House of Hookahs Smoke Shop and Vape Shop SLC

It is my favorite store, I recommend it for vape lovers, they are very friendly, the best prices and the costumer service is great, it is the best vape shop in Utah.This is the best vape store, Gaby and Jake (the guy with the big beard) are very friendly, they give you excellent service and attention. I recommend this store to all smokers, the variety of vapes is immense and the prices are great.

Terrible attitude of the employees This shop is closest to my home but I gladly drive further to get decent service. Came in for juice and a coil and told them the coil MG I needed. They grabbed it and rung it up and I went out to my car and tried using the items. Wrong coil and wrong MG. I went back in not even two minutes later and told them they’d made a mistake and could I exchange it for the correct ones. NOPE since I opened the coil and broke the seal on juice they wouldn’t do anything and it didn’t matter they’d sold me the wrong items. It was now my fault for opening them. Wow. I honestly thought they were kidding but no they weren’t. They were happy to sell me the right items but they wouldn’t do anything about what I paid for that was useless to me. So I’ve never gone back and I was at least a regular weekly customer and bought many of their overpriced mods. The employees could have cared less if I returned. Nightmare. Avoid this shop it’s not worth the trouble.

Bought a battery here for a 3/8ths attachment. The attachment was circular and the battery was a little too big. Called back 5 minutes later and asked if I could swap for possibly a cheaper circular one and was told no refunds and that it’s posted on the door somewhere. Out 15$ for something I have absolutely no use for. Make sure u walk in the door with ur attachment in hand so u can make sure it fits before u buy because once u walk out the door your stuck with it no matter what apparently. Have spent lots of money here on more expensive glass and obviously wouldn’t try to return anything like that but a battery is a different story completely. Will not be coming back anytime soon.

Sold me some expired vape juice. Yum. Im so happy that I spent money here for a product to make me extremely nauseous. Check the expiration date before purchasing. Also, I will add, double-check that theyre selling you the correct coil. A lot of people here dont know anything when it comes to vaping.

Loves to scan for id’s when you’re buying stuff that doesn’t need an ID scanGo anywhere else

Great place and friendly staff! They had the usb charger for pen battery which saved me from buying a new one.

Great prices! Great staff AJ was very helpful and knowledgeable. That guy had all the answers and helped suit all of my needs. Went in for one item and left with a few more. He upsold me on some really great accessories. They have a huge selection of just about everything. Definitely recommend! Prices are extremely competitive.

Every time I go in they always welcome me and super helpful whenever I have questions on products or advice on what’s better. Will forever stick to this shop

Angel was so helpful helping me find a glass that would work with my tank and was just overall so nice! Brandon was also extremely helpful in showing me how to add a review. I’ve been to a lot of smoke shops around the SLC area and this is my favorite one by far! They always have what I need and their always so nice and they have parking which is a huge plus in SLC. I’ll definitely be back! ☺️

Today, October 30 at 3:40 in the afternoon, I tried to buy a bong for 100 dollars and I have my ID and money to buy it, but because I went with my cousin who did not bring his ID, he is clearly of legal age, it shows in his beard and appearance, the young man didnt want to sell me the bong, when I was the one who wanted to buy the bong among other things... honestly, ridiculous behavior... I hope they fire that rude guy, youve lost a recurring customer and youll probably continue to lose them with these types of people working there.

Let me start by saying the owner is absolutely great! 9/10 times, this is the best smoke shop to come to. He is very knowledgable and kind. I honestly wish I could give a higher rating, but today really left a bitter taste in my mouth. The shop seems to have a new employee with no energy at all and kind of a bad attitude. He was entirely unhelpful, and I can honestly say that I might have to look elsewhere for regular service. Huge bummer, but I dont want to risk dealing with him again. I doubt anyone else would savor the experience either, so I left this review. Hope it helps!

I came in the other day just going to grab some papers, T and Justin asked me if i had tried king palms before going above and beyond providing their personal feedback and what theyve heard from other customers as well. Ended up walking out with 3 different flavors. The shop had a nice ambience and i definitely plan on coming back to try the other flavors!

The shop hired new folks the last couple of weeks and they’re incredibly helpful, sweet and patient. To anyone who had a bad experience here before I encourage you to give them a chance again. I always feel really dumb when I shop for stuff but the guys working here take their time and explain things out super well. 10/10 service.

