Chaminade Resort & Spa

Would leave 0 stars if I could. Rooms are okay. Employees are super disrespectful. We were taking an evening stroll and an employee we never spoke to said they would trespass us for causing trouble. All we did was walk around. It wasn’t too late, and we were not being very loud. We literally never talked to this guy, and we were being threatened. Another employee was very rude to some guests, and didn’t think to ask questions before threatening. Overall very unprofessional…. I will not be staying here anymore

Our check-in was challenging but then after that, the rest of the trip was great. The resort is beautiful and enough to do without leaving the grounds. Of course, visiting the attractions in Santa Cruz was great as well. We were close enough to do all that yet we felt so far away. The View, which is the onsite restaurant, was delicious and the service excellent. Each waiter we had provided a delightful experience. The views were fabulous and sitting outside (heat lamps if needed) added to the experience.The housekeeping staff did an excellent job of providing the needed items and was always available to assist. Cindy, one of the housekeeping members, was attentive and responsive to our needs.We were fortunate to meet Chance, the resort manager. His attention to detail was excellent. He definitely knows how to deal with the public and provided exceptional customer service, especially due to the check-in challenge. I can understand why this resort is successful with Chance at the top. Thank you again for making our experience memorable.

We were very disappointed with the restaurant. Very chaotic seating arrangements, with no organization and many unused tables, which we were told were reserved? The hostess was clueless and unhelpful. The bar staff was amazing and took very good care of us once we finally got a seat at the bar. The food was mediocre at best and overpriced. Our room accommodations were also just so so, and the live entertainment country singer was somewhat disappointing as well. The hiking trails were pretty nice. We dont plan to return

I stayed here a few weeks ago. Overall, the place had a lot to do in. The rooms were very clean. however, during the second night, we had absolutely no power. From morning to the next morning, the front desk gave us lanterns and told us we were able to charge our phones at the front desk. Typically, I would not be the person to complain, but we were there for my friends proposal. We were unable to get all the photos we wanted because all of our phones were dead, and we were unable to get ready in our rooms which ultimately led us to have to tell her about the proposal ahead of time. After explaining this and much more detailed to the front desk, we were told we were getting compensated for our room for the night. a month later still no compensation. I called today and the front desk lady was unpleasant on the phone. If you are planning on spending a lot of money, I would advise you to stay elsewhere.

There was a lot of great amenities and I loved the layout of the rooms with 2 nice pools and plenty of cabanas. I felt that the employees were nice, nothing amazing. There was no elevators to the second floor which made it impossible for us to roll anything into our room. It was pricey, so for that reason i expected an updated, spacious room. Our room was ok but the opposite of what we expected for what we paid. Not worth it, I wouldn’t stay here again.

Stellar service. Spa was terrific. Rooms a little dated. Super convenient to Santa Cruz and the events we had planned. Restaurant and bar very nice! Too many kids in the pool for my liking but it is summer. 😎

Breathtaking views, nice friendly staff and food was great. This was a girls trip back for the second time and we so needed this kind of experience again. Room was spacious and comfortable. We might make this a trip every 3 years . We go to many other places but this is our favorite. ❤️

Room was mostly clean except for the carpets which were filthy. Bedding was comfy. We were on a bottom floor and could hear our lovely neighbors stomping around. The view from the restaurant is spectacular and the bar menu foods were pretty good. We made the mistake of ordering room service for dinner though. 90 minutes later the food arrived cold in plastic containers. Not great!

This place was actually really really nice. It had trails to walk on, an excellent pool area that had dope music as well to set a mood. Justin general the air was fresh and the food was actually really good. A bit fancy for my taste but still really good. Had live music almost every night and activities to do. It is close to the beach but definitely a drive at fifteen minutes plus. It is a place that locals enjoy the vision as well so it was kind of cool.

Went on a 2 night getaway to celebrate getting a leg cast off (recovering from a broken foot). Made my situation abundantly clear to front desk staff (before arrival and also day of arrival) and let them know we needed a first floor room.Asked for a early check in multiple times (didnt get it) and when my hubby went to check in our room after 4pm (said wed get a text for check in - we didnt) they gave us a second floor unit (almost as if they didnt read our reservation notes or previous employees didnt share information over the shift change). He had to go back and get another room.I was on crutches / and using a mobility scooter for the entire trip. Though the resort itself was mostly handicapped accessible (electric lifts on the pool were awesome) none of the doors were automatic (except for the main lobby) which made entering & exiting buildings very cumbersome. Had a hard time getting into the spa check in area & the womens locker room was really hard to navigate on a scooter especially where the toilets are located.Excellent service in the spa itself and maintenance people we saw day to day.Room (903) was nice but carpet was coming up in corners and looked a little junky / also makeup mirror in bathroom was really rusted and should be changed out. Bed was comfy! Fridgerator was housed in a cabinet that hindered us from opening it up completely - kind of annoying.Loved that this resort welcomed our pup and was very reasonable with regard to overall price.

