Massage Envy

We have been members of Massage Envy for years. We enjoy the monthly subscription package. It’s always so relaxing and a great way to destress each month.

I have been going to Massage Envy for a couple of years now, and have a monthly subscription, and it is a good deal. I have had nothing but great experiences at this location. My therapist is amazing, and truly cares about her clients. The front desk is always kind and professional.

This massage envy is horrible! Please make sure you are sure of your confirmation before you schedule because they WILL lock you into the appointment and take your money. Even if you try to cancel they will take 50% of a price you have not even paid yet. You don’t even have to step in the store, this is why they get your card information before hand. The receptionist was rude, and the overall experience was just aweful. Will NEVER return to this massage envy EVER! And I would advise anyone else to do the same.

Amazing experience in downtown greenville!Went on a sunday evening and the front desk ladies welcomed me in and Madison set me right up with Amberlynn. Amberlynn was great and explained everything she was doing while keeping me relaxed. She did a facial on me and had great things to say about my skin and also great recommendations of what could improve it.Highly recommend for some unwinding and relaxing !

Duane was great. I would go back and even entertain a membership, except when you pay for an hour massage, you get 45 minutes. My massage was 12-1. We ended at 12:45 and they kept the “session” going, likely so it records as a hour despite being 45 min. That’s not cool.

Emmie is the best masseuse I have ever been to and truly listens to your wants and needs. Everyone is courteous and professional.

Went for a couples massage in the evening, first mistake. I guess for a good experience you need to make a morning appointment, the life had definitely been drained from the atmosphere. My therapist was not welcoming, and just seemed to be counting down the minutes to leave. My husband’s therapist did great , and she was friendly.We were shorted 10 minutes from our massage as well. We will stick to Woodhouse!

Makayla is absolutely amazing. She never disappoints! I look forward to my facials with her so much. She is very informative with all the products and treatments. The most relaxing facial I’ve ever had!!!

Lucked out and got Rose on her third day there. She was fabulous! Asked about my personal preferences before she started, checked in on pressure through out & used warm towels on my back & neck which was the icing on the cake. Too bad I couldn’t pack her in my suitcase to take her back to VA with me. lol

Amazing staff, very professional and definitely recommend the membership! Looking forward to my next visit.

Yesterday this people stole my money off my Birthday Gift Card & I didnt receive any type of service for it. I WILL NEVER USE MASSAGE ENVY EVER AGAIN.

Juanita was great, she is not the reason for the low review. In fact shes the reason its as high as it is. Scheduled the appointment with the price of $135 showing up for me, so thats what i expected, no other price listed. It wasn’t until AFTER the massage that i was told the price online was wrong and that it was actually $230. A HUNDRED DOLLAR DIFFERENCE. And of course i had already had the massage so i had no choice and no way to refuse it. They apologized for the confusion, but did not make any difference. $230 for a massage is just insane. I did have two add ons: $15 for them to use sugar scrub that costs a couple of dollars at the store, and $10 to use a scented lotion vs a non scented. So i should have known that it was going to be ridiculous but i had been gifted it by my husband. He expected his gift card to go ALOT further. I unfortunately had to come home and let him know that it only bought me ONE massage. I ended up signing up for the 12 month membership as a way to get the cost down because i just could not pay almost $250 for one session. TRANSPARENCY IS EVERYTHING when you’re running a business. Very very disappointed in this. And now I’m stuck paying for the next 12 months because they talked so fast and i was just in sticker shock after being told it was one price, then being forced to pay double what i was originally told. Not to mention, the person checking me out had rung me up PROPERLY the first time, someone came behind him and told him that he wasn’t charging enough and rung it back up, just felt like i was basically tricked and forced into a membership. Felt great after the massage, but was in tears after leaving. I need a place to go for a massage, so I’ll continue seeing Juanita while I’m stuck with the membership, but this place needs to get its act together and be TRANSPARENT about their pricing UPFRONT.

October 19,2022- Came in with the wife to enjoy a massage. Prices have gone up and will go up again in December 2022. We ended up paying $260 for two massages an hour long each and tip to masseuse. Both of us enjoyed our massages. They hit key areas and focus points. We’d definitely return but we both felt it was a little steep as in Tampa we paid $80 for the both of us to have the same services.

