Never had issues until yesterday when I went and got my favorite Funky Republic - blueberry duo ice and upon returning home and opening it this morning - the light on the side where the battery is shown was already on while in the bag and lite up bright, I opened the plastic and it was making a hissing noise, I then tried to rip it and it only caused the after fire to continue worse. I also noticed it’s automatically on 90% (not sure if it ripping in the box overnight had an effect on the battery life) Not sure if it was just a dud vape but I had driven all the way out to Providence 20 minutes away just to go to White Horse after having such good luck! I love the staff and the store I’m just wondering if maybe I got a dud in the box. Unfortunately it happens just doesn’t make it not suck any less. 😕
I have been here many times and have had shipping. I have had my ID verified through the shipping and have had my license scanned at the store. I forgot my license but had a picture of my license (front and back). I had drove a half hour away to be told I could not make the purchase because the law requires to scan my ID. the male employeewas very rude. I asked to speak to a manager and he told me I could not because thats the law. I am writing to inform you that thats not the law in Rhode Island law. The law is licenses have to be scanned if the person is 27 years and younger, I am 40. You also have the right to refuse to have your license scanned. I will not shop here anymore but wanted management to be aware of this.
Ordered the Lost Mary Blueberry Rasberry Lemon vape and the shipping was fast. Love this company and will be ordering my vapes from here from now on. Opened the box and the vape was super fresh and great inhale. Best company to order from. Highly recommended thank you white horse vapor. Subscribe @RideWithBrandon youtube 💯
I didn’t have any problems until my 3th order. I was shipped the wrong product. They did address the issue right away by sending me a return label as their policy does not do replacement orders. As soon as I receive my refund, I will reorder and hopefully receive the correct product this time. For that reason, I have given a 5 star review based on customer service response time.
I cant say enough about this company. I was very worried about making my first vape purchase from an online source. I initially learned about about WHV thru reddit. Prices are good. Very few items out of stock...when I made my purchase I had to verify my identity, which failed. I followed instructions and sent an email to them and they responded just as they said...I dont mind the verification process being very tough. I think its a good business practice. Arrived to days after, could track the whole time, no hidden costs. I highly recommend this business. And if you have any trouble in the process just follow the easy to understand directions and they will put you at ease!!!!! Thanks WHV!!!!
Excellent prices! Excellent shipping times, and even better customer service! 1 of my items I purchased went out of stock, mistakes happen but they called then Texted me directly to send me another item of choice! I will always and forever recommend this company for affordable, reliable devices everytime!
I have been purchasing from WHV for about 3 years, come to find out my last order was cancelled due to writing “bad reviews” so they basically flagged me. This is why websites have this option to write reviews after having many horrible experiences with there shipping and not receiving item I paid for and not being refunded, your damn right I’m going to write a bad review.They lied to me at first saying “they don’t deliver to my state” funny seeing my daughter placed an order for me!! Not only did they lose a customer but they received another bad review.LMAO!!
I have been trying a few different brands and flavors. My last order had two new brands and flavors. Just curious, has anyone else received bad/empty vapes? Two out of my four seem to be empty...burnt flavor on one and the other just doesnt work. I love the company and of course my fav, but what are the odds of two bad ones out of four?! Really disappointed by this. Think I will stop trying other brands and just stick to one brand. Just wish I wouldnt have wasted the money on others. Live and learn I guess
Pretty disappointed with white horse vapor. Weve ordered several times from them, unfortunately we live in a very busy building and someone has stolen our vape packages twice. The first time we had to file a claim with usps before they would help us in anyway. WHV ended up sending us a gift card for the stolen vape amount and we were able to order replacements. Thankfully got the reorder. But just last week we ordered $70 worth of vapes and paid $6.99 for 3 day shipping and some jerk stole them again! Well when I contacted WHV they told me there was nothing they could do due to usps dropping off the package! Kind of crazy that they wont offer a refund and or replacement vapes even though the package is insured by usps. You would think customer satisfaction would mean something to them. They lost 2 loyal customers.Just beware if youre ordering to somewhere where packages may get stolen easily!
I’ve been ordering from Whitehorse vapor for over a year now and there have been a couple of times where there have been issues. In the first year I was on a text message with a young man named David and he would take care of the problems if they arose. David even sent me a free vape because of the issues that I was experiencing. Monday I ordered three vapes and I was sent a confirmation email saying that I would be sent My tracking number and I never got it so I emailed the company trying to find out why my tracking number has not been provided. They answered me back on Facebook messenger and said that they were out of one of the products and I need to order something else, but had I not written to them and complained I would never have even known any of this information, it’s too bad that doesn’t handle these things for them because he did a great job now I have to wait to see if they are going to do anything to rectify this problem. My hopes are because I just went and sent them a new email to send me a different vape because they didn’t have the one I requested supposedly that they will send me a tracking number and send all of my order on fast track shipping that they should pay for due to the inconvenience they are putting me thru. The store is in Rhode Island, but their warehouse is in Texas. It’s about an hour drive for me to get down to their store once in a while. I will take the drive but to hear from the warehouse that they don’t have something in stock and it was available on their website is just not acceptable and this overall has been a bad customer service experience.
Paid for speedy delivery. To bad I never received my products also tried to talk to customer service with no response from them super unhappy.. don’t know why my order was shipped from Texas when the shop in Rhode Island is much closer. Buyer beware when ordering from them..
White Horse has a very convenient location, friendly and knowledgeable staff, and an overwhelmingly vast selection of vape products. If they don’t have what you’re looking for, they’ll have a satisfactory substitution. Could not have been more satisfied with my purchase.
THE vape shop in my opinion. Excellent selection and unmatched prices. For newcomers...its not a shop around kind of place. You basically place your orders online to either be picked up same day or delivered to you. They do have a tablet sort of situation where u can place an order on site but its much easier to order ahead of time. Dont waste your money on the smoke shops that charge almost double for the same products.
I live in Utah and order from this company!!! The prices are significantly cheaper to the point if I have a defective vape, I truly wouldnt care if nothing was refunded, but they did anyways!! Got a response via email even on the 4th of July holiday!! Thank you white horse!! I will continue to spread the word about you guys from Utah!!!💙
I don’t usually leave many reviews but this place earns the highest praise! Great variety and great prices…?however, what I appreciated the most was the knowledgeable and FRIENDLY customer service that was so helpful to me… that’s worth so much more these days! Definitely worth checking out for yourself! I’ll be back!
I’ve ordered from White Horse approximately five times. Fast shipping which you can track through SHOP. The last vape I bought was the Geek Bar Pulse. I love this vape because I can see the battery life and amount of juice the device has which has prevented me from my vape going dead during the day and allows me to know when to order my next vape. I ordered this vape in Strawberry Banana and the vaping is so smooth and the flavor is amazing. Thank you WH Vapor for your fast shipping, great customer service and a variety of disposable vapes to order. I only order through WH Vapor now. Great prices too!
With the “better known” and my favorite brand vapes being “banned” in Louisiana, I’ve been ordering from White Horse. I have no complaints what so ever! Prices are GREAT. With White Horse, I’m only paying $13.99 for the brand I use whereas when they were being sold in louisiana, I was paying upwards of $30 for ONE. Now for $30 I can get 2-3 PLUS free shipping! Even though their minimum for free shipping is $29, you cannot beat that plus even if you do pay for shipping, I haven’t paid more than $4 I believe which is VERY reasonable. I will continuously order through them AND recommend them to anyone I know who uses vapes who isn’t able to find the brand they smoke in LA! Processing and shipping is SUPER fast also!! 10/10 recommend! ☺️
First time customer, ordered online to be shipped to my home. Friend recommended White Horse Vapor because I couldnt find any good quality disposable vapes near me anymore. I was a little suspicious of ordering online, and it was a little difficult to verify the legitimacy of the company online.Verifying ID after making the purchase was a bit of a hassle, but I think the blame for that rests on the outside organization WHV uses for verification.Order was processed and began the shipping process within 24 hours, which was nice. I was able to track my order online, and it arrived at my doorstep four days later. My order did not have any defects. I will also give a + for the prices on the website and free shipping they offer. Incredible deal.My experience with them would have been 5 stars hands down... EXCEPT, the day after I received my first email confirming my order was shipped, I began to receive numerous phishing texts to my cell phone and email I provided to White Horse Vapor about how my USPS package couldnt be sent unless I verified my information on the link contained in those messages.Giving WHV the benefit of the doubt, I would assume they have no knowledge of this, but it seems like there is a data leak happening somewhere in the process of ordering online that is, at the very least, leaking some information provided to WHV from customers. The email I provided was not active and the only recent activity of that specific email address was to purchase from their website.TLDR: Experience with WHV prices/tracking/products was 5 stars, having to worry that they might have accidentally/intentionally leaked my information (especially when customers have to provide ID verification) was 1 star worthy. So I am averaging these and giving them 3 stars for now.
