Springfield Vapors on Grand

Its crazy the difference an employee makes on the company. Todays trip was 100% better than last. The previous trip I spent 140$ with the other dude and it was like pullin teeth for help, not the first time either. Been coming to the shop for years and wont be coming in anymore if Preston or Miami arnt working

It is a very clean nice establishment the owners of the workers that are there theyre very nice and friendly and they are very helpful and very knowledgeable and the prices are I think better than most in town I would and I will recommend that to my friends and whoever might ask about a vape shop thanks to all the staff here that has helped me through every visit Ive been

I love the AEGIS MAX vape . it is water proof! The best vape. Great flavors! My favorite is watastraz! Watermelon, strawberry, & raspberry mix. I love it. Taste and smells lovely! It has helped me quit smoking cigarettes! This is the one I bought. Love it!

Honestly they double charged my card then I went back to get refused because it updated the cost 2 days later which is not ok! Then the guy tried to not give me back all the money owed to me kinda dislike leaving bad reviews but how many more has this happened to and people not notice. Not pleased at all

The customer service is amazing. The guys that work here can answer any question you have. Theyre helpful with picking out products and are super patient explaining to people who are new to vaping.

Today we had a flat out in front of this store. We had a hard time changing the tire so an employee came out to help and even let us use his tools. He probably just wanted us out from in front of their store, but the help was SO APPRECIATED, and he was very kind, he wouldnt even accept payment for the help. This is excellent customer service and he is a good Samaritan!

Love it, they are super helpful, very friendly, knowledgeable, VERY reasonably priced. Honest about the products you are looking at if its a good fit for the individual. Like the points system, but even with it they are always giving breaks and discounts. Clean friendly little shop!

Really nice atmosphere. A guy was chatting like it was a chill setting. Guy working was great. I told him what I wanted. He had a good solution. Price was reasonable. Ill deff be back.

The guys here were awesome to deal with. The first vape I bought for my husband leaked so I returned it for another and they didnt charge me the price difference, I only had to pay for the external batteries the new rig needed. The second one leaked too so they traded me once again and no problems this time. I would highly recommend Springfield Vapors on Grand. They will treat you right! I feel like I might not have gotten the same great service at another vape store.

Ripped me off. Told me hed make me a deal. Sold me a new MAXUS. Said hed THROW in vape fluid (I didnt need), and a coil. As I was buying a vape pen too. $86. Got home to discover he didnt put the pen in my bag. Couldnt provide me a receipt either ( how convenient). Went back, hed charged me for the fluid. I will be contacting the Owner on this.

USUALLY I love this place...great juices (at least for my taste) but I just drove all the way across town because Im loyal and like giving them my business...online AND their door says they open at 10 but its 1030 n no ones ones there... I have a big problem with this and they should too because thats terrible customer service

I have gone in here several times and the owner is always going on a tangent about how covid is fake and how his customers better not get the vaccine. he was very unprofessional, as he was yelling and cussing at his customer about the topic. one customer’s wife was a nurse, and the owner just keep cussing at the customer about covid. work is not the place to be having that discussion, much less if you’re going to cuss at customers as you do it.

Best vapor store in Springfield. And best house juice. Very good prices. Love the point system there

Only reason I come here is cause the prices are good and it’s down the street. The door says “MUST WEAR MASK” yet the workers NEVER EVER wear a mask so they just look like hypocrites. They close early and open late every single day so they come off quite unprofessional. I don’t recommend this place.

My fiancé went in to get a disposable vape cartridge, like he had done 2 days prior, and the guy told him it would be $35 + tax. He charged my card $45 + tax and when my fiancé told him to return it because that’s not what he was told the price was, the guy said he’s the owner and will run his business how he likes. After arguing, he followed my fiancé outside trying to fight and continued spitting on my car while we backed away after my fiancé said he lost our business. Super unprofessional and rude and I would give them 0 stars if I could.

This is the place to shop! Ive been to all the others, these guys rock! Great product & great prices = maximum value! Preston is awesome-they are happy to answer questions, share their experience, & make recommendations...and they dont make you feel stupid for asking!