First and foremost, I am always greeted when I arrive. The front desk staff are nice and professional. Customer service is one of my greatest pet peeves, and they happen to exceed my expectations. Rachel is an awesome Massage Therapist. She is very kind, and detailed oriented. She ensures that you leave relaxed!There was a discrepancy during my checkout transaction. Ms. Kenya was nice, and she apologized for the mistake. She was able to get her manager Ms. Jenicka to correct the miscalculation. They both resolved the situation promptly, and with reassurance. We were all joking, and laughing about the mishap, and they had a great attitude about it. Customer service shouldnt always be uptight, its great to have a sense of humor along with great attitudes. I enjoy coming here, and I most certainly recommend this location to anyone!

If I could give this zero stars I would. I get a massage about once a year on my bday. Tasha ruined this experience for me. She gave a very lazy massage where she yawned several times. She barely used any massage oils &went through motions barely seeming like she wanted to touch me. Bday started off bad with this terrible massage. The staff at the front were very cold &mechanical on check in &out &did not seem to care about Me reporting that the experience was just alright. Would never go back to this location.

I cancelled my membership after years of going consistently. The quality of my massages wasn’t worth the monthly cost. When I cancelled, I specifically asked how many 90 minute massage credits I had and when they expired. When I went for my final massage I was told I had no credits. So either there was something wrong in their system or the person who did my cancellation didn’t know what they were doing. Either way, there was no rectification of the situation for a mistake they made. I either owed $180 or I wasn’t getting a massage.

When I arrived I was exactly 3 min late my appointment was at 1pm. Both receptionists were busy, one on the phone with a customer and one checking out a customer so by the time I got to the room it was 1:20. This was my first time there. When the masseuse came in she wasnt informative about where to put my belongings or did not introduce herself. Just said Ill give you time to undress Ill be back. My massage was supposed to be for an hour. She was done at 1:55pm. That was actually a birthday gift. I wont be going back there.

I have had issues with my shoulders for some time and am currently trying to get to a point where I am able to bench press without pain again. I had my first appointment with Ben and he did a fantastic job. He is incredibly knowledgeable and was able to explain to me what was going on and which muscle groups he needed to work on. If you have scar tissue or any muscle issue I highly recommend scheduling an appointment with Ben.

My five star rating is for Makayla Noel. I got a 60 min facial and it was amazing! She was extremely professional and knowledgeable, listening to and responding to all my skin care concerns. Makayla made me feel completely comfortable and relaxed through the whole process. I came away feeling refreshed and rejuvenated. Thank you Makayla!!

The masseuse was knowledgeable, however I got there 15 minutes early (3:16) my appt was for 3:30. I got back in the room at about 3:35, and the massage started at 3:42ish. It was supposed to be for an hour, and here I was getting dressed at 4:17 on the dot when I put my Apple Watch back on. I don’t mean to be that person, but paying for an hour and barely getting 30 minutes doesn’t sit right with me. Plus the two key areas I specified needed work received the least care. I won’t be going back.

Poor customer service and the person answering the phone told me it pretty much sucked to be me since I was so sick the day before and of my appointment that I didnt think to cancel. I was so sick I couldnt hold my head up. I was then billed 70 dollars on my debit card when I had been gifted with a 100 dollar gift card. I am on disability and was short on food because it sucked to be me so if I could give less than 1 star I would rate you a minus 5.

I have been coming here for years and have a membership. The staff is great -they get to know you and your needs. I do find, however, that there is turnover in therapists, and when I work with someone I really like and they move on its a little hard. But I have always found someone who can work with me. I highly recommend Elizabeth and Tremain. They are extremely well trained and knowledgeable.

Since I moved 3 years ago to Michigan I havent been able to get regular massages like i used to. So I jumped at an opportunity when I came for vacation. I received an hour and a half massage from Vanessa. She was great! Like she knew exactly what was bothering me (neck and shoulders mostly) it was great. I left feeling relaxed and sleepy :-) which is exactly what I wanted. At the end of my session she recommended a fee things and gave me a brochure on myself lol and what we worked on, and what she noticed. I will make this a routine stop on vacations now. I cant wait to move home so I can her back on the membership!! Thank you!