Great site/store. Ordered a few times, ships to mass no problem usually about 3 days. Ships to florida in about 5 days. Its about a 45 min drive from me so when i can pick up its super convenient just oreder about 20 mins before and its ready for you.
I ordered this Esco Bars in White Horse Vapor and i waited almost a week and im not satisfied on the product i received. The packaging of the disposables looks good and the smell is good when you open the packaging but the taste is off. Taste like nothing and it has that strong taste of nicotine that hurts your throat every time you try it. And i ordered 4 of them and spent almost $80 and turns out they were not good like what i expected. Never buying this again! I feel like i just given away $80.
Corrected!! After reaching three different people in customer service i finally reached Sarina. She treated me as if i was a real person, was very kind, professional, and understanding of the situation. I will give White Horse another opportunity. Fingers crossed that all goes well.... (original) I have used white horse for disposable vapes 3 times. 1st time 2 wrong vapes were shipped to me. Customer service advised that I may reorder the ones I requested and keep the other ones at my expense.. that did not sit well with me. But I ordered the correct ones and paid for white horses mistakeEveryone makes a mistake ever now and then. So no issues thereBut when they blamed up for the wrong vapes getting shipped to me and ow wont do anything for me!!!I decided to try again. Give them another chance. This time I wanted to use a supplied coupon for 20% off.I accidentally hit order before putting in the coupon code. Once ordered you can not change itI wanted to cancel order. And reorder with the coupon...no good.I e-mailed Customer service and they explained that I was S.O.L..they could not add the coupon or cancel the order. But maybe my next order I would remember the coupon after it had expired and try to use it then.This has been an unpleasant experience! I would highly recommend steering you away from white horse vapes and purchase elsewhere.Unless of course you dig the B.S. and drama.Unsatisfied!!! --- made satisfied finally!John Stocks
Had a super positive experience with Whitehorse Vape in Rhode Island! Initially, I was going to order online and then waffled About it because I live so close.I called and spoke to someone in the store… An actual human being picked up the phone – that’s a win right there. They were polite, they didn’t rush me off the phone, and they walked me through how to place a pick up order.I went to the store on a Busy Saturday. It’s a gorgeous store from the outside in the inside. If you go, you should be familiar with the stock just because it’s more wholesale than retail environment. The upside is they have some excellent discounted items available. The customer service in person was just as good if not better than over the phone.Chat about a few products and the Gentleman knew the product I was describing, although I didn’t know the name and am poor at charades lol. Both my girlfriend and I made large purchases because the prices are phenomenal and we were treated really well.I had a few other sites I used to use, but c’est la vie. Even a wholesale account I have with my business license can’t compete with their pricing (It’s pretty close).. But honestly, I wouldn’t want to because WH VAPES is doing it right. 🙂😁👍. Thanks guys!
I ordered 3 Binaries and the Cherry Cola just spilled all over my leg so I need to return it. Please tell me what to do cause I called and the nice man told me to contact this way. Help please..I love ordering from WH vapes. Thank you.
This review is for the website, Ive never been to the store.I was weary about buying vapes online, especially given the lack of information on what sites are trustworthy, but my local shop stopped stocking my favorite flavor for the fourth time and Im tired of changing brands, so I got annoyed/desperate enough that I figured Id give it a shot.The price is lower than my local shop, even after shipping. ID verification was a little wonky but it seemed like a website glitch/issue (not their fault), I just had to redo the photos because the site errored me out. My order processed and shipped way faster than expected, arrived in less than a week. I got everything exactly as ordered, factory sealed even.11/10 experience, I ordered 5 vapes so as long as nothing goes wrong with any of them (will edit in a month or two lol), Ill be ordering them from here from now on.Edit: All 5 vapes had zero issues!
Update: 6/16 Spencer from White horse reached out to me about my dissatisfaction, and he made everything right. He apologized for the issues I had and sent me another Elf Bar. Very pleased with how HE made things right, will definitely be ordering again because of how he handled things.I ordered four elf bar disposables from them and even though it said 3-5 day shipping it took almost two weeks to receive them. Which I can understand sometimes there are delays, and even then I wasn’t disappointed. But after receiving my order I noticed one of the four disposables had leaked juice out all over the packaging, even before opening. After opening I tried to use it and it just didn’t fire. Now I understand they can’t know whether or not they send a faulty one, so I reached out and asked for a replacement the same day. Never heard back, so I emailed again and still no response. Just gonna chalk it up to lost money, but definitely won’t order from here again.
Great company! I usually buy my elf bars for $20-$30 a piece in Saint Louis, where I live. But I was able to buy 4 for $55 on this website. They were way cheaper than I can find anywhere else ! and I got a limited edition one and two of my favorite flavors rainbow candy that I couldn’t ever seem to find anywhere else. I will say that they go through ups which i personally think is a pretty bad company. They told me my package was coming two days ago and I got it three days later. Other than that, great place to buy from !
Im dropping both iJoy vapes (you wont accept my return) to my buddies independent lab this morning. He has a vape cloud test panel, cant wait to see what/ all the nasty chems it contains. Results in 24hrs too, what service!
I’ve been coming to Whitehorse for many years! The staff is always really friendly, and the prices are always great! While I do love that there’s always new options available, I will say a slight downfall is sometimes said product will be completely out of stock in store. I really really enjoy the geek bars, and was getting them in store for a bit, but now I can’t go in store to pick up any and have to order online which isn’t ideal since I live so close. There’s also some flavors online that have been online for months and have never made it into the store. I totally understand testing flavors, but I do hope that these become available in store soon!
I have been ordering from White Horse for years, at first they were sending orders within a day they dont seem to understand that if a customer pays for expedite delivery it means that the client wants it ASAP if not why would they pay for it? Now I think you would get it faster if you dont pay for faster service at all thats of course if you ever get it I guess. Its been over a week since I placed my larger order paid for faster service and the order still says unfulfilled. I wonder if they are still in business or they are not in business anymore since they are not even replying to my customer service emails.Please fulfill all your pending orders for your clients regardless if they paid for faster delivery or not you are in business because of us, without clients you would not be in business. The sad thing is that I recommend several of my friends and coworkers and I wouldnt like for the same thing to happen to them therefore, I will have to tell them about not ordering because I dont want to feel guilty because I was the one that told them about this place.
I placed an order for 4 vapes in Dec 2023, 2 of the flavors were sold out, twice. Because of this my order was sent in 2 shipments. The first order contained 1 of the 2 watermelon vapes and the 2nd shipment had the 2 that were substitutions. However, I was still short a vape. Ive called customer service and spoke to a rude man and now can only get voicemail. Im placing another order, only because they have great prices I will update my review based on my 2nd order. Hopefully Ill have a better experience this time around.1/11/24 ** Update....I received my order and it was wrong. Only ever get vm when I call. See pics to see3/4/24 YPDATE#2 So my friend convinced me to try White Horse Vapor again. So I placed an order online for pickup and all went well. However be sure to advise if you wont be the person picking up. Still best prices and selection around and as long as all goes well Ill continue to be a customer 😊
They ship fast, have great prices and the support team helped me right away when I had an issue with a product. Definitely my favorite vape shop!
Great vape store. Good prices. Probably the best in the entire area. Would highly recommend. Can order in advance and pick up
I have ordered several times from this company. I order in bulk 6 plus at a time. Typically one disposable last around a week in half for me. I have had several dudes, poor flavor, Poor battery, just defective or faulty. I opened one last week- grabbed it out and my hands were covered in juice. Juice was all over the package. The outside of the vape clearly shows the saturated paint.I finally had enough decided to email. Told me to request a shipping label- The order number on my last email wouldnt pull anything up. i asked them to look it up via email they sent it to me. Then said all items are unreturnable. i sent an email and photos to be told sorry your outside your 10 day window. We encourage you to check all products in 10 days. Never seen where they encouraged that until you go to there refund section. They also have a special requirement of only 2 returns for customers every month. Which tells me, im not the only one who has wasted a lot money on defective vapes. Gamble your money somewhere else. Terrible customer service. More terrible products than good.
UpdateIssue resolved.Poor customer service to say the least. Gave them specific information on a defective item and asked to return it. Did as requested and told no credit would be issued because of the specific information I sent!?!? Are they kidding? Plenty of other vendors I can spend my time and money with.
