EcigCharleston - Rivers Ave

Excellent service. Topher was extremely knowledgeable and made sure to get the exact right product to meet my needs. 10/10

Topher, the manager was awesome! My sister bought a whole new setup and he explained in detail how everything worked. I was looking for an alternative juice to my usual and he helped me pick out the perfect blend at a much lower price.

Came here as a first time delta 8 buyer and topher was super knowledgeable about the product! We ended up getting a few edibles as well based on his great recommendations. We’ll definitely be returning to this location!

I only go here because it’s the only store in a 10-mile radius that sells a specific pen, but I would drop it in a heartbeat if I could.I truly understand nobody wants to be open long hours or all day or whatever, but it’s extremely frustrating when I only have time to get something after work and they’re the only store closed by 8pm while everywhere else is open until at least 9.Don’t even get me started on trying to pick something up on Sundays here, I’d rather shove my head in a bucket of scorpions.

I LOVE going to this store, which is the only .. E-cig .. and Vape Place, I’ve been coming to for the last few years. Now there is Topher, who’s the Manager, and Jody .. with whom I interact. Both of them are great, it’s always really good to see and talk with either of them. They don’t simply want to sell, but explain, and are honest about these products. It helps a great deal to have someone who has knowledge, and is willing to take the time to answer questions! Plus, it is wonderful to have a little chat when I see either of them. 😃

Loved my experience! Ashley (the manager,) was absolutely he best. I had so many questions, and she had every answer! She made me feel comfortable and welcome. I will definitely come back and see her. Thank you!

The manager, Ashley, is phenomenal. We were having issues with burning through carts in a number of days and connection issues. She was extremely helpful on fixing our issues and always recommends good stuff. We’ve never been disappointed in any of her recommendations or interactions with her. Will 100% be coming back!

Topher was amazing at explaining the difference in vapes and was so patient with me, since this was the first time I had been in a store like this. He is so knowledgeable & kind. You have a great employee!!!

Had assistance from Topher today at the North Charleston store.He was very knowledgeable and professional! I am very happy with the products I purchased.

Topher was great as a sherpa, found me exactly what I needed and advised me in the use. Cant recommend enough!

I LOVE coming to this store. I always get mixed juice which is awesome because I know I will always get exactly what I want and in a lose dose of nicotine that I cannot typically find in premixed bottles. The staff are AMAZING! Always so friendly and helpful. Jessica is my absolute favorite. She always helps me out, and is super cool to talk to. Going in there amd seeing her is like stopping by to see a friend. I couldnt recommend this shop any more, go see Jessica!

Jody was fantastic and knowledgeable of the products as Im new to vaping so it was nice to have someone to break everything down for me to understand.

Shopping has been such a frustrating experience this year that I always dread it. Tim, at the North Charleston location just made my day. Instead of just telling me the battery Im used to is not available, he explained alternatives, and the advantages of the one I ultimately bought. Also tried a new flavor first time in 5 yrs.In a very hectic time of year when people seem to want to rush through everything, he smoothly handled all my questions, as well as helping another customer. He has customer service down to an art, and I left very impressed, and feeling well cared for. You rescued Christmas, Tim. Thank you.

Visited store today and met Perry (da boss), Desiree & Ryan. Desiree was helping a customer when I came in, so rather than make me wait, she called for Ryan who came right out and helped me. I had some questions about some new items and Ryan was amazingly knowledgeable and helpful. So glad we finally have a N. Charleston store!!! I highly recommend ECIG Charleston & the N. Charleston store if its in your area.

Very friendly staff, informative and was very helpful in what I wanted. Would highly recommend going to this place for Vape Products. One of the staff Jody was very helpful as to what I wanted, overall a very nice store.

Tabitha was so friendly,helpful, and patient helping me pick out a mod. She showed me how it worked and helped me with the diffrent juice options and strengths. I will definitely be back to E-Cigg Charleston for not only the product but great customer service!

The customer service here is and always has been great! If you need help finding any of the flavors there employees are spot on to where they are exactly. I have had nothing but a great experience dealing with ecig charleston from the first day I walked in the dlld5. After being a member for almost 3 years now, Im able to tell them exactly what I need and be in and out in less than 2 or 3 minutes!!!!!!!