I will say, i had my doubts about going to a chain place to get a massage. I could not of been more wrong. Great atmosphere, and very helpful staff. Made me feel relaxed. My massage was amazing. I have had plenty of massages that felt incredible while i was getting them, but this is the first time I had any lasting benefits. I gained range of motion in my neck, and it didnt hurt to turn my neck anymore. Dont get me wrong, there were a few times on the table i squirmed, and i was a bit sore the next day, but after that, Golden. It was all well worth it. Ask for Rebecca if you are brave

My massage was originally scheduled for 4:00pm. I received a phone call 3 days prior to my appointment with the staff asking if my massage could be moved up 30 minutes earlier because the Masseuse had to “be somewhere” I said that’s fine( keep in mind they were booked out for 2 weeks prior to me scheduling)when I arrived, front desk staff was welcoming! However the masseuse who was assigned to me, poor customer service with introducing herself, “did you put this on here!, meaning the iPad” my response yes, “oh well I’m ( im not going to say her name but it starts with an S say to me, I’m “S” I’ll be giving your massage today” nonchalantly) I walked backed to the room, my massage started at 3:40pm. She finished at 4:28pm. Her hands were cold as ice when she initially touched my body, and that’s not therapeutic at all. Also she did not massage the areas That were highlighted on the iPad. When I was on my back she did not massage my upper extremities at all. my lower back( she didn’t even touch it) she focused more so on upper back. Lower extremities She massage probably 3 minutes on each leg. When she got to my gluteal muscles she was literally poking that area with her fingers intermittently to where my entire body was shifting as she poked. The experience here was horrible and I am very disappointed to say the least. I had a high expectation from this company considering I had excellent experience before in the past. Considering that she “had to be somewhere” she definitely rushed this massage. I honestly would’ve said this to the front desk staff prior to me leaving, but they ask how my massage was in front of her and at that point i didn’t feel comfortable enough to say anything.

The only reason why I’m giving this place even 2 stars is because the massage itself was relaxing. However, my appointment was at 3pm. I got into the room and started the massage around 3:20, and looked at the clock when I was done and it was 4:00. I PAID FOR AN HOUR! When I left the room, she was greeting her next customer and said “I’m sorry I’m running late, I’ll make it up to you”. She was more concerned with that client then a potential returning customer. Never will go to a chain like this again.

Hard to get appointment. Therapist Tasha a pain I was not impressed and very upset by her!!! wants to get too much into your personal business that is not your concern you are not a therapist or a dr for you to comment on my health is not your concern u are not my ffiend or mother ... not your business.. I canceled my membership all because of you!!! The one thing I do fir myself and u took that away from me your are not tolerable and I put up with alot of stupid Ness from other massage people there

I bought a $75 gift card online for my wife for Mothers Day. In the description online, it says at the $75 price point you get a 60 minute massage or facial, with gratuity included. Upon arrival for her appointment, she was told that itd be $95 and she would be responsible for the difference. Upon confirming this on the website, the employee said that was for returning customers, which didnt make sense, because its a GIFT CARD! Seems real shady. There were apologies offered and my wife got her massage for the cost of the gift card. She said it was wonderful either way. But what kind of business offers gift card packages and then tries to not honor what was advertised? Buyer Beware!

Although my first experience was pleasant and the massage was amazing, I still have a bad taste for this place. We have been in a pandemic and no one has been able to go out, let alone get a massage, however my card was charged for $130 for the month of March and May... (April was waived apparently) when I called to inquire about it I was told multiple lies regarding receiving a callback from their supervisor. I was told he would call me that same day and then I was told he would call me the next day and when the next day arrived he wasn’t there and no one else could cancel my membership. Three different employees apologized for the issue and the frustration it caused but only one of them truly seemed genuine. I no longer want anything to do with this company. I’m very disappointed because I thought the professional relationship between myself and this company would be long term. Pending a callback I do not want to do business with them any longer.

My mother and I came to get full body massages. We truly enjoyed our experience. Unfortunately without a membership it costs $95 for a 1 hour massage. I would love to come more often but I dont want to commit to a membership.