Phenomenal staff! Im road tripping across the United States and ran out of juice and they where more than willing to help me locate a sufficient flavor. Once I was able to locate one they still let me try other flavors and discuss other needed items such as batteries and atomizers. They even helped me put them into squeeze bottles for easy refill while driving. Highly recommend stopping in. And there are discounts if you buy in bulk as well!
As a first time buyer, I am extremely satisfied with my purchase! Vapes are authentic, working as Intended, and were delivered in less than 48 hours. As of 1/15/23, Shipping is free and a majority of their products are on sale so I definitely recommend buying from White Horse and will be telling my friends about them. (In a state where flavored nicotine product sales are prohibited in stores)
I LOVE these guys. Ive ordered about 4 times now and theyre always on time, always have everything in stock, great pricing, and great selection!
I order every month, I havent had not 1 problem , mistake or payment problem. They are by far the best!
I saw lots of mixed reviews, so after ordering I was expecting the worst ( for them to not show up) but they came pretty quick!
Inconsistent stock and unreliable shipping. Customer support is slow and doesn’t offer solutions
I ordered 2 times in an hour.. I paid to expedite my order and the first one was LOST and the second won’t be here until march 12??? And I can not talk to anyone on their “LIVE CHAT” it’s not live! Very disappointed…. Especially if they don’t fix the problem!!I’m ver unhappy
Website is VERY difficult to navigate, also no one helps you, or when they do it’s to give the same instructions(6 times….I saved each email) that don’t work.Still waiting on 1st order.I placed an order with different vendor 2 days later & just received that on Saturday (when I was scheduled to get both today-Monday)I will rate the product once received.I only tried White Horse cuz it has 2 brands I love.
I love White Horse Vapor! They have a great variety if vapes and are very helpful. If youre looking for a place that will bring them to your frony door look no further
My package was lost or left elsewhere by the carrier however Whitehorse rectified the situation and I received my products so given they honored something that was done by the courier has satisfied my needs and I have changed my rating to where it would’ve been prior to the couriers mistake 5⭐️ prices are GREAT AND SO IS THE CUSTOMER SERVICE who made the situation rightThank you I am still ordering and my fiancé just placed an order tonight for over 60$ will continue to do our monthly 100$ shopping exclusively. with them for our weekly vape needs
Great price but delivery takes sooo long. Almost not worth it
Found this place through a friend absolutely the best prices on Vapes hands down. Had an issue with one of my products not being available and the customer service Department was phenomenal at reaching out and help me get a replacement right away I would recommend this place highly and for sure will be using them in the future
Honestly, I love white horse vapor, great prices and havent had an issue, theyre totally worth it, you must check them out, and I am not getting paid to put this up!! 😎
I have made online purchases from this store several times and will continue to do so. I am always pleased with the products, but never with the shipping. I do not recommend paying for the expedited 3 day shipping as it always takes longer than 3 days. The first time I thought it was just a weird thing but long shipping time has been consistent. That being said, products are great, prices are a little bit cheaper than in a store, but dont pay extra for shipping.
Ordered online. It was very easy and very fast! Thank you so much! Heard about you on Reddit! 😂
Prices are great but we were in a pinch so paid extra for the 2-3 day shipping and its now been 7 days... wouldve juat done regular shipping if I knew this was going to be a problem
Stopped into White Horse this morning to pick up a few Esco bars to get me through the long holiday weekend and I was immediately greeted by the friendly staff. The store had a cool vibe to it and you could see they were clearly busy but still friendly and willing to help. After looking around and chatting with the sales rep we ended up trying the elf bars in cranberry grape and watermelon ice. I gotta say the Elf bar is so cute and has a great taste, it might just be my new favorite. Thanks for the suggestion white horse. I will be back for sure!
Will only get my vapes from them they are amazing
First time buying vapes online. I paid for the faster shipping late on the 24th and it arrive early on the 29th and it included a weekend. I got confirmation emails that updated shipping and was able to track the package the whole time. I was able to get 4 vapes for the cost of what I spend on 1.5 at a store here. Will always order from here now on!
This place has some really bad customer service 47 years old and cannot stand next to a friend who is purchasing a vape and given no reason why except i do not have my license on me funny part is i wasnt interested in buying a vape..... For me being a business owner i believe that it is really bad customer service guy tried to tell me to go hang out with their big stuffed teddybear imagine that😂😂😂🤣🤣🤣i told them i was leaving a review so here it is
They have always been very supportive and very attentive, if there is any kind of issue they are on it! You all are amazing!
This companies customer service is next level! There was a simple issue with my shipment. Long story short. A representative called me and took a solid 30+ mins out of her day to go over my options and to help me with my order. She was amazing. Her name is Stephanie. My family has used this company for a long time. And we will never go anywhere else! There are many other ecig/vape sites that are either total scams or just don’t care about their customers. White Horse is VERY different. They care. A lot! Highly recommended!
Pay for expedited service. Like 1-3 days ns it ella me over 4 days from when processed. Also not first time they done this
Ive purchased things quite a few times from this establishment online, and although each time hasnt been perfect the customer support is 10/10. They are helpful and responded quickly to any issues Ive had. This website is basically where I get all of my vaping devices due to flavor selection, fast delivery, and cheap prices.
I’ve ordered products from their website 5 times now. Their prices are hard to beat. I’ve had no issues with the shipping process so far. Each time I’ve placed an order, I receive the order 6 days later. I can’t complain considering the shipping is free. I have recommended this company to friends and will continue to do so.
Never received my vapes and they just said oh well your out of luck. Really poor customer service.
I have to say I like this companies website on their product listings Ive been to many different sites but what I was looking for was what the flavors kinda resemble and this company has their stuff together the information they provide on site made my shopping experience so much better and easier.They also have impeccable customer service.. I HIGHLY recommend this business!!UPDATE: The shipping from this company is awesome they let you know when its out for delivery and when its been delivered 😀 it arrived within 4 days of placing order, it was packaged very well and the product I ordered is exactly as described on site and Im very happy with my purchase and product..I will definitely use them in the future when Im ready to order again!!!! Thank you white horse vapor! See you again 😁!
I love the offstamp vape kit it’s my new favorite and the shipping was excellent I will buy more again from WHV
I have only received one order so far. I was impressed with the prices and free delivery. I received it alot faster than it said I would. So I just ordered another one. Hopefully I have the same experience. I feel like a lot of the complaints are people who are trying to get free stuff or just dont know how distribution works. Once it leaves their warehouse they can not control how fast it gets to you. Thank you white horse vapor for saving me money and providing me with satisfied product!!!- oh yeah with growth of business means longer processing time people!!
Dont purchase anything from here online, I ordered 3 vapes on black friday 2023, its December 11th, and still have not received a tracking number or any kind of correspondence. Also, I randomly received a $19 gift card in my email and Im confused so I emailed customer service, and they say the gift card is because one of the items I bought was out of stock. So instead of refunding my order or even emailing me and letting me know that it was out of stock. I just get a random gift card in my email. It has been 3 weeks. Still no product. Still not refund. Still no correspondence. Now im gonna have to take it up with my bank to report fraud.
White horse customer service is terrible. Use to use them a lot. But they don’t honor returns for defective items. They have unrealistic and restrictive return policy and they double tax you if they actually do honor a return. Mind blowing. Sad. They use to be good. Go to local store or a diff online seller.
I ordered vapes on 11/24, spent $144 and have not received them. Ive been sending emails back and forth with customer service and have requested tracking information 4-5 times, and have not gotten any response in 8 days now, nor was I ever given a tracking number. Ive ordered from this company before and havent had trouble until this time.
I have been ordering products from them for almost a year now and have been extremely pleased until this week. I ordered 4 Lost Mary items and 4 days later received a package with only 2 items, neither of which I ordered. I spoke with customer service twice and both times was told that I would have to ship the wrong items back before they would give me a gift card for my full purchase and then I would have to reorder and wait for them again. I asked to speak with a manager but no luck. I submitted a request to return and now I have to wait for that to be approved.Im hoping this is an isolated incident that will get rectified because as I stated, I have been extremely satisfied up to this point.
Been trying to get in touch with them and getting ignored for over an hour about my order that was placed over a week ago and still isn’t here even though they say 1-3 days.Last week they completely messed up my husbands order, made him jump through hoops to return it and now they’re holding $150 hostage for an order he never received and ignoring him. So we are filing a chargeback for that one and contacting BBB.I’ve been a dedicated customer for over a year and spent over a thousand dollars with this business. Never again. They’ve lost me as a customer due to their incompetence, neglect and piss poor customer service.
Terrible customer service. They used to be good online place. But recently not sure what changed in their management or something.My order was missing an item and they didnt wanna ship the missing vape or refund me the money. I shouldve looked into all the reviews before using them.
