Massage Envy

Elizabeth is a very excellent operator to your establishment. She is very professional and explains the procedures very well. My facials are great and will continue to have appointments with her.

She did an AMAZING job! She specializes in medium to deep pressure. She did a really great job and loosened up the knots I had in my back and in my hips. She makes the environment super relaxing to the point where you will fall asleep ( I certainly did). Overall great experience I would 100% recommend, 10/10 experience!

Professional and nice customer service, I had massage and facial, both services were great, also I bought few items from cosmetics department

While the entire staff at Massage Envy Hollywood is incredibly kind and helpful, I have to shout out my massage therapist Jaime, who has managed to help decrease my migraines and back spasms, and TMJ pain dramatically. His attention to detail, willingness to listen and capable of a real deep tissue massage, I just can’t thank him enough for the relief he has given me!

Went to have a facial at Massage Envy in Hollywood. It had been my first time getting a facial at Massage Envy. My aesthetician was Elizabeth and she did a great job. She is super informative and takes time to answer your questions. She took her time and the whole process was gentle and relaxing. My face looked phenomenal afterwards. I will be returning to Elizabeth next month.

My experience with Massage Envy at Sheridan Plaza has been very relaxing as always, I will recommend Zorahida for your facial treatment, she is the best!

I love my monthly massage. It is my me time. I super recommend for my friends and family. This last week I had Tamara at the Hollywood location and she was amazing!

Naydi is fantastic, wonderful massage and really helps me deal with my neuropathy and circulation issues in my legs, highly recommend her for your next massage

Hi, the masseuse Kenson has blessed hands! I heard the knots go away and it was at a medium pressure. Not painful at all. I’ve experienced where I come out in pain and then feel relaxed the next day but he knows how to listen to the needs of each body.

I have been going to this location since being a member for massages but it keeps getting worst and worst. The last one was yesterday and all the massage therapist did was rub my body. I have been doing massages for yearsss and I am hoping it’s just this location ( will try another) otherwise I will cancel my membership

When I scheduled my appointment I specifically asked for someone who could do a deep tissue massage. The therapist I had was nice but did not anywhere near deep. I even asked her if she would address issue but she did not. I also felt like she rushed the massage.

Worst customer service, I called in the morning at 9 to reschedule the appointment for 1 o clock because I woke up sick with fever, and they still charged me for the procedure, I understand to charge a fee for rescheduling but to lose 90 minutes massage because I was sick? that’s unbelievable. I’ll close the account never go there again

Alexis always makes the experience relaxing and enjoyable. She is so knowledgeable and helps me feel comfortable from the moment I enter the room!

My birthday was on the 17th of April.I took the day off from work and focused on me being grateful for being alive another year and in pretty good spirits.Well, the massage was last on my list.I had to call and tell them I was stuck in traffic, so I would be a little late. It was no problem. (That is not always true)Anyway, I am receiving my massage and I suddenly realize I am smiling. It is the type of smile connected to a feeling, that I dont experience much: PEACE.

Betsabe and Kenson are my favorites. Both do wonders for my achy body… the scalp massage from Betsabe definitely won her some major kudos. Front desk staff also rocks!

Giselle was awesome. She listened to me and concentrated in the areas of concern. I will definitely be back :)

Amy is fantastic- she has magic in those hands ! I’ve been going to her for several months and she never disappoints me . I leave relaxed and my sore muscles always feel better !

Its a great, comfortable, clean and relaxing place to get your therapy done. Go for it!. Youll have a professional facial (Zoraida and Elizabeth) massage (Giselle!!!!👏👏👏).

Amie has been my therapist for a while and theres a reason why. She is great at what she does, she listens to my needs and I always leave feeling better.

It was my first time visiting and everyone one was nice and welcoming. Amie was great! she definitely knows what shes doing.

Probably wont return. Ive been here a couple times and the massage was average. Ive gotten many massages over the years so I can tell when the therapist is knowledgeable about anatomy versus rubbing you to death and hoping for the best. My final straw with this place is when I caught my therapist trying to give me post massage water from the bathroom sink. He was too lazy (or didnt think highly enough of me) to get the filtered water from down the hall I guess.Also, as a member, the company (not just this location) charges you $20 to freeze your account so you can have access to the visits you already paid for if you begin to accumulate them. This wasnt the case when I was a member years ago. I dont agree with these practices. Neither did the two individuals (separate incidents) who were arguing with front desk staff during my visit. Its almost as if this information isnt openly disclosed at the time of sign up. Read the fine print!

Aimee is truly the best! Her calm and gentle demeanor makes the massage experience even better. Her hands are magic!

Kenson was great! His technique and stretching were perfect For me. Best massage ever!

Staff and therapist nice. But the massage was not effective. Therapist hands didnt feel strong enough and not much-needed technique applied.

Aimee is the best therapist, she listens to any of your concerns and then delivers a great massage for your problem areas.

Excellent massage by Emmanue. front desk girls, Kaori and Crystal were very sweet and accommodating

I see the massage therapist, Kenson, at this location and he doesn’t disappoint. He is professional and polite.

Jaime is amazing & does his job professionally, and with much care. He even takes the time to explain the reasons why the body experience certain pains. I get regular massages & stretches with him, and I have been thoroughly satisfied.

Jaime was excellent ! I have plantar fasciitis and he helped the calf tightness.

Emmanuel did a great job and really focused on all my concerns

Zaraida was very careful with my sensitive sk I n. Pine left glowing.

Kenson has great customer service! He listens to his client.

I’m a regular at ME. The membership forces me to take care of myself which is something I need to remember to do.

Miladys was the best! I almost fell asleep. Which is difficult for me because I have a lot of pain and inflammation. It was such a relaxing and enjoyable experience. Best massage ever! The receptionist who booked me also made the best add-on recommendations. Thank you!

Jamie is awesome. He does a great job.

Jamie is simply the best massage therapist I have had. His massage interventions are tailored to your needs. My lower back pain has been a chronic issue and without Jamie’s interventions I would be a lot worse off. He’s a God sent!

Yesterday i had very profesional Massage the therapist Giselle was excelent i recomend 100%

Front desk people are very friendly.Massage was AWESOME..Thanks AIMEE

It is a pleasure to visit and get services done in a timely manner. Representatives are cordial and respectful.