Best staff, very relaxing, very clean and very safe. I have never been made to feel uncomfortable during my massage. My therapist is just the best. She knows me and my needs and works closely with my Physical Therapist to keep my back and shoulder in good working order.Update: Ive been a member now for almost 3 years. Best decision I have ever made. I was able to avoid a very bad neck fusion surgery because of the care given to me from my physical therapist and my go to girl Melody her at Massage Envy. Melody and I have more of a family relationship than a therapist client relationship. She never fails to address all my concerns, but she also listens to me brag about my grandson and she tells me all about her two little girls. Thank you Melody for being more than a therapist, thank you for being a friend and a confidant.

I had a wonderful experience at Massage Envy. Vanessa was my therapist. I am not a regular massage-goer, but was using a gift card. But I let her know that I had been having some issues with my arm and shoulder. Before the massage I couldn’t lift my arm and shoulder above my head without pain. One day later I have almost full range of motion back and very little pain!! I will be booking a second appointment!!

I made an appointment and was not informed of the cancellation policy. I learned about the policy when I called to cancel. At that time I was informed that I “might be” charged 1/2 of the rate. However , I was initially told that my card would not be charged until after the services were rendered. No mention of a cancellation charge. Guess what??! My card WAS charged and full price at that!!I will take ownership for not asking enough questions but, I also feel that ALL information should be disclosed at the time an appointment is made. Any staff member answering the phones should be trained to do so.I should have taken the advice of others and not given them a second chance but I did , much to my dismay. I’m very disappointed and annoyed in their unprofessionalism and selective communication.

I’ve been coming here for 6 months and I’ve had a hard time finding a therapist who fit my needs. Finally by the 6th therapist, Brianna came along and she is wonderful! I will be back and book with her again and again. She’s awesome with medium to deeper pressure, without hurting, but really gets into the tight spots like neck and upper back and around spine. Cannot wait to go back. Thanks!

I would rank 0 stars but this program makes me give at least 1 star to be able to post.I had the worst massage ever!The table was cold and I was about to freeze. Then got rocked like you would rock a baby in a cradle and then karate chopped! Then spoke to the clerks up front just to be blown off. Told they would talk to her about her techniques. No consideration for the customer and now my back hurts worst than before I went there. Had to leave my number in hopes that the manager or owner will call me!!!!Such an awful massage and awful customer service!Never going back to that establishment again!!!!!!!

Ive been a member at this location for well over a year. My husband also has a membership. The staff is friendly. I always have the same esthetician, who I love. The facials Ive had at ME are the same quality treatment you would receive at a place like Urban Nirvana but for a much more reasonable price. I highly recommend the facials at Massage Envy. I have 2 issues that are minor with the first being they sometimes dont answer the phone and it goes to a recording. The second is they advertise a 1 hour facial but its technically only 45-50 minutes, with time for changing your clothes. Overall, I really enjoy my time at Massage Envy Spartanburg.

I am a member at this location and I just want to say that Ben is my go to and he is very good! I was nervous about having a man therapist but after my session I felt at ease due to his professionalism and respect.

I loved it, I enjoyed the atmosphere and the staff was polite. Emmy done a great job and I would recommend to anyone that suffers with Sciatica and Fibromyalgia. This was my 1st time and after having a full body massage and stretch, I tell you, I feel a difference and overall I feel better. Thank you Emmy see ya soon.

Do NOT sign a contract! The contract auto-renews at the end of twelve months, and they make it as difficult as possible to end it on time. The therapists are great, but a contract is NOT worth the hassle.I signed a contract when I was pregnant because of back pain. I developed preeclampsia and HELLP syndrome at 26 weeks and had to have a C-section. Facing a mountain of medical bills, I asked ME to release me from my contract. They refused but did freeze it for ten months. At the end of ten months they began charging me without notice. Thankfully I noticed since I check my credit statements each month. I started going again, and once it seemed around a year, asked a receptionist when my contract was going to expire. She told me this was my last massage and I didnt need to reschedule. But then I received a call six weeks later that I had a massage credit. I suspected something was up and called and asked if my contact was going to renew. I was finally told yes, so I asked what I needed to do to keep that from happening. Oh just come in any time. I dont need an appointment or anything? No, just come in whenever. I drove in and was told only the manager can do that and she wouldnt be back for a couple of days. I asked if I could have the forms emailed to me and the receptionist said yes. I waited several days to receive the forms. After several phone calls later I was finally told that they didnt email the forms because email addresses are easily misspelled. If thats not dragging your feet I dont know what is. The manager tried to charge me an extra month because I didnt give them 30 days notice, but I insisted I would have given them 30 days if the receptionists had given me accurate information. Before all this happened I was thinking about going back when we are more financially stable, but I will never give them my business again. A company should keep their customers coming back because of their great service, not because they make it impossible to end a contract.

