First of all, she greeted me and called me queen. I could only return the favor. She’s absolutely wonderful. She’s completely gorgeous and we share a birthday. 🥳 She was very informative on all of the product. She helped me through everything and I absolutely loved every minute. I will go back to see Carmela. ❤️
I recently visited the Cookies Dispensary in Chicago, and I must say, it exceeded all my expectations. From the moment I walked in, I was greeted by friendly and knowledgeable staff who made me feel welcome and comfortable. The store itself is modern, clean, and well-organized, with a great selection of products to choose from.The quality of the products is top-notch, with a wide variety of strains that cater to different preferences and needs. I was especially impressed with the knowledgeable budtenders who took the time to understand what I was looking for and provided excellent recommendations.The overall shopping experience was seamless, and I appreciated how well they adhered to safety and health protocols. Whether you’re a seasoned consumer or new to cannabis, the Cookies Dispensary in Chicago is a must-visit. I’ll definitely be back!
Tanya and the rest of the team here are so friendly and helpful. I’m in from out of town and they helped me understand the process and made my experience here really nice. Tashay is a really nice security guard too!
The customer service here was amazing! Everyone was super helpful and friendly. Tiffany was so nice and friendly! Would definitely come back!
Vivi was soooo sweet! She helped us so much. Nice secluded area, and they were very helpful and friendly would definitely come back after work!
Victor B was one of the most knowledgeable specialists I had ever talked to before and never felt pressure to buy anything. We ended up getting a few things and they were amazing. Because of his knowledge and expertise, we will be back and only buying from Cookies and Victor B!
The staff were very welcoming and friendly when walking in. I always enjoy being recognized and respected as a customer. Then the discounts are plenty and the selection of products are vast. This was my first time coming to Cookies and have heard great things. I wasnt disappointed at all!
Purchased a distillate cart and it got me through a few days in chicago.If you ever have any issues make sure you open your product even if its right outside to make sure you dont need help. Would have saved me a lot of time considering cookies had good support.Thanks
Must place to go, I can’t wait to come back. Very affordable and great products with high potency! KD was an amazing host at helping us pick out our products 💕
Great customer service for new customers, easy to get help and also very patient to adhere to all our customer needs. Go to Vivi for all needs! (Please don’t be an irate customer)
Prices are are steep. But its reflected by the quality of there products.The team there is very welcoming and knows the products they are selling.When I went just a few days ago it was a 30% off for first time buyers.wisging Id picked up a little more.Great weed, great staff but prices a little on the steep side. But hey, if ya want good stuff you gotta pay I little extra.Highly recommend a vist.
The customer support is spectacular! Carmella, was so kind, knowledgable, and such a pleasure to work with.From beginning to end, the experience was amazing. Special thank you to Kendall and the front desk lady!We love it here!
Received the best customer service from all crew present but Diana our budtender went above and beyond to really make my experience special. I felt like I left the building with way more knowledge then I came in with.
Amazing staff! Extremely helpful to my sister and I who were pretty confused about everything. S/o to Ashley she was definitely the best !
Noah was a nice guy and he had knowledge of the product. Easy to talk to. Engaging. I have not tried the margarita bar live rosin at the time of writing this.. but Im sure its going to be fire.
This location is so discreet and still very beautiful. Amani was simply the best and so outgoing and knowledgeable. Convinced my partner to buy an extra 8th and we were glad we did. The selection is amazing and you can find anything your looking for here. Great first impression!!
This place is the best!! The vibes are immaculate, music vibes, employees are dope. Also the art in the place is really nice. Selection of flower is great. 5/5 everytime.
Best deals !!! Chillest crew ever. Set me up for a good week and good sleep! Will be turning them into my new dispensary home
Natasha welcomed me at the door. She was very polite and professional. The intake process was seamless. Diana was super friendly. She answered my many questions and gave some recommendations. The vibe is immaculate. Carmela and Vivi were my budtenders. They were so knowledgeable and helped me understand the products better. They are super busy, but still so patient and welcoming. I am visiting from out of town so you KNOW I had to come to the Cookies store. I definitely recommend Cookies Chicago to anyone passing by. *chefs kiss*
Vivian was a great help and showed the upmost hospitality. Definitely made me want to come back!
Amazing experience at Cookies. Carmella is the absolute best - extremely knowledgeable, friendly, and helpful. I will definitely be back!
