Faina European Day Spa

My appointment was for 11I showed up at spa at 1045 ,it was closed I called reception and knocked repeatedly to no answer. I decided to wait til 11 in hallway. At 1055 a very flustered woman came off the elevator demanding to know if I had gotten there too early and complained to the downstairs doorman I said no I was waiting in the hall. She let me in spa and starting turning on lights etc. Clearly no one else was there she led me finally to a room and told me to undress etc. I said thank you, got undressed and laid down. She then came in and started yelling at me about her boss messing up the spa and told me I better not start giving her attitude I turned to her and said all I have said to you is thank you, you are yelling and giving attitude not me and this is a hell of a way to start a birthday massage she then said calm down relax and aggressively started the massage. I was so upset, but we were alone, there was no one else in spa and I knew if I got up my husband would lose his money on gift certificate. It was the worst hour of my life having this massage. At the end she was like how was it? I said fine. And she said just fine? I didnt answer. I just wanted to get dressed and out of there. When I got to reception she was trying to make amends by offering champagne and chocolate, I said no because I just wanted to get out of the spa. She then got mad because there was no receptionist and she didnt know how to use computer etc. I just left as quickly as I could. Horrible horrible experience. I will never go back.

Wow! Im a spa snob and this treatment was amazing. I trusted Ilona to do what she thought I needed and she was 100% spot on. Ive already recommended her to two friends!

Hubby and I enjoyed Faina Day spa! We will surely return!!! My only suggestion is that you guys invest in plus size items. Overall this was a Wonderful experience for us. Top Notch Service!🙌🏾

Great service from Anne at the front desk to the masseuse. Zen environment, with a great ambience with great price packages. Enjoyed the experience.

Ive been coming here for years for spa week. I love the massages very much- I always feel brand new afterwords. However, the customer service hasnt been the best the last few years but overall I love the services and ambiance !

Decent place.Booked for a specific therapist based on friends’ recommendation but got assigned different therapist although the one I booked with in advance was available but got assigned a different customer.I’d reconfirm my booking details beforehand if I visit again to make sure I get the treatment I booked.

I have been coming to Faina for over ten years, it is a relaxing, clean space. The massages and facials are wonderful, and they’re very affordable offering monthly and seasonal specials. Highly recommend.

Had a very positive experience here - the staff are helpful and the therapist was very good at being attentive to pressure, pain points, ticklishness and temperature without distracting from the relaxation of the massage. The environment is simple, clean and soothing. And the cost/value is excellent. Only two little negatives - its a little difficult to figure out which is the right entrance the first time you go and there was a little bit of sound bleed from the nearby rooms.

This place has specials all the time, which is fantastic because I can actually afford to go here once a month! Everyone from the front desk to the therapists are all extremely nice and professional. The environment is clean and comfortable. I was there with a friend last time and we both left relaxed and rejuvenated. This day spa has the best massages in New York City and the best facials in Midtown Manhattan. I cant wait to go back and experience a Couples Spa Package!

Got a couples massage and had bubbles and ferrero rocher as part of the package - great experience and wonderful talented masseuses!

I took my girlfriend to the spa on her Birthday as a surprise and I had gotten us a couples package with champagne and chocolates. Our package included the massage, body scrub and facial. And Im glad I had booked this because it was one of our most enjoyable experiences and my girlfriend was very excited and happy with the services she got. All of the staff were very attentive and acted in a professional manner. I would recommend this spa to anyone and we are planning to come back very soon!

My husband and I had a wonderful experience together with the Champagne for 2 Extravaganza! The full body scrub and steam shower was so rejuvenating, and our massages were the best we’d ever had. All of the staff were very kind and professional. The aromatherapy wasn’t as aromatic as I would have hoped, but nevertheless these folks deserve 5 stars!

