Elements Massage

I recently visited Elements Massage and had an exceptional experience from start to finish. From the moment I walked in, the serene atmosphere and welcoming staff set the tone for a truly relaxing visit. The facility is immaculately clean, beautifully decorated, and designed to promote a sense of calm and tranquility.My therapist was incredibly skilled and attentive, taking the time to understand my specific needs and preferences before beginning the session. The massage itself was nothing short of amazing; every knot and tension point was expertly addressed, leaving me feeling rejuvenated and completely at ease. The use of high-quality oils and soothing music further enhanced the experience.What sets Elements Massage apart is their commitment to personalized service. The staff genuinely cares about the well-being of their clients, making sure each session is tailored to provide the maximum benefit. They also offer a variety of massage options to suit different preferences, ensuring that everyone can find the perfect fit for their needs.Overall, Elements Massage exceeded my expectations in every way. I left feeling not only relaxed but also revitalized. I highly recommend their services to anyone looking for a top-notch massage experience. This place is truly a gem!

I got a 90 min hot stone massage with Tyler and loved it. I work a desk job and often get knots in my shoulders and had been having some lower back pain. Both feel a LOT better now.I highly recommend trying out the hot stones. They feel so nice and melted my muscles. I wouldnt do them every time, some issues need more precision but they were great in general. My back felt great afterwards. Definitely a place work checking out for a nice massage!

If I could give it zero stars, I would I had been there before multiple times, then I encountered someone by the name of Lindsey who I a was later told was a higher up manager, who was extremely rude to her Staff members very belittling to the front desk, and I even heard her mention a couple of times that she was distasteful of “The Gays.” I brought this concert up in an email what I was told was the owner by the name of Lisa. You would think that something like this would warrant a phone call or an email back and I have yet to hear so I would never Visit this place or recommend them to anyone. It is absolutely disgusting to have people in upper management act and behave this way.

Very peaceful and calming. I enjoyed the warm massage table and the fact that I got a chocolate patty mint on my pillow. I wish they weren’t so high pressure sales with their add on options and membership though. It takes away from my relaxation.

I’ll say that I have enjoyed my sessions, but the Very bad customer service that he/she at the front desk doesn’t know how to conduct business. I definitely wouldn’t recommend this place to anyone not only because of the customer service at the front desk but also because they can never keep massage therapist the same they’re either quitting or they don’t have enough therapist. Very disappointed, especially because that wish I didn’t have to go back to use my other two cards might just give them away that’s how bad the service was unfortunately

1. Best customer Service2. Very accommodating in rescheduling and cancellations.3. One of the best massage experiences i have gotten in the US.They have plethora of choices in massage and before you go in you get a form to fill out and point our the places you want the desired level of pressure on those points. The whole process is very systematic, less talking, more calm and an enjoyable overall ambience as soon as you enter. Deep relaxation music and pleasing silence already welcomes you as soon as you do your covid-19 Temperature checks and off you go in.My massage was so soothing that i feel rejuvenated and an actually a new person. Today being 31st this is a great start to a party that will be rememberedHappy new year to all my yelpers!

Landon was great. Docking stars bc i was told on the phone I couldnt book a 90 minute because it would cut into his 15 minutes of turn over time. Thinking i would get a full hour at least since they finally give them turnover (wasnt a thing when I worked there) I obliged. Started after 1pm bc I had to fill out an extensive intake form (not an issue) but I was still stopped at 1:55? If he gets turnover, not seeing why I wasnt stopped at the top of the hour. Especially since we didnt start on time. I rebooked though bc he was good. Thats just a lot of money to not even give a true hour.

Me and my Husband booked a couples massage and unfortunately there was only one appointment booked even after calling to ask Specifically about the couples massage appointment no one said we had to book separate over the phone and then they offered us to come back later for separate appointments which was nice but at our appointment time only one of us could get a massage..

Wonderful experience! Sheri asked questions about problems I specifically have and addressed those areas during the session. She was able to relieve almost all of the pain in my hand and wrist that has been a problem and increasing for over a year, as well as significantly reducing severe pain in other areas in just one treatment. She is very professional and friendly, and the staff greeting you is also very friendly and welcoming.

Great atmosphere and ambiance. I absolutely loved Amy, who did my massage. It was my very first massage, and I liked it so much, I got a membership! So glad I found this particular place.

Tim was an excellent massage therapist. Was a very helpful and relaxing massage.

As a licensed mental health counselor, my daily routine involves extended periods of sitting. I complement this with daily weight and cardio training, along with regular walks with my two large dogs. Additionally, I serve as a yoga instructor. Recognizing the significance of therapeutic relief and tension release, especially as I age, I have incorporated massage therapy into my self-care routine.My experience with Landons massage therapy has been truly exceptional. Landon distinguishes himself as an exceptionally attentive therapist, adept at addressing areas of tension with a depth that remains entirely pain-free. Throughout the session, Landon maintains a high standard of professionalism and unwavering commitment to ethical practices. His inherent kindness and presence create a comfortable and trustworthy environment.Landons qualities make him an excellent choice for individuals seeking a massage therapist who not only comprehends the physical demands of their daily life but also approaches their work with a profound sense of presence and awareness. This, coupled with his evident commitment to self-care, allows him to infuse his practice with compassion and expertise.