It took 10 minutes for the person to greet me. He had terrible customer service skills, wasnt that knowledgeable, and then while picking my juice he started eating a crab rangoon while telling me the juice kind.

Great service. The owner was there working and super laid back, easy to talk to, and knowledgeable on the products I needed.

If there was a zero setting I would. The man who owns this place , Im guessing his name is Neal, is the one that for no reason at all drove through a protest the other day and started making everyone for no reason at. Then when it came for him to make a son story on a GoFundMe page told lie after lie.Do not give this man your business at all. Or he may mace you for no reason as well.

My daughter and I went. We were offered a sample of CBD liquid free to try of the type of CBD we were interested in. That was without even buying it! They were friendly and told you everything you wanted to know about their products.

I’ve been a customer for years and it seems like the last few months their business hours don’t mean anything, they close early almost every single day, if it’s within an hour of closing time you might as well not waste your time, they’re closed

Best vape shop in town. The owner is such a cool dude, always super helpful and really cares about his customers. Used to go to a different vape shop in town but this is now my number 1

My fiance suprised me with a new Vape for our 9 year anniversary. I have only been using it for about 4 days and this morning I went to hit it, and its dead! Try charging it (had a full charge when i went to bed) but nothing. So I walked about an hour to the store to see if they can fix it and NOBODY WAS THERE! Their Sunday hours are 10-7 and I stood out front their store until 11 and nobody ever showed up. TERRIBLE CUSTOMER SERVICE, I WILL NEVER REFERENCE PEOPLE TO GO THERE.

Great customer service and cool guys overall. Gave me a replacement without hesitation when I had a issue with my Orion they couldn’t fix.

More expensive than other places in town. Less selection than others. Guy at the counter was kind of douchey. He could have broached the topic of vape safety without getting all superior over high school algebraic physics (ohms law).The guy certainly had a point. But the manner in which he made it was less about helping the customer and more about his ego.

Purchased a 5pack of coils yesterday later that evening called because they was the wrong ones even though I had told the guy exactly the name of the vape my boyfriend had and even pointed out the exact one in the case and was still given the wrong coils I called later that evening about getting an exchange for the right ones. The same guy that sold them to me was very rude on the phone staring it was my fault I got the wrong ones even said he would pull the tapes for proof. I then stared I didnt made if he pulled the tapes or not I just wanted ir corrected I dont know how you still gove me the wrong one tho when I said its for a Zeuss and even point the same exact vape out in your class he tells me to meet him there at 1030 this morning and he would exchange it I get there 10 30 and been here for for 20 minuets and he never showed up still no one is there Im very frustrated very bad customer service this is my first time going to them and will most definitely be the last

My stick V8 leaked on me and the button would stick. It leaked out over and over and over again so I went to try and return it by this time it was only three days after buying it, I had my receipt and box he wouldnt let me return it. He argued with me I then tried to just exchange it he again argued with me for another five mins telling me NO. Even after I showed him it was defective, and he seen the button stick. He still said its not defective so no return or exchange. DO NOT BUY FROM THIS STORE!!!!!! THEY ARE COMPLETE DICK HEADS. THEY JUSY WANT UR MONEY ANF SONT EVEN CARE FOR CUSTOMER SERVICE. ONE STAR ONLY FOR THIS SHITTY PLACE!!!!!!!!!!! GO TO VAPOR WORLD, they let u do returns, and exchanges, and they have great customer service.

I went to get a new coil for a friend and showed them the vape and they said,”Wow real cute. I mean that in the nicest way possible.” They didn’t carry that coil and didn’t offer to order one. Then I asked if they had anything in a 30-40 range or maybe a bit higher and was snickered at. The backwards trucker hat staff member proceeded to show me some uninteresting pens in lackadaisical fashion. lThey seem to have a small selection and a nice pool table. Maybe you could sell the pool table and get better products and be more helpful. I’m ordering online instead

Not a vaper myself but I went in to buy CBD oil and the guy behind the counter Preston I think was his name, was perhaps the most knowledgeable person I have ever met about CBD products.. I even fact checked everything he said and he was right!! I mean we are talking about some high level brain chemistry and health knowledge. I will forever be a customer of this store as long as they have him working there. He also changed my life introducing me to Alan Watts. Go there for the products and stay there for knowledge.

