Massage Envy

I have been a member at MT since 2012 and I finally found the best massage therapist! His name is Jae Woo and he is incredibly kind, calm, respectful and skilled! Prior to my sessions my shoulders feel like rocks. The knots are so painful. After my session I always leave with still some knots…like 30-40 percent. Not with Jae Woo! He almost got them all out! I highly recommend him!!

Highly recommend Shaina. She is patient, respectful, adaptive, and incredibly skilled. I walked outta that massage feeling like I was living in a new body!

I was easily able to get in and loved it so much I signed up for the membership. Front desk was super helpful and the therapist walked me through the process to help identify my troubled areas and focused on those areas more. I’m looking forward to my next one. They also have a military discount for those that proudly serve our country. I will be recommending them to everyone I know.

Cathy is an amazing therapistShe addresses all my concerns and I am feeling amazingAmazing management as well, Miss Kari is very caring , she is a “detail “ individual with customers .Amazing service amazing energy. a very peaceful place to get a massage and a facial

This is such a lovely location. It is also next to a yoga studio so I can definitely picture myself going from stretching to a massage!I went for a back facial with Michelle. It was my first time at this location and making an appointment over the phone was super easy. They sent me a couple of texts to complete a COVID questionnaire and to check-in before my appointment. I completed both and went in right away when I arrive. No wait time on the front desk area.The facilities are beautiful and relaxing. Michelle was super friendly and knowledgable. I feel she cared about what she was doing and wanting me to succeed beyond my time there. She recommended skincare routines.I highly recommend this location! I wanted to purchase a subscription on the spot just based on this location and the quality of the staff and facilities.

I absolutely LOVE coming here. I had a facial with Michelle; and shes the best esthetician Ive ever had. I always feel so refreshed after having a facial, and I especially enjoy the glow that I get. Her flexibility is great, Im glad I can always book with her. Choose Springfield for facials!! You wont regret it.

Both my husband and I have gone to 2 different massage envy spas in the area. Weve both left disappointed. The massage therapists seem like theyre on the less skilled/experienced side. I would assume that some therapists are better than others, but we dont plan to return. IMO a good massage therapist senses the muscles and works with them. These therapists seemed to just do the job, regardless of how tight or loosened the muscles might be. We both left feeling like it wasnt worth the money.

Everyone there was so kind and welcoming. ELLE is AMAZING! She helped with my chronic back pain and we had a great conversation. Would recommend massage for anyone especially with ELLE at the West Springfield location.

Ive had multiple last-minute cancellations at this location in the past couple months. This might be understandable except its nearly impossible to book an appointment every month. You have to book 6 weeks-2 months in advance, only for it to cancelled at the very last minute. And instead of offering any sort of recompense or remediation for that, Massage Envy does nothing. Its unacceptable and unprofessional. I know others who have had a similar experience. Dont sign up for the membership; you may not be able to use the service for which youre paying.

I Met Alexis when she was working at the front desk at Massage Envy and she was so professional and friendly. I loved that she always remembered my name. Once she started doing massages I was very excited to try her out. She pays attention to detail and is very willing to do the things that you ask. She makes sure that I am comfortable and likes to try out new techniques that she learns, which I love :-). Happy happy happy to have Alexis on the self care team!

The facility is nice and very clean which is why I gave the 2 stars. my therapist although she said she had 10 years of experience seemed like she didn’t know what to do. She was doing gentle strokes for the majority of the time although I told her to apply heavier pressure on my neck and upper back. Whenever she came to a knot instead of working it out she would move over it or around it. I left there feeling the same as when I arrived which was a waste of my gift card.

Crystal was attentive and professional, and focused on the areas of concern I presented. She frequently checked to make sure I was comfortable, and took care of every single problematic area I had. She is truly skilled and it was one of the best massages I have ever gotten.I am not sure who was at the front desk, but she was great too! She ensured I had all the information I needed, answered all my questions, and presented me with potential membership options and deals to make sure I understood what options were available and the costs.

My mind, body, and soul needed a good relaxation so my BESTFRIEND signed me up for a massage. The moment I walked in the office I had a very relaxing experience, the young lady was very professional and thorough. My esthetician was Chase and he did an awesome job in soothing the tension in my body ! The massage was so good I almost feel asleep! I can’t wait for my another massage! Big up to Chase , he’s amazing and very professional, I’m very pleased with the service he offered!