This is the worst place to go for massages (especially deep tissue) that Ive been to in Manhattan--and Ive been to dozens. The masseuse had no idea what she was doing, performing the same 2 light strokes for 50 minutes. She didnt ask if I needed more pressure or how it was. I tried to tell her where to concentrate but there was no English. She just did whatever she wanted. Only reason I gave 2 stars instead of 1 was because they were (from what I could tell) clean and reasonably nice. The sandals and robe were actually painful to wear. For massages instead try Haven Spa for the same price. My fiance and I are appalled at how boring and lazy the massage was. Would NOT recommend -- maybe I got a bad day but do not risk it! And if you are the manager please speak to your staff who gave a lazy deep tissue massage.

I just recently went to this spa for the Decadent Duet spa package. Firstly, the address is sort of complicated. You might come across two different addresses its the same building just different sides. Then you take an elevator up to the fourth floor which leads you into a creepy hallway. Faina Spa is located in room 402.When you walk in its a small space but it was alright to me. I started with the 50minute massage which was actually very nice I really enjoyed it. The noise level outside the room could of been lower. Someone either open, closed, or dropped something. The decor is okay the spa could improve more on the tranquility aspect. My partner received a pedicure and I received a manicure by the same woman, and at the end you sit in a small corner where they pull some sort of screen in front of you for privacy and they give you two glasses of champagne and chocolates that was still in the wrapper. Overall the package was nice we both enjoyed ourselves however I dont think it was worth that much money.

My wife and I had a wonderful couples massage. The staff was friendly and attentive. The massage was very relaxing and I felt like a new man afterwards. We also decided to get a pedicure and manicure, and my wife got a facial. It was a fun experience. The atmosphere is friendly and laid back. Definitely planning on going again.

I usually dont like facials however, this is the best facial of my life. I left the spa with glowing skin and felt very rejuvenated. I also want to shine light on the very relaxing and thorough couples massage I received with my partner. The massage therapists were very attentive as well as the staff. The overall atmosphere of Fainas European Day Spa was calming, relaxing, and peaceful. I would definitely recommend this spa for its overall wonderful experience, attention, and affordable pricing! I will be returning very soon.

It was the worst spa place Ive ever been. The shower which is called steam shower stunk like mold, and was dirty, the towels and Robes stunk as well, they looked old and dirty. Overall for cleanliness, a degrace. I brought my husband here for his birthday and sadly it was the worst birthday gift I could have ever giving him. The lady who did his manicure and pedicure was incredibly inexperienced. The cuticle cutter was rusted. My husband had to cut his own nails! The champagne tasted old and cheap! It was the worst way I have ever spent $400. The only thing we got to enjoy was the massages. I definitely will never be coming back here and I recommend everyone to not even bother. Learn from my mistake to save yourself the disappointment.

Edit: I did not have the best first experience at Faina however I am adding stars because of their prompt response and immediate rectification of the situation. Its clear that they are professionals that care about client experience. Im happy to give it a second try.

Great little find in Hell’s KitchenBeen there a couple time and they are very friendly and services are greatElona give an great facial

Great facial! My esthetician, Fay, was excellent and professional telling me what she was doing every step of the way! My face looked and felt like a million bucks upon completion. The products they used felt and smelled great! Overall experience was simply amazing!

Worst manicure Ive ever gotten. Theres bubbles in the polish and the whole coat of polish started to peel off the first day, not chip, peel. On top of that, she didnt cut my nails the same length. We did the romantic enchantment for two. The massage was fine, but I would have preferred something that actually releved muscle tension, rather than just have oil put on my back. The pedicure/manicure was a little awkward since one lady did both. So we just sat there watching the other have their nails done. Probably why the manicure was so bad, since she was rushing to do both. Chocolate was good, though! Overall, would not recommend.

Worst experience ever. Would never go back. Before you open the door you can hear the owner talking s$$t about you because you are running late - meanwhile you told them in advance and told them to take it out of your session. She treats her staff like slaves. With regards to the payment the whole system is odd. They must have a lot of deadbeats going there because they treat you like a criminal and I thought I was going to a nice spa because I wanted a relaxing experience - the payment is not a factor. Totally a waste of my time. The glowing reviews must be friends and family posting. There is no way any of that is true.And they corner you as you are paying with a piece of paper asking for a review and to check if how many stars you will give them while 4-5 of the employees stare at you. Never seen anything like that.