Eh. Pretty good massage by Ben, but places like this and Massage Envy seem sterile and uncomfortable to me. So, this review is more about the place and less about the massage. The bed, if you can even call it that, is just a table with a plastic top and 1 thin sheet. I had to ask for an extra blanket because I was freezing. I was in a lot of pain and needed a massage, but I won’t be returning. There are too many excellent massage therapists in private practices around that offer more, with better prices.

Had a gift card to Easton Town Center which I tried to use part of here but they were not able to charge anything less than the full balance, but they didnt let me know until after the 90 minute massage (which was only about 75 minutes). Im now stuck with a credit to a massage parlor that I will not be back to. I cant in good conscious recommend anyone go here since there are plenty of other good massage places nearby!

The massage was wonderful, but there was an annoying issue with billing. At the start of the massage, my therapist told me since it was my birthday, she could add on aromatherapy for free. When checking out, I was charged for it because apparently that deal is only for members and I am not. The therapist didn’t tell me that, and I wouldn’t have agreed had I known that I would be charged. Mistakes happen, but it’s frustrating that the fee was not waived.

My husband booked me a massage as a gift. He said they were very kind and patient with him while setting it up. Everything was wonderful, I feel like a whole new person and will definitely be going back more regularly!

I went to the location in Easton and my therapist Tim was amazing. Very professional and did a great job handling my sore muscles

I have been hurting alot and Daniel asked me where my problem area was and he worked in that area. I have felt great all week. Thank you Daniel.

Have been going to Elements massage at Easton for the last 6 months or so and always leave feeling great. Melissa is who I see; she is communicative and very skilled. I would recommend.

Overall not bad. Only reason Im not putting 5 stars is I like to relax during my massage and the dude would not stop talking. I thought I made it obvious a few times I didnt want to have a conversation but throughout the entire hour he talked. Nice guy but I dont want to be manspalined about my job while getting a massage. Might try again with a different person.

Great staff and surroundings! Will definitely go back.

Front desk ladies were amazing and super friendly. Ben, my therapist, did wonders on my trigger points which usually keep my pain at an overall 7 or 8. Left feeling great .

Great everybody was exceptionally wonderful. The receptionist was beautiful and she made scheduling and and checking in very smooth. The massage was everything I needed and pain relief was amazing. I felt comfortable and relaxed the whole visit. Also the massage therapist was exceptional and skilled. I believe her name was Talea she was truly a gem.

This was my first ever massage. I was scheduled with Amy. Amy was very professional, explaining everything to me clearly before starting. I was having upper back pain which she was able to relieve 100%. My ROM was restored. The negative effects of the pain on my mind and thoughts were eliminated. I was shocked of how well I felt after the therapy. My mind was a little fuzzy but sales rep Amber explained that it was normal. I literally walked into my employer’s office and was told by 3 separate coworkers that I looked relaxed and rested. And that’s exactly how I felt. Thank you Amy and Amber for your professionalism and care.

Very good massage Melissa done a great job. She did a 4 pressure on me. I would most definitely recommend her. Thank you again! Eileen B.

Sherry is the best!! Her skills hands down with all of my pain needs she really knows how to meet them. I will see her again! Glad she’s back!

Friendly and Efficient staff. Very knowledgeable of products and services . Great value

Staff was open to pronouns and caring in that department! Feeling safe and welcome is important, that will always keep the lgbtq+ community coming back. My massage therapist was thorough verbally and massage wise. We barely had to speak which was great for me, I just want to be quiet to honest. The environment was very comfy and I liked how separate the room felt from the rest of the building. It wasn’t hard to sign up for a membership ;)

I truly enjoyed the massage I received the other day. I have never had a male who performed my massages in the past, so this was the first and Waylon did an awesome job. Waylon was very professional and explained things I needed to know during my session. This facility is nice and clean. I enrolled to return in 2 wks, making this a monthly routine in my life.

Massage varies greatly among masseuses. Most are pretty good. The big issue though is the manipulation and lack of transparency from the staff. They heavily persuade you to subscribe to their membership for a slightly better deal that ends up screwing you in the end because it’s so hard to cancel. I wasn’t told that my membership was merely paused and my card was charged for several sessions I had not used. What’s even more stressful is when you try to use the credits on your account, that they have charged you for, but you can not because they don’t have any available times for weeks. Quite frustrating and ironic coming from a place you seek relaxation and comfort. Beware of tricky tactics!

Booked an appropriate for my partner. You have to sign them up under their own name. You cant create and book for others. Makes mo sense but yeah. Partner said she enjoyed her massage. They were respectful,listened no issues

Miss Sheila is the best! I am not an easy massage. I have a lot of muscle and joint issues. She has been very instrumental in my relief. I require a great amount of pressure and she is able to accommodate. I have experienced a massage from others at the same facility and they are great at what they do. It provides for a variety of offerings, which is a good thing. Everyone is very professional and courteous. I absolutely recommend Elements Massage to everyone who asks where I go.

