I did not expect to have a 5 star experience at all today. Angelica has been one of the absolute best cannabis care employees I have ever shopped with. She used lots of terpene details to help me find the strains that work best for me while making recommendations for future purchases and describing her experiences in detail. I feel so seen, THANK YOU ANGELICA!
I had an absolutely wonderful experience! I love everyone in the store, they all gave me plenty of choices, lots of help and knowledge. Also gave me a goodie bag with freebies! I will definitely be back! And their product is good also!
I went for my first time this weekend. & it was great! By far my favorite dispensary. The customer service was amazing. & everybody helped me with the questions I had. You can actually smell the flower before buying and that was great!! Definitely will be coming back & recommending my friends to come visit as well.
This was my first visit to this location and can I tell you I wish there was a location in Middleburg or at least closer to me! This place had a great vibe as soon as you walked through the door! Then the young lady Kubra came and took so much time explaining what items were possibly what I would prefer and was so sweet and personable! She never made me feel rushed and she got me some great product. This has made me a sure return customer! But oh that drive 🚗 🤣 MA’AM, you rocked and I loved it 🥰
Great experience, great team of budtenders! I loved the vibe of the store and the staff really made my day. Super chill and super inviting. They really made my first time in Cookies a great experience. Thank you all!
Jade was very helpful and friendly. Angelica, I think thats her name, was super duper awesome. There was a small issue and she spent time and patience to get it figured out. Shout out to the whole squad. Didnt catch their names but they were all friendly and fantastic. They all represent how customer service should be. Thanks guys for being brilliant 🇵🇸
I’ve been there twice and both times the staff have been rock stars. They are very friendly and very personable. I was there in the 30th right at closing time and they were great. Someplace when u come in at closing time u get an attitude but not with 3 young men, they were so nice. They told me their names but I am bad names I was there again 5/1 in the morning and that group was just a friendly. You guys have customer for good now!!!!🫶🏼
The staff members continue to be very helpful and kind, which is very much appreciated. Now I just need you guy’s to please add Indica gummies to your stock. You’d then be perfect in my eyes. Thank you in advance!
I have firsthand experience working in the medical cannabis industry in Florida. The events that transpired on the morning of April 14th were, in my opinion, unprofessional and reflected poorly on Cookies practices. Several individuals, including both Cookies employees and patients, were present in the parking lot upon my arrival while I am uncertain of the exact chain of command in place, Angelika (apologies for the spelling) appeared to be the general manager, and there was another manager whose name begins with the letter R. Both of said individuals should be held accountable for the situation. I arrived at 9:57 AM and waited in the parking lot until 10:15 AM for a line to form. The store was opened late because a manager was late. I was able to check out and leave the store by 10:55 AM. I would like to acknowledge the efforts of two employees who provided me with my order: an older woman and a younger Caucasian woman, so Thanks to the both of you.p.s additonal stachions and barriers would go a long a way
Very informative, courteous and the flower smacks!!! Nice layout and always a pleasure to be able to not just look but smell the medicine. Five star experience with the Baymeadows/Jacksonville location! Will be back on the regular 😎
Kubra was so sweet!! She was very knowledgeable and helped me pick out a strain that would work for me. She did not disappoint in her selection, it’s working great!! Hawaiian rain :) This was my first time in and she informed me of all the deals as well!! I’ll be back for sure!!
Best dispensary shop ever. Excellent staff that are friendly, patient, well mannered individuals. They have tons of fantastic bud and just so worth trying. Also the prices for everything with wake bake discounts plus loyalty points. It makes Cookies dispensary the best dispensary.
Outstanding first experience 10 out of 10! I was checked in, signed up for loyalty, and started shopping in less than 5 minutes. All of the girls were super sweet and very knowledgeable!
Excellent customer service, Noah & Vic got me the best product in the house! Angelica at check in was super knowledgeable & all the staff were super kind. 10/10 will be back soon!
First time at this location and I had an awesome experience! Damian was insanely helpful and knowledgeable about all of the product and was very patient with every question I asked. He gave me a lot of great recommendations for my special needs and really knows how to sell! I’m looking forward to coming back, amazing customer service and great vibes
Hey this was a really cool looking store on the inside. They had a Really neat way to display product and staff was super welcoming. I will definitely be back.