This company is a rip off! Company collected over $500 on the monthly plan, which is fine, but once I called to cancel they informed me that I only had 1 month to use the 10 services left. I was unable to do 10 massages in a month, who can, and they cancelled the membership at 12:00am on the last day of the month and did not even allow me to try to get a service on that day. The Massage Therapists are great but I would stay far away as possible from their monthly scam.I guess that is why they currently have a lawsuit on them about this same situation.

I enjoy my massages when I can get them. However I am paying dir a memebership and can never get scheduled, either ther is no availability because of their shortage of therapist but I am not getting compensated for the inconvenience. I work and it seems as though their therapist are only available up to 5pm, although they stay open till 9. I understand that covid has played a part in this, but im still getting charged and nit receiving service....totally not good!

Bought my best friend a prenatal massage here and recommended this place to my sister for a couples massage which she followed up with and purchased one. I went to schedule my OWN appointment for reflexology and they refused because I didnt have a credit card. Sorry Im a college student who dont want credit cards because Im too young to handle them. Change the policy......IT SUCKS! No more business from me or my family! No wonder even previous employees have such bad things to say about this company

Great customer service from the staff up front. Scott (massage therapist) is extremely knowledgeable in the bodys muscular, skelatal system and overall well being not to mention breath taking working hands and consistency . Would absolutely refer anyone looking just to relax or even get out of chronic pain. Absolutely life changing! Thanks so much Scott and the rest of massage envy staff! Membership is definitely worth it!

The online booking was easy and I received prompt confirmation and communication from the staff. The service was excellent! My facial was amazing. Shameka did an outstanding job! I highly recommend the 90 minute facial by Shameka!

Scheduled a couples massage for Our Anniversary a week in advance only so show up 15 minutes for before an appointment and have then tell me that the system must have deleted it or double booked. We were there and no one else was. This was the only time off we had together for probably more then a month. They did nothing to fix this. I wish I could give 0 stars. Thanks for messing up my Anniversary. Dont use this place go somewhere nicer.

Massage was great. I received a gift card for Christmas for a massage... The gift card that i received was for a 1 hour massage. When i redeemed the card I was told that my balance was $30. When i asked why the balance i was told bc i had been there before. When i was receiving the explanationis was with attitude, i explained to the receptionist that i just asked a question abd wasnt arguing with i just sisnt understand why it was so much. I had not been to massage envy in over 8 years. And i must say with the front desk treatment.... i.will never be back.

Mel is the best massage therapist here but they have several other great ones too. Facials are great quality for the price but, they push products pretty heavy. Counter staff needs to answer their phone though... It always goes to voicemail. Really annoying when you want to schedule an appointment.

Terrible customer service and as others have noted do not sign a contract. After I got out of mine I needed a massage and since the therapist were good I tried to go back but they wanted a credit card to hold an appointment. I have never had to hold an appointment for a massage with a credit card. Just part of their racket. DO NOT GO

I walked into Massage envy with a lot of pain and pressure in my shoulder/neck. Within the hour, my therapist had it completely gone. Melody was absolutely amazing! 100% recommend her!