Location and clean, Tim was very personable and did as requested, medium to firm.

This was only my second massage ever and the first with Elements. I was very happy with this experience. My wife and I went together for massages. We were welcomed by the young lady working the front desk who was very friendly and helpful throughout our initial intake. Betty did my massage and she was fantastic. Very friendly during the experience and very talented. I was overall very happy with the experience and will likely book again soon.

I did not have a good experience with this Spa.I purchased a monthly plan, but had to cancel it because I was 8 months pregnant and could not commit to attending each month with a newborn.Yes, I signed a contract, and understand how we as adults are bound to contracts. I was told that I had to use my last 2 Massages by September. I was unaware that they had to be used by an exact date in September, so when I called to schedule the appointment, the receptionist informed me that they “were gone” and had to be used by 9/15/2019 (I called the last week of Sep).As I attempted to get more information about what I could do to reactivate my membership or at least get one credit for the 2 massages I paid for, Dakota, who took my call, got real snazzy over the phone as if she was trying to rush me off the phone. I requested to speak to someone else who had time to answer my questions without a funky attitude, and there was no one else there.My issue isn’t necessarily with the expired contract, as much as the fact that I gave my money to a company who hires inexperienced receptionists to handle professional matters. Customers should always come first, especially those who have paid for a service. And the fact that I gave my money to a company that doesn’t want to take time to actively listen to my questions and provide clarification for their policies is troublesome to me.I’d say 1) go somewhere else where your money is valued and professionally handled and 2) don’t sign up for a massage package! That’s ridiculous. They have too many fine print rules, and it’s a total waste of money if you have special circumstances preventing you from making every appointment. On top of that, the 2 massages I did receive, were mediocre, at best. There are too many great Massage Salons in Columbus and Easton to commit to Elements.

12/10 look no further!The staff and masseuses are absolutely phenomenal! From the warm welcome to the relaxing services this salon is UNMATCHED. highly recommend Kim, Mickayla, and every other masseuse.

This was my first massage, and it was amazing, Betty does a phenomenal job and made me so relaxed. I highly recommend her. We had our appointment for a few weeks and they tried to reschedule mine and not my husbands but they were able to work it out. I wasnt crazy about them trying to do a sales pitch at the end. But I understand thats just business. All in all it was a good experience. Thank you again Betty!

I really loved this location & found a great therapist. Unfortunately showed up for my appointment this morning to be told my session “did not exist” & the therapist I work with “doesn’t work here”. I proceed to show my confirmation & the front staff member told me that they “should have called you because we don’t have a therapist by that name who works here”.No apology, no help to reschedule, no contacting of management, I walked away with zero solve.I sadly canceled my membership.Please work on training your front desk staff more thoroughly on customer service, friendliness, and professionalism…. as well as working on internal processes that reflect customer centric practices. Like, notifying a client if their therapist leaves & their appointment is canceled before they drive all the way there.

It was my second time with Nancy and she was great! I was greated with a smile, she took her time, we had great conversations all throughout my session, and I felt more like a friend than a client. She was professional and still very friendly. I walked in stressed and came out as if I had spent an entire day at a spa.

Every member of the staff was very personable and professional from the moment I entered the studio. Everything was spotlessly clean and my massage therapist was friendly and put me at ease. I left feeling better and more relaxed than when I arrived and that is my goal when getting a massage.

I like the location, parking availability, rooms, and love my massage therapist. Occasional scheduling snafus can be challenging, and I feel like Ive missed a lot of potential appointments (I need 90-120 min) because of how the 1 hour sessions get booked. Its almost always several weeks to a month before I can get in to her.

I absolutely loved my first massage with elements! I love that you can undress to your comfort level and the only part thats uncovered is what theyre working on.Greta was amazing at getting all of the knots out with the deep tissue massage, and the eucalyptus aromatherapy smelled amazing and worked on relaxing me. Ive never felt that loose in my adult life.I already have my next massage scheduled and cant wait

This was my first visit, and it was pretty easy to make an appointment online. There was availability right away, which was great because I was in pain. Joshua was very professional and friendly and made me feel comfortable. The actual massage was excellent as well. I became a member and booked another session with him that same day.

I scheduled 3 massages at the same time for my daughters and told them they had to be at same time and that it was a birthday celebration. Elements tried to call one of them to say the therapist was not available but did not leave a message. The girls showed up, they had all 3 fill out paperwork but only 2 were called back to the massages. After 10 minutes, I called and asked why my third daughter was still waiting for her massage. Then I was told her therapist was not coming. They offered a free massage but the birthday massages was already ruined since they needed to be at the same time. The girls had driven an hour for these massages. I said I would not pay at all due to their mistake so they then ended the other massages early. Terrible scheduling and communication issues. Elements called me the next day but offered nothing to resolve it and tried to blame my daughter for not answering her phone. Horrible customer service. We will not try again.