I got a gift for my birthday made an appointment I had an emergency was in pain and got to the ER later that evening, was try to explained why I was not able to make it but no consideration from front desk I want with pain to give them the gift card and pay the different without getting services total $125. I will not recommend this place. very unconsidered not polit (the lady at the front desk was laughed in my face)

HORRIBLE CUSTOMER SERVICE! I called way ahead of time to reschedule an appoint because of TORNADOS and FLOODING. I was told that I would lose points, despite the multiple emergency weather alerts and news alerts. I even provided evidence of the severity of the storm (even though this was all over the news). Result? I was told that because other people were able to make their appointments, I should have been able to make mine as well. If this was regular Miami rain, I would have understood. However, this was severe weather with tornadoes. This location cares nothing about the safety of their clients. The management is absolutely horrible. My advice: find a different location. This is not a reflection of the therapists. But the entire leadership team (managers, supervisors) and the front desk staff needs to go.

Jaime is, hands down, the best therapist I have ever encountered at any Massage Envy. He has many years experience and really knows muscles and how to have you walk away feeling better for days. If you see him tip him very high bc he deserves it!

I liked the service at the clinic and the massage was divine!! thank you very much.

I had a great massage and will visit again

Jizelle is amazing! She has the perfect touch for me!

I had a 90-minute massage and it was great! Highly recommend. Thank you Jaime.

I’ve been a member for years. Lately not much time to use it since I travel a lot. I like ME because is very clean, cozy and professional. Why 4 stars? Well, the initial interview with my therapist was a bit uncomfortable. He kept referring to rules etc. I was close to the point to walk away. All because I asked if he can do some stretches in my arms. He said I had to book a different appointment. It was not what he said …it was more the way he said it. And some other stuff about hanging my clothes where it has to be etc that made feel unwelcome. It seems he had a previous situation and he was not at his best pleasant self. But I breathe deeply, relaxed and tried to enjoy my session. He was good and experienced. But the initial approach should it be different.

Staff were both pleasant and professional! I had a message AND facial! What a wonderful day!

This was the first time ever having a massage. This best feeling ever. I was nodding during my massage. My lady was very polite, I recommend your facility to the highest. I rate you a 5 thank you for your service.

Love coming to Massage Envy! Very welcoming and clean facility, front desk girls are always polite and helpful. Every massage therapist I tried is very good there. But Naydi is One love! Very professional, customizes the massage session based on your needs. Like no one else, she is able to fix my back that after a session I feel brand new! Highly recommend!

Very nice experience! Batseba my masseuse is amazing!

Jamie was so helpful and made me feel really comfortable and relaxed in my total body stretch. Definitely booking again!

This was my first time at Massage Envy and after my AMAZING facial with ALEXIS, I immediately signed up for their members club. I will be looking forward to a relaxing phenomenal facial with her every month. I bought some of the products she used on my face and they do not disappoint!!!! Although pricey (they are medical grade products) worth every penny I spent on them. Five 🌟 from the receptionist down the line!!

Tamara was absolutely amazing. Gave me great tips for coping with stress so that it does not affect my body. She hit all of those spots that concerned me. I feel amazing! The massage was a gift for my birthday, but now, Im a member. Loved, loved, loved.Everyone was so nice and friendly. The front desk staff definitely exemplified great customer service.

Naydi is very thorough and uses the right amount of pressure to release knots. The staff is so wonderful the front desk ladies are always super nice.

Naydi is The Best she’s a very kind person and to add very attentive precise and knowledgeable provides excellent care

Professional experience with knowledgeable person that knew what she was doing.

Great location with talented masseuses- Estela at this location effectively delivers massage therapy! Definitely helped ease my back and leg pain after a long week traveling cross country. I will be coming back regularly to Estela for my monthly services subscription

Just had another amazing massage with Aimee at Message Envy on Sheridan in Hollywood. Go there and request her. You won’t regret it!!!

I had my first facial with Alexis and I was dealing with some emotional life stuff. She was very sweet and comforting. She answered all my questions and made me safe very safe and nurtured. Can’t wait for my next facial!I think the overall energy of the front desk staff and the initial message needs to be more reflective of the brand!

I recently had a 1 pm appointment where I got there early by 12:50 pm.By the time I checked in and sat down, My assigned therapist Estela was supposed to come get me by 1 pm but instead approaches me with no eye contact, non engagement mannerism, and gets me at 1:05 pm which made us to start late. I asked her why is she picking me up soo late and she responded , “ My IPad wasn’t working”! Smh! Then we ended up starting at 1:10 pm to her trying to use her elbows on my thin back. I asked her to use her hands but she told me she can only use her elbows for deep tissue so I told her to just use her hands for medium. Before we started I told her my problem areas were my neck, left -side back and my feet! Instead she puts more focus on my back and less than a minute on my feet and neck! Then as I tried to relax again, as she’s doing my neck, she had the nerve to try to put pressure on the front of my neck instead of the side where I had to stop her. I thought we would cut off my air circulation with that act! When we were done , she had the nerve to ask me ,” How was everything” and I responded “ You didn’t even focus on the other problem areas like I asked you” and she just walked away! Smh ! Lastly, when there’s oil left over from oil you purchase separately, the therapists normally let you know but this one, didn’t even bother! She was a “ DISASTA”!!!

Naydi is just amazing! She listens to her client’s needs and personalizes the massage accordingly. She has a wonderful energy & light! I highly recommend her & will be going back to Massage Envy specifically to see her. Thank you for a much needed and relaxing massage! ❤️

Great service experience with my facial 👌. I am visiting from Texas. My cousin recommended and I was glad that I had my appointment with Zorahida. 😊

Amazing service, and Kenson is an excellent and professional Therapist!

This was my first time getting a massage so I was a bit nervous not knowing if I would be comfortable. I don’t think anyone has ever made me feel so comfortable and relaxed like Jamie did. He knew exactly what I needed from head to toe. I don’t let anyone touch my feet because I am so ticklish so I hesitated at first. I didn’t even flinch with him when he did my feet. He literally made me feel like a million dollars. He was professional and very knowledgeable. He knew my body better than me and gave me an amazing massage. I can’t wait to go back to him.

Tamara is amazing! Always using a new rechnique to cure whatever is aching that day. She can always guess exactly what I was doing to cause the issue and suggests ways to correct it. Every day I see her I feel like a new person when I leave!

