Massage Envy

10096 E 13th St N # 126, Wichita, KS 67206, United States
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Massage Envy
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De
Review №1

Zach was amazing. I wanted a deep tissue and he did just that. Made sure I knew what he was doing the entire time and asked if I was doing alright. Made me feel very comfortable. Left a very good tip. Will be back soon.

Ch
Review №2

Ive been going to Massage Envy since 2018, I believe, and Ive been seeing Xian for a year or two. I carry a lot of tension in my neck, shoulders, back and legs, and he does a great job of working that out and helping my muscles relax. Id highly recommend him!

Ti
Review №3

Erica was the best! Very friendly, made you feel comfortable and relaxed, and you could easily tell she really cared about your needs! Ill definitely be going back to her!

Du
Review №4

Cindy always does an excellent job. She is great with firmer and stronger massage therapy. Highly recommend her for relief from tension and tight muscle fibers.

K.
Review №5

Josh was excellent and very professional! My first time here and made me feel at ease and comfortable! . Now that I’m home and feel so much better, I will definitely be booking again, very soon! I should not have waited so long for this experience! Thanks Josh!!

tr
Review №6

Cindy was amazing! Enjoyed visiting with her while she worked out all the knots in my shoulders. Definitely plan to return and will request her!

An
Review №7

Message Envy has terrible staff that include harassment, exploitation, and miscommunication between clients and the staff. Myself and many of my peers have been treated grossly in the past and they continue to charge my account even though Ive called them many times to cancel. Massage Envy management does not care about great service nor positive customer experience; they view you only as a cash machine. Please do not reach out to this organization for massages. Bohemia Spa in Delano/East Wichita are much better providers and I recommend them highly over Message Envy.

Ka
Review №8

Erica is awesome! I love how easy it is to book, how wonderful the front office is, and how it is constantly a great experience. I highly recommend the facials too. They are the best in Wichita.

Do
Review №9

Cindy did really great. I told what pressure I wanted and the areas I needed work on and we did great. I like to relax when I get a massage without a lot of talking and she did it perfectly. Again great job and I will definitely ask for her again

Ch
Review №10

Macy did an excellent job relaxing my body. I felt like a million bucks when I left, looking forward to booking again with her. 😊

Ca
Review №11

Erica is a professional! She knows how to apply the appropriate amount of pressure to the triggers points. I have been pleased with her care for 6 years now. She has also become a trusted friend!

Ly
Review №12

Corey is the best! I know because my husband was a MT and he trained me to recognize when I had a good massage.

Er
Review №13

Jessica is absolutely the best. She listens to my needs, has the perfect pressure and gives additional information to ease the aches and pains. I hesitate writing this only because I can’t afford not to get into see her so…. Don’t take my spots. 😉

Br
Review №14

Macy did a terrific job on me and pointed out all the areas in my back and shoulders that she said are “angry at me”😂, because of the tightness and knots she felt. I will definitely request her on my future visits.😊

Co
Review №15

I became a member last fall. And I and been trying to book at least once a month. I have been seeing Macy for my massages. And Ive had the opportunit, to have Madison for a facial, and Ericka for a rapid tension relief. And I have been very pleased and happy to have had 3 very experienced and very qualified, professinal therapists. But I am not too happy with one of the receptionists at the front desk. She has been there everytime I have come and checked in and a few times still there when Ive checked out. And all those times her customer service skills are not very Profesional! I feel that she either in not happy with her job or she just dont like people!!

Mi
Review №16

Josh was Very Professional and made my very first time there getting a massage Very Relaxing. If you’re searching for a new massage therapist, I highly recommend Josh (East location)

Sh
Review №17

Erica is friendly, knowledgeable of massage therapy and concerned about her clients. She is timely, caring and concerned about your massage experience. I have had Erica for massage for several years now. Great!

Sh
Review №18

Megan is awesome!! She is my go to gal for facials and refers me on what to do next. I also enjoy the chats!! Highly reccomend her. Not pleased with the company freeze policy and extra charge each month. Sure hope the company gives their employees the extra $ they are receiving then. Otherwise it seems they would be getting cheated pretty often. Cause I know I have more then overpaid. I knew my stuff roolled over each montly but, had no idea I would be paying xtra because of it to use them up! Not a cool policy at all!!! 5 Stars to Megan 2 Stars to Massage Envy!!

si
Review №19

Megan always does a great job! I was getting ready to fly and I got an oxygenating treatment so that my face would feel hydrated. I left glowing and I felt like my face was drinking up all those lovely products! Will be back post trip! 👌🏾

Su
Review №20

Megan pays attention to detail, takes her time to find out your needs and what’s best for you! She is wonderful to work with, I always leave feeling like a million bucks!