Topher was great and made the process very easy and knowledgeable. I feel as if I knew more when I left then when I came in.

The customer service here is great! Ryan and John helped me find the flavors I love and have great experience. After being a vaper for almost 3 years now, I was still learning more and more information on saftey and repair. If you’re looking for good starter kits and a great selection of juice come here!

First time in and Topher was extremely helpful. Picked this stuff up and it didn’t disappoint.

So went to get some coils for the drag X plus and the cashier did not seem to understand my inquiry. I said I needed coils for the drag X plus multiple times and she even showed me mods to get a better understanding. She gets the coils and as I get home and about to open the package I noticed these are different. After looking on voopoos website I found she sold me the wrong coils.... so Im out of the $18 I paid and then its more infuriating since I assume they are like most shops dont do refunds or exchanges... will never shop this chain if I can help it overpriced and incompetent employees.

Just bought a nice Eleaf and I had a GREAT experience! Arin was very nice and also the other guy who was there! They explain everything and you don’t feel rushed at all. Best vape place I’ve ever been too ! Will definitely be back !

Tabitha was amazing and I’m doing this review a little late but she provided incredible customer service! She answered all my questions and gave me additional info that I did not know I needed that aided me with my purchase! Great experience

Ashley was extremely helpful. I needed a new tank and coil and she took the time and made sure I got the right coil and even cleaned my vape. I will return

Topher gave excellent customer service. I will most definitely return.

Great staff, great selection! I really like this location specifically because the employees are so amazing. Their knowledgeable and fun to talk with.

Jody was absolutely amazing, had a lot of great knowledge, was very friendly, and was very easy to talk to.

Everyone there is ALWAYS so helpful, ie…Kaitlyn and some others I can’t remember names of, but I will have to say that I was especially impressed when I went in a “hot mess” …..,and Ashley ( whom I found out only later from a time before when she “saved me”, to be the manager) went above and beyond to not only spend extra time at the end of a long shift, to work with finding just the right part to fit my beat up drag 3 hand- me - down from my son. I also made a great purchase on a new Novo smok!!!! ( as a back me up) Ashley gives great tips such as how to put rubber bands around the glass so if it drops it won’t break as well as others and is always there to help me when I’m in a pinch as a matter of fact I might be going there today because my Ecig is kind of acting up on me today LOL😂.Excuse all of my run on sentences and dangling participle’s because I really don’t care whenever I’m texting sometimes just talk text when I’m just speaking from the heart, but like I said everybody here is wonderful and I can only speak from the experiences of the people I personally can remember the names of, so anytime you want great customer service go to ECIG Charleston!!!🤗

I went here today to get a new vape, when i walked in anthony came right to me and asked me what i needed, he talked to me and showed me different vapes and explained the difference between each one. He also showed me some new stuff they got in and he was so great, he explained everything and answered all my questions! great customer service !!

Topher was amazing and very knowledgeable on all the products! Would recommend to a friend.

Went to 2 vape shops before I came here, Kaitlyn was so informative and polite, she took her time, and answered all my questions, Im helping my grandson quit smoking and she really gave me helpful tips and advice. Will be back.

Jody was awesome with helping me. He was very kind and great.

By far the best vape store in Charleston and surrounding areas. Every staff member I have encountered is friendly and knowledgeable on the products. I recommend E-Cig charleston to everyone who ask where to go. Mostly I appreciate the honesty of the staff that means alot to me.

I really love this place staff is always friendly and informative and kept up to date with new products coming out. The only thing I wish they would start carrying is salt nic flavors. They would have my full business if they did as well as other ppl that like them.

Great service every time! Topher does a great gob of answering all of my questions.

Great place for the essentials but I really wish they also had a smoothie machine. Smoothies hmmmmmmm yeah! Smoothies should be sold at every store!

The staff is amazing, they had all the patience in the world to explain me clearly everything and helped me much more than I really expected. I loved them and I totally recommend.