The customer service experience at this location is exemplary. I was warmly welcomed and patiently advised of all need-to-know information. Noah and Damian/Damien are top-notch (and not to mention so freaking cute)!
I’ve been to every dispensary in town. This is the best one. The best flower 100%! I saw Damian and he was so patient and kind.
Audrey was amazing at helping me pick out some merch I got cookies hat and helped me pick out a some very nice frosty flower with a great head buzz slight body buzz strain was thunder dome. I will be back thank you for your amazing customer service Audrey! 👍🔥🤘
I’ve been a fan of Cookies since before they came to the state and I have to say lately they are CRUSHING it for us patients!!! The biggest complaint WAS pricing but these days they have been giving out deals and specials that make their PREMIUM products just as affordable as the lower budget places serving up the cheap stuff that honestly doesn’t do much. Besides premium flower (some now testing OVER 30%!!!) their RSO is out of this world 👽 and their concentrates by Natures Lab are some of the best that I’ve dabbed on in the state!!! The employees of this store are some of the friendliest faces I’ve encountered and it’s always a great vibe. Definitely check them out!!!! 💪🏼😎💨💨💨🍪💯💯
Hands down best experience ever! All of the employees were super helpful. I’ve never been to a dispo that had so much product to show I really liked it. Definitely check this place out!!!!
Drove all the way from Lake City which is about 1.5hrs through Jax traffic to get there 7 minutes late and they wouldn’t give me the discount! Seriously, all the way from LC and they laughed at us when we arrived and thought it was funny. Bad business, I liked this place too, won’t be back unfortunately.
My significant other placed an order an hour before he arrived. Once he got there, he was not greeted in any manner. waited while the three other customers who came in after him were taken care of without a preorder. He then asked a lady behind the register if he could check out and she said “hold on”, walked away and didn’t return. I get it’s a new store but some better customer service would be appreciated.
I had an amazing experience at Cookies Dispensary! The staff, including Tiv, Angelica, Kim, and Naimah, were all super friendly and knowledgeable about their products. They took the time to answer my questions and made sure I found exactly what I was looking for. The service was quick and easy, and I appreciated the welcoming atmosphere. 5 stars and highly recommended! 🌟👍
My first time in and it was amazing. I walked right in and immediately someone walked over to give me their undivided attention. Both the gentleman who assisted me in picking a product and the lovely young lady whom check me out were both marvelous. Excellent team members for an excellent dispensary. I would like to see a more wide array of indica options in flower and edible areas but other than that 10/10 recommend. Will be returning for sure.
Cookie gets 5 stars because when I walked in the door I was greeted by two beautiful Souls Nita & Roe I Love Theyre spirit. I just truly wish there was a cookie store on the westside! Thanks again Ladys!
Atmosphere was super cool, place looks great, definitely has the cookies feel to it, been to the one in LA a few times and the vibe is definitely there minus the celebs lol, will definitely be back when Im on that side of town!
What a great new addition to the Jacksonville community!! Beautiful product, spacious store & a nice big parking lot. Audrey was very polite during my checkout & Jade was super helpful!! 10/10 would visit this Cookies location again!
Literally the best dispensary in Fl hands Down. The staff was excellent. The experience was like no other. I don’t know of any other dispensary you can smell the flower before you buy in Fl. What a hit will never shop any where else. Good job Cookies👍
I loved the atmosphere in the store. Brandon was a huge help. He had excellent customer service and was very knowledgeable about products and current sales. Will be visiting AGAIN!!
This is by far the best dispensary in Florida!! Noah is absolutely amazing and very knowledgeable on all products and getting you the best one just for you. I won’t go anywhere else from now on
Ive had my medical card a little over a year now and i have had the most successful experience with Cookies . The Quality and customer service is superb. I also want to give a big Thanks to Roshonda, Tiv, and Damien . 💕🔥💨
The only reason Im leaving two stars is because the staff here were so nice. Very helpful, polite, and kind.Now, I urge EVERYONE that buys from here to weigh their product when they get home. I travel a lot and I stopped at this location on my way out of town to pick up product. It was my first time at Cookies and I had been excited for them to finally open in the state. That being said, I get to where Im staying very late last night, after 14 hours of traveling, and I decided to weigh my product because it looked pretty darn light. Every bag was 3.0 grams... not 3.5. Also, I would consider this dispensary pricey compared to other fantastic dispensaries with quality product in the area. The fact that I paid more than I normally would for less than an ounce of product, only to get home and weigh it out and it be at least 1.5 grams light is an UNETHICAL BUSINESS PRACTICE. Not everyone has a scale at their disposal to check and make sure that theyre not being jipped. I spend my hard earned money on this medicine which is becoming less and less affordable for quality product, but then to be hustled like that was very disappointing. I dont think I will ever be back to a Cookies because of this. Ill be sticking with Sunnyside, Sunburn, and Jungle Boys where this has never happened to me.