Va
Review №21

I booked an hour long facial for 9am. My facial didn’t begin until 9:20 and then I was told we were done at 9:50. I was very disappointed that you pay for an hour and you do not receive the full service. The music lacked, the lights were not very dim, and I did not feel my aesthetician gave it her best. Truly am disappointed and feel like I wasted my money and time. I would not book a facial here unless you want to pay for a poor service.

Jo
Review №22

Xian uses great techniques I felt like it was very good work I will definitely be back to book with him in the future.

Ra
Review №23

Awesome massage! Zach is very knowledgeable in his deep tissue and trigger point therapy. I highly recommend him!

Al
Review №24

Every time I come to get a facial from Megan, she treats my skin with care and treats my concerns. She also recommends products/ingredients that have worked wonders for my skin. Truly an improvement every time I go. Thank you!

Th
Review №25

The massage was good but the front desk receptionists need some more training in customer service. I have seen Massage Envy for years and was excited when my husband gifted a 60 min treatment for my birthday. However, the first receptionist was obviously more concerned with selling the $75/month program rather than help answer questions about the companys massage and facial services. She also did not know about different type of massage treatments when asked. Throughout the conversation she seemed rushed and did not properly explain the check in procedures once booking the appointment. Nevertheless, my husband secured an appointment. I arrived 5 minutes early, and despite being the last client for the day I was rudely told I could not redeem the time I had lost because of filling out paperwork. After my massage by Erica, I was once again given a fast, hard pressure sale for the $75/month program. I would love to come back but I was not pleased by the poor customer service and the preoccupation with making a quick sale during both conversations with the front desk attendants rather than offer good service.

As
Review №26

I’ve never gotten a facial before. Now I’ll continue to get them because Megan did a fabulous job.

Ku
Review №27

First time getting a facial and Ms. Morales made it a great / comfortable experience! She is an expert in her field! Definitely would go back to her when I get the chance!

Ca
Review №28

Sierra is awesome!! I always leave so relaxed. It isn’t always easy booking an appointment with Sierra but well worth the wait. Can’t wait til my next appointment!

Ja
Review №29

Sierra is the absolute best! Not only does she give the most skilled massage that helps me manage my chronic pain, but she goes above and beyond with the care she exhibits for me.

Ni
Review №30

Xian is amazing!!! Such a great experience with him!! He incorporated some stretching with my massage that was needed and felt great. The conversation was awesome as well. All around personality and fantastic technique!!

Ru
Review №31

I was in pain from neck, shoulder & back issues. Joshua listened and really worked hard on my areas of concern. Because of my experience today I became a monthly massage club member. Thanks Josh!

Al
Review №32

James was amazing! The perfect mix of a relaxing massage while still working out problem areas.

Na
Review №33

Briseida tok care of me and really listened to what my skin needs were. Thank you so much! The facial was wonderful and the could really tell a huge difference in the pores and moisture of my face.

TA
Review №34

My facial with Megan was Awesome. No harsh chemicals and skin felt amazing when I left.. very hydrated..she knows what she is doing! HIGHLY RECOMMEND HER!

Pe
Review №35

Ceylon is great. I have trouble with my legs and can now walk and stand much better. He is very professional.

Na
Review №36

Megan was very kind and professional. My facial felt amazing. She is an ELITE employee!

Ma
Review №37

Joshua was very professional and gave a great hour massage. I will be back next week to see him for a 30 min stretch and a 90 min massage, can’t wait!Thanks Josh

La
Review №38

Zian is a great. Hes very in tune with his clients. He always ask how were doing and if were comfortable.

Ca
Review №39

Macy truly gives one of the BEST massages I have EVER had!! She listens to my issues and works diligently to relieve the pain I am struggling with. She is a kind caring young woman!! I enjoy my time with her !

Mi
Review №40

Zach is great. I see him every month and it has helped me feel better.

Sh
Review №41

Professional staff, comfortable environment. Zach was really kind and helpful, you could tell he enjoys what he does and is knowledgeable!

Ar
Review №42

Macy is an awesome massage therapist. I prefer a firmer massage as I sit at a computer all day and have issues with my neck, back and shoulders. Macy is always able to get the knots worked out and I feel so much better. Book a massage with Macy! You won’t be disappointed.

