Massage Envy

Was a customer since 2015. The worse customer service. I was never given a cancellation form at my last visit. I had requested to cancel because the location was not convenient and honestly the two experiences I had after transferring were sub par. Very choppy massages unfortunately. Overpriced monthly membership for the services. The manager was adamant that I was being untruthful about completing a form and that I did not speak to anyone. I was being charged for 6 months without a single receipt. The manager tried to blame it on the previous location which had been closed when in fact I was being charged more by them. Poor business practice. Would not recommend this location. Beware.

Lisa is an excellent massage therapist. I quit massage envy in 2021 because my massage therapist and esthetician left due to Covid. I only came back because of my discovery of Lisa. She gives the best deep massage. She know where my pain points are without even me telling her. I have searched high and low, near and far for massage therapists. I know therapists who KNOW what they’re doing and also those who pretend to “know” what they’re doing. Lisa is the real thing. My back, neck and shoulders are better because of her. The 5 stars is solely based on Lisa.

Review for Rancho Penasquitos location. First class service all the way around. Front desk is welcoming and helps me get my next appointment squared away on the way out. Lisa is an amazing masseuse and really works the right parts of my body every visit. Sasha is my go to for facials. Great location

Lisa has been, BY FAR, the BEST massage therapist I have had in all my years of trying out different people. Lisa listens to what is hurting, and knows the logic behind all of the techniques and anatomy. Booked out with her 6 months currently! And will keep going back! Go see Lisa ASAP!

This is the best massage envy location I have ever been too. I have been a member for many years. They have plenty of skilled staff and the owner of this location seems to be one of the few that truly cares about their customers getting what they are in need of. Therapists are knowledgeable and hard working. Facials are tailored to your skins needs and you have a better chance at being seen here than other locations because they have the staff! Kudos to the franchise owner as she is doing a far better job than other ME owners!!!

Lilly provides a great massage. She finds tight spots I was not aware I had.

Annie is one of my favorite massage therapists ever

They upcharge you for no real reason other than its their clinic. First time I went there (for a facial) I wasnt even notified of the $15 add-on until after I was done. I said to the clerk, I didnt ask for that. She replied with, Yeah, but its our clinic and this is our way of getting something back. I asked if I could opt out of it and she said no. I didnt argue and just paid, but I was insulted that they assumed that I just had that money to give them as I am on a strict budget and was not expecting a price other than what was listed. I was upset, but the lady I saw was really good, so I decided to schedule again, and planned to tell them I didnt want an add-on before the appointment started. I got a confirmation call (back facial) where I was told this time the upcharge was $30 and I could not opt out. $30???? Tipping is around $20, so on top of the fee of the treatment, I have to pay $35-$50 every time I come in? I dont have that kind of money. At least they let me know beforehand this time.

By far the worst massage experience Ive ever had! Many of the therapists are poorly trained, one didnt show up at all without explanation, one sneezed in her hands and continued the massage without cleaning or washing her hands. Canceled our membership before the pandemic but they kept charging my credit card. Now, as they opened again, they started charging my credit again multiple times. Will take legal actions to get my money back. - Extremely poor massage and membership services!

I have been a long-time member with Massage Envy. I had a massage scheduled at the Rancho Penasquitos location in San Diego today. I called the location today to let them know I woke up feeling congested and had a hoarse-sounding voice, so I was concerned about coming in for my appointment today only because how I might be received with the COVID-19 pandemic since my voice was sick sounding. The location told me they would be taking a 1/2 credit from my account for the late call-out, so I said Id rather come in for the appointment than lose my credit because I generally feel OK and do not have a fever (I just sound a bit congested). I was told I was not permitted to come in for my appointment and again told they would be taking the 1/2 credit from my account for the late call-out.I understand losing credit for calling out late. I’ve never called out late during my entire membership and I’m generally a laid back person who doesn’t write reviews. However, this is a special circumstance during a pandemic where I was trying to simply be honest & courteous by letting them know the situation and give the location an opportunity to reschedule me. People cannot predict when they are going to wake up sick; it is not reasonable to take a customers credit in this situation. This is absolutely horrible customer service on behalf of Massage Envy. In fact, the message is counterintuitive and rather encourages people to come in when theyre sick instead of being honest & trying to reschedule, and potentially get others sick and spread COVID-19, because Massage Envy will take their credits regardless. This is bad business.On top of this specific situation, I’ve never had an amazing massage at Massage Envy. Most of the time it’s a mediocre disappointment at best. The last facial I got (at a different location), the esthetician didn’t even put a hair wrap on me and had product all in my hair and puddling in my ears. So, I was planning on canceling anyways; this was just the cherry on top.I think it’s important for people to share their candid experiences to help others not make the same mistakes so I hope this review helps someone make an informed decision about getting a Massage Envy membership.