As a first time customer of Cookie Dispensary I had a few questions, when I called and Spoke with Ms. Naimah, it was a great experience. She was friendly outgoing and took the time to break things down for me. Highly recommendable!!!
The atmosphere was perfect on the day of grand opening. Everyone was smiling and having fun ! AMAZING CREW ! ROSHONDA AND HER TEAM are very knowledgeable and friendly ! I would recommend this place any day !
So glad Cookies finally made it to JAX! Ive loved this shop since my very first trip to LA. The JAX location is beautiful, central location & the prices are extremely fair given the quality of their product. Couldnt be more happy with the customer service. Tiv did an amazing job taking care of all of my needs! 10/10 would recommend!
Angelica was friendly, knowledgeable, and patient as I made my selections. She made great recommendations based on my preferences. I will definitely be back!
Great customer service, very clean store! Highly recommend!
Marley was professional and very helpful and the store was extremely clean and easy to navigate. I will be back and I will spend my money happily here!
I ordered online for there they were fast and efficient appreciate their kindness and being professional
You can just ignore every other dispensary down baymeadows. The crew at this Cookies is what makes the place. Im extraordinarily anti-social outside of my job, and I felt like I was in a room with the most mellow, friendly, knowledgeable, and professional group of buds I could wish for. I really dont even care to review my product. The flower was leagues above fantastic. It doesnt matter. Id go if they only had a pre-lit J of some snicklefritz in an ashtray for like $20 that you dont even get to finish just to be around that sort of hospitality and such a group of professionals that definitely know their stuff. Id be the lucky one to have employees like this working for me.
My experience at cookies jacksonville was top shelf no pun intended. iWas given some of the best customer service from Aaron Clark he was very knowledgeable about products and even made some key suggestions of products iWas unaware of. Will definitely be back to frequent this location.
Our representative Noah had excellent customer service, down to earth, and was very knowledgeable!! I love her 😍 Will definitely be back soon.
Amazing service, staff are like a family, and Roshonda is the absolute best at what she does. What an amazing kind heart. Thanks Cookies keep doing what you do
Love the vibe at the store. Doesnt feel like a doctors office like the other dispensaries. Damian was super knowledgeable and helpful. Will definitely be back!
Amazing store and super friendly staff. Marley was the best and walked me through their menu and made sure I left with best flower in the building! Will 100% be back! Welcome to DUVAL, Cookies!!!!
Audrey was great! Smooth, efficient, and knew the product well
Very chill, laid back enviorment! Cookies has the best vibes compared to others here. Jade helped me with my order, she knows her stuff
The store and everything is great, it was a pleasure having Jade as my budtender! But I will say that the products they have arent for me, they all have this strange taste and its not my cup of tea. Glad youre in Jax though.
Friendly and welcoming environment and staff. My first visit was assisted by Kimberly who set me up with all my benefits, she was awesome!
This place rocks ! Audrey was so patient and knowledgeable about the products and provided outstanding customer service! I definitely will recommend this business to my friends!
Damian from the Jacksonville Cookies showed exemplary skills in knowledge and proficiency in customer services. Excellent quality 👌 👏 exceeding expectations.
This was my 1st visit & i must say damien knows his bud !!! He helped me make all the right choices he explained the loyalty program as well as all deals
I will definitely be going back . The service was awesome and very informative.. Love the atmosphere and everyone helped me out. I was undecided and got the right direction and help ..Jacksonville (Baymeadows location) yall rock ..
I had a great experience for my first time going to cookies. Everybody was polite and kind. Everybody was knowledgeable of all products.Cant wait till the grand opening
Marley was great in helping me renew my card! We will be back! I rode 40 minutes to get here so Im glad I got my stuff!