Let me start saying I love massage envy! Ive worked for them before and i loved it. HOWEVER, this is the WORST massage envy ever!!! If i didnt have to rate a star inorder to post this then it would be at 0 star. But i only did one star since i want my voice to be heard!!I understand the policy, im not complaining about that what i am complaining about is that i DO NOT feel like im a value customer of massage envy. Im just another dollar for them and as i read these other review i agree with it! I do not have any against the managers and front desk however they do need to brush up on their customer service skills. I ve worked for massage envy for a year and a half. Recently i did not have time to continue working at massage envy for a parttime job so instead i became a memeber.I pay my dues on time (even way early most of the time). Ive only complain once bc i after so many times of trying to book appointments as a member i was never able to get in so i was debating to keep my membership or not. ive been with them (at this location) for 5 months never miss an appointment. Until today, I had to go out of town bc of family matter. Who the heck is going remember first about a massage when family matter is going on. Anyways so they i missed my appointment along with my little sister appointment. I understand that the therapist have to get paid but im requested to only get charge for half of each session instead of full for both session (which was about $100) bc they had canceled on me before for previous appointment.I ask the manager (lindsey) so how come its okay that you guys can cancel a massage on me but im not allow to cancel 1 with you all? her respond there are times when a therapist gets sick and are unable to come to work. so i asked when a therapist get sick its okay to cancel but when it comes to my family matter its not okay for me to miss? there was no good response back from her. Secondly i ask her so since i was never able to get an appointment with you all and already debating to keep my membership if she can terminate my membership early bc i only have a month on it. she said she cant cancel it bc im still in my intentional term and i have one more payment due. I said so what if i just changed my charge bc they are unwilling to work with me and so i dont feel like as a value customer i should not work with her either. Then she threat me that if i do not pay they would sent me to collections. That PISSED ME OFF! DO NOT THREAT ME! i simply said well i guess ill take my chances with the collection company and will refute it with my bank!OVER ALL! dont fall for this LOCATION! if you want to enjoy the benefits of a wonderful massage which will make you relax (not stressful one) PLEASE SIGN UP WITH A DIFFERENT LOCATION who is willing to give you warning and treat you as a value customer and not just another dollar!!!!I LOVED massage envy but now with this experience I am not too thrilled with the company. For the past 4 years of being with massage envy i never had any issues until this one. At first i did not believe all the little bad saying about this location but believe me I AM A FULL BELIEVER!

Kind & Helpful staff, Excellent massage.Highly recommend this location.I was in a lot of pain from 2 days of very hard work and then driving 16 hours straight, Melody gave me one of the best massages Ive ever had (Ive had hundreds) and got me feeling normal again.. I plan on coming back next week.

I have paid for 3 massages and I called to scheduled my appointment and was told I couldn’t use the massages that are PAID.. I feel like I’m being robbed. Not professional and no one tried to make a effort..I was told I couldn’t use it because their waiting to take my money out on their own time instead of calling me and saying they tried to take the money out of my account.I believe that if I have already paid for 3 then I should get my three and if I have missed a payment let me pay it and continue coming..I’m so upset and never have seen such.

This experience was very healing soothing relaxing . I feel like a new woman . Thank you Dwayne.

I highly recommend this Massage Envy!! The group that works there are amazing. I felt like I knew them my whole life. It was so easy to relax and unwind here. Facial was amazing!! I had such a great experience! Will definitely be going back!!

They have terrible customer service and business practices. I had an appointment with an appointment card showing my appointment for a specific date and time and upon arrival was informed my appointment had been the previous day even though I had the card THEY had given me showing my appointment for the time I was there. I was expected to pay for being a no show even though I was told the wrong date and time. It was thier mistake and I had to pay for it with my paid for massage for being a member.

Front desk great service. Massage ok. Stretch a joke, there was no stretching given although paid for, I should get a refund. Facial...just rubbed creams. Not an actual facial we paid for.

I enjoyed my massage. Very relaxing and professional atmosphere.

Take heed before signing a contract for a membership with this location. It is indeed a contract - not just a membership agreement. Their front desk sales associates will tell you that you can cancel at any time (they told me repeatedly to my face that what I was signing was NOT a contract and can be cancelled with 30 days written notice at any point), but it is not the truth. You can only cancel after a full calendar year with them, if you move to a location where there is not a Massage Envy within 25 miles of your new home or receive a doctors note that says you cannot participate in their clinic services any longer.If you ask to be released from the contract, the manager will refuse. They will tell you they can only go by what you signed. Do not listen to what they say in person... read, read and read the paperwork.

