Massage Envy

2330 W Happy Valley Rd #1021, Phoenix, AZ 85085, United States
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Massage Envy
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Je
Review №1

Great place! Always friendly and helpful at the front desk and my masseuse (Tom and Danielle) are absolutely amazing! I go every month on their program, it helps me remember to take care of myself.

Me
Review №2

Very frustrated with this location. Both my husband and I have had good massages here. We even both signed up to be members. My husband had his first “member massage” scheduled for today. His electrical on his truck malfunctioned when he went to leave and it wouldn’t start. He called to notify them and they refused to do anything. Told him he would be charged for the massage and they couldn’t reschedule. Horrible customer service.

Da
Review №3

Krystal is the best massage therapist!! The staff is always friendly, and the space is clean. My only complaint with massage envy is around their membership policies.

An
Review №4

AMAZING! The 30-minute stretch is my new thing... I walk better, I feel better, aches and pains are gone. I AM A FAN!

Er
Review №5

Love coming to this convenient location right at the Norterra shops! Erin (my wax specialist, not me) is so friendly, makes me feel comfortable, and does a fantastic detailed job for all of my wax services.

Al
Review №6

Cant say enough about Tricia for facials and peels a caring professional that goes above and beyond! Massage Envys lucky to have her, great staff !

Mi
Review №7

Great place for massages, facials, etc. They have skillful practitioners in each of their service areas. Its great they have many locations around the overall city area from metro to North to Scottsdale and carefree. The only snag I see is they charge higher prices for additions that should not be charged in my eyes. Such as the cupping add on. Overall 4/5.

am
Review №8

Saw Ceira yesterday... Was originally supposed to be a 90 min massage but was contacted and told the therapist needed to leave early and asked if I could do a 60 min massage. I was fine with the adjustment. She called me back to the room, didnt ask how is doing, barely asked what I wanted. The entire massage was generic and I could tell she was in a hurry. The issues I told her I was havering were not addressed in the manner Im used to. Ive seen several therapists at this location and have been happy with them but this one was a waste of my time and money

Ro
Review №9

I have been getting massages with Danyelle for several years. She is the best!!

An
Review №10

Very happy with all of the clinicians I’ve seen during my year membership at Massage Envy. II feel as though I’m a good client, considering, I show up on time and tip well. Today I called and requested an appt for an hour massage so I could use the remaining 1/2 credit on my account. The front desk girl politely told me my 1/2 credit expired last week. She placed me on hold presumably to ask someone else if they could honor my 1/2 credit. I was denied unless I wanted to re enroll in another years membership. Wow, not a big ask. Someone obviously failed customer service 101! I’ll gladly take my business elsewhere Massage Envy. Your not that “special!” Lol..,

Mi
Review №11

Danyelle does an awesome job of listening to what issues I am having and does a great job of addressing them. She is outgoing and easy to talk too. The whole experience with her is incredible.I sent my wife in to see her. My wife has never enjoyed massage. After her session she is now a fan!

Je
Review №12

Unwanted aroma therapy automatic applied to my appointment with out me asking for it. The sals pitch is not appreciated when I am trying to unwind from the daily stress of the world.This has no reflect to outstanding massage service I receive at this location.

Ja
Review №13

Cierra was excellent! Not only had a great experience with my massage, but I enjoyed our discussion during the session! She is very committed to making sure your massage does the very best job of relieving stress and tension. I am a new person when I walk out the door!

Lo
Review №14

Morgan has been my therapist for almost 2 years. She has been the best massage therapist I have ever had!! She specializes in deep tissue massage...neck, shoulder , back and hips. She will be surely missed and wish her the Best in her next career move! 🥰

Am
Review №15

Had an appointment for the first time with Krystal. I was recommended to her by a friend. I have only had maybe 1 or 2 massages in my whole life. She made me feel super comfortable. We talked half the time and it was quiet and relaxing the second half. Honestly felt like talking with a friend. I got the one hour massage and wished I would have chosen the 90min. Overall great experience and I would definitely see her again!

Ma
Review №16

First time getting a professional massage done, and it was amazing. Great music and lightning, the heating pads on the massage table provided a perfect contrast of temperature with the AC on, and my massage therapist, Danyelle, made me feel really comfortable. My only regret was not getting a longer session.

Al
Review №17

Lizbeth is the absolute best! She has such calming and nurturing energy. Every time I come in for my massage I feel like I’m going to see family. She is amazing at listening and making sure you’re happy throughout the whole experience. I could not recommend her enough if you need not only a physical but spiritual/emotional/mental recharge as well. She honestly deserves 10/5 stars!

Sa
Review №18

Susan was seriously sooo amazing!! I am pregnant with twins and came in hardly able to move and walk, after my massage I felt lighter then I have in weeks! If you need a good prenatal massage Susan is your gal!

