The water lagoon was pretty nice and fun. Having an adult only section with 3 different hot tubs to sit in. Although I wish theyd clean the ceiling to the outside hot tub once in the summer to kill the spider infestation.Customer service needs improvement, didnt seem like anyone working there enjoyed their job.Its worth at least giving it a try, I know Ill be back eventually because it was fun, I just hope they can make some improvements, such as keeping the water lagoon bar open past 10 on weekends... and friendly workers.
We attended the Island Block Party last night and it was amazing! The band and the food trucks were great! There was so much space for the kids to run around and play, and they loved the bounce houses and mini golf. With as many people that were there it didnt feel crowded. We had a lot of space around us during the fireworks. The fireworks were wonderful. You felt like you could reach out and touch them. The music during the fireworks was perfect. There were a lot of workers who were so helpful and seemed to be having as much fun as the attendees. The only bad thing was getting out at the end, but the casino did its best with only having one road in and out. They had a lot of workers trying to get people out as quickly as possible. We will definitely be back next year!
Without a doubt, it is one of my favourite hotels. Upon arrival, we were warmly welcomed by Kathy E, the staff member. We arrived roughly 6 hours ahead of schedule. The staff kindly accommodated us. The staff was amiable. The hotel room was clean and spacious. The restaurant was flexible, and the food was terrific. Treasure Island Amphitheatre was one of the best concert venues I have attended. I will be back. ⭐
I will begin by saying at least the room was quiet. Room was semi-cleaned, the bed sheets were very rough, the furniture looked beaten up, no refrig or microwave, every window that we saw was filthy to the point you could not see outside...esp in our room...it was disgusting! The price they charged for a room for a concert as ridiculous!! We paid over $300 for a Motel 6 type room. The sit down restaurant did have quick service and good food. The grill did not have good food and super slow.
We had a great time in our anniversary here.We had a king run with a hot tub. It was lovely.We had 2 meals at Currents-1st one for dinner. It was great the breakfast the next morning the steak was rare even when it was returned. So, that was a bummer.We were able to procure a wonderful sandwich from another part of the casino where they have for and drinks available 24hrs.The gift shop was great.The lagoon opened at 4- the bartender was very late and didnt arrive until close to 6.
I had an amazing time at Treasure Island recently when I saw Creed in concert. The atmosphere was electric, the staff is friendly, and the variety of entertainment options is fantastic! The outdoor venue is especially great for concerts and events-such a fun experience under the stars.However, one thing that NEEDS improvement is the exit strategy for the outdoor venue. It gets very crowded, and its a bit CHAOTIC when trying to exit after an event. Im concerned that without a better system in place, someone could get very hurt. Despite this, its still a great place to visit and I hope they address this issue.
During our stay we noticed our floor and wall In our room was very wet. We called the front desk about it. They did not take us seriously and were very rude to us telling us that “It is just condensation “. “ it happens all the time”. They offered to bring up fans to dry it! It was midnight and we did not want loud fans in our room. They offered us another room but we had an adjoining room with family so moving wasn’t a good option for us. We asked that they comp our room. They wouldn’t. Here is the kicker. They never took us seriously about the amount of water in our room. There was obviously something very wrong because the next morning we see the ceiling in the lobby collapsed and halls were flooded! MAYBE IF THEY HAD TAKEN US SERIOUSLY THEY COULD HAVE AVOIDED A LOT OF DAMAGE! Even so, they wouldn’t comp our wet room!!
The rooms in the Wolf Tower are appointed very nicely and we really enjoyed our stay. Staff is hit or miss at this location. Some very nice and others down right rude. Getting in/out of the parking lot took over an hour. That part was completely insane..
I recommend avoiding ever coming to this venue for a concert. The concert itself was great but that being said there is very little strategy by Treasure Island for the parking that directly led to a several hour gridlock traffic leaving the venue. I personally will never be back and honestly I don’t recommend anyone else come here for an event.
This is our first time in Minnesota. We had a lot of fun but spent way to much money. All the employees where very nice. Just couldnt ever get a drink. They gave us one free drink but we are from Mississippi in the coast and drinks dont cost unless you walk up to the bar.
Paying for 2 nights and one of the nights is over $300.00! Their room charge does NOT include making beds or clean towels. I asked 2 housekeeping people to clean our room, make beds and clean towels, both people said ok! If you want clean towels you have to call front desk. If you want to go to restaurant and want vthe bill charged to room, you have to notify front desk prior. No one to park your car, no one to take your luggage to room. I have stayed at a $88.00 per night room that is 500 times better then this! By far, the worst service and personal from a motel that I have ever stayed at! Had to go thru casino to get to a restaurant, it was 5 -10 degrees warmer then everywhere else and humidity was very high asking with such a musty smell! Absolutely awful place!!!!
Card tables suck, $15 min is to much for people just having fun. Dealers try to rush you which takes the fun away. Drinks are way too expensive. Pit bosses are rude.
Dont stay in room 410 in the Buffalo tower. I had to totally clean the room before we could even be in there. Everything was dusty. The ceiling had dust all over it that looked like it had been there for 10 years. I didnt clean that because I didnt want it falling all over me. The buffet was the worst buffet I have ever been to. Only the pizza was edible and just barely. They had egg rolls that looked 2 or 3 days old when we got there and nobody touched them the whole time we were there. Horrendous. Definitely not a high end establishment. We were told by 2 different people to check out the buffet. Apparently it has went downhill in the past few years. I do not recommend.
Went to a concert, lots and lots of people. I liked the shuttle bus picking us up before show. More lights were needed to find our car and not get hit by other guests.Let down by concert performer. Fluffys show was NC-17 or R with all of the sexual commens, which I guess are now comedy. It was gross and disgusting and very sexual 😒.And apparently, he did not know there would be an interpret signing. That was a very strange concert stop.
Did not stay at hotel have no idea about rooms. I went to see comedy show. Felt very crowded just trying to get thru casino and my personal experience with slots was just a money drain not sure I have any trust in minnesotas casino rules and regulations. did not eat at location reviews were not good and prices seemed high. We all went thru a downturn Im sure it affected business here. Im glad we have it and hope to see it improve.
Saw the Fluffy show in the Event Center. He was good, but the experience was not. The seats HURT to sit in, youre crammed in super tight, the room was very warm (sweating), the transition audio was obnoxiously loud (bring ear plugs), and a man was on his phone via Bluetooth talking the whole show. Security did not find him and did nothing, despite him being loud and on the aisle. $85 per person for an experience like that??? I had been considering Brooks & Dunn next weekend, but Im never going to events at TI again. Mystic Lake has been a much better experience for concerts.Ps: do not take the rickshaws in the parking lots. Theyre not affiliated with the casino, endanger guests, and charge a bunch. Shout out to the young man who picked me up before the show in the casino golf cart. He was very nice and I felt bad I didnt carry cash to give him a tip. The rides are free though.
We were in the wolf tower and our room was nice. There was no view from the room we could see a cache of porta potties and an outdoor concert venue. I didnt feel the cost equaled the value but not by much.The pool is NOT included in the price of the room. You can go for free though. You have to go to the casino and get a card, its an easy but involved process that took 30 minutes. Which cut into our pool time.The location was a bit far from the city which would have been great if the rooms had a view of the lovely greenery around the hotel.
Was very surprised by this place. Im an avid Vegas visitor and this place is great. The wolf rooms are absolutely gorgeous and the casino and bars are great. I will definitely be back.
Due to poor traffic control, it took over an hour and a half to get into the parking lot for the concert. Because of this, instead of being 45 minutes early to the event, we were an hour late (walk time to venue) and had missed the first band. Then, when leaving, it was yet another nightmare.You shouldnt need to head out for an event 2 hours early to get there almost on time. Either dont hold large concerts or drastically improve the traffic control. Or give refunds to the patrons that attended for inconvenience.
We had a great time for a night stay here. Rooms were nice, buffet was a great bargain, and the pool area was awesome. Best part of our stay was one of the shuttle drivers, Todd. He was such a nice, funny guy and was always there when we needed him.
Worst casino ever. They have become extra greedy over the past 6 months. Nothing but lying and cheating and stealing our hard earned money.This place takes your money offering very little in return. Not even a little fun while you lose! Every machine every time is nothing more than dead spins and empty bonuses on repeat!Not too long ago, Treasure Island was actually an okay place to gamble, we actually prefered it over other casinos in Minnesota and Wisconsin, but not anymore.We keep coming back hoping this time will be different and better, but unfortunately every visit ends up being worse than the one before!They have replaced fun and fair gaming with stealing and cheating fueled by their overwhelming level of pure greed.Because of this they are quickly losing their once loyal customer base.From 12.15.2023 thru current we (husband and I) have lost approximately $22,000 (see some of the detailed examples below)They are intentionally stealing from me and the hundreds of others that walk through their doors on a daily basis.Seriously people we all need to STOP GAMBLING AT TREASURE ISLAND!If we don’t come, they have no one to steal from and if they can’t steal from us, they will be the ones losing.Maybe when they are the ones losing they will finally realize that greed is bad for businessBest of luck to you all
Our room was really quite dated but it was clean so that mattered. The hotel has lots to offer especially for family friendly as they have a large bowling alley, and arcade, and a swimming pool with two slides, a floating river, and a shallow pool for the kiddies. As well for the adults, there is a walk up pool bar which is pretty awesome. Sorry, no photos.