Just bought two batteries to power a non eCig vape device. Although the batteries screwed in to my vape cartridge, they wouldnt power it. Went right back into return them. They refused to take them back ($50!). They didnt tell me before I bought the batteries that they wouldnt work with any but ecig products.

Love coming here. Everyone is always so nice and helpful. Kaitlyn helped me out big time today and was amazing!

Katlyn is by far the best Employee that I’ve dealt with, coming into ECIG! I’ve been to different locations. She’s very helpful, kind and sweet

What a joke. A wall of juice that come in a max of 0, 3 and 6mg only and they aren’t allowed to increase the nicotine level. Another wall of house juice that comes in higher levels like 11 or 18, but only work in pens. The one of a whole 6 juices they had in 12mg that I chose cost me $22 for 30ml and it’s some no name brand.

Great products and great customer service and support , just read a review of Keiths review and sorry Keith but your wrong I got to pick my nic level even though I only wanted a 5 but I was told I could have way more,so sorry Keith but your wrong.i have been a customer for a long time so keep up the great work Ecig.

Ryan was very helpful! Would definitely recommend him and this store! I was having problems with my vape and he was ready to help me right away!!!

Tylor Spuno was extremely helpful in answering all my questions and in recommending items.

Jody was an amazing employee helped me with everything i was looking for highly recommended

Topher and the other fella working were extremely helpful answering my 50 questions I came in with

The customer service here is always great, especially Jody!

Employees are super friendly and helpful, Ive been here twice and both times theyve exceeded my expectations.

Customers service excellent, very informative and fun. Fits the needs of customer likes and more. Bewarned to spend more intended lol!

Awesome selection of flavors & supplies. Nickie is awesome! It’s also super nice inside. I’m a fan for sure.

It was such a wonderful experience! Elizabeth was very helpful and honest in helping me find a new vape device!

Thank you so much for your assistance today with my CBD oil! You guys were very knowledgeable and professional, and I’ll be a repeat customer.

Tim is a great salesman and very knowledgeable. Never pushy… gets you just what you need!!

Does not honor their warranty policiesHorrible ignorant manager 😡Would not go backAvoid at all costs and go toModern Vapor Company,North CharlestonOrIsland Vapes, Summerville

In addition to Always providing excellent customer service, Liz & Nickie went over and beyond to help me with a favor. Thank You!

Great customer service, especially Elizabeth at the North Charleston store!! Very knowledgeable and friendly! Go Cowboys!!!!

These people lie and say they must enter your personal information into their database to sell you products, and will refuse to do business with you. They have no need to keep my information. They have no need for my business either.

This place has awesome customer service and very helpful and one more thing I just want to say thank you Elizabeth

Recently moved from Kansas City and found ecig of Charleston for my vape needs. Absolutely love the place flavors and prices!

Got help from Tabitha she is very knowledgeable. She is very friendly to do business with.

Jelly was very nice and knowledgeable! We will definitely be back.

When 8n there to buy some of my e-juice and ask questions and they had 5he answers for.

Ryan was Great!!! Helped me find my new flavor Lava Luau 😀

The saleswoman that helped me was amazing. Very professional and knowledgeable :-)

Came in to just get a lighter but a guy name Mikey or mike with glasses was so helpful I recommend this place to all my friends

Ashley was VERY sweet and helped me find exactly what i was looking for.

Had a problem at the Goose Creek store ..they contacted me on Facebook and took very good care of me . will continue business with them ! 😁

Super nice staff and always willing to help their customers.

John showed me many options and explained all thoroughly will return

Always a great experience. Super friendly and always ready to help.

Always know what I need even when not for me. And always friendly and patient

They didnt have a clue what they were doin, only knew how to smoke an e-cig and operate cash register!

I love ecig charleston, the employees help you with everything and the prices rock👍👍

Tabitha and the crew has always been wonderful to work with

Elizabeth and Laura helped me out very much! Great place

Laura and Elizabeth were super helpful and knowledgeable.

Great employee. Patient and helpful. Thank you.

This place pretty good. Staff is cool.

Great/very helpful staff, as always!

Great store Ryan was very helpful

Tabitha is always helpful when I come in.

Helpful and friendly staff.

Very helpful and accommodating

Always verry helpful

Tabitha rocks