staff was super friendly. Prices are reasonable (yay!) And the little protein snacks are super yummy! They have a Cafe (closed when I was there) but Im super excited to go to it. SO cute.
I went to Spa Catawba three time in two days (yoga class and cardio sculpt class) and hydra facial treatment. Firstly I like the cosy environment and brand new house, feel warm and comfortable. Super clean and nice interior design.Secondly the staffs, Tony and Stephanie are very friendly and nice. They can accommodate all of my requests and recommended the suitable option to me.Thirdly the classes are very good, either it can fully stretch or fully cardio exercises. There are many options you can choose.
Tracy was AMAZING! The deep tissue massage experience from start to finish was so pampered and lovely. Tracy took great care to ask about my preferences and tension areas and I would highly recommend her as a massage therapist.
Recently had a massage from Amanda at Spa Catawba. I could not say enough great things about my experience. She was a great listener before the session, was very professional, and really focused on the areas I was having problems with. I would recommend Amanda to anyone. Looking forward to their new space in 2021!
I had Stephanie, the owner, do a signature facial and derma-planing! She really took the time to discuss and assess my skins needs, which I loved since I deal with adult acne and sensitive skin. I loved the products and love that theyre organic and free of harsh chemicals! Im definitely going to buy some to use at home between services. Cant wait to go back.
I at the last minute called places to get a massage, for my back was in such pain...I called spa- catawba and they squeezed me in last minute. Not knowing of there services I was right off the bat impressed with how clean and organized. Then, I was taken back to massage room, very professional, and knew how to work out many years of knots. To say the least I walked out of there feeling refreshed, and am so glad I made that last minute phone call. I would recommend Spa-Catawba to anyone, cant wait till my next appointment👍
My friends purchased a spa day package for me and it took a while for me to get around to booking it, but I am so glad I did. Everyone there was very nice. Highly recommend booking their services!!
Just finished my first couples massage. My fiancé and I would definitely recommend this place to everyone! The atmosphere was very relaxing and the champagne and chocolates were a great touch. We Will be going back soon!
Not really big on doing something like a massage but just changed my mind. Scheduled, actually my wife, to hopefully get some pain relief on my last ever boat detailing efforts. You will be asked if there is a focused area you would like worked on or a full massage. My case was my back and soon found that it pretty much my left leg and left upper/lower back. In short felt much better after leaving but believe this something I will probably continue. Great service all around!
Massage with Amazing Amanda. Have tried many different therapists from Cleveland to Toledo, but, she is by far the best. Relaxing atmosphere and feel like a million dollars after. Best investment in me! Can’t wait to go back and try different treatments Spa Catawba has to offer.
Just had my first massage at Spa Catawba and it was fantastic! Amanda was very professional and great at her craft! The interior was clean and I felt very comfortable having my massage! Great job!
Really lovely spa… beautiful decor, sparkling clean, stellar service. I felt like I was at a luxury resort from the time I walked in and was offered a cozy robe and slippers, to the peaceful waiting room, to the hot stone massage service with Tracy. Highly recommend!
Amazing place. Very peaceful and relaxing. Needed a deep tissue massage due to a back problem, and Amanda was fantastic! Explained everything, gave me some stretches to do, felt so much better when she was done. Immediately booked my next appointment.
I had a wonderful experience It was very professional They were very accommodating And a class act ,it was like as if She had magical fingers. All the tension in my back went away By the end of the hour. I would recommend this to everyone Who needs back pain relief . I didnt Realize how out of sync my muscles. and joints were. Thanks Spa Catawba And Special K.
I had a 90 minute massage with Kathleen. It was excellent! I highly recommend her. The spa is absolutely beautiful and so clean! Will definitely go back.
I had a lovely massage at Spa Catawba with Tracy! The spa itself is really lovely, youre taken to the changing room, given a plush robe, slippers and a locker. Then you can go to the lounge area where you can get your pre-chill relax started with infused waters, lil healthy snack bites in case you are hungry and zen music.Tracy was a skilled massage therapist, and I could tell she was intuitive which is really key! Im already booking my next session and looking at the add on services. Online booking is easy peasy too! 🙏💆♀️💞
My boyfriend and I went to spa Catawba for a romantic couples massage and were treated like royalty! It was something I’ve never experienced before anywhere else. Everything about Spa Catawba is luxurious. Stopping here when in the area is a must!!