Im giving four stars bemusedly. First I thought, Wow! Look at these great prices and they even have one of my favorites. So I ordered. Then things got weird. I was put through a number of hoops, understandably, to verify my age. They werent able to verify. I then got a follow up email with more verification instructions. Somehow, I failed those hoops too. I was instructed to contact customer service about the status of my refund. One day later, lo and behold: an email saying my order shipped? Um, okay, I guess.
White Horse vapor is the best!Awesome service.Great prices.Always comfortable engaging Staff or ownership... In fact, they reach out occasionally to check customer satisfaction.In my case... I cant praise EITHER Enough. Staff and Ownership. I can say without hesitation Ownership has chosen their Staff amazingly well ❤️🩹.Professional and Competent instilling Confidence. Yet relaxed and friendly ....Which is reassuring and adds a great personal touch.Shop here!!!In person or online!💯% Satisfaction guaranteed!
They are legit. My order had been correct every time. Free shipping got me at 1st. Now I continue to shop there for convenience, the variety & great prices!! Love this place!!
People usually leave reviews if something is wrong so here’s a positive review. I’ve read a lot of reviews of things that you couldn’t help. I’ve had/have nothing but great experiences when purchasing from you. Your prices beat anywhere in town I can buy them. I receive my order (and I select free shipping) in just a few days via UPS. I will continue to make my monthly purchases from you and know if something goes wrong you’ll fix it. Keep up the good work. You all are awesome
I ordered 10 assorted flavors of ELFBAR disposables. They are my favorite! The shipping was very fast ( I was prepared for it to take awhile per the confirmation email I received since I live in Indiana. It only took 4 or 5 days for me to get them. They were well packaged and in their original boxes. I will definitely order from them again! So glad I found this place!
Tried the Razz TN 9000 strawberry shortcake flavor and its absolutely delicious 😋 definitely one of my favorites
My family ordered from them, so we gave it a try. Ordered 2x and the second time we had 2 faulty ones. I asked for replacements, I couldnt tell them exactly what day I received my order because I never received a tracking number. However, they have one but according to my app..it still wasnt delivered. 🤷♀️ Im an honest person, just asking for decent customer service. Which is really hard to come by. Everyone has return policies for a reason but Im not a repeat offender. I understand the situation HOWEVER, I am a paying customer who takes customer service very important and reads reviews and takes one bad experience and terrible customer service to jump ship. Obviously $30 bucks is way more important to them than satisfied customers. Thanks for my first order being satisfactory but the second one blew it.
I made a purchase from this company. I reached out to them because I had not received my package and the carrier has showed delayed since last week. I received a response, but when I followed up, I was told: unfortunately we dont have control over the logistics of a package... I am not the one that sent it! Poor customer service. The joke was that was asked what I thought of my inquiry response. So now I am out the money I paid for product and will have to file a claim myself with the carrier. Thanks but no thanks! UPDATE: I recd a personal text from Spencer and they are sending me replacement order by another carrier. I was very surprised with the quick and personal follow-up to my review. It was not expected. Customer service is very important to me. I very much appreciate it!
Got my first order in yesterday and ahead of schedule. I’m really pleased with their customer service and all of the disposables I got and tried so far are excellent!Fantastic descriptions of the flavors on their website, I knew exactly what to choose and I was not disappointed.I will definitely order from them again because they carry products that I can’t find anywhere else!10/10 experience honestly, keep up the good work!
AMAZING!!! EVERYONE SHOULD TRY THEM. The only downside is I got a broken vape and cant seem to get any help with that situation. I have faith theyll fix it
Ordered online (a Saturday) , they charged my card, I went through the entire upload ID process, etc. Fine. I understand, but then I get a call Tuesday they dont have that one in stock (I ordered 4), would I like a different one? No. First I can get any number of other vapes or same vape different flavor from any one of a number of places I drive by every day. But theyre out too, thats why WH got a shot. Second, Im not doing business with any business that takes my money and puts me through a process to order then figures out if they have the product. Seems backwards. The typical 3-5 business days for my refund. Funny, took the money right quick, for a product they couldnt sell me.They were nice on the phone, apparently got to my order in the time frame promised, and my refund email came pronto so good on them for that. Just dont take orders for stuff you dont have.First and last time. Sorry.
So the Raz brand did pop ups all over Tulsa Co and everyone loves them but theyre hard to find and expensive when you do!I found these guys and they had it in stock. Best price I found and even though the free ground shipping said a 2 to 3 day processing time and then 5 to 7 shipping I got it the next business day. (Placed order Friday received Monday)I got the vap. Brand new in the box just like from the store. Works great. No problems!I already recommended to friends whove already Placed orders!Honestly this is SO much better than going to the store especially knowing I get it much faster than it says.
These reviews worry me, I went back to my email for my order confirmation and havent got one. Tried messaging the help center said it wasnt avalible almost like it was an account that no longer existed. I am worried this is fraud and that my account inflation will be stolen.
One of the very few online retailers I trust. Every order Ive placed so far has been a flawless experience. Seriously. Love these guys!
I will not order from anyone else but WH! Their prices are great, shipping is fast, and they don’t charge you with all those extra fees like all the others. White Horse Vapor is hands down the best!
Have been doing business with White Horse Vapor for a while. When they ship the correct order, service is fast. When they ship the incorrect order it is a royal pain. I ordered 6 items (or so), and received 3 Elf Bars I did not order. I emailed customer service which was quick to respond. I offered to pay for the 3 Elf Bars if they would ship the correct order but they refused. I must return the wrong order before they will ship my actual order, which means they have my $100 (or so) and it will be a three week turnaround to get the stuff I ordered. When it works, it works, but the hassle makes me want to just shop locally and pay the extra $$ to get what I actually asked for.
I have ordered for 3 years. It seems that only the Escobar, cool salted caramel and tobacco flavors I always get have an issue with. Recieved 3 of them that did not work at all. Thats now near 50 $. I cant even reach out to someone to get my money back. I was also told in the beginning, you received points with your purchase. I have never seen them, ever!. I am making my last purchase with them . A number of other places I can just walk in , try it and if doesnt work, Im right there, they give me another one. I did like how quickly they always arriveand convenient . But cant deal with the lack of customer service
They claim to have refunded my order as I cancelled it within 10 minutes of purchasing. However they still charged me and refuse to follow their own refund policy despite the order stating it is cancelled.
Every other order I at least get two bad vapes. This time I ordered 12 and 4 of the funky republic I ordered didn’t work. Unacceptable. The price seems good if the products work but in my experiences all the bad ones I’ve gotten in the 2 yrs buying from them isn’t worth it. Think I saw a card about recycling your old vapes on my last order, so are they reusing the recycled products and trying to resell them after refilling the juice? Is that why the funky republic’s in my recent order 4 of them came out of packing low battery and when charged only goes up to 66% and doesn’t even hit! In the past when they said no refund has to be within 10 days I just brushed it off like ok, I’m not going to open all 10-12 every order and try them to make sure they work. But it’s too often for defective products from them that I question what they might be doing!
I have ordered from here for years and everytime the shipping is super fast! The customer service response is also quick and efficient ! You can’t beat the prices and the quality of the vapes is great! My favorite is the Geek Bar but you will not be disappointed with any selection you make!
I had issues this last time with them. They suspected fraud for whatever reason then once they fixed the issue sent me the wrong order. Once I complained enough they sent me the right order and I got to keep the wrong one too. Im definitely relieved because I like doing business with them. Very convenient, usually super fast. They won me back.
I never leave reviews but I was there Friday evening, and I had a great experience. The guy in the back was helpful and he grabbed my order at warp speed! The girl at the counter was nice and Im just so thankful to your store/products for helping me to quit smoking. Ill be making a video soon about my process of quitting cigs and Ill be happy to share your website to my YouTube followers! Ty
Kinda bummed, I’ve gone there twice now to get Elf bars and they don’t have the strong flavor I love with Elf. I know it’s not the brand cause I get them elsewhere and it’s such a strong flavor (which is why I like the brand) but for whatever reason the ones I’ve gotten here feel like they’re at the end of their life (juice wise) when I just bought them. I spent $52 and change on three vapes and they’re all lacking in flavor strength.
Buyer beware! I placed an order on 6/02 and still have not received it. You can see from the tracking number that the package is lost in transit. It’s been over 2 weeks now. Customer service lies to me when they shipped it and refuses to give me a refund. If you look on their website, they can “choose” whether to refund any orders and I can guarantee they just don’t give refunds, even if you never receive the product. There are too many other online vape shops to risk getting scammed by White Horse Vapor.