Been a memeber for about a year. Initial sign-up was a mess. I was told that Id receive a sign-up gift certificate but then it was yanked out of my hands because the clerk made a mistake. Front desk turnover is high so many times you run into confused looks when asking questions. Massages are generally good, so I keep coming back and hence the fairly positive review. Latetly the place has been very hot. Facility keeps temperatures too high or the AC is not working well. Either way, it makes for an uncomfortable massage.

Amy is the best masseuse .I recommend this facility specifically with Amy

This review has nothing to do with the masseuse that serviced me but everything to do with the front desk costumer service! Being a fairly new customer, I am so disappointed with the behavior of the actual manager on duty, Kathlyn! The lack of empathy and compassion shown from Kathlyn was very disheartening! I will not be renewing my contract with your company!

Love my therapist hes the best. But Im not happy that I have to wait 3 months before I can get a spot for a massage and limited to a 60 minute as this location is not booking 90 minutes at this time. My husband and i have been members for over 15 years, and If I didnt have 6 months already paid for we would cancel it. We have to continue to pay monthly, but we cant get an appointment.

I love massage envy it’s a perfect and great beautiful place to get massage and facials they do an excellent job on everything and there service is awesome i highly recommend going there if you need to get a facial or a massage of any kind they are great there and do a awesome job the people who work there are amazing and very nice and sweet and kind.

The place was nice, you have to book an appointment to be seen. Also certain technicians are available only on certain days. Parking is great as well. The technique they use to massage you is very good, they do ask if you are comfortable, is this or that okay. Which massage you prefer and what part of your body need this or that the most. The room is very relaxing there is also scents they have for the aromatherapy if you like. They have nice music you can listen to while they are working on you. They have a monthly membership that you can join. If you have a family member there is a discount available as well. Overall the place is nice and relaxing.

Whats the point of having an account, giving name, number ect. to have gift certificate on file to not be able to use it unless you have the physical card?! Horrible service saying theres absolutely nothing she can do for me!

Tamara was great and loved her massage. I don’t enjoy deep tissue and she gave enough pressure that I was able to enjoy, almost fell asleep.Front desk ladies were a delight.

I came for a massage with tamera, I enjoyed my massage. The reason is because she used the right strength and covered all the important pain spots I had. I also loved how she spoke when it was needed, allowing me the time to relax. I will come back to see her again. Thanks also for the front desk employees that made me feel welcomed and were helpful to look up my pre-pays , and there over all demeanor. Great teamwork!!! Thanks

This location always has great customer service. Very professional and courteous front desk. Wish I made my membership here to begin with. Highly recommend Adriana, she is the best aesthetician ever. So sweet and listens, focuses on your experience and really made my facial an amazing experience.

Alexis is amazing! Very thorough and really customizes your facial to your needs. Once i went to her, I didnt ever switch. Totally recommend her. Book her in advance @

On Saturday March 18 2023 at 9:45 am I walked into massage envy and LIZ was very disrespectful and the employees who work there don’t know anything about the so called business they’re working with! Charged me $180 for cancellation because they booked an appointment wrong. Disputed with my bank and did a stop payment

Enmanuel massage’s technique is your right & he is very professional

I have been a member at ME for about 5 years and using the same masseuse Jaime at the Hollywood Sheridan Plaza. He is the best at my body mechanics and knows just where the triggers are. He works them out each and every time I see him. I just wish I could go every week for a massage from him but financially can’t. I do go once a month and on good times twice a month. He’s very good at his massage techniques. I don’t want to use anyone else but him! Thanks Jaime!

Naydi is AMAZING.... So very kind so sweet so professional knows exactly what you need. I saw another therapist for about 10 years and I never thought I could find anyone like him. My husband has been seeing Nadi for about the same time and he kept telling me how amazing she is. And I tried her and after the 1st massage it was paradise and I was sold.Thank you Nadi. You are amazing!!!!Kathy Selby

I had the most relaxing time. Miladys was awesome‼️‼️ She’s was very informative and also very attentive. When I left I immediately felt a lot better. Will definitely recommend to all my friends and family. Can’t wait for my next appointment

My maassages are always wonderful. The sound system needs work. The music always has disturbances. Not sure if its the speakers but a strange, distracting sound happens multiple times throughout the massage. This happens every time Im there. Also, the harmony playing will abruptly turn off and switch to something new without warning. Youll go from sitting on the beach, to a rain forest with birds, to piano music. No smooth transition. Not good for relaxation.

Naydi was excellent. She asked about what I needed and focused on those problem areas. I really need strong hands and a deep tissue massage. I could tell she was trying so hard to get out the many many knots I had. I felt great when I left. This was the one and only time I had a positive experience at a Massage Envy and it was because of Naydi. Thank you.

Alexis is awesome. This ME is conveniently located. The front desk is very pleasant, high five to Melody! Very welcoming atmosphere.

I’ve been going to this location for 6 years. Jaime Is my normal therapist and the best!! I’ve had a few other therapists and they never disappoint. Front desk girls are always great as well, quick easy check outs.

My experience with Massage Envy has been consistently good . Always nice and friendly reception upon arrival. My tech Estela is the best I would recommend her to everyone she is personable and caring while providing an amazing massage.

Neriel is awesome, I only get deep tissue massages and he always does a great job with my aches and pains. Had sciatica for almost 2 weeks going to therapy, and doing exercises… no relief but after my massage… 100% better.

This whole thing started when my kids decided to buy me gift cards for a massage since I work on the field, my kids spent $125 on two gift cards, made an appointment since it was my first time they charge me $105 which one of my cards was for $100 so I gave him five dollar cash and decided to leave the $25 for the person that gave me the massage but it didn’t happen that way they told me that my $25 card was expired, I asked the manager to show me where does it say in the print out in back of the card that this car will expire she said it doesn’t say they might’ve put it on a different card ,manager was being negative and rude so I decided to give them cash to pay for the tip. Now I’m $25 out that my kids gave to buy this card being that this is my first time it was a bad experience, not planning to come back, not planning to send anybody there or give any good reviews , instead, I’m a start posting this through social media to stop buying gift cards from massage envy it’s a rip off and waste of money.