We paid over $700 a night and the room definitely showed its age. Walking in it smelled distinctly of old socks. The beds were comfortable but the bathroom was very small. The spa was a big disappointment basically it’s just a sauna and a steam room and an outdoor hot tub. There are very few chairs out there so not to hang out. We did not get a chance to try the services because they were all booked up weeks in advance. the pool was really overcrowded with people and many children. It’d be so nice if they had an adult pool only. Was really expensive. The grounds and hiking trails were definitely the best part. Not coming back.

First of all, I would like to say Thank you GOD and then Father Chaminade. I am an educator. We stayed at the Chaminade Resort and enjoyed it a lot. My family and I appreciated the love and respect given to our teachers/educators. To all of my educator families, if you are visiting Santa Cruz, please be sure to visit Chaminade Resort & Spa, they will take care of you with a FIVE STAR service. Keep up the great work, Blessings, and more SUCCESS to all of our humanity.Mr. ShergillFresno, California, USA :)

I enjoyed the Sunday brunch at the onsite restaurant many times, that is until I saw a living wage charge of 4% today. Where does this insanity end. Maybe a $6.00 dirty plate removal fee? Or a housing fee?

Absolutely loved the vibes , staff and location. Had a wonderful stay with incredibly warm hospitality. 💐 The rooms were very thoughtfully designed , as were the restaurant and other facilities. Really appreciated the intentional choices on the menu & the knowledgeable service there.

We’re on day 3 of 7 and regretting booking here. Most of the things I mention below might be fine in isolation, but altogether it’s just all annoying.We tried checking in early on our first day as we’d called the day prior and asked about early check in. They said they would note that and to ask when we get in. The woman who I spoke to was rude, as if I was inconveniencing her for asking if there was a room ready early.The room is mostly fine except the bathroom is so tiny. I am 5 ft 1 and I feel so claustrophobic taking a shower. My elbows keep hitting the wall and door.The service at the restaurant is absolutely horrible and the food takes forever to be made. We’ve now had breakfast, lunch, and dinner and it’s consistently been non-existent servers and ridiculous wait times for food. They open for breakfast at 7am, but they’re not actually ready at that time. If you order an espresso drink you’ll be waiting for awhile since they won’t have turned the machine on yet. In Sunday the gardener was leaf blowing and they had the doors open so the smell of gas was really strong in the restaurant. When we mentioned it they acted confused. Both lunches and our dinner tonight, we couldn’t even find the server after our order was taken. Once the order is in, I guess their job is done?When we checked in on Saturday they were really busy between a wedding and a bachelorette party. The pool was very busy and the Bach party was in a cabana on the same side as the family pool. As you can imagine (and understandably) they were playing games and having a lot of fun, but it was all inappropriate for my kids so we couldn’t be in the family pool area.Room service is just takeout. They deliver the food in Togo containers. At least, they bring it to your room.There’s more I could mention, but in summary just don’t stay here.

We LOVE going to the Chaminade for parties, fundraisers, music events, brunch, hiking, spa and pool time! Its a beautiful local retreat where our community can gather above stunning views of Monterey Bay. Yes, the rooms leave much to be desired but the remainder of the property has many special features!

If the chaminade didn’t market itself a luxury hotel this review wouldn’t be so critical. However for the price of this resort it falls subpar at best. Rooms were dated and extremely small bathrooms. Hotel is not conveniently laid out, it feels like a summer camp. The staff is hit or miss. Some ladies at the lobby were very rude and not helpful. While the male staff generally seemed a little friendlier. Most of the support staff didn’t know answers to very simple questions. Food is meh…the only pros are the landscape and views….. there are no real places to get snacks or toiletries at the hotel only a few bag of chips or candy at the lobby. To top it off they added a mysterious 229$ “room discount” fee AFTER I checked out. This place needed better management and a huge makeover stat. After speaking to a male from the front lobby I was finally able to get the mysterious 229$ fee off my tab. But make sure you double check your charges!!!

