25 year resident of midtown/east Sac.Been frequenting this shop just as long.Went in today with cash in my hand to spend but got stuck in line behind three pathetic 40- something bros talking to the shop owner.Listening to their conversation, their vile politics, their pro Trump enthusiasm, and then the immigrant owner joining along.What a disgusting shame.Owner talking about Trump vs Biden says we dont have a choice (meaning Trump is the only choice).Well, guess who has choices, Captain Ignorant?Your customer,Will never return.
Been going here for over a year, and it took that amount of time to realize I was being overcharged for things that didnt have prices on them in the wraps case behind the glass. They just recently added price tags on the High Hemp Cones which each worker constantly said a different price. I buy vapes and other things here and Ive spent good money here and the only kind one who I trust to not overcharge me is Addison. The older man joked passive aggressively because I called about being overcharged ONCE recently because I only had a few wraps and it came up to a absurd amount, but it was a new hire, so I knew it was an accident. But the older man with the grey hair joked that I must do this alot. Complain and get extra stuff Which isnt true lol.
Shopkeep is very friendly, multilingual, and incredibly helpful. Absolutely go here
Great customer service, friendly staff. Enjoyed Lindseys service.
Super friendly staff. Went in looking for a not readily common item and they had just what I needed. Ended up coming back few days later to pick up a scale and again got just what I needed. Nice big store with clothing etc up front and smoke shop and accessories in the back. Always clean and tidy.
Nice looking glass. I’m no big spender, but I came in for a new dab rig and setup. It bugs when places see you looking for the more budget friendly items and then give you attitude. That did not happen here. The staff that helped me, Taylor (I hope I’m remembering that right 😂) was super cool and helpful. Dealt with my questions and showed me everything I was asking for. I’m just down the road and this is def my new regular spot for gear! Staff like this give the whole business a good name and keep’s customers coming back. Thanks Taylor!
This place is an awesome go to smoke shop! In and out, all the staff is friendly welcoming and knowledgeable about all their products! Going back my fourth time sometime this week! :)
If you need an earring, a poster, a bong, a 510 battery charger, etc. check out Twisted. They have pretty much anything you need for vaping and smoking as well as clothing. Theyre also open on days and at times other places arent - like on holidays etc. Sketchy now and then but overall good experiences.
Called ahead, they said they had what I was looking for and when I got there they followed through with what they said and it was decently priced and everything went exactly how it should. The place also has a great selection of glass and random head shop swag. One of the better smoke shops in town.
I don’t usually leave reviews. However, I’m so glad I came in. I went to two different smoke shops before this but left unsatisfied. I was helped at this store by Taylor who was very helpful he pointed me to the right direction. Definitely recommend. This store has it all and not to mention how affordable their prices are.
Best smoke shop in the city also sells clothing, posters, accessories, atmospheres great doesn’t matter which location you go to staff is always super friendly very helpful if you’ve never been in do yourself a favor stop in check them out
Every time I visit and the owner is there- I experience the worst customer service ever!!! I came in to explain I bought the wrong piece and needed the right one- I didn’t want to exchange it was my mistake. I asked him if he had the other one I needed and he literally walked away and never came back lol. The lady working there tried to help me but had to keep asking him questions.He also did NOT want to hear about what I needed.I spent $120 in bangers trying to get the right one and he wouldn’t help me find the one I needed. I still have 3 bangers I can’t use that don’t fit my piece and am going to have to go spend more money at a different location.I’ve been saying this was terrible customer service offered here for years but now I really won’t come back
Extremely satisfied with this store. Was greeted by a man with tattoos who helped me find what i was looking for. Great prices too. Will be back
We just came from this shop and we had a pleasant experience. The man working was super friendly and even threw in an extra item that I normally pay about 20 dollars more for on the website I shop. He was really polite and answered any question we had. I will definitely be back :)
Super friendly staff, walked me through the pros and cons of the mod boxes I asked about. The guy I spoke with last night was probably the most upfront and honest sales person Ive ever dealt with. The only real downside to this place is they are super overpriced. The mod I paid for was $130. Online was $60, but Im all about supporting local business. But when I went into a closer place to grab batteries ($130 and no batteries?) I saw the same mod for $99. If you dont mind being over charged, then by all means please frequent this store. They had some great looking glass pieces and papers and wraps. But if youre trying to be smart with your money, Id suggest shopping around.
