MassageLuXe

244 NE 3rd St, Miami, FL 33132, United States
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MassageLuXe
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ek
Review №1

My back was in pain, so stress it was an emergency I called and they had availability for me on the same day, blessed! everyone was so nice and the first machine and Susan massaging was amazing!. They saved my life 😂 I feel like new. Way better. And walked out with a lot of professional advices and for sure coming back because I already book the family membership! Thanks

T
Review №2

Bait and switch pricing with questionable business practices. I booked 2, 90 minutes massages for $120 plus tax tip and another $17.50 for aroma therapy. We were only given a 60 minute massage that has an introductory price of $85 online, which I had to pull up and address when I went to the front desk and they said because I was from out of town and not a member my pricing for 60 minutes is $120 each. Finally after about 3 minutes of debate, the gentleman did do the right thing and reduce the price to $85 per massage.Aromatherapy consisted of having to remind the massage therapist 20 minutes into the massage that I paid for aromatherapy, then him spraying one spray under my face while laying face down. When I asked if that was it about 5 minutes later he aggressively smeared it on my lips chin and nose with a surprise reach under and slap it on my face. My, “that was nice”, was sarcasm. I’m pretty cool about things but that was not cool.My recommendation is to find another place, as I will next time I’m in town.

Be
Review №3

I had a very disappointing experience at MassageLuXe Miami. Initially, they quoted me $120 for a massage, which seemed reasonable. However, after the session, they tacked on an additional $90 for something called pressure points that I neither requested nor was informed about beforehand.I was shocked and felt deceived by this surprise charge. Its outrageous that they would add services without prior consent and then expect customers to pay. Reading other reviews, it seems this is a common practice, which makes me wonder how theyre still in business.I would not recommend MassageLuXe Miami to anyone. Their business practices are misleading, and their customer service is lacking. Save yourself the frustration and look for a more transparent and reputable massage place.

La
Review №4

Overall good, not amazing.I expect much more for the Swedish massage, it was a little bit boring instead of a relax experience and from the cabin I heard everything that happened outside, no relax music or smells.Very respectful, beautiful and clear place. The front desk was excellent, the hidroluxe massage machine was the best part, highly recommend instead of the Swedish massage.

Ke
Review №5

Joseph! Joseph! Joseph!Man needs a raise!!!!I was in Miami for the weekend and desperately needed a massage near me. I found Massageluxe and its reviews kept mentioning “Joseph”. He is an excellent massage therapist! Excellent massage overall and he will actually share some insight on muscle movements. When I’m in Miami again- I will definitely come back here!

Al
Review №6

Wish i could get my money back. purchased a groupon for an hour long swedish massage with hydroluxe, not only did the masseuse not do the hydroluxe, but he did not go for the full amount. when i went to check out, they tried to charge me $17 extra for an add on service they claimed that i got (i did not sign up for this). why would i pay that when i didn’t even get what i actually signed up for? aside from all of this, the massage itself wasn’t even good. i hardly even felt anything. what a waste of money.

Sa
Review №7

Frauds!!! Also Terrible massage! 2/10!!! We Paid for 90 mins x2 $150 and x2 and was only massaged for 59 mins and 62 mins!!! Saying they give time for you to get dressed and undressed! lol 28 mins??? Then I said just charge me for the 60 mins they said they would call the police! So I agreed as I had a witness and they wouldn’t!Avoid avoid avoid

Am
Review №8

Amazing deep tissue massage with Yeslie!! She needs a raise! My friend and I were in town on vacay and booked Massage Luxe for some relaxation. Calming atmosphere and excellent staff. Best massage I’ve had in awhile! Go see Yeslie!

Ma
Review №9

I love this place! It’s very relaxing! I’ve been a member for more than 6 months and really enjoy it! I recommend almost all the works, but specially Joseph.

Ch
Review №10

Joseph gives the BEST massage I’ve ever experienced. He was very attentive, and exceptionally skilled. I will definitely be back!!

Ka
Review №11

Yeslie is the best one! Book an apt with her, you won’t regret. The place is really nice and calm amd all the staff is pretty nice.

In
Review №12

Joseph at the front desk was very attentive, love the hydro massage pre massage and my massage with Dani, was amazing, great place, calm, relax , quiet, everything was smooth. Hi recommended

Ka
Review №13

My recent massage experience was unsatisfactory. The therapist delivered lackluster and unpleasant movements, leaving me feeling as if I gained knots rather than relaxation. The overall session felt lazy, and to add to the frustration, it came with a hefty price tag. Definitely not worth the expense for such a disappointing massage.

Me
Review №14

Amazing experience as always! Ive been a member with Massage Luxe for years and everyone is nice, polite and the massages are amazing! My favorites are Amal, Brent and Chris!