My massage therapist was Alex. The massage was wonderful! I am still single. greatly miss not having physical touch in my life. Take the plunge in taking better care of yourself and agree to come to ME West Springfield, VA each month consecutively for 12 months. The rates are much less with an agreement than on a per-massage basis. If you’re a man as I am it’ll help stabilize your life. Everything is on the up-and-up and the employees are friendly and easy to deal with.Good luck and enjoy!

My experience with my Massage Envy session with Jennifer was very relaxing. Her light touch made me so relaxed that I fell asleep once I got home. I didn’t wake up until the next morning. Best sleep for a while. Awesomeness!

Jacqueline is very attentive, supportive, personable, and makes you feel comfortable. She does a fantastic job at all varieties of massages, to include prenatal! Always look forward to having a session with her.

Mercedes was wonderful and very professional! I usually go to male therapists because I like more firm pressure, but this was the only appointment. Mercedes has great pressure abs great technique. Will definitely book with her again!

I recently moved to the area from Hawaii and needed to find a great massage team to help ease my chronic pain. Tiffany at ME in Springfield was amazing. She listened to what I stated were my needs and adjusted to work on problem areas. She was friendly and professional as she let me relax throughout the massage but was receptive to answering my questions and changing up techniques as needed. I have been back and will continue to

Had a great experience at this location and will be going back. Mercedes was fantastic. She was kind, patient, gave a great massage, and added small touches like hot towels/warm hands that made the massage even more relaxing. The location was clean & comfortable and staff was friendly & helpful.

Mercedes was awesome! She was very professional, personable, and gave one of the best massages Ive ever had. She paid close attention to my concerns and made sure she focused on all my problem areas. Great job!

Tiffany was fantastic! She was the most professional, knowledgeable massage therapist. Couldn’t have asked for a better experience! The Covid protocols also made me feel safe the entire time. All staff went above and beyond to provide the best service possible, and I will definitely be back many more times!

Of the dozens of excellent massage therapists I have experienced both at Massage Envy and elsewhere, Katie is among the best. She never fails to uncover and release my trouble spots, always spending the exactly correct amount of time in each area in order to fit my entire body in. Her outstanding touch and technique consistently delivers top-notch relaxation and therapeutic massages. She has a great gift!

I had my first service with Tiffany today, she provided excellent firm pressure overall. I enjoyed the chance to take multiple deep breaths with the aroma therapy. I really appreciated the fact the service was quiet and we didnt talk the entire time. Thank you, Tiffany!

The massage was very helpful for the pain I was experiencing from the numerous amounts of driving I do on a weekly basis. I felt my posture improve immediately and certain pains I was having in my back and legs were alleviated afterwards

The customer service was great! My stretch was great. My massage was okay, but not the best and the room needed sweeping, also the front desk area need new chairs or covers for them, worn is not a good look.

Michelle, is the best. I always look forward to my visit and am never disappointed. I feel and look refreshed. My next appt. is already made and cant wait. Thank you Michelle and the staff at Massage Envy! Susan

I have had the best experience at the Burke/Springfield, VA, Massage Envy location on Old Keene Mill Road. Every one, from the front desk team to the massage therapists and Michelle, the skin care specialist, shows true care, concern, professional skill, and friendliness for their customers. Both massages and Michelle’s quality skin care at Massage Envy have improved my quality of life. I have been very pleased with my membership!

I have been going to massage envy on a monthly basis. I first was seeing someone but she ended up moving so I had to switch therapist. I was at first hesitant to go with a male massage therapist but it was actually the best decision. Minsoo is great!!! I explained I have low back issues. A labrum hip tear and a shoulder tear as well so I’m always tight and sore in those areas and he knew EXACTLY where the trigger points were how much pressure to put and all that good stuff. Never been happier waiting for my massage on a monthly basis and Lord knows I need one!! Thank you Minsoo! Definitely recommend him!!Update:3/13/23Still love this place! Going on two years with them for my monthly massage, and have decided to try someone new, Chase! He’s also great knows all the trigger points and knows how to locate the knots, he gave me a chest bolster which helped tremendously when laying face down. Everything was perfect.