This place has everystuff and the staff is phenomenal. I wasnt going to make it there by closing I called them and he waited for me how cool is that.
Place sucks. Two choices 8 or 15 dollars for butane. Like huh?? 30 to 45 dollars on glass pipes? Rather go to Arab shop and pay 3 4 or 5 per can. Thanks gentrification.
Once again this place really did me a solid. I cant believe how good I was treated and without buying anything either. I went ahead and bought a lighter just cause I felt like it was the least I could do. This place really cared to make the customer, or dude off the street, happy. Ill go back even if I have to pay a buck more for a couple items. The quality of their goods is genuine too. If that makes sense. Peace and thanks for hooking it up !!
This place is awesome! I was there at closing time and I wasnt rushed or anything. The guy was very helpful and courteous. Personally i would have been very impatient and probably rude if I was in his shoes. So for that I gave him 5 stars.
Friendly knowledgeable staff, Beautiful shop with excellent energy &huge selection...I found exactly what I was looking for right away in the very clean and well organized shop! I was assisted by very helpful staff who were eager to help! They have way more to offer their customers than the typical smoke shop, like a killer selection of the cutest clothing, not just smoke accessories! I will definitely recommend Twisted to everyone I know and Ill absolutely be a long-time repeat customer!
Best pleace in Town and best Customer service!
Really cool clothes, clean store and all kinds of stuff. The customer service and amazing prices will keep me coming back.
My man who works there is a cool guy. He is chill but has all the information I needed and was helpful. Unlike another shop he found me the right stem piece for my water pipe. This place has my full recommendation.
Super nice people here. They have a great selection/variety and the girl who helped me was knowledgeable and helpful. When I couldnt find the option I wanted she was professional and polite. I will be returning here for anything I need. great shop.
My girl and I loved this place! Wide selection, awesome quality glass for a great price, friendly staff and some of the strongest (but still aesthetically pleasing) silicon bongs and containers. Would rate higher if I could.
Selection inside of shop is very good. Some things (magic flight launch box) is very overpriced.However, one of the young ladies who works there has some of the most indifferent, neutral, and at times rude ways of treating her customers. I had her assist me on three separate occasions, and every one of them I felt as though I was unwanted in the store.This is to the point where I dont even want to enter the store if she is there.Other than that, the store has good taste, and the selection is pretty big.
Ive been going to the shop for a little while now, and its the only place that I get my glass. Ive never had an issue before, but today the stem of a bowl that Ive had for 3 days shattered while I was placing it back in my bong, and got glass all inside my bong. I tried to exchange it, as it was a $35 bowl and was told that only the owner can do exchanges or returns and theres no way to contact him and theres no way to know when hell be in the store.I wont be returning, Ill eat the loss, and start going somewhere else.
I went here to buy 420 cleaner It cost 13.25 out the door. And you could get two for 14 on Amazon. I like helping small businesses out but not this much Wayover priced way over reaching. Pure greed
Good selection of glassware. Friendly service. Small place with clothing in front and a special section in back. This used to be a go to place for glass and that kind of stuff until things lightened up. All and all good place, fast service, and a knowledgeable staff.
I really enjoy coming here to look at their selection. Has always had great customer service when I go. Usually am here for 20 minutes and never feel rushed. Great smoke shop.
I went here because they are the only shop in Sacramento that provides the vape pen I wanted. Once in the store I waited 10 minutes for an associate. There was none in the store, I heard people in the back talking so I made my presence known by saying hello and seeing who was here. No one answered after a minute or two of that, so I called the store. That brought those Associates out and they said oh Im sorry we just didnt hear anyone in here, they said the door alarm didnt tell us. The associates then continue to have no knowledge of product, smoked a customers pot vape pen in the store, and said they were sleeping which is why they didnt hear us. This was honestly the worst customer service Ive ever received at any store, and will never go back again.
