The employees are angels for the most part & vibes are ethereal and immaculate.I informed an employee I needed my scrub massage to be gentle on my arms β Iβm disabled.I told her Iβd be happy to use Google translate to inform the masseuse myself, or if it was too much trouble, he could skip my arms. The employee acted as if I asked her to recite the digits of Pi backwards. It was clear before I even walked away that my need was not going to be met.The massage is $130β¦ letβs met our customers basic needs.It was clear that there was no effort in communication from the employee to the masseuse, and I ended up having to end the massage halfway through because my shoulder popped out of place.It is STILL out of place, and every day has been more painful than the last, ever since the massage.I was not given a refund and rudely informed that I should have stopped the massage within 10 minutes like the sign says on the front desk.If they couldnβt inform the masseuse to be gentle, how could I inform the masseuse to end the massage? Just wondering. Because the reason given to me was βlanguage barrier.βThe masseuse is absolutely wonderfulβ no shade to him. I believe things got lost in communication between the front desk employee and him, if any communication occurred at all.Multiple signs regarding refund & disability policy are COMPLETELY hidden behind others on the front desk.No refund WOULD be fair (in a dystopian, ableist way) IF the signs were displayed correctly.
I donβt know where to begin. I been to other Korean Spaβs so my expectations coming in were pretty low. But from the moment I walked into the lobby, I knew this place was different. The space is nicely decorated. All the areas where clean and maintained. The downstairs common area/pool/bar was lively and a vibe. I got a seaweed wrap, which included a body scrub, hair wash (I declined that) and a facial. My services were performed by Grace, and she was truly amazing. She scrubbed every inch of my body, and after the seaweed treatment, she washed me like I was a newborn baby. I got a massage/stretching with warm towels applied on me. This was the best treatment I have ever had, and 4 days later, my skin is still soft as ever. I HIGHLY recommend this 24-hour spa.Con: They did make me give them cash or debit card only (although there are signs for credit cards all over) Iβm assuming cause it was my first time?There was a girl, in a pink bathing suit, on her phone in the womenβs bathing area. No one told her to disrobe or put her phone up, so I think they should do better checks of that.
If you go late at night lots of stuff is closed and people will be sleeping π΄ seems like a great place to sleep.Jacuzzis and cold plunge was very nice and Saunas were fantastic!! Between park days was a great way to relax even very late at night.Wish they still had massages available super late but I understand why they dont haha π
Wonderful facilities. Great staffIt has everything in women: great herbal steam, sauna, jacuzzi, cold plunge salt room, rest area . Got the best scrub and oil massage.The mixed areas have the salt room, stone room, and even ice room .Lovely outdoor area with a fountain . The best swimming pool with a bar ( only open on weekends and holidays) with great waterfall, cool tub, and jacuzziHardly busy like the zoo at Wii spa. Such a hidden gem . In a way I want to keep it to myself, but it is too good and really people should go there .I have been going to Korean spas for the last 25 years.I have been to so many in LA ,one in Torrance and one in Valley. This is by far the best.Oh, also, the restaurant is so good with many great selections of food and drinks/ juices.
Iβve tried other spas in SoCal and I keep coming back to Spa Palace. This spot is open 24 hrs and and you even sleep here if you want but overnight rates cost a bit more. I usually like coming here at night time since thereβs less people and it feels more relaxing.There is a private parking garage with valet if you want to valet, but there is also free parking on the side of the building. When you park, you have to take an elevator to go up to the front desk. Service here has always been friendly each time I visit. You can ask so request for a shaver and toothbrush as needed. If you are doing an overnight, they also provide you with a blanket.In the Co-Ed space: I would recommend going into the hot rooms for 10-15 mins each then go to the cold room for at least 5 minutes and rest 10-15 minutes in the co-ed area. Repeat this routine 2-3 times. The co-ed space also has a restaurant that you can purchase food and snacks from.In the Locker room: I would recommend going to the steam mist room, sauna room, rinse, then jacuzzi after. The jacuzzi has 2 heated one and a cold plunge. I would recommend 10-15 mins in the Jacuzzi, then go to the cold plunge and stay in there for a minimum of 30 seconds. Sit and rest in the room for 5-10 minutes and repeat if you want to. Usually I cant take showers or anything cold but whenever I go to Spa Palace, a cold plunge is a must! I like to end my visit here with a cold plunge then shower and go home to sleep. You will be amazed how you feel right after leaving Spa Palace since the cold plunge will actually make you feel better.
First and foremost, the guy thatβs working graveyard is very, very RUDE!! and childish.I told him I was heading downstairs in my car real fast to grab something he asked for what what.I told him I have to insulin so he goes your locker key. Iβll be right back no longer than 10 minutes he said. I replied 10/15 minutes went downstairs.I came back up he said where were you? I was put off on the question. Tell him clearly I told you I was going downstairs. He took 30 minutes. You canβt come back in so so I was dumbfounded. I replied Max 25 he said oh really I already sign you out. Iβm not giving back key. I said youβre reallyI said you took 30 minutes so youβre not gonna back my key unless I said youβre right YESHANDED ME MY KEY AND I WAS WALKING BACK TOWARDS YOUR LOCKER NEXT TIME. YOU HAVE TO EXPLAIN IT MUCH BETTER HOW LONG YOUβRE GONNA TAKE YOU CANβT LEAVE THE PREMISES, BRO YOU GOT ME ON CAMERA WATCHING ME YOU SEEN MY CAR GOT OUT OF MY CAR AND START SMOKING A CIGARETTETHIS IS FOR THE MANAGER IF YOUR EMPLOYEE DOESNβT LIKE HIS JOB AND VERY RUDE AND HE IS DOING ME A FAVOR AND TAKING MY MONEY TO GO TO THE GRAND SPA CRYSTAL SPA AND NOT ONE OF THEM HAVE A PROBLEM IF YOUβRE GOING TO YOUR CAR CLEARLY WONβT ASK YOU FOR WHAT IF YOU DISAGREE WITH THEM, THEY WONβT WANT YOU TO SAY THEYβRE RIGHT LIKE A CHILD
Unfortunately, stuff in this place deceive and sneers on their guests. My husband and I came to relax, but received a portion of rudeness from the manager. Their pool was not working. Nobody told us about this when we arrived. We were very tired, they let us sign that we were informed with the rules of behavior in this place , the rules, by the way, they didnβt show, but oh well, we werenβt careful, we signed and didnβt pay attention of what exactly we signed, how we found out it was their deception. After 15 minutes we saw that the pool and jacuzzi were not working, this area was closed, we went to the reception to find out, but they simply told us in a hypocritical tone that no one was going to open for us and in general we signed that we were familiar with the fact that the pool is not working (we did not ask for the pool to be opened for us). Just why is it difficult to put up a notice or inform every guest that the pool is not open? The manager said that yes, its really not difficult to tell the guests, but they wont do it, and that we can βenjoy what we have or leaveβ . Accordingly, no one was going to return the money to us. It was the rude and humiliating communication that was very unpleasant.P.sthe remaining hour in this spa I just cried from resentment. Itβs really bad experience(
REVIEW OF REVIEW.I returned to the spa and realized that they have nice boards showing the instructions in the glass doors at the entrance, now its enough to keep the doors closed. On the other hand, they have kept enough water in the jars.On the other hand, I just try the restaurant and its amazing. I would be back just as a restaurant for the bulgogi, a beer and a shaved ice, which are delicious. And the service deserves a mention apart, simply great. 5 stars without a doubt.ORIGINALIve been to several Korean spa in LA, and for me this one has the best facilities. The food at the restaurant is good and Im glad I finally found a spa that sells beer, considering that with the dehydration water is not enough.There are some odds for me that keeps this place far from 5 stars. The most important for me is that they dont have drinking water readily available, you need to ask for that, and there are times that theres no one to ask for it, this is even a safety risk that could lead to bigger problems for the business in my perspective. On the other hand, this is the spa where I have seen more newbies that dont know the rules and some of them used the facilities without taking a shower. The boards with the rules are hard to read, so it would be better to add more visual boards with easier indications.It would be easy to make this the best spa in LA with small tweaks to the service.
I used to truly love this spot.Now Iβm just here to confirm this place used to be awesome but has turned bad. Particularly the front desk staff. No idea why. I still love the spa experience as much as ever but have come to dread the check in process at Spa Palace.See the many other recent 1-Star reviews from people with similar experiences, and the combative responses from the business.π¬ TL;DR: the customer writing the bad review is always wrong and stupid.Thereβs plenty of other Korean Spas around here with the exact same prices AND friendly staff. Skip Spa Palace and gift yourself a pleasant day. π*update: The response from management: just perfect. πππ€£
It was the worst service I have ever experienced here! Which is very unfortunate. The co-ed pools are now only open Friday - Sunday, the young girl (Jasmine or J) at the front desk did not mention that when i told her, Thats why we were there. When i asked for a credit to return the next day, she said no. Then, said because it was over 15 minutes and the hours are listed on the website. I told her it took longer than 15 minutes for us to change and realize the pools were closed. Not only that, i did not book on the website. She was rude. She put her hands in our faces and ignored us when we asked questions. She did not give us the name or information of a manager when we asked because she said it was personal information. We paid and did not get to use the services we came for. There was another couple there who came and asked the same question because its not clear when you pay that they are only open certain days. Overall, dont waste your money here!
This place used to be a great experience but my last day of going here was June 1, 2024!! They receptionist employees definitely need more training and experience with explaining and going above & beyond! They also need to provide them with a working shirt (uniform) & name tags! As well as state their names (employees) when answering the phones so that we can know who we spoke too! One employee in particular working June 1, 2024 the night shift around 4-10ish was really rude, had a big ego and was getting aggressive and raising her voice!! I spend over $250 since I took my family, got drinks at the bar and food and massage! Iβll def wont be back and wont ever recommend this place. The employees attitude is not worth my money since theres other places to experience. They should also make it very clear when answering phones and questions asked, the age limit and mention the child shall be accompanied by the same gender. And also mentioned that on Saturdays they donβt provide t-shirts & shorts! And state certain changes and how somedays differ from others. Furthermore, we can agree or disagree!!! But we canβt discriminate and/nor be bias and leave out women and single mothers that might have no partner or grandparents!!! We are living in 2024 where kids go to the restroom with their mother and there are family restroom/rooms! And as/some mothers, friends, aunts I can completely disagree that some women in the locker room would be so upset with someone having a mother/son day out!!! A lil boyβs imagine is not like an adult male!!!! Kids are kids!! And I much rather bring my lil innocent boy come with me in the females room. So itβs definitely, not common sense when we can debate.
It was my first time at a Korean spa and the first time at this spa for my daughter and me. The front desk was very friendly. We though couldnt understand how you pay for a service online and you now have to repay before service is rendered. That didnt seem right to me.The locker room was very clean. Being our first time there, we didnt know where to wait for our service. When asked, we was told to go to the spa pools, and the person was there to provide the service.I did choose one of the exfoliating services, but nothing was explained to me, and there might have been a language barrier. But all I can remember is water being splashed on me like an animal. I liked the scrub, but not the abrupt water, which was a tad hot. I flinched every time it hit me. Also, Im a woman of a certain age, I had difficulty turning over, I felt I was going to slide off the table and hit the concrete. I was very nervous and I really tried not to have a panic attack. I had the facial which was nice (really its a mask). I wasnt asked did I want my hair washed and all of a sudden it was being washed, but it turned out OK, for blow dryers are there. Luckily, I was going straight home and could refix my hair. Had Id known Id brought my hair products and curling iron.I would have liked to have seen more drinking water stations and provided water after the service, I tend to get light-headed. And towel and wash cloth availability other than whats given at the desk. Overall, my body is soft from head to toe! But, its an experience Ill never forget.
