Massage Envy

At one time before COVID, this was a decent location. However since the mandated lockdowns, locations closed in the metro area I would not recommend this business. This in no way reflects the therapists. I have always had a good experience with them. The owner had the audacity to raise the monthly rate for members even though it is nearly impossible to get a massage appointment. If you are lucky to get a massage appointment its 6-7 weeks in advance. The owner also had the nerve to keep automatically charging its members during the shutdown. Whats the use of getting a massage if you cant get in regularly. I have heard all the sob stories about the business being unable to get therapists. I want results not more excuses

I purchased a monthly membership for my husband this past Christmas that would start the beginning of January 2022. It is now July and my husband has yet to be able to get an appointment. Any appointments he has booked have either been canceled bc the masseuse quit, or the appointment was never in their system. We have tried contacting management to get some sort of answer as to why they are making it so difficult to receive the services we have paid for but they have either been slow to respond or just punt us to the local franchise owner, which we have never heard from.Dont waste your money on the monthly subscription!Update (1/6/2023) - Now that I have had this membership for a year, my husband has only received 3 or 4 massages. Each time he schedules an appointment it either magically disappears from their calendar or they call a few hours before the appointment to cancel with no follow up to reschedule. The store manager does not return calls or even emails when asked. This has been such a disappointing experience, or lack of experience. Again, dont waste your money here.Updat (1/25/2023) we just received notice that this location is shutting down and we need to either transfer our membership to a different location or use all 11 (!) remaining credits in the next 60 days. We were also charged on January 3rd and the notice of their closure was sent less than a week later. This place is terrible. We have tried calling but no one will answer or return calls or emails.

Individual therapists are fine (not all, some are good some are not, totally different standards in training) but there are never appointments available and the staff don’t seem to have any idea how to help you understand your membership or get you booked. Honestly the worst massage envy I’ve ever been to having a membership for years.

I have been kept on hold for up to 7 minutes trying to make an appointment. As well as no communication regarding my upcoming appointment being cancelled. The therapists are great, but I feel like it could be ran better.UPDATE: I did exactly what the owner requested. I have yet to hear back. Its been a few weeks. Dont bother going here. Massage Envy is great, but this location and management could clearly care less.

Can’t get an appointment to save my life. They’re just draining my bank account every month. Finally decided I would go for services I wasn’t as interested in such as facials so that I could use up my credits (I’ve amassed so many since I can’t use them) before I cancel…because when you do cancel they take away what you’ve paid for so it’s like flushing your money straight down the toilet. Booked an appointment. Showed up. “Oh, we’re sorry, we tried to call you but your voicemail is full.” Person hadn’t shown up for work and wasn’t answering her phone. I was going to ask for help getting some future bookings but the person at the front desk was so prickly and unfriendly I decided not to bother. I really wish I’d never signed up with this company.

I have been a member for 10 years and I absolutely love this location for the amazing staff and massage therapists.! The facials are awesome as well! Everything is always clean and well put together. Thank you for your dedication to an overall wonderful experience!!

Worst than absolutely horrible!!! I would give it minus 100 stars if possible. I showed up for my 90 minute massage with Steven today. Although the mask policy has been lifted, Steven still requires a mask. I was given not advance notice to Stevens personal policy. My massage for today was cancelled after I have taken time off from work and showed up on time for my massage. During COVID there were limited massages available but dues were still charged. I scheduled advanced appointments for November and December. All of my appointments were cancelled by Massage Envy with no credits or concessions given to my account. In January my massage was again cancelled by Massage Envy....no credit or concession given. After my experience today, I asked for the months dues to be credited back to my account. The front desk informed me that ME does not give credits!!! I insisted on speaking with a manager. There was no one available because ME is seeking to hire a new manager....go figure!! I asked for a phone number to call someone in charge. I was told there were no phone numbers for managers and was given the email for Chelsea Currier, Director of Operations I insisted on a phone number and refused to leave the premises until given an actual phone number. The front desk threatened to call the police. I invited them to do so. One of the front desk staff went to the back, apparently to call Chelsea Currier,....and came back with a phone number...apparently a bogus number which answers The Google subscriber is not available. While in the ME I also asked for slots available for a one hour massage in order to give one of my credits to a friend. I was told the ME therapists were booked up through July...but ME will continue to bill for monthly dues. The front desk staffer instructed to go to another location to use my credits!!! I have belonged to Massage Envy in Atlanta and Fort Lauderdale and I have been very pleased with the service in those cities. This location apparently cannot hire therapists to support the monthly membership demand for service. Another caution...ME uses a separate method for tipping. The pad will indicate the level of tip to be given to the therapist. For my last message of 90 minutes ($90 in credits) the pad shows 20% = $34.45. 20% of $90 = $18. The charge was almost double!!! I would normally tip more than 20% but the charge is very deceptive in the calculation. This Massage Envy is a Sham and a Scam!!!