Victor is the best!! He is such an expert and so friendly. I had the best time at cookies thanks to him. If you stop here, would recommend you see him! This place has an amazing selection.
Tiffany was such wonderful help! First time customer and she made it super simple and comfortable. Love the atmosphere!
Diana immediately greeted us with a beautiful smile and customer service! Store was very clean and everyone was amazing and helpful!
Everyone was so polite! I was walked through the whole process, since it was my first time and that was helpful. I will definitely be back! Thank you Carmella for your exceptional service & hospitality.
Beautiful store and a great crew, very informative and enthusiastic. Amani and KD are always cool and take the time to help you no matter what.
Tiffany was sweet and took care of me. The store was awesome and had a ton of selections! Highly suggest it because it’s around restaurants… munchies
The customer service at this location (Clinton) is outstanding. The staff is friendly & knowledgeable. I highly recommend it!
Not only the customer service is top notch, but the veriety in selection is superb. Amani and Ashley are people that ive always worked with and truest there recommendations to whats fresh and taste good.
Love this location. Keeps me coming back just for the hospitality. Thank you Viviana and team.
I hate to make this, and I’ll try once more but this is two times in a row my experiences in cookies have been sub par to just poor. First time in, received the wrong cartridge after specifically picking and requesting one out for my partner and then had to pay extra i fees and taxes as well for the wrong one, and then today to come in and not have what was on website and just picked something to order, for it to then not come out and be added on order, assuming I didn’t want it. Left without anything and truly, toughest dispensary trips I’ve taken, most expensive prices and if you want COOKIES weed, go to Green Rose where it’s 30% off all the time, plus their deals they run too.
This place was so wonderful! Gave great recommendations. Would definitely recommend a visit
The customer service here was 10/10 and the atmosphere and cleanliness were also very great and specifically Tiffany was phenomenal
From the front door as a first timer, Noah was amazing and very welcoming! Amani was very knowledgeable and answered any questions we had. Anytime I’m visiting, I will definitely be back😊
The staff was extremely nice and helpful. Noah was very knowledgeable on his flowers and did a very good job explaining their products. 10/10 experience!!!!
Super chill shop, great service and nice people :) had my nails complimented and it made my day (so did the awesome product)Thank you Cookies Chicago
Best customer service ever. Cookie and her team is amazing. The prices are also affordable. Will def Be coming back
Great customer service, staff knows product well and is always available to assist with any needs!
Diana at the entrance was very sweet and prompt. Place was clean. No odors. Nice music spin. Security was friendly. Nice selection. Fast in and out process. Carmella was nice and knowledgeable.
Diana and Maggie were amazing they helped us out with everything we needed. Definitely coming back. If I could give them a 10000000 star review I would
100% TRUE CALI VIBES, AS SOON AS YOU HIT THE BLOCK, ITS ALWAYS 4:20 OVER HERE! TELL THEM BERNER SENT YOU! The Greeter was super cool I think his name was Juan ? sorry he was cool and the manager was super cool too I think his name was Jorge ? Sorry if I got your names wrong but you know who you are My bad I was chopped and I have very bad short term memory but I could tell you they were great and shout out to the bud tender forgot their name but, YOU WILL BE SURE TO FIND THAT FIRE- COOKIES PACK BERNER-PACKSIf you see BERNER just sayHEY FRANKY as loud as you canMILWAUKEEITs on Milwaukee & ClintonJust remember Milwaukee Bucks and Bill Clinton and you will always know where they are 🤷♂️
Maggie was my budtender and she was great. I asked 50 billion questions to educate myself on the differences between terms for carts and gummies. She was very patient and answered with a smile. I felt comfortable and that she was there to help me. Definitely recommend this place. Very clean and professional with a nice selection of everything.
Visited Cookies Chicago for the first time and was not disappointed. Truly enjoyed every moment I was in there. Staff was super friendly and informative about all their cannabis products. If you’re looking for some deal, they offer 30% off for your first time. & of course they have the coolest swag there! Make sure you let them know they are doing a good job. I will be coming back to show my support 🫶🏽
Awesome dispo, it’s tucked on the side of Clinton but you can’t miss the cookies sign. Always quick and easy service when stopping by. Interior is clean and eye catching.
Tonya is amazing. Took her time to explain everything and prices highly recommend her.
TIFFANY IS THE BOMB. SHE IS SUPER HELPFUL AND KNOWS HER STUFF. PLEASE SEE TIFFANY ..HONESTLY EVERYONE HERE IS AWESOME.