Second time at Treasure Island was most excellent. First time I was 18 years old, now 42. Glad I decided to come back for a night of fun away from the real world.
This place is disgusting. We got food poisoning from the restaurant. There are significant sanitation issues all over the building, but especially in all of the food serving stations. The staff at the Steakhouse were very rude to us and told us to go away when we expressed interest in eating there...maybe their food is better? Who knows. I guess they dont let in people wearing shorts, even on an 80 degree day.
Booked a trip for my dads birthday and called ahead of time to get a small refrigerator for the room for his medication. When we got there there was nothing and I went to the desk 3 other separate times saying that there is still nothing. Our room when we got there had spiders and flys in it and smelled really bad. We left and was not even there for 5 hours to go somewhere else. I was even charged for that night which I should of not have. The restaurants and staff were not even nice at all and were not accommodating for my father. I am just not happy with how were were treated and plan on never going back.
First time experience. Booked a hotel room with my fiancé, arrived at 4:00pm to check-in as listed time on the website. The room was not ready yet, they said come back in an hour. Room was available at 5:30pm.I asked if we could get a late check-out to accommodate for the inconvenience and was told no. I asked if there was any type of comp for the missing hour and thirty minutes, such as a free drink or slot play, and was also told, “no, there is nothing we can do for you.”The service rep said the check-in time can be anywhere between 4:00pm - 8:00pm and they don’t guarantee a room ready time. We waited in the parking lot for over an hour with our stuff on a hot summer day. If rooms have a possibility of not being ready until 8:00pm, this should be directly stated on the website or during booking.Not a very great start to our first experience at Treasure Island.Any acknowledgment of the mismanaged expectations would have been appreciated.
Recently stayed here with my boyfriend & our son. We had a room on the 5th floor of the Eagle tower. The beds & bathroom appeared clean, but the room was in rough shape - wallpaper noticeably peeling all over, chips & scratches in the furniture, the shower badly stained & finish peeling. The furniture looked like it needed to be wiped down badly & the TV was small, dated & couldnt be watched without very loud static noises overpowering the actual audio. The shower head was TINY with poor water pressure and never got above lukewarm. The room temperature was also very, very hot despite adjusting the thermostat. We also found it odd that there was NOTHING in any area of the room that you usually find in a hotel - no pen, notepad, hotel directory or guide. There wasnt a do not disturb sign available for the door so I worried housekeeping might barge in on us, but they never even knocked or checked in to see if we needed more linens or towels.We had a multiple night stay booked so this must be why, but Ive never stayed at a hotel where housekeeping doesnt at least try to check in. Overall, it was a very poor experience.We didnt utilize the pool area so I cannot comment on that, but we did visit the buffet & were greatly disappointed in that as well. The lack of food options here is another frustration - there are 3-4 restaurants within the casino but the hours are limited, they are often crowded & you have to walk through the game play area to get to any. This is very frustrating especially given how horrendous the parking situation at the casino is (particularly near the hotel) because you cant easily leave to get food elsewhere.
We were in the Buffalo tower and our room was well used. I did not feel the cost of the room, equalled the value. I heard from other guests, that their room was better. Current Restaurant was awsome and for us the best value.. it seemed that we had to wait on lines for everything. Not too many guest, just not enough staff like most places. But the staff we did interact with was friendly, helpful and awesome.
Ok, this place is not kid friendly, except on the weekends! We stayed Sunday and Monday night. Everything, not including the casino, is closed on Mon, Tues and Wed.. The rooms were small with a Motel 6 vibe. On a positive note, most of the casino is smoke free.
Extremely negative, nasty, and rude attitude from all employees we interacted with. The front desk lady, coffee barista, bartender, and the helpers walking around. They all act like they are owed something, and acted like they are above everyone else. Definitely would not recommend this casino, and will not be coming back. It doesn’t matter that we won’t come back, it’s to make sure everyone is aware of our experience. Very disappointing.
Location is not the greatest. But everything else is great. Having the right to be able to gamble your own money without someone saying no is always exciting :). Well besides my wife telling me otherwise but thats another review 😇.
Huge facility. Nice atmosphere. Event Center was nice. Theres not a bad seat in the house! The only gripe would be the parking. Getting out after a large event is lengthy. Theres only 1 way out of the venue.
Used to be my favorite casino until they put in the smoking area 😷🤢 the only roulette games are in there, and they removed the fun giant wheel game. So now there are no fun games outside the smoking area. I have requested multiple times they get another virtual roulette or bring back giant wheel but they wont even respond to any of my emails. They do not care about non smoking players I guess they get enough money out of the smokers..
Visited here last weekend. I was happy to see the variety of slots, including some older ones which make your money last longer. They recently changed their recording policy, so was happy to record my slot play.
Im very glad I do government and lobbying work, because Im going to make a big problem for this casino. Stayed here for a wedding up the road and they not only charged us $600 for only two nights, but the machines here are absolutely horrible. So we paid $600 for two nights and they took much, much more from us and basically the entire wedding party who are as well sick to their stomachs about how much they lost. While walking around I asked people how they were doing, they all said basically the same thing, I have it all documented, how theyve lost incredibly and luckily I have it all on camera. Ill be doing a lot more videos about this place and Ill be posting them all online very soon. This place is horrible and I dont think anyone should ever come here. Believe me, much more to come, just have some editing to do and more videos that I promise will expose this page for what it is. This is terrible and it needs to stop, I wont stop.
This is good read, stay tuned.The room I stayed in, 503, had not been cleaned prior to my arrival. Trash was taken out and that was it. You can see hair and dust and TV remote was greasy.Along with the toliet not being cleaned, I took some toliet paper and there was urine on the seat.They were unable to change my room as they were sold out for rooms and told me it was not enough justification to discount my room or refund me.You would also think for the amount of money you spend on rooms and the casino they would be able to at least provide free breakfast.For being the 2nd largest hotel in MN the pool area is more than disappointing. 3 hot tubs with a kiddie pool and a lazy river no actual pool to go swimming in.First and definitely last time booking a room here
We stayed here for a wedding taking place near by. Check in was easy and we were able to check in early which was a plus! The room was insanely hard to get into? Apparently some of the handles stick and we had to practically body slam into the door for it to open. Shower floor was filthy and stained black. Pillows were terrible on the bed and overall the room just gave me the heebie jeebies because it just didn’t feel clean.
I was at treasure island for vacation this past weekend. The pool staff & lifeguards are rude & make fun of the kids & adults in the pool. One lifeguard also watched my 9 year old brother struggle to get out of the pool. Me & my significant other were bitten by what i believe to be bed bugs & when i tried to talk to them about it, they gave me the run around every time. My significant other also got food poisoning from the buffet downstairs.
We stayed at Treasure Island for the weekend. The rooms are very outdated for the price you pay. The service of the front desk staff is amazing. Most of the shuttle drivers are kind (except for one who yelled at us for asking if they could take us to the campground). We ate at Currents and the food was fantastic, just wished the smoking section wasnt so close to the food.
Enjoyed the time spent. Variety of machines with payouts to keep you entertained. Definitely worth the drive back out. Cant say about hotel, we stayed some where else.
4 of us came down to celebrate someones 23 birthday got 2 rooms, the alarm clock didnt work and the beds were sunk in on one side.I went to play the slots in the smoking section, I ended up running out of money so I hit the call attendant button. The attendant came over which I explored I just need a cash machine which was literally 6 slots away and he replied I am the only one working therefore I will Not be holding anyones machine. I thought that was rude and a good way of losing out on money. From there we got 4 pool passes and I ended up going down the water slide, I hit my elbow gouging out a piece of my flesh and was bleeding.I was not the only person that happened to, the same night there was a gentle that did the same 6.I was not pleased with my 2 day stay
Stayed here for the first time 2 adults 3 kids eagle tower.Room- fine a little dated but clean. Shower was terrible! No pressure and barely hot. Happy they allowed 5 in a room though as that Can be challenging in other places. Good price too. Beds were fine. No room service. Fridge included and ice machine worked.Bowling- awesome fun and nice staff. Ordered pizza here and it was delicious! We had a lot of fun here. Remember to make a reservation!Currents- horrible. Food tasted like smoke and was meh. Waitress seemed very unhappy. I had orange juice that tasted like sour water. Had to return it.Pool- adults area was awesome. Swim up bar, hot tub and outdoor hot tub! All very nice. They ID everyone and only allow one drink per ID which I thought seemed weird. Even stadiums allow 2. Friday was fine but Saturday packed! There was a sign that it was at capacity. They shouldn’t allow day passes if that is the case as hotel guests should be able to Use it. I wish they were open earlier on Saturday at least…4pm is so late. Kids pools were freezing. My kids could only stand it for an hour or so before their lips were blue. No hot tub in kids area either.Overall ok.
