Horrible service here. The receptionist has been rude on several occasion and today was the last straw with her accusing me of lying to her about an appointment even though I am a repeat customer. Salon on 86th street near Columbus is MUCH better. Highly recommend the 2 minute walk.This is 2 days after a $30 manicure
Newest edit: multiple chips after 4-5 days of getting a dip manicure (blue photos). Was out of town but emailed as soon as it happened, and only offered 30% off next service because I couldn’t come in within one week. Disappointing when you pay $60-70 for dip.In March they convinced me to do my first dip manicure (peach) but after these last two experiences I don’t think I’ll do dip again. They said it was really strong but it chipped one week later twice (last photo) while washing my hands. I never even had gel break off like that before. It also chipped on the other hand on the bottom side of the nail close to the cuticle. Also my nail tech, although I liked her, didn’t soak my hands or cut any cuticles so I found the experience a bit more rushed than the first.Still deciding what I think—the people are very nice here, but I’ve been told by others that dip manicures shouldn’t chip at all, especially not after one week.
I love this QQ Nail located near my apt on the UWS. It’s my go to for mani and pedicures. The space is always clean, peaceful and inviting. The staff so warm, helpful and welcoming. I can say I probably had my nails done by almost everyone there and they are all wonderful and talented artists. Over time Kelly has become my main squeeze.She always greets me with a warm smile. No matter how my day was walking in I leave there feeling calm and relaxed with beautiful nails.
I do not recommend coming here at all! I’ve seen many locations of QQ and thought I’d check it out. I came in for a regular pedicure & a gel manicure. When I was seated for the pedicure, the nail tech was very pushy about selecting an option from a menu she handed me. The price for the cheapest one there was double ($68) what I was quoted for at reception a few minutes before. When I said “No just the regular one please”, the nail tech laughed and said “No, pick one”. I insisted on just a regular pedi three times before she took the menu away. From this moment on, the whole vibe of the service changed. I felt incredibly uncomfortable and unwelcome. My pedicure was rushed, and when it came to my gel manicure it was even more rushed. I felt like I was an inconvenience to my nail tech. My nails weren’t even soaked in water and there was absolutely no prep done on my cuticles. The nail tech was applying the polish coats so fast that the gel light wouldn’t even complete the 60 second cure before she asked me to switch hands. It completely ruined my day and I will surely not be returning to any QQ nail locations.
Very poor service. Skin on toes was nicked and bleeding. Polish applied poorly with only a fan to dry toes as they have only two UV stations and I was never offered one. I walked out with bloody toes and smeared polish. I came back and they made a disgruntled effort to fix it. No apologies offered. Nice facility but poor skills and indifferent attitude. I don’t recommend
I got SNS nails and a pedicure here, and Ive never been so disappointed. I repeatedly expressed disappointment and dissatisfaction with my manicure but was prompted with itll get better after you shower. The nails are lumpy, uneven, and all over my cuticles. Its marginally better than the time my dad tried to do at-home dip for me. Disappointing that I spent $100+
HORRIBLE, horrible service. The receptionist/manager (Fei Xiuqin is her name) at this establishment was extremely unprofessional and rude. I walked in and asked how long the wait would be for a manicure, as the place looked busy. She told me “no wait”, and indeed there was a manicurist standing by who had just finished another job, and the manager gestured that I would be taken care of by that manicurist. I was told to pick a color and I could have a manicure right away. I picked a couple of colors and when I turned around less than 60 seconds later, the receptionist had assigned the manicurist to someone else and was starting a pedicure. When I said to the manager I thought you said there was no wait and I was to go with that manicurist, she replied “oh someone came in with an appointment, you have no appointment”. I said, but you told me there was no wait and I was here before that person. Then she replied, impatiently, that she - the receptionist - would do my manicure. So I sat down where she indicated, but she then went around doing other things, and I was waiting so I tested a couple of the colors on my nails as I waited. When she finally came back several minutes later, I wanted to try another color before we started. As I started to apply a dab of that color to my nail, she said that I could not test colors on my nails because my nails are “dirty” and that I would “ruin the brush”. I assured her that my nails were clean and that I had just washed my hands and there