I went in for a prenatal massage, it was fine, wouldn’t call it a massage more like a rubbing but that’s not the problem at the moment, I said it was fine that day & moved on but thought I could come back in the future when I’m not pregnant & get a real massage or get one for my husband that has back aches.They told me to sign up for the monthly membership for only $65 a month, I said I would have to talk to my husband about it first before I take and they said after that day it would be much more a month so to take the deal & if anything I could cancel anytime as long as it was 24 hours before the next bill date.I call to cancel & it turns out it’s 24 hours after I sign, so I missed the “deadline”& now I have to pay $65 a month that I can not afford because they will not let me cancel.Point is don’t sign anything & do not believe anything they say, read thoroughly don’t let them just explain to you & you sign. It was my mistake in the end for trusting a girl that was just trying to make a sale.

My massage therapist Tamara is the best. I go in there with tension headaches and aches and pains from past injuries and the work I do. She always fixes me up and makes me feel like a brand new man!!! My quality of life has drastically increased since I started going to Massage Envy!!!!! They help YOU take care of YOU. I definitely recommend it!!!!!

Massage therapist Nady is excellent for my health needs and very professional. Also had a sense of humor too! I have been a member at this Hollywood location for many many years. I have had great experience with many others, they had to leave for personal reasons. I was actually introduced to Nady from another Massage therapist. Very pleased!

I had the best massage ever by Jaime yesterday. I have been having trouble with my shoulders and traps and he got in there and got all the right muscles. Highly recommend this massage therapist

Estelle is great! Wonderful masseuse!

I had a microdermabrasion treatment with Alexis and she was amazing!! It was my 3rd treatment but my 1st with her and I can’t say enough great things about her and my experience with her. She’s a real asset to the Massage Envy team and I would definitely recommend her for any type of facial service!

Shout out to Estela- Best experience and her knowledge is superb!! She was personable and knew exactly how to massage the areas that needed more attention. I say- High Five and Thank you for excellent service.

You deserve better than terrible customer service. The lack of empathy that we experienced from this location and specifically the manager, Jennifer, is truly appalling. During a global pandemic, companies need to do better understanding the extenuating circumstances that we are all facing. I am not happy with the service I received here and if you are spending your hard earned money at a massage place, you can do better.

Ive been a member of Massage Envy since 2011. I relocated to Hollywood two years ago and have been going to the Hollywood location for about 2 years. I always had a great experience up until yesterday, Friday, March 10, 2017. I arrived at 1130am and checked in and the receptionist at the desk told me I was all checked in, enjoy. So I was very unpleasantly surprised when my 90 minute session was only 60 minutes. My therapist, Oneida, who is great by the way, told me that the front desk staff said theyd explained to me that I was late and would only get the remaining 60 minutes. But that was simply NOT TRUE!So I spoke to the manager about it who informed me that my appointment was actually at 11AM and not 1130 like Id thought. So that was completely me fault, but had the front desk staff told me this when I arrived, instead of just saying Youre all checked in, enjoy, like they did, at least I wouldve known to only expect 60 minutes.I work in law enforcement, (very stressful) and had worked a double shift Thursday night (16 hours) so it was my fault that I didnt get the time right. Its also my fault that my cell phone was not turned on in the morning when they tried to call me at 11AM. It is, however, their fault that they didnt said a word about any of that when I arrived at 1130AM. And then LIED to the therapist by telling her that theyd explained it to me when they had not. I left my stressed and aggravated then when I arrived. For that, I was truly annoyed and disappointed

Booked 2 prepaid appointments while on vacation and bc my friend did not have a card on file, they cancelled the appointment. Liz, “the manager” was disrespect and rude on the phone.This incident will cause my 10+ yr membership to be cancelled.My recommendation is to not visit this location.

The front desk was horrible as was the manager. But my aesthetician was fantastic and I love her. She is a great aesthetician. She is the only reason I come back. If she leaves so do I.

Tamara was very good with my massage. She knew the parts to work on. She illustrated movements for me to help with my shoulderPain. I have been a member since 2011 and wouldRecommend ME to anyone always.

08/19/20: Called the Sheridan Street location to find out how many services I had banked in my account and in my sister’s account. When discussing possibly cancelling both subscriptions, I was told that we would each have to purchase 2 more services so that each of us gets to 12 services within the 1 year contract period. Was also advised that after cancelling we would only have 60 days to use 8 services in each account. How is it possible that with the Covid pandemic we are currently in, we only have 60 days? Neither of us feel comfortable in getting a massage with the Covid cases daily increasing. I am asking that this period be extended to a longer period of time. Thank you.

Last night was my first time at this location. Very clean and front desk staff were very friendly and attentive. Stella did an awesome job and released all the tension in my back and shoulders. Highly recommend her!!!

This used to be a place we loved but we are now considering never going back. My girlfriend Jessica has had a membership for years and I go monthly. As part of the membership program she receives a massage per month. With the current covid situation we have not been able to go but she was still paying the membership and accumulated several massages. Due to losing her job she had to pause the membership. When she went to get a much needed massage today the rude front desk staff insisted even though she had already paid in advance for several massages she could not get them with the membership being paused. We were told a manager would contact us shortly to resolve the situation, that call never came. After waiting for hours and making several calls we finally got in touch with Jenise. Worst customer service I have experienced in my entire life. Completely unsympathetic to the situation and unwilling to even make the slightest attempt to help us. Made it very clear she had better things to do than stay on the phone and try to resolve the situation.

My girlfriend and I went to this location for the $49 introductory massage, signed up for the membership because we were told that we would be given a discount if we both signed up together on the same account.However, NO such discount was given. Because of this, we wanted to cancel our membership, even though the funds had not been taken from my credit card. Upon calling to cancel, the receptionist told us that we were unable to cancel our membership without a doctors note stating that we are unable to receive massages, or a note stating that we were moving to a place that does not have a Massage Envy location within 25 miles. So, we left it alone for the moment....We called to reschedule our appointments from a Wednesday to a Tuesday. On the Tuesday, I called to let them know that I would be running a few minutes late, however, they informed me that we did not have appointments set for that day, and that the appointments were set for Wednesday. No one ever put in our appointment change. As we were already on our way to the location, we went in anyway to complain. The assistant manager offered us a half hour upgrade because of the inconvenience. I was too angry to rebook, since we planned our whole day off around the appointment, when we could have spent the day doing more productive things. We walked out of the store, then turned around and walked right back in to try to cancel because of the poor customer service we were offered. When we approached the front desk, the assistant manager saw us, did not acknowledge us, and continued to clock out and leave for the day, leaving the associates to handle the problem. I am emailing customer service... I have never experienced such terrible customer service, or lack or appreciation for clients.