First Of all my mother in law & her husband are deaf there was a problem with using pool area they had to pay $48 to use this with grand kids. Also was my husband & I wanted to to sit in there to watch them swim well that was $ 8 each just to sit and watch!! What a rip off place!! My I also say this was with having 2 rooms in the hotel! Why we had to pay for pool ??? We will never go back!! Thank you for letting me vent on a review. ( In Laws Traveled From Duluth To Join In A Weekend of Fun That Turned Out To Be A Nightmare)
I have not been to Treasure island casino for a decade because it was so bad then… . I decided to come again after all of these years only to find that this place is increasingly horrific!!! Not one person in there was having fun nor winning on a Sunday afternoon!! There was not one machine paying out a bonus or anything at all! Go to little six, which is right outside of mystic lake (only 45 minutes away)! Everyone is having fun and winning something! I promise you, you’ll thank me for this post later! Little six is the place to go and I promise you! I have taxable wins every single year!!! Treasure island is a joke and I won’t be going back anytime in the next decade (or ever again)! Good luck and have fun at little six in prior lake Minnesota!
TI is always a good time, even if the casino isnt paying out as much as everyone would like. Plenty of food options and games of every type. Good venue for shows and events, indoors and outside. If youre bringing the kids, plenty of options for them as well with bowling alley, kids play area, indoor pool, water slides and lazy river.
We traveled from the Twin Cities to go shopping at the gift shop to find a particular jacket. The older blonde woman who assisted me was very rude and condescending. She ultimately decided she could not help and got her manager who was very kind and able to assist me with my simple request.
The casino was okay but very dark even for a casino and the food options were bad, we stopped at the cafe that you can sit in and the food was not edible and the drinks were not drinkable. The water was so bad you couldnt drink the iced tea or the soda. Theres a lot of places in this country where You can gamble and eat reasonably good food and actually have a drink.Go someplace else!
READ THE BAD REVIEWS - THEY ARE ALL TRUE! Ignore the “fake” 5 star reviews that say this place is awesome and fun and their machines pay great - It’s lies, all lies. Treasure Island is a fraudulently functioning casino, fueled by their greed and fully funded by the people who gamble here!Also check the reviews on Yelp!I recently left multiple messages about filing a formal complaint - no return call! Still waiting- been over a month now.And what is with the terrible smell lately, ever since they turned the on the AC and gets worse when it rains. The bathrooms always had smell issues and yes the smoking area stinks, but this smell is a mixture of mold, mildew and urine and it’s presence is strong throughout the whole casino, I can’t imagine having to work in those conditions, can’t be healthy/sanitary. They could at least make it smell decent while they take our money.This place is destination donation. It honestly makes me sick to my stomach thinking about the amount of money they steal from all the people who walk through those doors on a daily basis.Oh and the so called on-site gaming commission… also fake! Call the phone number on thier website for the Gaming Commission department, the person who answers (if they answer) won’t even know what you’re talking about when you ask to speak to the gaming commission department.They lie, cheat, and steal. They DO NOT regulate their machines as they claim to. They DO NOT practice fair gaming procedures and they most certainly DO NOT pay out what they should be based on the contract with the state!Not too long ago, Treasure Island was pretty great. It was fun, it was fair and it kept us coming back, we even won a little from time to time.Now, the overall vibe in this place is sad and depressing, The people gambling are frustrated and angry as they quickly realize. this so-called destination fun, isn’t fun at all!I have a jet setter card level so it’s no secret that I have spent a lot of time and money at this place. From December 2023 thru June 2024 we (husband and I) have lost approximately $26,000, this money was basically stolen due to unfair/unlawful gaming practices.I deserve better, we all deserve better, regardless of card level!When things started going bad and we experienced loss after loss after loss, I began documenting all of our slot play experiences at treasure island casino.I am in the process of creating a YouTube channel to publicly share those experiences and expose the ugly truth about this corrupt place they call destination fun!Treasure Island… do better!FYI: seems they are “punishing” me for posting this, I can’t seem to win no matter what I do! Just trying to be honest… if they deserved a good review I would give them one, but they don’t. Definitely something shady going on!
Had a great stay in a room in the newest of their towers. Neat and clean. Busy weekend there and didnt really experience any issues. Only thing that could have been better was the bar service. Little short on staff for the number of people in for the evening.
Room was way over priced.No charging outletsRidiculously small TVNo safe in a casino hotel room?Shower was dirty, black on the bottom.Few vending areasView from our room was greatCasino was okayDidnt get to check out the rest but would return to casino but would never stay in the over priced and outdated, gross rooms.
The place is beautiful but the machines are so tight, there is very little play back.The buffet is 40 - 50ish per person and with the machines gobbling up whats in your pocket, its a lot. There is always the chance for a win but no one near me did. Good luck though.
The supervisor at the front desk was awesome. We arrived to town quite a few hours early. 8 hours to be honest and she was kind enough to let us check in at 10am instead of 4pm. The rooms unfortunately smelled like smoke but what do you expect at a mixed smoking / non smoking establishment. The TV has cable but we brought our roku so no comment there. The rooms were clean but it was uncomfortably hot, so we didnt sleep well at all. The hotel controls the heat during the winter so, all we could do is turn off the heat to our room, the windows dont open at all. They do have tiny little vents however you have to pull the shades open for that to do anything so that was awful. We considered going to the nearest Walmart and purchasing a fan. Its was gross. The pillows were unbearably small, the bed was comfortable though otherwise. The buffet was so-so. 3 different check points just to get to a table. Then the drink lady was super rude to our drink lady about whos table was whos so that was awkward. The tacos and salad were worth eating. My husband enjoyed the roast and prime rib.All in all the resort and casino isnt a horrible place to go. They do offer a ton of options for eating like a 24 hour restaurant called the current which was decently priced. The buffet which is open 5 to 10. A day care center for children. The lagoon was packed but its definitely big. It has a swim up bar. A lazy river. Two water slides. ONLY RIDE THE LEFT ONE. THE RIGHT SIDE GIVES YOU WHIP LASH. Two pools, one has kiddie slides too. Three hot tubs. Super fun. A convenience store thats way over priced, but has stuff. A bowling alley and arcade and a spa! The resort also has bus service that will pick you up at the car parking lot and brings you to whatever door of your choosing as well as brings you back to your car.
This casino is a pretty tiny casino compared to others in Minnesota. They do hold great concerts and events, but the parking and leaving afterwards is a nightmare to get out.
Recently returned from. There. The room in wolf tower was beautiful. The fact that there is no cleaning service for multiple night stY is horrible policy. The casino was okay. Loved the fact there is no smoking. However the machines were so tight. Not sure I will return
We had a great time. Just a quick one night visit to the Casino. Really loved the non-smoking gaming areas. All the employees were very nice and helpful.
Im not a typical patron - we stayed one night, came to see a show in the Parlay Lounge, no gambling. Not sure if there was a big event there that day, but there were tons of people and lines. Had a room in the Wolf Tower. There were no available luggage carts at check in time. The room was clean and we had plenty of space but it was overpriced at nearly 400.00 and no room service or literature in the room for food/things to do. The mattress was a bit crunchy. Went to see a rock show, there is a nice stage setup at Parlay Lounge was great and the sound engineer did a fantastic job w/lights & sound. There is no table service and the bar staff were extremely overworked and lines were long.
Recently stayed here overnight with some friends. The hotel rooms are fine but a little dated. I do know theyve been updating and some of the sections of the hotel have newer rooms that are very nice. They have a massive parking lot but a shuttle found us and drove us and our stuff to the front door which was very nice.I enjoy playing roulette but this was located in the smoking section which is fine but after awhile it was a little much.Overall I had a great time and will return.
The casino.Is okay a little dark but I do feel the bingo is very reasonably priced.Theyre not as high as some of the other casinos.Never won there not sure if the boards are rigged. The atmosphere seemed okay.Depending on where you were at in the casino I felt like the polker room came off a little red kneckish to me. The manager in the poker room asked me to move my stuff off the poker table onto a regular table. I understood that and I had no issue with that. But it was the way he came off very sarcastic. I was sitting at a empty table waiting on my husband. Then my husband was asking if the waitress could get me a drink as well and some woman that was playing with him made a big deal of the fact that oh you cant have her ordering from the waitress when really, he could order it for himself and just gave it to me. The dealer had to correct her in a indirect way and told my husband to order the drink for yourself and just give it to me. And I thought it was none of her business and she was very rude because she never turned around and even spoke to me, but having a conversation about me. I can read people very well, a few redneck locals that come there. I rather any day go to Mystic Lakes.I believe theyre a little bit more use to seeing black folks. Never peeped anyone acing racist. But these redneck locals need to understand you are on Native American territory and you are spending money on their territory not yours and its treating other people wrong when they come in to visit. Im not only African American, I am half native american and white. But racist people can only see you on your surface. But regardless to whatever race you are, youre not supposed to be rude towards people period 💯. The casino is a big turn off to me. But one positive thing, I can say about the casino.Not everybody acted like that.There was a lot of nice employees and people, and the food was wonderful and the walk up restaurant. Theres always gonna be a few bad apples thats spoil how you feel about a place.
Drove all the way there and back 2 hr. No chance to win 1000 dollars that I was aware of. I got a 5 dollar credit for food and a 20 gift coupon to use at bingo that started four hours from when I got there wasn’t able to stay for it. Worst place to spend your birthday. Don’t waste yours like I did mine.
Great bowling alley and fun arcade area! Great kid-friendly activities right next to the hotel. Weve also enjoyed BINGO nights and game machines as well.