Zo
Review №19

It had been awhile since Id been to a massage place. Like years. The ladies up front were able to give me the type of massage person I wanted and explained in detail about members wellness program Id been interested in. The team seemed very happy to work there. Daniel was a great massage guy! He was firm yet gentle and managed to find knots where I didnt know I had them. He paid attention to my problem areas and recommended stretches at home to do as well. Itll take awhile to fully fix my body, but its headed in a great direction!

Je
Review №20

I was able to book a last minute massage with Daniel and I’m so glad I did! I’ve never been able to fully relax during a 60min massage, but I almost fell asleep multiple times during our session. He’s great at what he does!

Ch
Review №21

I had been seeing Nicole for years and she just moved (she was amazing and will be missed) so they recommended a new therapist, Rosalina, and she is great too! Happy to have found someone new that can help my old injuries and trouble spots to keep me moving! Everyone at the front desk is always nice and easy to work with and I love how easy the check in and check out process is.

LA
Review №22

Awesome facility. Everyone here is so nice and professional and trained very well! I switched to this location after 10+ years at another. So glad I did. My therapist, Frank, is the best! He is kind, professional, he listens and best of all his type of massage technique helps my chronic pain. Would highly recommend him and this location.

Ta
Review №23

Danyelle is by far my favorite massage therapist! She is friendly and polite, very detailed, and super welcoming. I have had a great experience every time!

Li
Review №24

First time with Todd and he was excellent. He listened to my concerns and areas to work on. Incorporated some excellent techniques included hot towels and stretching. I was limping going in and left walking upright and without my limp. So thankful to have found him.

Ti
Review №25

I have been going to Massage Envy and seeing Frank as my massage therapist for months. I love this location. They were incredibly accommodating when I was late for my very first appointment because I went to the wrong Happy Valley location. Both the front desk staff and Frank were so kind and attentive. I have no complaints and would highly recommend this location, even if you have to drive a bit to get there.

Kr
Review №26

I had a massage with Todd at this location the other day and it was just wonderful. If you need deeper pressure he is your guy. I also suffer from lower back pain and when I left my massage my lower back felt really good. Todd is kind and professional. One of the best massages I’ve ever had.

Vi
Review №27

Have been a member for many years and had a 90 minute massage with Lizbeth and by far was the best massage Ive ever had. And I have 14 fused vertebrae in my spine, with hardware rubbing against my skin, and she was careful and knew just how to handle my back.

Je
Review №28

The facility was extremely clean and organized - completely different from the facilities we have been to recently in Scottsdale and Desert Ridge.Krystal was wonderful - listened to my needs, concentrated on specific areas/issues while giving me a full body massage. It was the best massage I have had at a Massage Envy in a VERY LONG time. We have moved to North Scottsdale, but it is definitely worth the extra drive time to go to North Phoenix/Norterra - particularly Krystal!

Fr
Review №29

I had my first massage this morning with my therapist Lisa. I am a chemo patient and have been suffering severe shoulder and upper arm pain (both arms). I was somewhat hesitant about my treatment because of this pain but Lisa is very knowledged in working with chemo patients and reassured me that I was in good hands. She explained the hows and whys a cancer patient experiences pain. In short, her massaging experience left me very comfortable and relaxed and at least 95% relieved of pain. You are a life saver Lisa for finally giving me release from this pain!! Thank you so much for helping me to start to feel better! I will be back to see you again!!

Al
Review №30

Horrible! Hate hate, I was exposed by a massage therapist, I complained about thus and was completely dismissed, contacting attorney negative 5 stars

Jo
Review №31

Daniel was Exceptional! I saw him for the first time for deep tissue massage and it was absolutely amazing. He focused on my problem areas and did a perfect job. I will continue to go to him for my massage therapy..thank- you Daniel!

Ch
Review №32

Had the best massage ever tonight by Eddie! He’s amazing at what he does. Perfect pressure, for the spots that were hurting me perfectly. He did my feet so good and no one I have had took the time to really do a good job like he did. I definitely recommend him to anyone and will be back for sure!!! Thank you Eddie :)

Sa
Review №33

Absolutely love this location! I came to them after having a bad experience at another facility and booked a massage with Leahann who came highly recommended. Over the last ten years of getting deep tissue massages, she is by far the best therapist I have found. She is incredibly knowledgable, professional, and we have made tremendous progress with my chronic pain. The staff at this location are also very professional. 10/10 would recommend!

El
Review №34

Kat is so amazing for facials! She talked with me about my skin and how I can get it better! She recommended products that I could afford and were from Ulta which really helped because I live in flagstaff so I can get the products when ever I needed at a good price!

