There are various strains to choose. I like the style they place things and decorate the shop. Everything is well organized. They have the microscopes at the bar so you can see the weeds color, shape and trichomes. Simple ideas but very creative. The staffs are friendly and informative.
Beautiful store, professional staff. Nicely organized and very clean. Brandon was very knowledgeable and incredibly sweet. The selection and prices are great.This was my first time visiting and I will definitely be back.
Super convenient location and plenty of parking. Supply in the store is more than ample and I had the pleasure of Matthew helping me. Super informative and very kind. Thanks again for helping me out Matthew-really appreciate you.
Jadzia was amazing- really helped me in picking out the right gummy based on what i was looking for. Highly recommend her at the Sorrento Valley Med Men location.
Brandon saw me come in and ask what he could do for. I made my order, he picked it right up and l paid cash- store does not do credit cards - asked about another product and he was knowledgeable and made another sell.
Jamie was extremely helpful and greeted me right away. Was in & out quickly because i only needed s topical for my knees.
Excellent product/price.Car would not start. Security person kindly saved the day with jumper pack.Very much appreciated.
Marco was super helpful and knowledgeable about products and made the whole process easy and enjoyable, thanks Marco!
Its a nice store. Very clean with a wide variety of products. The budtender was friendly and knowledgeable.There is a fee charged for using plastic. I understand this, however I dont understand why I wasnt told this. I would of paid cash.I called to ask and the person on the phone didnt seem to care. I was told the cashier is supposed to say something but sometimes they dont or forget.
Jadzia is awesome, she helped me find exactly what I was looking for.
UPDATEIm changing my review back up to 5 because my experience yesterday evening was just outstanding customer service on multiple levels. I guess that manager guy left and I had a bad experience that was truly unforgivable and I was shortchanged probably $18 however that was just one incident and though that should be rectified the other people to give great good service. Its a beautiful place and I appreciate the store.UPDATEI had a bad experience due to the deceptive email and the difficulty in the process of getting the deals. I did not get the deal as expected, and the manager who was pretty unfriendly did not offer a fair or honest adjustment. I was given a partial refund I think just was a terrible decision I should not have accepted that. I dont feel that I was dealt with in an honest manner and Im tired of companies like this who dont do the right thing. Ive been a good customer there and I dont feel that the service here is fair.ORIGINAL REVIEWI really like this dispensary. Its a beautiful location as many dispensaries in San Diego are. I love Sorrento valley and this particular location. Its very chill. The people there are always giving good service and are very relaxed and helpful and genuine. Very friendly, good place with lots of coupons and discounts here and there. Recommend.
Med men has a good outside persona. They have somewhat a friendly business but what’s crazy is they’ll charge you 20 bucks worth of taxes for two products. They don’t have any deals. And to top it of one of my pre rolls was laced and sent my friend to the hospital. Smh 😡
There is a hidden charge on my receipt. I purchased an item for $22 with an Excise Tax of $3.56 as listed on the receipt. Thats understandable. However the grand total is $29.44 without any other charges listed. Where did the additional $5.88 come from? Also, the listed excise tax is just over 16% and according to CA regulation, its supposed to be 15%.
The best cannabis store Ive ever been to. The layout is amazing, the store is clean, and the staff is one of a kind. I just went there again yesterday and I was helped by an associate, Blue. She was so friendly and knowledgeable and made me feel welcomed in from the second that I walked in. Most sales people are so pushy and are looking to make you spend more money. I picked up a product to purchase and she directed me to buy an identical product which was $30 cheaper than the one I originally selected. I was blown away by her honesty and and people skills. Even when I was checking out with her at the counter another associate came up and just started having a friendly conversation with me. They really treat you like family here and thats why Ill always return as a customer. Thank you for your wonderful products and service MedMen.
Wow the customer service here was above and beyond! Shay greeted me at door and from the beginning had THE best energy , positive and ready to help me with ALL my needs. She offered Great recommendations and just overall from beginning to end provided me with one of the best customer service experiences I’ve ever had. Highly recommend stopping by this Medmen , super pros, good vibes , great inventory. Thank you Shay for today! See ya next time
We were honeymooning from Arizona, and went to MedMen. Kris helped us find exactly what we needed and was so sweet and friendly! She even gave us the name of a nearby beach that was worth checking out! In addition to that, the prices were all reasonable and there were some great deals!!! I would definitely recommend going here, dont waste your time going anywhere else!!