Br
Review №15

Downtown Miami location -My girlfriend and I went for a couples massage and facial. Our experience here was AMAZING from initial phone call to book with the friendly and helpful Patrice and Joan at the front desk, through the end.Massages: Chris was able to provide and tailor the massage to my girlfriends needs and provided us with helpful tips and information on how to prevent back and joint pain including stretches etc. Dani was a sweetheart as well and helped relieve my chronic pain in my neck and shoulders from my migraines and TMJ. Both added on the hot stone (highly recommend). Girlfriend added on CBD treatment (could take or leave). I added on scalp treatment and was amazing as well and would recommend.Facial: Josefina was WONDERFUL and provided me with so much useful information about my skin and the best way to address my issues and services she recommended per my specific request.Will definitely be returning and am so happy with all of the staff and our experience today! :)- Breanna & Sam

Ta
Review №16

Not professional at all, I asked for 60 minutes reflexology massage and the guy that did my massage only did 10 minutes of my foot’s, clearly he don’t know what is reflexology.I also added 30 minutes extra for my back and I had so much pain after, he didn’t ask me even once if the pressure was good for me…Not recommend

Ad
Review №17

THE BEST MASSAGE EVER !!!....Book with LEYANIS she is absolutely amazing. The best massage I have had in a long time. I go every month for 2hrs and have been getting massages for over 30 years but she surprised me. She didnt miss a spot, it was a mix of Deep Tissue and Thai, she is very skilled and I feel amazing!

Oa
Review №18

I’ve been healed by Christopher on many occasions. I have an extensive work load that adds much physical stress to my body. I’ve tried many massage therapists and unfortunately have not found one until him. I’ve been getting sessions with him about once a month and it has helped my journey to place me in a healthy position to continue my work.

Mi
Review №19

Experienced the most positive individual (Kathrine) today at luxe downtown. Super helpful and professional. Provided the most amazing customer service while at the front desk. She should be training others in the industry and in Miami-Dade.Thank you 😇

Ad
Review №20

This place is a joke. I only joined to support a regular customer of mine and I canceled the membership and was told I have 31/2 hours to use before 9/23/2023. I was told I can give them to family members or friends, or use them myself by the experation date. I decided to give them to my best friend and my boss at work and went to go there and they come with this hidden fee of $20 to transfer the hour to someone else. Its been since July and I spoke with them several times and NO MENTION of a transfer fee. I recommend to stay away from here. The fee must be a top they trying to receive and we was gonna tip big and I made referrals but its over now. Massage luxe yall need to get it together cuz thats bad business

Ch
Review №21

I am not really a fan of massages, but this was the best massage I have ever gotten in my life. My massage therapist, Fior, was the best! She was very sweet and asked all of my preferred focused areas. I love the overall experience and the front desk Gabby was outstanding. 1000/10 experience totally recommend after a long day or start of the day.

Sh
Review №22

Y’all almost got a zeros. Since the manager tried to play me about the 24 hour policy. She didn’t inform me of it during my same day $200 package scheduling. But, Amanda and the lady whom did my facial (sorry I don’t remember her name) helped redeem my review to a 5 stars. That massage was bomb!!!

Mi
Review №23

You never realize how much life takes a toll on your body until you get a massage. I decided to do monthly sessions with Christopher and he is amazing!!!! Everyone is so pleasant and the decor looks great.

Ry
Review №24

Yani and Victoria are incredible !! We love this place !! Professional, relaxing and healing !!Highly recommend !!

Vl
Review №25

The best spa experience! Really enjoyed the atmosphere. The staff is super friendly and professional. Would definitely come back

M
Review №26

Very professional & knowledgable staff. Josefina and Chris give great deep tissues if you like more pressure and Laniu seems knowledgable about the spine in correlation with your complaints or problem area.

Na
Review №27

Friendly staff, always greeted with a smile and welcomed with a smile every time. One of the best massage places I’ve been to. For deep tissue massage ask for Andrea.Definitely recommend the membership. Worth every penny!

Al
Review №28

Nice location, very clean and extra comforts such as headed beds, waiting area, easy to book.Received massage and facial- both just ok. Facial didn’t provide any details on service so had bad skin reaction. Massage a bit rough but nice touches such as hot stones.Front desk staff not honest about pricing, tried to upsell. Say massage is 50 minutes for 5 mins dress up and down — but then 2 hour massage was only 1:40 which makes no sense.Would not return

Ir
Review №29

I love this place, Ive been coming here for more than two years and I always feel comfortable. Today I had a facial with Yanis and it was amazing, she always takes care of my face and advises me what is best for it. I highly recommend this place.

Pa
Review №30

Ever since you cross the door, Angie, Lianet, Joan, Patrice, Noemi and the other girls are incredibly kind and resourceful. Renee did a wonderful job and really relieved my pains. I would recommend this place to everyone, the price/service ratio is perfect. Definitely come here if you want a relaxing time

Ma
Review №31

Girls at the front desk are inexperienced. They don’t understand promotions or marketing listed on the website. She didn’t even know what HSA was but it’s clearly listed on the website that it’s an acceptable form of payment.They persuaded me to get a membership which I’m not mad about because hey it’s they’re job to upsell stuff. However she told me I had a grace period of 3 days to cancel. I come in the next day to do a facial and decided to cancel because it wouldn’t work with my traveling schedule and the $5 charge to pause each month wasn’t worth it to me. They tell that they can’t cancel because the manager is the only one that can do but he’s not picking up because he has Saturdays off. How is it that I’m paying money but it’s dependent on someone else’s availability that doesn’t work on Saturdays. I made the girl at the desk keep calling him because I wasn’t going to check out with a contract that I’d be stuck in if he decided not to contact me. Finally after 3 calls he finally picked up and cancelled me. I received no receipt and no apologies for the inadequate system that they have to accommodate guest. Why would I want to keep a service with A company that thinks it’s OK to run a business with a lack of service or business minded people. Don’t recommend at all. Prices are also expensive with/without the membership.