My 1st trip to a bath house so new experience. Electric locks on lockers. New shorts and tops were issued. 3 Jacuzzis in womens locker room. Variety of saunas but the cold one was out of order. Food was good and reasonably priced. Pool was gorgeous but caps were required and nobody was swimming. We had a Groupon but regular prices were a bit expensive.
Came for a relaxing time but the kid running around doing cannonballs into the jacuzzi and someone on their phone in the jacuzzi (video chat????) and loud chatter made it a bad time. iβve been to other korean spas and this one just wasnt very pleasant. the facilities are nice, I do wish they had more variety of rooms. mostly just hot rooms and a cold room.I get that this is a communal space, but people were being inconsiderate. I feel like I wasted $30 bucks. staff was nice enough, other patrons ruined the experience for me. rules arenβt enforced.
I visited this place on a Monday in mid April. I live in NYC and often visit Spa Castle for an affordable self care day. I was interested in seeing how this place compared. I like how the entrance is set up, it gives a surprisingly elegant vibe which you wouldnβt expect from the outside. They give you some clothes to change into just like spa castle.YOU NEED TO BRING CASH FOR THE SERVICE TIPS. They do not accept credit cards either. Only debit or cash, but there is atm in the lobby.The layout of the locker room is nice and neat, I was given the VIP locker, which simply includes a mirror and lounge seats on the sides Instead of the middle. I believe the vip may be for guests with booked services. The only thing about the locker room is I never found the rest room. It was unclear as to whether you should go out into the co-Ed area or if you need to go into the nude area insideβ¦I went to get some food from the food area, I was greeted by Samuel. Samuel was so memorable to me. He was a cool looking Asian guy who reminded me of the old movies my dad used to watch with subtitles but the voice coming out would be a clear English American accent. He made me a delicious and thoughtful meal and served me at the table.My o my complaint is that he was just opening up and there were many dishes stacked on the side of the eating roomβ¦ I do not blame him as it seems the spa itself needs more help when opening up after a busy weekend perhaps. Anyway, the food was perfect. He also made me a passion fruit slushie and I loved it.Next, I had a massage and scrub service which was great. I donβt recall the womanβs name but she was very keen to my shyness and was very comforting during her services of being scrubbed and rubbed down laying naked on the table lol. I unfortunately found out that I could not in fact use Apple Pay to give her money and I do t carry around my cards much anymore so the atm was of no use to meβ¦ I kept her envelope as I plan to mail her a cash tip even tho itβs been weeksβ¦ I even asked the girl at the front desk to please take my venmo or cash app payment to give her cash. But she didnβt really want to make that effort so she told me to just come back next time.. again, I was a visitor in town for work and no cards or cash.Overall, the price was great. I spend about $150 for the dual services and food and stayed over 4 hours. I will be going back!
Normally wonβt come here this guy at the front desk always have an attitude. I overheard him getting a person because they went downstairs to the car for insulin I overheard, and he demanded that he was right. The guy was upstairs wouldnβt let him back unless he said he was right, not Ludacris of a person thatβs ridiculous like he acted like that was his boyfriend and he was taking too long to come back upstairs. He gets mad when he ask for a toothbrush or razor a towel like itβs frustrating for him to get off the computer, the phone and hand tattoo and sheβs away from him, look like youβre using spot has much much better employee courtesy Iβm out
Love kimmy at the front desk! She is a sweetheart, and has excellent customer service. Thank you.
We paid until 2pm, though we were going to leave at 11pm. So, a reception girl didnt tell me that at 11pm showers, Jacuzzis and steam room would be closed. Afterwards, when I left, she told me that since we were going to leave at 11pm, she didnt think it was necessary to tell me about the time of closing for the facilities (only) in the womens side. So I came to and paid for sauna, and left dirty and sweaty because it was closed for women at 11pm. On mens side, everything stayed opened.
I was there two days ago and a woman died in the sauna. I saw multiple female patrons ask for help at the front desk, saying someone needed medical attention, and the staff didnβt seem to pay much attention to them and I felt they were very slow to respond. I felt it was pretty disgusting that no staff offered to help or at the very least apologize to the women who left crying, distraught after seeing a corpse.
Best spa hands down! Great facilities and only $35 to enter and use them. Lots of common areas. Massage chairs, pools, bar, restaurant. The works. Always a great time here.
ΠΠΎΠ½Π° ΡΠΏΠ° Π΄ΠΎΡΡΠ°ΡΠΎΡΠ½ΠΎ ΡΠΎΠ²ΡΠ΅ΠΌΠ΅Π½Π½Π°Ρ. Π ΡΠ°ΡΠ½Π΅ ΠΈ Ρ Π°ΠΌΠ°ΠΌΠ΅, Π½Π° ΠΌΠΎΠΉ Π²Π·Π³Π»ΡΠ΄, Π½Π΅ Π΄ΠΎΡΡΠ°ΡΠΎΡΠ½ΠΎ Π²ΡΡΠΎΠΊΠ°Ρ ΡΠ΅ΠΌΠΏΠ΅ΡΠ°ΡΡΡΠ°. ΠΠ΄Π° ΡΠ°ΠΊ ΡΠ΅Π±Π΅, Π½ΠΎ Π·Π°ΡΠΎ Π½Π΅ Π΄ΠΎΡΠΎΠ³ΠΎ. ΠΡΡΡ ΡΠ²ΠΎΡ Π±Π΅ΡΠΏΠ»Π°ΡΠ½Π°Ρ ΠΏΠ°ΡΠΊΠΎΠ²ΠΊΠ°.(Translated by Google)The spa area is quite modern. In my opinion, the temperature in the sauna and hammam is not high enough. The food is so-so, but not expensive. It has its own free parking.
Went with 3 friends on a Saturday evening & hereβs a brief overview:When we got out the Jacuzzis, our skin smelled like mildew. After leaving the sauna, I saw two girls in the Jacuzzi filming on their phone (in A WOMENS BATHHOUSE )and playing music. When I went into one of the clay(?) rooms , there was a girl in there watching a loud video & turned it off loud when I walked in, she eventually left the rim. But left her phone charging along with her blankets that she had brought in. The Himalayan salt was filled with men and women, chitchatting, and cupcaking. would notttt recommend
Thankfully Olympic spa was overbooked or I would have never discovered this place. And wow. It truly is a palace inside. Great spa services if you want that extra treatment. I went for the seaweed wrap as a treat to myself on my birthday. Heavenly it was. I didnt plan accordingly and had to leave after just a few hours but I will definitely be back when I have the day to spend and try out all of the many rooms they have.
I was there on Saturday February 10, 2024. To start with woman receptionist wasnβt nice at all. Looked at us so mean like we came to borrow money from her. Second, they donβt give you disposable slippers . I saw some people had them and I went to this receptionist girl and asked and she said they give them only if you purchased a massage. This is ridiculous.Also the food was disgusting at their cafeteria. A cashier was nice . We ordered chicken katsu instead of chicken there was a soy meat. Not worth it at all. The worst meal I had in my life.
Very Good & Very Bad.(maybe just a little bit dangerous).The SPA IS NICE, DINNER WAS NICE, the SERVICE WAS VERY BAD. i would go back, if the service was friendly & capable. More on that later if you care.ParkingThere is a small parking garage, very close to the elevators, go to the 3rd floor for reception.I parked (for free) i think some reviews mentioned they paid, i got the best parking spot, maybe they werenβt very busy, Thursday night around 8:30-ish.ReceptionThe host(s) were both very young women, one was new to the space very friendly, but deferred to the other for most all questions. The other one seemed to know the drill, but wasnβt very welcomingThis is a nice facility overall. It is very clean and well laid out. It appears to be newer construction than most of the other K Spas in the area. Mens facility has 2 hot tubs, one hotter than the other, and an cold water plunge tub. It also has a dry sauna which is fine, but the upstairs coed spas are all nicer. The steam room in the mens seemed to be only partially working, so it had a very little amount of steam and was more like a warm humid day, a little musty, not really a hot wet healthy room.The coed spaceThe coed space is nice, it is a large room with some fancy sofa like seats, large for chairs, cozy as love seats (see pics). There is a very big projection along one wall, that was playing an LA Lakers basketball game. There is a drink counter with a lot of choices. I had to holler into the back, as there was nobody manning the register. I got an Aloe water and a Corn Silk tea, both are nice, and my go to, with water when planning for a lot of sweating.I went next window to order dinner, and again nobody was there. After hollering to the back a nice lady came out and discussed some of the options. I went for some steamed dumplings and an Udon noodle bowl. They were both nicely cooked, and came out very quickly.Now with dinner out of the way, i started my circuit, by going into the gold room, a large gold plated pyramid shaped dry sauna room. it was comfortable, and then i wanted to go a bit hotter, so i went to the clay ball room. I laid into the clay, and love the way the clay balls surround the body, and start to cook you. This is where it got DANGEROUS.When i sat up, i put my hands down into the clay balls to help myself up. there are wooden rafters under the clay, and when i put my hands down i got several splinters in the end of my middle finger on my strong hand. This is the most annoying place to get them, as i use that finger for everything /: 2 of the splinters were small and exposed. i managed to get them out OK, but couldnβt get the big ones out, as they were under the skin.I went to the front to ask for tweezers, and was told they donβt have any. i asked to look in the first aid kit, which they did, but didnβt have anything. I went back into the mens, and tried some more, but was likely just making it worse. I got dressed and went to reception. i asked if i could pay, and then have a pass to come back in, so i could leave and fix my situation. i was told βno in & outβ. i asked if there was any way to make an exception, and was told i could have 10 minutes! impossible.Unfortunately, i did not get to do the circuit of saunas, or check out the pool area or lounge ):This was all very disappointing, as i had driven 45 minutes to get there.
Hands down one of my favorite places. Itβs everything youβd want in a spa. My only wish is that more people donβt know about it so I can have it all to myself. Love it.
Went here with a friend, on a friday around 9, 10pm super clean, barely anyone was there, all saunas and cafe is co-ed, they do have 3 rooms in ladies locker room, one sauna, one TV room and wasnt sure what the last room was for, i think it was for naps lol, in the ladies locker room they have showers, hot tubs, and lockers, big mirrors, and non of this is co-ed and on the ladies side, you may be full nude if you would like, hot tubs and saunas in ladies locker room is fully nude if you would like. They will give you locks for your locker and they will provide clothing that is mandatory for co-ed area.