Di
Review №35

I had a wonderful experience at ME. It was my first facial ever. Kylee was amazing and helped me to relax. When I saw myself after the facial I was so overjoyed with my rejuvenated appearance. Kylee was the best and would defiantly ask for her when I come back.

Da
Review №36

Visited ME in AZ on Happy Valley Rd.It was my first visit to this location. And, it was my first visit since receiving my 2doses of Covid vaccine. Was greeted by Keisha who was at the front desk. She was wonderful! I was 30 min early for my appointment - my mistake - and Keisha made sure I was comfortable. Tea, honey and orange slice. When my time arrived, my therapist, Samantha, gave me a thorough, professional massage. Just what I was hoping for. I fell asleep. Ah, there is nothing like being pampered at ME.

Ja
Review №37

Being new to the massage world, it quickly grew on me, but I know everyone has their own techniques and I wanted to find one that was good for me. After 4 months, I found an individual that is really really good and works well to relieve the tensions. The staff at the N. Phoenix (Norterra) Location are amazing. They are always very helpful, friendly, can answer any questions. My visit on 2/20/21 proved that when one of the staff members actually took the time to help an elderly, less tech savvy, women who was there with her daughter and grand daughter. She was very patient, answered questions, and literally walked her through the process for enrolling. That doesn’t happen often enough now days - most places would have let the family deal with it. Huge kudos to the staff at that location!.

Ha
Review №38

Kathrine was a fantastic esthetician. She was informative and knowledgeable , a great conversationalist and gave the most fantastic facial massage. Seriously the best facial I have ever had, my skin is GLOWIN!

Sy
Review №39

Thank you so much Frank for helping me feel totally comfortable and relaxed! Ive had massages in the past, but never any as great as yesterdays. I have been having frequent headaches due to tense muscles and Frank explained different techniques and what he was doing specifically to help with my concern.

ga
Review №40

Very professional and very timely I can get in and out on an exact scheduled time ...ive had two messages from two different masseuses both were very different and both were wonderfully done...looking forward to my next...

Lo
Review №41

I was very impressed by the patience and professionalism of Kisha! She was so helpful in assisting me with setting an appointment for a massage. Her customer service was an exceptional breath of fresh air and much appreciated! Keep up the outstanding work Kisha! You make Massage Envy a desirable place to patronage.

Mi
Review №42

Susan was amazing! She listened attentively to what I said about problem areas and then focused on them. She was creative in her approach and technique, clearly skilled in her craft.I booked another appointment with her immediately!

Su
Review №43

My massage was excellent with Danyelle but I am not happy with the office staff. I signed my Covid forms before entering. When I checked in, I was asked to put on a mask which I questioned because this was different from my last visit. As I sat in the foyer, the client that checked in before me was not forced to mask. If your policy is that, then require all to comply. This is exactly why these mandates are ridiculous. They can’t be subjective.

Sh
Review №44

Krystal was awesome, she really had me so relax and relieved from tension that I over slept just a little bit this morning but it was all good. I have not had a massage in years and I truly appreciate my kids for such a wonderful birthday gift.

Sa
Review №45

Heather it was my first time. It was a pleasure meeting u. She made me comfortable with conversation and laughter. She was firm but gentle with my massage. I had a very good experience!!

Ch
Review №46

Danyelle is amazing! She is professional, has the perfect pressure, not too soft and firm enough it hurts just a little but feels amazing when shes done and has all my kinks and knots worked out! Thank you ☺

Se
Review №47

I received a deep tissue massage for the second time from the same Lady. She was good the first time for 60 Minutes. But this time I paid for 90 minutes. And she wasnt that good. She was falling a sleep while she was 💆 me. I was a little upset that you can pay for a massage just for them to fall asleep during your session. That wasnt professional or good quality like the last time I was their. I think she is only good to do a 60 minute massage. If you want more then 60 minutes. That will be at your own risk.But for the most part. The front desk is very professional.

To
Review №48

Booked a COUPLES massage for my girlfriend and I for Saturday. We showed up for our appointment and they took her first. I was confused and after I waited 15 minutes I finally asked the front desk and she told me due to lack of space they dont do couples massages, just individual massages. After explaining my dissatisfaction with the lack of communication and since my girlfriend was already 20 minutes into her massage I told them to cancel my appointment since its not what we wanted. After ALL this confusion she was also going to charge me a cancelation fee!!!! Ill just end this with it was a TOTAL waste of $100

Ka
Review №49

Leann was amazing! I came in with a lot of pain and tightness and she found all my problems area- even the ones I didn’t realize were there! Left feeling relaxed, pain free and so happy!