White Horse has great prices, a wide selection, ships fast and excellent customer service.
If I could give this place zero stars I would! Customer service is a joke. Will not respond to emails, will hang up on phone calls and will not put in the legwork to make your order right. I’ve been waiting for a package for 2 1/2 months and have maintained contact about my order weekly but still has not been resolved. Won’t even give the option to refund my money. Do better, this is not how you conduct business.
These guys have been great to order from!I’ve made numerous orders and have NEVER had a problem with any of the orders!Great price, great customer service
I ordered on nov 8. it was shipped that same day. 6 days later, it just now arrived in seattle and its headed to california!! i live on the east coast! i have emailed twice and called twice, left 2 messages in their voicemail. havent heard anything back! disappointing to say the least.well... now 3 days later, still no return call or email. package is still in transit on west coast. this is rediculous!
I ordered for the first time through this company and was excited to try them out. I also paid paid for the faster shipping to get before my vacation. It said my order was delivered to my door three days ago. I was home and no order had been delivered. I reached out to customer service and they said to give it 1-2 days to see if it shows up. Since then I have emailed and they will not respond to me or help to come to a solution. Very dissatisfied customer. I understand things happen, but I cannot even get ahold of them.Update- they sent me a gift card for what I didn’t get and I was able to reorder and got that package in a very timely manner. My vapes are awesome. Thank you!
I love this site and they have good deals. I have had some issues with the elf bar brand and have even contacted elfbar. Thwy so not have good communication with there costumers. In the last two orders of vapes I have bought, 3 of them have not worked and have not heard nothing ...
Its been about a week since I placed my order on their website and they still havent even packaged and shipped my order. They also make you use a foreign app to track your order which forces you to download and give multiple access of your phone and emails to said app. It was extremely difficult to setup and not user friendly at all.They were also out of a vape I had already paid for on their website at the time of purchase, which took them 4 days to realize and send some type of email about.If your websites inventory is faulty, shouldnt you have some sort of compensation for your mistakes than just a measly refund?Would not recommend this business at all and will not be ordering from them ever again.
I ordered a vape, but never received my order. Responded to the email erroneous email. And the phone number does not exist.
EDIT: I got a response to my email and have now updated my review to 5 stars as the situation has been taken care of. Thank you very much!My package has been stuck in Minneapolis since May 15th. There has been no movement or tracking updates. I have reached out to customer service (very slow to respond) they gave me my tracking info and told me to keep checking it (I had already been doing that) 2 days later they told me they were going to escalate my issue to the shipping department.I emailed them very early this morning to request a refund or to have my items reshipped. I still have not gotten a response. I’m super disappointed bc I loved ordering from them. Never had any issues with my items or shipping until now, and they don’t seem to quick to remedy the situation.
I love white horse vapor ! I have never had a problem and it’s so awesome having the option to not pay for shipping! Just takes longer to ship, but honestly it has always come before it was supposed to!! The prices are also extremely reasonable.
My first experience with WHV was great, zero issues, very fast shipping. The 2nd one was a little rougher, but I believe it was due to issues beyond their control. That being said, they went absolutely above & beyond to not only fix my issue, but did more than enough to show me they truly value their customers. Ive already placed my 3rd order & zero issues what so ever. They seem to have a genuinely caring team, so I will absolutely be making more purchases with WHV.
I ordered 2 funky republic vapes on June 10th and I got free shipping. Originally the tracking said I wouldnt get them until Friday but I received them early. I got the today (Wednesday). I highly recommend this company! Very fast shipping and the products I received both work as they should.
I regularly buy here online. Not only are the prices FAR better than any other store-- local or online-- the customer service is outstanding. USPS where I live can be, well, lets just say spotty. When a package to me from WH was returned to them, they contacted me right away and sent it back, free of charge. Unbeatable prices, selection, and customer service... I cant recommend them enough!
I dont vape I didnt go there so I give it one star I dont know what to tell you its just easy to get in there
I would love nothing more than to give a 5 star rating since they have good prices and was supposed to get my order to me pretty fast but actually getting my orders have proven to be a huge hassle. Originally I ordered on the 6th and was pleasently pleased to see I would be getting my order by the 12th. Had this order gone through as scheduled I would have left a raving 5 star review and would continue to order from here and advised all my friends to do the same. Now Im not so sure Ill be ordering from here again.All seemed fine until I checked on the status at the end of day on the 12th to find my expected delivery date was changed to will update when available with the last update stating it was at the local distribution center on the 11th. By the 15th with no update I reached out to WH and they said I would have to file a claim with ups to file a claim with them. That alone took 4 more days for ups to do an investigation and find that my package was lost. Emailed WH again and another 24 hrs later I get a refund issued via a gift card for the website and no other compensation or offers. I was a little peaved that they didnt just resend the order but reluctantly I reordered hoping Id get the same speed of delivery as the first had been planned.That second order went through on the 20th and I have still not yet received my order. It was scheduled to be delivered yesterday and it is currently over 150 miles away and atleast one more distribution center away from delivery with no expected delivery date. So by this point it has taken 26 days to receive my package and its still not here yet and most likely wont be here till next week. Will update once I finally receive my order.Uodate: finally got my order yesterday, the 2nd. 29 days from my initial order. One of the boxes shifted during transport to the box is a little crushed but the vaprs are good. I updated to 3 stars since there were no problems with my order but delivery and the companys handling of the situation makes me not want to order from here again.
I have conducted online transaction with White Horse Vapor. It is a legitimate company in Providence RI.They have some of the best prices and products I have found online. They ship for free and Their customer service is first-rate. I do not regret buying vaping devices from White Horse Vapor and would recommend them to My friends without hesitation.
I cannot express how great White Horse is. Not only are their prices actually reasonable for all of their products, theyre constantly doing sales AND their customer service is AMAZING. My shipment arrived broken and I was missing some vapes, that got back to me immediately when I reached out to them via email and they sent me replacements. They are so kind and Im so glad I started shopping with them and I will never get my vapes anywhere else! They also have more flavors than anywhere else Ive been, so Ive been able to find and try flavors I havent been able to elsewhere. If I could give 10 stars I would!
Great company but the shipping company(dhl) SUCKS.
I placed an order, decided the identification process was too onerous compared to other vape companies I order from. I canceled the order 3 minutes later. Their website says you must cancel within 45 minutes. They are refusing to honor the cancellation/refund, and they will not ship the product either. Stay away from this company.
Do not pay for shipping! the language is confusing and it makes it seem like you will get your order faster but that is not the case. They just process your order faster. It has nothing to do with the shipping speed even though it sounds like it. Great company/products otherwise though
Products are good, shipping is not so good. most times I’ve paid for expedited fulfillment the order somehow gets delayed or otherwise messed up and it takes longer to actually get it than standard. Customer service can be slow to respond.
Excellent Service and Lightning Fast Delivery. They have always gotten my orders right and I’ve never had any type of problems. This is the only company I will order from.
Not happy. Why order cancelNo anymore you bye
This company treated me very well, till an order was not delivered. I used the express delivery and after 2 days I still waited because I trusted them. On the 4th day, I decided to call them. Their phone is constantly on voicemail saying that I called on their non business hours and the funny thing, the voicemail tells me the business hours and its in the time frame. I have called 3 different times on 3 different days. Reach out to e-mail as well and submitted a ticket. Nothing. They took my money and absolutely no response was given. Its been 7 days. I recommended so many people to this place and now I regret.
Great variety and great taste and quality!! I only purchase from white horse been going here for a long time!!! Just wish they would reopen the one on Park.. was closer but still the shipping works😁👍
Amazing customer service that goes above and beyond! Extremely happy with my purchase that the nicest guy helped me with on the phone. Im sorry I cant remember his name, but he just earned that company a repeat customer!! Thank you so much!!!
I always order between 6 to 8 elf bar vapes at a time from White Horse vapor mostly all the vape works fine, but recently I have been having issues with couple of elf bar not having flavor when I vape all I taste is icy mint which hurts the throat I called and emailed the issue I was having so they would replace it but it showed that it’s non returnable I was told by their salesperson I past the window of return which is 10 days, common sense is I can’t smoke all in 10 days neither felt to check all of them that it was defective I was told it can’t be returned very dissatisfied with their service. Beware if you buy check if it works or just buy one or two, else if you buy more and keep it for longer period of time you will be left hanging
I have placed at least near 100 orders over the past couple of years for my aunt and its always been solid and fast shipping. She is happy and thats all that matters. Makes my life easier 👍
I cant get through to anybody. Does anyone have a number that will answer my calls?
