Massage Envy

Had a 60min deep tissue massage with Chasity this evening, and it was one of the best massages I’ve ever had! 100% recommend scheduling with her! Also, the front desk clerks were extremely kind and helpful!

Do NOT and I mean do NOT trust that they will book your appointment when over the phone. They will tell you it’s booked. You show up for it and get some half a** apology aboutyou don’t have appoinment scheduled It is not okay that they do this to people. The massage therapists have been fantastic. The office people who do schedules are atrocious. People depend on massages. Don’t count on getting one if booked over the phone.

First visit I had an hour massage with Miss Pia, and she was amazing exclamation decided to join their membership and treat myself monthly to some self-care.

My husband and I have been massage envy customers since 2018. We’ve had sessions all over the US, and never had any issues until now.We booked a 60 minute massage each on December 8th for January 13th. We got a call on January 5th to tell us there’s a conflict in their schedule (not the first time they call us to change or cancel our sessions because of scheduling conflicts). We were offered two options: to keep our session to increase them to 90 minutes sessions or reschedule for another day. I thought that was nice that they will give us an extra 30 minutes for their mistake, but no, they’re upselling. It’s either you have the availability or you don’t.The lady proceeded to tell me to stop booking on their app, and call to book. I have never dealt with anything anywhere like this. I usually book my session online, and show up.She proceeded to tell me there’s nothing she can do, and cancelled both sessions. I would be ok with the situation if it didn’t happen so many times before, and she didn’t try to upsell.I have never thought about cancelling our subscriptions until we came to this Massage Envy.

Went in today for my first massage. I was greeted by two kind ladies, one named Nikki and another young girl. They were both so pleasant. I was then taken to the relaxation room, as I awaited my massage therapist. Erich greeted me and went over my problem areas. He made sure the pressure wasn’t too much, and relieved so much tension I didn’t realize I had! If you’re looking for a relaxing stress relieving getaway, Erich at Massage Envy is the way to go!!!

My sister is visiting me from Detroit, and I wanted to treat her to a little relaxation for the day.I called & was able to get a same day appointment for a session for 1 ½ hours at a reasonable rate.When I dropped her off, she was one big ball of stress & when I picked her up she looked like she had been on a 7 day vacation 😅She went on & on for 2 days about how amazing Eric was & how he worked the kinks out!Thanks Eric!🥰

I went today for a 60 minute facial. Casey was very good. However, I was only seen for 40 minutes. I was not happy with this. She would have had a much better tip had I had the whole 60 minutes.

Stephanie is amazing, she asked me where my problem areas were and made sure that paid more attention to those areas rather than wasting time on areas that werent a problem. She communicated with me constantly to make sure the pressure was good and that I was okay. She was very professional and knowledgeable. I have seen some bad ratings on here and was somewhat skeptical about going, I am glad that I did go, the experience was great.Its really hard to find a massage therapist in this town that I can consistently go to, but I definitely have founded that person.I would recommend her 10 out of 10 times.When you book make sure that you book Stephanie for the best experience.

I had the worst experience at Massage Envy. Bradley Park.Columbus Ga. I had the microdermabrasion. I arrived in shorts, tshirt and flip flops. Mistake. I was freezing laying on top of an unheated table. I removed my shirt(sports bra in place) because I had(for $15) added on neck and décolleté. First the esthetician never touched my décolleté. 3 swipes up my neck with the machine. That’s it for an extra $15. She did not hold any of my skin taught just dragged the wand across my skin, pulling. She didn’t micro my chin and other areas of my face at all. It was a $115 service. Lasted in total 30 min. Worst money I’ve spent. I left to my dismay with the sunscreen still in chunks of white all over me. Thankfully I was going straight home. BTW I’m an esthetician therefore know exactly what I should receive and how it should be done. Sometimes I just get tired of doing it myself. Wanted to feel pampered.

Had a really nice massage today but my appointment was for 9am and I entered the room at 9:06 am for my 10 minute consultation and my 60 minute massage was done at 9:50. If Im going to pay, Id like the entire session time. Debating on going back due to this.

Bday gift card andvwell worth it. Ms. Geraldine did my massage, and she was professional and very through.

I booked three massage a month ago and 2 hours prior to service this Saturday received a call stating there was a mishap in booking. On Friday I received a call to confirmed all 3 massages. The service person tried to get someone to perform the 3 services however was unable. Only able to get 2 services which was a birthday celebration. I asked to speak to manager which was Lindsey. She hasnt returned my call as of today. She has shown poor customer service and refused to follow-up with me. I asked to leave a message for the owner. Im still waiting on a reply. Iwould never recommend this company to anyone. Due to mishap which has happened to me more than once. My family members wanted to purchase a membership but not now.