was not other polish on my nails. She replied “no, your nails dirty. You cannot try colors now.” I said that I had already tested two colors and just wanted to compare this third color. She started to yell, “no, your nails dirty, you will ruin the brush”. I repeated that my nails were clean but she would not let me test the color and continued yelling that my nails are dirty. I said that if I cannot see what the color looks like on my nails then I would not feel comfortable getting a manicure. She replied “fine” and again said I cannot test colors because “your nails dirty”. Frustrated, I got up to leave, and she made no effort to try to accommodate me so I left.There are much more professional establishments in the area and I would never return to this one. Jade Nails is only a couple of blocks away on Broadway. The other QQ nail spas I have been to have also been professional, but not this one.6/3/2024: Interesting that in the owner’s response you are defending rude, inappropriate and unprofessional behavior — yet not providing any accommodation to make up for the unprofessional behavior. The receptionist was beyond “blunt”, she was rude and unprofessional. In addition, regardless of whether someone has an appointment, once I arrived and was assigned to a technician, I was at that point “booked” for my appointment and that should have been respected. Finally, I have been getting manicures for years, and always try colors before deciding on one. I have never in any of the hundreds of appointments I have had been told that I have dirty nails and may not try a color. That is totally disrespectful, unprofessional and horrible customer service.
Super nice people, super nice shape, super weak nail glue, SUPER inflated price. ii paid $95 + tip for gel nails w extension and lost 9 of 10 nails in the first week… 3 in 36 hours.thankfully they didn’t break i half - they fell off like press on’s - so i could glue them back on myselfunfortunately won’t be going back despite the sweetest staff
Unfortunately, I do not recommend this place! I never write negative reviews but I felt compelled to do so with this nail salon in order to help another customer and deter them from spending their hard earned money here. I paid close to $200 with tip for a pedicure and a gel x manicure and 4 days later two of my nails fell off! After that, a nail would fall off every other day. Less than 2 weeks later all of the nails are completely gone. Press-on nails have lasted longer for me than this nearly $200 service. Maybe my nail technician was new? But she clearly did not apply the gel x nails correctly! I called the salon an explained the situation. They said that a manager would call me back and I am still waiting. I will update my review once I have heard from them but please be wary of this location! It seems that not all of the technicians are experienced.
Ben is always providing great service. I always do dip manicure and he is very attentive to detail and takes his time
Today was my first time going here, it took me about 2 months to find a good nail salon. My nail tech stopped working and I had trouble finding a good clean place. This QQNails and Spa location had great reviews compared to others so I decided to take my daughter with me. We both got treated with respect and kindness! Ana, was super kind and respectful. I usually do long nails but this time I decide to try powder manicure and I love it! And my daughter loved her manicure 💅💕 we will definitely be back 😇 thanks for the great environment and by the way the salon smelled clean and was clean.
Normally I love this place but recently they’ve been so busy when I go in that they cut corners! For my gel removal they soaked it for maybe 2 minute and went straight to buzzing it off! Which left my nails incredibly thin and in pain for the rest of the day. And the harsh removal made my nails so thin that they cracked the next day despite paying $10 for a harder regular polish. Unfortunately I won’t be going back.
Ava and Kery are so amazing! Right from the beginning Ava made me feel so welcomed and comfortable, and Kery took so much time to make sure my nails were perfect, they even stayed after closing and didn’t rush me even though I was the last person in the salon. Also included a shoulder massage. 100% will be back again and super grateful to have found them :) thank you both!! There’s a reason QQ nails has the highest rating in the area. Definitely give them a shot
The customer service is the top! I had to repair one broken nail and not being regular customer, and Ada took care of me. Quality work, reasonable prices, respectful attitude toward customers - i highly recommend this place!!!
Another great experience at QQ Nails! I walked in around 3pm on a Saturday without an appointment and was able to get a manicure with no wait.My nails came out gorgeously and she was able to do the exact design I showed her with no problem (honestly I like my nails even better than the Pinterest photo💁♀️).Clean, welcoming, high quality, and affordable place to get a manicure.