Kendell was amazing, extremely helpful and walked us through the whole process. All staff was super friendly! Great experience!
Tiffany was AMAZING at making sure we could find what we need while providing an amazing vibe the whole time. Thank you Tiffany for making our Chicago cookies experience so easy!We will return!
The friendliest and knowledgeable staff I have dealt with in a while. Location is perfect. Even at their busiest they still manage to help everyone.
Hospitality is pleasant and positive energy. Asking for what we’re looking for and describing the different strands of our interest. Brandon is a very good salesmen and giving his time to help. Loved the greeting from Carmlea “Welcome to cookies how can I get you high today?” . Thanks for the hospitality
Maggie and the team are super helpful and always happy. You can’t walk out without a smile. They were super patient with me as i am really indecisive and they are easy to talk to. i look forward to my next tip. Thank again guys!!
Eddie was informing and had great customer service from the time we walked in the door. And the prices are great. Will come back
Never been to a cookies store before and it’s definitely an experience worth having! Kookie, the bud tender was amazing and very helpful. Definitely will come back!
From the moment we walked in the customer service was great! I appreciate the assistance with finding the perfect item! Will most definitely be coming back!
Diana & Maggie were wonderful help between choosing options and placing my order, they were so sweet as well I love their smiling faces! Def recommend 🫶🏼
Ashley was super helpful and friendly. I will definitely come back my next time in the CHI. Super friendly staff and loved the experience.
The staff here is always so helpful and kind and they have a huge variety of products.
Super friendly staff and everyone was open to helping. They were also looking out for my wallet and made sure I got the best discount possible. 10/10 would definitely come again.
Tiffany was so helpful. She knows her weed! I will definitely come back again!
Aria was such a great help today at cookies! My first time here and I was assisted very well and enjoyed my time here! Thank you staff for the great help❤️I’ll be back back.
Tiffany was amazing to work with! Very knowledgeable and was able to answer all my questions. Will definitely be back!!
Best customer service I experience for my first time . Totally recommend 💯
I totally love Cookies!! The staff is amazing beyond helpful and always friendly! Specially my girl Tiffany! Go check her out at the best place in downtown to get your goodies!
I had the most amazing experience in Cookies working with Ash. She was very pleasant and knowledgeable.
First time at cookies Chicago Tiffany was an amazing person to help! Very kind and outgoing, has a great attitude and overall made experience great !
What an amazing place. The person at the front was great and made the start of our experience really upbeat. My bud-tender was easy to talk to and made some really great suggestions. Will definitely be back!!
Great customer service, upon entry I was greeted immediately with awesome hospitality. Tiffany , Alex and Kyle were all great! Definitely stopping by again when I’m in Chicago
Maggie and Carmella were super friendly and helpful, I’m from Atlanta- so they definitely made me feel welcomed!
The receptionist is fabulous and the cashier, Amani was really nice.I went in for a specific item because I suffer from daily headaches, migraines, and anxiety. I am trying to stay away from traditional medication. Unfortunately, they didnt have what I originally came in for, and Im not sure the cashier was knowledgeable of the different strains. However, I went into my car, found a different one online to try, and went back in to buy it. I also bought two other strains.The dispensary is beautiful. So clean with a good vibe atmosphere. Didnt get a good vibe from the security guard at all, but thats okay, because my interaction with the individuals mentioned were really kind. I hope the strains I purchased will help greatly with my pain and anxiety. I will be returning soon. Thank you.
Amazing service and great products, upon entering Tiffany gave helped me decide what to purchase and is very affordable. Highly recommended!
Please make sure you guys make your way to this wonderful dispensary. Best customer service you can ask for and the products was exceptional and you’ll always want to come back.
Tiffany was so helpful and great! We appreciated the honest education and knowledge that she shared about the products.
KD and Vic helped my sis and I choose the best products out in this candy store of a shop! Preciate yall and will most def be back💯
The staff is great! KD helped me find the best flower to my liking.Great location as wellWill definitely be there again
For my first time coming here i had a wonderful experience, the associate Kookiee was very helpful and was able to get us exactly what we wanted, definitely would come back!
Thank you Tiffany for a great experience. I love coming to visit this store because the staff is very friendly and helpful.
Such a vibe, friendly service from all staff membersLots of love from Australia xx
Out of all of the dispensaries Ive been to, Cookies is the most vibrant and welcoming. Their staff were willing to work with me to help me find what I wanted. The decor as soon as I walked in was eye catching and a sight to see. Definitely, absolutely a place to go on your next trip to Chicago for dispensaries.