Just finished my first couples massage with my fiancé and had an incredible experience. It was extremely relaxing and I would highly recommend it to anyone who is looking to unwind. We definitely will be coming back!
Facility and staff are amazing! My husband booked birthday facials and massages for me and my best friend. Great experience all around. Cant wait to book my next appointments.
I recently had a Hydrafacial that was a very relaxing experience. Chayla was very professional & experienced. The results were amazing - my face feels great! Im looking forward to returning for more luxurious treatments & services.
Really enjoyed my experience here. Easy booking, lovely waiting room, staff, and massage experience. Spa Robes were especially wonderful!
Purchased a 60 minute massage for Mom for her Birthday! She loved it!Facilty atmosphere wasimmaculate and calming.Would highly recommend !!
I recently had a facial done by Stephanie and it was great. My skin felt very soft and looked refreshed afterwards. I definitely will be making another appointment in the near future.
What a great place! Very neat and clean, beautiful decor. I had a facial today and I must say , I left there feeling addicted. I will be booking again for sure! Thank you for pampering me today! Friends and family will be referred as well.
First time at Spa Catawba! Did a couples massage and my hubby and we both thoroughly enjoyed it. Relaxing and romantic with professional staff and beautiful atmosphere. Will be back again! 😊
First time for a facial with Stephanie at Catawba Spa. It was delightful. Tranquil treatment room. The process and products used were explained through out. I left feeling very relaxed and my skin felt wonderful.
My massage was just what I needed. Her skill at working out my knots was beyond compare. I will definitely be scheduling my next massage soon!
Amazing experience for my Lake Life body treatment! Beautiful spa and Ive already booked a lake life facial for next week! I will definitely be coming in a few times a month!!!
Spa Catawba provides a wonderful experience. Everyone is friendly, the building is new and beautiful and it provides a relaxing atmosphere to enjoy your massage. I will definitely be back.
My first time at Spa Catawba was wonderful! Everyone was very professional and kind. Very quiet and peaceful. I will highly recommend them to my friends, and I will return myself!
Amanda was awesome. Thought I had shin splints from running but able to identify and resolve with deep tissue massage. Back to running again! Highly recommend for any runners out there.
They treated me extra friendly, was very informational, I learned the benefits of hydrotherapy and it was super comfortable I was very suprised. They had complimentary treats and drinks in the lounge as well. Very nice place.
The scheduling for services was easy. Their spa is very nice inside and clean. Amanda gives a great massage! Can’t wait to go back!
Amazing treatment, outstanding clean facilities. The cafe has amazing healthy food and delivered to the relaxation room. A true spa experience. Highly recommend!
I recently had a facial and assessment with Stephanie. My skin is softer and brighter already! I love the products.Looking forward to my future appointments!
Evan is great. 90 minute massage cured all my aches. He really knows what he is doingI highly recommend him. I plan to go back soon.
This was my first visit here and my massage was wonderful. So relaxing. And everyone was so accommodating. I cant wait to see the new location and book another service.
The BEST massage I ever had‼️‼️. Evan did a deep massage and that is what I needed for my back..I have no problem driving 2+ hours to get my next one 😊
My first time visit at Spa Catawba and my experience was very pleasant. Staff was friendly. Business is clean and my message was very relaxing!! I will definitely be going back for another message appt.
First-time customer trying to support new, bigger location and wasn’t disappointed! Beautiful facility, professional staff, attention to details, felt like a queen. Can Recommend Evan for massage.
They were awesome! I got a facial and she educated me on how my skin is changing because I am getting older. I will definitely be going back.
The employees at Spa Catawba are very understanding to their clients needs. My massage by Tracy was outstanding and I am already looking forward to my next visit.
Amazing experience, right here in my own (seasonal) backyard! Gabby was great, very informative and patient with all of my questions! I will definitely be back!
I had a wonderful facial yesterday. The staff is very nice and willing to answer any of your questions. It was my first time there but wont be my last!