QQ Nail _ The experience was great and the people were very nice! I did gel manicure peals pink and metallic purple. My nails look great for Christmas. :)The facility was absolutely stunning. First, clean up my cuticles gently and then finished manicure. Last service was hand massage. I felt like so fast and actually I did little nap. Will definitely be a repeat customer.
I’m giving it 2 stars bc Anna was very pleasant and took over after I requested a new nail tech. Yvonne was my original nail tech, she was rude and condescending. She was pushy about upgrading my pedicure and when I said no, she rushed through my pedicure, literally a five min pedicure- I could’ve done that myself. I confronted her about her attitude instead of apologizing she got up and went on to speak to her co workers in their native language. Rude customer service, they wash your feet and call it a pedicure and charge you $62 for the “special”. Won’t ever go back - don’t waste your time. Go to Washington Heights and get a real pedicure for the same price.
First time getting manicure and pedicure. Got nails painted for fun. My nail tech was kind and great in terms of service.I think where I had to take off points is that the paint wasn’t done very well (see picture) and my wife’s nail tech was quite rude. We were polite but seemed like the nail tech annoyed with us from beginning to end. Made the experience much less relaxing and overall uncomfortable.
Ive never seen anything like this in my life. The cashier tried to force a tip. The type is not mandatory, if you want you can choose it when paying by credit card. When she saw me I skipped, she did not accept it. She tried to insert the card again and when I did not accept it, she asked for cash. When I said, I don’t have cash, she wanted my card back?¿? This was the rudest customer service, I’ve ever seen. I won’t come back
The totally magical spa in heaven you get to go to if you are very very good all the time!!! Trust me: Best Spa In The World!!🌏 🧑🎨😅💯✌️😎🙌⏳😘 Treat yourself well- you deserve it & only you can do it!!
Really great experience. I’ve gotten many pedicures and gel manicures here and am always happy!
I tried a new style nails design today, the staff is super professional and circumspective. I can see they took their time to work on every nails. I’d highly recommend this nail salon to anyone looking to get a fresh manicure. WONDERFUL SERVICE!!! I really like my nails!! Thank you and I will be back again!
Great experience always! Grace does a fantastic gel manicure. Lots of attention to detail and my manicure lasts a while!
Came all the way from downtown when Anna moved here cause she does such a good powder manicure. The rest of the staff also seemed great.
Very nice staff, did a great job with my gel manicure and pedicure. Kelly was wonderful.
Really great place! Came in as a walk in and they were all super kind and gave great feedback as to what would be best for nail health. Kelly was patient and made my nails look stunning!
I requested French tips. My experience involved multiple nail technicians, starting with one lady, then another lady stepping in due to the first one lacking confidence. After some filing, the second lady wasnt comfortable doing French tips, so a third lady took over and did a beautiful job. Unfortunately, the second lady cut my skin during the process. When it came time to pay, the receptionist informed me that I was being charged $60 for Gel French tips, without any extensions, just filing and applying gel French tips. I decided to tip less than 10% because of the injury caused by the second lady. The receptionist asked me are you sure you want to tip them this less. I was overcharged and they were trying to get more tip.
Did my non-gel pedicure and it was so great. I even fell asleep because of how relaxing the ambience and massage was. Kery is great 👍🏽
Manicure was beautiful and flawless. The staff are the kindest and most honest— I forgot my phone, and they kept it overnight for me. Thank you QQ Nails!
QQ Nails is my favorite nail salon. Everybody there is so nice and they do such a great job. 100% recommend!!
Kery was amazing!! Did a great gel manicure, she did not rush me at all and made my nails beautiful!!
Do not recommend. Got SNS dip here, cost $47 plus a tip (this was with a first time discount). I have been getting powder manicures for years and never once have I had a manicure chip.The nails started cracking within days, then my right thumb chipped and half the polish came off. I went back to the store and they fixed it for free (excluding a tip and the cost of getting to the salon) but I expressed worries about the other nails cracking.My right middle finger then chipped four days later. I could go back again and get it fixed again but the travel cost, tips and not to mention waste of time isn’t worth it. I don’t know if it was a bad batch of powder or bad application but I won’t be going back.Over $50 and they didn’t even last a full week, super disappointed.