Ri
Review №50

Rosalina did an amazing job and gave me some great stretches to perform between sessions. She also was able to release a lot of the tension in my shoulders and neck which was greatly improved afterwards. I highly recommend her specifically for your massage sessions

Ma
Review №51

Leanne is fantastic....she has helped me so much. I have been pain free for almost 5 months. The messages have prevent steroid injection 💉. Thank you Message Envy

Sh
Review №52

Many thanks to my therapist Topher! He is very good at his job, with very strong hands that really helped to alleviate the muscle tension that was causing my migraines. I would recommend him to anyone, especially if you need deep tissue work. Hes very professional and respectful. Thanks Tod!

Re
Review №53

Daniel was absolutely great making sure to really focus on exactly the spots that were bothering me coming in. He kept one hand on me at all times which made me feel very comfortable when I’m typically a pretty jumpy person.

Er
Review №54

My esthetician, Kylee was extremely professional and accommodating to my skincare needs. Her techniques made me feel very relaxed and my skin was glowing after the treatment.

Je
Review №55

Cierra is Amazing!! I’ve never had a massage therapist so professional & knowledgeable.I try and go at least once a month. Nothing better, feeling relaxed and refreshed after my massage.

Pa
Review №56

Got the facial as a gift for my birthday. It was incredible, Kylee was knowledgeable and very friendly. Left feeling softer skin and very relaxed. Definitely suggest!

An
Review №57

Great location.JoJo is amazing if youre looking for a great massage therapist. She really listens and takes what you say to incorporate into your session. Cant say enough about my experiences with her. Ive had 5 sessions this far.Nate is amazing when it comes to esthetic therapy. He has a very nice touch which is great for the face.

Su
Review №58

CC is absolutely amazing! I have had several massages from her and she never disappoints!

Ti
Review №59

20 stars actually!!!!!!!!. My therapist Luis Gonzalez is absolutely perfection. He is so talented, amazing, and his touch is so beautiful. He has been my therapist now for awhile and my loyalty is so strong. I wont go to anyone else Luis knows exactly what I like. I need my Looie massage much needed indeed. Thankyou for being so wonderful you are absolutely the best.

Ji
Review №60

When I first went to Massage Envy, The front desk helped me find the right therapist for my preference of pressure. They picked Rosalina and once I told her the areas in my back where it have pain she worked her magic and gave me some tips on what different ways I can be doing things to help my body muscles function proper. Since I been visiting her for my monthly sessions my back has been alot better and I feel better about myself. Thank you very much Rosalina!

Sk
Review №61

Got a shoulder surgery 2 months before visiting here, which caused alot of muscle tightness in my back. The massage therapist was able to identify problem areas and address them effectively. Left feeling better than I had in months!

Sh
Review №62

This was my first time at Massage Envy. At first I was very uncomfortable because it was my first time getting a massage and first time doing something like this. Honestly, my experience was amazing. From the customer service and service they provide was excellent. I am definitely coming back.

Li
Review №63

Daniel is the best therapist there and I schedule out months in advance just to work with him. I hope you give him bonuses and raises to keep him there forever. He is AMAZING

ad
Review №64

Krystal gave me my massage and it was so relaxing. She applied just the right pressure and worked out some mighty knots in my shoulders. Great experience.

El
Review №65

Front desk staff is very friendly and dedicated to their roles. Daniel my therapist “the BEST” trigger points is his specialty massage nurses call them “treasure points” figure.

Ma
Review №66

I havent got massages over a year due to Covid. I must say this was the best massage Ive every received. Rosalina is fantastic so I booked appointments with her till the end of the year.

Ki
Review №67

I had a massage with Matthew. He spent the time to make sure that I was taken care of. He Took the time to make sure that he was working through my knots and pains. I had a facial with Kay. It was amazing and probably one of the best facials I’ve ever had

Kr
Review №68

Morgan is a wonderful therapist! She always goes above and beyond to make sure I get all the areas I need worked on. I always feel great relief when I leave.

da
Review №69

The message here was nice and I enjoyed it. However I only give them 2 stars because the extreme hard sell after the massage to sign up for membership and book another appointment immediately. Push push push. Completely ruined the massage. Will not return again.

Te
Review №70

It was wonderful! An hour and a 1/2 massage I thought relaxed and rejuvenated juvenated thank you so much I look forward to our next massage have a great weekend everyone

Br
Review №71

I have neck, shoulder, and back issues. I started seeing Danyelle at Massage Envy and she has really helped with the aches and pains. Regular visits do wonders for the stress, tension, and pain. I highly recommend her!

Li
Review №72

Morgan is the best deep tissue therapist within the organization! It is hard to find a good deep tissue therapist these days, so I appreciate her amazing technique, strength and skills!