The people are nice. Standard selection. 2/5 because apparently they closed early sometimes and Im sitting here in the parking lot at 8:45 on a Saturday night, weedless.
Matthew D. Is not only knowledgeable and professional, he is friendly and patient. Thanks.
Thank you for your wonderful store! The customer curbside service received by Anna this afternoon was excellent. An order was placed online, offering a variety of selections, and driving up with curbside service is awesome. When Anna greeted me at my car she ensured I had my mask on for safety reasons, which was appreciated! Highly recommended.
Staff is nice and friendly but the store is weird and cheap and by that I mean their products and the way they bill. If you use your card they round up an extra 10$ and pay u back cash for some reason and charge crazy fees. After i left they ran my card again 2twice for fees that were not from my bank an overdrew my account when they already charged card fee with purchase absolutely ridiculous. And I have had to return 3 products in The last 2 weeks for something you cant legally open until you get home and they NEVER offer you anything for your gas and time having to return. I have a few chances thinking it happens right. Well this has become a pattern and Im fed up. There is another store literally 30 so ones down the street much better.
There are two popular dispensaries in Sorrento Valley. MedMen is the only real choice. Superior products, self-serve retail shelves and a staff that seems to shine every time.
Every time I go here I am pleased & impressed. I always say I’ll leave a review. Each time is better & better. Thank you Michael M. for your fun energy & exceptional service. It’s such a drive for me but I’ll return always because here I feel welcomed & in good hands.
A huge shout of appreciation to my new favorite tender... .Hailey K in Sorrento!I showed at opening (9am). Hailey got me right in, set me up with wicked specials and had me in an out in THREE MINUTES! Hailey still made time to ask how I was feeling( its medicine!) took me right to the specials and asked about my day ahead.Happy employees make for happy customers! And return business. Hailey is a jewel!
Disappointed. Ive been a long time customer and placed a delivery order. Took the driver 3 hours to get to my location. Never called me to tell me my order was outside and ready. I only received one email stating the driver was outside and directly 1 minute later I received an email stating my order was canceled. No call, drove over an hour to my location and within 1 minute of being outside canceled my order. Again no phone call, nothing. I called the sorrento valley location and was met with rude employees. I will never spend another dollar here. This was my worst delivery experience Ive ever had. Not to mention the last two times I physically went into the Torrey pines location, I was also met with rude employees. Spend your money elsewhere, theyre expensive, rude and dont appreciate their customers.
I’ve come into this location several times and everyone has been more than gracious up until this last visit.Upon checking out I noticed that some of the discounts for “bud” members didn’t take as well as the ones they were offering in store.When the bud tender went to check on that, I noticed that one small pack of the pre rolls was $50. For someone who does not smoke, I knew there was no way I would ever finish this.As they were sorting out the issue with the discounts not being applied, I asked if there was anyway I could return it. I had not left the store yet, I will still waiting for them to figure out why they overcharged me. Also the price tag is really hard to read and I would definitely not bought that. All my items were under $20 each, the “manager”refused and she followed up that I could “give them to a friend” and laughed. I responded with no thanks.After they figured out the total amount needed to be refunded, I was given the option to have it credited to my account or return it. I asked if I could see my receipts (as I had two separate purchases) and she had one of them. Instead of giving me my receipt, she commented “they are the same, but ok.” I had to correct her that it was not ok, and even her colleague had to tell her it was two different receipts.Instead of taking a credit to my account (which I would have done) I asked for it back in cash as I have no desire to go back into this location if that is someone mad men would employ.The associate that was helping me (I forgot to get his name) was remorseful and continued to apologize. I let him know the error was not his fault at all and really appreciated his time. We exchanged goodbyes and not once did his associate/manager say anything.If that was my store and the manager treated any of my clients that way and in front of other employees, I would be mortified.Everyone else was a delight, I had my dog with me and the associates were so happy to give him the attention. Just disappointed that one associate, with horrible customer service skills, leave me with such a bad experience.