Le
Review №43

The appointment went really great, from the stretch to the firm massage. I left floating and ready for the things of the day. Have scheduled another appointment for next week.

To
Review №44

Love Massage Envy. The people working there are friendly and very professional. Look forward to going every month. Ceylon is very good. Would definitely recommend him.😀

Di
Review №45

Mindy is the best massage therapist hands down. I do not like a very deep massage and I am picky about who takes care of me. We talk about what I do and don’t want done every month and I am never disappointed! She is the best!

Pa
Review №46

Corey is the best therapist there is! He listens to what you need, and delivers.

Ca
Review №47

Cindy is the absolute best massage therapist, always a beautiful attitude and consistent!Love her❣️

Ni
Review №48

Mindy was great, targeted my trouble area with perfect pressure.

Al
Review №49

Cindy is one of the best massage therapists I’ve even been to! Very personable, gives amazing massages, and always tailors my appointment to whatever I need that day. I would recommend her to anyone.

Ev
Review №50

He really got some kinks out!Went in with a backache and came out relaxed and pain free. Thank you xian!

Sc
Review №51

My wife and I have been going to Siera for a couple years. She does an excellent massage always with a beautiful smile. We enjoy talking with her about all kinds of things. Give her a try. You will enjoy the experience too.

Tr
Review №52

If I could give them no stars, I would. I had booked a couples massage a week in advance for my boyfriend’s birthday. I am also pregnant. I mentioned us wanting to be in the same room multiple times, and they confirmed it was available. Only I got a confirmation the day before. We showed up 15 minutes early to do paper work like they asked. I mentioned again I was pregnant. They said the therapist was certified. We go into another room to wait for our massages. A male came out and took my boyfriend back to a room with just one bed. My boyfriend mentioned it was supposed to be a couples massage. The guy tried telling us there was a mess up in the system. Receptionist comes back, and tells me the person massaging me was not certified in pre natal massages. So I had to reschedule. So if we didn’t say anything, was the lady just going to wing it and massage me? Not once were they sorry. Or offered us anything for the inconvenience. We drove all the way there and wasted 30 minutes of our time. It was scheduled a week in advance, how was it so unprepared for? We usually go out west, but they were booked up. I will never go back to the east location. I guess I should of read the other reviews.

Li
Review №53

Zach does a great job listening to what hurts and figures out how to deal with it, I’ve experienced a decrease in much of the pain that I’ve been experiencing.

Jo
Review №54

Macey is AMAZING! She genuinely cares about what is best for the client. I have been booking with her for quite some time now and I’m so grateful to have found such a sweet person.

Je
Review №55

This Place gets you right in.There are plenty of therapists to choose from. I think there could be more background relaxing noises and Aromatherapy going to relax and set the mood of relaxation in each room and waiting area but Kyle was therapist and he was very perfessional

Ki
Review №56

Massage Envy made my birthday a very great one. Staff was friendly and welcoming. Kahli was AMAZING ! ♥️ Thank You guys

De
Review №57

Went for the first time. I believe my Therapist name was Allison. She did a really good job. Definitely plan on going back.

He
Review №58

Erica was very knowledgeable. She pointed out my trouble areas without me having to. Also recommended great stretches to help relieve those specific areas. Overall great massage!!

Ch
Review №59

Pleasant staff. My massage therapist was respectful and knowledgeable, and adjusted well when I asked for softer or more firm pressure.

Gr
Review №60

Had a full body massage after work. It was great. She doesn’t do a heavy pressure. That’s ok not what I needed. I slept like a champ -and feel ready for the day today!

Ke
Review №61

Megan was a delight for my first facial. I asked questions and she said as full of knowledge. Thank you. Facial was very relaxing. Thank you. K Henry

Ji
Review №62

I like lots of pressure on my back, and Macy does great with that!

Sc
Review №63

Excellent deep tissue therapy. Very knowledgeable in treating chronic pain root causes.

Li
Review №64

Very great hospitality here in both the front desk ladies as well as the massage therapist. The membership is definitely a great deal to save money if you’re interested in going regularly. My only downfall is the 12 month commitment. That’s a little steep for a “Massage” membership. I have had a massage done by both Macy as well as Brandon. Both were extremely knowledgeable and what they do and left me feeling amazing. Definitely recommend either one of them.

La
Review №65

Xian is always very professional as well as personable. He uses a range of pressures to really work out those knots & help you relax. I always leave feeling so much better.

