My experience with massage envy has been a very positive experience. The scheduling has been very easy to get scheduled with who I want each time.Maggie has been my therapist each time, and she has more than applied the right pressure each time, focusing on my trigger points that are causing numbness and stress, which resulted in a rough night sleep.She is very personable and professional and a huge plus for a return visit.The front desk always greets me when I arrive and makes me feel like I am VIP.The building is very clean, and that is down to the restrooms.
I was a member for several years. The staff was really good. Then suddenly everyone left. I had 9 massages built up and prepaid for at that time but couldn’t get in to see anyone with only two workers. I was given a set time to use the massages or they could no longer be used. They will not issue a refund! 4 years a member worth very little. Several workers switched to a nearby city but I can’t drive an out one way for a massage. So here I am out almost $600. Pay as you go please!
I must say this location is very clean and customer service is always 125%. Since coming back to massage envy, I was worried in finding anyone who will truly listen to my concerns and focus on my areas that needs attention. Gwendolyn has logged our conversation and has completed a number of session which focused on areas of my neck, shoulders and arms which have been going numb for awhile due to over working the muscles and pitching the nerves in those areas. She knows to got deep on the trigger points and applies the correct pressure when needed. There is a purpose to each session and she gives me a list of recommendation to continue to improve my results. Thanks
First of all I walk in for my appointment and wasn’t even greeted. My massage was not worth the money at all. Amber seemed very slow moving and did not give a good massage that I would expect from a place like this. At the beginning I asked for deep and she said ok, but it was barely light. She never asked during if the pressure was good. Afterwards barely said two words. The front desk woman barely spoke too. Everyone just seems miserable to work there! Just not a very friendly environment at all.
Ive been here several times over the last year and Ive never had a bad experience. My last therapist moved onwards and upwards, so before she left, she recommended Alex. Her recommendation was absolutely wonderful! Alex is definitely a top tier therapist, and I look forward to my next session.
If you want a good massage - try Amy, she is the best one there ( if booked online she goes by Amanda). I tried many different places and many different massages - she is only one who does thorough job on my whole body. Make sure you add enhanced muscle therapy, when she will work focused on you problem zones, in my case my shoulders and around my shoulder blades. I feel so much better after sessions with her.
I went to Massage Envy and I saw Amy. I was very pleased. I was having severe sciatic issues. She worked on me for an hour. I felt like a new person when I came out. I have worked with my doctor to get it approved so that I can go monthly on my flex spending for 2016. I have recommended Massage Envy to my co-workers and friends. They are terrific. Very professional.
I came here to relax and turn my brain off. Although my masseuse was very sweet and knew her stuff, she spoke to me majority of the time about all the things that I explained were stressing me out at the beginning of the massage. I did not want to be rude and advise to stop talking, but I was trying to be as polite as I could to sway the conversation away from my stresses. I dont think I should have to deal with that during a massage that I paid almost $100 for. I also was VERY sore the next two days to the point where I could not move my neck. I hydrated (as directed) and took an Epsom salts bath, and I was in a great deal of pain the next day. The massage itself did not hurt me, but I am not sure what happened to cause me so much pain the next day. It was still somewhat of a pleasant experience. I enjoyed my feet and arms being rubbed ... but again, some people just want some silence from their every day lives.... especially when they are scraping pennies just to get a massage. Not everyone can afford these luxuries on a regular basis and I feel like I wasted my money.They also try to sell you on becoming a member? Which is also kind of weird after youre coming out of a relaxing atmosphere. Its a nice attempt to gain more business, but too much.Probably wont go back.
Thought Id try them out because of the special, but its just not the type of place for me. I prefer somewhere cozy and warm, welcoming and personal.. I got there and had to fill out several pages of information on an iPad. There are pretty simple and to the point forms that other places use that would have been a bit quicker and easier to get through so, minor irritation. Then I met my masseuse in the back, and was walked down what felt like a doctors office hallway, after hours. After passing 4 or 5 open rooms, we get to my room which was set at a brisk 67 for a massage. I was grateful for the heating pad to lay on, and the sheets that felt and smelled clean, but they had stains on them which is a bit offputting. I had been hoping for a firmer, more therapeutic massage rather than a gentle relaxing massage... I got something in the middle which left me feeling like I needed to go get a massage still. So overall, not my cup of tea. Im sure some of the people there are great, and I look forward to maybe finding a few out on their own in smaller, more personal practices, in the future.
Dont get a membership! It takes two weeks to book a massage. If you cancel your membership, all of the massages you have already paid for will expire within two months. If you are lucky enough to book an appointment, the massages are great and the staff is friendly.
It was my first massage experience with them. Maggie did an amazing job.
My 7 month pregnant girlfriend requested a couples massage, and a pre natal for herself. This was confirmed over the phone but after we got to the spa they said they did not have a pre natal specialist on staff and they could reschedule us for another day. They made no attempt to provide a quality resolution to their error. Needless to say, we wont be back and I will make sure to inform everyone of this poor quality service.
Loooove! This is the second Massage Envy I have been to. Very relaxing atmosphere and professional staff. After the session I dont feel tense, just relaxed and ready for a nap.
Melissa was amazing.Massage Envy was able to squeeze in an hour for me.Melissa focused on my neck, shoulders, and back.My muscles had been feeling like rocks. After just an hour I already feel like my muscles are more clay blocks. LoLTHANK YOU!!
Alexis was very understanding and helpful when a family situation caused me to have to cancel at the last min. She was very professional and expressed concern. Thank you for your help Alexis.
Peaceful atmosphere and a very relaxing massage. The staff was as friendly and professional. I will definitely be going back.
So far Good. Alex is one of the best massage therapist. Just bought my membership a month ago. Looking forward to using it.
Horrible Customer appreciation and customer service. Randomly charged $300 5 months after cancelling my membership, the manager refuses to contact me directly or provide a full refund.
Best massages in town. You can tell they are all like family and treat you like family as well. They truly care about your whole experience.
Gracias! Masseuse Chris & Esthetician Bailey! I so enjoyed both experiences! You all are very knowledgeable & skilled. Dios los/as bendiga(God Bless)
Bought gift certificate online. Once arrived was charged another 120$. Clean and organized, knowledgeable staff but way over priced
Friendly and well trained staff. Great for relieving neck tension. Helped wife experiencing pregnancy aches.
Great staff. Always friendly. Sad to see them closing.
We come here every month and we love it. Nice staff and great service. A highly recommended for everyone!
First time getting a massage they were friendly easy to talk to answer all questions
Always good. Just booked up. Call for future appointment.
Havent been there yet but it showed up on my contribute thingy, I think I will be able to make it now, they got me,,,,
I love that the maps corresponds with real time and when store locations open and close.
Sounds wonderful however I did not visit , just passed by it
My fav relaxing get away once a month.
Best massage experience Ive had this far
Excellent and caring service. Friendly staff. Job done right.
First time experience will go again !
Great massage and facials
Katie is Amazing
Awesome
Never going back
Norma is fantastic
Wonderful staff
Fantastic pizzas
Loved this place
Excellent service
Awesome massage