Best all around customer service as well as very friendly and knowledgeable staff. If you vape and you’re looking for a home store I would call this place home above all else!

Pretty cool vape shop great selection when the rest dont have a item they most likely do

This is my go to vape store. Staff is friendly and knowledgeable. Great at helping out long time smokers wanting to quit and those who are vape enthusiasts. Locally owned and has a good rewards program as well.

I love that everyone is so welcoming and they actually give you wonderful options and advice on the different vapes and flavors. The environment is amazing! I love the shop and the staff.

This place is awesome. Their customer service is the best in town. Great prices on equipment as well as e liquid

Great workers super nice and helpful

Great service! Although the pandemic is going on, theyre still able to send out your order in the mail!I searched and searched for a company that does this!

Great prices, great service and great support for the vaping community! Will come back and shop here again. Phenomenal!

I just recently got back into vaping. I took my vape in to get a new coil and juice. The one leaked so I took it in to buy another coil. The owner told me that I had the wrong coil. I told him they sold it to me and told me the one I needed since I know nothing about vapes. He gave me the new coil for 2 dollars off since it was their screw up instead of giving me the right one for free. I decided I wanted to upgrade to a bigger vape. They sold me one that leaked as soon as I walked out the door. I took it back with in 30 minutes and that vape was defective also. I took it in today and told them I wanted my money back and the owner told me he is ready for me to buy a carton of cigarettes. He took the vape apart and said maybe this will make it work and in all his meathead roid rage glory slammed it to the ground and said nope. The vape was 40 dollars before tax, they gave me 40 even in cash and didnt give me the full amount that I paid. Worst customer service Ive ever received. I will be finding a new vape home.

Good shop. Very helpful. Lots of inventory And products

Great attitude, good prices, fantastic rewards program. Has a couch, TV, and pool table for patron use. Big flavor selection at multiple price points.

Terrible prices with very little selection.. the man pretty much lied to me just so I would spend my money.

My favorite vape store. Owner is super friendly and knowledgeable. Great selection

Super helpful guy. He even offered to have his dude make me my own unflavored 3m juice.

Ive been shopping with since they opened. Great people running it. I wont shop anywhere else for my juice and equipment.

Great people, they carry the products I need, and there products are priced well. Nothing more to say to be honest.

Always love going into this vape shop. Everyone is so friendly and helpful and they have always taken good care of me.

Only vape store that I can get coils that actually last. I’ve never been disappointed with their service or their products!!

Friendly and knowledgeable been going here for years! Best variety around for sure

They all have been very good to my wife and I they dont treat us like customers they treat us like friends thats my kind of place

Best vape shop ever. Guy is very nice and knows what hes talking about. I would recommend going there for sure

Went here for a friend. Place was very still and quiet. Kinda creepy almost

Service was rud. Called to file a complaint and got off the phone with the manager and the owner calls back and was rude. And I hung up and he just kept calling me back and calling me and my fiance names. I will never do business with them again.

These guys are great. Very helpful, reasonable prices, & some of the best house juices around.

I like the store because of the prices and the stuff that they carry I just think that the workers kind of ignore you you have to get their attention to get any help theyre just sitting there playing on their phones or on their computer tablets or whatever theyre doing not paying attention

The employees know their business when I first started I didnt know anything about the products and they have taught me so much and help me through the process I dont go anywhere else when I get such great service and knowledge

Always got the juice, coils, and vape parts I need. Prices are good. Excellent knowledgeable staff

Awesome local shop! Very friendly and knowledgeable staff. Definitely recommend

Will you send me a site to go to cuz I would like alittle bit smaller please and coils for the small one and this one, but its a better one thank you sir

Amazing place to shop and get started on vapeing very helpful and tons of flavors and more get added to there shelves all the time

Very helpful people and they suggest products based on what THEY like! Great place!