Ty
Review №32

Omg! This spa legitimately, my only massage spa in Miami. Its my favorite place to go and he should definitely go as well. My masseuse Karin is highly suggested

He
Review №33

What an incredible experience- I am o. A new planet after such a strong and ultra professional massage. Just what I needed. Full of gratitude and two inches taller:)

Ma
Review №34

If you are on vacation do not sign up with this service. The staff will try to upsell you telling you that you can use it anywhere in the country but the reality is there is no guarantee that the other locations will have any availability and they make it super difficult to cancel! They listed my account with my sons name and gave me a hard time on that then insist they must send you a link to cancel which expires immediately btw and their manager is beyond rude. Their massages are not that great -- they use up their hour with the undressing and dressing and they also do not have good aromatherapy options. Save yourself the money and the hassle and dont get scammed. Just as an fyi - I regularly book massages (in the states & abroad) and by far this is the worst experience I have ever had.

Da
Review №35

Been a member for a few months now. Definitely recommended to all. They dont try to push additional services on you, or try to take more money like most places will. Clean facilities, very nice receptionists. All my massages have been great, but todays with Alex was the best. Looking fwd to my next visit.

Ol
Review №36

Therapist Joseph is so good at what he does . Exactly what I needed

Ir
Review №37

I’ve been coming for years. Bernie was so great and now Davis is equally amazing! The therapist are professional and friendly!

Ta
Review №38

My massage was great. I really enjoyed the experience. My body feels relaxed. The massage therapist did an amazing job. He followed protocol and he was respectful. He did exactly as I asked him focusing more on my shoulders and my back. I would definitely come back again.

Da
Review №39

Worst customer experience and horrible massage experience. AVOID this place at all costs. They will overcharge you and do not care about you as a client. Many other better massage options in miami.

Ta
Review №40

The massages are great staff is great until you actually need their help. Times are rough and it is expected for companies to be more understanding. I asked for my membership to be cancelled. The person I spoke to explained my membership was cancelled and I was all set. I now find another charge in my account and the representative explained they will not refund my account , gave me no options when I explained I was not told to sign any forms and really wanted my account cancelled. Showed no interest in helping me what’s so over given the fact the person who i spoke to previously does not work there anymore. Horrible service when it comes to canceling but great when they have your business . Make sure to ask all questions possible when getting a membership

Th
Review №41

Second time coming here and Soangul is the BEST! She did a great job on my facial,had my face glowing for 2 weeks. She really cares about your skin & her job. Book her you wont regret it! I will be back once Im back in town.

Be
Review №42

I enjoy my massages here monthly my therapist is Karin. The girls at the front desk always make it fast and easy to book. They also have an Amazing foot scrub that I love to add on.

om
Review №43

I went in for a deep tissue twice already, very clean facility. The girls at front are very attentive, the water bed is fantastic!! Alex and Roberto are great for deep tissue. I joined their monthly program ( good deal if you want to come often).Highly recommended!

Va
Review №44

Front desk staff is great but unfortunately I just didn’t enjoy this massage. My therapist didn’t seem prepared to provide a deep tissue massage (which is what I had booked) and when I told him I prefer strong pressure, he seemed unsure and said he would try. Beyond issues with pressure, ultimately I don’t think the overall technique was there and I felt disappointed by this experience.

A.
Review №45

I come here every month, at least once. I love this spa. Everyone is very sweet and attentive, theyre also very responsive. I love that I can send a text because I dont always have the luxury of being able to place a call.Huge fan of the products and services they offer as all.They are taking things VERY seriously now. I feel extremely safe here. I have to come here for my health but I feel extremely safe doing so.

La
Review №46

Called to see if I could be added to my sisters plan at her current date. The girl kept saying yes, but then was introducing different numbers or shorter sessions, so it was very contradicting. When I challenged what she said because it wasn’t making sense She hung up on me. I called back to see if my appointment was still on and she stated that she had hung up on me because I had an attitude and “she doesn’t due that”. If me challenging her math which is making me come at a loss is interpreted as rude she should politely transfer the call before she proceeds to continuously hang up on a potential new client.

Em
Review №47

Chris is the best masseuse! I’ve been seeing him for 90 min Swedish massages monthly for a year, and every time he has done wonders to alleviate tension and stress. Definitely recommend him.

El
Review №48

I bought a Groupon for my boyfriend and I last November and weve been members since then.. the costumer service is impeccable and they also follow every health guideline to make us all feel safe!My favorite for deep tissue is Roberto! He really knows his stuff and leaves me tension free for at least a month and I always have back pain problems! And for a Swedish I love Bernie! He is AMAZING.. he honestly gave me one of the best massages I EVER had and definitely will keep requesting my massages with them!My boyfriends favorite is Astrid! He says she is also amazing. Always manage to put him to sleep by the end of the massage!We totally recommend this place! Exactly what we need to relax after working so much!