Ive been a member for 5 years now I believe, it took me a while to find the right person that I like the massage they give and the right amount of pressure.Now I have my regular wonderful person Stella, she is amazing, she truly cares about taking those knots out and not just giving you a nice massage.

Would never go here!! I had a scheduled appointment. They didn’t schedule it in their system. Management rep was very unprofessional. Didn’t admit that the problem was on their end and then used COVID distancing BS. As I was walking out a male worker stepped towards me in a threatening manner. We had a verbal exchange. Really professional. By the way, he wasn’t wearing a mask.

My experience was very relaxing and soothing.

She was great!! I love the Hollywood location everyone is inviting and Kind.. I have a busy schedule they always help to accommodate my needs.. i can never thank them enough for the great hospitality..

I do not particularly care for chain massage parlors. However my boyfriend planned this as a surprise. So being a good girlfriend, I kept my mouth closed and pretended I had a good time.For these chains, they are simply hiring people who has a certificate and bringing them on board. Because let’s be honest, look at what they’re charging for a massage. My boyfriend’s masseuse, I can tell that she wasn’t much experienced. We’re doing a couples massage but he’s finished at least 6 minutes before me. How? My masseuse seemed like he knew what he was doing and can tell that he has a real passion for it.I mean overall they were both nice but my experience that day confirmed exactly why I do not do chain massage parlors. People come to places like these because there is practically one on each corner and they offer a monthly membership. However people don’t realize that with that same monthly membership price they can get a quality massage somewhere else and it’s basically the same thing of receiving one massage a month.Speaking of membership, the other young lady that was there was practically pressuring a young lady leaving to get the membership. To the point where some of the things she was saying was basically calling her dumb. “If you get it because you work for the hospital we’ll waive whatever fee” and when the young lady told her no she likes “so you want to pay the fee when you come back”. Like girl that’s her money. You can’t tell her how to spend her money. If she wants to pay the fee, if she even comes back, let her. Like telemarketers, management must be pushing them to get memberships.

Ive been there almost monthlyt and found th Kensen very professional. Best masseuse ever!The room was clean and quiet

I love my experience At massage envy the best massage therapist I’ve ever had thank you so much I feel like I’m 20 years younger!

The massage was not for me, but for my wife who is the one leaving this review. Jaime is the worst masseuse. I’d give this 0 stars if that was an option. I don’t believe he has any qualifications. I asked and was not assured or had my question answered. Instead the front desk girl responded with lots of people love him. I’m lucky I’m not paralyzed today. He is dangerous when he applies deep pressure (as requested) to neck and areas right next to spine. Then when the gluteal region and legs needed to be addressed, he only wanted to spend time on the left heel of my foot. He rubbed my legs when he put lotion on them. But there was no massage whatsoever. He seemed uncomfortable with working on the gluteal region and spent maybe 30 seconds on one side and 90 seconds on the other. I sit for my job so I told him I have a strong need on my back side, the entire back side including back, shoulders, legs and glutes. He knows nothing of the human anatomy. If he’s uncomfortable working the gluteal region then tell customer so they aren’t stuck with someone who has made the massage weird and horrible. It’s a muscle and the massage is over clothes. I had 30 minutes left when he asked me to flip over (which he didn’t leave the room for). I told him again he is ignoring what I’m saying and not addressing my requests. The only thing he offered was for me to terminate the massage. Jaime does not know what he’s doing. Even his hand massage was inept. I would like his full name and whether he has any qualifications whatsoever to be giving massages. I was able to pay for 60 minutes instead of an hour, but it was so bad I shouldn’t have had to pay for anything.

All expectations met, very satisfied

Zoraida is excellent. Great facials and very professional. Also, she uses very good products, Im very sensitive and I have never had a allergic reaction.

This place was absolutely disgusting. The staff was unprofessional. Bathrooms smelled and looked like a truck stop. I explained the situation to the front staff and they rolled their eyes like it wasnt their job and didnt move a muscle to even check it. The bedding on the massage table appeared to be used already by another client with multiple hairs on it and appeared to have urine like stains on them. Needless to say I left without my massage too afraid to think any further of their sanitization process. I think its time to hire professionals and not bratty teenagers to handle your business because its making a bad name for massage envy. Such as shame!

Horrible customer service. My husband and I are new to the area. My husband called and made the appointments for us. We arrived on 10/1 at the Hollywood East location,and were told our appointment was actually at the Hollywood West location. The East location called down to the West location for us and explained the mix up. The Manager of the WEST location would NOT cancel our appointment so we didn’t have to drive all the way down there. It was already our appointment time and we would have been half an hour late had we driven to the West store. The manager of WEST charged us each for a visit. Absolutely ridiculous!!! It was an innocent mistake. You could see in the computer we had never done this before. The manager at east even called the WEST store to explain and they still would not help us. We got our massages at East as they were very helpful. We will NEVER go to the ME HOLLYWOOD WEST location!!! A formal complaint will be going to the corporate headquarters. #MEHOLLYWOODWEST

Jaime has hand of gold. He listens to when I am explaining where my pain is and always hits the right spot. He also instructs on things I can do at home to help. He is extremely knowledgeable. I highly recommend him.

Was trying to buy a year membership for my mothers birthday., They “require” a mask simply to make a purchase with no one in the lobby while masked & behind plexiglass. We’re not playing that game in Florida. You have your rights as a business but as our state has already proven, this situation is not as advertised. I recommend real Americans not support this company as long as there operations are as current.

I cancelled my membership in Dec. 2013 and even checked to be sure they had all the necessary signed paperwork two weeks later. They reassured me that they had the paperwork and I was billed my final payment in January. I was told I could use the remaining credits to my account within 6 weeks. They billed my again in February and I had to go through 3 people at Massage Envy before I could get a refund. Now they told me I only had 4 weeks to use the remaing credit. I am pretty ticked off because they make it next to impossible to cancel and you have to keep going back to sign more paperwork. Its very annoying and upsetting when they have your credit card information and keep charging you. If you decide to cancel, be sure you get a copy of your completed and signed cancellation request and followup on it!!! OR better yet, just go to a regular massage therapist. Massage Envy only pays their massage therapists $15 for each massage and Massage Envy keeps the rest. Find a good Massage Therapist in your area and give them the full amount - they deserve it!!