Asked for level 2-3 massage. Despite me telling the girl to go harder she wouldnt because I have fibro. Thanks but no thanks.. not my 1st massage.. please go harder - she wouldnt.. not to mention girl at desk offered membership told me it didnt cost anything then she automatically put my card # in which they require to even set an appt. I didnt realize it until I got home. Oh.. and did I mention my $79 1st time rate for massage ended up costing me $183.. My suggestion - stay away!

The staff is excellent, I had a major miscommunication about price and they handled it beautifully. They took what could have been an even more embarrassing situation and turned it around! Theyre great.I should also mention how incredible the massage therapists are here. Ive had multiple rounds of massage therapy in the past and Crystal is definitely one of the best Ive ever had. I have some serious issues from car accidents and she provided me with immediate relief upon leaving. Call them today!!

The staff is not polite. It is a general mix of some good and some bad. Its up to you if you want to take the chance of going there or not but if you do be aware that you might not get the most friendly one that day, or you may get the friendliest person, its all a gamble. The services offered were good, a little pricey but good.

High turn-over with their best therapists and it is difficult to break contract on the membership.I had exactly the same experience as Sarah below regarding cancellation during the pandemic. They charged $296.72 to my credit card for unused sessions, suspended my account without my consent and will not refund the money.

This summer I had neck and back issues because of staying behind a computer for extended amount of time. After going in and talking to Angela about the pain she was able to provide massages that eased and relief me of the pain I was suffering. She is wonderful and very helpful as she gave me tips and knowledge in order for me to better take care of my body. She is wonderful person to talk to and really cares for her clients and wants them to feel better. Definitely recommend!!

I love the associates welcoming, professional and warm energy! I leave knowing I get the most out of the experience because of the education and skill of Ms Monique. She is a warm hug of a person! I come from a family of massage therapist so the bar is set high and they always deliver!

Ive been coming here for years. I really enjoy the quality of the massages for the price you pay. My complaint is the constant rotation of staff and regular rescheduling of appointments. I really struggle to understand why every other appointment has to be rescheduled for one reason or another. We schedule appointments to match the availability of our time. Constant rescheduling really affects that.1/15/19: Im officially done with this place. I showed up on 1/14 for my scheduled massage just to find out that nobody put it on the schedule. What does that mean? I have an email confirmation from these guys REMINDING ME that I have an appointment and when I show up they tell me I dont? The young lady at the counter offered to reschedule me for the next day so i begrudgingly agreed. They offered me a free upgrade for my massage for the inconvenience. This was supposed to be hot stones. Turns out therapist they put me with can only do salt stones..... Problem number 55775776 with these people.... So I agreed, again, to compromise. The therapist was terrible. She was rough, not consistent, paid no attention to the fact I was there to relax, made tons of noise with the stones, dropped one on my back, covered me in so much oil I looked like a greased chicken. She didnt listen to anything I tried to tell her. I literally walked out feeling 100% worse than I did when I went in. I told the lady at the counter my issues and said she would pass it on. They never do. Nothing ever happens . They lie on reviews and say they reach out to their customer, no they dont. Ive been through this mess before with them. Total waste of years of money and patronage to this place. Canceling my membership and recommend you go somewhere else.

I have been a member here for several years now. I am loyal to this place. I have been a member at other places but there was zero consistency. With Elements I have NEVER had a bad therapist or session where I felt my money was wasted! They are all amazing at what they do. Receptionist staff are great too. I never feel pressured into rebooking or upgrading services. Everyone just genuinely cares about your health and happiness!Shout out to Patrick and Betty! They are my two favorite therapists!! They saw me through pre-pregnancy marathon training, pre-natal massages, and post partum! ❤️❤️

The two stars are for the therapists who did their jobs well. The -3 stars are for the rest of the Elements staff. Three strikes against me.1. Signed up for monthly massage package that was automatically billed to me every month. Scheduled an appointment for a friend with my account. They did not listen to her when she said the appointment was under my account, but rather tried to sign her up for a monthly package of her own. She ended up having to pay the full price for the massage I had scheduled for her. They would not refund her after I called to sort out the mistake.2. Canceled the monthly massages at the end of summer. Filled out the cancellation paperwork as a staff member assured me I would not be billed any longer. They tried to bill me for the next two months. The billing staff had no idea that I had ever canceled.3. Went for one last massage last week, the one that went unused because of the mistake they made with my friend earlier in the year. When I got there, they said that my appointment fell out of their system. I was not able to get a massage that night. Very disappointed and declined the offer for an upgrade if I scheduled another appointment. How could I know that my appointment wouldnt fall out of the system again? I have no interest in doing any more business with Elements Massage of Easton. Be wary.

I had never had a massage before and I was a little nervous going into it. It was AMAZING. The staff right away did such a good job at making me comfortable and it was of the best experiences! I will definitely be going back!!

Everyone was friendly, even pointing out a parking spot opening so I wouldnt have to pay a meter. Nicole was great. Very friendly and made sure I didnt miss a minute of my massage. Nicole was also very sweet about asking if I like to talk or have a quiet massage. She wanted to be sure she was doing all to make it a great experience.