Sc
Review №49

The best massage place ever! Very professional and super sweet. The girls at the front desk are so amazing and Karine the massage therapist was so amazing. She was always making sure I felt comfortable and liked the pressure❤️ Absolutely recommend!

Is
Review №50

Sandy (owner) and Christopher were extremely disappointing with their customer service. We tried to pay prior to the massage and they ended up charging us twice. $300 for 3 people to get standard 1 hour massages. My family and I get massages monthly and have never experience something like this in 25 years. I understand that it recently opened but would suggest a soft opening to get the staff properly trained. I wouldn’t recommend this location to my worst enemy. Go visit the other locations because they have different owners and a COMPETENT staff.

Ou
Review №51

The worst. Terrible service. The owner is extremely rude. Total scam. Talk about double charging you for the service. See how combative the owner is on her responses.MassageLuXe should talk to her as she is diluting their brand. Terrible service. Bad

Je
Review №52

Good location just off Biscayne Boulevard. Staff was very friendly, prompt and professional in the booking process. I had a 50 minute massage which I purchased in Groupon plus ten minute hydroluxe massage. Maria did a good job with the deep tissue massage. The post-massage hydroluxe experience was new for me and it was a nice compliment to a good massage. Unfortunately, my experience was somewhat ruined with the hard-sell approach used by the staff member who was pushing a monthly auto-pay plan despite me saying I am from out of the country. After a relaxing massage, that is thing I wanted to experience.

Co
Review №53

I had an appointment with Massage Luxe about a month ago and I was very impressed with the service I received. I visited Miami for a few days and decided to get a massage while I was there. The booking was easy. I did want a woman massage therapist but there weren’t any available at the time I had chose so they gave me a guy, which was fine. I was booked with Roberto and he was amazing. He was very informative, knew what he was talking about/doing. He made sure I was ok throughout my massage, made sure I wasn’t uncomfortable or in any pain. When the massage was over, I didn’t want it to be. I was so relaxed and tension free. I would go back to this place from my experience and for sure go back to Roberto.

Su
Review №54

Great therapsits and aesthetician. The service is great. I love the heated beds they use, really nice touch. It has a relaxing vibe. Worth going to. They also have a membership available thats worth looking into.

Ch
Review №55

This is a clean, professional and relaxing environment. They have an experienced staff of massage therapists and estheticians. They offer affordable services and a wide array of benefits with a membership. This is an excellent place for anyone who may be apprehensive about massage, as the staff are incredibly respectful, professional and always ensure that you are completely comfortable.

Be
Review №56

Great experience at the MassageLuxe. The customer service was great from the moment I entered through the door. The therapists are skilled and knowledgeable.

Jo
Review №57

Ive been going to this place for almost two years now. This is because of Josefina! She is amazing and always knows whats right in the moment. Highly recommend.

An
Review №58

Overall pretty good but had some hiccupsGot 2 massages at Groupon price - deep tissue was good for me but the Swedish was too easy on my friend.While there, we got facials too for a good dealThe waterbed massage however left me with a wet back because it broke and they didn’t fix it properly.

Es
Review №59

I went to visit massageluxe twice during my stay at Miami. As someone who constantly goes for a massage, I couldn’t be more satisfied with this one! I highly recommend seeing Roberto. He was extremely knowledgeable as a massage therapist. He was able to locate and relieve the tension in my muscles. I left feeling satisfied and renewed. I would definitely come back here at my next stay. The staff here are all extremely friendly and helpful as well:)

Op
Review №60

Love coming here whenever I need a me day. Today I came in for a facial and Tomas knows what he’s doing and had great recommendations for skincare products to use. Also all the girls up front are very welcoming and a great help. I defiantly recommend this to all my friends.

Mi
Review №61

Christopher is and was amazing!!! The professionalism was through the roof and the staff knew our names as soon as we came in the door!! Who does that! This place was great and we were offered water right off the back and was able to relax and feel very comfortable indeed!!! I love this place 💆🏾‍♀️

Da
Review №62

Great massage from Chris. I joined the membership ! Lots of nice perks and amenities.

Ka
Review №63

A bit disappointing. The customer service we received from their front desk was on point! Christopher youre amazing :)But the quality fell short. Both therapist had unpleasant breathe. My boyfriends therapist coughed 1 too many times. I freaked out for him b/c I know how easily he gets sick. (But too awkward to say anything). I could only imagine he was swarming...doesnt make sense to come to work ill. Not in this type of service is it appropriate. Nothing about the session besides the music and warm treatment tables felt relaxing. Techniques could have been better. The Hydrabeds had more of an impact than the actual massage.They should also consider validating parking. Doubt well be back. But beautiful and clean studio.

Ky
Review №64

I absolutely loved this place! I got a one hour deep tissue massage and it was so professional and rejuvenating. My massage therapist even gave me some tips on how to stretch at home to relieve tension in between massages. Really great location, clean, sanitary, and the staff is friendly.