This was my first time at massage envy and it was an amazing experience. Zorahaida was absolutely amazing. Thank you so much

If I could give 0 star I would! Poor customer service from the manager. He/she is never there and never respond. I have 18 massages accumulated, I sent the cancelation form and they keep charging me. I asked for 1 month refund (among the 18) and they dont want to respond, they refused to do it! They give all kind of excuses. Just do the math 18 times $59.99 = $1,079.82 that I have lost even though I have been a customer for more than 5 years!! and they dont want to refund 1 month!?! Unbelievable!! IF I HAVE 18 SESSIONS ACCUMULATED WHY THEY KEEP CHARGING ME?? DO NOT SIGN ANYTHING WITH THESE PEOPLE!

I always feel so relaxed after my massage. I’ve been a Massage Envy member for over 6 years! I deal with anxiety and my muscles get really tight, A good massage therapist like Miladys knows how to help!

This place has always been a place of zen for me. A little gift I give myself every month and encourage family, friends and co-workers to do as well but that stops today. While OTHER companies are evolving to help their loyal clientele in the craziness of this pandemic, Massage Envy only has one goal and that is to pad their own pockets at the expense of their customers. I encourage you to give your money to a business that cares about a its customers instead of exploiting them. After several attempts I spoke to the manager Jenise who made no effort to provide a solution and sounded as though she was reading off a script. She denied me any numbers or emails to any other staff who would be able to help.

ВНИМАНИЕ !!! будьте осторожны , просят водительские права за массаж , а потом под любыми предлогами делают так что бы вы отказались , возможно они используют ваши документы в свох целях корыстных целях, например оформить кредиты на ваше имяATTENTION !!! be careful, they ask for a drivers license for a massage, and then, under any pretext, they make you refuse, maybe they use your documents for their own selfish purposes, for example, to issue loans in your name(Translated by Google)ATTENTION !!! be careful, they ask for a driver’s license for a massage, and then, under any pretext, make you refuse, perhaps they will use your documents for their own selfish purposes, for example, to issue loans in your nameATTENTION!!! be careful, they ask for a drivers license for a massage, and then, under any pretext, they make you refuse, maybe they use your documents for their own selfish purposes, for example, to issue loans in your name

RUN AWAY FROM THIS PLACE!!! Dont give out your bank account information to this place because they WILLTAKE YOUR MONEY!!!!!!!!THIS LOCATION, will disable you to dispute:1) appointment cancellation notice within 24 hours (even if you call during that period)2) they will take away all your the credits (because they dont take cancellation within 24 hrs - they said they do but it is a LIE and it is a STEAL3) they never have available appointments4) they will misplaced and unprocessed the cancellation of the contract agreement even if you attempt to provide all they need.This place is a completely NIGHTMARE!!!

My daughter gave me a one hour massage here a couple of years ago and I have been going ever since. I have never found the staff to be unorganized or anything except perfectly professional. I love my masseuse Miladys. Its an hour I look forward to every month!

Would not return. Bed did not heat up and after asking the therapist three times for this to be fixed. I finally had to just say stop-no more...this must be fixed! Way more forceful than I wanted to be at a relaxing massage. She finally got a new room and I changed back in to my clothes and crossed the hall to continue the massage. Due to the switch, I never got the low back part of the massage. Didnt feel like fighting anymore to ask for it. The worst is the whole sales pitch at the end after I had explained I lived in NC and the closest Massage Envy was no where near my home. The final kicker was when the desk guy was billing my credit card and he asked me in front of the entire lobby how much tip I would be leaving. He would not allow me to add this on to my sales slip privately. Horrible. I will never go back. Hope it shuts down.

Everytime i come he it’s a great experience. Staff is friendly and professional. Will continue to come here when possible. Will like for more availability for facials but other than that everything has always been great.

For first time customers they rushed my massage and they charged a full hour for me and my girlfriend when we started at 17:17 to 17:55! Also we had a order confirmation for 100$ gift card which they couldn’t even find!For me thats considered a scam!Thank you for your service never again don’t recommend at all!

Worst chain ever. Hollywood fla cant keep any good massage therapists there either. They all leave because of the poor manangment. Cancelling a membership after years and then charging for an extra massage with only limited time to use it is very poor business practive. Byer beware.

The good: clean, good location, friendly staff, comfortable beds, nice ambiance. The bad: the massages are terrible! If you are someone with tight muscles who needs real work done on your back dont sign up for a massage envy memberships. I signed up for a membership (which you cant cancel once you pay for it so Im locked in for a year) and I go and get what I consider to be a swedish massage. I leave relaxed, its nice, but my muscles need real work done on them or else I suffer from aches and pains and even headaches. When I asked if any therapist at the office does Tuina, the front desk people didnt even know what the technique was.Its a shame that a massage chain cant actually provide you with a professional massage and instead pushes upgrades like facials and aromatherapy.

I am black lady first time did facial I felt very bad and discrimination.. over charge my membership for 60 min charge me extra 50 $ for 90 min massagecouldnt make appointment because my relative discover she have covid 19 before one hour to my app and I contact with her they charge me 68$

I used a gift card and had to pay a difference, I decided to use a visa gift card for that, since they were given to me for my bday. The visa apparently did not go through so they gave it back to me. I went to use it later and I was told it didn’t have any money left. After calling visa they told me the card was charged at massage envy. So not only they got the full amount with the massage envy card but they also exhausted my Visa card.

The massage was great and much needed after having appointments changed. We came as a couple and then had to wait for one of us to go a half hour later. All usually manageable but the front desk person was aggressively rude.

This is a great location. Front desk staff is friendly and remember me by name. Massage therapists are professional and skilled; Jimena is the best. My beef is with the business model of this corporation: they hold your accrued (already paid for) massages hostage, and if you cancel your membership you have only 30 days to use them up. This is bad news if you go through busy or cash poor periods when you have to forego using your monthly massages.