Great experience overall, Dylon explained everything very well and told us about new products! Great spot

Youll be able to get what you need, it has a lot of options. but the old man at the counter has a negative attitude, and is quick to have zero patience. each time Ive come in there, hes had an attitude. I understand once, but every time ive been there hes been short and irritable. he told me go across the street if I dont like it customer service is the number one aspect of anywhere to keep a customer coming back, then to tell your customer to go across the street if I dont like it. I work in customer service and this is completely unprofessional how this guy is.

Everyone is so friendly and helpful this is the only vape store I go to anymore i really like their prices too

The guy working was helping some people ahead of me with a purchase. I waited and when they were all finished he began helping me. I got a couple coils and then he was helping me find some juice, which in this store is more difficult than any other one that Ive been to because there is no book that lists brands and flavors. Midway through helping me the people he was helping before me decided they wanted something different. Without any communication to me he walks away and goes to help them which included exchanging items and checking them out. I felt this was extremely rude. I told him that. I felt a better way to handle that situation would have been for him to tell them they needed to wait until he was finished helping me, since I patiently waited until he was done with them. Seems fair? So he continues to help me with selecting a juice. I ask about a certain brand and he tells me its really good. Its like strawberry candy. Like Starburst perfect! Just what I was looking for considering that when I first told him what I was looking for I said I like fruity, candy flavors. So I buy everything, change my coil, fill up my tank and about puked when I tasted it. After further examining the box its sherbet as in Sherbet ice cream. A dessert. Not a candy. Sherbet is not even close to strawberry starburst. Huge lack of knowledge on guys part. So I call and come back in. I expressed my frustration with A. The rude and inconsiderate way that I was treated earlier and his poor knowledge of juice descriptions and flavors. So he takes the sherbet juice back and I pick something else and still end up paying $12.00. Sort of unacceptable considering the situation. Needless to say I will not be returning to this store, and if you want someone that has knowledge about juices types, flavors etc. I would recommend you avoid this store as well.

Always great customer service and nice prices and deals on various stuff.

The manager here is amazing and cares about his clients! All the negative written about him is most likely because you had an attitude?! I’ve never ever known him too be negative! He knows me by name. And always has a great attitude! If I have any problems with your VAPE he can find what’s wrong! And he gives great advice to get the best bang for your bucks! I’ve really gotten to know the manager over the years! This is the only the vape shop I’ll go too! And sorry if you want good juices you pay for what you get! You can go cheap or pay more for a juice that not only tastes great but last for months! Believe me I know I vape all day and night!! You know one has the right to judge someone they don’t know patients is a virtue! Greatest customer service I don’t care what anyone says! The manager is so knowledgeable about all they sell!

Love this place! Every time I have been in there I have had a great experience. Customer service has always been great. They have always had what I needed and I’m sure if they didn’t have what I needed there was a reason. Thanks for the help and great customer service.Ryan

Great little shop with a huge selection at great prices. Always have what I’m looking for. Very friendly staff as well. Definitely my go-to.

Always really friendly. They didn’t have my juice for a while, so the woman who works there personally drove to their other location to pick it up for me. Fantastic customer service

The older (Hispanic?) man whos been working here for a while has finally made it to where I wont return. He acts inconvenienced when you come in, will ask what you want before he gets up to help you, then come over to where youre at and ask a second time. He had an issue with the credit card terminal, and insisted the issue was with the multiple cards I tried. I went across the street to the gas station, my card worked just fine, they sold me the same product for 5 dollars less, my card worked, and they didnt act like a dbag about me coming in.

By far the cleanest, organized, knowledgeable, and kind people.I go in there ask questions about any products and they give me personal experiences and feed back to help me choose what nicotine product would best fit me. If you haven’t came here yet I HIGHLY recommended you do so.

Pretty good selection vapes to choose from, got my mod here for a really good price and they have a large selection of juices as well. Friendly, helpful and knowledgeable staff makes what youre looking for alot easier. They also give good suggestions if youre not sure what youre looking for or just need a second opinion. Definitely my go to spot for all vaping products + more.