Everyone’s always really nice. But could you guys stop touching my tattoo? On about 3 separate occasions, 3 different girls have grabbed and rubbed my arm...it’s just a tattoo 😂. Weed is great though. Prices are a little high and there’s no discount/reward/happy hour system unlike most shops. But it’s close to work and the people are always friendly.
Went to the Sorrento Valley shop and Bradley was my guy.Wow— super knowledgeable and answered my questions very thoroughly. Talked me into buying more than I came in for, but he’s got me hooked on vape pens now, so I’ll be back soon to see him.Other place is closer but I felt great with the whole experience in So Val.I’m into the shop thing!
Alex M was so helpful and she spent a boat load of time with us. She thoroughly explained the differences between three options, even down to how they were made. We mentioned that we just moved to San Diego and she gave us some great recommendations. Its cool that Medmen delivers now, but we joked that we would miss out on awesome experiences like this one with Alex.
Service at MedMen was great. The selection is good in range of product, but they only have a few brands. You can easily look at products and flower and check prices on the tablets. Prices were higher than anywhere else I have been and they also tax at 25%. They do not take credit cards like other dispensaries.
This was my first time at medmen.What an awesome experience!It’s an Apple version of a pot store.Everything is laid out perfectly for a consumer to make good choices.The staff was incredible. My sales person Bradley, helped me with a variety of options. He was very knowledgeable with all aspects of the products available!!I was originally looking for just one Sleep type Vape pen and walked out with 6 other awesome products!I’ve been self-employed and in sales my whole life and it’s nice and refreshing to meet somebody that’s naturally good at listening and knowing his business!I’ve been to a few other stores before that are less attentive and you kind of feel like you’re standing in line the whole time. Medman has by far the best customer service I’ve ever experienced. Aside from making my purchases from Bradley, at least another 3 to 4 other employees came by to offer their assistance while I was there.Not to steal a quote from a famous actor but,“I’ll be back”!!!!Cheers,
First visit went well, but found out I bought a cartridge that doesnt fit my pen. Took it back, yes I opened it, no returns and I needed to buy a battery for this new cartridge, but they sent me to another location for that cause they didnt have any in stock. At least the manager, Love, gave me a discount.
Finally coming down from the high of working with these awesome people. Thank you to Anna, Noel, Noah and especially Simran. Such a great experience discussing strains, brands, sales, bundling details, and promos. I bought so much I got a hoodie… it was a really nice hoodie with great embroidery and texture. Thank you guys!
Today was my first visit. Meredith was extremely helpful on my purchases. The store is very clean and well organized. I truly enjoyed my visit and will return because of my excellent experience.
Ask for Matthew (looks like DJ Kali). The guy really knows what he is talking about. I consider my self as a weed connoisseur and i was impressed with his knowledge. I told Matthew what i liked in flower and he picked me out exactly what i was looking for. I will always be asking for Matthew when i go to this establishment. The dude is a legend!!
Ive been going to dispensaries in California for 12 years. I even managed one in LA for a while. This is hands down the nicest shop I have ever been to! The inventory is massive & eclectic, the staff is super friendly (especially Alex who recommended the Breez breath spray), and my dog absolutely loves visiting everyone :)
What a great place, and so close to home. Alex M is amazing, she’s like my soul sister knew exactly what I needed before I even knew myself. Haha! Love it. If you live in north count, visit!
I bought a cartridge about two-weeks ago, used it about 3 times. I called last week since it stopped working and the manager I spoke to said NO PROBLEM bring it in and we’ll switch it out for one that works.I walk in today to do the switch out and I’m met with a rep who says “where’s your receipt?” Who keeps receipts from a weed shop smh...I will NEVER again spend my money and I won’t recommend this place to anyone.. VERY high prices and sell you bad cartridges!Customer Service? What a joke...
Knowledgeable and very friendly staff. I would definitely go back! **FYI If anyone else tries to go on a Sunday, they’re open until 9 and have been trying to get Google to correct it.
Go see Dustin, he is the man! Extremely knowledgeable, was able to answer all my questions and didn’t try to upswell me on anything. Prices were very fair in comparison to local dispensaries, might even be a little cheaper!