Ma
Review №65

I had the best massage ever! Fior was my massage therapist and she is AMAIZING I highly recommend her and the place! Front desk girl are so nice and help you with any questions or requests!

Ka
Review №66

Great experience today with Karin! Booked day-of and the full staff was very courteous and friendly. Will be back.

Ve
Review №67

Really unhappy with the service. Was a member for a few months but the therapists are not good (tried several) and the service is even worse. I tried to book an hour an half massage since I had 30min free and they “accidentally “ booked me a 1h massage saying that now they couldn’t do anything about it. I was never able to use the “free” 30 minutes they gave me since there was always something. I cancelled my membership, def not worth it for what you pay.

Sh
Review №68

Somehow my review was deleted so I will write it again. The actual massage service is ok. However management and customer service is terrible. They UPSELL and pressure you with their monthly subscription service when you visit. I figured I would try it out since the massage was ok. A few months later, I planned on moving out of state I called to notify them to discontinue the service. The receptionist confirmed. Two months later I am still being charged. When speaking to management they claimed I had to go online to submit a form. This was the first time anyone ever mentioned that. Because I never submitted a form they refuse to refund me. They basically make you go through all these loops and holes so you wont cancel. Its infuriating and you can get better massages and service elsewhere.

Ca
Review №69

Worst experience unprofessional/ inexperienced staff. Scheduled a sports massage which included deep tissue massage and stretching of the muscles. What I received was a awkward bad stretch and a rub down. I explained my disappointment to the manager. His response was do you want to leave a tip and schedule another appointment. He wasnt concerned about my experience just how to get additional payment. I found that to confirm my observation of how unprofessional that facility operated. So I explained to the manager never again would I ever consider returning for a massage of any type at that facility. Everyone do your research

Di
Review №70

Love this place, so relaxing. Josefina was great, very attentive. My husband was very happy with his massage.

Ca
Review №71

I was about to cancel my membership and then I had a massage with Andrea. She is amazing and knows how to massage each body part to perfection. So happy to have found her!

ka
Review №72

After reading a few reviews about this place, I had mixed feelings about trying, but Im glad i did. So, I had a great 90 minute massage with Ligia. It was fantastic, I really enjoyed it, soooo relaxing. Then afterwards, I decided to try their 4 layer facial after reading about it in the lobby. Incredible! The esthetician, Jennifer, was extremely knowledgeable explaining each step as she performed the facial. At the end, she removed the final mask in one piece and I could see what the mask looked like, very cool. The place is beautiful and I enjoyed it so much I decided to become a member. Im not one to sign up for memberships normally, but there is no long term commitment and you can save alot if you plan on doing this semi-regularly, which I plan to do now. The prices are reasonable, they have 4 different memberships that are kind of tailored to the services that you would like to repeat. I chose the epic membership that runs $105 but that gives me 2 hours of service that I can use each month for a facial or massage or both, I like that kind of flexibility. Carlos and Christopher were very helpful in explaining things, thanks guys! see you soon.

Ta
Review №73

Came for a couples massage before our flight home. It was probably one of the best massages Ive ever had! Highly recommend. Christopher did an amazing job! 👏

Sh
Review №74

Joseph provided excellent service for deep tissue!

Mi
Review №75

Always an amazing experience at this location! Staff is super friendly and the therapists and esthetician’s are always on point. I always ask for Chris when getting a deep tissue, can’t go wrong. I’ve been a member here for over a year I think and they always look out

D.
Review №76

Had a Groupon for a hot stone massage, got it today and it was phenomenal. Honestly one of the best massages I’ve ever received. The hydro luxe service that’s added to the massage is alright, it’s a little odd but I didn’t hate it. You sit on a water bed that kinda massages with jets under you. Maria is fantastic, thanks so much!

A
Review №77

The worst massage I have ever received. Also bought Groupon to try the hydro luxe and it was broken. Staff was rude and did nothing to make up for the broken hydro luxe experience. I was looking forward to trying that out. I have never in my life encountered a company that told you it is what it is for what you paid for and in no way try and make their customer happy. Then they have the audacity to ask if I would come again by selling me a membership. Worst service. Worst massage.

Cr
Review №78

Maria was an amazing massage therapist, and Kavita was also amazing for the Facial service. They addressed all my issues and I am extremely satisfied with her service. I am definitely coming back!

Jo
Review №79

Amel is a great masseuse! The pressure was perfect for lymphatic drainage. Super relaxed after.

Sa
Review №80

Karin was amazing! Such a relaxing massage and she got all of my knots!!