Mercedes has been a wonderful therapist! She has helped my back pain a lot over the past few visits. I am very pleased with her level of professionalism and quality of her service.

Theyre nearly impossible to schedule an appointment with, and of the few appointments I have been able to schedule over the past several months, a few of them have been canceled. I literally cant schedule as many Massages as im paying for with my membership.

Michelle was very pleasant and provided a new service experience. I love how she addressed my concerns and made sure I was informed on what I needed to do keep up the appearance of my skin. I definitely will be back!

I have started going to this location recently for deep tissue massage. Leo is excellent and really knows musculature. He could diagnose all my problems working 5 minutes of meeting me and beginning to work. Amazing. Ive tried a few other staff as well and not been disappointed. To be honest Leo is my preferred go to. The front desk staff are laid back and welcoming. I dont believe you will be disappointed in this location.

Alexis is an amazing massage therapist!! She listens to what your needs are and will work with you to develop a plan to relieve/minimize your particular pain issues. She has helped me immensely with my chronic back issues.

This location is always clean and I’m greeted by friendly, knowledgeable staff who are ready for me. Every session I’ve had had left me wanting more.During my last massage therapist was able to notice and commented about my exercise gains in my muscles. It’s in the massage therapist code that they can’t lie either 😁.

Shaina was great! Very knowledgeable and listened to my needs during the consultation. My only suggestion would be that during the consultation, the therapist reviews preferred communication during the massage. I like to doze off and relax during a massage, but this massage was a more chatty.

Shaina really helped with the massive tension in my mid back. She has a great personality and really knows what’s she’s doing. Can’t wait for my 90min session in a couple weeks. Front desk was also great!

Mercedes is fabulous! Great pressure and works all trouble areas out completely. She also has a great personality and takes the time to know chart.

The Springfield location was clean and I felt they took great care regarding social distancing especially when there were a lot of customers. Jennifer was great! Listened to what my problem areas were and worked miracles! I would highly recommend her and the location.

It was time for my monthly massage with Alex and this time I upgraded to a 90 minute massage. As always Alex was professional and provided a 5 star massage. I left feeling rested, relaxed and rejuvenated and have already scheduled my next appointment.

It took me a while to get back into regular massages after the Covid break and my usual therapist from before was no longer available. I found a new therapist Mercedes who has been excellent, both in general massage and with a specific focus on reducing sciatic pain.

Mercedes was great. She made conversation and kept the vibe relaxed throughout the appointment. I enjoyed talking to her and the experience was very good I’ll definitely be booking with her again

Not what expected. I thought facial include acne extractions. I had one stubborn acne for more than one month under my skin so my main purpose of doing this facial was to get rid of that acne. When I asked the professional to extract that she said we don’t extract acne. I felt like I just did facial massage today which is not what I want. Now I am planning to visit another place just to get extraction of that one acne.

The masseuse assigned to me talked non-stop through my 90-minute massage and I found it hard to relax or de-stress during the one-sided conversation. She also later stated to me (a person of color) that white people were now a minority in their own country. Severely disappointed to have had to pay so much for such a bad experience.

Michelle is my favorite facial expert. She is very friendly and knows what exactly your skin needs. Love her service. I always leave the place with great satisfaction.

Came to this location for a 90 minute facial. I was unhappy that Michelle was most concerned with was upselling services and when I politely declined them she seemed no longer interested in performing her services in a friendly manner. She chose not to do more than a few extractions because she said there wasnt enough time (PRIOR to seeing my skin, solely based on the fact that I didnt want the upsold services). I specifically stated that was my priority and I had a 90 minute session scheduled, how could she not even attempt to tackle the issues I was most interested in seeking by modifying other parts of the session to fit the time allotted? (Again- 90 MINUTES)She repeatedly mentioned the state of my skin in a negative manner and most concerning, she ignored my input that I absolutely couldnt use products containing oil as they negatively effect my skin. I left my appointment with a face covered in grease and also had visible leftover products from the facial service clearly on the front of my face because she didnt clean them off well enough throughout the service.I tried to keep things light and positive in our session but felt pretty judged and uncomfortable with my technician. I will not be seeking future services nor recommending them to others with her.On the other hand, the front desk staff was delightful and the location was clean and inviting. Im very disappointed that Michelle couldnt at least make me feel comfortable and attempt to make my session more catered toward my very simple facial requests vs refusing to perform well because I didnt want to purchase additional services. I dont want to hear that my skin was the issue, I wasnt asking her to fix anything, just focus on my needs without having to upsell or perform services such as chemical peels or microdermabrasion that I wasnt comfortable doing.I dont like publicly shame an entire company for one employees poor performance and I hope this feedback is taken into consideration by management and used to enhance other clients future experiences at your location.