Don’t pay extra for faster shipping! It doesn’t get sent out any faster than if you used the free shipping, and no response from customer service! Ordered on Sunday, paid for 1-3 day shipping, but my order wasn’t shipped until Wednesday, tracking says I won’t get it until Saturday. Think I’ll look for another company to order from
After a horrible experience with 8 vape (claiming they shipped & their delivery service attempted to deliver, that was a lie) I ordered from White Horse & I am so happy that I did. Fast order processing & shipping with every order I’ve placed with White Horse! I highly recommend! Prices are great also, especially compared to what I would pay @ my local vape stores. Happy Customer ❤️
Package was delivered so fast! Everything was perfect! The taste is amazing! So happy! Will definitely purchase threw them again!
Been ordering for White Horse for a couple months now. Had an issue with shipping and getting a hold of someone to resolve it. Was eventually contacted by Spencer who went above and beyond to correct the situation. Made me feel appreciated and valuable to his business which is rare sometimes for small businesses.
Dont waste your money!! I ordered 8 fireball disposable 800 puff vapes online. They sent me 8 regular Tobacco flavor. I emailed them to try and give them a chance to make it right. They asked for pictures of my order then completely ghosted me. Customer service is freaking terrible. I have sent multiple emails and still no response. The will tell you its 2 day shipping at checkout. This means 5 to 7 days not 2. If you spend over a certain amount they offer you a free gift dont worry about what you pick you wont receive it with your order. This is the most dishonest place I have ever ordered from online. They send what they want not what you ordered then ghost you when you ask for the products you paid for. This lesson cost me $130.00 dont let it cost you. There are plenty of honest companies out there who will take care of you as a customer. Dont waste your time and money here.
Large selection for a good price. Delivered in 3 days from ordering.
Highly recommend! Their products are great!! Ive ordered from them many times and will definitely continue to order more in the future. Once you get verified with your first purchase. Checkout is a breeze after that. The shipping is the best part. It literally only takes 1 day to receive my order!
As I have bought in packs of 10 or more have several that don’t work and are burnt taste. As I have them was told I have to open everyone within 10 days of my orders. Again I have them. Terrible policy not mentioned anywhere and that would ruin the freshness. You have my order they are full. I have spent several 100’s of dollars. Couldn’t offer discount anything guess I’ll change brands poor customer service
Atrocious customer service. Ordered almost $100 of product that never showed. Emailed them that I checked with neighbors and everything.They responded telling me to check with neighbors - so they didnt even read what they were responding to.Emailed back stating, again, that I had.They said theyd send me a credit... then never sent it. Its been 3 days.Still trying to reach them before I counter the charges with my bank.Sorry, not paying for things I dont receive.
Wowwww!! FASTEST shipping everrrr!! Placed an order on Wednesday afternoon, by Thursday morning I had my package!! And free shipping!! Def gonna be a return customer!! Thanks White Horse Vape!!-Kelly D.
I like this place a lot but the shipping is frustrating. Sometimes I get tracking info, sometimes I don’t and have to request it. They have multiple distribution centers which is cool, but they don’t seem to ship from the center nearest your address which to me seems counterproductive… it’s just very inconsistent, I guess.
Shipping was super fast. Customer service A++++++. Had a defective one and they took care of it right away with gift card +15%. Will definitely order White Horse Vapor again..
I have been ordering from here for almost a year and they are absolutely wonderful!! Once it said that my order had been delivered and when I went to go look for it, it was no where to be found. I contacted them and they sent me out my order over again!! Not only did they remedy the situation but they had it here within 2 days!! This month I received 2 bad vapes and they sent me a gift card for the amount of the vapes plus and shipping AND they added a 15% gratuity which made it possible for me to have the order expedited and it didn’t cost me a dime!! They also have such a large variety of brands and flavors there’s no reason to shop anywhere else!! I highly recommend this company if you’re looking for vapes!
My favorite place to get my Vapes.Right now I’m Vaping RabBeats Rc10000 Blueberry Cloudz and it’s amazing it lasted a full week. And for 10,000 puffs, great size vape, persistent indicators of battery life and juice life, charges quickly, I swear you guys just keep finding the best products for us customers. Thank you White Horse 🐎 for kicking my cigarette habit.I Been Vaping 3 1/2 years. Saves me on my wallet and my health.Ps Customer Service is AwesomeIf anyone thinks otherwise they just expecting to much from some really nice people.
Great customer service, super fast shipping; sometimes as soon as 48 and no later than 72 hours than it took for me to get them and thats with free shipping! Cant be the prices either AND the free shipping! HIGHLY RECOMMEND!!
It a very nice place. Very clean and organized. Prices are very reasonable and staff is very polite and helpful. The only thing I have negative to say is I wish they had a bigger selection.
The best of the best of the best. PERIOD. Fast, efficient, caring. They ship nationwide. Always great customer service. What more could you want. Gold star business right here. All of my friends in Colorado order from this company. We love you guys
Updated review- I was contacted by Spencer who made things right. He was such a kind and friendly person to work with. 10/10 best customer service as far as my experience with him is concerned. Thanks for the help and will definitely continue to purchase all of my vapes from White Horse Vapor!
This is my favorite place to order vapes. I’ve tried ordering from other places before White Horse & the shipping was always far slower & the customer service was always lacking. Neither of those are the case at White Horse. They have the best deals you’ll ever find on disposable vapes. They have extremely fast shipping & great customer service. I get my orders shipped out next day every single time I order from them & they come within a week always. I’ve had a time where one of my vapes came burnt out of the box & they refunded me immediately. All of their products are 100% authentic & the cheapest you’ll ever get. I’ve bought over 15 ELFBARs & various other vapes from them & all were authentic & came extremely quick. They have also the cheapest minimum shipping ($30 cart total for free shipping) I’ve seen & they sometimes even do free shipping with no minimum total during holidays. I’ve never had a single bad experience from them & Ive ordered at least 30 times. I’ve referred whole Discord servers to them & they all love White Horse too. They’re the only place they buy from now. & I’m not sponsored, I just really love these guys. They’ve saved me probably a thousand bucks on my vapes because I’m not paying double the price at smoke shops now lol. If you’re looking for a great place to get name brand authentic disposables for cheap with fast shipping & excellent customer service, White Horse is the best.
I have ordered from this site for months with no problem until July 31st I was sent the wrong vapes, returned them for a refund and almost a month later I still do not have my refund. They received my return package August 7th and as of August 25th I still do not have my money back.
All the other terrible reviews are 100% accurate. I purchased 3 elf bars online and 2 of them were good no issues. 1 was a dud I’m guessing it has a burnt coil bc it tasted awful. I contacted “customer service” (if you could call it that) on multiple occasions via the website chat, email, I even called the store and was directed to the email. No response. Just be upfront with folks. If you don’t want to accept returns make that known on your website instead of having a ridiculous 10 day return policy knowing that you’re not willing to respond to inquiries regarding returns. Horrible customer service. If you receive a faulty product just be willing to settle with the fact that you pretty much lost your money.
UPDATE: Other than a couple minor inconveniences with shipping, this company has been great to deal with. I’ve ordered twice, now. They do take a day or two to “process” the order before it actually ships out, and weekends are not factored in, so keep that in mind when selecting your shipment options. Will be ordering from these guys for the foreseeable future.I ordered from this company and was having trouble with the verification portion. After calling them directly and speaking to a gentleman named Zach, the issue was quickly solved; he was very courteous and helpful. I absolutely love the Esco Bar - Blue Raspberry and, if all goes well with shipping, I’ll definitely be ordering from here again.
Very ignorant employees. Their prices are OK. They could be cheaper. I would have to agree their elf bars dont last. Its almost like theyre knock offs. My brother bought 3 of them, within a week, 2 out of three were bad. Saw a review someone else left and went down the street to another vape location and Im so glad! I obtained a refillable unit for almost the same as these disposable ones. -jd
Great service and product, and Ive never had an issue with them until this most recent order. Something happened with the delivery (porch pirate most likely) and when I called White Horse for assistance, James was quick to work with me and fix the issue. Thanks for all the help, Ill be a customer for a long time after this.
Picked up 12 spearmint Raz was told it was %30 off when we checked out we didnt get the discount. When asked if the price was with the discount he said yes. Next time Ill order online. Wont come here again.