I had a perfectly good experience. Visiting NY for biz and social. My friend had an appt. at Fainas and said she would call and see if they could squeeze me in to for a massage and manicure so we could then go to dinner afterwards. They were able to get me in to join my friend. Everything you expect in a massage and manicure was present. The level of professionalism and skill from the staff was what one would expect, it was clean etc...I do agree the ambiance could go up a notch but Im going to give Fainas 5 stars anyway to make up for all the people who gave nasty reviews. When someone really likes a place they tell their friends, they dont go out of their way to yelp about it. Most people who have a bad experience also tell their friends, unless they dont have any friends to talk to. I never write reviews but was compelled when my experience was very nice and I saw what I thought was ridiculous on yelp.

I recently had a facial at Faina Spa on W57th St. and I HIGHLY recommend it. The beautician, who was trained in Europe, was thorough in removing impurities and exfoliating my skin. She did it very safely, with no too much irritation: I could go out the same day, with my make up on. I saw immediate results and my skin continues to improve days later. She also recommended suitable skincare products. The services are reasonably priced. The spa is has a relaxing atmosphere and the whole experience was great. I plan to come regularly. See for yourself.

I’ve been to this spa a few times and the service is always great and love the intimate cozy vibe! Recently had a Swedish massage after my second vaccine and Larissa really helped with all the body aches. Definitely recommend xx

I had the Tension Tamer Massage 50 mins. I arrived there early but they were already set up for my visit so I didnt have to wait a minute.The massager (a girl from Hungary) did a very good job with me.The office is a little bit outdated but everything is very clean.Id have loved it to have been offered to use the shower, or maybe a tea (instead of just water) at the end of the massage. But overall, a very good experience.

Fantastic place! Yolanta gave me a strong deep tissue massage. I left a whole new person.Great to know theres this place in the neighborhood, in the heart of Manhattan, and it feels like an oasis... its pin drop quiet in there. Will definitely come back.

Called made appointment because you could not book online. Lady answers, sounds like home phone not biz. She had zero communication skills. When we got there they told us the microdermobrasion machine was broke. I was supposed to get a body treatment that was at least 60 mins. Got 30 mind. Didnt communication my request to spa tech. My husband got the massage special. Was to get 15 min free foot or scalp but didnt. I was done early because my session was incorrect. I paid mine and my husbands and they refused to let him leave without putting up tip. Bad service person and wont go back. Want refund

Ive had an amazing experience as always! I scheduled a Facial and a Body Massage. Both were great! I love Fay Ive had facials with her before. Tatiana gave a great massage! I loved it. I will definitely recommend to friends.

Awesome massages! Time to time I come to this spa for a real massage, and I have never had a bad experience. All masseuses are experienced, professional, strong and skillful. Vaco and Ilanta are true deep tissue massage therapists without a doubt. Highly recommend to those who is looking for a real treatment for the body. I will definitely return.

Very relaxing. Professional stuff and they care about each client. Place is very clean and has chill atmosphere. Everyone deserves a good spa/facial day 😉 Ilona was very carrying and professional, definitely recommend her.

Went for Spa Week - had a 25min scrub and 25min massage, so for $50 it was an amazing deal. The two women who worked on me were so kind and professional. Clean, relaxing - would recommend!

Never go there on Sunday not worth it. My first time was amazing. But was a saturday even i was late bc i was in traffic the owner and front desk lady gave us a best service. Was that good , that a made another appt. But a made for sunday. Owner was not there and the front desk lady was nasty. I was late again but i got theWorth service the massage team had no exp. I guess they were new. The lady wants to charged me for the service that i didnt get. I feel really bad bc i took my boy as a valentine gift and that was the badest valentine day in my life.wo