Marcia is a great masseuse. She is able to work out the knots and tightness in my neck, shoulders, legs and back muscles and follows up with a hot towel on my back. When time allows she also massages my feet and wraps them with hot towels. I always feel so much better after her massages.

Front desk is friendly and service oriented that creates the right atmosphere for a relaxing experience. Alex is one of the best therapists I’ve visited in all my years at Massage Envy. Many are great but there are some who have a gift for this and Alex is one.

I’ve always received excellent service at the West Springfield location. My usual masseuse didn’t return after COVID so this was my first time with Tiffany. Tiffany was great and gives really firm pressure which was needed for the very stubborn knots I get in my neck and shoulders!

I had severe pain, tension, and knots in my shoulders and neck. I was treated by Min Soo and he did the most wonderful job!! The perfect amount of pressure, he hit everything that needed to be targeted and made me feel so much better. I will definitely rebook my appointments with Min Soo from now on!

Alex (Carl) is the best one I’ve gone to so far! My personal favorite thing that he does is a cranial massage that helps release tension in my neck and shoulders. He always listens to your needs and adjusts accordingly.

Dependability is lacking for a certain therapist. 3 times now a single therapist has confirmed the day before and then canceled the day of my appointment. The place is busy and I book a month out. Not happy!

I had such a wonderful and relaxing experience! Alex made me feel he genuinely cared about my well being.It was obvious he knew what he was doing and did his best! I will be back!

I absolutely love this place! It is very relaxing, calm and always clean throughout the entire facility. The front desk staff are so inviting and friendly. I’ve been coming to this location for over a year now and will never go anywhere else. I had the BEST massage this weekend from Carl. He did such an amazing job, focusing on the exact areas we talked about during the consultation. Hands down the best massage I’ve ever had! Thanks, and I’ll see you next month!

Tiffany did a great job. The front desk was very nice and made sure I understood everything . I had even banged myself up and front desk was kind to help me prior to my massage. I will be back.

Mercedes is an amazing massage therapist! She is very attentive, listened and focused on my problem areas, as well as the muscles and ligaments that were directly related to those areas. Very professional and thorough!

It was my first time and i had a mediocre experience. My massage therapist, Tiffany, started off good but the pressure was way to firm. I asked fir a full body and she only completed the back of my body and my head before time ran out. I’ll stick to my guy at DALY massage.

I will give it one, the service was poor.. the lady rushed the message i booked for 60 min She took 15 min out of because I was late 15 min “fair” but she was done before the end of my session .. Beside that the message was poor the lady didn’t even cut her nails .. and my body was itchy that night and headache startted few min after i left !! Definitely not going back

Mercedes is amazing! She really helps relieve my major neck and shoulder pain and is a joy to chat with. The front desk team is also very helpful and professional.

As someone who suffers from chronic invisible illness, Ive been seeing Minsoo for several months and hes more a massage therapist in addition to a gifted masseur. He listens, is adaptive and responsive, able to address whatever pain is primary for that session and never makes the session seemed rushed. Hes present, kind, compassionate and I feel fortunate to be able to see him regularly.

Shaina was great. She asked about the problem areas and concentrated on my shoulders and my lower back. I had a great experience. She was pleasant and friendly.

Ive been going to Massage Envy for well over a decade. I work a physical job and my massages keep me going. Picking a good massage tech is very personal, you may like more or less pressure for example. Im not recommending anyone in particular also because theyre so in demand its hard enough to get in, lol.On a serious note, theyre Covid precautions are EXCELLENT and I feel quite comfortable getting my massages twice a month.

Hillary is awesome, I don’t normally post compliments but she earned this. I’ve been getting massages for 20+ years. I’ve been all around the country and this Georgia gal tucked in Springfield Virginia is the best!

