Cloud 9

Always a pleasure doing business here no matter what I need they always find a way to fill that need one way or another even if they must refer me to another shop they dont just leave me hanging these guys are great and Im talking in particularly about the two young men who work behind the counter awesome dudes

Moby is amazing. He’s so nice and knowledgeable and always provides great customer service.

I went in for 2 reasons. First, I needed vape juice badly. Selection of brands and flavors was well above average and nicely organized. Second Ive been frustrated by what Ive been using with coils burning out too fast and some other small issues.The guy working was super helpful and took the time to hear me out and make recommendations based on what I told him. For the first time in a very long time I felt like I could make an informed decision and that I wasnt being just pushed into something. His customer service was outstanding and he never made me feel rushed or feel bad for still being unsure of some things. I walked out with a new ROM 4 and a new bottle of juice that he managed to open for me so I could pour in the necessary nic salts.I HIGHLY recommend this place for sure and look forward to visiting again for all my vaping needs.

The sales person was very knowledgeable and super nice. He took the time to help me figure out whats best for my vapeing needs while also attending to other customers. Thats no easy thing to do when your in customer service and I will defintly be coming back !

Friendly neighborhood shop with a fairly decent selection of vape flavors ( way more than anyone else in this part of west sac)The kids who work here have good knowledge of the products and are eager to give their own recommendations since they use and test a lot of products.Ask about what deals they have going on and you might be able to scoop something they’re having trouble moving off the shelf on the low.Not everything in life is negotiable but it never hurts to ask

Amazing customer service. I purchased a Dr. Dabber switch and upon getting it home it was defective. The awesome staff at cloud 9 had it replaced in 2 days. Also was in the market for a new mod and tank, told them what I was looking for and they recommended a drag 2 mod and mesh pro tank, they nailed it. Exactly what I was looking for. Very knowledgeable staff.

I went in to the shop to buy my first ever vape juice.. E liquid.. Whatever its called. As soon as I walked in the store was clean and brightly lit. The sales person was fast and attentive with my purchase. I didnt know what flavor I wanted between 2 and he pointed me in the right direction.Staff was super helpful and even offered to sign me up for the rewards program.The selection of popular flavors were great. They had 2 of the ones I had been looking for. Even some harder to find stuff.I normally order everything online bit this is right down the street from my work and the staff and selection are amazing. I definitely will be returning here any time I need any products for my vape!

Just walked up to the door at 4:02 pm and they are just closed and won’t be back for 20 minutes. What the hell closing during the operating hours? So helpful and great customer service… if your employees need a break have more than one person running the store. So stupid.

I went in to buy some juice the customer service was incredible the guy (wish I would have caught his name) was really attentive and super cool! Also the place was hella clean! Cloud9 definitely gained a customer today!

I really enjoy coming to this store for my vaping needs. Not only because it is right down the street from where I live but because of their superb customer service. Their staff is always extremely helpful and informative. They recently went over and beyond in getting a new mod I had purchased repairs/replaced with the manufacturer after it failed to work a week after I got it.It would be great to see them come up with a viable way for their customers to test new flavors. I am always interested in trying out new flavors but not being able to actually try them before purchasing them is a bit of a risk; although these guys havent steered me wrong. If they could come up with a way to test flavors I would give 5 stars.

Cload 9 is my favorite local smoke shop. Moby is the best, great with customer service and excellent product knowledge. Love too stop by just to say hello.

This place use to be awesome i have been going here for years....but now it is terrible!! All the really cool employees that use to work there are gone now most everyone is very rude and stuck up!! Especially this new girl that just started working there she is a terrible person!! They use to not care if you had a mask on or not and now even if your mask is on your face and slides down your nose ever so slightly she will be sure to rudely tell you about it!! Please dont go here there are much better vape shops around who are nice and helpful not mean and cruel!!

Literally spent an hour and a half just talking with staff. Not held against my will. Lol. They were really nice and have decent prices on juice. You may be able to find a better deal somewhere else but you will not find the same customer service. Not only that Ive been looking for one specific mech mod for the past six months and finally found it with them. Highly recommend this place to any of my vaping friends.

Good store, staff is helpful and attentive. As with most B&M stores, the juice and mod prices are significantly higher than online, however in a pinch or to explore new products, Cloud 9 is an excellent place to go.

The owner of the store although he was nice. He was a salesman! Not listening to a word I said. I asked for a product I was buying as a gift. What he gave me was the not what I asked for. I didnt check thinking the owner of the store is going to know his product.He did return my $ for the wrong item he sold me, not the 2nd purchase. Which he should of heard me say I had asthma. He sold me a vape you have to have real lung power to get anything.So GO TO ANOTHER VAPE STORE!

A lot of options at reasonable prices. Good quality and helpful customer service!

Been coming here since they opened. Recently bought a portable vaporizer from them. Battery button and charge port came loose within days of purchasing and only using a couple of times. Told me theres nothing they can do. Why not just buy online at this point. I tried giving them money for their customer service but when they sell broken products and dont do anything to help alleviate the problem they lose a lifetime customer.

Moby is the best! Helped me get exactly what I needed and made it a pleasant shopping experience while managing several customers by himself.

Just got my special edition Project Sub Ohm box mod. LOVED IT. Anyone who wants a special order at no extra cost. Best juice and vape selction in Sacramento. Wont go anywhere else anymore.

Cloud 9 is the place to go and Moby is the guy to help you get what you want. I got the drag s pro mod and it’s great. Thanks Moby 🤙🤙

I go here for all my vape supplies. The employees are great, shout out to Moby.

Cant say enough great things about Cloud 9. Noor is amazing and so are all the other employees. If you are looking for a great deal on vape sets or juices this is the place to go.

Good selection. Staff was friendly. On the outskirts of Sacramento. Fair prices and really walked me through trying to find what I was looking for. Recommend.

Fully stocked, pricey but worth it. Clean as hell, friendly, professional. You dont have the dirt bag vibe here. Good for smokers!

Love this place. Im always greeted when I walk in, the guys are super knowledgeable about their product, and the prices are great. Keep it up!

They had everything I wanted. Also were very knowledgeable about salt nicotine which is great. Yhanks for the help. I will be back. Thank you.

They had what I was looking for a little more expensive than I usually pay but was very happy to get what I needed

Great customer service & selection of all smoking related items.

Cloud 9 has everything for a smoke shop great assistance good prices very convenient in Southport!!

Great selection of vape juice. Super helpful.

Love the shop great inventory and employees are super knowledgeable and courteous

Moby was absolutely amazing and so helpful

Very knowledgeable staff and has alot of Good stuff.

Paid 27$ for a 60Ml bottle of juice, get home to find it is opened and used!!! Shame on you guys, never again...

Lots of choices and great customer service by Abe!!👍

Amazing service with employees who know what theyre talking about

Great selection and the guys in there are great..

Great staff, great product, great experience.

Not bad👌

Very knowledgable and helpful.

Rip off, poor quality

Great place