I purchased this on Groupon for my daughter as a birthday gift. I asked her to write a review.My experience at Faina European Spa wasnt exactly a good one. In short my masseuse hurt me and my facialist insulted me. I was given the Groupon for the 50 minute hot stone massage and the 50 minute pore cleansing facial as a gift for my birthday. I was so excited to use it!The masseuse seemed like an amateur. Although she did ask me several times if the heat of the stones was too much to handle, she didnt seem to realize that a quick swipe of the hot stone over the top of my arm, where there is hair and tougher skin, is not the same as holding the hot stone to more sensitive areas for several seconds. She did this both on my hands and feet, holding the hot stone to the skin for upwards of 20 seconds until I felt like I was being burned. When I told her it was too hot, she looked at me incredulously as if to say, “well you didnt mind it before…”.When I first arrived she asked me if my massage was for pain management or relaxation. I told her it was just for relaxation, figuring that this would prevent me from receiving a painful massage where she insisted on “getting my knots out”. I was wrong. She did just that and I left feeling worse than I came.The facialist clearly thought that she was a dermatologist, diagnosing me with a skin condition, insulting my apparent incorrect skin care, and at the end of the appointment trying to sell me a $65 cream. Not to mention the hot steam that was aimed at my face during the entire facial was completely overwhelming. I felt like I couldn’t breathe. She just kept telling me that it was ok, and this was all normal. I don’t care what was normal or not. I was the customer and I was not having a pleasant experience.At the end, I wished I hadnt gone at all because this gift wound up costing me in the form of tax and what they demand to be at least a 15% tip for each technician. Do yourself a favor and don’t buy this Groupon.

This is my first time I came to Faina European Day Spa for the European Facial. Love this place. Spa is extremely clean, beautiful, and friendly. Appointment ran on time.Ilona was very carrying, friendly and professional, definitely I will come back. I recommend Ilona and Faina European Day Spa.

Paid for a 70min facial with microderm and oxygen. I came because they were listed that they use decleor skin care. During my facial my estitician said they stopped carrying it because they stopped selling to the u.s. if i had known i would of never came. She also finished me at 60 min when i paid for 70 and she Didnt do the eye treatment that was described in the facial and to top it off when I was checking out the receptionist told me to tip 15 to 20%. Granted I would have if I was given what I paid for but this place was probably the worst facial Spa Ive ever been to

Spa Week can be a blessing or a curse. For us regular spa guys/gals, we know where to spot a good deal, and it encourages you to try new places. The down side is that the spa week program doesnt exactly screen for quality and this is a perfect example of how a bad spa experience can ruin it for people who dont know what a good one is. With spa week 2012 fast upon us, I hope this will warn anyone who doesnt know better away from this place.Besides being the worst massage ever, and that they had me go to a man (when I invariably request a woman), my experience booking and arriving should explain why this place should be avoided at all costs -- even spa week costs.First, the spa is impossible to find, the address and the directions confusing. You have to find your way up to the fourth floor of an office building, where there are nearly no signs or directions. Plus, a super swank spa is right near this address. I can only imagine they steal a good deal of business from some lucky patrons.Finally making it in with a minute to spare, Im ignored by the receptionist and the manager/owner, who are yelling at customers (they took a few phone calls) and complaining between each other and in front of me ABOUT the customers. The few times I went up to ask when I could get changed, I received an eye roll and a dismissive hand wave. Eventually I was told there are no changing rooms, so I could put my things in the closet by the door. I was then lead about 20 minutes late into the room to get undressed.The massage room was a parallelogram consisting of accordion room dividers with ZERO sound insulation and a draft.Although my un-requested male masseuse was sweet and kept asking me if the pressure was ok (sweet but annoying, you could tell he was a student or at least not a pro), he used crappy quality oils that made me wish they had a shower for me to wash them off with ASAP rather than having to rub my skin raw to get the cheap, sticky sweet smell off of my body.I obviously wont go back ever, and neither should you.