This place doesn’t live up to expectations based on their website. The bed is nice but the other furniture in the Junior King Suite isn’t very comfortable. The bathroom is nothing special, especially for the price point, and the shower was lukewarm. We asked at 6:15 if we could book an available fire pit, willing to accept it without the fixings for s’mores. Maintenance would not set it up at that time, even though it isn’t that hard to light a fire pit. No robes in the room, even though the pool are is a considerable walk from the rooms. Staff were very nice at booking, and the valet was great at check-in. Checkout date update, quiet time is 10pm until 8am, yet the resort grounds crew fired up the gas powered and loud hedge trimmers and leaf blowers at 7 am. The hot tub is great otherwise stay elsewhere.

We dine at Chamanade for the venue not the service or menu...the food is not great and the service is shoddy at best! We dined at the resort just recently and had the same server who is just so spacey and flighty and seems to be incapable of getting out order correct!This wouldnt be so bad, but its the 3rd time weve had this server and all 3 times this server has gotten the order confused or omitted items ordered.The View is great but made mediocre by the service and food!

I’m writing this while waiting in the lobby and it’s 4:22pm. The room is still not ready and we have been waiting since 3:00pm here. I do not recommend staying here on weekends as you will be waiting and waiting for a room.Now its 9:43pm. The room downstairs every time the HVAC unit turns on the whole room is vibrating and shaking. It bothers both my wife and I. This has been the worst resort hotel Ive stayed at. I will never stay here again and cannot wait to leave tomorrow.

I’ve been coming here for 25 years. The spa is really good, but the restaurant food is subpar and the service there is awful. Super slow and usually delayed or wrong orders. For the amount of money you pay, it’s disappointing. But where else is there to go for a resort style spa when you’re a local? The place has really gone downhill over the years. But it’s an excellent location and beautiful on a sunny day. Such a shame that they can’t do better.

Beautiful location. Nature is the 5* here..The food was good as well at the restaurant: but stay was a flop for the cost paid. Lots of issues. Stop locking your pool area at 9:30. It closes at 10pm. This wasn’t a band room key de-magnet door issue , lots of people tried the door (multiple) nights and it was locked! Wrist key works fine otherwise including the room itself. That’s enough time for a 15 min hot tub and back to the room. No reason to lock guests out 30 mins early. We called to let front desk staff know, problem wasn’t resolved the next night. Really bright extension cord below the bed lights the room up. If someone stays above you, you can hear everything. They have a weird, rather unhygienic toilet paper holder that makes no sense.. see photo. Very strange. I don’t see how they get cleaned properly and seems like an extra unnecessary thing for housekeeping that’s already rushed to have to clean! Patio furniture was not comfortable. Would have loved to be outside the room more we faced trees. Grounds were not kept up very well. See photos from some examples. Overall a little bit of elbow grease and some investment could have this property be absolutely amazing and unforgettable. There is so much potential here. Landscaping needs to be worked on.

What a delightful stay! The hotel we typically stay at had no vacancy, so we looked on Expedia instead to find a place that had a pool and was pet-friendly and we found Chaminade. We took a chance and are SO glad we did. Expedia mentioned “VIP Experience” which we initially looked past but upon arriving, we were greeted by a full-size bottle of Pinot Noir, two wine glasses and collapsable bowls for our dog! Our 5 year old son LOVED the pools and we were even able to watch a movie while swimming. The rooms were slightly dated, but the beds were comfy and included a mini-fridge, which was definitely appreciated. Overall, this place exceeded our expectations, especially for less than $400/night! We’re on Day 2 of our long weekend and can already tell that we will be staying again. Kudos to the owners and staff of this fabulous resort for making this quick long-weekend stay feel like a true vacation!

This hotel is in desperate need of a remodel. As a Santa Cruz local I have never stayed here and recommended that my family stay based on it supposedly being a nice hotel/spa and resort. I was embarrassed. The room itself was ridiculous. It was like sleeping inside of an 80s pinball machine. I wish I had taken more pictures, but it was awful.

We enjoyed our stay and participated in the Easter egg hunt. It was so much fun for the children, running down the hill to collect the eggs. Kenya and Katia, looked after our brunch table. The service was terrific, the coffee was pretty average. But overall we had a delightful time and would love to return in the summer.

Honestly, I would give -2 stars if that’s an option here. Was here for a friend’s wedding for the weekend. The most beautiful wedding but absolutely the worst resort experience ever. One of the bartenders was very rude (a guy wearing a ponytail) when serving drinks at the wedding reception. The resort room we stayed at was very “cozy”. Shower water was never warm at all, and all the towels were very worn out (worst than the ones at my gym lol) Sound proof b.t. rooms pretty much didn’t exist, and I could literally hear the TV showers my neighbor’s watching at freaking 1am. This list can go on and on. Oh, have I mentioned how much it costed? Yep