Ro
Review №66

Megan does an awesome job of creating my individual care plan & treatments through observation & evaluation of my current needs & long term goals.

Ca
Review №67

Cory is a awesome massage therapist I highly recommend

Da
Review №68

Cory is great. He can tell when you need more pressure and will ask if you need more pressure.

Ji
Review №69

Megan does a fabulous job! I’ve been getting my facials from her for 2+ years. She is very caring and knowledgeable.

Pa
Review №70

I have been a Massage Envy member for several years & I am never disappointed. Allison did a great job yesterday & I continue feeling the positive effects today!

Sa
Review №71

Everyone at this location is so sweet & helpful. Erica is an amazing therapist. I always leave so relaxed.

li
Review №72

Cindy always does a great job. She has just the right touch to do an excellent massage. She’s both friendly and professional.

Am
Review №73

Zack was great very knowledgeable and focused on my goals.

Ad
Review №74

Megan is great, she does a fabulous job!

Sh
Review №75

Megan was awesome! Best facial ever 🤩

Xi
Review №76

Very informative on products and how to apply them. Feeling more handsome than ever🙏🏽

Se
Review №77

Allison has a warm therapeutic touch that kneads out the achy knots. Melts the tension away.⭐️ ⭐️ ⭐️⭐️⭐️

To
Review №78

Macy is very kind and professional. She does a great job. I would recommend her to anyone needing a massage.

Ha
Review №79

Mindy does a fantastic job! Always pleased!

Di
Review №80

Kyle was very attentive to my request, very professional, and is hands down the best massage therapist I’ve had while going to Massage Envy here in Wichita!

Ma
Review №81

Sierra is an excellent massage therapist. She really listened and focused on the areas I requested. I will definitely be back.

La
Review №82

Got my first Microderm from Megan and it was amazing! Megan always does a fabulous job!

Jo
Review №83

Macy is great! She always makes me feel comfortable and focuses on areas that I request.

Br
Review №84

Allow me to detail my experience with massage envy to allow a full understanding of my perspective:My girlfriend called the east location to schedule an appointment for me with a specific provider. It just so happened that this provider worked at the west location. No big deal, however she was not informed of this. She was also not informed that you must call the west location to schedule at the west location, as goes for the east.Unfortunately, the person taking her call chose to schedule her for a random provider at the east location. We were not informed of this and did not receive any confirmation messages. I arrived at the west location the day of my appointment, only to turn around. We called the east location back to reschedule, still not informed that you cannot call the east to schedule at west. They waived the cancellation fee. Asked for the same provider as the first time, and again, the person taking the call disregarded her request, and gave her a different provider. Once we realized the mistake they had made a second time, we tried to cancel and reschedule again, and this time they tried to charge us a cancellation fee because we were a “no call no show” for the appointment we had canceled due to them scheduling us for the incorrect provider.Her card has been charged without authorization after she SPECIFICALLY told them not to charge her card and understandably so, as it was their mistake, not ours. Unfortunately they are refusing to reimburse us, so we are marking the charge as fraudulent on our account.As a business owner myself, I understand businesses have a way they do things (call the location you want to schedule at) and that no, the customer is not always right, but I am failing to understand why this mistake was made twice, and now we are paying the price for mistakes that we had no say in. I do not believe that is any professional way to do business.We finally got in at the west location, but since have canceled, because we don’t want to struggle to do business with them. If these mistakes are so easily made, we do not want to find out what other corners are being cut.I would not recommend even trying to schedule with massage envy. I have no idea what the quality of service may be like as I’ve never actually had an appointment, but unfortunately simply trying to schedule with this business has been such a nightmare that it has only added stress and pain to my life, when this practice should be doing the complete opposite.I hope this review has provided you insight as to what business with massage envy may potentially entail.

Hi
Review №85

Brenda was phenomenal! Customer service great.

Du
Review №86

I got a facial from Meredith and she was great! She gave a nice massage during the facial and taught me A LOT about my skin. She was very knowledgeable and recommended a realistic skin care plan that I think I’ll be able to keep up with. My face looked much better when I left and keeps getting better. Very impressed. 10/10 for massage envy!

Ly
Review №87

My service with Kahli went well. She did an amazing job!

Sh
Review №88

Josh was extremely professional and I was completely relaxed after my massage. I may have even fallen asleep!