VERY DISAPPOINTED.The SAUNAS AND STEAM DONT WORK PROPERLY.ONLY A YACUZZI IN THE MIDLE OF THE ROOM AND THATS IT.THE SOAPS AND SHAMPOO WERE OLD AND SMELLS NO PLESANT.ONLY HAVE A HOT ROOM IS VERY DIRTY BECOUSE HOMLESS WOMANS SLEEP THERE AND SMELLS BAD.THE STAFF ARE RUDE AND THEY OPEN YOUR BAG AT THE FRONT DESK.ALSO NO ALAUD TO BRING YOUR WATER BOTTLE.YOU HAVE TO BUY IT WITH THEMTODAY MONDAY APRIL 8 / 2024
My friend and I came to the Palace spa today close to 1:00pm. Paid for admission, and shortly after got into dangerous situation!One African American fully dressed man was running inside of facility and crushed everything he saw around. He destroyed everything in cafeteria and food court.We decided to run and hide in womans locker room but there were three men there around naked females.. scary!My friend and I ran through a fire exit outside to backyard and hided over there for about half an hour. We were totally trapped there. All fire and emergency exits were locked!!! Fences have wires with metal sticks on the top.. Our phones and clothes were left at lockers.. we had no opportunity to call police or get any help..After some time we decided to check what is going on inside (we were wet and cold outside in chilly January day), so we went back to facility. All men left and we met females who were dressing quickly to run away from that horrible place. We also got dressed, collected our belongings and went to the front desk.We asked what happened, how problem were solved and where is a police.. the answer was unexpected (!!!)Girl at the front desk said she didnt call to police because those men left already! And because she personally didnt see what happened inside of facility. Wow!We asked to return money back, she refused.Also, she refused to call manager, supervisor or the owner. She refused to provide any contact information of them.. and according of her behavior and reaction to that episode we assumed that it was not the first time something happened there.So, we are lucky to leave that place in one piece and alive!My review isnt a joke! Im still shaking.Also, that spa is absolutely outdated and dirty. Cement pieces in the pool all over the floor. Lamps on the ceiling are full of hair you can see.., spa rooms are not maintained at all.Dont ever go to that place. It should be closed by City sanitation inspectors if they ever check those placesUpdate to your answer- you didnβt even bother to check details- our check in time was 1.03 pm. I have proof in my CC.Such a great business- instead of apology- blame the customers.Actions will be taken about all situation and that fire exit door was locked up. In case of fire or shooting or anything else - customers are locked in the little yard area without any chance to escape.
A woman required medical attention on June 3. Several patrons alerted the front desk , slow to act. Unfortunately, The woman did not make it.
Very nice spa place to relax. Unfortunately the large common area with the swimmingpool was closed on the day when I was there (it wasnt mentioned on the website).. but generally its a very good place to relax, 4 different types pf Sauna, Jacuzzi, Restaurant. ππΌ
Personal I wont go back until the pool/spa hot tub open back up for everyone that wear cloths. They mislead me and my sister over phone. The only hot tub/spa open is for guess to be naked. Truly this is against my religiousππΏ we just made the best of it and keep our cloths on and that was fun.
Looked for a spa to attend with my girls and we will NOT attend this spa again due to so many negative reviews claiming this place donβt treat people that look like me nice!!! African Americans, read the reviews this place treats us HORRIBLY donβt give them any of your dollars. Keep writing those reviews people! It helps and theyβre losing revenue due to their poor treatment of certain people!!!
Great spot with some oddities.We really enjoyed this spa and all of its amenities. The place was relatively quiet during our visit but definitely not empty. The menβs locker room was clean and well kept (Iβm told the womenβs side was fine too). The showers and hot tubs were nice as well. The saunas were great and we enjoyed cycling through them. MIL said her scrub was one of the best she had had.Butβ¦ entrance was not painless as we had already booked and βpaidβ for several services online. These were charged to our card but when we arrived we had to pay everything in cash and the card charges were reversed days later. They said this was explained in an email but this information was not present in any of our emails. There was also a group of kids running around being chaotic, this was annoying on a couple of occasions.
Before Spa Palace, I had only been to Wi Spa. This spa is similar but a hundred times less crowded. I was by myself in the womens sauna, steam room, hot tub, clay ball room, and jade room. There were a few kids running around but they were sweet and it was nowhere near the Lord of the Flies chaos of the Wi Spa kids room. Women at the front desk were lovely and very helpful. I paid cash and got a discount for that so day pass ended up being $20. You have to leave by midnight or else have to pay overnight fee. The one major downside was the smell. There was a weird smell in the locker room but not unbearable. What was unbearable for me was the smell of the hot tubs. I smelled it a little when I went in but when I got out and walked away, I reeked of what smelled like the worst BO imaginable. Nothing I have smelled before. I quickly showered and stayed away from the tubs the rest of the night and had a great time. Hot stone bibimbap was delish. Make sure you specify hot stone or you will get the cold dish. My friend got a juice that was yummy. The rooms in the jimjilbang were stunning. Not nearly the scene that Wi Spa is on a Tuesday which was nice but also a little weird feeling! Definitely recommend checking this place out. Im sure it will be crowded one day!
Good spot to relax. Various saunas such as the golden one (obv. Has gold in it on the walls), and the Himalayan pink salt which is my favorite so I highly recommend that one, etc... each with different benefits for the body. Also jacuzzis and 2 pools. Bar, restaurant, massage chairs, and a projector on the wall, with comfy sofas and floor mats to relax. Inside the females area there are lockers, hair dryers, two other saunas and a designated are to bathe korean/japanese style where you can only enter naked, in that area there are 2 jacuzzis, a dry sauna, showers and a cold little pool. When you enter the place you are provided with towels, a shirt and some shorts which you must use at all times in the common areas so basically you cant be walking around in your bathing suit unless ofc if you are inside the womens or males designated locker room/bathroom.
Let me explain this place you pull up you can either park outside or there is a security guard that watch your cars or you can park down in the parking structure sometimes they charge but now lately they have been not been charging.Prce $25 for 8 hrs.Ok so you then go to the elevator you go upstairs to the third floor once you go off of the elevator on the third floor you will feel a sense of serenity. Theres only one way to go once your off a later you go to the reception desk they will ask you with services are you here for it is $25 for 8 hours to enjoy all of the great amenities you will love trust me. I do know if you give an extra $10 you can stay the night over which most people do and get up and go to work from there told her relax not in a crazy state of mind.I do suggest that the US Postal Service workers be mandated to go there at least twice a month. They have a great body scrub which our recommend and the massages there are cheaper than Burke Williams no disrespect Burkes Williams I do not like paying $200 and dont even have half of the amenity Spa Palace offers, plus they have a co-ed section inside there as well. Okay once you have told the reception all the services you would need they would then judge you by your size give you your t-shirt and shorts and the towel and also you have to sign in and get a key bracelet,what is a key bracelet? That will be your money no need to carry cash in your bra or....? But please do bring cash with you the cash or credit card or debit card will remain in your locker. So you put it on your key bracelet you walk to your locker you take your wrist or your arm and you scan your locker the Locker within go from a red light to a green light and open up YouPlay soluble onies inside there including your cash and cell phone its time to relax. You will be in all female all male room you can walk around as pretty as you want once you exit through those other doors you may want to have on that uniform. It is co-ed from that exit door on out. You walk out and see to massage chairs that massage from your feet to your head that is only thing that will take cash its a $1 for I believe 3 minutes you can peek your head and all the rooms they have a gold room,Himalayan salt room, a clay ballroom, quiet room,a cold room a kids room with a tv inside. There is also a big huge wall and the TV on are some people take their do tablets and hang out there quietly they have Matts and small pillows for you to lay comfortably there is also a food area that is right there they have opened up your menu quite a bit. They now serve alcohol upstairs which is a great bonus when you bring your kids.π€£ for all the people like to eat healthy there is some nice gray healthy smoothies that are there they have soda juice chips candy and much more. Okay so lets go to the door you open the door you can go outside down to the beautiful garden area which will lead you to the pool where if you go in for the club they have spinning lights theres a bar there they have a limited food downstairs that pool is room temperature they have Jacuzzis and he also another pool that has massaging water heads that massage you like no other ladies and gentle enjoy by yourself or with your family. Please remind full that when you are checking out you have to give them your key bracelet and they will give you your balance that you owe and you then pay at the end thank you.
Gorgeous facility with EVERYTHING you need at a Korean Spa, from authentic Korean food to sauna, a big swimming pool, drinks, and Jacuzzi! Highly recommend! Parking is free and all the spa rooms are amazing! Day pass is $35
Made a appointment for a massage. Asked me to come back 15 min later. Came back 10 min later, they helped people that came in after me, then asked me to come back 45 min later. Very disappointing for Motherβs Day.
Wanted to try something new. But this place is old, run down, and not worth the price. Saunas are nice but massage rooms seem like a creepy basement. Check in staff wasnβt necessarily rude but not the nice greeting you expect coming into a spa. Kinda had the attitude of why are you here. I saw the review from someone accusing them of discrimination and I definitely see that happening. (POC this place is not for us)Wouldnβt recommend. Just go to massage envy for a great ambiance
Improve customer service. treat all guests fairly and equally. greet all guests when they come in. Be respectful of your guests. Some of our fathers fought in the Korean war so that Koreans could be free when Civil Rights were going on in America. Remember that.
First time at a Korean bathhouse. Absolutely loved it, super clean and pleasant facility, kind staff, great food, definitely coming back.
Upon entering, the employee saw me with a bottle of water and I was told not to bring in. They stopped providing a water cooler and became mean and greedy. Inside the woman spa, there are women wearing a bathing suits and not washing their private parts before entering the hot tub, so the water looks murky and smells bad and really disgusting. Also some of them are bringing their iPad and the cell phones inside the hot tub area and playing music loud but the employee wonβt say anything. Also at the restaurant, I ordered a $30 Kalbi and to my surprise, it didnβt come with any side dish. ( see the photo ) I complained about it and was told that they discontinued it. The ownerβs excuse was, it costs him to throw a trash, so he wants to eliminate the waste and save money by not providing any side dishes. This place used to be great but now itβs downgraded and really sad. Iβd take my business to elsewhere.
Went this past weekend for the first time because my wife loves coming here. Place is clean and accommodating. Several specialty heated rooms and an ice/cool room. Offers food, areas to sleep and relax. I fell asleep in the salt heated room..lol. Others add on services are available. Me personally...price to enter is definitely worth it if youre into places like this. I feel you can get a similar experience in 24hr fitness for steam and dry sauna rooms but its a total different vibe.
This was a great find! Free parking, $19 day pass on Groupon and amazing service. I bought the body scrub massage ($20 off with Groupon, by the way!) and my masseuse Julie was the best! My best friend and I spent about 5 hours going between each room and the pools and agreed we would be back. The picture is from the pool bar which is also an amenity included in the day pass. π I definitely recommend it!
I was extremely disappointed with my experience at Spa Palace. The ambiance was completely ruined when I discovered three women engaging in inappropriate behavior right next to me and my friends in one of the saunas. This lack of decency and disregard for other patrons comfort made my visit extremely uncomfortable, and I would not recommend this establishment to anyone seeking a relaxing and respectful spa environment.
Excellent service and clean. Sad that we were unable to have a snack at 3:30 but we will survive π. I hope to visit again.
Cleaner, less crowded, than Wee spa. Free parking too. The kids play area isnt as good as the Wee spa. If you wanna bring family, I recommend Wee spa. But if you are single, I highly recommend the Spa palace. They have a swimming pool too!
This is my first time going here and honestly I was very surprised lots of good amenities at this location has Im definitely coming back.