Awesome customer service the guys here are chill and laid back. Highly recommend this joint.

Needed some eliquid, friendly and knowledgeable person in the store. Great experience!

Very friendly and helpful if its not in stock they will get it asap

Most amazing vape store Ive ever been to couldnt ask for more friendly helpful environment and best prices in town

Very knowledgeable staff! The guys there are Awesome and I recommend this to everyone I know!! The BEST vape store in town!!

Awesome help I definitely recommend this place

These guys are awesome! Very knowledgeable, good service. Support local businesses.

Staff always helpful and knowledgeable as well as friendly. I would definitely recommend and they are pet friendly

Got some awesome deals, love this place so friendly.

Awesome place. The staff is awesome and the selection is nice. Best vape shop in Springfield.

Best vape shop in town. If only they regularly carried my favorite juice, Id give that top star.

Best prices in town on juice and super cool service

Love this place! Once they get to know you... your treated like family!

The owner sells to minors. i have high school coworkers who he has told to come to his vape store because he doesn’t ID.

AS ALWAYS, POLITE & KNOWLEDGEABLE staff not to mention the AWESOME prices and selections of merchandise!!!I WOULDNT think of going anywhere else but SPRINGFIELD VAPORS!!!!!!!! 😋💨😊

They are amazing @ Springfield Vapors. They actually care about their customers and always have what you need or want.

Great service amazing deals and loads of options for any of your vapeing desires

Loved the founding fathers signature line

There is a friendly & knowledgeable staff. A good variety of nicotine juice & e-cigarettes. Casual atmosphere.

Love this place! Preston is the man with all the vape knowledge.

Really great place to go to hang out and buy Vape juice I know the owner personally

Not much different from the other location, great selection and pretty good prices.

Very nice and extremely knowledgable, go here for a change, thank me later!

Good people fixed me up quickly

Super helpful guys and good prices!

Theyre really nice and will help u anyway they can

Good to see a thriving small biz give back to the community with there blanket drive over the holidays...thanks guys

Prices could be cheaper and long term customers should get better deals/price-breaks!!!!

Friendly, helpful, knowledgeable staff. Will visit again.

Very helpful A+Only Vape shop I’ll go 2!!

Good juice, kind of pricey. Staff polite and knowledgeable.

Very helpful guys. Good prices

Knowledgeable friendly staff-@both locations - best vape shops in town!!

I wont shop at another vape shop unless Im forced. Preston and Ian are awesome

Awesome professional workers, had everything I needed.

Awesome place to get vape products. Knowledgeable staff.

Excellent, polite and interesting people.....free pool table.

Sign says they open on Sunday at 10am its 10:20 and still closed

Great people and they know there stuff

Love this place. Staff is awesome

Waaaay over priced. Do yourself a favor, shop for Vapes online.

Very wide variety of vapor juice. They are very helpful in many ways with the camping lifestyle.

Preston and Ean always takr good care of us.

Knowledgeable staff; got a good tip on a new mod

Love Springfield vapors on grand, Preston is a great dude.

Very rude to first time smokers just trying to learn

The guy is kind of one very helpful, semi rude

Its a vape shop that didnt carry what i needed for my setup.

Love this place very friendly atmosphere!!

Great staff. Expedient service.

Nice people. Very helpful!

Small shop but not bad.

Online menu aint a bad idea

Great service! Very friendly!

Nice place and prices

Really rude to beginner smokers not helpful at all

Terrible prices, rude staff

Nice place, little on the expensive side.

Very helpful and pleasant!

Best vape store in town!!!

Very informative business

Nice ppl

Service was rude and selection was small

Great customer service

Layed back and easy going.

BEST IN TOWN CHECK THEM OUT !!!!!,

Great options to choose from.

You gotta check the pros out

Best vape place in town

Very knowledgeable stafff

Absolutely love this place

Good place to go

Here for all your vaping needs

Amazing service

Great guys

Good

Ok

Love you