Yooo! My first time at any Cookies & What a dope store mann… clean and beautiful! I got the best info from a lady named Roshonda - she was so patient and the most knowledgeable budtender I’ve ever had for medicinal recommendations. Coming back just to see her! I got some lemonchello. This was one of their cheapest buds and when I say it tasted like lemonade when it’s made right 😉 I mean it! Never had bud that tasted like that good. Def coming back!Thank you Duvall Cookies Team ❤️
Very fast friendly and professional service ! Not to mention the flower is amazing compared to local dispensaries! Thank you to all friendly staff team ✨✨
Tiv was very professional and patient. Tiv answered my questions and took the time to explain each product, so that I could make a more informed choice!!
Noah was so helpful! Will definitely be back. Very knowledgeable and kind :)
Super sweet, knowledgeable and helpful! Definitely will return! Great customer service!
Have had my med card for a couple months now and Cookies has to be my favorite experience. Noah is super helpful and same goes with the rest of their staff
I had a great experience with cookies n they are one of my favorite dispensaries in Jax
Great location. Product has always been premium. Tender was very knowledgable
Update it has been three weeks and the disposable vapes I got are still half full because they dont work worth a dang you might get one dose then you have to wait 24 hours to get another dose I probably wont be back for anything unless I get a credit for what I purchasedNaimah was very polite and welcoming as well as the other two employees I wouldnt hesitate to come back also the store is very nice
Lydianne really made the experience fun I laughed I learned and I will be back
I believe the girls name was jade she was amazing she told me about different strains and what was Indica because thats what I like she was very sweet nice and knowledgeable I will come back many more times because my experience with her was great I love ppl with good attitudes and she had a great attitude like she was happy to be there and all 4 8ths that I got was fire.
Says they close at 9 but they close the and locked the doors today at 8:50Working people need that extra time they are supposed to be openWhat a shame and they just opened this store and already can’t even get it rightI will make sure I get a lot of people to make this place a 1 star place as this is 1 star quality from you all
More than disappointed. I have been smoking cookies for years. I have traveled and been to many different locations throughout the United States. When I heard that we were getting a location in Jacksonville, I was thrilled! I went yesterday and grabbed a few of my go tos to come home and be shocked by what was in the bag. Absolute trash! I still can’t believe it myself, but I can tell you confidently that whatever it is that they are selling is NOT cookies! This is some trulieve type, dried up, nasty tasting garbage. Never again. Don’t even waste your time. They really played Jacksonville.
Great experience very high. Mrs K was very helpful and put up with me being difficult. will come back just for her !
Great service and quality products. Tiv helps me out and answers all my crazy questions! Very much appreciate y’all bringing this to the community.
Christian was awsome and very helpfull with my order today shout out christian
K was awesome! I was in and out in a few minutes. Great flower selection!! I will be back ! Cookies is a great new addition to Jax !! 5 stars !
Wow...worse than The Jungle Bums--- wait, no, Im wrong; but only because I havent found any seeds yet & youre sure to get seeds from the Jungle Bums! Still, Im surely expecting them from the meds Cookies just sold me at their Grand Opening. So if youre reading this, do yourself a favor & drive 1 block further west to the Flowery & buy actual good quality meds! I really dont get it since the standard for the Best Cannabis holds that the best comes from Cali...Like the Jungle Bums -AnD- The Cookies Fam hails from! However, this is the first FL based MMTC Grand Opening Ive been to where they hyped some terrible product, obviously just to get rid of it! Even at the discounting I received, my meds were overpriced, weak, overly dried out subpar garbage I couldve bought from Trulies! There was one other cultivar I found at cookies which smelled like it might possibly worth my time & efforts; yall think thats gonna bring me back when I can drive a block further to the Flowery or around the corner for a couple miles to Vidacann & blow Cookies pricing & quality out of the water? I really think the CAli quality did not come to FLA with the Cookies fam and Im entirely disappointed. A word of advice to yall: I have found that the only commonly available means of protecting the quality of connoisseur level meds is a glass jar (not that yall even offer connoisseur quality meds). I typed this review after medicating with the Cookies terribly weakly flavored & certainly lacking potencyGrand Opening ExClUsiVe 30% meds! I bought this as a good test runner based on its description & its [alleged] photo (which it looked absolutely nothing like, BTdubs). If that was 30%?!? Then my name is Uncle Monkey & just got the best meds ever....it is not my name & I found almost the worst meds Ive ever seen on the FL MMJ market!