SCAM ALERT! My friend got me a gift card for this place. When I went, they refused the gift card and made me pay out of pocket.Now my friend and I are calling her bank and this business to get a refund for the gift card. The bank verified the money has arrived to this business, but this place still denies the gift card. The person picking up the call was rude and wouldnβt listen to us to explain the situation fully. She just said sheβll leave a note to the manager. She told us βthis happens all the time.β WHAT DOES IT EVEN MEAN?We are now asking the bank to dispute the charges. Bank of America called this place suspicious. I think so too. Beware!!
Unethical practices. DO not come here and watch you card STATEMENTS!!! My card has been charged 4 times and reversed on a day Im not even there. When speaking to my bank it says merchant stored card. When I tried to contact the place immediately instead of trying to understand the situation and help me understand why I have these illegal charges on my card the caller told me shes literally watching a movie the only one there and no one is charging the card. She proceeded to say that they dont even have any services for that amount. She would not help me basically said I was making this up despite my bank account transactions as proof. Do not go here. I will be filing with the Better business bureau a formal complaint to this shady business
Not the Spa Palace I used to enjoy, massues do not scrub or give massage like they used to. They are too old to give you the massage. They have raised the price and it is not worth it. They use to do a hair and face mask and you would feel refreshed.
This was a great experience. I went with my sister, and the vibe was super body positive, friendly, and respectful. This is a hidden gem and a remarkable deal. The relaxing atmosphere is incredibly restorative, and Ive heard great things about their milk and honey treatment, so that will be for next time bc Ill def return! Wish they had something like this closer to us in San Diego
Awful experience, I paid $130 for the massage/body scrub and it was terrible. The scrubber βMichaelβ had an attitude the entire time and kept doing this tapping thing (as if I was a dog) insisting that I move my self ( it was exhausting) and not at all how a scrub should be , I know whatβs normal I had several scrubs at other places and Iβve been to spa palace more than once. He then insisted I βtip him nowβ , even though I wanted to relax in spa. Finally, he followed me back to my locker as I was getting dressed ( THIS IS NOT NORMAL AND VERY DISRESPECTFUL) . I tipped him for doing a bad job. Apparently , he wanted more and I refused and he became even more unpleasant. I come here to relax not to be harassed
I love going there! I love the quietness to relax. Itβs a bit of a shock for some people to be naked in the spa and I donβt understand that because we grew up having to change in high school and college locker rooms. They also explain this on their website and itβs the culture and experience. First timers should definitely do their own research and decide ahead of time if itβs actually for them rather than complain.
Iβve been going here for years and itβs been my favorite Korean spa. Out of all the ones Iβve tried and I always bring lots of friends here and promote it. But this last time I had scheduled a massage for Motherβs Day weekend and they asked me for my card info to be able to make the reservation, which Iβve never had ANY of those types of spas do including Spa Palace. I asked multiple times before giving my card to confirm that they would NOT charge my card. I ended up cancelling my appointment well before the time as I couldnβt afford it unfortunately. The guy I talked to I asked him if my card would be charged and he said no, and confirmed the appointment was cancelled.Sure enough my card got charged $100!!When I called in and talk to the receptionist about it, she showed little interest in handling the matter, and just referred me to the manager who will be in in two or three days and to check back with them. I left my phone number for the manager to call me and never heard back. I just expect way more for them after being a long-term customer and for them to care enough to resolve the issue. Definitely be cautious about giving your card information for booking services ahead of time unless you donβt care about possibly being charged if you have to cancel or change your appointment..Sidenote, no, they never once mentioned anything about charging my card if I canceled the appointment or if I didnβt cancel it X amount of time before hand in advance
Been here years ago. Great place, food is still good. Management needs to look after little things. Youve raised your pricing, okay, put extra towels in the locker rooms so we dont have to run to the front desk or reuse a wet towel. Salt room is not warm enough. TV in the massage chairs room since you charge for massage chairs. People will respect your amenities to pricing ratio more.
Ive been here once. Overall it was good until like others have mentioned you start to see others enter with bathing suits or underwear. Also, it was more concerning that people had phones out. I cant remember but there were no signs explaining Korean spa etiquette. I want to return but these issues I would like handled. It wasnt crowded even at night. It did get rowdy in the spa at one point in the late night but died down thankfully. All the different rooms were awesome.
The menβs steam room and sauna is often hardly hot. They only turn it to an acceptable temperature when there are enough complaints, evidently. If I wasnβt frustrated about this detail, I would have more positive things to say, but I cannot get this out of my experience. 2/10 times it has been an ok temperatureWhen I called in advance to make sure steam room was hot, the evening I went, Sept 20th, the woman got upset with me and hung up. When I arrived I asked if I could check to see if steam was hot, no, was the answer : you get what you get. There was a male attendant on duty but he was not asked to help.I went anyways; low and behold, no. It wasnβt hot.
This was my favorite spa. I went all the time, because I thought it was nicer than the other spas nearby. However, the last time I went, I was shocked over the rude and racist treatment that I received. I always take a tote with me that has my hair and skin products. I also had some water with me. I was told that I couldnt enter the Spa with a bag. I was puzzled, because I never had an issue in the past. The worker tried to frighten me by threatening to call security.Smh, his behavior was absolutely unacceptable. Attempting to call security on an African-American woman trying to go to the spa.However, Caucasian people were allowed to enter the Spa with bags. When I pointed this out, the snarky employee started to mock me and make light of the situation.Im still in a state of shock and disbelief that I was treated so harshly due to my skin color.
Let me begin with the negatives - in both sauna rooms today different dudes were straight up jerking it.... And spa staff is either unaware or ignoring it, trying to avoid conflict. But it made me uncomfortable and unable to stay in sauna rooms ...The scrub was pretty good, but scrub master does not speak English so I wasnt able to communicate with him regarding my injuries...Facilities are clean and comfortableSo I hope the issues get addressed ASAP, I will gladly return
My favorite place. The food is great. Try the homemade special slushies. #1 jimjilbang in USA. Jacuzzi is HOT and Good
Spa was very quite. One of the hot tub has some bad smell. After I got out from tub, I can smell like a mop.I ordered 2 eggs with 1 16oz drink which was $10, eggs were ok, but drink is worse then other food court.Also the swimming pool opened only from Friday to Sunday.I went there on Wedesday, I spent $135 for entering, $20 for 2 order of eggs combo, $10 for 2 yellow towels and 1 bottle of water.WI SPA might be better but I dont want to get a trouble with LGBTQs that I saw on the news.
Totally chill enjoyed the ambiance. The bogogii was burnt tasting but the lychee slush hit the spot. The body scrub there is wonderful.
***POST COVID The unisex pools and hot tubs are open on the weekends only! Friday, Saturday and Sunday, the price is $35 when the pools are open and $30 when they are not with the daily passes.**Covid Update The pools and unisex hot tubs are still closed and the steam room/saunas arenβt fully running at the hotter temperatures and they raised prices to $30 for the day spa use. Itβs not the same. **Older reviewIts a hit or miss. The food was selection is ok, the staff members were friendlier and guest are loud. The main area where people should be socializing was covered with these big white chairs when I went yesterday, those never been there so I couldnt lay out like I do and it took away from the area. Theres too much chlorine in the hot tubs way too much. I love the themed sauna rooms at this location, its really hot and you break and good sweat. You also need shower shoes at this location. The staff walks around in their outdoor shoes, even in the shower area!! If youre a curvy female request a mens uniform, otherwise request a size up.
Wow. My friends and I have been to this spa twice and I now intend to become a weekly visitor. I can spend literally all day here in this deeply healing portal. Everything feels so clean. The staff are so friendly; special shoutout to Jenny and Sam who work in the kitchen....the food they help make is so tasty and nourishing
Always clean, service is great, quiet and peaceful place. Its always a must for me to get here a few times out of the year. I mean its open 24hrs a day so theres no reason why you shouldnt be able to make it here. Dont give excuses, make it happen. Find time for yourself. Just to access the spa its like 40 bucks.....thats just to relax.
I had previously given this establishment a five star rating because I liked the service provided and I brought it down to a three because I donβt believe in coincidences. I just found out that almost 2 months after I visited this establishment, someone used my debit card at an AM/PM ATM. Whatβs odd, ATM is still in my possession and this SPA requires payment only in form of cash/ debit. I find this highly coincidental when I never used the card and I doubt if it wasnβt for my bank calling and leaving me a message. I would love to get hold of the data of everyone who have used their debit card here to see if they have been hacked as I was or is it coincidence??? If you wish to visit this establishment, please monitor your debit card to see if someone mysteriously uses it later when your guard is down.
Easy free garage parking. Icy front desk staff. The bracelet they give you is loose around your wrist so you have to be careful it doesnt slip off. The cold plunge stank, its definitely not getting cleaned enough. No staff around. Place is not being kept up. I came here after going to WiSpa, which was very clean.The lack of staff is problematic. There were only a few other customers there and they were kinda creepy. Also, a person doing contrast therapy could pass out, so you have to go easy if alone.They also put annoying signage everywhere about mask wearing and saving water. Earth to Spa Palace: Spas are an exercise in wasting water. They give you one large and one small towel, which you have to take with you everywhere. They dont have a hot sauna, just the gimmicky low temp ones. The clay balls from the clay sauna were everywhere.The kicker is that this place is $45, while WiSpa is $30.I didnt stay long.
I want to go back to Los Angeles just to come back to this spa. It was our favorite when we lived there. We would go all the time. The rooms are very nice and the benefits really do show as after leaving the spa you feel your skin improve and your mental state as well. The robes and towels feel clean and soft and the hygiene is up to standards. The korean food is delicious and the staff are lovely. The restaurant staff especially:) I recommend the tteokbokki and hot stone bibimbap.
Went there yesterday. Place was empty. Was told the pool downstairs wasnt available. Due to the remodel which has been going on for well over two years now. After 45 minutes of visiting the five hot and cold rooms tried to get downstairs to the open jacuzzi and could not. The only jacuzzis available were in the mens bathroom and it was for naked people only. My teenage sons were a bit uncomfortable as was i. So we skipped it. When I spoke to the woman in charge I told her I was disappointed at paying $30 per person for very little to do. I requested perhaps they could refund half for the 1 hour we spent. She said no and too bad. I requested passes to come back when the pool and jacuzzi downstairs were finally open and was told no go - Since full disclosure is on the website about the state of the repairs and lack of services was apparently posted Unfortunately I used my cell phone to Google the place and attend the place. So needless to say I wont be going back to this place.
Quite and cozy- not like other sauna places with TV screens playing noisy or flashy ads everywhere. Dry sauna is hot. Salt room is well maintained and nice. Very clean. Itβs also thoughtful that the steam room has tilted roof so the steaming water wont drop on people.
Much more quiet than the Wi Spa and just as fun. Has all the expected amenities of a K Spa. The only thing a little lack luster is the food, but its not a deal breaker by any means.
Itβs been more than 3years that me and my friends going to this spa palace and get body scrub treatment every month! But last week i just discovered they reused all their body scrubs cloth gloves, i saw the lady left them in a water and soak them again! I was shocked I asked the front desk about this and they said YES, they sanitize and reuse all of them! But why they donβt tell us before we pay for the treatment! Why they donβt have any signs to let us know then we can buy our own cloth! Me and my friends were so shocked! Also this time the floor was so dirty even i saw the cleaning lady was doing her best to clean the floor but itβs not enough our foot π¦Ά was so dirty after 2 minutes walk in the common are! So after long time that we were happy to going to this spa, this time totally changed our mind!