Outstanding Customer Service. Faith sure made me feel welcomed. I received a Hot stone massage with Crystal and I feel so relaxed. I think I fell asleep for a few minutes. :) I also recommend becoming a member ITS WORTH IT!!Once again outstanding customer service.The ladies at the front desk are not only professional but also kind and easy to communicate with. Very peaceful and clean environment IMANI & LINDA THANK YOU!!

My first time with Tim and he listened to my issues and did a great job!!

Please try not to tell clients theres a 24 hour cancellation without a late fee policy. This only confuses people and baits them into making appointments they arent 100% sure about. Made an appointment for me and my fiancee today. I actually made the bookibg because the receptionist told me about the policy in case we changed our minds. My Fiancee wanted different therapy which is not available today. Icalled back to cancel within 3 hours and i was charged. $35 for each of us.Totally understand that the therapist should be paid but please make your policies clear.If you cant uphold the policy, dont even mention it to customers. Its practically robbery.

I will never spend another penny at this place again. Two visits in a row have been cancelled after driving an hour one way. Both were of the fault of the company. I have been a loyal customer for over 2 years and the service has been great until now. Waiting on a call back to “resolve” things, but I am not holding my breath by what I was told from the front desk staff. Absolutely terrible customer service to offer nothing more than “a free upgrade service” for over 3 hours of missed massages and nearly 4 hours of drive time. Take your money elsewhere or you might never see it again!

The massage was awesome, the only problem was the appointment clerk kept messing up my appointment dates, when i came in for my appointment, I wasnt on the schedule but my ticket showed I was scheduled for that day. This happened twice. I will give them another chance and hope that the appointment scheduling has gotten better.

Not at all happy with the customer service we received here. When I came in to cancel my membership I told the associate that I just had my eyes dilated and that I needed her to tell me the key cancelation points. I specifically asked how long I had until my two massages on file would expire. She told me one year. I called recently to book my two massages and was told I longer had any on file. The person on the phone stated that the lady that told me I had a year to use them was no longer working there due to giving out false information. I find that highly unprofessional first of all. But I was very angry to discover that the original associate that cancelled my membership should have explained that if I transferred the two massages onto a gift card I would have 5 years to use them. I was not told that information. Why on Earth would I not have turned them in to a gift card? It logistically makes zero sense. I am beyond livid. I have worked in the beauty industry for 20 plus years. I have never run in to this level of unprofessionalism and misinformation.Needless to say we will not be back nor will I ever recommend your facility to any of my clients.

I love the wide availability to schedule appointments which works great with my schedule when a lot of other places are closed. I love the bios so I know I can schedule with someone who best suits my needs, and being able to schedule online makes it fast, simple and easy.

The worst front desk experience you could ask for. Joined 4 or 5 months ago for a therapist that I wanted to use. Went to schedule w them and was told the therapist no longer works there. Each time I called a schedule there is no availability for any therapist. I canceled my membership 4 months in after not being able to use an appointment, yet they charged my card for each month the membership fee. At the time I canceled I was told They would have to bill me for the next 2 months, April and may and that I had accumulated X amount of appointments that were paid for by the membership monthly fees. Calling now to use those appointments that have been paid for by feb march april fee and told by the front desk I have no appointments. Response from staff, I cant do nothing about it.

Wow! My first time visiting, I was walking in just to have a simple massage and go home! BUT Nicole did outstanding job! Bin of massages for a three years thanks to Massage Envy with a bad jobs and bad members how they treat you! I’m so thankful I found place that have super friendly front desk people! Can’t wait for my next appointment! Ps: please check you bad before so bad is warming before I get in! 😉👍🏻

The let me walk out the door and said i was already paid because i get a monthly draft as a member but because i came before my draft i had to pay which was cool but they drafted my account without calling me and it caused me to go in overdraft. Plus i paid my therapist a tip with a different card. Why not use that card. Better yet why not call me first and explain the confusion.

Massage therapist was great (however I walked in at 6 and my hour massage ended at 6:45). The receptionists are always awful though. They are nice, but have no idea what they’re doing. I’ve tried to call for managers and they also never seem to know when they’re in and the managers never call me back. I cancelled my reoccurring appointment and they wouldn’t let me do it over the phone or email or even send me the form to fill out and drop off. So I go in to do it 3 days later than the cycle date and they tell me I’ll be charged again because it’s not 30 days notice and it’s not their fault, it’s my bank. Which is ridiculous to me.Plus, the first time I went in they told me that I didn’t have an appointment, but I showed them where I called and emailed about the appointment. They only offered to reschedule, nothing else.

The massage service was good, however, administration is not willing to work around extenuating circumstances. Wouldve considered recommending to friends and possibly returning myself, but not anymore. Was told Id receive refund from front desk, manager then said the opposite.