I have a 1 year contract that’s Expiring next month.I had to go through several therapies to find the one I liked.Maria has hard grip and rubKatherine, she has tiny fingers but she does great on the Thera gun.Erica is in between the both.I only had 1 gentlemen and he was too rough.I’mAn athlete and I prefer someone to go deeper and break the fascia down.I won’t be renewing my membership.I prefer more physical muscle manipulation than what they offer.I pay 60$ a month for a 1 hour massage .In the membership you get discounted rates on future massages.

Id been here once a month during my time in Columbus. The customer services are outstanding. They never messed up my appointment or bill statement. All the girls at front desk are very polite and helpful. Pia, Kim, and Percy are highly recommended masseurs. They know their jobs and they love their jobs. Compared with other Envy locations Ive ever been, Bradley Park is the best and well-managed.

Wonderful customer service from the time I walked in until I checked out. The facial and massage were very beneficial and I felt great! The facial was amazingly informative and she understood exactly what I needed and delivered above and beyond! I would highly recommend this Massage Envy!

I received the most amazing relaxing massage from Ms. Bethany. She is my go to massage therapist. Ms. Bethany has the best hands of any therapist that I’ve had work on me in over twelve years that I’ve been a member. Thank you and I have made recommendations to family, friends and now you please give her a try as she will be the best gift that you can give yourself.

I had my first facial here with Ashley and she was so understanding and walked me through each step. I had her focus on black heads removal and she was very gentle on my face. Had a great first experience. Would definitely recommend!

I recently moved to Auburn Alabama from Florida and was looking for a place to receive a massage. I did a google search and booked an appointment. The day of the appointment when I walked in, the lady at the front desk did not have my info. After several minutes of investigation, we realized I had accidentally booked my appointment in Georgia. I felt so bad and asked the lady at the front desk if she would please call them and let them know that I showed up at the wrong place and I was so sorry. When I booked my appointment they took my card info down and explained that I would only be charged when I redeemed my massage. There was no explanation of a cancellation policy. When the lady in Auburn called they explained that I had already been charged and their manager would not be in until Tuesday, so I should call back then. I completely understood. I am a hairstylist, so I completely understand that if you don’t show up the massage therapist doesn’t make any money, but I also understand that accidents happen. I never charge my clients a cancellation fee for first time cancellations or no shows, only habitual offenders. When I called to talk to the manager and explain what happened she was very short and condescending. She said that the card company they use can not refund money back to a visa debit card only a credit card. She talked over me the entire time I tried to explain myself and was super passive aggressive. She got me off the phone by explaining that she would call the card company and see if they could refund the money, then of course I never heard back from her again. I called her back today and was told they could not, but she would put points in the system that could only be used in Columbus Georgia. I get that I made the appointment at the wrong place, but this manager has no customer service skills. If I treated my clients like this, I would be out of a job.

You go in with tight muscles and cluttered mind. You come out feeling refreshed and muscles relaxed.I love how staff is knowable about their craft and products. This is worth every penny I spend and they offer membership and military discounts.

I absolutely loved it! I worked with Karen and she was very nice and was knowledgeable. I would absolutely come here again.

Staff have always been helpful and courteous. Ive had various massage therapist over my 1 yrs with them. SOME better than others but never have a felt that it was a waste of my money or time. The best part was if I didnt feel the massage was what I needed, I tried another therapist the next time. Once I found a particular therapist I enjoyed it always scheduled my next session. Hope this helps others.

I had an athletic competition last Saturday so I booked a massage on the Friday morning before. They called and canceled my appointment Friday morning. But if I would have canceled day of, I would have been responsible for 50% of the cost....go figure. I could not find another place to book on such short notice. It really offset my weekend.

I cant speak for all Massage Envys, but I would definitely NOT establish a membership with the Bradley Park location! One of the main purposes for my husband opening a membership was for the couples massages, which worked well at first, NOW all of a sudden, we are informed we are not allowed to do couples massages unless I open an account as well. The staff seemed to have an oh well, get over it reaction to our situation. My husband is furious that he is now stuck with credits that he cant do anything with since he decided to cancel his membership. He tried but couldnt even transfer them to me, since Im pregnant. EXTREMELY unprofessional desk staff. Their clumsiness with explaining the policy tells me more training is DEFINITELY needed as far as company policy and everyone being on one accord WITH that policy and not just flip flop whenever they feel like it. Had we known what we know now, we would have RAN in another direction. A waste of money. And they are STILL giving my husband the runaround with a bunch of paperwork and his account has not been cancelled yet. They continue to charge his card. VERY UNPROFESSIONAL!!!!

After being a member here for years, I am extremely disappointed. I had foot surgery in January, and I accrued several massages. I was going to get caught up when Covid hit, and I couldnt. Then I got a job in the U.K. and wasnt going to be in the states, so now I have spent $630 for nothing. I wouldve thought they would be more understanding in these circumstances. I dont want a refund I only wanted to transfer the already paid for massages to someone who would use them. Not Fair!