Its a cool place, but the kids. They allow kids to be at the spa, so its not that relaxing. And there massage chairs sometimes dont work. You just lose your money.
Quiet, peaceful. Some worn out details but overall a nice experience. Preferable to some other ones are super crowded *cough* *wi spa* *cough*
My daughter said this place is awesome, and I should see for myself , canβt wait to do just that.
I only went to show the security guard how quickly he could be humbled. He first told me and my friend to leave the parking lot we walked into for five seconds so I could check if someone I knew was already there who cones here a lot. We werent even planning on going inside or staying long, we were there about 30 seconds later before we started walking out as he comes to tell us to leave the property. He had the rudest attitude as we politely explained our presence and said we were on our way out. It was a near empty parking lot, at 8pm. But what if we were guests for a planned or random visit? His attitude was mostly because my friend has a very unique look and is trans; he judged off of their appearance and perceived them to be some type of criminal or troublemaker (punk rocker look). Which is not the case at all, and money speaks louder than appearances. We left, but I was taken back at how he treated my trans friend so I said no were going in now, random spa trip on me! Just to show him we could because it hurt me seeing how he hurt my friend. My trans friend is used to this, but me, I cant stand bullies. We went back and as we tried to walk in the building, he asks us if we both have Drivers IDS to get into spa? Weird. I had mine on me, but my friend did not have theirs as this visit was unanticipated. He then told us we couldnt go inside without ID. So I called the manager, who told me that it would be ok if friend signed a waiver. After I got the approval by the phone, we again go back and the security again tried to stop us saying we werent allowed in but we proceeded to walk in anyways, as we had permission. I told him I would make the receptionist aware of how rude he was to potential guests. He needs an attitude check badly. He followed us into the spa and proceeded to tell the receptionist that we couldnt go in because we dont have IDs. The receptionist made some calls to the manager whom I spoke with and security guard seemed mad (as he should) that we were allowed in. I actually wish I didnt go because I hate giving my money to places with rude staff (guard) but I let my pride get the best of me. I hate to see people being judged in 2023. The spa itself was very underwhelming with only 4 different spa rooms, the Wii spa offers is better value for your money, more variety, and polite staff. The manager herself seemed kind of cold but I think that is just her natural disposition and wasnt anything personal. I appreciated that she was able to work around my friends lack of ID (hes 28 btw) to let us enjoy the spa. It was my friends first time at the spa, and we enjoyed the visit. As well my friend being trans, whos drivers license lists their sex as female, was pretty upset that the management was not willing to let them use the womans shower. The management stated that it was for legality reasons since my friend didnt have their ID and only signed a waiver, but somehow I feel thats not completely the truth and couldve been mitigated for. Even at planet fitness gym trans use the female facilities, and from what I recall, there is no specific clause in the membership agreement that address this protocol specifically. So Im not sure if they have even have a clause in whatever paperwork they normally use for IDs vs. waivers that address where trans can shower... which is why its typically at the discretion of the management in most cases. My friend did not shower at first, but later felt okay doing so as people left and they felt more comfortable. My friends demeanor and appearance (which is out there) you can clearly tell is trans individual, there were not many females here at this time either, and I doubt they wouldve minded. The womans shower was empty when I used it anyways. But we still enjoyed the visit, and its an okay facility I suppose worth a visit.
Its been years since I was last here. They appear to have upgraded the pool area. Nice! Food was good and varied enough. Everything was clean and maintained. Staff was welcoming and friendly. My treatment was very nice. Each of the relaxing rooms (of varying temperatures and healing properties) were wonderful. Of course Ill go back. My one issue was that there were no water cups to get water even though there was a nice water decanter full of spa water.
The spas are great when theyβre open. The staff is so-so. But honestly, youβre not paying what a venue like this could charge so limit your expectations on service. Speaking of, they have a bunch of good services and treatments. And the food and drink are usually pretty good. Oh yeah! Exceptional views from after dark.
Me and my friend stayed overnight in Spa Palace. They charges $45 per each of us. This spa doesnβt provide basic slippers so they charges $9.00 for slippers. The good thing of it is it is quieter than in Wispa. The worst thing is that they donβt heat the floor in the sleeping hall so I caught my kidneys cold. Heated floors is very normal for a spa. The floor everywhere is cold. It was a bit dirty both in shower, hot tub and hair drying area even though there were very few people. I do not recommend this place for anybody.The SPA Palace seems to have heating some parts of the floor in the sleeping common area. It sounds like some improvement. Therefore would give two stars instead of one.
Negatives:-Tons of chlorine in the Jacuzzis.- Rust/ dirt lack of maintenance.-Guys in cloths who havent showered and are carrying cell phones in the wet area.-No water provided, but yet they complain about my own water bottle.-Impossible to figure out the their pricing and hours/ extra fee policy from their website. (dont arrive at 7:45 - you will have to pay again at 11)- Rude Korean staff at the front desk/ phone. those that speak English dont seem to have any answers.- Pool and co-ed jacuzzi are closed.Positives- I think they are the only spa with beer.-Staff at the restaurant have been nice - food is ok to good. a but high in price not terribly.-Not as posy as the more popular cleaner, friendlier places.- Until covid you could hang in the basement pool/ jacuzzi with your girlfriend and a beer - at least until 10.I think I will wait a year or 2 before returning.
Love coming here for the body scrubs!I canβt wait until the pool opens again everyday, right now, the pool is only open on weekends to my understanding.
BAD CUSTOMER SERVICE! Food was overpriced and burnt. Charged four bottles of water when just given one. Such an embarrassment. Would never go back.
Iβd give this visit a 3.5 for a few reasons.1. Itβs advertised as a 24 hour spa but there are a few caveats. We entered the spa at 6pm and was βkicked outβ around 11pm so we can re-check into the spa if we want to stay the night. We were given the option to leave at 2am for $15 or 11am next day for $45. Normally at these jimjilbang your entrance fee is good for 24 hours but if you want to stay overnight thereβs a small fee to stay the night. I guess thereβs a very small percentage that would want check in after 11pm and pay $45 just to stay the night. The front desk guy was nice enough to give us a discount. Thereβs also a special going on that we forgot to use, 20% off single massage service.2. The restaurant and snack bar opens at 11am and closes by 10pm. These are pretty short hours but I can see why due to the lack of customers. Then again we were there on a Monday night on purpose to avoid crowds of people. We were expecting longer hours at least for the snack bar since the entire common area felt like a sauna.3. You cannot go in and out of the facility, which is acceptable if it was truly 24 hours. So in this sense, if you checked in between 8-11 youβre paying for 3 hours of spa time, itβs probably slightly cheaper?4. It was so hot in the common area that we could barely sleep. Given that we are sleeping on a thin mat on the floor the temperature in the common area should at least be a comfortable temperature. They gave guests staying overnight a blanket but it was so hot we didnβt really need it. Also, the common area was still a bit bright for sleeping.5. The massage was SUPERB and we would go back just for that. Again thereβs currently a 20% off special going on. Itβs $180 for a 80 mins massage. This is a 5 star on its own. Itβs a bit pricey but the entrance spa fee is included in the service. Day pass is $30 and overnight pass is $45.Averaged out our experience we gave it a 3.5.
I donβt want to mention anything negative, but I also cant think of anything positive to say.
I was going to be in the area waiting for awhile so I thought let me find a good massage place to head to while I wait, as I was parked looking at the prices, I notice an employee and what I can assume is the security pointing at my car and making threats to tow my car, cursing, and making fun of me for parking here. I donβt like judging a book by its cover but if this is how I was being treated just in the parking lot I canβt imagine how I would be treated inside.
The tub temperature is low, and Sauna and steam room are both low tempature as well. And we came to the restaurant and ordered soup, after we ordered employee aske me an extra charge for rice.....Any Korean restaurant serves rice with soup, on top of that soup was not tasty at all. Ive never experienced such a low quality Korean soup at Korean Spa... Thats the reason there is not much of customeres, even its Saturday. Only a good point is not busy at all. So, if you do not plan to eat and lukewarm tub, maybe its the best spot for you. Btw, Im not gonna use here never again.
I absolutely love this place. Extremely clean facilities. If you need to relax, detox, unwind, disconnect this is the place to be. Just throw that cellphone in the locker and spend all day at this spa. One tip, bring an isolated water bottle. They have water for sale but if you want it to stay cold bring a thermos, to stay hydrated. You will sweat everything Out and feel amazing. Go for the body scrub, you will feel great after. Unfortunately the pool, bar and water jets are not open, but the restaurant is open. Enjoy your time!!!
Great place to sleep, not busy. Excellent sauna and jumjilbang. Will go back. Very secure and safe.
Beautiful atmosphere and surroundings!!!! You have to try it at least once.
For me spa experiences are generally quiet, relaxing and calming. This was nothing like that at all. The womenβs treatment room had no privacy, bright flourescent lights, no music, the treatment table was covered in thick plastic and the stall, yes stall, had no curtain or door so I was lying there naked (required) by the treatment technician for anyone walking down the hallway to see. The technician dumped hot water on me with a large bucket, scrubbed my top 100 layers of skin off aggressively and abrasively. At check in they give you a βuniformβ to wear if you are in the coed area which was akin to a 7th grade gym uniform (gym shorts and tshirt) and smelled like used clothes too. This was not the spa experience they make it out to be and the photos donβt represent the place at all. We had to go through a subway like turnstile to go into the spa and put a card in it to leave. This was not at all as presented on their website or what you would expect from a spa.
Amazing!!!! Its 24 hours. A great place to unwind! 35$ all day. If your spending the night $45They give you free razor and toothbrush. Mask and body scrubber is a lil extra.What I do is bring my own shampoo/conditioner, body wash/scrub, shaving gel, face wash/scrub/mask....etcAnd make my own spa day. β€They also have a little area to eat and snack.Like any korean spa they separate men and women and there is a common area for both genders. Thats where the food is. Try the beef bigogi (sorry for my incorrect spelling) with rice so good and sweet and tasty!Again a great place π
Clean. Very relaxing atmosphere weekdays and nice variety of heated rooms. Salt cave especially peaceful.
First time at a Korean spa. Wonderful experience. Got the full body scrub for $50. Would recommend trying it if youve never done it before - makes your skin feel very soft. I also really enjoyed going from the hot jacuzzi to the really cold one then the warm one. And just relaxing/chatting in the common room with my friends.
Clean and relaxing spa with incredible food. This is a premium experience for a reasonable amount of money. All of the facilities are well maintained and I leave feeling relaxed every time I spend a day here. Highly recommend.
Unfortunately, the spa/public bath portion has gone downhill. most ppl there are wearing bathing suits, they dont wash before using the tubs, and worst of all people are on their phones and no one cares if theyre videoing/taking pics/facetiming. I was definitely in someones video call and pics, and its not okay.Pool has been closed for years at this point, so dont get too excited about the pics of the pool. The only great part is the ppl at the Cafe are great and the food is too
It was very quiet today except for a group of young boys. They were very friendly but they wore their shorts in the tubs. Also, this place is in a rough neighborhood with lots of homeless. They do have security guards so my car was safe in a free parking lot. They do charge 3.00 for valet on weekends. Ill come again!