Ti
Review №89

I had a massage there for the first time and afterwards ended up signing up for a membership. I dont have enough time to go once per month so I schedule every other. With that, there was a discrepancy that happened and I ended up having to pay an extra $55, I was not the happiest person. The two employees that I spoke with on the phone were very professional and throughout the conversation/back and forth. The conclusion from those conversations were to have me speak to the Manager. The very next day (today) the manager, Rosie, reached out to me and was so awesome. She offered me two different, great options! Huge shout out to Rosie.

Mi
Review №90

2nd time this year I booked online and it confirms and gives you a link to download the appointment to your calendar - then find out the day of the massage what you booked online didnt make it down to the local site.

Em
Review №91

This happens to be the closest location for me, but very poor service. They don’t note the account very well as when it goes for cancellation or reschedules. When a message therapist called in sick at the moment of my message, they informed me that I would be added an enhancer since it was their fault. Again not noted. Wasn’t able to reschedule me until four days later. They don’t really work with customers like I believe they should. If your spending 60 dollars a month for the package for 12 months you would think they could offer good customer service. But I don’t see a difference between membership and nonmembers. When I call the reps on the phone can go on and on and talk, but they don’t actually listen to you when your trying to discuss any issue with their branch. She keeps talking over you. This branch needs some serious work with there front staff desk, with communication, listening and notations.

li
Review №92

Always love a calming facial with Brie!

Mi
Review №93

Leading up the appt was fine. Pretty typical. The problems began when I arrived early (as they advised me to) and filled out all the paperwork and they told me the therapist usually runs late. But she said, I will still get my 30 minutes. I was a little perturbed because this is inconsiderate of my time as they dont know that I dont have something to do at 745. But, Okay, Fine, I can wait a couple minutes. My appt was at 7 PM. I waited until 7:11 PM and the therapist showed up. I dont know why they think its acceptable to keep a client waiting for no other reason than she just runs late. The actual appointment was a 30 minute stretching session. As this was my first, I didnt go in with any expectations. I would say it was a 6/10. The therapist just went thru the motions but I didnt really have any problem areas either. Then she wrapped it up. I checked my phone and it was 7:34! She only did 23 Minutes, after making me wait for 11 minutes and the receptionist promising that I would get the full 30. The only reason I went here was because theyre the only therapist in town that offers stretching, but the service isnt something I need and safe to say I wont be returning.

PA
Review №94

Never had a facial that hurt and my nose is bruised. the tool for blackheads caused the pain and bruising.

An
Review №95

Erica is the absolute best! I always have the most relaxing time and an greeted with happy, friendly faces!

MI
Review №96

I have read many bad reviews of this location and despite that I went and tried this location. According to me its in a very nice location of Wichita and the inside is clean and calm; ideal for massage. The most important thing is that the massage therapist should be good and I have had 5 massages in 4 months now. I because of my busy schedule cannot schedule ahead of time and therefore end up with new person every time. I also went for a body scrub/facial and really enjoyed that too. I did have allergic reaction to there massage oil. But as any one can have allergic reaction I told them to write in my chart that the oil used on me should not be used again. I give them five out of 5 after extensively checking them out. I wrote review under my maiden name and they will not even know me when I go and visit them.

Ca
Review №97

Went for a 60 minute facial. The esthetician finished after 45 minutes. When I asked why the facial was 15 minutes short, she told me that the 60 minutes includes “consultation time” at the beginning and includes time for undressing/redressing. This consultation time at the beginning lasted 2 minutes, and she just asked me the same questions I had already filled out before my appointment. At the end of the facial, more “consultation” time was used up by her trying to get me to buy products. Seems like a scam to use 1/4 of the allotted time for consultations. And to make a client pay for their “undressing and redressing time” is ridiculous. The facial itself was average at best, she mainly just rubbed oils into my face the entire time. I had asked for extractions and she barely did any. Will not be returning.

Ja
Review №98

Update 10/17. Reason for 4/5 stars.I started with the West Wichita location and had amazing service. My son is a minor and also a member. We utilize the couples room so that we both can receive treatment, using our time efficiently. The West location has a curtain in between the rooms to change then opens during the massage. The East location doesnt have a divider so just changing takes up our time. I would suggest a room divider to better utilize the time getting started.

Je
Review №99

Couldnt schedule an appt online so had to call. Had to wait 2 weeks for an appt, only to have them cancel last minute because the masseuse wasnt feeling well. Second time this has happened with this masseuse.Not to mention I have asked to cancel my membership because they are never available, and yet they pull the money each month. Every request weve turned in, theyve honored my husbands requests but ignore mine. Terrible business practices...