OI
Review №73

I think 90 minutes should be 90 minutes, not 1 hour and 10 minutes.. I paid for 90, not 70 right? I specified my back as a main focus of the massage, Tiffany barely touched it.. Wend up and down the spine 3 times and that was it.. I also included feet, she havent touched them.. Even though, I left $20 gratuity out of pity, Massage Envy wont be getting my dollar ever again.

Da
Review №74

Cierra was so kind and gently but firm! They really listened to my concerns and explained what they were doing and how it would help. I definitely felt better after than I did coming in!

Ev
Review №75

I want to preface by saying that the service I received from the specialist I saw was great. However, once I was done with my session, I went to pay using my gift certificate I had received for Mothers Day for the amount the person who purchased it for me was quoted as being the amount it would be for me to receive a facial or massage. The person at the counter informed me that because I had once before used Massage Envy in the past (also from a gift certificate), that the service would cost almost double what my fiance had been told. Then, they proceeded to tell me that it would not be that much, I would just have to sign up for a 12 payment obligation totalling almost $800. I was actually considering a membership until it occurred to me that they were trying to bully me into an $800 commitment from a gift that I received. I will never do business with Massage Envy again and I will go out of my way to ensure everyone I know will avoid it as well.

Li
Review №76

Do not sign a contract. I live in another state. They promised it would transfer (it did not). They promised I could cancel any time (I cannot). I have been trying for five months to cancel membership. Ive called, emailed, and today I sent a letter to the corporate office and the BBB. The Director is the only person who can cancel. She is mysteriously never available, and never calls back. I get no response to written or email requests. They are literally stealing and they simply dont care. I have no use for companies like this. They should be ashamed. There are lots of reputable, honest massage businesses folks, this is not one of them. To the employees who are in the middle - dont walk, run to another job. Youre better than your boss.

cr
Review №77

I received a massage from Sam and she was absolutely wonderful! Very consistent pressure and fabulous flow. I was so relaxed at the end of my session I didn’t sant to get up!

Na
Review №78

Cierra really listened to me when I communicated my issues with my neck and shoulders. The massage was great and addressed every muscle in my back!

Je
Review №79

Frank was absolutely amazing. I had an emergency visit and they could only fit me in for a half hour. In that half hour, Frank did more to help me than Ive had in multiple visits. He had magic hands. So sad he is leaving.

Sh
Review №80

Daniel was excellent!He gave me one of the best deep tissue massages I’ve ever had: worked on hips, back and feet!

Sa
Review №81

My friend went there and he had a very aweful experience. Though he does not want to write any review. So I am writing on his behalf. Due to this difficult time, he highly recommend to not to visit expensive spa like massage envy, because the therapist there are very scared of COVID19. And they have a good explanation not to give therapy properly on a same rate like they use to give before COVID19 outbreak. So there is no way this spa should do any business or functioning during COVID19. They should shut down and stop running unnecessarily for just earning money and fooling customers, does not make any sense. But I will not say the therapist name. Running spa during The Pandemic does not make any sense. Therapists are realy not comfortable performing massage, as per the requirements of the client. However, They work only those area of body part needs to work on, and still!! they dont put any efforts on those target area as well,,, because of COVID19!! as my friend said. We Highly recommend not to visit expensive massage centres like the Massage Envy and loose 65$ instantly with no benefits. And dont take membership, it will make you clients, loose more. ONE MORE TIME THE Therapists,, are not comfortable during this hard times, so called COVID19.... And the receptionists lol,,,they are truly many,, and unnecessarily overwhelming !!, They cant think like a massage therapist use to think and infact not even this system, thats bad, aweful!! They only know to follow protocol,,, to charge clients/customers and promote membership plans as they employees, its their job,, even in this COVID19 Pandemic...Thats the truth!!!

Je
Review №82

Daniel was absolutely amazing. Focused on my areas of concern. He noticed areas that needed additional attention. I left feeling relief in my stress areas. Cannot rave enough about him.

Su
Review №83

As alwaysDanyelle really understands what my body needs and is great at communicating with me about what I want in addition to what I need. This time, I also had Tod. It was a wonderful experience and I felt like a queen.

Li
Review №84

Susan is the best! She takes time to make sure her clients are comfortable. She is extremely professional and she cares!

Ca
Review №85

Always a pleasant experience. Cierra is, in my humble opinion, the best masseuse there. She is Highly qualified and trained, friendly and professional at all times

Je
Review №86

Great experience. They were friendly and the therapist made me feel comfortable and did and amazing job.

Jo
Review №87

Vanessa is amazing! One of the best massage therapists I’ve ever experienced. Facilities are clean. Always on time.

Er
Review №88

Krystal is one of the best! She knew everything I wanted to make myself comfortable for my massage ..I felt so good after I left ..I love this location!