Holly was amazing! I came in with knots and tightness everywhere. She used enough pressure (without hurting) to loosen everything and make me completely comfortable and relaxed. I would 100% recommend her and will be back to see her again!!

Ms. Feather is absolutely wonderful! I love the way she explains each step shes taking and makes me feel at ease and so comfortable. I highly recommend her. You will not be disappointed. 😊

Best massage Ive ever had, hands down! My massage therapist was Kanesha and she listened to exactly what I needed. Pressure stayed firm for the entire service and I walked out of there feeling way less tension. Front desk was friendly, location is convenient and clean. Ive already booked another massage and plan to join as a member!

I haven’t had a massage in a while, so when I visited this location for the first time, I was very excited. Maybe I had very high hopes, but I wasn’t all that impressed with my massage. I’ve had better for cheaper. The techniques seemed amateur to be honest. The desk staff were very courteous, and the location was clean at least.

My husband set up a massage as a gift for Valentines day here. Now, weve been to our fair share of massage spas around the area and I will definitely be going back to Massage Envy. I had James M and he was absolutely amazing! He had my comfort level in mind at all times. He wasnt too soft [a problem weve had at other places] and applied perfect pressure and was consistent with it. I cannot emphasize how great he was. Im looking forward to booking another appointment with him.

Fantastic experience! We have been Massage Envy members for a couple years and this is a great way to fix muscle spasms from high intensity training and tightness from prolonged sitting. We continually see Mr. Benford. He is great at removing knots via deep tissue massage and is almost constantly booked. Great service and COVID precautions, plus the rollover credits via the monthly membership make it a great deal.

Massages can be good but this location is garbage to have a membership at. System is always down and paperwork is process crazy slow and lost all the time. Tried to transfer my membership to this location, filled out the paperwork 3 times and after calling ever over week the manager finally got to it 5 months later after I started my cancellation process

Very good massages. I have had two bad experiences in a year and a half. Be aware that your massage is really 50 min long as they cut it off 10 min before the end of your session even though you dont need any more than 5 minutes to change. Get there early to ensure a prompt start so you dont cut into the 50 minutes. Carol is one of the few masseuses who gives you almost a full hour and she is great. If you like a deeper massage, Kim is wonderful.

This is a very nice place for facials...I had a bad break out on my face and after my facial it started clearing up the next day. Had massage done as well and she would check in with me to make sure the pressure was ok. I totally enjoyed my visit. I will be back for a facial. So professional too!!

Another failed appointment. They cant seem to get their therapists to show up. I would like to give zero stars but I have to give at least one star.I wouldnt suggest a membership with them.Do not walk, jog or run. Get in your vehicle and drive as fast as you can from this business. Maybe other locations are good but the Columbus franchise SUCKS!!!

Mediocre at best. My husband set up and paid for a 60 min massage for me as a graduation present. It was a suprise, so he didnt give me all the details up front, but my massage was suppose to include aromatherapy and some kind of exfoliation scrub ( for an up charge) for my feet and hands. My massage only lasted 50 mins, and there was no aromatherapy or exfoliation for my feet or hands. My hands where never even touched. Would not recommend.

I became a member just over a month ago my first session i had a massage and the second was a massage with the machine they use to work out knots I had a hip replacement that I am experiencing complications with 2 years ago but when I leave here my pain is lowered and I walk better theyre always very professional and very clean they follow a lot of things like temperature check when you walk in use hand sanitizer and wear masks the whole time I feel safe going here for services i like the monthly price and committing to myself for monthly massages to reduce pain and inflammation in my body i notice I walk better and move better thanks to going to massage envy

DO NOT GO HERE. Firstly because they’re wildly overpriced and you could go to a locally run establishment for a lower price. THEY WILL SWINDLE YOU INTO A MEMBERSHIP claiming you can “cancel at any time with no penalty” BUT YOU CAN’T. Seriously. You may as well hand them all your savings because even if you cancel it they’ll still withdraw your money. Also the therapist’s hands are FREEZING and the oil isn’t even warm to make up for that! Plus every therapist I had was mediocre at best and it’s clear they don’t regulate the quality of the massages given.

Great experience. Amy was awesome. Truly seemed like she was passionate about her job and was fun to talk to. Not to mention the massage was great. Definitely recommend!

Website is awful and always goes oops something went wrong with your account when you are at the final stage of booking, making you start over. Super frustrating, go somewhere else that does not add stress to your life.

Refuse to see me because the massage therapist is not up to date on dealing with people who have medical issues. I have been to most massage places with no problem and Ive survived! I will not tell any of my clients or friends about this unprofessional place.