Ri
Review №100

Ceylon knows every sore spot. Ceylon does good work

Ga
Review №101

Highly recommend Tatiana! Best facials I’ve ever had and I will continue to see her over and over. She makes me feel so comfortable and relaxed and my skin always glows after my appointment!

De
Review №102

Good experience. All employees seemed inexperienced and uncertain. Had to ask for enhancements, none offered.

Cy
Review №103

Cindy is on of the best! I’ve come back consistently for 6 years just for her!

Es
Review №104

Megan is amazing ! My face looks so great !

Re
Review №105

I loved going to this location but I moved to South Carolina the massages were great, but I had surgery and couldnt go they charged me for one of my sessions that I couldnt use. Then they charged me for like 3 or 4 sessions that I never got to use they told me that had expired even though I had paid for them and I had to change my bank card threw my bank because they kept charging me. I called The Wichita location and they said numerous times they told me that they would call me back and fix it but never did. So Beware .. You may not get what you pay for. Im out a couple hundred dollars. And they wont fix it.

Li
Review №106

Cari is THE BEST! I have had multiple massages here and always go back to her. I came in with a massive headache, told her, and left without one. I cant recommend Cari enough- shes kind, has helped me with my medical problems and truly cares. I give her a million stars over and over again!!

Ri
Review №107

ABSOLUYELY LOVED MY VISIT!! I had a full body massage and everything was perfect. The lady that I had turned on classical music, made sure to ask the level of pressure I was comfortable with and just made the environmental absolutely relaxing. I did noy want it to ever end and after my full hour I felt like a new woman. Prices are kind of high but definitely worth it!

Le
Review №108

Ive been to this location multiple times for massage and facial appointments and have loved the massage therapist and esthetician providing those services. The office team and management on the other hand have been less than impressive. The phones seem to always be down and my most recent appointment was cancelled because they could not reach me (because someone elses phone number was entered in on my account). I spoke to Zoe, a manager, and she had no solutions to remedy the problem. I drive an hour to Wichita making this trip a total waste of my time. I would never come back but I have yet to find another massage therapist that does deep tissue like McKayla.

Da
Review №109

Dermaplane with Briseida was amazing! Can’t wait for my next appointment.

Me
Review №110

Lots of scheduling options make it easy to get in here quickly & the Waterfront is a convenient location. Front desk staff is super friendly & Yazmin was my masseuse -- I would recommend her. Facility is nice and comfortable. While its not the luxury spa environment, the prices are very reasonable and make this a place I can afford to go regularly.

EM
Review №111

Cindy’s massages always make me feel better!!

Jo
Review №112

**UPDATED** This location is by far the worst I have ever had to deal with. They constantly cancel same day appointments with minimal time before an appointment was scheduled. Additionally, when making appointments over the phone they mark you down for the wrong day and/or time. I would not recommend this location to anyone. The management at the location is inept in that it allows such poor customer service to continue.**Management- please post an email address inwhich I can address my concerns.**

Ro
Review №113

Maybe the best massage Ive had in my experiences there. Great pressure and coverage

Ve
Review №114

Horrible experience. From the moment I walked into the door they were using high pressure sale tactics to try and encourage memberships. The massage therapist rushed and shorted me 10 minutes of my massage. The massage itself was the worst I have ever experienced. Table was uncomfortable. Rooms were not inviting. Not relaxing at all.. I will be 100% returning to my Beau Monde.

ta
Review №115

Mindy was exceptional Very knowledgeable, friendly, and professional. I will definitely be going back

Kr
Review №116

Got a gift card they wouldnt let me use unless I put a second credit card payment down to reserve my spot. The young girl on the phone was very rude. I had been a loyal customer before this but not anymore!

Ca
Review №117

The service rcvd was exceptional! The gift card purchased through a fund raiser at the local YMCA states that the gift card was $100 in value however Massage Envy did not honor this amount and insteaded only allowed the person rcving the gift a massage at $65.00. Stating that there is a zero dollar balance! Speaking with the manager, Rosie, she was short and not helpful! Just a reminder of why I will no longer purchase gift cards for anyone from Massage Envy.Contacted the office on 12/29/2020 to speak to the franchise manger per direction below: left a message with Kirby to have returned call to my cell phone!