Omg VIBES are amazing..This Place is Relaxed and Chill!! Yu can Take Pics and stuff and jus Converse about FLOWERS When yall pop in Dont forget to Greet and say Wassup to the Security Miss ERICA.. And Talk to Miss TIFFANY about them Beautiful Flowers SHE KNOWS HER STUFF! Tiffany Recommended CEREAL ALA MODE.. (ZA of the weed) and OMG! Best recommendation🙂
Such welcoming staff and environment! as first time customers, we are so pleased with our experience - we’ll definitely return!
Great vibes! And the service is amazing! Tiffany & Mindy were very informative and helpful! Made our experience even better!
Very smooth and easy process! Tiff was very helpful and found exactly what I needed. Highly recommend this location!
Great place. Super clean. Kind customer service. Huge selection!
We are from out of town from Kansas City and Victor was really helpful. Made us feel at home with his hospitality. Give this man a raise asap!
Aria was so sweet and got our information entered quickly. Greeted us with such hospitality! Other gentlemen inside was so helpful. Will be back!
Customer service was impeccable. Everyone was friendly and helpful. The Carmela at the front was super nice and had no problem signing us up for the rewards program.
Hello, how can I help you get high were the first words spoke to me once I walked into the lab. Which was music to my ears. I had the pleasure of being helped by Victor. He asked my how I wanted to feel and pointed out strains that would compliment that. Definitely coming back. Everyone was so pleasant.
Great customer service and super cool and chill atmosphere. Great deals going on too. Will come again!
Since I walked in everyone has been so nice and polite 👏 and very helpful love the vibe here first timer here today definitely coming back 😍
Tiffany was great! The service was amazing. The store was super clean and organized. Excited to have cookies in Chicago will be coming back soon!
Fantastic service. Amani was kind and knowledgeable. He made my experience in Chicago all that much better.
I had a great first time experience with Tiffany. She welcomed me in with awesome vibes and is knowledgeable about the products.
Tiffany made a great first impression on me —very knowledgeable. Very pretty and chill atmosphere. Ash was very personable and knowledge as well. I will return.
Everyone was very attentive & had great customer service. They answered all the questions I had
Great staff, who is very helpful. The product selection is top tier! Will be back.
Diana was amazing. The staff was super friendly! Highly recommended.
First time at cookies and Tiffany was great! She made us feel right at home and had the best recommendations. 10/10 recommend
Man shout out to GOD for bringing cookies to the crib!! A true blessing. Tiffany and Vic are the best and they were super welcoming and informative. Thus is the place to go for cannabis in Chicago. Much much Love!
Great customer service and very friendly Diana was the absolute best!
We came in and Eddie helped me and my cousins out. I also asked him about a good pizza spot and he came through. Mostly because I knew I was gonna be hungry after here! Thanks Eddie!
Amazing experience with KD. He’s super professional I would definitely return in a heartbeat.
5 star experience all around. My budtender Tiffany was amazing and knew her deals. Very helpful. Will return.
I use a currency exchange debit card pretty much and when I went in I shopped browsed a bit then finally asked for what I wanted about to pay only to find out your card machine only reads chips. My debit card doesn’t have that. I don’t get how you can offer cashless options then literally be told the machine won’t accept the swipe.
Wonderful experience. Staff was very friendly and informative and everything was easy to find. Can’t wait to revisit.
Victor was very helpful today and our experience was smooth and easy. We will definitely be back!
Alex was such a great help today. I got in and out in a timely fashion. Lovely store and very well kept!
Super friendly. The staff was nice and knowledgeable. The store was bright and very well kept. Will be back again soon.
Amani is HONEST, PATIENT, and ALWAYS eager to help.Ive had the pleasure of being assisted by him several time. I’ve always left satisfied.Thank you Amani!
Tiffany did such a great job with assisting in our purchase! Highly recommended place!
Carmella was so laid back and chill. She was very knowledgeable about the products they offered. Ill come back in the future.