I do not believe this company has any sense of a client experience or a minimum customer service. I placed an order on 8/13 for 4 products and today I was finally given a refund, due to my demand of one. The other reviews posted on here stating they had customer service issues are absolutely correct as I experienced the same issues. After emailing numerous times asking where my order was because I had paid for “expedited” shipping I was told again and again that it was sent to fulfillment for details. I never heard anything other than that.call a phone number in which I had to look through google to find and the guy that answered said he was in the middle of something and would call me back. Well I am still waiting for that call back, never happened. I did randomly received a text the other day blaming the whole thing on the USPS. I’m not sure I believe any of the excuses I have been told. I had asked for my products to be sent to me but only if they would expedite it. I received a text back this morning saying they would not overnight or expedite my order because basically it wasn’t their fault. If this is the way of doing business then don’t post lies about the processing time and shipping on your site. I paid $11.99 for 1-3 day shipping understanding that it said 2-3 business day processing. I have worked in customer service for over 18 years and never would I treat a client this way or not go the extra mile to make the rectify the situation. It will be 3 weeks since placing my order till my money will be back in my bank account. HIGHLY disappointed in this company and recommend that no one do business with them. I will continue to look for ways to place reviews on White Horse so that everyone understands what terrible business ethics this company has.I wanted to change this review from a 1 ⭐️ to a 5 ⭐️. Once this review was posted I was contacted by Spencer from White Horse who immediately corrected the issue after first listening to my complaint. I feel as though Spencer went above and beyond as cliché as that sounds but honestly listened to every word I said and actually cared. Never have I had such a personal experience with a company until now. Thank you Spencer for being so willing to step up, own the issue and stay true to your word. I will continue to do business with White Horse because of him. I will also recommend this company to all my vaping friends.
I payed for express shipping and it was 6.99 it has been 5 days and I still havent received my order so dont pay for express shipping it is not worth the money it say 1-3 days but that is not true
Cant get an order right. I ordered from them twice before and it went fine, but my last order was so wrong. I ordered a few more vapes this time, but most importantly I ordered my favorite flavor; pineapple mango. I received all of my vapes, except my one most anticipated favorite. I received one that looks similar but tastes nothing like. Pineapple Mango is my favorite and looks too similar to the Dream Mary, which they sent me instead. I feel like my entire order was wasted now that they got my one favorite flavor mixed with another.
BEWARE!!! I ordered over 200 in vapes from this company... a week later recieved a box with all wrong vapes. I called them they emailed me a shipping label to ship back. I shipped it off the next day! Now its 10 days later and i have messaged and called every day they wont give refund or send correct order even tho they admittedly recieved their package back!
I ordered from this company and was very disappointed in the shipping time, and some of the elf bars were burnt out. However I began working with an awesome customer service representative named spencer. He was amazing! He replaced my order in a timely fashion. Then yesterday I got my most recent order, and the wrong flavor was sent and one was missing. 😞 I emailed spencer and within 1 hours he had responded and helped me work out a solution. Great customer service Spencer!
Buyer beware. If you order something from them and they mess up with missing items they will call you a thief and not replace the order. I didnt have a problem with them for years. But it only takes one bad experience for me to move on.
NOT BBB ACCREDITED / F RATINGService has gone WAY downhill. They shipped me the incorrect order (for the third time), and are currently making me jump through so many hoops for a refund, so much so that I ultimately had to dispute the charge with my credit card company. There is a reason this company is not BBB accredited and received an F rating. Take your business elsewhere.
I was very impressed by the price and how fast I received them. What I was not impressed with was the flavor spent a $120 they. Out of the 5 I have had 1 that didnt have the flavor and one that just doesnt work. And that has never happened to me before. Tried different charges and all. 1 cranberry grape works out of the 3 I ordered. Both blue razz lemonade are working
Im changing my 1 star review to 5 because after posting it they emailed me back with all the info I needed and was able to pick it up at our post office!My order was everything I ordered all 6 of the elf bars are excellent and flavors are perfect.Thank you very much(Spencer Wiggins)
UPS lost my second order. All I had to do was call in and Zach(I think thats his name)fixed me right up and fulfilled a new order to replace mine and I got it super fast. I just made my third order this evening! Thank you White Horse for the fast shipping and great customer service!
Terrible service, the woman behind the counter makes sure of that. Very unpleasant employee to deal with for any matter at all; whether it be picking up, or returning a defective product. Decent products, when they’re not defective, but when they are, don’t expect to be compensated for the $ you wasted on a device that won’t recharge after its first battery cycle.
They have decent prices for vapes, but the shipping is unbearable! It seems like every time I order, the shipping gets slower and slower. This past order was placed early Monday and was marked as shipped on Tuesday but on the USPS website it says Pre-Shipment Info Sent to USPS, USPS Awaiting Item meaning USPS doesnt even have my items yet to ship them. (And its been in the same shipping state since) How it can take a full business week to bring items to the post office or drop them into a box? Not to mention, this happens almost every time I order. I also tried using the onsite chat to get an answer, and I was told they cannot help me and I need to send an email. If you need your vapes within a timely matter, do not order from them. If you dont mind waiting two weeks to get your package, then feel free.
I ordered from White Horse Vapor 3 watermelon ice elf bars and received 2 icy mint and 1 spearmint. Contacted them and all they were willing to do was send me a return form for me to return the incorrect order they sent me. Never doing business with them again. They need better customer service! Horrible.
Honestly I would love to rate 5 stars because the flavor I cant seem to find anywhere else.However the disposable I bought was supposed to have 800 puffs. It lasted 4 days. I didnt think much of it until I got a disposable with 600 puffs, Im still puffing on 2 weeks later. Not to mention the shipping took almost 2 full weeks.I wanted to get another but it took so long so I settled on a different flavor I could buy locally. I puff at the same frequency as the other flavor and still havent run out. I dont think they provide the quality the advertise
I did some research! I use to buy the elf bar. I have about a dozen of them at home from white horse. It says they have 5000 puffs. I couldn’t understand how within a week the elf bar was done. It tasted burnt. I initially thought it was because of me charging it. So I took it back and had them open it up. I was still puzzled cause that little pod that holds the juice is extremely tiny. So I took it back and brought it down the street where another place was selling them and opened that one up. I’m gonna have to get a picture and come back on here to show but white horse is scamming us. It’s probably 100 puffs not 5000.1/17/2023I did bring it to your attention by physically showing up and having you guys open it and explaining in great detail how there was no way I puffed it 5000 times. I was told I was wrong and basically was shunned out of the place. You want me to get in touch but see I already did that! You have my full name look at my account!
The Best deals here!! I have recommended more people to shop here that I should be paid for it
Such an easy and pleasant shopping experience! White Horse Vapors prices are fantastic! Cant compare to where Ive been getting my Esco Bars so happy to have found this company!
Im only rating a 2 because the few things I did get from there were good. I placed online orders a few times and I should have learned the 1st time. I received empty boxes. Literally empty. 1 time I did take pictures like the asked for and I got a discount for my next purchase. Which I didnt want. A refund or a free replacement would have been exceptional and most professional companies would do. The 2nd empty box I took pictures and emailed the company 3 times with no response. Very unprofessional in my opinion. I will NEVER order from them again. Order online at your own risk!
Honestly, Im very unimpressed with this company. From their rude employees when you walk in the door to their lack of communication... I was contacted by someone from the company named Spencer about an issue... promising me the world... oh but wait.. hes on vacation and well get back to me.... Its been months.. thats one heII of a vacation. When you walk through the door, the first thing they ask is are you picking up an online order... the second you say no.. you are spoken to like youre a scolded puppy... Dont buy Elf Bars from this company. Seriously, they dont last anywhere they claim and they ignore the customers when its brought to their attention. Again, its been MONTHS and nothing from this person Spencer... Customer serious is absolutely the worst! You have been warned. Also, go read other reviews.. youll notice they wont comment unless you leave them a 5 star... bad business... Own it, find out as much info as poss as to what went wrong, fix the problems and prevent it from happening again... nope... DIno should really slow down and take care of the business for the future... NP is small, people talk... most ppl now a days view reviews before going to a establishment... hopefully, ppl dont view theirs before going in...
My order arrived promptly and well packed. I order four elfbars, the first no issues, I just opened the second one and is over firing. I contacted them via email and sent pics and a video......waiting for a response. I will change my review as soon as this is settle......UPDATE: Very happy with customer service, theyre replacing the vape.....and now I went ahead and ordered four more 😀
This place sells fake products. I ordered two elf bars and they came without a box which didn’t allow me to verify authenticity. The taste was extremely harsh and not typical. I tried emailing them a few times and they blocked me when I requested a refund. Do not buy from them. If you need further verification check on this site check Reddit. In response to their message below i never received a response and had to dispute my transaction through my credit card also am not sure who “Larra” is.