The derma scrub used to be great back in the day. But I think they changed the scrub. Did not smell or feel the same. Also, the pool was closed, which was a major bummer.
If I could give this place 0 stars I would without a doubt. Reason being is because I came with my brother who is over the age of 18, and the front desk lady was saying that my brother was under age, when it clearly said on the ID that his age was 18 in the year 2020 and refusing to let us in. Once we said we will take our business elsewhere she said she agreed to let us in and saying that if we cause any trouble (which all we wanted to do was go into the jacuzzi and relax after the gym) we will be kicked out Immediately without giving us refunds. The refund is not the issue, the issue is that we have been long time customers and have been let in without a problem, and never caused a problem nor a scene, and always respected the spa and everyone in it. I am sad to say that this spa is truly falling apart, and I will never step foot back into this spa nor will I recommend going unless u wanna be racially discriminated because of our last name, and what we look like.
Itβs been awhile since last I had a good Korean scrub. My treatment was everything I needed it to be and I feel great! My provider Helen was very nice and did great. The food was ok, was enough to satisfy for the time. I just wished the pool was available in the coed/ common area.
I love spa palace. The co Ed facilities are amazing and the food in the restaurant is good! Wish there were more tubs (including different kinds like tea or sulfur) in the gender segregated portions.
Great experience. It was my first time going there. It was a birthday present from my cousin. They took us in at our appointment time.
I had not been here in a long time and what a disappointment. Nearly everyone wore their clothes in the hot tub which is so disgusting. There was also someone on their cell phone in the public spa area. None of the attendants said anything and when I asked at the front desk they said βoh yeah we have that problem every dayβ but didnβt offer to do anything about it. There are too many other beautiful facilities around here to deal with this. Donβt go here unless dirty spa water is your thing lol
I like this place better than another one that Im not gonna name. Its big and staff keep it clean and well- stocked. I just wish they would figure out a way to have packed food from their restaurant delivered to the front desk upon guest check out because they dont currently allow to-go food. Some days, I want to buy their food then go home with it, but I cant, so I just end up not buying.
It wasnt worth 45 dollars and 24 dollar to stay at the place for only 8pm to 11am since I thought it was worth 24hr spa stay but you have to pay minimum difference between clock out time I rather stay at the wi spa and get my whole money worth also the kitchen doesnt open early in the morning it opened probably around 12pm in the afternoon so dont bet your money here.
This place is awesome. Iβve been here since the beginning, its pretty consistent and itβs still on point. Not to sure about those few recent negative reviews (aka fake news), but Iβve never had an issue and been 30+ times (I live a block away). Iβve put all of my friends on to this spot and they love it. Itβs chill, newer than other spas, rarely crowded and great for couples. Parking, be creative, thereβs a big lot close by! Just know, what you put out in life is what you get back - namaste!
Nice place. They have both communal and separate Himalayan Salt saunas, Jacuzzi, etc. Everyone is very nice, both staff and costumers with the atmosphere very pleasant. Good vibes! Theres a huge pool level and parking garage below. Went to other spas in LA and this one is the best for the price!!
I really enjoyed my time that I spent at the spa Palace. This is the first of all I have ever been to so take my opinion with a grain of salt as Ive never actually experienced any others than this.The staff were nice, the environment was extremely relaxing, the deep tissue massage that I got was just fantastic. They also had a good selection of healthy foods to snack on.Overall I left feeling refreshed and ready for the coming work day. Definitely worth the money
This place is amazing. Definitley worth the expirence. The facilities are great.
Great place with warm hospitality, delicious bimbimbap and hot rooms. Im a big fan of the loess room because it has a floor of small clay balls that your whole body just sinks into. Womens area has both a hot tub and jacuzzi so it is never too full for comfort. Definitely a quiet spot, so I would recommend for solo care and not for party baths.
Love, love this place! It is a hidden gem. So big and beautiful! Great variety of rooms, and huuuuge swimming pool on the ground floor! Best thing is that it is absolutely not crowded at all! Its almost like having your personal spa! They also rent out the pool area for private events, and they have cool music and lights there. Staff is very friendly and welcoming. And, most importantly, they do have their own parking! !!
Great place and very clean. But, the mats are a old and a bit βrustedβ. Definitely a nice place to visit for sure ! Extremely great cooking if youβre hungry too. I wouldnβt come here overnight just because of the old mats though. I would definitely visit during the day because of how amazing this place is though.Ig: iamseptembermelody
I really enjoyed my experience. I took my sister for her birthday. It was our first time there and her first experience at a Korean spa. We both got thenthe Ritual treatment. It was worth every penny. I got my moneys worth compared to other high end spas.
Had a nice time , had good food and drinks, clean relaxing atmosphere enjoyed sitting by the waterfall outside.friendly service Jacuzzi Nice!
This place is pretty nice. It cost $25, and they provide clothes when asking for it. The locker rooms are separated by men and women and there is a pretty good calm to the place. They do not have mud bath but do offer massage when you set an appointment and have 6 different sauna rooms. The lockers they provide is good to put your stuff in and they provide wrist bands that work like NFC. With the pool, They require you wear a cap on your head but not for the Jacuzzis. Its a place you would enjoy here and there but not everyday of the week.Just be careful with how much you spend, me and my wife left and realized we spent about $70 with the cost of entrance. The wrist bands also act as a charge card but you just wave the band for everything you buy because they do sell drinks, beer, ice cream, and they even have a restaurant. Things add up fast when you exit because they make sure they check your wrist bands to see if any charges been made to it then you pay with your card or cash. The wrist band is NOT linked to your credit card, it just keeps a record for everything you buy.Also keep an eye on the time. If you go there you will notice there is no clock. Me and my wife went there at 5pm and by the time we left it was already 8:30pm! We didnt bring our phones with us, as we didnt want to carry it through out the place, so we left it in the locker..the time goes by fast and the fact they have a restaurant and open 24 hours, it shows they want you to spend money lol...it is nice and peaceful and not so crowded, but just watch the clock and your wallet.
Spa Palace is open again. but the pool is not and the outdoor jacuzzis are not. great place to go especially if you need to spend an overnight. foods pretty good especially at 11:00 at night at a spa and youre hungry. staff is really friendly and helpful definitely going back.
Dont lose jewelry here, when you see the cleaning staff pick it up you cant ask them to give it back bc they dont speak English. And the cleaning man will mop over you while youre in the saunas. Other than that, pretty chill. Not giving 1 star bc the chef is nice.
Aweful! This place has bug infestation. They were on the walls, floor, and even ceiling, in the womens shower. I asked two women working at the front desk to contact the manager, they refused. They would not call the manager and refused to give their names. They were extremely rude. It is truly awful! I can not believe the workers Briana and Isabel whose names we finally found out, had the audacity to talk like this with costumers.The employees need training and the facility needs to take care of the bugs.
Amazing!! I loved it. Spent 7 hours there with a friend and honestly it was the best mini day vacation ever! Its not too crowded, even on a Friday night. And super clean! Im definitely going to be a regular customer.
The security guards are nicer than the receptionist. Sheβs extremely rude, no matter if you come often, and she is very demanding. Other staff is amazing, including janitors, and all others. The main night receptionist is just rude and racist. Has no respect for others. Other customers waiting to get checked in have left for the way she talks to others. This is something you may want to address. I love this spa and will definitely continue to return, but your guest are #1. The way this person acts is as if everyone is trash if they arenβt dressed accordingly. I wore my work clothes one day, itβs fine. Next day I wear my sweats and t shirt, I get treated like trash. Since then, I switch to see, and itβs the same discrimination and acts that tell me stay away. Tonight will most likely be my last time if you guys canβt fix this. Thank you
I have been to several Korean spas and this is my favorite so far.$25 for a day pass. $35 for all day and night.Pros:Very nice set up.Super cute instagram worthy chairsPool with bar, waterfall and music. They also have American snacks.Restaurant open late.Clean shower area and lockers.Clean spa rooms - a little damage to the walls around the ice coolers and things but thats expected.Scrub rooms the cleanest Ive seen.They have plus size clothing for their spa wear!Scrub is $40 which is a good price.Cons:Maybe just the night I went but lots of loud/rude people seem to come here. Yelling across the spa, etc. Not the spas fault though.Spa area for the pool was slimy - yuck! Probably because of the seemingly lewd things people were doing in it.
Relaxing spot with great food in the restaurant. I like this place to disappear out of the Los Angeles madness to soak and steam the stress away.
This spa is very clean and beautifully decorated, the staff is friendly and helpful.My scrub and massage was perfect just the right amount of pressure. I was able to easily communicate with the lady my appointment was with and I really appreciated that.
The place is cool BUT they find every way to make money off you. There check in/out cut off time donβt make sense. They charged me more and it comes with half the amenities. Everything is closed and she said Iβm a minute late I have to pay admission again like what?? Before I even stepped in she like jumped at me telling me itβs $30 ALSO I have a coupon from 6am-12am and she didnβt want to accept it.
NO NO NOThis is the first spa/massage place where I was FORCED to wear a stupid uniform they gave me...tee shirt and shorts which did not fit, and was told to where the clothes during the massage. Are you kidding?I was NOT looking for any funny stuff, rather a relaxing, chill massage with no clothes and a towel covering the right places.Instead, I endured a 90 minute terrible massage, fully clothed in their outfit. I had to ask three times for massage oil and could not stand the dry massage.The older Korean woman spoke NO English and continued to try and massage a very bad cut on my leg which I asked her numerous times not to touch.Now I know why the place is not busy. The price seemed great at $110 for ninety minutes. In hindsight, I wish I had spent the $220 at the Ritz Carlton Spa and enjoyed myself.Guys- stay away. Not a good experience which is why I give this place ZERO STARS but had to give at least one to complete the review. At least it is clean.
This spa is fantastic! The rooms are all quiet and easy to access. Very clean facility! Make sure to bring your own beach towel and slippers, also note you will be naked in your designated side! Also the pool is co ed, itβs only location you would need to bring a swimsuit for fyi! Will definitely be returning
The elevator closes really quickly, be careful. As we arrived people were walking in and out but as soon as they saw my mom in her wheelchair they claimed their water wasnt working how does a spa with pools and showers not have running water? The lady at the front desk wasnt very polite either.
This place is so relaxing. I have been there twice. Just as people leave comment, this place do discriminate disability people. My husband and I enjoyed the place so we wanted to bring my mother in law and brother in law. My brother in law is a handicap person, he is on wheel chair, he just cannot walk without wheelchair. Everything else, he can do by himself. We asked front desk if we could bring them here so they could also have fun and relax. A lady told us that they cannot accept handicap person because there is no life guard and want to avoid any problems. I found it weird because I saw a handicap sign by the elevator and the pool area.Oh well, i think the sign doesnβt mean that we can bring handicapped person but I felt the same way as other people that they discriminate disable people.