Same owners of the Clarendon location which Im currentlyt a member of. I tried the West Springfield location after. Review fore Matthew, a massage therapist. HE.IS.AMAZING; focuses on stretching your limbs and health and wellness of the body. After that amazingness, I got a facial with Michelle, who was VERY knowledgeable about the skin. She was also amazing. I will definitely be back

Very good experience.Michelle is fantastic.Gave me good tips on how to keep a healthy skin. Very good choice of products.I highly recommend her.

Working in an industry where I sit in front of a computer for 8-10 hours at a time often leaves my body stiff and pained in ways that I can feel, but I certainly don’t understand. Having access to an experienced clinical level massage therapist like Kimberlee is an absolute godsend. I don’t have to know what is wrong with me. I simply tell her what hurts and she uses her expert level of knowledge and leverages her years of experience to relieve my pain.She may not be the right fit for everyone, but for those who are experiencing muscular pain, I can think of nobody more qualified and attentive than Kimberlee!

Marcia is my go to masseuse at Massage Envy Springfield. She’s professional and friendly. She knows how to apply the right amount of pressure for problem areas. I leave feeling 10x better than when I arrived every time!

Mercedes is just an exceptional masseuse. I am a firm preference with knee issues & my after session body always feels so much better!

My massage therapists (Oct 2 & in late August - Hillary & Zach) have both been very kind, professional, and informative. I would recommend Massage Envy to most anyone. Well done.

Evelyn is so professional and experienced. Everytime I tell her what is hurting she does everything she can to keep me walking upright. She is the best massage therapist I have ever had.

I have known Kimberlee for years, and hands down does a phenomenal deep tissue massage. She is very knowledgeable and explains things really well. I would recommend her to everyone!! Thank you Kimberlee!!!

Nice facial by Michelle P. , but I wish my skin was prepped more before the actual microderm infusion treatment . A longer face wash & steam while the facial is going on to open my pores more could have helped .precaution : She did some treatment on my neck and it became irritated but my face is fine .

Be aware!! How to use credits they will charge you two credits total $150 for microdermabrasion that’s only 15 minute of service they will run the timer on you complete rip-off no facial massage included people go for facials to relax definitely not a relaxing experience for 15 minutesWhen I called the location back to tell them it’s not fair to charge 2 credits for 15 minutes they where running the timer on the iPad before I walk to the room and I was lying

Wanted to sing the praises of Crystal. Great massage and she had really good and helpful ideas for stretches and other tools to manage a sore back that have helped me feel better since I left. She is great.

Min Soo is amazing in his approach to wellness massage - think about dealing with pressure points in muscles one didn’t think existed that release pain in completely different areas. I always feel 100 times better after one of the sessions with him

I had a very unqualified therapist named Kimberlee. I requested a deep tissue massage but I she rubbed oil on me and did not do anything I requested. I was still tight around my whole body. I spoke with the head therapist and they did absolutely nothing to resolve the bad massage I got. Do not go here!!

Mercedes is amazing. She remembers me and what works on my tight muscles. She checks to make sure I want the same pressure as before but recalls what I like. She helps me unwind and refresh!!!

Excellent, relaxing experience. Cant speak for the other therapists, but Kimberlee is courteous and accomodates my requests quickly. I feel great whenever I see her!

Front desk is not helpful. I was looking for a upper body massage only and apparently this place only offers 60 and 90 min full body massages. The personal touch is completely missing!

Jennifer was great I should have been given the option to cancel since there was no heat. Jennifer put an extra blanket and used the heat on the table so I was fine

Great service. Communication was great and attention paid to areas of concern. Had the 90 minute facial. Literally came out of session “glowing”. Thanks Michelle...felt like a new woman!!

I am an avid runner and experiencing a lot of tightness and discomfort in my lover back. Kimberlee was able to relieve my pain with a wonderful deep tissue massage. I have a had a few with her, and will definitely be coming back to see her.

Marcia was great. She was very thorough and applied the right amount of pressure, allowing for a great massage. Thank you very much.

Jennifer is the consumate professional. Takes her time, perfect amount of pressure, and honestly puts me to sleep during every session. I always leave there feeling uber relaxed and energized.

The Springfield West location is on top of there game. Use Michelle P for facials, you won’t go wrong. Her back facial was exceptional.