Horrible! I worked here. Employees barely make 1/3 of what you are charged. Management tries sometimes but are at the mercy of the owners. To them you are slave labor/hired help. You are under appreciated and over worked. Only apply if you need a check but always keep looking for better. I was also refused my last installment of a sign on bonus because I gave a letter of resignation 3 weeks before I left. Which happened to be 2 weeks after my year anniversary which is when I was to receive that last payment. There are a few good therapists here but I assure you they wont be for long if they have any sense.

The massages are amazing but the office staff are incompetent. I have had them forget to check me in multipule times. Also, it should be noted that you need to give them 31 day notice to cancel your membership not 30 as they describe. If you call in on the month they will refuse to cancel and charge you for another month (both the month you are paying for that day and another on top--so cancellation actually requires you pay two additional months).

It was a great Experience. Betty is the best Massage Therapist that I have encounter in a long while. I suggest you all try her once. She does deep tissue muscle and wow. I can finally move my hamstring now. Great job Betty.

Membership expired and I still had sessions left on my account to use. When I went to schedule my session, it had been past the 60 allotted days. I told them that I was not notified of this and I had paid for it so I didn’t see the problem. The lady at the desk told me since it is written in the fine print there was nothing she could do. Thanks elements for failing to notify me. I feel like that fine print should not be written so fine and should be stated loud and clear. I feel scammed. 1 Star!

Zhane Was So Amazing I will definitely book with her again , Ms.Maya At the front desk was so welcoming I just love her energy !!

I have been working really hard training for a 50k Spartan race and thought I would see what massage could do for recovery the week before. I walked in with an overexcerted right shoulder and a very tense neck. I walked out with none of that! Completely blown away by the relief and genuine care given by the reception and Angela!! Angela identified exactly where I was hurting and worked everything out. Very please and extra excited to run my event refreshed and without the tension!! Thanks guys!

I booked a massage for my wife as a birthday gift. I made the appointment and changed it 1 hour later (due to a conflict in her schedule). On the day of the original appointment, they charged a no show fee - even though they admitted to seeing that the appointment was rescheduled.

The staff members were very polite and answered all of my questions. I was also given many options as to how i wanted my services. My therapist was very knowledgeable about her craft. Book Shay!

The masseuse was very mediocre, as though she may have participated in a quick company-sponsored training session and was turned loose.I received no relief as a result of the massage, despite my best attempts at telling the massuese what I needed and what pressure to apply.My hour long massage mostly consisted of the massuese chatting me up and talking with another massuese in the room (couples massage). The massage also only lasted 50 minutes.I was contacted by a manager after conveying my displeasure. They did offer a conciliatory session at a discounted price, but I did not find that offer to be a good value and turned it down.I suppose this is what you get at a chain establishment. I paid more and received less. My advice: Stay away from these chains, who charge full price for a facade experience; Instead, find a private practitioner, less overhead and you will actually walk away relaxed.

Sandra Lamb was awesome. After an horrible experience at a different place Sandra took her time to find all the knots in my back and neck and worked them out. Friendly people great atmosphere. All around awesome experience!

I recieved a massage on 7/12 from Irena......the entire massage i swore someone was going to jump out and tell me i was being punked! It was the most awkward experience of my life. I had gotten a Groupon for a hot stone massage with aromatherapy. I chose eucalyptus. I am pretty sure she dumped the entire bottle on my body! I stunk for 5 days no matter how many showers i took. I felt like she was rubbing sun screen on the entire 90 minutes. Never was any kind of pressure added. I expressed many times that more pressure would be appreciated, never happened. I also mentioned 4 times that the heated blankets (multiple) were too much on a 100 dgree day. So what does she do.....pulls the blanket all the way up to my ears! The hot stones were a joke! It felt like she was trying to paint my body with them.When maneuvering my neck she was not gental at all. I actually had pain for a few days after. When the time was up i quickly dressed and walked out to the reception area where the ladies at the front desk asked how it was. I proceeded to tell them how uncomfortable the entire thing was and how it felt like she had never given a massage before. I was assured that a manager would call to remedy the situation. Here we are 12 days later and i have not heard from said manager.....i have however revieved multiple emails about promos and rating my experience. Well here it is, the entire experience sucked!

As an 8+ years cancer patient currently receiving chemo and a marathon runner, the massages I get I consider them as a part of health team. Angela at Easton is my Angel. After a race or treatment she helps my body recover via a massage. Whether a regular 60 minute session or a session with the hot stones, its as though she consulted with my oncologist to provide just what I need. Forever a client.