Always quick and helpful, large selection.
Very knowledgeable & helpful.Thanks 👍
Staying at the Fairmont 15 min drive to this MedMen in San Diego...my usual store is wehoAlex welcomed us in a professional manner and has great knowledge on products...we didn’t need much,picked up kurvana & few pre rolls.Will be returning when in San Diego.
Ive heard lots of great things but I had to come in myself and try some of the products for my back pain honestly I am very happy. Customer service is phenomenal and everyone is so welcoming and the products they have are top-notch. The only dispensary you should be going to.
Thanks for always being an awesome experience! As employee Dustin said “when you do what you love money grows on trees!” refreshing to see so many employees doing what they love in a great shop!
Blue was an angel and gave great advice, as well knew her strains! She got me exactly what I wanted, and was super friendly! Wish I could do more for you girl! Thank you!
The selection of product was amazing. Gabby explained everything so well and helped guide me to the right purchases. She is lovely. Thanks!
It was like the Apple store of weed, from the employees and their tech to the air of look but dont touch. Good selection, prices are meh but at least I could take my phone inside and there wasnt a tweaker working the door so thats a def plus. If youre looking for regular weed, this place prob wont get you there but if youre looking for something more trendy and dont want to risk getting fake product, this is your spot. You get what you pay for and as much as I hated the uptick in price, it was worth it. No way in hell Id pay those prices for flower though 😂 but Ill be back for pods and merch.
Hands down the best licensed dispensary for North County. Nice open space for browsing, friendly knowledgeable staff, easy access and plenty of parking. The curated selection at MedMen is always worth the trip.
Placed an order for curbside pick up that was supposed to be ready in 15 minutes. I get a call 2 plus hours later stating that what I ordered was out of stock. This is the second time this happens. If you have to use curbside do yourself a favor and use any other dispensary.
I had a great experience at mermen. Alex and Meredith greeted me right away and were very helpful when it came to explaining cbd knowledge and making me feel comfortable with having a big of thc in my cbd! My new go to dispensary
I just moved to San Diego this is a beautiful shop I Googled it and just pick the first dispensary I saw glad that I did I greatly appreciate the general manager Simran she was helpful, educated and customer service was on point. Thank you so much I will be back!
This location was awesome! Great service, super helpful. Lots of variety. 2 different taxes which was a bummer but I totally get it
Recently I was kindly greeted and helped by one of my favorite Medmen employees. With a vast knowledge of Medmen products, Jess happily assisted me in finding a product that was perfect for me. Thanks Jess!!
First time today and it was all around great. I think his name was Malcolm was super friendly and helpful. Huge selection.
Good deals, friendly staff and were willing to answer all my questions.
They wrongly accused accused my friend for stealing.The employees are mainly white so they assumed me and 2 of my friends who are black and brown stole something from there.
Always a good experience! Everyone is so helpful and happy. They even said hi to my dog and that he can come inside next time!
By far the best cannabis retailer around. I had a great experience and the products are of top quality. I am now a lifetime customer because of the customer service.
I can only speak for right now but I would guess to say they have some of the best bud in San Diego. Kosher kush for your og needs and delicious biscotti that any og lover would have a hard time chosing between. Going back for more today.
Madnen employees made me wait for about 15 minutes and not take my order. The security made me feel uncomfortable thinking i was about to steal.
Great staff as always. April was super friendly and helped me to decide the best products available.
Everyone was very sweet , but the one gentleman that assisted me with all my illnesses and recommendations was polite ,curtious , and explained everything clearly.
Fantastic and employees are super knowledgeable. They listen to all your needs and can fill them with incredible suggestions. For sure visit them!!!!🎉
Not sure why any one would pay these outrageous taxes and hidden fees...cant wait to see medmen go out of business!
My favorite dispensary of all time! I get a wonderful cbd tincture (recommended by an impressively knowledgeable employee) that significantly improves my severe nerve pain!!