Ja
Review №118

I requested deep tissue massage and the first thing my massage therapist told me when she came in my room was that she specializes in soft touch and that no one else was available. I had the worst massage in my life it was not worth a dime. Then I had to sit through their sales pitch because this whole place operates based on you signing up for their massage club and paying yearly dues for their services. They also have that pitch where they say if you sign up right now its a certain price but if you leave the building and come back tomorrow then the price goes up. Any business that does business like that is shady and manipulative.

Ti
Review №119

I got a facial with Megan and she was amazing! Highly recommend!

Sh
Review №120

We bought a gift card for a couples massage vdat 2020 then covid hit. They would not give us our money back and said we could gey separate massages which defeats the purpose of a ccouple massage for vdat. For the past 6 months I have tried to get a hold of a manager and they are always not there conveniently. They never call back but put notes in your account that say they have. Now they are sayingwe can get a couples massage but the company is so shady it makes mt skin crawl to think about it. After all of this they still refuse to give me a refund. So anyone looking for a discounted gift card let me know.

Am
Review №121

My facial was wonderful and very relaxing!

Vi
Review №122

Was not impressed!! Felt like a doctors office instead of a spa. Not even locker rooms or robes!! Therapist that I had rushed the massage. the music to loud. And not clean cut, clean shaven employees! Great for just the massage but not the true spa experience. I give healing waters 4 stars on their worst day.

Sh
Review №123

Cory is a great massage therapist. Listens to your needs and executes.

Sy
Review №124

Amazing therapists at east location. If you want to feel better every day in every way, go get a massage every month. Pricing is amazing compared to any other spa or clinic in town. Ask for Sydney at the front desk and she will get you set up with a wellness plan that can change your life, one muscle at a time!Bonus- they also do a Total Body Stretch and skincare too! Facials, Microdermabrasion Infusion and PCA chemical peels.

Mi
Review №125

Everyone was knowledgeable and professional. The membership they offer is a great deal. If you want/need a massage, this place is the way to go. I will be back on a continual basis! Very satisfied with this business!

Al
Review №126

Brenda was AMAZINGLY AMAZING! GIVE HER A RAISE RN!!!!

cr
Review №127

Relaxing and felt great ! Would like some explanation of the process and products.

de
Review №128

Could not relax the whole time cause Michelle would not stop talking to me during my massage. I felt like I was in a doctors office ,she was trying to act like a physician. I left more stressed then relaxed . Work on your people skills .

An
Review №129

Great service! I would recommend Massage Envy to my friends and family!

Fl
Review №130

Great place to go Macy does an awesome job and their memberships make it really affordable

Mi
Review №131

Facilities are okay; easily makes mistakes on how much time you requested to book and what you actually receive. Left a complaint by voice mail; never received a return call. Not the most helpful in helping you understand options, particularly if you are a monthly subscriber.

Lo
Review №132

Well rounded massage that focused on clients needs. Cindy is a professional.

Wa
Review №133

Customer service and facility great

Ta
Review №134

Been a member for over 4 years. They have always been accommodating and the service has been excellent. Kristen is very good and professional. Highly recommend this place.

Ta
Review №135

OMG, if you havent had a massage from Xian, youre missing out! He does an amazing firm pressure massage.

Da
Review №136

Good relaxing massage. Will be scheduling again soon.

Ch
Review №137

I came in for a massage for the first time. It was great! My job causes a lot of stress and muscle tension and been stressed lately. When I left I was totally relaxed and wasnt stressed.

Ki
Review №138

Super disappointing having my massage canceled once again because the therapist is sick or no longer with ME. Especially since I already paid for it…..

Lo
Review №139

I loved the massages but I would HIGHLY recommend going somewhere else. The contract is FULL of fine print and charges. What. A. Joke. Bad excuses when you call managers also.

Ni
Review №140

Cindy @ Massage Envy East does a fantastic job every time!

Pa
Review №141

Cory is an excellent therapist. 5 Star

Tr
Review №142

I loved my facial from Megan!Thank you Megan!

Bo
Review №143

Presley out west and Macy out east are the only reasons I still go.

Ka
Review №144

I felt much better after I left. The tension in my back was gone.

Je
Review №145

Very professional. Comfortable atmosphere. Massages and facials are both excellent. They will educate you on your issues and how to continue to help yourself. Highly recommend.

Je
Review №146

The employees are great as are the services. However this is a corporate feel, they definitely work hard to get you into a membership even if it is not needed or used.

Re
Review №147

Was a little concerned trying them again since I had big issues in the past with both the Wichita sites, but opted for a second chance and so far, so good.

De
Review №148

My facial was incredible. The hour went way to fast. Cant wait to book another appointment!!