Sa
Review №81

I came down to Miami to celebrate my birthday, I ultimately wanted a great massage experience. My boyfriend and I booked a couples massage with Christopher and Roberto. They were amazing. If youre in Miami, this is a stop you must have💯🙂

Do
Review №82

THIS PLACE WILL SCAM YOU BEWARE!!!!FIRST AND LAST TIME AT THIS PLACEI was presented with a giftcard to come in for a prenatal massge as a gift back in Feburary 2022. The massage therapist I had was amazing to the point I wanted to go above and beyond to tip her. I had to use my Mastercard to cover the tip portion. While checking out the agent at the front desk mentioned that they had a membership promo and asked me would i like to sign up, after conversation I let the agent know that I was not interested and left. Come to find out they charged my card the $85 anyway. I called them and my bank to have the charge removed and dispute the transaction because I did not sign up or agree to a membership. The agent that did it got fired as well ( go figure). I called my bank and they asked me to reach out to them first. BIG MISTAKE. they had me sign a cancellation form in order to start the process for my refund. (never do this this is how they get you) they submitted my signature to my bank as if i agreed to the membership and submitted it and it was CHARGED BACK to my Credit card!! I called over 5 times and have yet to get a call back from a manager or corp. I work in spa on south beach so i know how this goes. DO NOT GO TO THIS SPA THEY WILL ROB YOU AND LIE TO YOU!! i WOULD GIVE THEM 0 STARS IF I COULD.

An
Review №83

Purchased a Groupon for a massage service. They wanted me to sign up for a monthly membership, which I did. I called to cancel my membership after realizing that I wouldnt be able to use it monthly. I informed them well in advance on multiple occasions of the recurring billing date that I wanted to cancel. These fools have been trying to charge my card ever since, even though theyve been told multiple times that I am no longer interested. Why is this business so desperate for my money?

Br
Review №84

I went in on father’s day for a couples massage. The staff were very generous and accommodating. Victoria was very amazing

Cr
Review №85

I absolutely love this place. I Used to visit this spa regularly before the pandemic. I honestly miss it so much. These people are like family. My massage therapist Christopher is the absolute best. I can’t wait to visit you all again. I would recommend this place to any of my family and friends.

Jo
Review №86

This is just wonderful, Cristopher is unique , His touch is healing and his kindness makes for an incredible experience, highly recommended.

Ja
Review №87

I had a great experience at Luxe Miami. They were able to fit me in last minute and my massage therapist did a wonderful job. I will go back soon.

Ev
Review №88

Had an amazing his and hers massage with warm stones. Masseuse was very professional and knowledgeable. Staff was kind and the whole experience was great.

De
Review №89

Masseuses here are amazing, the front desk staff is kind and on point. The atmosphere alone is unique. We love coming back here!

lc
Review №90

Awe man this place is awesome!! I found this on Groupon first and I spoke with Valerie who is a delight on the phone. My first visit was on my birthday and I went in for a massage and facial with Yolanda and Kavita. They made my experience amazing!!! Love it here 😍

Lx
Review №91

Called to book a massage and was told only had a 4:00 available, decided to call around which just led me to call back and they informed me the 4:00 was booked and they had a 6:00 or 7:00 then all of a sudden they mysteriously had an 11:00 available. Booked that time slot around 10:15 per their instructions of arriving 15mins before an appointment I walk in around 10:45 and they tell me they had to cancel the appointment due to the masseuse calling out. (Honestly think they lied about even having that appointment available due to whoever the receptionist is wasnt competent enough to comprehend their scheduling system) Per the previous reviews this place lacks communication & professionalism. Wouldn’t recommend or go back.

Sy
Review №92

Everytime I come I get exactly what I need and ask for! Maria, Jose, and Christopher are amazing choices if you need a deep tissue! I love this place! Definitely better than any massage place I’ve been too!

Pa
Review №93

I’ve been coming to MassageLuXe since 2019. Josefina is simply the best! Her hands are magic. Highly recommended.

sa
Review №94

I went for a massage and facial. Massage from Dani was calming and she made me feel comfortable . And yovana on my facial went above and beyond and gave me a lot of tips on skincare tips.

Ca
Review №95

Absolutely fantastic, after Carlos explained how the membership program works it made total sense I was a little skeptical when reading reviews but after going these people writing the reviews obviously don’t understand how it works. Ronnie gave me A deep tissue massage 10 out of 10.

Ca
Review №96

Josefina is an exceptional massage therapist! Been a member for a year and a half and am so happy. Definitely recommend josefina

Br
Review №97

Its really no different than any massage place, youve got to tell the masseuse the pressure you like. I like a lot of pressure so I had to tell him multiple times to go harder.

Iv
Review №98

I have been a member at massage luxe for awhile and they never disappoint. This front desk Lianet, Gigi, and Gabby are always so helpful and sweet.

St
Review №99

My massage was amazing. Bernie focused on my trigger points and helped me get rid of a knot I had for months on my shoulder. Will definitely be coming back.

Ka
Review №100

Matthew was great. I did my first facial with him. He was very sweet and gentle and explained what he would be doing. Will come back.

RO
Review №101

Waste of my time.I showed up for appointment, they are asking for id.I showed them id, now they want to make a copy of it.No thanks. There is no need for them to make a copy of my id, ids are not like water so you can give it to random people and businesses.So I had to leave and wont come back again.I dont recommend this place to anyone who cares about their privacy.

Ro
Review №102

The offer is 10,00 massage after your first one, but what they don’t tell you is you are signing a contract for more months for $65,00 per month.What shame in your business.Never going back.

Da
Review №103

The staff here is great! From the time we walked in we received great service. Leandro and Roberto were awesome massage therapists. Definitely coming back!

Wo
Review №104

Chris is fantastic. He listens and learns your body and has a great technique.