Worst massage I have ever had. The masseuse was obviously a tense and awkward for some reason she had hang nail that kept scratching me during the massage she kept fiddling with things around the room for quite some time eating into the actual massage time. Massage itself was very meh and I feel silly for having paid for this. It really didn’t seem as if this masseuse knew what she was doing at all. I’ve had multiple massages and I know they’re not supposed to be like that. And the number they respond to this post and have up does not work.

This location appears closed. Had a 9am appt and the door is locked and all product, computer systems are gone. I did not receive any phone calls, emails, or text messages about this closure. The message envy website still has my appt listed. Similarly to other reviews I also had a membership package which I had to extend because there is not enough availability. This is extremely unprofessional

I’ve been going to this location for a few years now and they have been nothing but professional and accommodating for me over the time I’ve been going. Jen is one of the aestheticians and I’ve been seeing her for over a year. She is wonderful and has really helped my skin! I occasionally get massages and Casper is also really wonderful! He has magic hands! Highly recommend this location!!

I had a massage with Suzanne yesterday. She was fantastic. She did some stretches that were new to me and at the end she showed me some additional stretches I can do for myself to help with the fact that I sit at a computer all day.The massage was also great. She focused on the areas I needed her to focus on and I walked out of there feeling taller and more relaxed.

Wanted to look into a massage but I have to give email address and sign up for membership first. All I want is to see whether there is a male masseuse for my sons first massage. That is all. But the way the web site is set up, I have to become a member before I can see any information on any of their locations. I do not want to give out my email address just to get basic information about a place.

This negative review is just about the website and app! I have been trying to book a simple massage but when I try to make an account it claims that email is already in use but when i try to log in with that SAME email it says there is so account linked to that email...so i tried to book it as a guest but near the end of the booking process you’re asked to either sign in or make an account. very frustrating. i also can’t find a single place to check the balance on my gift card

You get what you pay for, I guess? Militaristic approach to touching/moving me. Inconsistent pressure (Id say it was a little too hard, he would ease off for a second, then go back to plucking my muscles like a harp). The room was bright and I swear he was just using a tube of unscented hand lotion instead of actual massage oil/lotion. I got a 60min package and my massage was over in less than 50 mins. When I brought it up with the girl at the front desk, she didnt even acknowledge it. I wont be going back.

Aleah is an AMAZING esthetician. She is very composed at what she does and really takes the time to understand your skin concerns and needs. Incredibly soft hands, and gentle touch which is great when your skin is sensitive. I would go see her every time! The room was very clean and relaxing. I wanted to just lay there all day and sleep on the heated bed. Thanks again! Go see Aleah!!

I have been a member for years and travel throughout the country, so I have tried several different locations. Nicole is one of the best I have had work on me and the front staff was very friendly. I will definitely be back!

Nice and clean. Really good people that work here. The climate is always set at the right temperature in the rooms as well.

I had a great deep tissue massage here! The front staff was very helpful as well!

What a great place for a massage Definitely got rid of my back pain Great front desk People

Depends if you like your therapist, Ive loved all mine!

The staff are amazing. From the moment you walk in, they take care of you. Looking forward to coming back

I applied for a job here its a nice place but the pay is 13 bucks an hour.

I love this place. I go every 2 to 3 weeks and drive from hillsboro because of the excellent service!

Wifey be working the front desk, killing the massage game tho:)

Friendly, professional staff with great services!

Clean, happy staff an overall wonderful experience

Good massage therapists, nice vibe.

Great venue for various relaxing treatments

Talented therapists, beautiful surroundings and extra amenities.

Members. Johns Landing is the best next to Honolulu

Great place love the massage

Awesome!

Always very relaxing

Left super relaxed

Great therapist

Great rub.

Great therapists

Great therapists