Ju
Review №149

Just had a massage with Cindy. I’m not one to write reviews but She did an incredible job. Would highly recommend!

Sa
Review №150

I was really impressed with the massage I got from Erica! She did a great job making me feel very relaxed! Highly recommend seeing Erica!!!

Be
Review №151

Macy was the best and listened to the needs I had!

Zo
Review №152

I love Massage Envy. I am an over the road truck driver. I drive all over the country. Whenever I have the opportunity, I try to get a massage. All I did was call this location. The person who answered was very rude. Very disappointed.

Jo
Review №153

It was a very good experience.

Fr
Review №154

I am in bad shape. Which means I should have book 90 minutes instead of 60 minutes. But I am glad I came here. My lower back is a tense mess. I can walk upright again.

Ni
Review №155

HORRIBLE MANAGEMENT !! Rosie is not fit for a manager and Kaylee is very rude. DO NOT WORK HERE !! 0 stars

ai
Review №156

The massage was for 50 minutes since I have the membership with them. Great massage!

Ly
Review №157

Cindy is so wonderful

A
Review №158

THIEVES! The reviews are true they will be double charging your account for services. Telling you that you received a free service then you are charged for it 2 days later. Thats fraud.

Ma
Review №159

Friendly staff as well as employees

Co
Review №160

To increase health and wellness, please try Massage Envy. I have joined their wellness program and highly recommend them for excellent, affordable massage and facials!

Me
Review №161

Thank you for a lovely self-care experience!

Ca
Review №162

Although the man who talked to me about a membership was great, the environment was not inviting or relaxing and the other staff seemed very inexperienced and chaotic. I left and will be going elsewhere.

Am
Review №163

Everytime I call with my concern i get the manager is not here today well where has she been for the last 2 months?!! Would give negative if was allowed.

To
Review №164

She does an amazing job!

Ch
Review №165

Xian is awesome

Da
Review №166

Excellent service. Reasonable prices. Id give 5 stars if I didnt have to mess with the silly membership thing.

Ge
Review №167

Kyle did exactly what I asked for! I’ll be back!

Gl
Review №168

I am very satisfied with my appointment and my massage thank you everybody here is really nice and polite and very helpful

Mf
Review №169

Go west . I live out east and if 0 stars was an option. I would have chose that

De
Review №170

They always make me feel comfortable there, and Im much more relaxed when I leave.

Le
Review №171

Definitely relaxing looking foward to going again

Ch
Review №172

Ive had great massages here. Good customer service

Br
Review №173

My massages are always perfect and the staff are consistently friendly!!!

St
Review №174

Not the massage I was needing. Need to work out pain. But got a relax massage instead

Va
Review №175

Macey is wonderful!!

Me
Review №176

Helped alot went in a few weeks ago been feeling better sense

La
Review №177

Get customer service and great massage

Jo
Review №178

If you can take the time, its really worth the money!

De
Review №179

Best massage ever!

Me
Review №180

Management and staff are very professional. I feel comfortable coming here.

Va
Review №181

Sierra is a wonderful therapist! Ask for her!

Mi
Review №182

Mindy is great!

Ed
Review №183

Brandon Williams is there best out there so far!!

Wh
Review №184

Manager called me a lier and refused to refund me my money

Ly
Review №185

Great massage. Great members deal!

K
Review №186

Horrible. Say they would get back with you and never do!

Cy
Review №187

Great

Lu
Review №188

Ok place

Ki
Review №189

Friendly staff, good people.

Kr
Review №190

Kristy is a scalene queen!

Ch
Review №191

A delightful experience.

Br
Review №192

Great place to relax

Es
Review №193

Always amazing!

Pe
Review №194

Juan is fantastic!!

Ka
Review №195

Attention to detail!

Ka
Review №196

Amazing facial!

Ja
Review №197

Kahli was AMAZING!

Information
19 Photos
197 Comments
4.3 Rating
  • Address:10096 E 13th St N # 126, Wichita, KS 67206, United States
  • Site:https://locations.massageenvy.com/kansas/wichita/10096-e-13th-st.html
  • Phone:+1 316-630-9400
Categories
Working hours
  • Monday:9 AM–9 PM
  • Tuesday:9 AM–9 PM
  • Wednesday:9 AM–9 PM
  • Thursday:9 AM–9 PM
  • Friday:9 AM–9 PM
  • Saturday:9 AM–8 PM
  • Sunday:10 AM–8 PM
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Gender-neutral toilets:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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