Va
Review №105

The massage guy was Chris and he was awesomeeee but the place is a little overpriced. I had a giftcard and got a bit cheaper. So I’m thinking if coming back or trying another places…

em
Review №106

DO NOT enroll their monthly plan.i called for cancelation they recommend freezing . Now to use my paid service, they require unfreeze with $55 dolar unfreezing fee. Massage is horrible too. Talking too much. STAY AWAY.

Ci
Review №107

My boyfriend and I come here at least once a month and are always greeted with a smile and helped right away. The massage therapist are amazing and I always leave feeling refreshed.

Jo
Review №108

Absolutely exceptional experience with the therapist Brandon he definitely got into my target areas very well definitely would recommend 10 out of 10 !!!!

Ja
Review №109

Everything was amazing! Annabelle was amazing, the front desk, the massage i mean literally everything! They were so kind and understanding and definitely made me feel relaxed!

Na
Review №110

Amazing service provided by Soangul. Definitely the best in the game. Very patient, caring and has such a sweet and amazing personality. Will definitely be coming here more ofter.

MC
Review №111

Place was nice, clean, and my therapist was great! Well needed massage after a week of nonstop traveling for myself and the wife.

th
Review №112

Best Massage Ever!!! Highly recommend a Deep Tissue from Bernie! Looking forward to my next massage with him, Thank You Bernie.

Da
Review №113

Dani was great! Listened to my concerns and was so sweet!

Jo
Review №114

The most profesional masseuse i ever meet , this guy is fantastic with a great personality , wonderful massage Terapist , please ask for Christopher you will be get a king treatment !!

He
Review №115

Service was excellent when I first walked in. The massage experience was great with Yovanna. Would highly recommend going here.

Al
Review №116

I hve done massages with Maria and Facials with Kavita and both amazing super friendly and nothing but amazing experiences.The staff is always on point and very knowledgeable on the regulations.

Ca
Review №117

Great facial and massage! I have the Epic Plan and I get 2 hrs per month and it’s worth it!

Pa
Review №118

Had a very relaxing facial with Josefina. She made my skin feel amazing and recommended a product for me to help with redness.

Ju
Review №119

Excellent service given by my masseuse, Andrea. The session was very relaxing and I walked away feeling refreshed.

so
Review №120

I think they start the time when you enter the store. they are rushing .and trying to sell you extras during the massage. I bought extra .she left room to get stones came back in 10 minutes. Totally wasted.

Jo
Review №121

I really enjoyed my massage , Ketsia was amazing and it was one of the best massages I’ve had. I’m definitely returning next week.

Ch
Review №122

Bernie is the best! He is so good at his technique and I always always have a great experience with him! Thanks so much

Tr
Review №123

Amel was my massage therapist. 2nd time with him, loved it each time

Ma
Review №124

Bernie and Angie you rock! Both of them make my first experience amazing, Im sure im coming back! :)

Fr
Review №125

Serene and calming atmosphere. Staff have always been courteous, professional, and helpful. Highly recommend Bernie.

Ke
Review №126

Me and my boyfriend got couples massages and the therapists were awesome and super friendly. Very nice place we will definitely be back.

Iz
Review №127

I had a massage with Karine and it was amazing. The place was nice and clean, I loved the vibe, definitely coming back!

Mi
Review №128

Marcial is an excellent and professional therapist. I recommend him for future massages and also, i rexommend MassageLuxe as an excellent massage place to everyone.Milton Fabian Machado

to
Review №129

Amazing, Amazing, Amazing!! Relaxing, Relaxing, Relaxing!!! This place will cure your aches and pains. Sign up for the membership ASAP. Thank you proofread please

Br
Review №130

Love this location. Can highly recommend both Christopher and Andrea; excellent practitioners in a tranquil, soothing environment.

Ni
Review №131

Amazing! Deep tissue and facial by Josefina and Victoria - highly recommend!

Ma
Review №132

Ricky was very professional and has the hands of a massage angel. Prices are good. Staff was pleasant and professional.

Jo
Review №133

Highly recommend Leyanis shes excellent and really opened my shoulders.

Mi
Review №134

Great place to come relax and get a massage! I had Roberto, he was amazing. I highly recommend this place!

Je
Review №135

Excellent place and the staff is amazing , went in for a couple massage. They are very professional.

Ad
Review №136

Ask for Josefina 😍 she is the best massage therapist on this location @ downtime always above the standard !!

at
Review №137

The front desk Gabby was an absolute sweetheart massage therapist was the best 10/10 highly recommend

Ка
Review №138

Daria, was very professional, gentle and now my skin glowing. Definitely come back for more treatments. 🌺

An
Review №139

Great massage 10 stars so relaxing!!

Be
Review №140

Nice Clean Fun well worth the time very welcoming you most definitely will enjoy I reccomend Bernie his hands are FABULOUS!!!!

ch
Review №141

Love love love, I have a membership. I go there quite often and they are very professional clean and organize.

Na
Review №142

Loved my facial and my massage. I am a member and love the mobthly services

ma
Review №143

This place is gem, I recommend Chris he knows how to adjust the right pressure during the massages

H
Review №144

Clean facility.Massage therapist is a hit or miss, rotating door.BEWARE of the tricky membership service, many fine print and tricky.