Grace did a wonderful job on my French gel manicure. Great attention to detail!
A very consistently fantastic nail experience here! The online booking is easy, the staff is friendly, and the prices are great. I get Japanese gel manicures with Kelly and she always does a beautiful job and is so lovely, I am always impressed at how my manicures last 3+ weeks. Highly recommend as one of the best nail salons in the UWS.
This is the *only* nail salon that I go to in NYC and I always get my nails done by Judy every single time. She’s amazing and takes her time doing my nails! She has such a calming energy too. I cannot recommend this place enough!
Very professional and kind. They do a wonderful job and customize to what you are looking for. Great atmosphere and I will continue to come back
Staff is very friendly and the salon is clean and welcoming. I have never had a bad manicure here
Do not go here if you want your nail polish to chip within a week. Usually my gel lasts up to 2-3 weeks. It chipped with 4 days. I got a normal pedicure and it chipped already (normal nail polish). Usually my pedicures last up to 1-1.5 months. They didn’t even do a good job cleaning my nails. I gave it 2 stars because it was clean and they were sweet but if I am going to pay that much, my nails better not chip. Really disappointed.In total, gel manicure and pedicure was 72 not including tip and that was with a discount of being a first time customer.
I am ecstatic to have QQ a block from me. They are absolutely fantastic in every way. They do an incredible job, my manicures last up to three weeks. On top of that they are all SO sweet and accommodating. I got a chrome powder finish and for some reason it peeled a bit, they re did my manicure TWICE for free just to get it right, on top of that they bought brand new chrome powder because they knew I love it so much. So thoughtful. Yvonne is the best, and incredibly talented. Hands down best nail salon on the UWS. ❤️
They are very nice service 😃 and you could choose many design styles
This was my first time at QQ nails and I had a great experience. Yvonne was amazing! I got almond shaped extensions and they look fantastic. Will definitely be back!
I always have a great experience here. They’re friendly, helpful, and provide great customer service. Everyone I’ve seen here has been great. I always receive compliments!
Grace and Manu are amazing. Highly recommend. Always quick and efficient.
Every tech takes their time to ensure your nails look great. Would highly recommend this QQ Nails location!
I love coming here! I live in the neighborhood, so it’s very convenient & they always do a superb job! Kelly is my favorite, so sweet & so professional. It’s always a treat when I get to come & see her.
Pretty expensive for a nail salon. I got a pedi and gel manicure for $71 I think. I paid cash but there was no discount as most places have. My manicure is awful. The gel is so uneven and clumpy at the base of the nail. Normally a gel manicure lasts me awhile, but this is so ugly that after a week I cant stand it anymore. Feels like a total waste of money. Maybe it was just the color or the technician, but other places are much better especially for the cost.
Nice clean facility. The staff is really sweet and very attentive and did a wonderful job with my manicure and pedicure. I will be back.
First time going yesterday and loved it! Elena fit me in with no appointment and was SO diligent in my manicure. She went back and fine tuned at the end to make sure it was perfect. Will definitely be returning!
Grace pays great attention to detail! She always does a great job!
Patrick always does an amazing job with my UV gel manicure. Highly recommend him, he’s also great at designs.
Wonderful spot. All staff is kind, caring and gentle. Quality work. If there ever was an issue, they r quick to help correct. Plus i love their punch card loyalty program.
I get the gel nail and soak off and every time it’s amazing. Highly recommend
I scheduled a pedicure here in hopes of finding a new go-to place close to my home. It was very easy to schedule an appointment and the salon was very clean. They even had candy for when you dry your nails.My two complaints are that my nail tech rushed the pedicure service, and that because it was rushed, the regular callus removal was minimal. Ive been to many pedicures and they usually last about 30 mins. This pedicure must have been at most 20 mins, and thats including a 5 mins massage, which I assume is typically. My toe nails were painted but upon looking at them a day later, the color did not start close to my cuticle, but further down the nail. It looks like Ive had a two week old pedicure with the way the nail polish was applied.I feel that the attention given during a pedicure should be better and more thoughtful. Im not sure if Ill be returning for a pedicure to try a different tech.
Did not clean tools or nail file. Gel polish is lumpy and old. Sloppy technique.