Visited this location 3 times. 1st visit was great. Booking was a breeze and the masseuse was knowledgeable and seemed to care about his work/clientele.Second visit was unnervingly frustrating. To give a little background, I pursue deep tissue massage therapy due to chronic back pain. I made this clear over the phone for my second visit, as I always do no matter where I’m visiting for a massage. After checking in, being shown to my room, undressing, laying down, etc. the masseuse asked me what I’d like to focus on. Following my response, which I’m sure was covered before hand, I hear in return “I can do firm, but deep tissue isn’t really my thing”... I felt urged to throw a fit, but I i gave the go ahead optimistically hoping that maybeI’d still receive some relief. The massage was relaxing, but far from therapeutic. I mentioned my dilemma to the receptionist afterward without any attempt at rectification. I was more or less nodded off as if this were a routine complaint. At that point I decided I wouldn’t be returning.However, I had some money left on my account that was loaded via gift cards. It wasn’t a lot, but substantial enough to give this property another chance. My third and final visit was pretty lousy as well. Again I mentioned my chronic back pain and problem areas. My masseuse acknowledged these before my 90 minute massage but continued to spend 60 minutes elsewhere leaving roughly 12 minutes to work on my difficult back. If this math seems off, it’s because they take their time getting you to your quarters/starting your massage and they wrap things up 5-10 minutes early so you can get dressed. If you take nothing else from this review, at least remember that you will receive roughly 15 minutes short of whatever time allotment you are paying for. Anyway the masseuse seemed to have no idea what to do with my knotted back, which is why I assume he spent so much time avoiding it. When he did end up getting there, he bounced around my problem area with nothing but his elbow. Didn’t ask any questions or offer any adjustments. Again I left with very little relief.It’s easy to blame the masseurs but I’m not here to do that. In fact I left all three 20% or more as a tip. I’m Blaming the establishment because it seems they have no integrity regarding their client’s needs. If that were the case, scheduling would be done with better care. However, it just seems like they will take as many appointments as possible and hope that their insufficient staff can fill in the blanks. I’m just here to say, don’t count on it. You’ll have better luck at Massage Envy.

Great experience overall.Staff was friendly and super helpful.Massage was awesome as well

The people from element massage at Easton are thieves. I buy a gift card from them and they steal the rest of my money (the balance should be in the card ). Dont buy any gift card with them and dont go there . I was so disappointed. I planned to have a massage with my husband for his birthday and it was supposed to be a surprise and they also called him to tell him about the surprise. They mess up everything. Just unprofessional

Just signed up for my fiance made an appointment for 3pm which online said was available when we get there they dont have our appointment scheduled and apparently are book the rest of the day. Explain to me why it is so hard to update your online booking so this doesnt happen i wouldnt of cared if i couldnt book something but if you want to piss me off and get a negative review allow me to book an appointment drive all the way to your location to find out i cant get what i signed up for. Bad bussiness bad customer experience. Will never go back

This was my first ever massage and I felt completely comfortable! Cant wait to visit again!

Kiersten did an amazing job again! The staff here are excellent, and my massage was wonderful. I felt great for days afterwards. I highly recommend!

Booked a prenatal massage appointment online. An employee called me and asked for additional detail and confirmed my appointment time and therapist. I arrived and the receptionist told me, Ooooooooh yeah she doesnt do prenatal massages. No apology or anything. No way I will be working with these clowns.

I decided to get a massage because of lower back issues that I had been experiencing over the past few years, after a one hour session I left and my back felt better than it had in years. I’m going to make this a monthly thing. Sheila is the best. Thank You!

Figure out how to take reservations and not waste peoples time. I had everything confirmed, showed them my email confirmation, which they send like 5 times, and they just looked at me like they have no clue.

When I signed up for the membership the girl at the front desk told me if I canceled I would not be billed again. Come to find out when I cancelled that I would be billed one more time. Two months later I am still being billed for the membership. Called and left a message asking for a manager callback, but of course no one called. This company has questionable ethics, I would go anywhere else.

Amy is incredible! Absolutely my favorite massage therapist Ive had!💙

Had an amazing deep tissue message with cbd oil and Himalayan hot stone with Patrick.He was very kind. Ive tried other message locations in the past but was not happy. Im happy to have Elements Message at Easton. Its the only place that im able to feel refreshed and stress free. Thank you!

Seriously one of the best massages I have ever had. I have had a shoulder issue for over three weeks and it felt so much better after my session with Crystal!

Great place! My husband and I received much needed massages by Caitlin and Liz. They were wonderful. We will be returning soon.

I went in for a couples massage as a birthday/ valentines day gift and the ruined the moment..There was no relief from the massage for me,the Lady kept pausing while she was massaging me during the sessionThen they asked me did I want to go to the restroom to get comfortable before they start the massage not telling me that it will come out my session even getting undressed comes out the sessionMy suppose to be hour long massage mostly consisted of the woman chatting me up and talking with another massuese in the room. The massage also only lasted 40 minutesI talked to the front desk manager the say its 50 minutes because they take 10 minutes off rip for getting undressedLong story short i spoke to the real manager and basically she wanted me to pay for another massage discountedI listen to these reviews they are very true I wish I would of read them before I booked but they was the only place not booked at the last minutego to a place that will give you what you pay for my last place started the timer when they touched my back

Michael is incredible at doing deep tissue massages without much pain! Highly recommend!!

Everyone was very friendly. Best massage Ive ever had. Great experience!

Easy to schedule and Ben was absolutely amazing for a deep tissue massage!

Do not recommend very bad service the tech was very uncomfortable which made the experience uncomfortable very fast massage she was rushing so the massage was very bad it was my birthday and I started the day out with this so it made my day very bad please do not go here you will not like it.... There is never a manager available to talk

I love the atmosphere and the massage therapists do such an amazing job! Very professional and they focus on your targeted areas of concerns.