8/13/19- Be carful this place is a scam, they will keep charging you the monthly payment even after you will send them the cancellation form, the only way to stop the monthly payment will be to replace your credit card for a new one. Poor customer service the manager is never their to solve customer service issues, the owner is leaving their 2 young girls at the front desk that don’t know nothing about how manage the place or how to run customer service.9/13/19- After reviewing them for 1 star a month ago and after the manager was apologize, they keep charging my card every month.. when i called to ask why they keep charging me they telling me that they received my cancellation form but not my wife cancellation form, and my wife never signed with them any contract, she was just joined for the deal of $55 per massage for 2 people, who ever sign on contract dont let any one else sign on any thing because that will put the other person in contract too.

Jamie is the best!!! He finds places you hurt and don’t even know about. He then fixes them. Will never use anyone else

The first time my massage was mediocre and about 10-15min shy of the full hour. The second massage was amazing but only lasted 65min after I played to have the hour and a half session. The second time I had family in from out of town and the incompetent little girls at the front desk screwed up our appointments and didnt have the services we were promised when we made our appts a week prior. When we told them we were shorter on our time, they argued, we paid to simply get the Hell out of there. Horrible customer service from inexperienced young girls that do not know how to talk customers or handle basic duties as a SERVICE industry employees. The massage was great but unfortunately that was enough to make me cancel my membership, with a doctors note of course because thats in the fine print of the contract you sign.

They let massages take place, knowing there was black mold in the building! My massages made me sick! If you accumulate massages, you have to use them within a month of cancellation. Ive accumated about 20 massages, who can get 20 massages in a month? They will NOT refund anything!!! If you freeze your account, you are unable to use the massages. Go somewhere else. Their contacts SUCK!!! Membership is not worth the aggravation!!!

Tamara, shes a great massage therapist. Takes the time to understand how and whats the problem and why the reason for massage.Definitely will return and book appointments with her again.

Everyones great! Ive experienced two separate masseurs and every time, its been a pleasure, especially Quinn. I would recommend this location anytime and its where I come for my monthly membership. Enjoy!

Miladys did a great job with my hot stone massage. She listened to and abided to the level of pressure that I wanted, and was friendly. Liked her very much!

Jaime is one of the best! He knows exactly where to focus his attention. I always feel amazing and physically renewed after my session. Thank you Jaime!!

This place runs a shady buisness.They literally send you a reminder if you change your debit card and if you dont give them your new debit card information they will go through visa debit card, and update your new depit card without consent and take it anyways.You literally have to call your bank and block them as a merchant. Then ask your bank to remove visa debit card update.After you do that they will constantly send you text messages to update your card information. Then when you block text messages by replying stop they call you. I literally told her to stop calling me and she said if i dont update my card i will never be allowed to use any massage envy ever again. I said good thats the point. I literallywant to cancel my membership.They also give free enhancements to follow their platforms and for reviews.They also run through front desk staff. Literally there are new people everytime you come in. This has been ongoing for several years.

Alexis gave me the best facial I have ever had! So relaxing and my skin already feels so much better. This is a great location.

Malady’s is the best!!She’s gentle to the tender parts,and strong and determined just where you need it!She’s the only reason I keep coming back!

The girls at the front desk are a mess. I constantly get put on hold, and I have to repeat my information to several different people. The only reason I go to this location is because of Daniel and he is amazing. Whatever you do, dont use Isabel. She pulled up my skin, try to give me a weird finger massage, and rubbed me in a ticklish spot, all of which I asked her to please stop. She told me to get dressed and that my session was over! The manager Jennifer is probably 20 and not very good at handling issues. If you decide to go , ask for DANIEL. No one else. Isabel is horrid.

Naydi is amazing 😍😍!! Always does an amazing job , I feel so good after a massage and always look forward to my next appointments!

I came in today for a massage and facial, absolutely loved both services definitely plan to return. Camila was the best

If there was an option to give ZERO stars I would. The masseuses are too rough and cant take direction. The customer service is terrible and the manager is a complete witch. If you want to be in pain and you enjoyed being talked at or talked to as if you are a POS then I suggest this massage envy in Sheridan plaza. If otherwise, do NOT go to this location!!! 👎👎👎👎💩💩💩💩

Theres a blonde girl in the front with BLUE EYES. shes so kind and sweet. Staff has great customer service and office is very clean. I rated the place 4 stars just because I love bigger spas with additional add ons. They do NOT have facials or sauna in their location. MJ did my massage and she was great ! If you go , youll leave happy :)

I love the quality of her Work, Professionalism, and the overall experience...There is not one time since I have been going to Zoriada for Facials, have I been disappointed.

I signed up for a year with this location and I regret it. When my contract was up the failed to notify if you dont go in to sign a cancellation form it would automatically renew. Then after I canceled they failed to give me a copy of what I signed and they said I have till the end of the next month to use all my extra massages. Reality was I had 30 exact days to use it so my last massage I lost and had to pay a cancelation fee! Use the coopercity location if u want to sign up!

Jaime was the best and is highly recommended. He is very knowledgeable about the body muscles, provides helpful recommendations for treatment, and is skillful at bringing a “stiff body” back to a “fully functioning state”.

Jamie is very proffesional.

Super unprofessional place. And super unprofessional staff. This is the second time that I’ve book an appointment went there on time, and I was told that there was a computer error and I need to reschedule. Big waste of time. Be careful signing that contract to because they have their own ways for you not to get out of it. :(Very very stressful situation for a place that is suppose to relieve stress

If i would rate it a zero i would. First time getting a massage never again will i spend time and money for that. The massage was horrible my girlfriend does a better job then that and shes not licensed. The massage chair you pay at the mall was better then this massage they gave me.

Great massage and nice people

Im a member an I love the services. An the oils really are a miracle. I get a message almost every 2 weeks after work an I love them everytime. Goos prices for starters too.

Zorahaida, thank you! I truly enjoyed my service with you. I will now be seeing you at least once a month to get my skin to be the best it can be!

Jamie is marvelous. He helped me with my sciatica pain, tremendously.

It was great. I called and got same day appointment. Massage was good, environment was nice, everybody friendly. I signed up for 6 months services and cant wait to start it.

Naydi is my Massage Therapist and she is awesome! She is truly an asset to your organization.

I went because my neck and shoulders were in extreme pain and very tight. Neriel was excellent, focused on those areas and I left feeling brand new!