I bought my first Vape here @ House of Hookahs. I also went back and bought 3 more. Sadly, I went there as an uninformed buyer because they COMPLETELY RIPPED ME OFF!! Im talking about charging me 3x over the cost for my Vapes that they retail for at Blackhouse. Shame on them for taking advantage!! Funny thing is I thought that they were actually giving me a good deal because Id bought 3 Vape kits and asked if they could give me discounts on them since I was buying so many. The guy was taking off $20-$35 each one (which is crazy if you think about it that means that even though I paid 3x what they retail for elsewhere, that I could have paid even a ton more!!!) Also, since I was new to Vaping, they didnt even tell me that I needed to buy bateries for them, or even show me how to put them together and use them! I could have dry burned the coil or atomizer (still a bit new to all of this), anyways, Im lucky I didnt, however I could have dry burned them! Just to explain what they charged me for the Stick Prince Baby it was about $85.00 (and I came to find out that this model is discontinued as Blackhouse sells a newer model thats bigger but lighter in weight, and check this out, they sell it for $35 or $45 dont quite remember.) The other two that I bought were about $150-$200 each. Im just so disgusted. Really I should make a complaint to the Better Business Bureau - how dare they rip of the uneducated or new consumer so terribly the way they do!Response to Owners Response: I have attached a picture of the Smok G-priv 2 that i bought at your store wherein it lists the item that I bought at $139.99. This is in response to your statement attempting to discredit my review: So Im having a hard time seeing how you would have paid $150 - $200 when the most expensive vape in our shops are no more then $129.99. With tax its well over $150. If one performs a search online this KIT goes for anywhere from $60-$99 (max) thats for the kit, not just the mod. I would have absolutely been more than willing to email you to try an work this out had you not tried to say Im lying (in different words). Then we could have seen what could have been done to right this wrong and i would have been more than happy to edit my review into my stating how eager & accommodating you were to help me remedy a situation Id had whilst making my first ever Vape purchase at your store. Im even more disappointed with my experience at your store. However its not me you need to worry about - Youve already taken advantage of this (prior) un-educated consumer. Im sure that you will continue to do the same to furture un-educated consumers; sadly however you wont retain customers or be able to grow a customer base whom are loyal to your business.

The guy running the shop couldnt havean easier job. He acts like hes doing us somebig favorwhen he takes foreverand ignores ya. Fine to get your products but Im all about customer service.

Not great customer service or help whenever asked. Very pricey & tend to overcharge. The worst of all is two employees (an elderly man & other woman) came inside the shop without masks on. Will never return.

If you are looking for a honest, knowledgeable and hard working employer for all of your smoking needs just ask for Fabian. Fabian was so helpful when I had an issue. He helped me resolve my issue and made sure I left a happy customer. I really appreciate that so much Fabian as I thought I would never ever step my foot inside another House of Hukas. A previous employee I had been dealing with was very unprofessional, sold me the wrong vaping items and then didnt want to help correct it at all. When asked for the owners number she kept giving me fax numbers. So I decided to call another House of Hukas and that is when I found Fabian! I will never go to the WVC store again! The owner of House of Huka should definitely give Fabian a raise for his amazing customer service!I spent a good amount of money in the WVC store and was shocked how unprofessional and rude the lady is there. She wasnt willing to fix her mistake. I am very pleased to have had Fabian backing your company or I would have never gone back in and would have warned all my family and friends.Thank you

Will sell you broke a$$ stuff, then when you turn it in whithin the time frame like told when making the purchase... They tell you you have to go to the manufacturer... Then try to hide your recipet from you. So cool.

Worthless employees would rather play on their phone than help. We were told they didn’t have the coil we needed and had to buy a completely new mod and then noticed the coil we needed after the purchase and they wouldn’t let us return the mod that we spent $80 on, didn’t even hit it or put juice in it. I will never go back and hope the place goes out of business.

House of huka is hands down one of the best smoke shops in the valley. The manager there has done a great job remember all the products in the store. He knows everything about the mods and can even repair them. I came in the day I had to learn vaping is not worth all the my precious time I waste with up keep. With that said he helped with my first coil and answers all my questions. So if you injoy doing your shopping sophisticated professional shop this is where you wont to shop. Oh they have a BTC atm there as well.

The employees have always been nice. And provided good customer service. Selection is good too. But half of the time i try to visit before work in the morning. They are closed even when they say they are open. Quite annoying

Terrible customer service from the old big guy. I Went here to buy a couple raw things and as I was looking around to see what else I wanted. The older guy was like so what do you want. It’s not the first time I get attitude from him. Its almost always when he’s there.