Went there and waited 30 minutes, employee and manager couldn’t even get my red or ID to go through system. Never coming back again, no thanks. Showgrow and Mankind is a couple miles nearby and so is Torrey.Lost a returning customer
The brands and variety are vast but toooooo many fees - it literally doubles the price of your purchase between the excise fees and “cannabis tax and state tax it’s absolutely ridiculous- sorry medmen I don’t think I’ll be back
Ive been to several different locations and no matter which my shopping experiences has always been 5 star.. knowledge n friendly staff with a clean and welcoming environment..
Seriously top notch place.. like they have their own parking and everything.. the general vibe of this place is to leave you more informed about what you are buying.
Stopped in for some goodies and Dustin gave me a tour and some great recommendations. Service and flower were excellent.
Terrible customer service. Guy that was ringing me up was extremely condescending, not helpful and just flat out rude to me. This was my first time here, and it will certainly be my last.
Super helpful and knowledge staff. Went looking for very low thc and high cbd and found a whole plethora of products! Thank you so much!
Matthew is the man! Awesome place awesome selection. Hidden gem - if youre close you have to stop by :)
Aman was very helpful and friendly! Would not accept tips but would’ve loved to tip him!
Another great Medmen location! Always prefer the atmosphere at Medmen compared to other dispensary options. Knowledgable staff and super helpful.
Had a great time with April. Very helpful and friendly personnel altogether. Highly recommended.
I love April! She is extremely knowledgeable and helpful. And she’s also sweet!! Thanks April!!!
Nice shop but youre gonna pay . High prices. Not worth paying that much to get high. THC levels low for the high prices.
April is the best employee at medmen.She has a vast knowledge of all the products.
Epic spot, great place to grab your medicine. Isaac is a legend make sure to go to him!
Freindly, Very clean and service top notch. very well organized. sign up for their rewards.
Great store. Variety of product and nice design. Maurcio hooked it up!
Great customer service. The establishmentis clean open and easy to work with.
Great service from Alex M! Kept me smiling the while time, and I was stone cold sober haha!
Wow very knowledgeable staff better than thc and on top of that very friendly but a lil on the pricey side than thc.
Gabby was great and helped me pick out the perfect tropical for my knees.
Wonderful service Chris is an exceptional outstanding employeeWonderful place Chris makes it exceptionally outstanding Chris is Outstandingly perfect
I am always provided with the best customer service, at all medmen locations. My to go place.
Beautiful and convenient location. The staff is friendly and always on point.
The employees are helpful and great. Keep up the good work
Alex m is the best!! Very knowledgeable and quick... highly recommend!!
Helpful
Awesome staff and service.Great selection and layout.Class Act🤙
Has the best budtender, Matt! Great service and super friendly
So happy !!!(:😁April made my day .Bob Zamora.
Super friendly?, large selection. Terrific Staff!!
This place wins for great service best i have been to so far.
Awesome spot! Great variety. Good flower. Good people.
Easy parking,super chill staff
Shayna - great customer service. Top notch
Decent selection, but too expensive. Save your money
Michael M. was very helpful with my oddly specific requirements.
Amazing dispensery. Far far better than Torrey Holistics for sure
April was a big help today in finding good bud
You can miss it is a red building!!! Good stuff in there..
They have a great selection of CBD oils for pain relief and stress relief.
Great customer service and great prices
Great place, highly recommend, no pun intended.
💚 med men and 💚 the service miss Ashley gave us today 🙌🏽
Expensive but very friendly customer service.
Everyone here is so helpful and the selection is great.
Over price but has a good selection
Great selection and helpful staff
Love this place thank you Michael Mahady
Way too pricey. Staff isnt educated.
Great service. Knowledgable people.
Great selection of flower. Lacking on tinctures
Weak. Basic. Ultra-commercial. Never coming back.
April was great, very helpful
No wait but smells like sewage
April is knowledgeable and very helpful!
Great place, thanks Matt
Very helpful and good selection
I appreciate the advice and professional service
Cost to much bro, for some trees please....
How could you not be happy after leaving this
Very helpful staff
It feels like an Apple store🤔
My favorite place.
April was awesome !
Just what the doctor ordered,!
Bad service
Great service
Excellent
April hooks it up
Fire
Satisfaction
Very good recommendations Ashley gave us, very happy with the service
Medicine for every man