Very nice place and they had very good customer service my experience was great
I have been coming to this place since it’s opened. Had already spent a bunch of money here in the last 2 months. Looked at the online menu and didn’t think walking in at 7:49 would b a problem. I was going to buy all cookies product. I had no questions. Just needed three different products. Would’ve been in and out in 2 minutes. “I was told by my manager to not let anybody else in” ?? It was 11 minutes before close. Turned away a 200 dollar order today and a frequent customer who lives down the street. I will just make the longer walk and go back to the dispensary in river north. They wouldn’t tell me to leave showing up 11 minutes before close…
Upon entry kyle assisted us with little wait , had many different options and tops 3 to try. He also was able to give us an honest opinion about the products .
I always love the energy in here! From the first time I stepped in to the umteenth time I stopped by lol. Not to mention how beautifully designed the space is and the amazing selections they have. Definitely take a visit, you won’t be disappointed!
I love the girl in the front desk super nice , and the staff was great as well
Tiffany was very helpful and knowledgeable about the different strains and carts they have available. very nice chill vibe, cool music, clean store, and apparel available as well.
Sign up for rewards and you get 30% off!! Everyone was super friendly and service was quick! will definitely come back!
Fantastic experience. Wonderful crew, new location but this should be a go to for people interested. Clean and safe.
Carmella helped me out at the Chicago location during my first visit and she was so friendly and knowledgeable! Highly recommend!
Staff were amazing! Very friendly and very helpful! Would come back again.
Tiffany needs a raise 🗣️ very knowledgeable, friendly, and easy to talk to!! Was able to point out the best deals for my wants
Tiffany is the most ah-mazing! Go see your girl!Just make sure they dont forget to give you the daily discount. Came from Milw for the 25% off cookies brand but they didnt give it to me. Disappointed in that but good product.
Tiffany is the best! She helped us find exactly what we were looking for and was so kind the whole time.
The experience was amazing. Noah was amazing he knew exactly what I needed by explanation. Very detailed
I couldn’t be any more greatful for the wonderful staff cookies has! Especially Mandy! No matter how much I talk shes always there! Always gives me the best products! I love coming here!
Amani provided quick and friendly service and always suggests the best products ! He suggested I try a Lobo Bold hemp pre roll blunt and I loved it !! Will definitely be back for more asap
Worked with Noah, very helpful in selections. Overall great experience!
First time visiting and great customer service and very friendly! Will definitely come back in the future!
Noah was so helpful at getting us our Badu stuff we’ve been looking forward to for a long time.
Awesome customer service Tiffany really helped me out today, definitely well be back.
Tiffany was amazing! She listened very well and was able to find the best product for me.
Miss Diana has taken good care of her customers good customer service
The workers are so friendly and helpful. The product is amazing and my overall experience was definitely a 10/10
Tiffany was amazing. She was very knowledgeable and made the process seamless. I recommend her 100%. Cookies Chicago has an excellent variety of strains
All the employees were so so nice, and helpful :)) offered great customer service, and recommendations!
I shopped w/ Tiffany and she was amazing! She made shopping easy was very informative. 🥰
During our Chicago trip, this place was the perfect stop! Mandy, Maggie, and Victor were amazing! Thank you for all the help!
Mandy is great! She was patient, knowledgeable, and gave perfect customer service. If you ever stop by, ask for her!
The experience here was very smooth nice clean relaxing environment I will be back. Staff was very helpful and amazing
First time at the Cookies location in Chicago! Great experience so far, Mandy was knowledgeable on strains and helped narrowed down my options for quick transaction! Love it already!
Amani is the top of the line bud tender, by far gave me the best experience at the Chicago location !!
Everything was smooth sailing and customer service was chill, friendly, and reliable.
Ashley was very helpful. He knew exactly what I was shopping for. The entire place is a vibe and the crew was super cool. I will return
Love this place! Eddie was a great guy and made the process smooth.
Great atmosphere and some of the best customer service/staff. Mandi one of the budtenders is really exceptional at engaging with customers. Mandis energy lights up a room. But this could be said for their management on down.
Great store, and 10/10 customer service, helped me out great especially since I’m coming from atl
With exceptional customer service and extensive product knowledge, ensure a great experience for customers.
Noah was very kind & helpful!! Great place to shop
Nice place first yime visiting staff was nice an prices reasonable
Tiffany was great! Helped us out and was super friendly! Will be back soon!
Great people, friendly staff. Very knowledgeable and provided me water without asking on a hot day.
I recently visited Cookies Chicago dispensary and received the most amazing customer service Ive ever had at any dispensary, worldwide. The staffs knowledge and friendliness were top-notch. I highly recommend Cookies to anyone visiting downtown Chicago.---
Best place with so many products and excellent customer service!!