Great staff great roomGreat place for entertainment showsDidnt really play the casino floor, went to see comedy show
Need to do better at parking for events. Attended the Brooks and Dunn concert and waited over an hour to get out of the field parking lot.
Went to TI to see Larry The Cable Guy. The show was great but the seats were uncomfortable. Mystic lake has a much nicer showroom. The casino was very busy and the machines were tight as always
Went to the pool area to celebrate a friends birthday with a group of friends and when we got in there we saw the swim up bar and wanted to get some drinks. We sat there for over 30 minutes being actively ignored. There was roughly 6-8 other people at the bar. Some got 2-3 drinks in before we where served. When we where served our drinks the lady never gave them to us just opened them up and left them at the complete opposite end of the bar. My friend eventually wandered over and grabbed them but trying to grab so many one fell into the pool and had to purchase another one. Would be nice to just have the bartender serve each individual thier drink like literally every other establishment Ive ever been to does. After drinking our drinks we went to go get another round and the same thing happened. We all spent over an hour of our time trying to get a couple mai tais and a coors lite. What a waste of time. So dumb you just cant bring in your own drinks. Ive never felt more personally attacked for trying to do something as simple as by a beer. If I could give a negative star I would. It was absolutely ridiculous. I can see my business and my friends business is not wanted or needed and i have absolutely no desire to return.
Did not stay but everything else was flawless. Event staff were friendly and helpful. Security was efficient at their positions. Everything went smooth as silk. Thanks TI.
We didnt stay at the resort, but we enjoyed ourselves at the ever-expanding and improving casino. Its much easier to keep track of my 89 year-old dad there!
The casino floor attendants are rude. just hope your machine doesnt malfunction because youll be waiting forever and when they do show up they act like you are bothering them...especially the one male attendant
Very disapointed. We paid $303 for a basic room on a Saturday night that was musty and run down. We had a group with us for a total of 6 hotel rooms. Celebrating a birthday and many small children. We had two type one diabetics in our group and two celiacs in our group - We were treated horribly in relation to food access on the property. Because of this we were promised by Clark that Barbara would call to reimburse us - Never did. Terrible customer service and they do not care about accomodating disabilities. Would not recommend. Also the waterpark area is tiny. Not great for any children over age 6. You need to be there at open to even have a chance of securing a table for your items. It gets very busy right away with such limited hours.
I had a nice promotional email stating very clearly at Tuesdays were the only day that you could get a free spin for downloading the treasure Island app if you go there and show it to one of the staff members between the hours of 10:00 a.m. and 8:00 p.m.decided to pick the rest of the day and travel to the not convenient location of treasure Island..snowing bad roads rather treacherous but I was excited I get there. I go down to the area at about noon 1:00 theres no one there.. told to walk down to the area that has all the people working in guest services the passport club on my way there I pass about 15 employees just standing around socializing.. highly annoyed at this point. keep in mind I had close to 2 million dollars run to this casino on my last win loss statement Im going 3 out 4 years as theyre very highest level players card and one year as the second highest so definitely one of their good spenders.I reached the passport clubhouse relief thinking well solve this pro9. where there was not a single person in line good news!!!I explain the situation that Id like to use my free spin Ive downloaded the app to which I was told because of the weather they shut that down. Im thinking I mean nobody here knows how to do it ??? now were just going to tell me I drove here for no reason and nowhere in the app does it say that it would be closed on my email and then one of the ladies said oh it just takes 24 hours well that doesnt make sense thats obviously a lie because it says very clearly Tuesdays only so instead of someone just trying to you know do their job and make one of their best customers happy giving his stupid free -spin is probably going to give me $10 anyway and if you had one look at my file you see Id give it all back this is just laziness and horrible customer service at its finest !!there has to be someone that knows how to do that or just being lazy and rude so walking down the way I had to walk because no ones doing the job whoevers running his place needs to send some heads rolling nobody taking any pride in their work or customer service I would fire every single person in that room if they work for my business.so I moseyed on over to get my lousy free meal so I didnt come here for nothing I had another consecutively poor experience with horrible service. Thatll be my next review because its too long for your box check out the picture I took of all the people just standing around doing nothing to help me service at his best way to go treasure Island
Went to see Larry the Cable Guy at the Event Ctr., the chairs on main level were horrible. They need to do a major renovation, needs to be like Mystic Lake, theatre style, much bigger seats for the average size human nowadays. Thank goodness for the entertainment to get us thru the excruciating seating!
Rooms are clean along with the casino, however.........if you want to bundle with gift cards, dont bother, they dont work. We paid an extra $50 for the staycation package and nothing worked. It took multiple visits to get 2 of the 3 promotions to work. The 3rd was the biggest selling point which of tbe package has yet to work...... in my opinion, just pay full price and ignore the promotions....totally not worth your headache or the extra funds and bad experience to obtain them.
1st time at treasure island and it was very nice just played slots for about 5hrs I had some decent luck and left ahead
Hands down the worst casino in the US. The slots dont pay. T hey consistently do not pay out the required percentage by law because of the greed. Paylines are smaller than ever. And its such a depressing atmosphere in there.. their greed has made gambling no fun anymore. Thanks TI
Room was dirty and looked like the shower hadnt been cleaned in a while. We went to the currents restaurant for breakfast around 11am, ordered right away and waited over 35 min for a omelette. We had to ask about our food multiple times and our waitress only came to check on us once the food arrived. We will not be coming back.
Casino was clean, they now have a area for smoking & you can definitely tell near the non-smoking area which sucks. Adult pool was fine until definitely of the adults children started to trickle into the hot tub with their parents, so that was dissapointing.Rooms clean, area was quiet, hotel was well staffed.P.S. the online app they advertise for line free check-in/keyless entry sucks & does not work past downloading it.
Huge casino. Lots of food choices. Poker room is average size. Thursday starts poker play. Usually 2 tables of hold em. Good action. Well run room.
Set up a massage at the spa for wife and I 3 months in advance I called them to confirm 3 days prior only for them to tell me that they couldn’t do one of them as an employee was injured fine set up for 1 massage and a facial for the other only to have them call me the next day and tell me the other person was now hurt I said ok just leave the facial and they said ok we are sorry we will comp you for that service great. 2 days later the morning of the apt 45 min prior they leave me a msg that that person is now hurt. I called them and they said they can do a mani or pedi for no charge I asked about both as they have canceled everything and she said only one at that point we felt like they didn’t want us as a customer so I told her to cancel every thing she then said if we want future services they would offer a discount I told her I didn’t think we would return with the experience they gave she said ok and hung up.I then later that day went to the hotel front desk and spoke to a lady that seemed really concerned how we were treated took my name and room info down and said she will talk to the manager and call me back that day on my cell or the room phone well that never happened either. The casino was nice but the hotel and spa was full of people that don’t care about the guestsWhen I decide to stay at a casino it will be the ones in Hinckley or milacs at least they care about the people that stay
Giving one star review to Event, not T.I. Casino. Treasure Islands event center held the Wheel of Fortune Live on Saturday. 4/20. Went to the 7:00 pm show. What a waste of time and money! The center was full and the prizes were cheap. (W.O.F. unbrella, tie, coasters and wheel ornament!) Show was long and 6 people played the wheel game. Final winner walked away with $1500.00. I do not recommend ever going to this show! My sister got a room and requested non smoking room, her room smelled so bad! Musty 🚬! The buffalo tower needs a huge refresh!
IF YOUR NAME IS YOUA AND OTHER NAMES AS SUCH YOU WIN BUT WILL NOT WIN IF your nAme is Plain Jane!!YOUR NAME IS GUIA OR CHA HMON YOUR NAME WILL GET DRAWN FOR THESE CORRUPT DRAWINGS. You sure can tell fixed drawings. This casino pays out huge. 16 free games betting $1 and won 65cents. Another bonus betting $2 5 free games 0 dollars. If you take the bus to casino they dont put free play on your card. What a joke!!
Staff were all very nice and accommodating. The place is sort of a maze but once you get it figured out it’s not too bad! The room was nice and clean.
We had an amazing time! The room was great and the price was really reasonable! The staff were amazing! We stopped in on the way to another casino and we are glad we did! We will be back!
Ive never been to Treasure Island before. I would definitely go again. Beautiful drive home from WI. by way of Redwing. I won $83 dollars. Lol 🤗🤣
Came for an event to see Gabriel Iglesias, show was amazing! Seating could be a bit more friendly for folks with longer legs
Its fun place to gamble but Ive been gambling since 93 and never won more than 300.00 Mystic Lake Ive played there since 1993 also and Ive won 1000.00 two times.
This casino used to be better, back when they seemed to care about giving back to their customers. From lowering video poker paytables, offering smaller and more expensive drinks, and ultimately, excluding winning players from the casino.Shame on these people
None of the drink vending machines work on the room floors. Went to each floor and tried each one and they will just take your money and don’t give you drinks. Spent about $15 trying to get my son something to drink Sunday morning. The vending machines in the casino work but because they are the only ones, they are pretty much empty. Spoke to the front desk and they said tuff, call the number on the machine. Spoke to the janitor and he said they are always broke and they just don’t bother putting out of order signs on the machine because they still make money off them because nobody wants to call fight to get their money back. Very shady if you ask me.
A great place to stay, to enjoy the shows, and to meet new people. The service is always exceptional, the staff is friendly, and ready to solve any issue that might arise.