It’s the new spot for a reason! Everyone there super helpful and knowledgeable. Noah and Company will take care of you, no doubt.
Love this place! They have the best bud tinders!
Great Customer Service Very Friendly & Helpful ! Took Care Of Everything
I’m not much of a talker but I gathered a good vibe from Darian and the other staffs as well when I walked into the facility at the Baymeadows office … I don’t mind coming back to shop with them anytime…
Angelica and Christian treated me like I was apart of their family! Great experience and of course got the hookup on some gas
Long line for grand opening but definitely worth it! Great friendly vibes! Live music and food trucks
Jade was awesome and very knowledgeable. Including the other staff was very helpful..so glad this location has finally opened
Great Deals and Solid quality bud from a reputable brand !
Great service front to back Damian and all the staff very helpful!💯‼️ looking forward to trying the product….
Great customer service!! I felt like a kid in school all over again..in a good way!! Thanks Damion
Love love love them can’t wait to go back they are so knowledgeable and help you get exactly what you need if you haven’t been come shop today
Noah Is The absolute best!! Truthfully each staff member is the best!! No problems always professional and most importantly the best weed in town
I love this location, the associates are always so pleasant and very knowledgeable.
Great Customer Service, really nice display, good prices and discounts!
My first time here definitely won’t be my last, Brandon knows his stuff. Go see the lovely people at Cookies y’all!
Victoria and the rest of the staff were all cheery and happy to help me at the store!
Kimberly was awesome! All the staff had lovely Pins~
Noah is very informative and knows all the different strands !!
The customer service is always excellent. 10 out of 10. It’s love soon as you walk in.
Amazing customer service! Tiv helped me find a great strain that was great for my back pains ! Really great crew.
Wow great service and very knowledgeable 💯% would recommend to everyone 😊
Wonderful customer service like they was apart of the family for a second keep up the great work n really fast n efficient
Great environment and super friendly, helpful and knowledgeable staff. I will definitely be back
Beautiful store 😍 great flower and the budtenders were next level. Great service from Roshonda.Cleanest dispo Ive ever been in.
Great place, friendly staff and amazing products,Ill definitely be returning and telling everyone with a medical card this is a dispensary they should try
Employee was nice my i my knock is they don’t give first time buyer, veteran, bulk discounts.
It’s always a good time a cookies, Jacksonville flThe staff is very knowledgeable of the product and down-to-earth. Highly recommended.✊🏾
JADE WAS THE BEST REPRESENTATIVE AND SHE HELPED OUT ALOT AND GAVE ME INFOR THIS IS THE BEST DISPENSARY IN TOWN !
Excellent place. Great staff great environment and the best place in Jacksonville to get medical marijanna
Great people, great atmosphere and more importantly great product. I’ll be coming back regularly for sure
Best dispo in town! Fire team and better vibes! Product is quality! Def coming back.
Love this store and so happy they are here . I can not get enough ….. - sign edible lover 💜
Kimberly M and the entire staff were absolutely amazing. 2nd time visiting cookies and I will never go to another dispensary. Cookies will be my cannabis home!
Everyone was very friendly and helpful. I will definitely recommend the location and will be returning real soon.
Nice place waiting for yall to get more stuff but love checking out things there everyone friendly but kinda hot in there
Love this place! You can smell the flower to see what you like they have the terps broken down for you to see, best place!
Very knowledgeable and recommended additional fire to my order. Happy traveler 🍪🍪
Roshonda was so nice and relaxing to talk to. Everyone was so helpful. I will be back!
Very friendly staff was very quick to get my order and the product is excellent
Absolutely gold mine of a dispensary, I’ma definitely only come here if I wanna spoil myself 🫶🏽 but can yall please update the directions for iPhone maps it keeps making me use google maps thank you 🫶🏽🫶🏽
Great products and prices. Love the staff, this is my new favorite location!!
Staff is very friendly and welcoming . Noah advised me of all deals . 🔥🔥 all around
This place is DOPE, no pun intended. If you want to TREAT YOURSELF definitely come check this place out!
Naima was the employee of the day!!! All the staff is great but she was rhe one today..thank you for the help.