It was amazing love the vibe , very clean, everyone was polite. Showers were clean temperature in the pool was a bit cold. Jacuzzis were perfect. Im definitely going back. LOVED THE HEALING ROOMS 10 STARS IN MY BOOK... MAKE SURE YOU GROUPON
This place is great to visit with friends. The common area has food, and drink items, as well as many different saunas. There is a great pool area with a bar that serves reasonably priced alcoholic beverages. Pool area is only open till 10pm so come early. Theres a beautiful waterfall pool, private saunas, steam rooms, and Jacuzzis through the locker room as well. I had a great body scrub, facial, and massage too. Definitely recommend this spot for a day of R n R.
Beautiful space thats well attended to, clean, easy to navigate and uncrowded.My visit was very peaceful and relaxing...just what I needed.Thank you!
Finally reopened. Jacuzzi, sauna, and all the other rooms are open. Small changes. One of the rooms that used to have small couches now has individual chairs. Another room also has massage chairs pay to use them. The restaurant isnt open. Maybe during the weekend. Price same at $25 for the day.
This place is no good! I love sauna and been in many places all part of the USA. Owner is trying to save as much money is possible. They offering you only on towel:)) all sauna rooms are the same, but has different manes :)) they all are overheated. Water in pools and hot tubs are with chemicals. U may see foam in it. But this is not foam for bath use, it is chlorine. You seating AND BREATHING THAT CHLORINE. Even ice water pool is terrible. You not able to chill yourself. 10$ for sauna like that would be fine. Korean sauna in Chicago coast same price. But 10 times better!
This spot was such a gem before covid. I truly hope things get better soon so I can go back. I heard they recently reopened but I will not go just yet. Maybe when things settle down a bit. I miss their restaurant, their saunas, & love their separate womens bath with private hot/cold tubs and saunas. Definitely miss this instant relaxation spa.
They have about everything you would want in a self-service spa, including no crowd. Only a handful of people there.Arrived around 3:30 pm and bought a day pass. Left at 5pm. The thing I didnt like is their no re-entry rule. You cant re-enter even if you want to run next door to get food for dinner. If you want to eat AND keep your day pass you have to purchase food from their high priced Korean snack bar.
Disorganized and strict. I use this facility to sleep mostly. If you choose to sleep here you have to scramble to find a sleeping mat on which to lie (about a half an inch in thickness). These mats are not kept in any one central location, but rather spread around and left where someone has used them last - which leads me to believe they do not get cleaned often. Often times the mats are hoarded and you will see them stacked five at a time while someone sleeps on them; explaining why at times they can be extremely scarce. If you choose to sleep during the day, blankets are not provided. Like the mats, if you manage to find a dirty one lying around, the barely three feet of coverage that it offers will leave you wanting.Overall, I have used this facility many times. If you come here I suggest taking advantage if the pool and saunas. Generally speaking the facilities are kept clean, but with no one inside the spa to inforce the rules many things are quickly abused and the staff do not care to remedy the situation.
Very clean, service is outstanding and food is delicious. Within womens only area, general rule of thumb; dont look from chin down so no one feels uncomfortable. Body scrub was amazing with massage. Best I ever felt.
My gf and I took advantage of the Valentines day special. The entire experience was everything that we could have asked for!Clean, and enjoyable. We found the staff was excellent. They scheduled us same-day. The amenities were great and they had more than I could have asked for. The masseuse was fantastic and I felt incredibly rejuvenated after my massage.
Spa Palace is a pretty interesting place located and what I perceive as a tough neighborhood. After you park in the lot you taking elevator to the lobby where you check in and you separate to the mens and womens locker room. In the locker room you have the amenities such as showers, jacuzzis and saunas. In the co-ed area a pool to hot tubs, a few different saunas and a cold room. What I didnt like was in the pool area they were blasting todays greatest hits whats really prevented you from swimming or sitting in the hot tub in peace. The showers were fine but no one refilled the water in the mens locker room and I didnt know that you had to ask for toothbrush and a razor until after I finish showering and walk out to the lobby.
I was thoroughly impressed by the professionalism and dedication of the staff.
Came at 11 pm after long flight from Australia. It says its ope 24 hour however i just checked around couple of different rooms with diffrent concepts such as cold room , gold sauna, forest realxing room which was exciting and then, was going to have a shower but they said i cant use shower for an hour from now cause they are cleaning which means i cant use what i pay for as i need to go back to hotel and sleep for the trip for the next morning.They shouldve gave me a notice that this is their closing hour so i wouldnt have to pay $30 for nothing.They dont even seem like sorry for inconvenience even though i left with dry hair and didnt get any treat what i paid for.Very disappointing
Great place, clean open 24 hrs awesome amenities just as good if not better than wispa
Nobody really bothers you here. The jacuzzi felt nice, I could almost fall asleep. I liked the coed cold room too. The steam room was a little too strong for me, I had trouble breathing but overall, I enjoyed this place and would like to come back soon.Update: I went again and one Asian lady behind the check in was mad and about to call the police because there was an African American woman being loud in the locker room. At one point she said, black people are so unnecessary! And then accused an African American girl of stealing a shirt.You could see the hatefulness in her and she needs to be fired. Im never coming back.
Great trip. Massage was worth it. Big facility with free parking. It is open 24 hrs. in Korea Town/ Downtown. Friendly staffWent early to experience the sauna and sit in the pool.
Iβve been to other places and Julian is my favorite. Everything was beautiful and relaxing. I had the lipo suction care that includes Ultra sonic and High Frequency labor Treatment and Lymphatic drainage massage by Julian. He was amazing! Heβs 20years experienced with multiple degrees. He explained everything step by step and wasnβt in a rush and actually explains whatβs happening with your body/face and things to help within you which a lot places donβt. Everything is clean and upgraded and the spa bench you lay on is so comfortable and warms your body. Also showed me different techniques to do at home so you get the BEST results. I will definitely be back for my other massages at this location with him
This is the most relaxing spa in LA that I know of.Its small and simple but so soothing,so quiet and refreshing ..you feel clean for days after,excellent shampoo and facial products..the women are not pushy or rude and everyone respects each other..if you want to get away from everything..turn off your phone and spend the day dipping and sweating and steaming and sleeping..Prices can not be beat and for the feeling you get here is priceless
Great place to de-stress...the night receptionist does tend to come off a bit strong...other than that, always enjoy my time here with friends.PS - Do not chill by the green exit sign at the back of the co-ed room if you want to avoid the cigarette smell.
My first time going and the experience was a little different from what Iβm use too but nice. However, I booked online and once I arrived I paid in cash. Itβs been two weeks and after several calls and two emails I have yet to be able to get the situation resolved. Iβve spoken to Clair and Anna who has taken down my information and promised to call me back, Iβm still waiting. I find this to be so unprofessional. Let me mention itβs a $400 charge.
Smaller than some other Korean Saunas. Everything was clean, food was ok. When I went it was much less crowded than other places which was nice. I really liked the clay beads in one of the sauna rooms.
The overnight session is extremely serene. Itβs like having the place to yourself. This was more than worth the price of admission. Catch the little Palace restaurant before they close for some shaved ice with fruit, a great pairing.
Odd location, but decent amenities. Same price for a day pass as WiSpa but not as nice. That being said, its not as crowded. The coed saunas are nice. They have Himalayan salt, clay, and ice rooms. Day passes are good until 3 am. The larger pools are closed at 10 pm. Theres an outside garden area but its pretty lacking. Overall, a good place, but Id pick WiSpa over it most days.
The massage was below averageThe experience lacked good energy, they had a few amenities that could have been nice but the place has a eery aura.They need to put more efforts into making the common areas more cosy & appealing.The restaurant area also looks spooky.π₯΄
AVOID THIS PLACE if you are looking for good customer service and a relaxing environment.The owners son Mike runs the smoothie bar. My girl friend ordered a drink and it tasted terrible. She asked if she could return it, the owner explained that she should have been smarter and ordered something she liked. He wouldnt refund or exchange the drink.After this experience we decided to ask for a refund for all the message services we handnt received yet and management said they could only refund 50% of our money. We had to call our bank and dispute the charges in order to receive a refund
This morning, around 10:30AM, my mother and I were directly discriminated against by the receptionist, and were refused entry to the spa altogether, solely because both us have disabilities (which are presently manageable) and because I am transgender. For myself, I somewhat expect to run into difficulties, and am willing to put up with being forced to utilized facilities that are designed for the gender which I fell discomfort being around. My mom on the other hand should not be discriminated against due to the uncontrollable fact that she is visually impaired. The receptionist, A. Kim, would not me to accompany her into the womens locker room and help her change into the required uniform. Not only would they not let me enter with her, but they wouldnt even allow me to bring her to the entrance where I would wait until she got ready on her own. The count even manage to treat her with the minimal level of respect that all humans deserve, and allow her to exercise the independence she has training in, and attempt to make her way around by herself. We were also refused to be provided with the reasonable accommodation requested to have any staff member guide her themselves, as legally required of them via federal ADA laws. I asked to speak with a manager before leaving, but I was informed that there wasnt one present on the property at that time, and was expected to arrive sometime this afternoon. This was supposed to be a belated Mothers Day celebration where we could bond with each other in a new way, as well as be able to attain a small amount of relief for our bodies from the constant, extreme pain that our disabilities cause us daily. The unprovoked hatred expressed toward my mother and myself through this womans actions deeply hurt me and had me return home feeling defeated and in tears. My plans to try to honor my mother for her 24 years of complete selfless devotion and love she provides was completely ruined.
Such an amazing experience! The different relaxation rooms are wonderful the olympic size pool is so much fun the waterfall is gorgeous and great to take pictures and its so amazingly affordable.
This place was awesome totally enjoyed my experience, just a lil misunderstanding with the service i was receiving but once figured out it was fine
This place is pretty nice. The outside of the building doesnt do justice to the inside. The staff when you ever are friendly and fast paced, just how I like it π Before Covid my partner and I came at least twice a month. Ill be back once they are reopened
In itself, I liked this place, I took a body scrub massage, I want to say that the massage itself did not bring me pleasure because too much oil is poured and it looks like not a massage, but an ordinary slide, the mitten of which they make the scrub has already been used before me and it was painful for my skin, the table on which I was lying is not possible to stinked of delight that did not allow me to fully relax the same masseuse when, lets say, she glided on me, several times my hands slipped and hit my chin, its terribly unpleasant and even It hurt in some places, I couldnt wait for these 70 minutes of pleasure to end! At the endIshe iswas put on a smelly towel on my head that smelled like a table on which I was lying! The food I ordered was so fat that I felt sick after... I gave birth to a jacuzzi and a steam room ..
It was pretty dead for a Friday night. Pleasantly surprised that they have 2 prices at night. If you leave by 3 am its $25, if you stay past that through 11 am is $35. Hot rooms were really hot!
I visited today as a birthday trip from my friend. I got a Swedish massage. Then we went to the Himalayan room. In there is where I realized I cant go to hell. I started reevaluating my life immediately. Then we went to ANOTHER hot room. I think my friend was sending me subliminal messages. Then to the ice room. Then to the jacuzzi where you are supposed to be naked. But we had our bathing suits on.i will definitely go back.
Clean facility, a good k spa experience, itβs less crowded than others, not a big food selection but the quality wasnβt bad, wish they had slippers included with entrance (or that I knew to bring slippers).
They raised the prices, I Dont blame them but Ill miss the old days.The steam room is open and pool is open during the day. Everything opens at 11am. I love the new message chairs.