My wife and I attended the Dwight Yokam concert on Saturday the 30th. The concert was fabulous the security team not so much. There were two females sitting directly in front of us that talked during the entire concert, they actually were talking so loud that we were unable to hear Dwight talking between songs. My proceeded to talk to security and they basically said to deal with it. When she asked them what their job actually was they threaten to kick her out of the concert. So Treasure Island you need to do better with your security then just allowing them to stand around with their hands in their pockets and backs against the wall enjoying a free concert! Needless to say we wont be back ever to concert here.
Got a message to spin for up to $1000 dollars free slot play since it’s my birthday month. Got $10 dollars. At least make it a minimum of $50 dollars or more. 😂
If youre going to play the slot machines then bring your own hand sanitizer. The men walk out of the bathroom stalls without washing their hands and go straight to the slot machines.
So we stood in line to check in, and get our room key but were told in order to use the pool we have to make a players account on the kiosk across the hall then come back to the desk. So we stood in line to use the kiosk and had to try several times to get it to work right. Then we stood back in line at the main desk to get a piece of paper to bring to the pool. Then stand in line at the entrance to the pool to sign waivers and get wristbands. Absolutely ridiculous!! What a waste of time. Our room was HOT. Its 20 degrees in February currently and for some reason it was pre-set at 77 degrees! We tried turning the ac on and no luck. We opened a vent by the window and the lowest our room got was 74. We like our house set at 62 in the winter so it was MISERABLE. The room itself was okay and clean. The water in the lazy river and in our room was ice cold. The swim up bar only has canned drinks. The buffet was just okay. Not a fun trip, we definitely will not be going back.
Stayed for an event and the rooms are outdated. Waterpark is a bit more for adults then kids. 2 waterslides that are the same was not a waterpark in my opinion. Did not have video craps in the non-smoking areas. Was a bit sad for the cost of the room.
Went for the all you can eat (AYCE) crab legs in the buffet. Played some slots. Had a good time.
Rooms are old and tired and not the cleanest. Service at the front desk was not very friendly, and they dont encourage you to use the air conditioner even though the room is hot. And the pool is only open from 5:00 p.m. to 10:00 p.m..
Im giving the rooms a 3 star. They are very clean, but they dont have a microwave in the standard rooms. There is a dorm size fridge though.
We love this casino and I know youll love it too. They send us free night stays all the time, buffets, bingo vouchers and treat you right ✅️ 😉 😜
I was really pleased with this property especially after reading all the bad reviews. This casino is worthy of any Vegas hotel! The staff was super friendly, the rooms (we stayed in the new addition) were very nice, everything was very upscale. Tons of slots! Lots to do! Prices are reasonable $5.00 for a Miller Lite. We will definitely be back.
The rooms are ok. Very small TV on the walk. The restaurant Currents was the highlight of our stay. Great breakfast! Even though they offer a great variety of slots, they are horrible at paying out! Not one pay line on $20! Happened several, several times. We will not be returning!
The rooms were nice, though, when I checked in. I went to my room, and beds were not made it was stripped bare. I called the front desk and got it fixed right away.
We booked the two night (Thursday/Friday) staycation for my wifes birthday weekend. Total room cost was $501 which came with $50 in slot play and a $75 gift card for food, bowling, etc.Being new members we also received a host of discounts and freebies to use around the resort. Free drinks, free bowling (shoe rental not included) free water park passes, discounts on bingo, and free an appetizer with the purchase of an entree from the Steak house.Check in was smooth, the front desk staff was very polite and professional.We stayed in a King smoking room with second floor of the buffalo tower. Being a smoking room I understand it will have a smell, I feel they couldve negated this a bit by using an ozone generator, and more ventilation in the room. Next time, we will opt for non smoking room.The room itself was clean, and the bed was quite comfortable. The furniture was quite banged up. Small TV 32 with just basic cable. Electrical outlets were few and far between. The alarm clock did however come equipped with usb ports and a blue tooth speaker.Slots were meh. Disappointing when you hit a feature and dont even win double your bet, the wins were just enough to keep us playing for a few hours on $150 we lost. Wouldve been nice to have been offered complimenetery ice water.The bowling ally was nice, and the staff friendly. They have a cool arcade inside of the bowling ally as well. We were able to bowl for two hours with our free passes plus a shoe rental fee of $4 per person. There is also a pizzeria located inside the bowling ally, which we did not try as pizza slices were $8 each.We had breakfast at Currents restaurant. We were seated as soon as we walked in. The food, service, timeliness, and prices exceeded our expectations.For dinner we went to Tado Steak house to use our free appetizer coupons. I ordered the fried BNLS chicken thighs, and my wife the bison skewers, both were excellent. For our entrees we both ordered the burger and fries. I asked for mine to be cooked medium, and was told I can ask the chef, but you know chefs.. The burger came out well done, and was very overworked perhaps even previously frozen. It was like eating a lump of clay. I expect more when paying $22 for a burger and fries. The complimentary brown bread was excellent.Bingo. Well, Ill start off by saying this was most negative experience we had during our stay. We wanted to play, and attempted to. Unfortunately for us weve never played bingo outside of a tent at the local county fair where pay your $2 get a card and play the game. This bingo was more like bingo on steroids. The learning curve was steep. We asked earlier in the day how this all works, and received some solid advice. We even went back to our room and looked over our pamphlet, and devised a plan for when the session began. We returned to the bingo desk to purchase our games, when asked if we wanted to purchase the add on games we simply stated no, just whats included in this package We were met with a response of well I guess if you want to be board all night, sure. $45 to play bingo for two people with $30 off in coupons seemed excessive. We still opted to just play the included boring games. I tried to put part of our purchase on the gift card we received as we still had about $25 left on it. I tried to explain that we wanted to use the balance of the gift card to pay for the rest, yet the gal behind the counter didnt care to listen. I swiped my gift card.. Denied she rudely says. I replied maybe its because theres not enough on it to cover the full purchase? My response is met with a sigh and eye roll. She looks at my card and says thats not a real card I reply its a gift treasure island gift card. Another sigh and eye roll followed up by thats not a real card. Again I state its a treasure gift card Another sigh and eye roll. Its not a real card, if its a real card go to that ATM and take the cash out. Again I tried to explain.. Well I started to then just decided to scrap bingo altogether.
Ive got no complaints about this place. It always seems to be clean.I havent stayed in the rooms lately only been to the casino. And the casino is what it is. Treasure Island is awesome for concerts outside!! Cant wait for some of those.
Great casino if you want to go have some fun and maybe win some money, not a lot of table games but a good variety of slot machine, most of the staff is really nice and most table working are great
We went on a Saturday night in January and dinner buffet was nasty. Besides the the salad bar, which had cross contamination, there were no options for vegetarians. We were a party of 5 and the hostess shoved us into a corner table for 4 against a wall with a beam and stuck a chair on the end. When questioned if she thought this was acceptable seating for 5 people with a wall cutting the party in half she said yes. We physically moved the table ourselves so we could sit together. Highly unimpressive service during dinner.The place was half empty. There was a band playing and it was extremly loud 80s music at the center stage. The pool was closed for renovations. The best part of the whole trip I won $500.
Kiosks mot working AGAIN...If you were going to install a new system, be sure you can maintain it. This was the 3rd time in the last 2 months... other than that and some frustrated passport club employees it was fun. Played bingo, dined at Currents, and played a bit.
Went for a fun quick day trip for my birthday and won $600! Friendly service and they were super clean. Well be back
First time staying basically just to access the water park which was nice but the adult area only was extremely packed and the only area with a hot tub - and the process of getting the wrist bands was ridiculously long. We were trying to save time by having one person stand in this line while the other person parked the car but no one told us we had to have the island pass to get the wrist bands so we had to stand in the line twice and it just took forever to finally get to the water park. We go to the hotel at 4:15 and finally got to the pool after 5:30pm and all the standing in lines to check in, then walk with children all the way through the casino to get the island pass and the back to the hotel side to finally get the wrist bands for the water park. They really need to have better communication about that whole process because it was quite overwhelming. Probably won’t be back. Please make it easier to get the wrist bands for hotel guests!!
This Is such a great place, But it is so hard to find.!!!! Nothing is marked on the roads to tell you how to get here. You need A lot more signage to tell you where treasure island is! Especiallyfor people that are not familiar with Welch,Minnesota . It is so Far Off the beaten path and this place Is wonderful, Very clean courteous well lit parking lot an absolute gem of a place,if you just had signs to get to it.
Poor attitude if bartenders. Did not know drinks or how to use the free drink app. It was my birthday very disappointed.
Some of the employees were quite rude, They have a lot of stupid rules. If you get one of their scooters you cannot have any alcohol. they only allow only drink at a time. So you have to completely finish one before theyll give you another.The rooms are very nice and I love the pool area. I dont like that. The pool doesnt open till four in the afternoon and closes at ten. They do have good promotions.
The rooms appear clean, we stayed in wolf tower. The newest part of hotel. We black lighted the room.. bedding was good the toilet had piss all around the base all over bathroom floor for what they charge for a room, this is not acceptable … there was dust, dirt everywhere and walls the tv was on wall where you couldn’t watch from beds was closer to bathroom..ended up driving home. $200 in a $5 triplediamond slot, not 1 kickback..no joke.. stay out of HS room… better off out on the floor getting some kickbacks! Ordered a burger from mongo bay it was raw in the middle… TI is not enjoyable as it once was.