Noah and Angelica were fantastic and the store is amazingly laid out!
Always a good experience at Cookies. Jade was great and gave great recommendations.
Shoutout Damian and the rest of the crew for the service. Definitely got me right and sent me off on my way!
Christian helped me with my purchase today it was a wonderful and smooth experience this is the best dispensary in Jacksonville
Cool spot must check staffs very friendly and helpful 💯💙
Kubra was so sweet and nice to me can’t wait to come back
Was pretty chill when I went in, only went for the dual chamber vape, which IS HITTING!!!! Slid from the west across that buckman to check em out!!!! Definitely need more dispensaries with that type vibe!!!! Welcome to the city, Cookies 🍪
Great deals and staff is super helpful and friendly will be returning!
Mrs.Williams is AMAZING ! Everyone went above and beyond ! Best dispensary I’ve ever encountered
Nita was the best help me with the first vistit will be back for sure
She was great! Everything was amazing will be going back
Very nice selection of products! Awesome customer service!
Amazing place. With great staff and customer service.
Great location and staff. Brandon was very helpful and welcoming.
It was my first time visiting a cookies dispensary, which I’ve been trying to do for a long time and ended up with not even close to what I was supposed to have got. Therefore, first impressions everything to me I probably won’t be back.
Love this place already.. very knowledgeable about products and always willing to help
Had a great experience everyone was very friendly and Noah was very helpful
The best dispensary in the city!! Everybody is vey nice and accommodating. HUGE SHOUT OUT TO MRS. RO!!
The best staff in Jax, keep up the good work.
Great service, Angelica helped me out greatly. Will be back
Angelica helped me with everything figuring out how much i could get and what i could get what prices each thing would be before and after discounts she went above and beyond and i absolutely will be returning
Love it here. Everyone is super nice and knowledgeable
Service was great, and the recommendations were amazing!!
Loved the atmosphere! All the workers are crazy kind and helpful!
Very knowledgeable staff and really good products!
Very knowledgeable and friendly thank you so much for your help
Jade was amazing! Everyone was!! Thank you guys
Phenomenal staff. Very friendly and very helpful.
Damien was great helps with any questions or concerns!!!
Great customer services always smiling faces
I had a dope experience . The employees were amazing .
Everyone was great! Very knowledgeable’
The Manager Roshanda is so sweet with superb customer service!
Lovely products here and friendly workers!
Islamophobic company. There is a mosque nearby. There are not enough places for cars on Friday. And this company prohibits parking for parishioners for 20 minutes a week. Although the parking lot is empty.
A very helpful Shake-n-Sniff table with their stock of various Flower.
Definitely a dispensary and not a cookie shop. Super nice staff, very knowledgeable, will definitely be back!
Service is top tier - budtenders are extremely knowledgable!! Gotta check this place out
My first visit and the ladies was great!
When only the best in flour and customer service is important this is the place to go.
She so fine Im ready to put it in kubra life
Jade and audrie are the best made my experience the best
Noah was the absolute best! Great information!
It was my first time so pleased!! I will be coming back!!!
Brandon, Damien, Noah Angelica and Roshanda five star bud tenders!
Best service and friendly staff Thanks Kimberly 😊
Great customer service awesome products
Kay and Noah were great!!! Thank you!!
Kim was excellent, great customer service!
Dey know Mike at cookies Tiv,Angelica,J & Noah
Nita was super friendly and helpfulWill be back
Kimberly was awesome!!! Very knowledgeable!!! I will be back!!!
Angelica was great thank you for all the info !
Noah was fantastic and helped me a lot
Demetta and Victoria are so chill! They’ll get you what you need
Best place to go to since theyve opened
Very nice, and knowledgeable about products
Thca flower was sold to me I can buy that in a vape shop ….
Very knowledgeable people with good product!
Excellent dispensary to go to. They are very knowledgeable
Super clean, great selections and prices!
Wonderful staff great prices and great flower
Customer service was AMAZING !! Thank you BRANDON!!
Top tier service ! thanks damian !!
Great dispensary with great people very good quality of medicine
Worst dispensary in Jax, don’t waste your money here.
Has the best in904🔥see Christian💯
Dope spot real good staff
Blocked me on instagram because I asked for a refund on an 8th full of seeds CORPORATE WEED sucks