Ka
Review №89

Vanessa has my vote. +10. She is very concerned about my feelings, health and well-being. I always feel relaxed and healthy when I leave Massage Envy. Thank you Vanessa😁

Ha
Review №90

First Massage ever! It was amazing! Lizbeth was extremely kind and made me feel really comfortable! Cannot wait for my next one!

Pa
Review №91

I had a massage with Eddie, he is amazing. I highly recommend him. The staff has always been very accommodating with my schedule. High level of CS.

An
Review №92

67 degrees as a temperature is totally unacceptable in the beginning of December while getting a massage. I was waiting for the massage to be over so I could get dressed and leave. The excuse was that the HVAC was acting up!? Here is a bit of business advice if you are operating a business where you are selling the idea of relaxation making sure the thermostat reads a comfortable level while your clients bodys are exposed for massage is a good start. Offering a enhancement for freezing while getting a massage and paying $68 for a hour and a half massage is sorry. I know you are a tenant and dont own the building you are operating your business in but step up and get someone out there and pay yourself to fix the problem or risk losing clients!

Se
Review №93

Leahann was amazing, paid attention to my trouble spots and what I wanted out of the session, and gave the best massage Ive had in a long time. Great experience!!!

Er
Review №94

I had a 90 minute massage with Heather yesterday……. It was Awesome and after that I had a facial with Kylee, again awesome! Thanks again gals. I’m 49 and loving it. Yippee!!!!!!

Ci
Review №95

Susan always been a great massage therapist. Been a client of hers more than 5 years. Always done above and beyond my expectations.

Na
Review №96

I’ve had consistently great service and massages here. I go to Sam each time and she has been able to keep my back and neck pain in check ❤️

Jo
Review №97

Danielle is amazing. I thoroughly enjoy the work she does and cannot wait till my next appointment.

Ir
Review №98

Susan was very professional and I received the best massage especially my head. I can’t wait for my next appointment with Susan!Thank you Susan!!!

Cu
Review №99

I’ve been a massage envy customer for over 7 years. Heather and Danyell are my go to massage therapists at the Happy Valley location for the last 3 or 4 years.

Ha
Review №100

I was looking for a massage with lots of pressure to relieve some serious tension in my back and Cierra was able to do just that for me! Great front desk staff- very welcoming and friendly!

Cy
Review №101

Heather is a GREAT masseuse! She just has a feel for tight spots and what kind of pressure you need. Highly recommend!

Ja
Review №102

Hank your expertise with my spine was like a miracle. It hurt sooo good and really made a remarkable difference in my pain today, can not thank you enough. Was a pleasure, will be back.

Ra
Review №103

Heather is my favorite therapist. She is responsive to her clients’ needs and always does a great job.

Mi
Review №104

I always get fairly decent massages but I have to have a certain person to get exactly what I want and 1 * less and also it can be very hard to get a preferred person to massage you that fits your schedule if you are not doing the 9 to 5 regular jobs

Ro
Review №105

I am a member at generally frequent this location. Service has greatly declined in the past couple of months. When I call to schedule an appointment they usually dont answer the phone. I have been calling for over a week now. When they do answer, they dont have nay opening available for at least week. Im guessing that they are short staffed at the front desk and perhaps the therapists also. Management needs to address these issues without delay.

Sa
Review №106

Susan was amazing! First massage expirence and made me feel so comfortable and safe!

Ed
Review №107

Would not recommend. I paid for a full body massage, I got shorted by 10 min, also did not have feet or thighs massaged.poor quality work. will not go back.

Ro
Review №108

My therapist (Susan) is a blessing for me physically and mentally 💓!! Have been seeing her for over 10 years, she is wonderful !!

Gr
Review №109

Daniel does an excellent massage. He listens to where my issues are and is able to focus on the pain and resolve for me. Thanks Daniel

Kr
Review №110

Danyelle is great! She listens to what I’m asking for. She does a great job without me being sore for a week after.

Co
Review №111

Great experience. I would of liked more pore cleaning on my nose but overall a relaxing session!! Kylee is super nice!!

Do
Review №112

The people are very friendly and the therapist( s) are incredibly talented. I go every week...only because I cant afford to go every day. Highly recommend!

Mo
Review №113

Matt always does a phenomenal job. I’ve had many massages over the years, and his skill level is top notch!

Jo
Review №114

Matt is amazing!!!! Extremely professional and knows his stuff. I have been working with him for about 4 months and it has made a huge difference!!

Cy
Review №115

Matt is, without question, THE BEST! This massage therapist DESERVES recognition! I cannot live w/out Matt. Honest to God! He is a JEWEL!