I was coming there and staying overnight for half a dozen times probably. Its newer and cleaner than Wi Spa, but seems to me things are going on decline there. In the beginning you could take as many towels as necessary, now they give only two. They dont care about people talking loudly during night time. They used to have massage therapists late night and now they dont. So its still good, but I dont know where theyll come in a year from now.
Day Pass($25): Had a good experience wasnt too crowded, but the place wasnt idle either. We hit the underground pool (swimsuits) and the co-ed sauna rooms (35Β°, 130Β°,140Β°,191Β° salt room, and hot beaded room) all were nice! For co-ed areas, youre required to wear their provided outfits. They provide you a locker and a wristlet/key thats also used for food transactions in house. Note that you cannot bring outside food into the spa! Overall, a good place to go with your friends!Night Pass ($35): I went to spend the night since it was a cheaper alternative stay to other things in town and I wanted to enjoy the saunas again. I chose this place particularly because we were traveling with some kids and a big group in general and this place wasnt as busy as other spas in town. The night was quiet and not as busy (even for a Saturday night) and thats something I was looking for. Woke up early (6:15ish) to hit the steam room, take a dip in the jaccuzi and shower all in the womens locker room with no one around (no private area and no clothes allowed, not even their provided ones).
Came here on a Monday night. Place was pretty empty, practically had the place to ourselves.+ Free parking+ Huge swimming pool on ground floor (need to wear swim shorts)+ Cheaper than other 24 hr spas in the area- No pockets on shorts, no sandals given, nor robes
My first time going was late evening, it was not crowded and the spa was well maintained. The kitchen was closed so if you go late evening know that.. but it was very relaxing.
My significant other and I had decided to spend some well saved money on a couple massage package and will never return again. To start, whenever we got laid down the therapists gave us no privacy in striping our garments and on top of that they left the full door open so we had to hear some girl on the telephone as well as heard some people watching tv. Then when my significant other asked to closed the door, they finally did, and gave us some attitude. My boyfriend did not receive a full body massage and when it was over we felt it was a waste of money compared to the others. The least we could do was not tip the therapists for their poor work and rude attitude. When we confronted the front desk after this situation they said we needed to let them know 10 minutes after the massage VERY INAPPROPRIATE ! thats all they said. they took our name and number but we never heard from them again and no attempt to contact was made. Horrible experience and recommend that if you choose to get a message, there could be a 50/50 coin toss as to if it it will be worth it. I STRONGLY suggest spending your money somewhere that will show better customer service and care. This personally was a waste of money as well as an unprofessional experience. Save your money and go somewhere else. We will not be recommending this to anyone who asks about this place. Thanks!
Great location and easy access from LA down town. It seems not well advertised since not many people are there no matter when weekday or weekend, but this is very spacious open area with warm (heated) flower where you can enjoy TV on individual sofa (~30 of them) or lay down on cushioned mat. You can order food to enjoy either in above mentioned open space or table/chair space located near counter where you order your food (toward opposite side of entrance). They have 4 different type of dry sauna in common area, and I was told there are additional sauna for woman only. Three jetted water tub with differently temperature and one dry sauna and steam sauna in shower facility. There are swimming pool on lower level.
I went here solely for the saunas, but all that it offers without having to pay more and considering the amount of time youre given to be there just for entry is so worth it. The third floor is all the hot and cold saunas and relaxation areas. The first floor has a pool area. Its to die for. Definitely try this place. Also if you want to swim you need to have your own bathing suit. So make sure you bring that, and flip flops because youll either be in your shoes or barefoot the whole time. The Himalayan Salt sauna is the hottest, so if you go in there, make sure you fast walk faster than youve ever done before to one of the towels on the rocks. That ground will burn you unless you have flip flops. Enjoy!
It was underwhelming to say the least. Compared to its competitor, it is not even comparable. First off, my wifes massage was scheduled for 80 minutes but was cut to 50 minutes because when you make your appointment online it doesnt actually transfer in the system. So that was disappointing..The saunas themselves were not hot. Random children, some that seem to belong to employees, roamed alone from one place to another.Overall, Its not a comfortable place to relax and meditate. The parking also felt unsafe as its in an ungated lot and unsupervised with no security in a densely populated neighborhood.The forest sauna is a room with pleather chairs and fake plastic plants.. hahaha. At least that was entertaining. On the bright side, it was virtually empty on a Sunday morning except for the random unsupervised children.
Donβt go here. I had my wallet stolen and the staff were incredibly rude and unhelpful. Upon speaking with them, I learned they had a thief on premises the day my wallet was stolen and someone else had a piece of property stolen. THAT item was returned, the theif banned, but they will not help with the security of my wallet. I spoke to the manager after the front desk girl was incredibly unhelpful. The manager proceeded to cut me off three times saying βthe thief was bannedβ without letting me finish my statement that they should have warned clients that things were stolen that day and the clients should ensure all items of theirs was secure. The manager also yelled and hung up on me. When I called back immediately, the front desk girl proceeded to pretend the manager was not on site. When I called her out on her bs, she got hostile and refused to transfer me. She then elevated her voice to speak over me and I just hung up frustrated. I have filed a police report, reported this location to the BBB, and highly DO NOT recommend this place if you want your valuables secured without having to worry about them stolen during your treatments.
Really horrible customer service on womens sidr, unfriendly and downright mean upon entry everytime. The facility is small but well kept with very kind cleaning staff. Guests are racist against Americans. Hostile environment. The napping room is nice and showers always clean.
I LOVE THIS PLACE! Clean, amazing saunas, good food and smoothie bar! Coed areas are amazing and also SO HAPPY they have a beautiful zen garden/smoking area. Bar downstairs is okay, and the womenβs only side has two other saunas for a full on naked steam. I go atleast once a week with the boyf or friends to relax and enjoy myself.
So this place is discriminatory and rude. Allow to me explain. I called to book an appointment for two massages. Got that booked but then had to call back and cancel one. When I first called I told them one person was blind and they stated there would be no issue. They asked for my credit card information and I asked why, they stated it was just to hold the appointment. When I called back to cancel one massage they told me that there would be a 50% charge to my card. I explained that I was not told this and I was asked who took my appointment, I stated it was Norma. I could hear the gentleman ask Norma why I was not told, when he came back on the phone I was told as a one time courtesy there would be no charge. I donβt see this as a courtesy, as I was not told.When we arrive to the spa and check in, I am immediately informed that my blind friend cannot enter. I believe the person telling me this is the same person on the phone since we headed there right after the call. He would not give me his name and did not identify himself. The gentleman placed a call to someone and began to speak in Korean, the call lasted for a few minutes, then we were again informed that he could not come in or get a massage. I asked why my friend could not go in as we have been here many times before for massages and use of the facilities and I informed Norma that he was blind. I was told βhis kindβ cannot come in here as he cannot understand instructions. At this point my friend is deeply insulted and hurt, and all this is taking place in the lobby in front of other people. I explained I would be with him the whole time so he will not be alone. Then we were explained he cannot receive a massage because the masseuse cannot care for him and again he cannot understand instructions. At this point my friend speaks up and states how again he has been there before and he is blind not inept, he can understand instructions with no issues and he can care for himself. The gentleman then states βhis kindβ cannot do what the masseuse may ask of him or know how to move on the table. I then asked why was I not told this over the phone instead of having to be here and be humiliated in front of everyone. There was no answer except for my friend cannot come in or get a massage. At this point my friend is angered and just wants to leave, and so we do.As we are heading home after about 45 minutes we get a call from the spa and it is Norma. She is calling to say my friend can come back and get a massage now if he wants and there will be no issues. I explained to Norma how hurt, insulted, and humiliated my friend is and I get silence. Then she says sorry but you can come back and get a massage if you want. No formal apology or offer to compensate for the action taken, simply sorry and come back.I say stay away from this place because of how the treat the disabled and the practice of deception. They have no manners, tact, or compassion towards the disabled or person. They treated my friend with nothing but disrespect and contempt simply for being blind.
My go to Korean spa! I like the milk & honey massage scrub. Always gets me nice and clean :)
I booked 2 massages on the phone for me and my mom. The lady didnt know their prices and asked for $20 more for each compared to their website. After we came to understanding about the price we went for the massage and it turned out that its only booked for one person and the other one has to do it 40 min later. We had to cancel them and I had payed a babysitter for the time of the massage. On top of that we didnt know that there is a valet parking and its only cash. So I had to go and look for an ATM machine. So $50 for baby sitter and no massage foe me and my mom :))) What a a great experience!
Love love love. Been coming here for years. Itβs the best ever. Milk and honey is my favorite service. Michelle and Anika are my favorite people who do it! :)
If I could give it zero stars, I would. Here are the reasons you should avoid this place:- overpriced food with low.quality- people running around with phones in rooms- laud music- you have to walk barefoot even in restroom- old towles and lack of towels- horrible massage experience- nosiy place people talking loud, laughing- dirty water areas- lack.of any soothing lighting- uncooperative staff who are not equipped to.make the right decisions- dirty all around- hair in toothpaste, hair in sauna stones- not ADA compliant- shampoo, conditioner cases are empty, broken, unlabeled- No management. I asked for the name of the manager of this establishment and they told me they can not tell me the nameTERRIBLE place and service.
Poor treatment looses faithful customers of five years. We want people to know in the same way that we told everyone years ago how great the spa was that it now sucks! We are a group of 6 women from Denver who fly in to have a some relaxation at the Spa Palace for the last 5 years.The spa is beautiful and treatments should be enjoyably like in our past visits but thats not happening.We checked in and spent the night and found out the pool was closed, ventilation turned off, making the entire building hot and stuffy. We woke up several times during the night hot and sweaty. Morning was no reprieve, the restaurants did not open untill 10 and we were starving and wishing for a cup of coffee. We only found nourishment after checking out and going to lunch. Diabetics be ware!My 70 minutes scrub, massage, shampoo and face mask was such a disappointment. I was scrubbed thoroughly, rubbed with oil, make applied andthe shampoo was a joke, only to be repeated in the shower by me.My masseuse did not speak English and she just hit me on the arm when telling me to roll over or just punching me toward the shower. I never received a massage only application of oil.Lastly, my 70 minute service was only 60 minutes.When I complained to the front desk about my service I was told this is nothing new and they cannot give out managements name. So, I guess that means no one cares enough to respond.The quality of service has diminished over the years and now management could care less. Well, I guess we will just have to take our girls weekends to Las Vegas from now on. Dont waste you money here.
Very impressive.... extremely well kept, the many saunas, jacuzzis, rest areas, pool and many many other facilities perfect for a whole days relaxation.....also had the body scrub, 80 minute massage and delicious soup at the end...
Officially got the chance to go here. So..Straight forward the outside looks trash the building looks sketchy but!!The inside and the massage service was amazing!! Wpuld definitely say hidden gem.
Great place to wind down and to generally relax. Co-ed spa options were great, and accommodations are well enough to keep you there for most of the day. Highly recommend going with friends, or bring a book to pass the downtime.
- Address:620 S Union Ave, Los Angeles, CA 90017, United States
- Site:https://www.spapalacela.com/
- Phone:+1 213-637-0000
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
- On-site services:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Restaurant:Yes
- Toilets:Yes
- Debit cards:Yes
- NFC mobile payments:Yes
- Credit cards:Yes
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