I love Michelle! She is the only one i trust to work on my face and give me solid, excellent advise!!! I wish i could give her 100 stars. 😆

Easy to schedule facial, awesome facialist, great price. Ask for Michelle. She gave a great mini-massage, too.

I absolutely love Jennifer. She listens to what I may need each session and executes. She’s very professional and a pleasure to continue working with.

Nice place, very relaxing, prices for members reasonable. If you can book with anyone, choose Vanessa!! She is awesome, followed her from another ME location. I will go back!!

Jennifer G has magical hands. Before my appointment I was a tangled snarl of knots and aches, and afterwards she transformed me into a squishy jello marshmallow.

Shana was attentive and when I asked fir less or more pressure she complied. When I mentioned a particular spot that was bothering me she addressed the problem. She is polite, friendly and aims to please.

Shaina knew just how to find the sore areas and address then with Precision…Great palm technique! I look forward to the next session at massage envy Springfield!!!Amazing

Very proactive and concerned with the experience. They reached out to me to reschedule my appointment due to availability issues. My massage therapist was marvelous.

Mercedes was the best therapist I’ve had since I started my massage envy membership, and this location has super friendly staff and a very clean waiting room. New favorite location.

Ive been to Massage Envys before, but the West Springfield location the absolute best! Michelle is a premier esthetician! Highly recommend this location and all of its therapist!

Mercedes does an incredible job finding just the right pressure and just the right spots to give maximum relief. I will make my next appointment with her.

Min-Soo listened to my list of tension spots and hit every one perfectly. I walked in feeling like I was made of Lincoln Logs and an hour later, Elasti-Girl! (Also, I felt very “COVID protected” with the protocols, a definite plus.)

An outstanding space to practice yoga with the most professional and courteous staff that support my novice capabilities in a terrific workout. Thoroughly enjoy my expanding flexibility and strength.

Marcia is amazing!!! I hate saying that because I’ll prob never get another appointment… she turns my back into room temp butter everytime 🙌🏻

Michelle was great! I appreciate her honesty up front about what I did and did not need as opposed to trying to sell me everything and pay for services not needed!

Marcia is superb! She really helps relieve major tension I get from my bike training and racing.

Minsoo was awesome. First time at Massage Envy. Clean, relaxing atmosphere, very professional.Will be returning!

Went online for a gift card, reasonably priced, great deep tissue messages.

I had the most painful group of knots in my shoulder and Shaina got them out with Rapid Tension Relief! Wow! I only wish i had come in sooner! I’ll be back!

Shaina was awesome! She worked on the areas requested and was very professional. I feel I received value for money spent!😎🏌🏾⛳️🍷👍🏾

I’ve been going to this location for a couple of years. There are some great massage therapists. Mercedes has been my go to for helping relax and get the knots out of my shoulders.

Michelle is the best aesthetician I’ve ever been too. I definitely recommend her for facials.

I had a good session, but at about 4 in the morning I woke up with a lot of back pain. That has never happened after a massage before.

Alexis applies just enough pressure to get all of the kinks out. She works on all of the areas you request she makes you feel comfortable

Hillary is always attentive to my needs. I’ve had some special needs this past year and she went above to make accommodations. She is superb.

Michelle is the absolute best! I trust her completely with my skincare needs

Michelle is wonderful! She is so knowledgeable about skin care and works with my unique needs.

Marcia is great, she never disappoints.And the girls at the front desk are amazing too, no complaints.

First time visiting Massage Envy in Springfield. Mercedes was excellent and will be scheduling a f/u appointment in the future

The staff at the front desk were terrific and very helpful. Tiffany was also great and did a phenomenal job!

Marcia was AMAZING! She is extremely knowledgeable, polite, and her technique is second to none! I highly recommend her.

I think its a good idea to use face masks although she didnt use one and I didnt use one I think its best that everybody does use one . I know people that are still getting covid.

Tiffany was phenomenal. The pressure and attention to problem areas was much needed and I left feeling great.

I have been to many ME locations and this one is the best! I don’t want to tell you this, because I want to keep her to myself, but Marcia is the best! Very professional! Thank you!

Marcia is THE best massage therapist in this establishment. A solidified 10/10 every single time.