Pi
Review №145

I love coming to this location! The staff is amazing and so is my therapist.

Ke
Review №146

Best massage I’ve ever had!! Heated beds

Je
Review №147

My deep tissue massage was everything she hit all the right spots

Pe
Review №148

I was trying to book for an appointment and haidee who I spoke to asking for my card information which is very dodgy. Why do you need my card information while booking?

De
Review №149

Great massages, Josefina is really really good at Deep Tissue! Thank you!

St
Review №150

Chris is a great massage therapist in the Miami location and Alan in the Donald Ross location is awesome too!!!

Ro
Review №151

Davis gives a great deep tissue massage!

Al
Review №152

Sydney is Amazing, I would highly recommend her for facials and back treatments

jo
Review №153

Lucia is amazing massage Therapist, I was feeling wonderful after have massage with her, I recommend thousand times this place .

Al
Review №154

Lazaro is the best! 2 hr deep tissue

My
Review №155

Roberto is my fave! Very knowledgeable! And I always feel great every time I leave! 🙏🏾 Thanks guys

Ro
Review №156

Best place for a massage and for facials. Highly recommend.

Ja
Review №157

They over charge and wont discuss price with you until finished. Also DO NOT SUBSCRIBE. Its a scheme they do to hustle funds out of u

Ta
Review №158

Brandon was awesome :) I highly recommend. I feel so relieved and relaxed

So
Review №159

Very nice place! The staff was very friendly and the massage was outstanding!

An
Review №160

A+ service, love the facility, their front desk staff and the masseuses

Ad
Review №161

Staff very friendly and knowledgeableMasseusse was strong and very pleasantOverall a great experienceWill definitely be back

Ch
Review №162

My favorite place to go for a relaxing massage. Roberto is an excellent therapist.

Aq
Review №163

Great massage on a budget dont get it mistaken. Make sure to go

Jo
Review №164

Super peaceful and professional. Great massages. Aqua massager is a fun add on.

So
Review №165

Professional team and great massage, they focus on costumers health and safety.

By
Review №166

Its was a great message chris is great and really awsome i highly recommend him..

Ma
Review №167

Had such a nice couples massage this evening. Highly recommend!

La
Review №168

Had a great massage with Davis!

66
Review №169

Excellent services, super clean, very upscale feel for reasonable prices! Highly recommended!

Ro
Review №170

This place is horrible, do not sign for the 10,00 massage plan, that is contract, they put me together.Bad business deal

ja
Review №171

Yovana was amazing 🤩 Best first massage ever!

Le
Review №172

Train MMA and the sports/deep tissue massage has made a big difference.

Al
Review №173

The massage I had was perfect! Deep tissue by Chris!

BL
Review №174

Excellent customer service. Friendly atmosphere. Alma was great.

Ge
Review №175

Great service and experience. Would 100% recommend. Can’t wait to come back.

Us
Review №176

Great experience, love the people and treatment, very professional and relaxing, will come again

Da
Review №177

Love this place. Chris is amazing

al
Review №178

Anabelle was great, very professional and the venue is very covid friendly.

Ja
Review №179

Filling out forms is part of the hour session. The session lasted 45min.

Ma
Review №180

Very clean place, professional service, great massage!

Ca
Review №181

Wow! Incredible! In my vacations was best experience

Of
Review №182

Great service, super friendly staff. Very recommended!

Vi
Review №183

Loved it. Must go!

An
Review №184

Great massage very professional

Al
Review №185

Great experience ! Always accommodating up to your preferences .

Lu
Review №186

Wonderful 2nd time as Elite member with massages and facials!

Ma
Review №187

Staff was amazing, ambiance was great. Parking is terrible!

Va
Review №188

Massage therapists are very professional! Highly recommend

Gu
Review №189

Amazing place, very relaxing experience from checkin to checkout.

Ja
Review №190

Rubroto was amazing. This was great I love it.

ar
Review №191

Great deep tissue massage with Amel

va
Review №192

Really nice massage and amazing service 💯

Ka
Review №193

I highly recommend Christopher he is amazing!

Pa
Review №194

Best gift

Ma
Review №195

Amazing, left worry free..

Ki
Review №196

Very friendly staff. clean rooms

Cr
Review №197

Great service and staff

Na
Review №198

Great massage! Chris was awesome

Ny
Review №199

Be carefull , they take your money very easy...

Information
94 Photos
199 Comments
4.3 Rating
  • Address:244 NE 3rd St, Miami, FL 33132, United States
  • Site:https://massageluxe.com/locations/downtown-miami-fl/
  • Phone:+1 305-676-6766
Categories
Working hours
  • Monday:10 AM–9 PM
  • Tuesday:10 AM–9 PM
  • Wednesday:10 AM–9 PM
  • Thursday:10 AM–9 PM
  • Friday:10 AM–9 PM
  • Saturday:10 AM–8 PM
  • Sunday:10 AM–8 PM
Service options
  • On-site services:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Crowd
  • LGBTQ+ friendly:Yes
Planning
  • Appointment required:Yes
  • Appointments recommended:Yes
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