If youre looking for a classy spa, where you can slip into a relaxing mood wearing nice robes and drinking tea before getting a treatment and then have a wonderful treatment--this isnt it. The spa is in an apartment building, in what looks like your friends apartment on East End Ave. The waiting room has a futon where you will sit for 10 minutes doing nothing (because they asked you to come 10 minutes early, probably so you could enjoy the futon).Then they will bring you into the bedroom--I mean massage room for your treatment (if youre having a massage). They ask you to take off your clothes, and you can either hang them on the back of the door or you can put them on the radiator (which probably doesnt work because it was pretty cold in there).Then the massage begins. At least you might think it is a massage. What it turns out to be is a woman rubbing cold lotion on your body for an hour. After 15 minutes of sticking my face in the hole (which had a cover on it, like the one you put on a toilet seat in a public restroom), I asked the lady to please apply more pressure. Nothing, nada, zip. Just more and more cold lotion. At one point when she was massaging my hand, she just wafted it in the air for a while. I mean seriously.At the end of the massage, she did something rather strange to my neck and it started to twinge a bit. I thought I was going to pinch a nerve in my neck. My wife had a very similar experience (it was a couples massage).Oh, and dont be fooled by the Champagne and Chocolate--they sit you down on tiny chairs at the end of a hallway, move a wall divider to enclose you off, and serve you some nasty warm flat sparkling crap and give you a piece of chocolate each).All this for only $230.I explained it to the very unsympathetic receptionist who explained to me that they are a small spa but the masseuses are the best in the city. She said they have nothing but positive reviews (which, I would venture to guess, are written by her). She also explained that they do not know how to serve champagne (it is very hard to figure out that it should be served cold).Do yourself a favor, book your massage elsewhere and save yourself the embarrassment.

Absolutely terrible prenatal massage in June 2017. Would never go back or recommend. Tried to get in touch with manager for a product recommendation and to discuss, but they never returned my call.

I had a great time with my boyfriend. People are very warm and friendly there, we loved everything! Hope my boyfriend will invite me to your spa again:) Thank you!

Tried them out during Spa Week. Baron(sp?) was my esthetician and was excellent. Detail oriented facial while taking time to be gentle and explain the process along the way so I knew if something may sting, etc. happy with my experience. Its inside a doorman building. You sign in and take elevator up to 4th floor.

I had the best experience here today - went in for the works and it was absolutely wonderful. Clean, peaceful, professional…and run, don’t walk, to book Barno for your facial. Client for life!

I love this place and continue to go back. Every time that I have gone there, I walk out feeling like a new person. Although they are pretty pricey, the service is worth every penny. I like that they have convenient gifts as well.

Its amazing ! one of the best spa .excellent body massage therapist,felt great after the treatment..staff was helpful and friendly,i had a awesome experience,i will be back with my husband.Thank you.

It was a great first time experience. Very good scrub, facial and massage. I feel refreshed. I will definitely recommend to my friends and relatives. I will be back!

Had this experience been priced at $80 I would have left 3 stars. But as it was not- 1*: bad service, poor attention to detail, all in all a disappointment. It made my American boyfriend question tipping. Woah.

Refund issued has been resolved.Sadly it took a negative review to get a response.I have been getting my wife gift certificates at Faina for years and never had an issue like this.Hopefully it will not happen again.

Good deal for affordable massage. Clean, friendly service. Excellent massage. Not high end, not cheap and dirty. Just right in the middle.

This place is amazing! Wonderful staff and wonderful service

Is definitely place to be recommended. I loved it, everything was wonderful. I cannot stay without going back again, see you soon!

Loved it! Was my second time there. My favs are the body scrub and the aromatherapy massage.

This spa is wonderful and extremely professional and It was way more than I expected. I will be going more often.

An incredible deep tissue massage, would recommend!

Just had s fantastic 4 hands massage for my birthday highly recomend it

Great services! Barno does a great job. Thank you.

Top notch treatments and customer service. I have been a customer for years and have never been disappointed!

Great massages and facials.

It’s a great place to go! I highly recommend it!

Amazing people, great atmosphere, highly recommend.

Was a great couples evening.

Sucked

So amazing 🥰

Too expensive

Your head. .the feeling. .close -close. .brought to you. directly. .keppyarrr. ..tanks. .Faina

Jolanta was amazing