Cartel Palace

People are nice but they push the 4 gram torch pens and they suck. I have bought two. The first one would be used and left on a desk, use about one gram and leaks out of button. They tell me I need the box it came in. I BUY ANOTHER. Same thing happens. Made sure to turn off after use and leave on desk. SAME THING HAPPENS. I return to store WITH THE BOX and they dont do anything. Say I cant use one coil at a time (even though there is an option to). If there is so many rules to these damn things why dont they tell you when you purchase. DONT BUY TORCH. They will try to sell it to you. Over $100 down the drain. NOT WORTH IT DONT WASTE YOUR MONEY!!!!!

They always help me out and have great customer service guy with blonde hair is super chill always a vibe.

Jack and Nate were a great help! They always have a great selection of Kratom and Cogars

Love this place! Come here if you want good service and quality!

This is the place to shop! These guys are on point every time I shop there. Do yourself a favor and stop by. HUGE walk in humidor to top it off.

Cartel Palace always has the best customer service, employees are always able to answer any questions I have on their products. Great atmosphere, great products, and great people. I highly recommend checking it out!

The people who work here are very friendly. Some of the best customer service I ever encountered. I enjoy doing business with them and supporting them

Amazing store, very clean, very organized, staff is always knowledgeable and personable. *HIGHLY RECOMMEND*

They put up this big, obnoxious blowup of their mascot when the business next door was having their grand opening with me and other customers eating outside. Really? Couldnt wait an extra day?

Best place around. Biggest selection and employees are always super helpful

Best place you can find. Owner is awesome guy the staff are very polite and knowledgeable alot about the product and its nice to go there and talk smoke. Haha. Keep up good work

Always helpful respectful and patient with all my questions,, ive always enjoyed there costomer service !!

They the best always giving to their customers, my go to forever

Hands down the best smokeshop in Rochester NY. The cleanest , organized, eye candy products, most knowledgeable, personable staff they always have an answer for your question . New products in on the regular. Highly recommend stopping by.

If youre looking for a great smoke shop this is the place. Prices are great, wide selection and plenty of deals. The staff is always welcome, friendly and knowledgeable. Highly recommend to stop in!

They are always so nice and helpful here !

Great selection and great prices.Staff very helpful and friendly. Kaia listened to what I was looking for and showed me a really nicely made item that more than met my needs. The item she sold me is perfect. I looked it up online when I got home, and Cartel Palaces price beat every online price I could find.Beautiful store. Feels like a trendy jewelry store. Much better than the convenience store vibe in a lot of shops.I will definitely be a repeat customer.

Flawless business from the staff to the product quality! 100% recommend if you are looking to buy the best quality products available in Rochester. Love this location!

Every time I come in here I feel comfortable chatting with the staff. Pretty cool group of people that are more than happy to help explain what’s good with the different types of products available. I’ll keep coming here for sure. High quality atmosphere, clean, gives the vibes that they know what’s up and how to get you right where you wanna be.

Absolutely love love love this store!!! One of my favorite places to shop. Not only do they have an EXTREMELY wide variety of products but the customer service is exceptional each time I come in they treat me with respect and they always helps me find exactly what I’m looking for and then some great owners and amazing employees.10/10 recommend

Great customer service and super polite.

Went there today to purchase some thing and it came to $75 and the two people working told me it was card only? They said that because they were closing soon they could take my cash and unfortunately that’s all I had on me. I find that to be an extremely weird business model. What store doesn’t accept cash? I guess I will take my business elsewhere, like right up the road to the other smoke/vape shop. UnbelievableEdit:Called and spoke with owner and he apologized on behalf of him and the company. He told me he informed the staff of their policies and procedures to make sure next time this won’t happen again. I appreciate the timely and respectful response and I look forward to keep doing business at the cartel palace.

I enjoy Supporting Local Business and Cartel Palace offers a wide variety of items depending on what one is shopping for. I especially like the large selection of Incense. The staff is always very friendly and helpful.

Excellent customer service. I had an issue with what they charged me and called the next day. The owner apologized and said hed make it right. He did so to my satisfaction. Im planning to go back. Other than that, its a nice store with a very good cigar selection in the walk in humidor.

So clean, clear, and bright! This was my 2nd stop here in less than a week. The staff is so eager to please, and willing to listen (and learn!) from their customers. We met the owner, and he was super sweet and wanted to know about what we would look for in a place such as this. So nice!!They had just received their cigar license today, so the walk-in humidor is currently empty, but they will be filling it very soon!Their selection of glass is outstanding. We were like kids in the candy store, and we browsed for quite some time. The staff is always within earshot, ready to help, but they did not hover (which sometimes makes me feel uncomfortable).It is a very chill atmosphere all around, and I/we will definitely be back!!