Been going here for years about 6 years now and there products are consistent. Staff and owner are very nice and caring. Always willing to help with a smile. Lively environment with top notch products!
Bought a Pax 2 vape ($17O approx) for a friend at around 11:30am.Then ran some errands.At 1pm I was informed that my friend already had one.I drove back to the store, and at 1:30pm I was in the store to return it. The item was unopened, obviously, and I had the receipt.The employee behind the counter recognized me from 2 hours before. But she pointed to a sign that said something like all sales final.I hadnt seen the sign, nor was that blurb on the receipt.I explained to her what had happened. She said she understood and said that if it were up to her shed accept the return. She offered to and did call the owner and talked to him, but after the conversation he just referred to the sign again and based only on that didnt accept the return.I didnt appreciate the staunch and stubborn inflexibility of the owner. My thinking is that if youre going to position yourself as a local neighborhood store in a quiet upper middle class suburb, you should take into consideration the needs of your clients, if not for any other reason than the knowledge that youll have repeat customers.The employee - I think Alyah was her name- was really cool, and based on that exchange, Id determined to come back to that shop and pick up other items in the future.However, based on the owners attitude, Ill never set foot in that place again.
Went in with my husband and discovered my newest favorite place to shop for clothes. Lots of comfy sexy clothes at reasonable prices. The young gentleman helped my husband quickly and efficiently.
Watch out for what you buy here. The employee wasnt very knowledgeable wasnt much help. I purchased an item, employee had mentioned to me I could return it if I had any issues with it or did not use. I didnt end up using the item so I went to return the item 15m after buying it. Same employee said he couldnt approve a refund w/out a manager present. Come tomorrow. After returning again only to get denied once more Have not been able to get a refund.Thanks
I went in for a vape pen, and I didnt know anything about vape pens. The girl there was very helpful and friendly and answered all my questions. I ended up buying one and it works great. I even spent less on it than what I was expecting so that made the experience even better. Five stars for sure!!!
They have no return policy, so after selling me a kratom vape pen (fake gimic, doesnt work) they wouldnt even give me store credit. Also, they dont give receipts, and last time I was in, the cashier stopped me on my way out, said he rang me up wrong, and took a $5 bill right out of my hand. He said You can keep the two, so I suppose I should be glad he didnt take all my money? Lol Sketchy little shop, the one on Fulton too. I regularly bought kratom here, despite their not-so-great prices, because they were close to my house, but I will tell all my friends to stop buying from here.
Great selection. Staff is personable. Worth coming back to when you need a quality smoke shop.
Ryan was super courteous, helpful, and knowledgeable! The shop is super cool and they have a excellent selection and great prices. Couldnt have been better!
Good shop, nice owner
They were still open at 10pm when I really needed to buy some party items The staff was helpful & quick.
I grew up down the street from this store and it used to be run by people that had more of the look of people that should work there and they were so chill and friendly. Not this guy.. he.doesnt look like hed know anything about the products hes selling.
After a year of being a customer here, spending hundreds of dollars, I will not be back. They refused to sell me a replacement bowl. Would only sell me a full rig. RIP OFF. Plenty of shops in town, dont waste time or money here.
Very helpful in selecting gift for my sons. Clean, wide array of products, cool clothes 😎 👌
It’s a good shop with a great variety of products. The worker was helpful and welcoming, suggested options to accommodate my interest.
$$$$$Super Expensive$$$$$These guys are average as smoke shops go, however their pricing definitely reflects the downtown area where they are, one strong aspect is alot of fine cigars. So if your in a real desperate situation and cant get a mile down the road bite the bullet and pay a sh**load!!!!!!