Gift shop closes at 6pm on a sunday is crazy to me escpeciallywhen its elbow to elbow people. Paid 8.50$ for a small Twix bar and small bag of pretzels from vending. Machines are tight af but thats normal anywhere.
This is a great place to bring the family. It’s also good for work retreats. I go around once every other month.
Casino was fine, but the hotel experience is just not worth the money IMO.They dont have the lagoon open mon-tues and actually no pool access for the hotel guests besides that.. very easy so just keep an open pool,sauna,hot tub for your guests!WONT BE GOING BACK
My friend had a free room. It was my first time there. The room was nice. Check in was seamless. We enjoyed playing slots in the casino. I had a $15 credit for slotplay from a Wild game I went to, so that was fun. Also, I made sure to get a TI Resort pass, the perks card for members. There were some fun promotions on it that I ended up winning at a machine from promotional credits on said card. So, that was fun. There is a smoking section for smokers. A 24 hour food place, with a questionable name. And the staff working at this food spot need an attitude adjustment. I get it, youre working overnight in a casino restaurant, but try at least a little. Anyways, the Italian sub was giant and about 5-6 meals worth of food. Wish we had a fridge in the room to keep it fresh, that would have been nice. It was a trek to get down there, but could be worse, hence 3 stars for location. It was fun!
Went for a concert, a long drive but nice atmosphere, friendly staff, fun to visit
The hotel room was in the Buffalo tower. It is quite dated. There were no outlets near the bedside table to hook up phone charge. The only ones we could find were across the room or on the bathroom! The water after the shower would not completely shut off. We were thankful for the shuttle and the driver was very nice! We ate in one of the restaurants and it was OK. Its on a Saturday night so things were backed up. We had fun playing black jack!
While there was plenty to do during our stay 1/5 - 1/7 it also left alot to be desired. We booked couples massages at the spa that were $200. We arrived early for our 2pm appt as instructed but were left waiting in the relaxation room for awhile, by the time we got in & settled it was 2:20 leaving only 40 minutes for our massages that were supposed to be 60 minutes. When we went to leave they stated the bill was nearly $250 before gratuity.. it was a hassle just to get them to honor the price they had listed & we were cut short at that. Not impressed. The outdoor hot tub was nice but way overcrowded. The slot machines did nothing but take all our money with very little kick back to make the experience entertaining which was a bummer. The front desk told us the wrong time for bingo when we arrived so we missed the opportunity to play. Also a bummer as I love bingo. The buffet & steakhouse were good but they charge double the cost for a bottle of wine that you could get at your local liquor store. Overall the experience was ok but we will probably will not be back for a second stay.
Good local casino experience for a night. The bowling alley and arcade is convenient. Great breakfast at the Currents Restaurant.The smoking section is a bit thick with smoke, the ventilation could use some more power.Good game selection and they have an area that is for new slots to try out.
For the price of the rooms, they were dinged up pretty badly. (furniture walls hallways.) Check-in was a nightmare. Long lines and the check-in app does not work. Never mind checking in early your players card and room service tablet wont work anyway. Cant get in the pool til 4 after check-in. I could go on, but why... Its not too hard to run a smooth check-in, but for some reason they still cant after all the years theyve been doing it. One drink per time at any bar. Plan on multiple trips if youre a couple. It was a painful experience just to lose some money gambling. We were there for a wedding, however. Wouldnt choose the hotel again to stay at., and no they didnt get married there...lol
The rooms are absolutely fine, but if you decide to leave the room please be prepared. In several parts of the casino it smelled like human excrement and urine. It was completely overcrowded and there was barely any room to play. The food was subpar and the restaurant was slightly dirty. The water park was actually really nice if it wasn’t for parents letting their kids try to drown each other and bump into people they don’t know.
Dont ever go to a concert at the amphitheatre unless you want to spend hours and I mean hours waiting to leave. I have sat in the same spot for over an hour and no movement in sight.
Rooms a little out dated in the Buffalo wing but overall great stay!
Terrible service, extremely poor casino layout. Event space and parking is disorganized and difficult to navigate. By far the worst casino I have been to. Will not return.
Received my room that was compt. But when I went into my room, there was a dirty wash cloth still on the shower rack, and blood stained sheets. When I checked out, I let them know and someone told me someone was gonna get a hold of me. Never received a call back or anything. Now I went back, had a king size suite and could smell I funky smell in the bathroom.Finally after gambling, I came back to the suite and I still could smell that funk smell.So I ran the jacuzzi and grab a towel and behind the towel was a bag with 3 dirty diapers.And once again they didnt do anything about it.
Outdoor concert was great. Machines were not loose.
***NEW YEARS WEEKEND***When reservation was made, a refrigerator was requested and upon check-in and arriving at room, it was awaiting by the door in hallway outside my room.Shuttle was convenient and fast. We were able to ask front belt hop to page shuttle for instant ride to car out in overflow.VIP event for New Years Eve with the Midtown Men for show with dinner was spectacular. Great 60s theme and music to be enjoyed.
This is a very nice hotel and casino near Redwing, MN. They have a large gaming area, I honestly find the layout a bit confusing after several visits. They have a wide variety of modern slots, classic penny slots, a large table gaming area, as well as a bingo annex.The casino is non-smoking however there is a nice large smoking area with its own bar, so you could easily be in there the whole time.(Edit) My original review stated the biggest drawback was the lack of complimentary refreshments. I leaned from another patron that you can go up to the bar and ask for a soda and they will give you one free. I dont remember seeing that posted anywhere or being told.There is a buffet and several eating establishments right off the gaming floor but honestly I dont know anything about any of that.If youre new, as I recently was, it would probably help to have a friend go with who knows the ropes. Their new member promotion included a spin on a wheel if you could accumulate 10 points. I was surprised to find out it cost several dollars for each point. It ends up costing like 11 dollars and then I only won $8 free play on the wheel.Having pointed out the opportunities, I have gone 4 times and won $100, lost $10, and came up even twice. Staff has been friendly except for one unusual experience with a somewhat hostile bartender - apparently standing at the bar and ordering a drink might be a trigger for some, youre supposed to order from the little corral bars thing.Overall a good casino, I will definitely go back.
Casinos in general are only good if you win......if Im gonna lose I prefer it to be here great service and people
Went there for a concert.I have a neutral opinion of casinos. The concert was good, very busy casino area.Did not stay overnight.
Super nice place. Clean and parking was easy. And I got to meet Bret Hart too! Thank You!
We drove 45 minutes to the casino planning to use KidsQuest. We were told when we arrived that they no longer take children under 30 months old in KidsQuest. My two year old grandson was so disappointed. We had to immediately drive back home. Service at this casino has become terrible. They had a broken arcade game just laying on the ground in the arcade.
The rooms are outdated, the service is not the best and the location is a pain to get to. The payouts on the slots are horrible. It would be easier if they just put a donation kettle at the entrance so I could just give them my money all at once and leave. Off to Hinckley I go.
Went to bowl, which was fun! I got the best score, then scored well in the casino too!
This place is terrible, been coming here for 20 years and let me tell you there is a reason they can afford the updates. Back in the early 2000s you could come here with $50 and have a full night of fun. It has developed into (no kidding I have counted) the last 18 times I have gone spending more then $300 with literally no play back at all. Get a bonus and 9 times out of 10 you hardly even win your money back. Never again, Ill take the extra little drive to go to a grand casino or over to Wisconsin. Gambling shouldnt be a one way street of having your money flat out stolen and just giving them a fractional fine for not paying out in accordance with laws they should be fined any profits + penalties.
We had come for New Years 5-6 years ago when they had the Blues Brothers. Fast forward to this year and it was just sad. There was a DJ, not very loud or fun. No balloon drop or effort put into it. $299+ for hotel. For what? You can burn through $500 in slots quickly. They do not seem to ever payout. Only a couple of open Black Jack tables. No more good drinks in the swim up bar, just all things in cans. The bowling may have 3 beer can choices. The bar is closed down. Everything about Treasure Island has a going out of business feel. I would go to Turtle Lake if I really wanted a chance to win any money.
Pulled out 200 at the ATM gambled for like 4 hours cashed out at 300 spent 30 on dinner and 30 on breakfast had a great night and broke even
I went up and down the state to casinos for my b-day and really havent done much gambling in my life but Treasure island. We felt comfortable with the patrons and casinos staff. It was laid back and safe. Cant say that for the rest. And I personally felt like our money went further. We came back the next week and was the same so T.I u have our service.
We play Texas Holdem pokerThe dealers in the poker room are great!!I want to compliment all: Chase, Matt, Tony, Junior, Steve, Van, Janelle. They are professional and friendly.
Spent the weekend at the casino love the Lagoon wish they were open earlier but had a good time good drinks hot tubs are nice didnt win much gambling though
I love that this casino features a large number of video poker machines. The majority of the casino is smoke-free, which I appreciate. The machines are tight, but the comps and free play are fairly generous. The buffet is nothing special, and could be improved.
Great casino experience from top to bottom. Has anything and everything your going to need during your stay . Highly recommend
Rooms were clean and well maintained. Beds and pillows were not comfortable. Overall, it was a pleasant stay.