Buyer beware when ordering SMOK RPM coils from this company. Description is very deceiving. Apparently the single and 5 pack are the same but if you look at the description it is not the case. I was under the impression I was ordering 1 set of 5 packs ;containing 5 pcs in each pack. They also have a choice for single that I do not understand. How can one coil be shipped and sent and pay $4 for one coil? Who would want that? Anyway, I would normally only give 1 star but the ship time was very good.
Im right there with Jeremy Green in this review...Ordered just 2 Esco Bars. One wasnt available and supposed to be refunded but wasnt. The other I still have not received. Unanswered emails for days and still no resolution. I will be rejecting this charge on my credit card company today. You should steer clear of White Horse online!
I ordered 7 disposable Esco Bars from them and almost 2 weeks later I have received NOTHING. The tracking information stopped updating on July 1st. They were supposed to be delivered on the 2nd. I understand there was a holiday on Monday, but we are past the holiday and Serena was of ZERO help when I called yesterday and today. I requested a refund and she said there was nothing she could do. Now I have to contact my bank to report this company as fraudulent in order to get my $115 back. Dont waste your time!!!
Ordered many times over the years and have never disappointed. Order always comes quickly and accurately and beats the prices of elfbars compared to my area. Will continue to always order here!
Made a order and waited a week to call about my tracking number and was told they would email the tracking number, never received it, called bk just to hear it’s been shipped and they don’t have a tracking number or who’s shipping provider….. so all these reviews can’t be true..
My wife and I walked into the store and we were immediately asked if it was for an online pick up. we kindly states no… it was at that point I feel it went south… we were almost looked down upon bc we still wanted the in person interaction. I honestly have less resistance when buying from a dispensary.. no joke… My wife use to vape the elf bars… she puffed it maybe 150 times… she said it tasted burnt…. She went back and got another one… same thing… to the point she has attests a half a dozen at the house… exact same thing… I finally told her to go somewhere else and she did… she was able to locate a vape that is almost the exact same size as the elf bar and it’s refillable… it lasts WAY beyond 150 puffs … we were getting robbed left and right… never again01/11/23I see the company has issued a statement and I can appreciate them reaching out however, you had several times to make it right and to look into the problem. I should have not had to purchase device after device time and time again for YOU to locate and fix a problem. It should have been addressed the first time when we came to the store and stated what was wrong with it. Everything is connected to an phone number so you should have educated your employees on how to locate, address and solve a problem. At this point, I have zero desire to help you address a problem following the many chances you were already given. If you were to see the purchase history, and taken what we told you, you would have clearly seen the units were not coming close to the supposed 5000 puffs. As stated, I’ve given your business chance after chance and now I get a willingness to address and maybe solve a problem? No thank you. While I wish your business continued success, it would be from me anymore.
Where do I begin…✨From the moment I stepped into the store in the North Providence location I felt like I was home.✨The care and attention I was given is second to none.✨The quality of the liquid and devices are top of the line without the heavy price tag.✨I purchased a few disposables and am 100% satisfied.✨Matter fact my expectations were beyond met, this is the best product by far.When quitting 🚬 it is difficult to do it alone, having the staff at White Horse who are incredibly friendly, knowledgeable and patient have made my experience a 10 out of 10.✨You guys are great, I love WH.
Only place to go. Paying online and ordering ahead of your trip makes it the most affordable vape shop in a 100 mile radius. With 8000 puff disposable vapes for 15 dollars, it feels like wholesale. Every other place has 5000 puff disposable vapes for 30 dollars.
Im trying to change my address and it wont let me I just order it last night
My mother placed an order for 2 of the kado bars as well as paid the extra for expedited shipping and still has yet to receive them a week later. Her estimated delivery date is still 4 days away. Myself and my husband were going to order 2 for ourselves but now honestly will probably not based on her experience of the delay as well as paying for the extra shipping that is taking just as long as the standard shipping which is disappointing as I know the quality of the kado bar is amazing.
I’ve ordered online a few times with White Horse Vapor. On my last order I had a problem with it, reached out to them and they resolved it quickly and satisfactory- thank you will definitely keep shopping from White Horse Vapor and refer friends !
I have ordered a couple of times now and will continue to order from here. Shipping is super fast and selection is great.
DO NOT ORDER FROM THESE SCAMMERS!!My partner ordered on September 28 for EXPEDITED shipping (2-3 business days). It is October 5 and no vapes received. We tried contacting them via their website, Instagram and phone number on their site and no response AND the number is a disconnected line. Found 2 other numbers and one is for retail and another is customer service but they’re closed. So we filed a complaint with the BBB. Hopefully, that will fix the issue but we will NEVER order from this business again.
Asked for my I.D. before he asked if he could help me. (As if I had entered a top secret vape shop. After I exposed personal information. I was then advised they had none of the very common vape items(s) I was looking for.1st, only and one to many times for me👎
Never received my order. They have horrible customer service. They wont resend or refund my money. I would recommend finding a more reliable vape shop to order from. I should have listened to all of the one star reviews about their customers never receiving their orders.***Edit***Definitely didnt speak with yall last night and not sure why yall would lie in your response. Either way it goes, it has been over two weeks. Keep the money and the product. I moved on. Youve shown me yall are not a legitimate business.
I placed an order a week ago. Paid extra for express shipping. The order hasn’t even began to ship. I’ve contacted customer service multiple times trying to figure out why I don’t have my order and asked for a refund on the shipping to start out with. Thinking that they would at least get my order in the mail. It is still not in the mail. I’ve now requested a full refund and will take my business elsewhere. I can’t even get a response on getting a refund. So I’m posting a review to warn others. This company owes me $71.30.
Ive ordered vapes here for about a year without issue. BUT, my last 3 orders has been a different story. 3rd from last they sent me a broken vape. They still havent refunded me or replaced it. I went ahead and ordered again and this time I chose the $13 expedited 1-3 business day shipping. I ordered it March 15th, STILL havent received it. I emailed and emailed them. Nothing. Stupidly, I ordered my last order and paid standard 2-4 business days. This was ordered on March 18th, it was delivered yesterday March 25th. Still waiting on my order from March 15th. Im astonished how terrible the customer service has been. Unfortunately, Ive had to move my business elsewhere. If WH makes it right with me, I may come back.
I cant recommend White Horse enough. Superb customer service, quick shipping, excellent communication when something I ordered wasnt in stock, and the suggestion they made was perfect. Just an all-around fabulous experience.
I ordered Wednesday and got my package Friday! Super impressed that all of the various worked and the price was stellar. Will always order through White Horse from here on out! Thank you guys!
Clean and efficient and great prices. My future go to for vapes
I absolutely love Whitehorse Vapor! The service, the products, the prices are all the absolute best! This is the only place i have, or will order from. Ive called twice, just inquiries and was taken care of very well! Adrian was most kind and helpful! I dont have a pic, i have 3 boxes of vapes lol. 2 open that im using, one with backups. Im always finding more i want to try! Whitehorse Vapor is truly a Top 5 star buisness in my book!
Most people who take the time to write a review are prone to give a bad review versus a good one. I believe to give credit where credit is due!a friend of mine referred me to White horse vapor and I love it! I have been a customer for a while now, faithfully every three to four weeks. When it comes to customer service there is no better than marina. Marina is always so friendly, easy to talk to, answers all my questions, and if there is ever a problem she goes out of her way to fix it. Because of the outstanding service, I intern referred my friends to become customers. For whatever it is worth marinais an asset to this establishment and DESERVES RECOGNITION! 5*
I was a a V2 user which was great! Then a Mig Vapor user. It just got worse and worse. Batteries and cartridges started only working part of the time or not at all with Mig. Then it took 2-3 months to get my last 3 shipments. They blamed it on shipping. They would never tell you when it was coming and if you werent there, oh well. You missed it.Then I found White Horse. Great company and great communication! It comes within a week, I know the time frame it is coming in so I can be home. They have got the whole shipping thing figured out. I give them A+++
- Address:1483 Mineral Spring Ave, North Providence, RI 02904, United States
- Site:https://www.vapewh.com/
- Phone:+1 401-296-3110
- Monday:10 AM–7:30 PM
- Tuesday:10 AM–7:30 PM
- Wednesday:10 AM–7:30 PM
- Thursday:10 AM–8 PM
- Friday:10 AM–8 PM
- Saturday:10 AM–8 PM
- Sunday:11 AM–5 PM
- Kerbside pickup:Yes
- Delivery:Yes
- In-store pick-up:Yes
- In-store shopping:Yes
- On-site services:Yes
- Same-day delivery:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- LGBTQ+ friendly:Yes
- Quick visit:Yes
- Electronics:Yes
- Credit cards:Yes
- Debit cards:Yes
- NFC mobile payments:Yes
- Credit cards:Yes
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