Massage Therapist, Jennifer was awesome!! My favorite of all the Massage envy locations.

Very pleasant experience. Great customer service and the massage was very relaxing. Go see Sunny. She is awesome!

Alexis was great and I definitely will be going back to see her!

Best hour of the week. So relaxing and Jackie got all of my tension knots out.

5 - Adam for the real work. 5 - front desk on detailed conversation about services & prices. 5 - Mercedes for discussion on diet. 5 - text message reminders.

Friendly and professional staff. The massage I received was excellent! The room was clean and relaxing.highly rwcommended.

Mercedes did a great job, especially focusing on my neck and shoulders. Thank you!

Mercedes is great I will continue coming to see her as much as possible because she is just wonderful

Marcia is terrific. Perfect pressure, exactly what I need. I always feel great after a massage with Marcia.

Very nice therapist with perfect amount of firm pressure. Not quite trigger point, though. Still very nice and would highly recommend.

Great massage experience. Shaina is my go-to therapist. Highly recommended!

Jennifer was an amazing...her range in pressure and techniques was both therapeutic and relaxing highly recommend

Patricia was awesome. Knowledgeable and communicative. Nice to leave feeling better AND informed.

Shaina is the best. Very professional and friendly and gives excellent massages. Ten stars

Marcia is the best. Highly recommend. Great deep pressure and works the tightness all out.

If you can get the 90 minutes then do so. Felt so great but that 60 mins goes quick.

Minsoos hands were very soft, wish i got the lavender oils though

Jennifer was totally great at the massage service. I would recommend her

Crystal was great, she addressed all of my issues and I left out feeling great.

Alexis at checkout was a great resource to explain all massage types and recommended masseuses for pressure types

Shaina is the best massage therapist. Give her a pay raise. Great lady.

Marcia did a wonderful massage. Best I have had in a while!

I love my monthly massage at Massage Envy. I look forward to it every month!

Pretty sure the person who did the massage was Alex not Carl

Amazing massage, she really was able to tune in to what my body and muscles really needed

Sae is amazing!! I love her!!! She is my go to every time!!

My massage was great....intense,,however what I needed. I feel great today!

Sophia at West Springfield was more than pleasant. She deserves a bonus!

I enjoy the massages, however, this is the second time that there has been mistakes when I book my appointments.

Great service, from check in thru check out! First time at this location, I’ll be back!

Crystal was great!! Super friendly, professional, and excellent masseuse!! Highly recommended!!!

I enjoyed the thorough deep tissue massage by Tiffany at the Springfield West Massage Envy.

I always get a relaxing and therapeutic massage. I’m glad I found my therapist.

I had an incredible experience. Everyone was very helpful and professional.

Alexis was fantastic!! Im seeing her again!

Shana was awesome! Coming back because of her!

Very pleasant, intense and personable . The best masseuse ever.

The massage was great and the front desk people were super helpful.

Great therapist, but front desk staff does not know there stuff.

Alex was knowledgeable and did a great job

Alex was wonderful. Very attentive to areas of need.

First time with Mercedes...she was wonderful.

Great professional relaxing experience and wonderful staff!

Excellent customer service and a very good massage.

Clean business and the manager does what he can to remedy less than desirable situations

My wife enjoyed her Birthday message!!!

They will steal your money.

Michelle is excellent every time!

Really helped me a lot with my neck and shoulder pain.

Poor service in the front desk. Took our business to another spa near by.

Mercedes did an Excellent job as always

Needs more deep tissue therapists with morning hours.

Min always does a great job.

Great location and 10/10 customer service!

Beej has really strong hands.-David Baer

Shaina was great! Highly recommend!

Mercedes is excellent, and very professional.

Marcia was awesome as always!

Michelle P. was fabulous!

Clean and nice. The staff is very friendly.

Alex is an outstanding therapist.

Marcia is the best therapist!

Excellent service and very professional

Great massage. Highly recommend.

You get what you pay for in life...Not impressed-

Nice break between errands

May God Bless Your Heart!

Good price, OK massage

Shaina is great.

Jackie is fantastic!

Everyone was super nice

Great massage from Shaina.

Marcia is awesome!

Mercedes is the best!

Jennifer was awesome

Chase was wonderful!

Okay.

Consistent excellence!

Great job!!!

Excellent!