Peaceful & comfy at Spa Catawba. The facial was a relaxing experience and I left with a generous supply of samples. I plan to return and to continue the skin care regimen.
Enjoyed a wonderful massage at Spa Catawba! Such a beautiful spa and calm, peaceful environment. Can’t wait to go back!
Stephanie is very knowledgeable and I thoroughly enjoyed my Fall Pumpkin facial with Dermaplaning.I will definitely be back.
Everything was great - very clean and friendly. Took proper safety precautions. Not to mention an absolutely wonderful massage!
I was very impressed with the spa - it is a beautiful facility, the staff was great and my massage was amazing! I would recommend this place without hesitation!
Clean, beautifully designed space. Wonderful amenities and top of the line service. It was a great experience.
Perfect spa day. Amazing staff.
Professional, friendly, exceptionally clean! Kiera was wonderful and the staff was extremely pleasant. I highly recommend Spa Catawba!!
Very professional and had the best deep muscle massage Ive ever had. Ill definitely be back and recommend to others
My first Oct. facial special. Glad I tried . From the first I walked in till I left. Felt comfortable and in good hands! Going back for sure!
Clean, relaxing environment and friendly professional team. I had a facial and massage and they were both amazing.
I came with a friend for massages and facials. This place exceeded my expectations. I look forward to coming back soon!
Absolutely amazing, it was hard to get up after the massage I was so relaxed. Would 100% go back in a heart beat!
Solid day spa. Clean, inviting, even has a small cafe for takeout snacks and beverages just inside the main entrance. Friendly staff.
I love the juice from the Catawba Juice Co. I live about an hour away but stop every chance I get when going to visit family!
Someone recommended this Spa and this was my first time here. I liked it so much I made an appointment for a massage with Amanda next month.
Wonderful spa day today and well worth the hour drive. Atmosphere and staff very pleasant and made my day. Thank you Spa Catawba!
It was a very calming place to be no matter what room youre in. Everyone took great care of group.
Super nice STAFF, Beautiful new building with many excellent choices!
I had a chemical peel and a facial and I loved it! My skin feels terrific, can’t wait to go back.
Had my brows and lashes done. The lash lift didnt work for me. Brows were nicely shaped.
It was a wonderful body massage that Taylor gave. The spa is lovely and I hight recommend it.
My wife says it was the best massage she has ever had.
Tracy’s 90 minute deep tissue massage is amazing. I feel great!!!
Evan did a fantastic job with my massage. Will be going back again soon!!
Exceptional hour and a half massage - this place smells amazing - nice quiet setting- highly recommended
The spa was immaculate, super relaxing, and the customer service was amazing!
Best massage Ive had in a long time. Will definitely be back.
It was the best 2 hours love the service and the robes. Beautiful spa
This place is wonderful, everyone is very nice! Definitely recommend, will be coming back! :)
Lovely Spa! I plan on going back for more treatments to aide with my tendonitis.
Excellent spa, fantastic staff and a great time. Done right for sure.
First time, excellent service. Friendly courteous staff.Definitely will be back again
One of the best massages Ive ever had.thanks Evan
Left relaxed and was well taken of. Beautiful place. Will go back.
Felt like a princess and my dude felt like a king the slippers and service was top notch 👌
Clean calm environment. Friendly staff, great massage.
Spa Catawba is wonderful! I highly encourage everyone to go.
Beautiful, calming environment. Such a relaxing experience.
Be careful and read their liability statement closely before accepting services
They go above and beyond to make sure you are satisfied.Its really worth the price
It was great! We will for sure be going back!
A fantastic experience! 10/10 will go back for more services.
I really enjoyed my deep tissue massage!
Wonderful spa!!! LOVED MY HYDRO FACIAL!!! thank you so much!!
I so enjoyed the massage that Tracy gave me.
Really enjoyed the services and products . . . and my skin feels fantastic.
Spa Catawba provides a relaxing atmosphere with excellent customer service
Clean, quiet, soooo relaxing. Thanks again for the great day!
Wonderful staff with great comparable prices.
Kind and caring staff. Great job by all!
Wonderful personell and service
I never been to a spa before
This is first class all the way!!!
It was a wonderful experience!
We will be going back!
Excellent experience!
Great experience!
Wife liked it
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