Went in for a facial and came out with skin so sensitive I couldnt touch it and tiny cuts all over my face. I know its natural for skin to be a bit sensitive, but I have multiple little cuts because the woman rubbed my face so hard with an exfoliator.

Didnt give my mom her hour session!!! Poor customer service!! She said because she didnt get there at 6 oclock 15 before her appointment then thats why she didnt get hour session!! Also she had to wait because there was another aesthetician finishing up so the rooms werent ready I think this is very unprofessional and I would never recommend this place again !

Got my first massage today. It was fantastic. My therapist was Casey and she made it a wonderfully relaxing experience. I highly recommend her.

Everyone is very professional, courteous and friendly, great experiences

I called early in the day to set up an appointment and left a messag. By the time I got home at the end of the day I remembered I did not recieve a call back. I called back and was asked to hold and left on hold after 30 minutes I hung up still have not recieve a call back from my voice mail. Customer service at its worse.

Rachel and Connie are two of my favorites. If you need some R&R please give yourself some self ❤ care! Its work it. You pay for what you get and the value here is perfect.

My wife and I got a couples massage. So* relaxing and therapeutic. Pressure to join the monthly club the only turn off, but not terribly high pressure.

Sticklers on hidden policies and very inflexible. Too many fees. Not customer focused. massage is not for the full time. Don’t waste your money here. There are better places with more qualified workers.

Cancelled my membership without my knowledge and charged me $190 after the fact!!! Ruined my opinion of this company. Will never go back. Will never recommend their services!!! Thoroughly disappointing!!!

I visit this location every two weeks. Best around

I love this place. There are massages to suit your need. I have favorites on the staff,but I dont dislike any of the staff. Been going here for years.

Not really sure what the big deal about it was. Yeah, it was relaxing and all. It just was not for me at the price they charge. And mine was free.

Real nice staff and overall good message therapist. Prices are pretty high if you dont get the membership.

Tramaine was very thorough, listened to my needs and did an overall great job!

Excellent and friendly staff. I see Ciera and she gave me the best deep tissue massage Ive had in years. Highly recommended.

You need to try different therapists to find the perfect fit for you but awesome team.

It was a good massage, but under my expectations, the staff don’t pay attention about my requirements.

Tamara is an absolute jewel. I trust no one else. If firm pressure is your choice, shes the one to see.

They steal from you. You pay for services and if you dont use them in their allotted time frame (which is a ridiculous one) you lost it. So you pay for services you dont get. DO NOT DO THIS. THEY SCAM

The staff here greet you by name and are professional and will try to accommodate your needs. However there have been times when I have been disappointed in my service but it has always been taken care of.

Rachel did an awesome job. I am more relaxed and calm!! Thanks Massage Envy!!👍🏽👍🏽👍🏽👍🏽💯💯❤❤

Fabulous experience! Can not wait to go back!

Sticklers on hidden policies and very inflexible. Don’t waste your money here. There are better places with more qualified workers.

Customer service excellence great massage if you have Fribomalia

If ridiculous policies that justify outrageously priced massages are your thing, this is the company for you.

Really enjoyed my facial. Jasmine was wonderful!

Was just as good as my first visit. Angie was amazing as always.

Worst company ever. They trick you into signing a contract. No matter what they say, dont believe it! Just walk away, and find somewhere else to go.

Its good massage service. Most therapist very competent.

Go to Ms Connie is if you need a awesome massage therapist 😃

Always a relaxing experience.

Great customer service! Very helpful! Peaceful! Love this place!!!

Tremayne is the best masseuse Ive ever had.

No professionalism here.

Loved it so much joined as a member!

Loved my massage great service

Great place, staff is super friendly and helpful.

Its great awesome experience.

Very nice but too expensive for me

Great facial with Shameka!

Very overpriced with pressure sales and hidden costs

Not a good place to get a massage

Relaxing.

Awesome , Melody is the best

Nice but expensive

Great customer service

Got a great massage!

Not good at all

Juanita was Amazing!!!

Great!!!

Great staff.

Angie is the best.

Fantastic service.

Emmie was great

Great service

Nothing wow.

Great Relaxation Massage

Relaxing.

Great massage

Great

Emmie is GREAT!!!!

It depends on the masseuse