I had severe pain in my upper back. Shay took all that away in 3 sessions. The staff and manger are very nice and welcoming.

First visit and I thoroughly enjoyed it. Joshua was awesome and he educated me on the pressure points and deep tissue. I will be returning!

Today was hands down the BEST massage Ive ever gotten! I left feeling instant relief in my shoulder! Cant wait to come back!!

Easy to book, friendly and informative staff who helped me through one of my first massage experiences and gave me good advice on how to help my tight muscles.

I had a great first visit to Elements Massage. Everyone was professional and the massage itself helped alleviate the neck pain I was dealing with. Thanks!

Staff is Amazing! Amy is a great massage therapist!!

First time getting a massage and it was awesome. Professional service and staff. Will definitely go back.

There were lots of therapists to choose from, it was easy to get an appointment, the staff is friendly and professional and you can’t beat the price!

Just left after they screwed up our appointment for a couples massage for the THIRD straight time. This time they simply gave our appointment to someone else.

Shay was professional and super strong. She gave me good feedback about stretching in between massages.

I love going here. I look forward to it every month. Michael is a miracle worker.

One phone they said they take walk-ins but once I got there they told me that they did not. They gave me attitude. My wife came in right after me she felt unwelcome. One of the ladies kept staring at us but she was waiting for us to leave.

Hands down Nicole was the best! Pays close attention to detail. Great pressure. Very knowledgeable......And Speaks English and Spanish which is helpful.

My massage therapist Crystal was very good. If youre going to go there and need deep tissue massage I highly recommend.

I have regular appointment with Liz at Easton store. She is amazing!! She is good at deep tissue.

ON TIME, GOOD COMMUNICATION, GREAT MASSAGE. thank you Tyler!

They have a great selection of therapies; it’s a little more expensive than other massage places I’ve been

Courteous staff and a comfortable environment where I could simply relax. Affordable prices for services and for additional treatments as well.

Very professional place. Very calming atmosphere. Looking forward to my next visit.

This place is absolutely amazing!! The staff is very friendly and very skilled. Patrick is absolutely the best!! He knows his stuff

I signed up for the monthly package and it has been nothing but amazing. Every therapist has been fantastic!

Very relaxing! My back was tight and it felt great after the massage. Thanks Nicole!

Love every massage I get here! They are easy to schedule with and very professional.

This was my first time here. I had a good massage therapist. I will definitely do that back.

The environment is very relaxing with a great staff - friendly, accommodating with each session based on your specific needs.

Unclear subscription terms and out clauses, everyone in customer service just hands off to someone else who also can’t resolve anything. Stay away.

Very friendly staff and superb massage therapists. Nancy is awesome!

Really enjoyed our couples massage! Relaxing atmosphere and professional staff.

Nate was amazing! He described from the start what was causing all my issues and then worked on those issues.

My experience on Saturday was probably the best I’ve had since I joined!

Angela was amazing, and the entire front desk staff also made the experience great!

I love going here I know I can afford the hr massage which helps me keep my position at my work. So thank you guys for your hard work.

Great service and one of the best massages I have received.

The therapist was professional and very skilled

Very friendly and clean facility. Massage therapists were fantastic

My husband works there he loves iteveryone is professional and friendlyvery nice business

Very friendly staff who listen to your needs and provide amazing work! Will definitely recommend to friends & family!!

Brandon did an amazing job! I will definitely be back!

Great job by Patrick and Danielle! They were just fantastic!

Sheila’s care is life changing!!! All Elements staff is very professional!

Great place for a sports / medical massage. Justine was a pro, will be back soon!

Liz was great and worked the areas I needed the most attention.

Angela was amazing. Best massage I ever had

Always great service!! Love Matt, he does a wonderful job!

Maryn T. She’s a good worker friend of hers great worker. :)

Great communication, easy scheduling, reasonably priced, and great massage.

Very communicative staff, professional therapists, great location.

Staff is welcoming, spa is clean, services are great!

I HIGHLY recommend Markus at Elements!

Easy to find, great customer service, wonderful massage

I see Josh who is very knowledgeable and is in tuned to your needs.

Thanks Irina...great advice... I gotta stretch in between sessions.

The best place for a massage during a lunch break

Great experience! Was very relaxing.

Patrick knows what he is doing. I will request him specifically from now on

Excellent experience for a relaxing hour

One of the best messages I have experienced.

Waylon knows what he is doing!

Kind of like a factory massage.

Knowledgable, therapists, relaxing atmosphere.

Highly highly recommend Alisha!

Fantastic massage today!

Great Massage!! Thanks Felix!!

Very unprofessional wouldn’t recommend!!!!!

Everything meets and exceeds my expectations.

Crystal got me feeling RIGHT!😁

Love it!

Amazing massage and atmosphere

Was a great experience!

Highly recommend.

Very friendly staff.

Nice calming atmosphere.

Sheila is wonderful

Nice and relaxing!

Thank You!

Terrible terrible place.

Relax

Very professional