Re
Review №116

Tod is an excellent massage therapist @ Massage Envy, who does deep tissue & stretching. I would highly recommend him.

He
Review №117

I had my appointment with Tod and he was wonderful. Very insightful on the muscles and stretches needed to relax and assist with my pain.

Li
Review №118

Danyelle is great! Very professional and works with her clients to identify the areas would benefit their wellness care!

Ti
Review №119

Sam was great but her room was right next to a mans office and he was SO loud almost the entire 90 minutes. Totally killed the vibe.

De
Review №120

Krystal is amazing! Usually takes at least three weeks to get an appointment with her, but well worth the wait!

Li
Review №121

I felt safe and comfortable with my massage therapist. It was soothing and I was floating by the end. It made me feel great!

Am
Review №122

Morgan was very helpful. Great if you need a deep tissue massage. Would recommend to anyone!

Er
Review №123

I left a very sentimental family heirloom in the room, only to return 1.5 hours later to find it stolen.I’ve filed a police report and canceled my membership. Sadly, this is something that can never be replaced!

Lu
Review №124

Had the honor to meet pretty much everyone here. Megan, Erica and Adriana! All of them are very helpful and look forward to getting a facial done here.

Ke
Review №125

Have been going to this location for almost 5 years. I always have wonderful service. Would highly recommend Leeanne is the best!

Pr
Review №126

Tod listened to my massage needs and addressed each one perfectly! Loved the stretching too.

Ja
Review №127

Perfect ...but pricey

Ma
Review №128

Daniell gives the very best massages. She is also professional and extremely kind.

Er
Review №129

CC was awesome. This store is far from my home (there are several that are closer), but I’ll be back for CC. She’s fantastic!

Jo
Review №130

CDC removed mask mandated and with vaccinations happening. No patrons should be required to wear masks makes breathing difficult for when fact is in the massage pillows,

Br
Review №131

Go see Daniel he was magnificent! He was so good I booked my next session and made it 90 minutes

P
Review №132

Great massage as usual. The experience there is consistent every time I go.

De
Review №133

Crystal was awesome and helped me relieve tension and pain in my neck and shoulders. I slept much better last night.

Vi
Review №134

Leahann was fantastic! Perfect pressure, friendly demeanor. Great massage technique.

me
Review №135

Heather is amazing at what she does! Will definitely be returning to her services next month!

Bo
Review №136

Heather was great, my back and shoulder were really tight, feels much better now.

Mi
Review №137

I thought she was really nice but she asked what brought me in and I said lower back pain and my shoulders and she did touch my lower back at all. I’m going to try going back again and see someone else.

ch
Review №138

Heather L. is a great therapist. She listens to my needs and applies her skills accordingly.

Ro
Review №139

C.C. is AWESOME!!!!! THE MASSAGE SHE GAVE ME WAS FANTASTIC ....I WAS ABLE TO DO MY JOB BETTER BECAUSE SHE GOT THE SPOTS THAT ARE CAUSING ME TROUBLE

St
Review №140

Susan always knows how to help my physical injuries. She has sound advice and is very knowledgeable.

Do
Review №141

Clean. Quick check-in. Good value. Once I found a therapist that I really liked, I keep rescheduling with him. Q

Li
Review №142

Love this location, my massage therapist Demi is the absolute best.

Cr
Review №143

This is a good location, mostly great experiences, just a little difficult to schedule

CH
Review №144

Had Daniel for a deep tissue massage yesterday. Best session I have had in years!

St
Review №145

Very impressed. Hard to find experience and knowledge but got luck with this one. She nail the spot. Rhomboids👊🏽

Ir
Review №146

First time I went I for a facial to that location . The skin specialist was above and beyond with my skin concerned . I definitely going back .

Ja
Review №147

Professional and courteous staff that cares about my well-being. I go for massages routinely

Ta
Review №148

Danielle was great. I was so relaxed for the rest of the day. Thank you

Br
Review №149

Great job massage. Daniel deserved to get 10 not 5 stars.

Ca
Review №150

Had an AWESOME massage therapist. Staff was super nice and facility was clean.

Jo
Review №151

Leanne is the very best and is the reason I continued my membership. Thanks!

Ke
Review №152

Ive been seeing Leahann since this location opened and her technique and professionalism keep me coming back..

Ka
Review №153

DO NOT SIGN INTO A MEMBERSHIP!!! You will never get out of it, no mater how many times you call or email them the required form. I moved two months ago and I am still fighting this location to stop charging my credit card.

ji
Review №154

Chance is the best receptionist Ive ever experienced. Minus one star because Ive heard the manager is a complete idiot, douche.

St
Review №155

Daniel was able to relieve the tension i had in my shoulders and back. Great experience

Ki
Review №156

My guy Tod was amazing!! I’m definitely sticking to this location for now on!!