Great atmosphere, employees always A1 since day 1 they have a wide selection super clean u wont b disappointed

Great customer service !! Amazing Helpp

This store was immaculate and had lots of variety. The staff members were accommodating—a classy establishment with knowledgeable, friendly staff and a great selection. I will be coming back; I Would highly recommend it!

Great place for many different needs and more! Great service! Beautiful location!

Beautiful stores all locations are top tier, great customer service, amazing products and great deals. Always recommend cartel palace over any other shops

Great service. Good pricing. Good quality stuff. Its my favorite place. I cant even count the number of Torch pens Ive gotten. Great place over all

This place has its own character and the people working are incredible!!!! Theyre so friendly, knowledgeable and get you right what you need so quickly! Highly recommend 🙌

Amazing customer service and selection to choose from!! Will recommend to everybody ! Always impressed with the quality of service and products

Good and friendly people and good suff

The 2 times Ive been in the store the staff was very friendly and the variety of products is great! Ill definitely will be back again 🙂

We were promptly assisted and found what exactly what we needed.

Everyone is so friendly and very helpful whenever I come in. Prices are great!

Everyone is friendly and polite!! Would recommend business to family and friends!!😊

So nice and organized! They seem to have everything , plus the person who checked me out was super helpful and kind ❤️ Will be back!

Friendly enviroment, great products overall you guys are pretty great!

The owner of this place is amazing. The respect he shows for his customers I truly applaud

The ladies there dont know much but about the products but they have decent prices.

Great customer service, great prices, deals all the time and the coolest pieces in bport. 10/10 will be back.

Customer service is very well and they are fast and accurate with anything you need. Very great place to shop

Fast, courteous, I asked for the flavors I wanted they got them. In and out. Love it there

Very good place to go.

The staff was awesome and the selection is just as good. Will definitely be stoppin in every week were up there workin!!!!

Staff are knowledgeable and courteous. Prices are great considering the regulation of the product and its a prime location for maximum convenience.

Excellent selection, great products. Friendly staff. Nice store as well!

The employees are excellent. Great variety of vapes and the cigars selection is above others stores.

Very helpful staff. Way more of a selection than expected and a very beautiful setup!

Mackenzie was very helpful at helping me pick out what i was looking for. The place is beautiful and huge. You’ll find everything and more that you’re looking for in here.

Place sucks super big on the inside for no reason No stock

Both employees were awesome! Very helpful and enjoyable to talk to, the environment was great!

Great service, attentive, friendly and accommodating staff. Super clean and great selection.

Welcoming, fast service, staff knoweladge and very friendly

Never got a cart that tasted right from here , almost convinced they be getting bootleg items.

Honestly products are okay for New York but the girls who work here are so rude.

I really like there. store it had everything I need .... It cool I think people would really like this store lol

Awesome people and great customer service and very helpful. Have refered many friends

Hands down best smokeshop in Rochester NYBest staff and products

They have anything you could possibly need. Great customer service! Best smoke shop in town!

Always take care of me, they know their bud!!

The staff is great and always very helpful!! Great selection!!

The staff is always pleasant and always right there to help and assist !!

Place is clean people workers are friendly great shop willl be back

Very nice people in a very nice place! Looking forward to coming there more often.

Love this store, it’s huge and has a great selection.

Wow beautiful new shop and wonderful customer service!

Great place to get what ya need great Job. Brothers

Very nice place and great customer service

Great customer service every time.

Wanna smoke pesticide this is where to go if that will fulfill your needs with the fake carts

Good people great service. Check ‘em out

Beautiful shop. Good prices and selection

Catel palace is the best place to go for vape products for a great price!

Great place for all your needs.

Great place, tons of options, friendly staff!

Always helpful. Great, friendly, knowledgeable.

Great place fr great products

Good quick service, lots of options

Always friendly a quick service.

Amazing place. Tons of selection.

Had everything i was looking for and so much more!

Great Customer Service!

Kenzie and kaia were amazing

Great service very helpful

Top notch experience…always!

Great place- great service!

I love everything about this place!

Friendly and well stocked

Great people

Excellent place for smokes

They are freaking awesome!!!!

I never leave disappointed

Always friendly

10/10