Always love Treasure! They always have treated me very well and are generous with the comps.
Worst concert venue I have ever been to 1.5 hours to get into the parking lot missed half of the show
Went to see fluffy, super fun . Great show!
Still no change. Smokng area is bad. Staff at Grill is Terrible just terrible . Big fat scam! Never win ! Now they have a gross smoking section!!My review. Hotel room ok Needed extra cleaning in bathroom. Should have complimentary bottle water in rooms. Buffalo tower. Vending should have free water . I dont drink Aquafina. It Is purified water. Free spring water only. Coke products not Pepsi.Pepsi awful. Free water spring water.
Being a resort/casino, I found it boring. Not being a big gambler I was more resort looking. No. Not my place.
Slots were a little cold but the food and room and service was great. Go there to have fun not to get rich.
We stay often in the wolf tower in a suite, the rooms are very nice, but this time the pillows were so thick and hard it was like sleeping on a couch pillow. It hurt my neck so bad and all of us ending up sleeping with no pillow at all. We even ordered extra pillows and they were the same. Im not picky, Ive never had a pillow that was unusable before. I didnt get any rest and felt awful the next day. Everything else was lovely as usual. I hope they toss out all those awful pillows.
When we arrived to treasure island on a Friday, staying the weekend for my 30th birthday... lines were long but got through it. When we made it up to our room, a suite with a king bed and jacuzzi tub, plus small kitchenette and pull out couch in a separate room from the bed room. We walked in turned on all the lights and opened the curtains and noticed cobwebs all over the ceiling. Not small ones big. Then noticed the windows had spider webs perfectly spun and untouched. Then on the couch there was either beard hair or dog hair not sure. Didnt want to have to make a big deal but couldnt let it go. We went back down had to wait again in the line and they were not able to chage our room because everything was booked. But offered to switch us the next day to a different suite. Then they called the housekeeping manager to go with us to our room so we could show her the problems and explained we were worried about the bed or pull out couch and didnt even want to check them. She was nice we left for a good 2 hours to come back with our guests and still noticed cobwebs. Had to call the desk and someone lint rolled the area and left. The water park opens at 4, buffet at 4, restaurant at 4, tiny cafe or just frozen reheated from from the one open place to eat in the casino. The card machines to get players cards were broken and staff said they always are. This was my first time since being a kid here. I dont think i would consider going back or recommending anyone to go.
This place is so good went there with 2k in my pocket and then came out with 0k just dunno what it is that keeps me going back but for sure going again.
Very fun Casino, but not a resort guest, yet, the cigarette rooms are disgusting ( I hate cigs smoke)and there is no airflow but if you can avoid this area you will have a good time I will be checking out the steakhouse next!!!
Update:March 2024: Tried to get a room tonight (2 yrs later since my last visit) and the website says to call for military discount. Tell me why the total on the website is cheaper than calling in and asking for a military discount!!!! The lady on the phone would not give me a 10% code so I could book online myself because she said “it says CaLl To InQuiRe aBoUt OuR MiLiTaRy DiScOuNt, so it doesn’t mean you will get a 10% discount from the price it shows on the website. the rooms on the website are already at a discounted rate so I can’t give you a military discount to add onto a discounted rate” so I said “what’s the point of a military discount then if military members have to pay MORE than what is on the website?!” I fricken hung up on her. I will NEVER stay here again.January 2022: Pretty expensive, Pool is open 4pm-10pm on Saturday’s. I believe it’s 5-10 on week days. I got a room there specifically for the pool for my bday. Brought my 3 year old son so I could enjoy my bday with him. My older sister, my son, and I were in the lobby checking the hours of the bowling alley. A security guard came up to us and asked what we were doing. I said I’m just checking the hours? And he asked if I had a room at the hotel and I said yes. Then he said “better start heading back to your room” and I thought why did he have to treat me as if I’m some child alone in the hotel lobby? I paid $250 for the room. I was appalled I couldn’t even be in the lobby with my son. On top of that, we checked in around 7 pm, and our lights weren’t working in our room! So I called TI and the lady had an attitude saying that the lights are typically dim in the room and I was trying to inform her that the only light that worked was a lamp. Eventually she transferred me to the front desk who sent maintenance up to fix it. After the maintenance fixed it, we got ready to go swimming and It went out again! I called them back and had to wait again. By the time we went swimming we only had about an hour left before the pool closed.After that crappy lesson of not to stay at their over priced hotel, we simply drive to the resort to swim and/or bowl and then drive an hour back home!
Jason Aldean concert outside, performer was great. Venue not great. Stood in line for 1.5 hours to buy a beer. How about a QR code to buy beer tickets then get in line to grab your beer quick. So many options these days. By the way.. you cannot bring anything larger than a phone in. No purses.
Always have a fun time going, and with their different promotions giving free slot play, as a low roller, it makes it easier to have fun without spending too much out of pocket. I only wish they brought back their fountains for pop instead of needing the vending machines or waiting for a waitress to come around
Only wish I could come more. I love staying over and as a smoker being able to get a smoking room is a huge plus!
Its fun at the arcade, the Buffett was not as great as it used to be but the beef roast was awesome!
Place is a joke from what it was 10 even 5 years ago. Dont go here planning to win money. Concerts and events can be good but end up a logistical nightmare.The Basic Room on a weekday will set you back $200. Whats crazier? You must inform Treasure Island of any and all people who visit your room (ID required)If you plan on eating plan on waiting at least 30 to 60 minutes and thats on a weekday. Make sure you bring a lot of extra cash too compared to the other casinos in the area the foods about double.The passport program they offer is a gimmick $500,000 Plus wagered in the past 10 months and they give me $40 slot play for a week. And then I won $13 on their promotion. After waiting what was probably at least 10 minutes felt like more to use the single kiosk on the bingo side of the casino. Yes they have one kiosk for half of the casino.No Im not just ranting because I lost . Rather rather speaking the truth of what it is. Three cap its nothing like it used to be and and at this rate never will be.So unless youre interested in their high profile events, save yourself the headache and look for your entertainment someplace else.Oh yeah, Good Luck ;)
Out of the last four times Ive been there I have not been able to even come out ahead. And the drawings it seems like all they draw is the high stakes rollers are the people with the highest card for the player card. The service is awful. The guy behind the bar in the smoking section is very nice. They need to loosen up their slots if they want people to come back and do more promotions!!!
We planned a 2 night stay, and room was nice but thats about it. Our plan was to utilize the pool during the day on Friday as we had a show at 7pm to go to. The Lagoon didnt even open until 5pm, so we never got to use it. Buffet was mediocre at best. Currents Restaurant was also nothing to write home about. Bummed that we spent plenty of time gambling, and then were stuck in our room, doing nothing since pool wasnt open.
Last time I stay at this place. Am cancelling future bookings due to discriminatory treatment from the dealer and the pit manager.
Came out with more money than I went in with so thats a plus very busy for a
Went for a rock concert. Not at the ampitheater but the event center. Will not be back for a concert. A comedy show or other type of show I would definitely come for, but not a concert.Moderate sized casino. Lots of slots new and old. Someone won $26k on a slot when we were there! Id come back to play also.
Called a day earlier for a possible earlier check-in as we arrived early in Red Wing.It was on a Friday. We took a train from St Paul . Fun ride, kids thought it was fun. We got into our rooms around 3:00. Bowling ally opens at 4:00, pool opens at 5:00. Absolutely zero open for kids! Had to walk thru casino for something to eat. Nothing open in the morning for kids! This place must be run by someone with out kids. They discourage early check-in, so at 4:00 to 7:00 there are 100 people waiting to check-in, front door wide open and cold for the people trying to check-in. Just hate being treated like cattle!
Had a comp smoking room. No cable, no fridge, no microwave. The housekeeper told me that smoking rooms dont get these things!!
Absolutely loved the room. Was there for a conference, food was delicious. Didnt receive the best service at the Steakhouse thats inside the casino. The server (Alex, I believe her name was) wasnt very tentative. Otherwise my experience there was lovely.
The front desk associate Janelle was absolutely wonderful! Pleasant, helpful, kind, and knowledgeable. We definitely will be coming back. Thank you Janelle for making my birthday weekend so special!!!
The rooms were probably the nicest ice ever stayed in that we didnt pay extra for. Large with high ceilings and nice bathroom. The shower was amazing. It was actually large with glass shower doors. No cheap flimsy curtain that always gets in the way. Adjustable shower head and hand held wand that actually works and has great water pressure. My only complaint is the lack of cover space in the bathroom. Bed was nice, albeit a little hard. But thats a personal preference. Good size fridge and a safe round out the amenities. The food was very good, and the service was good for the most part. We ate in the currents restaurant one evening and it was way too loud. No sound deadening items other than the seats you sat in. One almost had to yell in order to talk to the person next to you. Not an exaggeration. The waitress we had that night was horrific. She joked about things she shouldnt have, never checked on us, and forgot things we asked for. I would not eat there again. We did not try any of the other restaurants, hopefully they are better. The casino portion is easy to get lost in. The casino staff was very helpful and polite. The gift shop could use a few more items, especially mens clothing. Parking is plentiful, although an extra shuttle or two wouldnt hurt so one doesnt have to wait so long, or walk a mile. The carts to help get your luggage to your room or back to your car are also few and far between. You need to be quick in order to get one. Overall it was a good experience and I would stay here again. The live entertainment was awesome with the Rockin Hollywoods, and the MOTM car show was extremely cool with a parking lot full of Mustangs. From the classics, to the newest ones you could buy.