Sh
Review №157

Morgan was very good at the Deep Tissue massage. Feeling better already

Ke
Review №158

The staff was very welcoming and nice. Sam was amazing and made me feel very comfortable 🥰

Be
Review №159

Susan is a very talented therapist ! I’m sending my whole family to her !

Br
Review №160

Great service. I love Daniel who paid attention to my targeted areas great job!!!

Re
Review №161

LeAnn is the best! Intuitive massage, friendly and the environment is clean.

Na
Review №162

I wouldnt recommend using this place at all... went in and explained my injury and they literally completely avoided working that spot for the entire hour...

Ki
Review №163

Sam did a great job, was professional l, listened to what I was needing and followed through

Bo
Review №164

Leahann did a great job listening to my medical history and finding my tight spots !

Le
Review №165

Heathers a life saver, gave me the ROM back in my neck and helped my headache tremendously. 10/10

AQ
Review №166

I WENT IN FOR LOWER BACK ISSUES WAS VERY SPECIFIC ON QUESTIONAIRE, THE RECEPTIONIST AND THEAPIST. SHE SPENT SO MUCH TIME ON MIDDLE BACK AND SHOULDERS THAT NEVER GOT TO LOWER BACK AND DONT FELL ANY BETTER THAN I WENT IN. TO BUSY WANTING TO SELL UPGRADES THAN LISTING TO THE CUSTOMER. WORST MONEY I EVER SPENT

Su
Review №167

The staff at this location have always been great! I cant say enough about this Massage Envy location!!

Co
Review №168

Worst exp ever 😞just funny that they can charge me for a cancellation but then dont offer to comp me when they canceled on me an waisted my time

Li
Review №169

Got a deep tissue massage by Francisco and I feel so much better. They are so friendly there.

M
Review №170

Lizbeth is amazing! Great attention to detail, professional and knowledgeable.

Li
Review №171

Lizbeth is the best for massages and facials! I love coming here!

Ro
Review №172

Great place... I cant seem to find the time to do one massage a month!

Sh
Review №173

Great place, always professional and friendly. Rosalina is awesome!

Ja
Review №174

Angela is amazing. If you want a great facial see Angela.

Li
Review №175

Daniel was great and all the staff were super friendly.

Li
Review №176

Liz is the best. I always leave feeling so good.

Ce
Review №177

Krystal is the BEST! Very knowledgeable and uses the perfect amount of pressure.

Th
Review №178

Susan was my tharipest, small, soft, strong, glorious hands. Loved it.

Ca
Review №179

Extremely professional, and a very relaxing experience. Definitely going again!

wi
Review №180

Highly recommended, pleasant experience with all the staff. Angela is excellent!!!

Jo
Review №181

Angela gives the most relaxing facials I have ever had. 🌟🌟🌟🌟🌟

De
Review №182

Daniel was great! It was very relaxing.

Vi
Review №183

Massage was simply amazing. Shout out to Morgan!

Me
Review №184

The massages are fantastic especially for therapeutic purposes.

Ta
Review №185

Susan was incredibly friendly and a magical massage therapist!!!

ri
Review №186

Carlos is great. A must if you need a good massage.

Vi
Review №187

See Angela for all of your facial needs. She is the best.

Pa
Review №188

Professional friendly, kind, and great massage.

Ch
Review №189

Great value and very clean rooms. Excellent friendly staff

JB
Review №190

Great location. Really enjoy working with Krystal.

Vi
Review №191

Great place

mi
Review №192

They were rude,disrespectful, & lateBut massage was good

Ju
Review №193

Wonderful place! Daniel is so great!

Ch
Review №194

The girls are amazing there!!! Always helpful and friendly!

Lo
Review №195

Nice place to get a message. They have membership plans.

ju
Review №196

She’s the best. Thank you

Ma
Review №197

Book with LIZBETH! She’s amazing.

Da
Review №198

Very rude and if you build up sessions they make it nearly impossible to catch up

B-
Review №199

Krista and Lehanne are the best.

Information
23 Photos
199 Comments
4.5 Rating
  • Address:2330 W Happy Valley Rd #1021, Phoenix, AZ 85085, United States
  • Site:https://locations.massageenvy.com/arizona/phoenix/2330-w-happy-valley-rd.html
  • Phone:+1 623-780-3689
Categories
Working hours
  • Monday:8 AM–9 PM
  • Tuesday:8 AM–9 PM
  • Wednesday:8 AM–9 PM
  • Thursday:8 AM–9 PM
  • Friday:8 AM–9 PM
  • Saturday:8 AM–8 PM
  • Sunday:10 AM–7 PM
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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