Karma Records

The return policy has always been strict. Making sure your devices work before you walk out the door otherwise you can’t return them. But I just found out if they sell you a faulty delta cartridge they won’t exchange it even if you check it in the store. So I just wanted to let everyone know that if karma sells you faulty product. They won’t let you return it even if you check that it works before you leave. So you’re paying for their faulty inventory.

I purchased some glass that was sold as quality but vracked the first 2 x of using and crumbled after 48 hrs. I would say go anywhere else. The place does not do well with new customers. I would say plan on obnoxious requests like photo ID check for a any smoking related item. I wouldnt be surprised if they ask for a tip after selling you a bunk item..

Wyatt was a really great help and excellent customer service. Will definitely return to karma records.

Have always received good service from knowledgeable people.

Go to both locations regularly and have never had any issues that haven’t been resolved. Staff, while understandably not always the most knowledgeable on the subject, have been nothing but kind to me. I feel I can go to them with any questions and often make friendly small talk. It’s hard to find and weed out the companies that make faulty devices in a time when many of them are doing it to make a quick buck. I haven’t had any issues with the fairly common items used by customers and am always asked to check my device for errors before leaving.

Horrible customer service. I bought a vape which was faulty, they refused to exchange for another one. They didn’t apologize or even seem to care! Not coming to this location again. P.s they are hardly stocked properly as well.

Went there today and got a faulty vape. They would not refund the amount. Told me that had to talk to manager in the morning. Can’t believe that they don’t stand behind the product’s that they sell. Told me that I should have tested before I left the store and due to covid-19 they couldn’t do anything about the faulty vape. Still can’t believe that was the excuse since I was the only one wearing a MASK!!!! Very disappointed and will be done with this business

The manager on duty sold me the wrong coils for 2 different vapes. Both of which I purchased from this store. They also have a no refund police so I couldnt even get my money back! If youre going to be the manager at a vape shop you should know the products!

BAD CUSTOMER SERVICE AND DAMAGED GOODS! BUYER BEWARE!Bought something that leaked like a sieve upon its 1st fill. But guess what? No refunds. Thats right kids...At a store where the majority of sales are of smoking-related products...There are no refunds on smoking-related products! And this was no fluke...3rd time I have purchased damaged or broken goods, and staff just wont help.ALSO, MOST staff members are rude. They act like youre inconveniencing them...Like theyre doing YOU, THE CUSTOMER, a FAVOR by selling you a product...Like theyre too busy, even when the store is dead.UNPROFESSIONAL. BAD EXPERIENCE EVERY TIME. WOULD GO ANYWHERE ELSE, GIVEN THE OPTION...for all your smoke-related needs. Its been like this for a long time now, and I hope it finally catches up with them. I dont know what happened...Lots of good memories from the old location by Sirloin Stockade. Sad.

If I could give them no stars I would. Dont waste your time go anywhere but here. Manager on duty is a terribly rude person. When asking about a return of a product that clearly didnt work, she refused to listen to any word I said and referred me to the manufacturer. Awful customer service and a false return policy is one of many reasons to avoid wasting money here.

Failing record store trying to overprice fake Delta products. columbus has plenty of new alternative wellness stores, dont get stuck at this trashy place.

I went there today actually an bought a vapor pen to smoke. I was greated as soon as I walked in the door. I then was greated at the counter where I befun talking with a nice young man about the vapor pens he had to choose from an what flavors they had. He helped with the best of his knowledge about the item I wanted to buy. He continued to help me with my purchase. I was greatly Satisfied with my experience there today an will mostly likely be going back. I would recommend them to everyone

Bought 3 bottles of juice and all 3 wont seal. There is juice on my bag from them leaking on the way home and none of the three will seal now and when I called to tell them they just said idk.i spend a few hundred dollars a month there and they were ok with them leaking and didnt want to do anything about it so I will not be back. This place is obviously all about the money they dont care about the people who are the ones paying it.

I go here to our purchase my juice for my hand held hooka. Some call it vaping. They have a great and wide variety of different and creative juices. I prefer the tiger blood and PMS. Have different levels of miligrams. . Need to have my atomizer more often...bought the unit here so expect to buy its refills here and be available Thanks Columbus Karma

Excellent Staff, Incredible Service. Everyone at this location is always so kind and helpful.

Theres a better vape shop in town. This place wouldnt let me return my vape even though I just bought it and realized they sold me the bloody display that was all tore up. Theyre too busy to help you with something you need..

I chose the fruit flavor, but it didnt taste anything, so I asked for an exchange, and they wouldnt exchange it.Rude staff.

Glassware clogs up fast... Dont buy their glass... Bought this over the weekend and I need to clean it already.

Great customer service, well knowledgeable and stocked! Very friendly workers

My go-to place for my vape liquids. Everyone is knowledgeable. Josh in particular has been a tremendous help.

Been going here for 3 years or so always the first pick when it comes to vaping and cds/records posters/hippie stuff/piercings. great people big selection

Originally had an unpleasant experience at the store. However, it was resolved, and done so in a positive and professional manner.

Fired the best employee for sharing hours😞 wasn’t close but the dude acted super friendly to everyone even gave me turkey on thanksgiving sucks to see him gone 😕

It a really great place to get incenses i like the selections of merchandise and very friendly staff also if you spend 300$ you get 20$ instore credit for some people that easy to do there

Great place, lots of flavors for vaping e.t.c. and albums, staff are very well trained, and very friendly and helpful.

Rude and horrible customer service. 150% do not recommend.

The guy wont let my friend that needs a vape. Wont sell

Great staff great experience awesome place to get the things I need..

Love the HUGE vape and juice selection, plus music and skate gear and tobacco products

Prices are pretty reasonable, good selection

On the WESTSIDE Columbus rude as Fu$k and not intrested in service. Wont be going back!!!#internetbitch

Called store and have been on hold for 40 minutes

Know what you are going for, research, and dont expect the clerk to know what you need. Be cool.

Best vape selection and staff knows their vapes.

Great employees great products love this place

Chill staff and aways a good time while shopping

These guys are thre greatest!

Great staff and great selection!!!

Called a again my call was ignored for a second time...

Awesome place awesome employees.

Awesome destination for obscure items

Greeeeeaaaaatt