The Rancho Penasquitos location is nice and clean and the staff is very friendly. I used to go to the Mira Mesa location, but that location looks a little tired and the therapist that I usually book with left. So I decided to try the PQ location. I booked a prenatal massage with Desiree. She applied the right amount of pressure and was sure to ask if it was enough or too much. She was able to get my sciatica pain for the mean time. If you book your next appointment before you leave, they enter you into a raffle for a free massage. They notify the winner at the end of the month. A nice little perk to keep you coming back.

They sold me a 3 month membership I didnt want, saying the deal included 2 free hours that would never expire. I tried to use the hours months later and they said they were expired and the only way to use them was to buy another $200 membership. Bait and switch.

The. Worst. Location. Ever. They will tell you one thing on the phone and then do a whole switheroo. I cancelled an appointment with 4 hours notice and they told me it was going to cost $5 and ended up costing me more like $30. This wasnt the only time either! Not to mention they wont return your call and never seem to have any openings.

I went in to get a sports massage because of back and thigh stiffness. Yoyo, yes thats her name fixed me up! If I ever need to get another sports massage, I know where Ill be going. Oh and they try to sell you a membership at the end....but its a buisness trying to up sell.

Happy to have followed Mandy from Mira Mesa location a couple years ago, also Tina, Eileen, and Carrieann have done wonders for aches, injuries, and age! Staff is helpful to schedule last minute, and suggest other therapists for available times.

My masseuse was amazing! She also said it was a great working environment. I’d say this location is a hidden gem!

I only went once. My sister goes here regularly and gave me one of her credits when she saw me in pain. Steven did a great job. Ive been feeling better since.

A bit too pricey even with a membership and it took some time to find a massage therapist I really felt comfortable with who didnt leave the company, but they have excellent customer service and nice surprise promos.

Love them. The massage therapists are great. They focus on your problem areas without neglecting the rest. We always leave here soothed and relaxed :-)

A big no for this place if you need a good Massage, The therapist Linda is more interested In sharing her stories then giving you a service, so please simply dont waist your time and when i talk to the manager, she simply said conversation during the therapy is to get comfortable during therapy ...which is actually waisting client time and money as well and the peace they were expecting at Spa...

Massage was good.There was an annoying rattle in the a/c vent through my whole time there in the room...it was un-zen due to that

Whitney was Amazing. Incredible personality, hands and elbows. Very deep massage and I felt great afterwards.Thanks Whitney

I recently became a member. Used to think it was unnecessary but I love it. Sometimes the availability is not ideal but always a good treatment....massage or facial.

Very relaxing ambience and Amoree at the front desk was able to clearly and concisely answer all the questions I had about their various goods and services.

I hope Linda never leaves Envy. Give her a raise - shes phenomenal!

Do NOT go to this location. The service is absolutely disappointing. Michelle, the manager, was very rude.

My wife loves this place great place to go get a massage on a regular basis

They will have you sign a contract that you can’t het out of. Watch out. Horrible business.

Sasha is fantastic. I highly recommend this location.

Loved it wasnt long enough will come back

Had shoulder problem. Massage really helped. Recommended.

Great place

Great deep tissue massage by Gigi.

Only one person at the reception desk. Very expensive.

I love it

Clean good place for massage,facials,and microdermabrasion!

Always a great experience!!!

Dont know gave it as a gift

Great!

Great staff