If you ever need vape or smoke accessories and you’re in sac... then hit up this place. Practically the only shop that still has juice and you’ll walk out satisfied to say the least. My sister recently quit cigarettes thanks to this store and owner is a good man
I just went in for cigarettes. They had none. Conveniently enough, the liquor store next door had cigarettes. But at a quick glance of the smoke shop, it probably would have been more interesting if I had looked around? 🤔
Do a Google search for Cigar and find a head shop. Great! Do you sell premium cigars? Are you a certified tobacconist? No. I am guessing you sell something like Swisher Sweets or blunt making kits/wrappers to hide your pot in, but that hardly qualifies you to get a hit when doing a search for cigars. On the other hand, if you are looking for pot smoking paraphernalia to impress your stoner friends, then this is the place for you!
Good place to buy your smoking accessories. They have all kinds of smoking gadgets and gizmos and the employees are always nice, kind and helpful. I try and stop by whenever Im in the area.
Suuuper Friendly. Other shops close early and advertise as open. This was shop number 3 that I had called and he ACTUALLY ANSWERED THE PHONE AAAAAND they have wardrobe. I will go back
On holiday from the U.K. had burnt my coil out popped in 5 minutes later had a replacement great service
Great selection. Guy working there gave me a 15% discount on a new vape pen setup. No refunds or returns though.
Good service and stay open late so I dont mind paying a little extra for kratom
Hey Twisted, as a hookah smoker your shop is great! I will give you guys some advice though being one of the better hookah smoke shops in Sacramento - please stock some Tangiers shisha/tobacco and I promise that you will make a killing!!! Find the Tangiers guys online and get to ordering please! Another word of advice is to stock 200g canisters of Starbuzzs bold line! Trust this advice, heed this advice - that is all!
Good little spot for all ones smoking needs. Unfortunately, because of the recent changes in the law within Sacramento city limits my favorite brands of tobacco is no longer available.
Awesome shop that has everything youre looking for. Seriously cool people in there that have great knowledge and expertise. And get what you need at a head shop
Have nice selection of product, can be a little tight when busy. Always good to very good service in my experiences purchasing vape, glass, papers and grinders.
Im not happy with my purchase that was recommended to me because he said he had one and loved it. Aura vaporizer can I return it? And exchange it for
The best place I could find in the area for Kratom, but it depends on which product you get. There is what I would refer to as a huge farce in the retail Kratom market concerning Extracts. These will say things like 15x or 30x implying that they are 15 or 30 times stronger than the basic crushed or powdered leaf, this is very far from true. In fact, Ive found these extracts are actually about the same or maybe the tiniest bit stronger than just plain leaf, and much more costly. The best bargain you will find is the Maeng Da powdered kratom leaf, it is high quality, minimum nausea, and there is actually a decent amount in the package. Its 29.99 but compared to the 19.99 extracts which contain about 1/10th of the product, its much less costly.
Best glass in Sacramento
Ask for simple things every smoke shop carries and the worker acted like he didn’t know anything. Maybe it was his first day at a smoke shop period but seems like they hire folks who don’t know anything about anything
Good selection, helpful staff. A little pricey, but definitely higher quality than most shops.
All kinds of things from clothes to jewelry and essential oils. Lots of stuff for smoking but I dont know about that because I dont smoke. Really love their clothes, especially the dresses!
Very great selection although the one thing i was looking for they had none so i left disappointed..
The owner was very helpful and cute too. I broke my tank and he had everything i needed to replace it.
Always super helpful, has things you cant find anywhere else with the cutest outfits + jewelry
Dusty was super helpful tonight! We found everything we were looking for, and then some. Excellent customer service!
Been going there for 20+ years. They Always have what I need. Great selection of Glass.
Found exactly what I needed. The new girl was great. She found everything I needed. I even got a free t-shirt 😎🤘
Always flexible in pricing and I cant ever complain about that. Thanks.Also best selection. Always have what Im looking for.
Anthony was a badass helped me right away find a good right fitting ash catcher from my bong I didnt buy there
Great shop, good selection, wonderful customer service!
Probably my favorite smoke shop around, the selection seems to never end. Also has clothing and accessories section which is like a mini store in itself.
