WC Vapor West Salem (Vape & Alternative Store)

Update: Thank you to Matt for making this right. He allowed me to exchange the unopened box of coils for the coils that I wanted.I recently visited this store. I purchased a new vape, juice, and a box of coils. I had never used this vape before, and it came with two different types of coils. I purchased the ones that I thought I would like. After trying the second coil I realized that I like that one better. I went in the store today to see if I could exchange this brand new five pack box of coils unopened never used for the coils that I would like to have. I was told by the employee that they do not do exchanges. Now I can understand if this is for a different type of item. Such as a vape. Or a bottle of juice. But this is a prepackaged hermetically sealed unopened box of coils. I really thought I had found a new, reliable customer friendly, vape store. But I guess I have not. Very disappointed that I was not told at my initial purchase that there are no refunds or exchanges. Otherwise I would have held off and not bought an entire box of coils without trying both of them first.

The staff is friendly & knowledgeable. They are always happy to help or give a recommendation. The West Salem store is the one I shop at the most, but Ive had great customer service at any WC Ive visited!

I highly recommend WC vapor shops! They are so knowledgeable on all their products and I had the pleasure of working with one of the owners, Matt today ! Matt and all his employees are all super knowledgeable, helpful, kind and make me feel very happy with my purchases every time I leave! Thank you so much again Matt & you’re whole team!

My husband and I had shopped at WC for all of our vaping needs and, for the most part, they had been very helpful and offered a wide selection of juices, coils, mods, and tanks. However, the past two times we have visited the new location, the person behind the counter ended up wasting my husbands money. When we first went, he asked for two coils for his Valyrian. We didnt realize until we got home that she had given him coils for the Valyrian 2 instead. Due to WCs no-refund policy, we were stuck with coils that we could not use due to the employees error. While this was incredibly frustrating and wasted our money, we chalked it up to simple human error and let it be. However, just the other day, my husband went back to the same store and tried to get the right coils. They gave him the wrong coils AGAIN, even after he had explained the situation. The mistakes of the employee have now cost us over $30, and we still do not have the correct coils. This is not the first time that an employee of WC has had an error that caused us to be unsatisfied with the service we received, but this error was notable enough for me to feel the need to write a review. The quality and knowledge of WCs service and employees has dropped considerably in the recent past, and we will be looking for a different place to shop for our vaping supplies.

Its your traditional vape shop... this particular location has a new store manager and I am interested to see what the kid will do!ETA: The new store manager, Nicholas, he is awesome! He looks out for his customer and his employees! Sarah was super helpful today and she said that Nicholas is just as good to her and her co-workers as he is to his customers!!! He goes above and beyond. He spent the better part of an hour trying to help me find a vape juice I would like. He is awesome and I am super happy that he became this stores manager! He demonstrates his experience and knowledge in the industry, as well as shows his compassion for his customers. I dig him and what he has made of this shop! Reputation is everything when vape shops are on every corner and he is making sure this store has an excellent reputation!!!

First time visit, but it definitely will not be the last. The staff is very helpful, friendly, and very knowledgeable about their stock. Definately an astablishment worth visiting.

Really didnt know what to ask for. Im just now and then a Fog vapor. The guy was really nice and very patient with me. I felt comfortable so Ill go back for sure. Way to go.. 😇

Great service, awesome selection! Check out their audio section while you there!

The only place to go for any vaping needs! The years of knowledge combined with stellar service are a no brainer. Whether your into disposables, mods, tanks, coils, whatever, they have you covered.

Great place to come in and getting treated like family. Always new things to learn from the amazing team they got.

The best place to get eliquid and alternative stuff. Friendly and knowledgeable staff, and a great selection of products. I go there weekly.

Best vape store in town hands down! All the homies that work here are super chill and helpful.

Great spot! Excellent selection. Knowledgeable, friendly staff. Will visit again!

Knowledgeable staff, great selection, solid pricing. What more could you ask for?

Great customer service

Sean Paul was very helpful and knowledgeable. Left very happy with my purchases. Highly recommend!

Best store in the nrv 5 starts across the board 👌 Great service

A good place to go for your vape essentials! Customer service is impeccable.

Love coming here always the best experience and friendly employees

Another fine location. I have always enjoyed shopping with W&C.

Many years of great service and friendships. 10/10

Nice shop! And The Help was awesome!

Excellent products and knowledgable staff.

Great store, always helpful!

Wasnt really impressed with this store.

First class all around

Not much variety

Great service