Lily did a wonderful job on my nails! She also gave me a great back massage, which was a nice bonus.9
Honestly really disappointed with my experience. I really wanted to like this nail salon as it’s new to the area but my nail tech seemed to instantly dislike me, would roll her eyes when I would speak to her, nails filed to uneven lengths, and my finger was cut by her in the process. Also, the pedicure was done with the most minimal effort possible, like the massage and the callous scraping part were done so so poorly/zero force. I unfortunately just don’t think it is worth the money. Really disappointed.
Kelly, Yvonne and team are great! I got nail extensions for my wedding here and I couldn’t have been happier with the experience. Thank you!
I got my nails done here the day before leaving for vacation in Italy (where I knew my boyfriend was planning to propose). I received a French gel manicure. Unfortunately, two of my nails chipped the very first day I arrived (so, 2 days after I got them done). Now, all my engagement pictures have the chipped nails in them :( Its a shame, the salon is beautiful
Best manicures! I’ve been going to Judy for over a year..she’s the best! Manicures last at least 3 weeks.
Favorite place to go ! Always so kind and thorough. Special shout out to Kelly for giving my the perfect manicure for my engagement party 💕
I had a wonderful gel manicure with a beautiful new color!
Charged me an extra $10 for choosing a quick dry nail polish. But no mention that I chose a special polish when I selected it. Only sprung the extra charge at the end… bad service barely a massage and didn’t put any strength into scrubbing feet. Wouldn’t recommend.
20 minute Massage with Keri was amazing!! Will definitely be back.
Beyond beautiful nails by Kevin!! Phenomenal service
Lovely clean salon! I just got a gel pedi and I’m very happy with it. Kinds and friendly staff are clearly invested in you having a good experience.
Lily did an amazing job on my gel manicure. Loved the final results!
Kelly thank you for you great services! Love love my nails.
They rushed my manicure and spent no time or attention to detail. Not a kind person doing my nails. She made me feel like it was an inconvenience for her. I will never come back here again.
Second time here getting my nails done with Yvonne and very happy! Will keep returning :)
Excellent. Nice people. Fair prices. Thorough job. Just wish they had greener polish options.
Tom did an amazing job! Will definitely be going back.
QQ always does the best job. It’s very clean and everyone is so friendly. This is the only spot I go to in the city! Yvonne is the best!
The most friendly staff and well kept establishment. Yvonne is absolutely amazing! she never disappoints.
I had a great experience! Lily is amazing and so thorough. I recommend the japanese gel 10/10
Wonderful experience, great gel mani with Anna.
My absolute favorite salon! They do an amazing pedicure, gel manicure, powder manicure, everything. Highly recommend!
Best spot in town!! My gel manicures last 3 weeks and the service is incredible :)
This place has reasonable prices and always does a great job. I love the service! Judy is fantastic!!
Yvonne did an excellent job!!! She is so kind and professional. Thank you
Patrick does a fantastic job! Love my nails every time.
Kelly is great! Amazing attention to detail. The whole staff is lovely
So condescending and rude, bad customer service
Anna is fantastic. My Chrome nails look great.
Grace did a beautiful job!
Amazing experience! 10/10 recommend
Fantastic service. Yvonne is amazing!!!
Fast pedicure, nice team
Amazing salon. Great and fast service!
Kind and helpful staff! very efficient and stunning work..will come back!
Patrick does an amazing cat eye manicure!!
Patrick is amazing and does very good gel x!
Yvonne is the best, perfect mani every time!!
Wonderful service and beautiful nails
My daughter and I love this place
Patrick does an amazing cat eye manicure!!
Great service. Super happy w my mani pedi
Lily was awesome! Love this place
Kery is great!
Patrick does an excellent job!
Jasmine is great !
Great experience! Will be back soon.
Highly recommend the Japanese gel!!
Best nail salon in the neighborhood!
Yvonne was incredible ✨🤌🏻
Amazing service!!!
Excellent service and professional.
Patrick is fantastic!
The best nail spot!
I luv the place and staff
Always great!!
Best service
Great experience, Patrick is very good at lease art, a perfect welcome :)