Very cool selection of vape juice and all very well priced. The employees are friendly and would definitely shop there again.
Awesome little smoke shop! Great selection of glass, pretty much any smoking accessory you need, and some awesome tees!
The owner is bipolar lol. I went there with my girl friends and the owner was yelling at everyone. Rachel the manager apologized and said sorry hes bipolar. So unprofessional.
Boss man got everything you need and some more best smoke shop in the city no cap
The girl behind the counter was either high as a kite, or something else. She couldnt even read her own products.
Great selection and friendly service! Clean and artisticly inspired store!
Nice variety of bongs and smoke supplies. Friendly and helpful staff.
The parking( lack of) is horrible! The girl who helped me was very nice but the kratom products are so expensive and limited
Horrible expierence. Ripped me off on cali vape pen! wouldnt work right and said there was no return policy. do not go here!!!!
Nice clothes but very expensive. The back room Id very pricey!
Same uninspired, basic,small smoke shop...pricey w/limited stock.Sales associate was pleasant.
I love this place ..good prices..quality pieces..wonderful staff!
They have an always helpful staff and the clothes arent bad either.... lol!!
Great service, amazing pipes, good quality, definitely tops for Sacramento that Ive found
I havent gone yet but I want to get a nice and well priced bong. An maybe some other crap?
Horrible service, very over priced and was even over charged by more than $60, I strongly suggest finding another smoke shop.
Nice shop good customer service quality inventory friendly employees
Polite staff and the are one of the few places that carries my favorite tobacco.Lots o dabbing equipment
I buy kratom from them and they have it for cheaper than other places and the people there are friendly.
This store is horrible. I called for 20mins and no answer. The costumer service sucks if you can ven call it that. I don’t recommend.
People were very helpful and some rad people working there, A+ service
Good quality and selection, nice and helpful staff every time
Great experience and learning opportunity great to know that they carry insurance burners again
The uoung man behind the counter was tremendously helpful and tall and gorgeous to boot.
Open late and friendly service. Good place for glass in a bind.
This place is for Cigars & Wooden Tobacco pipes only, though their selection of those is quite decent.
Prices are kinda high but the have great glass.
This place has everything every bong you could ever think of the prices are crazy high
Excellent friendly and knowledgeable staff 100% goodness for them
Not a very big selection. Looks like they are focusing on bringing in clothes and apparel.
Always friendly and theb have a huge selection
Good experience, not the best in town but not bad by any means.
I love my nectar collector. Thank you so much!!!!
Its a pretty little chill place to pick out some paraphernalia
Long time customer. I love their quality product.
Pizos start at $4. I was desperate.
Great attention product knowlege with wide selection
This place has been kool since 7th grade
Nice quality merchandise but extremely overpriced.
Now who doesnt love a nice head shop
I collect animals weed pipe, but I dont use it, just collect only
Best smoke shop in Sacramento
Small boutique shop with large variety of smoke accessories and cannabis/edibles
Sells fake pudf pens my lasted 20puffs then died fake fake
Shopped here years ago and now looking to help and network with the management
They gave me what I needed gave me a garuntee it worked
I frequent this establishment and Im always treated like family
Trendy place with great glass smokeware!
Very friendly and helpful staff.
Accessories include fuel and flints for Zippos
Owner was fast & friendly
Nice place friendly staff!
Lots of cool stuff inside
Staff and products are amazing
Great people Great service friendly
Awesome place friendly helpful.
Great place to shop!
Bomb.com store! Loved it
And cool clothes too!!
Lady wasnt very nice..
Great place for kratom
Great place
Cbd gummies well priced
Greatest spot in Sac
Sick
Love this place
Lots of great stuff!!!!!
Helpful good variety
Head shop
Great pieces for great pieces
Cool stuff.
Really bad se
Good selection.
Fun!
Awesome staff
Great service
Amazing shop
Ok
Fair prices
Very helpful
Friendly & helpful
Such a gem
Weird service
Parking is horrible
Unique style
Great Smoke Shop
Interesting
Great place =)
This place is great
Love this place
Drug test