This store is great if you have any questions about your mods or about anything really this place has a great selection and are way friendly and patient

This place has been awesome. The staff is friendly and offer helpful recommendations when my choices haven’t been there. I recommend stopping here for your smoke needs!

Imma leave myself a review. Your favorite vape enthusiasts just stocked up on new flavors and devices. Plus ive got pods, coils & tanks for sale! Come say whats up!

The gentlemen that works there don’t know his name he has grey hair and comes off prickish but getting to know him he’s a great guy extremely helpful.But if you have any Smok mods or tanks this store is the place to go comparable prices and tons of flavors of juice recommend this vape shop for a majority of vape needs

First time in visiting from VA, had an awesome experience! Super cool guys, will definitely come in again if I find myself in the area

Really cute shop thats got a lot of variety. The employees are really helpful and friendly!

Lance Pullen was very helpful and polite. He helped me right away what I was looking for and recommend better brands .

Went in there on a whim and could not belive the selection and the Hispanic man was way helpfully thank you for being patient and explaining things to me I will without a doubt keep coming back

Had a sign up be back in 15 mins. 20 mins later still no one there.

Fabian was great I came from Vegas forgot few things and he was stocked up on everything. Even things i can’t find at most smoke shops in Vegas . I recommend this smoke shop !!!

Youll usually find what you need. Though I wouldnt recommend staying around too long. The old man at the cash register couldnt be more pitiful.

Went in to get the Hyde Energy drink flavor these ladies were very helpful especially to some one new in town and with very little knowledge of vapes!

Great place to get all of your smoke needs, the staff are friendly and always there to help out with anything you might need. Only smoke shop i go to when i need anything.

Bought something from them it leaked from day one and they will not do anything about it stay away so many other good reputable places

Jaimy is a great employee that recommended me my vape battery and is by far the best vape battery I bought!

Incredible service and a vast selection of high quality vapor oroducts very deserving of a 5 star review

I love how knolagable the guy was and I just love there selections so many choices I would recommend this store to anyone

Bought something that was already broken and was told all sales are final. Basically threw away $20. Buyers Beware. Don’t waste your time here.

Amazing service, quick very nice never disappointed with the product and advice of what to get.

Would give a no star if there was an option to... te terrible customer service and not willing to help at all

Fabian was great! Helped me find exactly what I needed! Definitely recommend this place!

They don’t honor anything there. The hookah on redwood is much better than this store.

Raised the pricing of Feelfree and the like by almost 40% overnight.

The store is excellent, lots of nice product. Friendly customer service.

They always have what I’m looking for and the best deals !!! Brandon is amazing!!

Ton of ejuice and e cig variety. Knowledgeable staff. Quick and easy to get to from where I live.

Awesome shop, have stuff no one else does!

Lance Pullen.... Is a great sales person that really knows his products and has great customer service skills

Wont even go in here! Called and had a question about kratom and received the worst attitude, and he wouldnt answer my question....

Theres this dude long blond hair that has the worst attitude ever there, then leaves to the back of the store and never cNe back at least when I was there

Was very helpful and willing to actually help you get the best but

Prices are better than anybody else in the valley for juice and accessories.

This place has a big variety and they are very helpful with everything I need!!

The manager or owner was very rude and was berating the poor young kid trying to help us . Very unprofessional

Always nice employees

I went to 5 different smoke shops an this one had exactly what i was looking for

Dope guys. Helped me to buy a hookah

BEST CUSTOMER SERVICE FROM ANGEL HIGHLY RECOMMEND

If youre looking for high priced junk and employees who cant answer the simplest of questions, look no further!

Friendly people and great prices

Great Price, Friendly Staff!!

Great employees! Great customers service!

Clean store, friendly staff, lots of solid inventory

Thank you lance pollen great service.

Curly is amazing! Very helpful!

Yo 6.45 for some papers! Over priced

Lance pulled. Thanks for looking out and hooking it up.

Friendliest shop I go to!

Jay was awesome

Excellent customer service

Lance Pullen is awesome!

Good shop

Great services!!!

Great vapes!

Terrible customer service

Amazing!

Amazing people….

Awesome staff

Amazing