I have to admit I was skeptical about this place and only went because my sister gifted me with a massage BUT trust me when I say a massage from Benford S. Is EVERYTHING!

I left this place feeling like I was in high school. Ive been to a few places but the one has the best results after t he fact. I highly recommend the membership u cant beat it.

Although Ive never had a massage yet me amd my wife have a couple one booked my wife woke up with a cough, Tanisha should get 10 stars for customer service she was amazing and tentative very respectful and great customer service very understanding shes amazing deserves a raise in my book!!

Stephenie and Bethany was the best. The most relaxed I ever felt. I will enjoy the take home oil.

Amazing place. I had my first professional massage done here and the lady did amazing. Made me feel comfortable and focused on problem areas

Had an absolutely amazing visit today with my husband. We both got a 90 minute massage in the same room. I highly recommend massage envy to anyone looking to treat themselves

My first time have a massage and it was the best. The atmosphere is clean quiet and so comfortable. The staff is nice and attentive too.

Horrible service. I keep getting bombarded by annoying phone calls which the staff refused to address until my third call to the clinic. To make matters worse, half of the massages I received there have been horrible. Avoid this place like the plague.

Nice, clean, but best of all Shaunta is a great massage therapist!

I would go into detail about my experience but instead I’ll sum it by saying they are the McDonalds of massage parlors. Stay away, I paid for 90 minutes and only received 60 minutes; this was theft by deception.

Ben was great and definitely helped me loosen up after Airborne school. Also gave me some ideas to help with some minor injuries I had. I would definitely come back

Daranis and Bethany did a wonderful job.

This place is absolutely wonderful! My wife and I both got memberships and go 2 to 3 times per month. Very affordable as well.

A friend of a friend works there. She loves it so i love it as well. Never had any of the services.

Great ladies at the front. Very helpful and knowledgeable. Will return based on their friendliness. It all starts with great customer service! Thank you

Good therapists are few and far between and once you find a good one, they end up leaving for better paying opportunities. Good option for a cheap massage though.

I had such a great experience. Cathy was absolutely amazing! I highly recommend her.

Member of Stockbridge location, have visited locations in Florida and Columbus, GA. They have all been amazing. Highly recommend!!

I tried to cancel my membership due to lack of quality and customer service. When I called the front desk they hung up on me with no call back.

Yeah the price is good but they cut off your time. i came in for an hour and a half massage and end up only get and hour and ten minutes.what a rip off.

Saw the commercial… But is massage good for melanin skin ??? I think you should show your commercial With both skin types…..

Definitely not a place for a microdermabrasion. Never had a professional microdermabrasion completed in 20mins and cost over $100.

Chastity was my technician and she did such a great job will definitely use her again

Enjoyed my massage and definitely plan to go back

Best in town. Without a doubt!! professionalism through the roof! Franchise or not they are doing something right

Nice staff. I have purchased gift certificates for family. Should probably try it out myself! 😀

Enjoyed this location while in the area visiting.

While my massage was really enjoyable, I was disappointed it ended 10 min early...it was not an actual 60min massage

I finally found a massage therapist that listens to my concerns. The facility is nice.

Great place, i need the massage for maintenance, back pain and range of motion issues......Gina saved my life....i am a believer and a member.

Ashley was great. I will definitely be going back!

Good luck getting anyone to answer the phone- you’ll need even more luck to get an appointment

Very friendly staff. Im sure my mom would love to go back.

Had an outstanding experience today with Ben. AWESOMENESS, thank you Massage envy

Very friendly staff. Ive enjoyed the massages and facials.

Great staffExcellent customer service

1st massage ever! Love it! Cannot wait to go back!

Didnt go there .

Kim did a great job shes a professional at it

Always a wonderful experience. Love Liz (Martha).

Gift certificate experience was overly complicated

Friendly staff and a decent value if you are a member.

Great service and I always feel relaxed.

I was not expecting to leave my credit card info to make an appointment

Super amazing and friendly. Robin works magic!!

Professional and friendly environment

One of the best that I have received.

Nice decor. Always a great massage.

I been going there for two years. Gteat customer service

Not the best but definitely not the worst.

Very polite employees

I love it here...the staff is wonderful!!!

This is an affordable way to take care of yourself.

Great, felt so much better now

Awesome massage with wonderful customer service

Friendly and courteous. Very relaxing.

Ask for karen!!! Best therapist in the world!!

Only massage envy I liked

Very wonderful services and staff

Bethany is amazing!

Love it!! Greg is the best!!

Clean environment. Tranquil vibes.

The best!

Robyn is best.

Wonderful experience!

Great service!

Best ever.

Great staff

Ben is the best

I love this place!!!

A positive experience

Great

Bethany is amazing!

Nice People

Excellent massage

Love this place