We was in the buffalo room and the jacuzzi was dirty & room was very outdated. The swim up bar only has wines and beers which was a disappointment. Slots were ok I like that there is a big smoking section. But I’ll stick to mystic lake and little six from now on.
Check-in staff friendly and accommodating even with a long line. Worked effectively and all appeared friendly. We were in the Wolf Tower and had a great room. Modern, spacious, comfortable bed, lots of pillows, chair, bench, refrigerator, safe, nice bathroom/shower. Used the pool area, adults only area, hot tub, swim up bar and outside area. Friendly and attentive bartenders. Casino is smoke free and has usual variety. Live music was nice. They now have vending machines everywhere so not sure if you can still get free pop, watet, coffee like you used to. The one place they consistently fall short is food options. Very limited options, slow service and just all around disappointing. Otherwise good overall trip
The service very well but the room smells bad like a lot of cigar But if you enjoy the stay there the girls loved the water park.. If I would definitely return yes..
We signed up for a river cruise that included wine and appetizers. There were no signs indicating where the bus would pick us up, but there were tons of people smoking in front of the event center entrance where we stood. It took several busses to get everyone to the boat. The upper level filled quickly. The tables were very close together and we had to ask for help to move a set of tables so that we could even get the chairs to move enough to sit in them. The food was served at a buffet and a man stood behind the buffet policing portions. My wife had to explain every time she got food for both of us because I was trapped against the windows. The appetizers ranged from ok to awful. The portions were very small and overall it was very disappointing. We should not have saved our appetite for the food. We are not wine drinkers, so I wont comment on the wine. Thank goodness there was a limited bar available. Our table neighbors seemed to be enjoying it. They agreed that the food was terrible. We couldnt hear the captain talking over the noise of people talking, but we did see many eagles and a pair of pelicans flying near the boat, which was very cool. This was the only type of cruise available during the weekend we were in town celebrating our anniversary so we made the best of it.
I was giving a discount rate because they sent me a monthly brochure. Came on a Monday, all nice restaurants are closed, pool & hot tub CLOSED! Went to Mango Bay grill & they dont know how or easier have no clue to make a Patty melt. Very, very dissatisfied & will never come back!
Went here on my birthday, had the worst experience I’ve ever had for a birthday, don’t care to much about them, but I like to go to the casino with my wife and have a couple beers and relax. Got there, went to get our players cards, the lady promptly let me know that my ID WILL EXPIRE AFTER TODAY. It was the 18th and my ID was set to expire on the 18th. That’s fine, she let me go about my way, the DMV in our town is booked out and I won’t be able to get in till next week. Either way, we sit down, play some machines, go up to get a beer, the bartender lets me know that my ID is set to expire that day so make sure I get a new one or they won’t be able to serve me. I said thank you, I do appreciate the reminder, he let us be on our way. We came back up to get another beer probably 30 minutes later to a different bartender, who was absolutely awful, never have I been treated so poorly before. He kept calling me bud, which for one is disrespectful in itself and for two he kept telling me my ID is expired when I was just told by 2 other people at the bar and at the customer area, that it will expire after that day is over. Whatever we go to another bar to try somebody else, maybe he was just having a bad day. But now I guess I’m blacklisted in the system and they know who I am and are following me because the guy put in something into the computer after I came up. Needless to say, I have spent thousands of my hard earned dollar at this place and never again will I spend another penny here. And not like I care about my birthday but I came for a fun time and had one for about 45 minutes but the rest of the 3 hours was stressful and just definite bad experience. IF YOU ARE YOUNG AND WEAR ANY SORT OF COMFY CLOTHES(sweatshirts, sweatpants, slippers) you will be treated different than the rest of the patrons and you will notice it.
Could not win anything in the casino this trip ( but have in the past.) Room was clean and comfortable.
We use to love gambling and staying here...Over a 2 hour drive to get here....My advice dont waste your time.... Management and greed ruined this place......
I was at Treasure Island for a comedy show at the Event Center. My son and I thought wed make a day of it with some gambling and dinner before the show.Gaming was fine. We won some, we lost some on the slots.Dinner at the buffet was not great. All the food was cold. The stations were dirty. The floor was super sticky! I guess having a 24 hour all you can eat buffet means cleaning is optional. I was really disappointed.The show was cramped and uncomfortable. Floor seats at the Event Center are not worth it. The seats in the back and sides might be worth it but I didnt sit there so I cant comment on that.The reason I gave two stars instead of one (or zero) is because I wanted to give them credit for their service staff. The bussers at the buffet were quick and polite. The ushers at the Event Center were also very helpful and polite.Overall I was really disappointed.
Just attended my second outdoor concert at the amphitheater. This time I arrived 2 hours early and did not experience any line whatsoever to park! Quick and painless! Food trucks were great once again. Had some mini donuts and beef brisket, yumm! Acoustics were great from our “reserved seating” (non-general admission) near the production booth. Plenty of decent port-a-pots for your excretion needs. I’d do it again :)
Had a wonderful time. Bingo was great. Slots were awesome. Best service
I cant say enough about the great service. Im a professional driver, and often need to order supplies and toiletries. I was worried that my packages would get lost if I shipped to the hotel, but I received every package. There was at least three, and they started arriving the day before I did. EVERYONE that I communicated with was so pleasant and eager to assist me. I will definitely come back to stay.
2024 update:Well it was packed on a Saturday and I didnt walk out smelling like an ashtray! Huge win there. There arent any free pop stands, and drink servers are free and far between if you want to use one. Lines at the bar. Lots of new machines. I had a decent time. Plan to park and walk pretty far, valet lot was full Saturday afternoon.Previously: Barely any non smoking play areas, food expensive in most restaurants, terrible odds on slot play, poor comps, just not the best. Lots of machines, a few tables. Hotel is fine and bowling alley looks nice but Ive not gone.
Rude staff. I wrote a complaint months ago and they never addressed it. They discrimate against people with disabilities aka their bar staff since they dont know what to decifer between a physical ailment and just call you drunk when you dont even drink. Dont waste your money here.
Immersing in the outdoor hot tub was a highlight, offering a serene escape. The hotels culinary offerings were outstanding, providing a delightful culinary journey that added an extra layer of enjoyment to my stay.
I been to the poker room 2 times in a year and Scott is not friendly, dont help, and very rude. I think its time u find someone that is suitable for the job. Very very rude individual and needs to be replaced.
Very busy Friday night but fun.
Went there for concert. Didnt stay in a room so I couldnt give it a rating. Parking was fine but leaving was horrible. Took almost an hour to leave the area and this was two hours after the concert. The casino is great. Lots of table games and slots. Poker room has 7 tables and played 3-6 kill and 2-100 spread with no cap. I enjoyed the room. Only downside was couple dealers seemed to be beginners and no fountains for drinks for pop/coffee. Had to ask waitress or bar.
I lost lots of money, its not fun they are legally thief.I dont think its fair take advantage of hard working people, its shame.
They have a nice variety of slots and the buffet is open again.
I went for a spa day with one of my very good friends at the Treasure Island Casino Wave Spa. It was a positive, relaxing environment with exceptional service. Amazing and rejuvenating massage. Exceptional manicures and pedicures. Thanks for a wonderful and memorable holiday get-together!
Rooms are good, staff are very strict on the rules. Pool sucked if you are under 21 you aren’t allowed to relax in warm water. No hot tubs outside of the 21+ area. Being almost 20 sat in the far corner of the hot tubs not bugging anyone just relaxing and got told to leave because I wasn’t 21 and the door I entered through just said adult pool area. 18+ is considered adult
Went for a concert. Their event center does not have a bad seat in the house! Its a Great venue :-) we stayed in the Buffalo Tower and it was pretty good. We got food from Currents and Trade winds. Both were good. Our server at currents told us that they were very short staffed. We did have a bit of a wait but she was very pleasant. Overall good experience
The casino is great. However, the workers at the Waterpark are extremely rude and have racist tendencies. The last time I went swimming here, not only the lifeguards, but the managers of the park were always looking at my friends, and I like we were thugs. Not only that, but the Waterpark isnt even worth $16 per person. You cant even bring your children into the hottub with you to relax.
Saw a show at the Event Center. Gabriel Fluffy...Iglesias. it was a great show.
My family specifically went to go to the Lagoon Water Park. It doesnt open until 4 p.m. Not the most convenient when you have young children. It was very crowded. They have many lifeguards that are actively watching the water, unfortunately there is a lot of children unsupervised by parents, so the lazy river is far from relaxing. The kids loved it. If you want to experience complete chaos, check out their changing room area. I have never in my life seen such a poor design or layout. I cant even begin to describe how tight and inconvenient it is. They do provide lockers, which was awesome. Long lines at every check-in or counter. It was worth going to once.
Terrible parking connection with police with concerts…. Took at least 2 hours to get out of lot
- Address:5734 Sturgeon Lake Rd, Welch, MN 55089, United States
- Site:http://www.ticasino.com/
- Phone:+1 800-222-7077
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