Zoraida provided a wonderful, relaxing facial. Looking forward to future treatments ❤️

After trying other Massage Envy locations I I tried this location and I was disappointed after the lackluster massage that I received. Im not sure if the girl who gave me the massage was new, but she missed multiple locations on my body (scalp/head, chest and toes) if you can believe that.She didnt crack or pull my toes!!!!Do you know how good it feels to have someone pull your toes or fingers?!?!?!?!? Its an amazing feeling!!!!I felt robbed once that didnt happen!!!If youre in this area I would say go to the Massage Envy on Miramar Parkway or this great small massage place called New Life Massage on Hollywood Blvd.

Elizabeth its great.

Went in while my mother was shopping next door for a massage. They refused to serve me without having my credit card number. I was paying with cash, was willing to fill out the personal info form but couldnt see why they needed my charge card if I was paying cash.THESE PEOPLE ARE SHIFTY. THERE IS SOMETHING WRONG WITH A BUSINESS THAT WONT TAKE A CASH CUSTOMER WITHOUT GETTING ACCESS TO THEIR CREDITCARD INFORMATION. I WOULDNT TRUST THESE PEOPLE EVER FOR ANYTHING.

Massage Envy is a professional, calm, and clean environment. Miladys is amazing! She genuinely cares, and loves what she does.

Kat is amazing!!!! She is very attentive to making sure you are comfortable and you get the best service every single time.

After a long period without massage my back was in a bad shape, Estella is the best, very professional and knowledgeable… Thank you!

The massage was outstanding, but the pricing structure, pricing transparency and scheduling was very poor. (Less than 1 star)

Naydi is an outstanding therapist. One of the best massages I’ve ever gotten ..

My experience at massage envy was outstanding. Very calming . The staff and the massager were very polite. It was a great experience

I told Jamie that I had just run a marathon and he knew just what to do! What a professional! Fantastic!

Everyone is really professional , but i found there to Stella, who is very excellent. I feel like new after my massage with her

Wonderful experience. If you are looking for a clean and safe place to get a massage or stretch. Look no further. Massage Envy is the place.

Used this location the message was great but the service here sucks and the people behind the desk suck. The receptionist told me to get the wellness membership and then cancel it so i can get the member price. Did that and they told me i can fax in a written letter to cancel. NOT TRUE! i did that and then they called me to set up my free massage and i said what free massage. The one with your membership! What membership??? That was supposed to be cancelled. Well it wasnt. You have to come in to ill out a cancellation form. So I go in today the girl tld me i cant cancel now without a letter from the Doctor or a moving letter.WTF?? I didnt not keep contract or confirmation because i didnt think i needed it. So i go to my DR. and they cant give me a letter because there is nothing medically wrong with me for them to write a letter saying medically that i cannot continue using them. Which I fully understand my Drs position and liability issues. So im stuck between a rock and another rock. So called my bank..Massage Envy you can kick rocks!!!!!!Never again at this location! I do not recommend anyone getting the wellness plan either its a headache if you want to get out of it, you really sign your life away with them

Alexis is the best! I love how gentle and nice she is! I would recommend her to anyone!

Incompetent front desk staff, they were unable to change my phone number on file after 3 attempts. They cancelled my appointment twice because they did not have my correct phone number on file. Today, 4th attempt to have the phone number changed I spoke to a Supervisor Jessica when we were ending the call she read the old phone number back to me. I will be speaking to ME Corporate about this.

My experience with Tamara was great and I would definitely like to use her for my next service 😊

This was my first visit to Cali Coffee but it wont be my last. My drink was delicious and the customer service was amazing

This place messes up appointments more times than I care to count. I can walk in, make an appt for a future date and when I come back for said appt Im told its not in the computer. Understandably Im upset and the girl behind the counter is always like 🤷‍♀️

There is appreciation, relaxation, dedication as well as a commitment to return for more services. My facial was absolutely incredible!

We loved it and the knowledge of everyone we encountered was very helpful and appreciated.

Worse massage place in existence! They cant even give a free service right! They offered but then said they forgot but come back and then theyll do it. You guys need to close down or talk to Contour Day Spa on how to run a massage establishment

One word; Isabella. That woman massaged everything from my head to my toes to my hopes and dreams! Made my first day of vacation wonderful. Would def book with her again when Im back in Florida.

Thank you guys at Hollywood, Florida Massage Envy. You all rock. Beautiful 💖 atmosphere 😍 Joyful staff. And my massage was the best Ive ever had.

Katelyn was very kind and very helpful. She helped me booked an appointment and explain everything to me. Very nice front desk staff!

Excellent service, quality professionals. MiLadys is awesome

SCAM!!! DO NOT SIGN UP FOR WELLNESS PLAN. I REPEAT DO NOT SIGN UP FOR THE WELLNESS PLAN. (I WISH I COULD PUT THAT STATEMENT IN BOLD AND HUGE FOR EVERYONE TO SEE)!!!! I SIGNED UP, AND THEY KEPT BILLING MY CARD BEYOND THE 6 MONTH PERIOD. THEY CLAIM TO BE GREAT AND WANT TO HELP, YET I HAVE NOT HEARD BACK FROM THE MANAGER!!!! IF I COULD I WOULD GIVE THEM NO STARS. I WAS A LOYAL CUSTOMER UNTIL I SAW THEIR TRUE COLORS. I FEEL BAD FOR THE THERAPISTS THAT HAVE TO WORK THERE. THEY ARE LOOSING CUSTOMERS NOT BECAUSE OF THEIR TALENT, BUT BECAUSE OF THE NASTY/RUDE ATTITUDE FROM THEIR FRONT DESK AGENTS AND POOR MANAGEMENT.

Front desk is absolutely horribleIf it wasnt for one of the therapists being so great and constantly apologizing for them ​I wouldnt even bother coming back!

Worst costumer service ever!!!If you cancel your membership you are nothing for them ! They will be nice to you as long they can get your money! Never ever do there membership! Manager with bad Attitude talking like you are nothing! NOT RECOMMENDED!!!!

Have been going to this location for several years - excellent therapists - friendly staff! Highly recommended!

Very good

Fantastic service from the front end staff to the therapist. Massage Envy is an essential oasis of tranquility in a chaotic world.

My massage therapist was excellent. She constantly ask me if the pressure was ok when she changed areas

Excellent customer service, a clean place and I have been receiving with Mrs. Zorahaida a proffesional service for seven months.