I was expecting a lot and maybe that was my mistake going in. However when you consider that just one weeknight costs almost $400 I think its reasonable to expect something above your typical hotel experience.The first problem was the service. Chaminade is part of the Lifestyle Collection for Capital One travel. But the check in person didnt know anything about this. We were supposed to get a $50 experience credit to spend at the hotel but again the check in person had no idea about it. Then the check in person charged us for the room though we had already paid for it through Capital One. Its a good thing we noticed this while checking out.I was also expecting the grounds to feel like a Resort & Spa. Instead it felt more like an upgraded retreat center. Our rooms were decent but nothing luxurious about them.Chaminade proudly boasts about its hiking trails. There are only three and the biggest one is less than two miles and much of it is just walking on a road back to the resort. At least the part that is in the forest has real redwood trees, unlike the grounds themselves that apparently are full of non-native, ugly, peeling eucalyptus trees.The one part the family enjoyed were the hot tubs. I think many other families thought the same thing because they were rather crowded even though it was 40+ degrees and hailing.The next morning we asked again about the $50 experience credit and had to speak with management. Upon realizing their mistake they tried to rectify it by offering us a $50 credit at the restaurant. There we bought three overpriced breakfast items.We were hopeful that Chaminade would prove to be a fun experience, a place to get away from Silicon Valley for a night or two. Unfortunately it proved to be far from that.

We are excited about being on this property.1. The in room accessible features are excellent. The shower bench utilities the side of the tub for stability.2. The ability to roll under the bathroom vanity.3. Solidly secure hand rails around the toilet5. Fully mounted toilet.The room features are cute. Love the comfortable wide bottom leather chair. The cabinet which holds the dorm fridge is fabulous.The patio seems to be suspended in the trees.

My friends and I booked a girls weekend at the Chaminade, and had an incredible stay. The rooms were spacious and cozy, the restaurant was awesome and the steam room and sauna were clean and relaxing. Theresa in the spa was particularly delightful, and made us feel really taken care of. We will definitely be back!

Terrible customer service, I arrived approximately at 2:30 for check in and I was told it would be an hour until the room was ready. I went to have lunch at their restaurant on site just to come back at 3:40. At that point I was told my paid room was still not ready and that the lady I spoke with at 2:30 drop the ball and didn’t enter my proper info to check my family in. The gentleman then told me my room would be ready at 410. I called at 5 and they left me on hold for 15min just to tell me the room still wasn’t ready. Very disappointed in the customer service

Everything here is amazing the views, the food, the staff, the spa...if you want mountain feel and ocean this is the place. So family friendly, or great couples getaway.We will definitely be coming back here again.

Definitely struggling with the service but overall a very nice experience. The rooms were a little bit dated. And the air conditioner didnt work which we needed.

Had booked a room through Booking. When I arrived, a blonde lady at the reception told me they had no room available for us, and that it was my fault because I had ordered through a third-party. I tried to explain that they may bear some responsibility, but no, there was nothing to do.It was 7/7:30pm; almost bedtime for our two young babies (2mo, 18mo). My wife and I had planned this weekend for our family for the weekend. We found no alternative at this time of day to accomodate our family, and we had to go back to San Francisco during the night.This experience ruined our weekend; we hope that doesnt happen to another family there.If only the staff there had been slightly empathetic, you know. But I am guessing the lady at the reception was undertrained and didnt want to be there, hence the I dont care/its your fault (almost unbelievable but true) attitude. Staff already seemed overwhelmed even when we arrived before the situation, like they didnt want to be working there. Really terribly disappointing experience overall.

Staff were wonderfully accommodating. I had a broken foot and even though it was hard to get around, they were very helpful. I was a little disappointed in room cleanliness. The wait for dinner in the restaurant took forever. Lunch time serve was better than nighttime.

For any Company looking to spend hundreds of thousands of dollars for hosting Company Offsites at Chaminade please think twice. We had terrible experience, especially with the customer service that the management provided. The place is being mismanaged resulting in a fire in one of the buildings. The power was cutoff for most of the night and we could not hold any activities for our employees. A number of our employees ended up leaving at night because there was no electricity in the rooms. The rooms were also very ordinary and nothing about them was luxury or resort type (more like a 3 star motel). Management was rude and did not give any credit for the inconvenience caused to our employees. We have over 100 employees and most of them left the place disappointed due to the inconvenience. I would not recommend any Company to host any of their SKO or Company Offsite at this place.

Excellent relaxing hotel with luxurious services. Restaurant dining was amazing, and with a view to match. Calamari starter a must to try.Expensive, but worth it for a 2-3 day escape.

Beautiful view! All the fresh air.Here for a company event. I really enjoyed the steak! The staffs here were all very professional, friendly, hardworking and helpful! Highly recommend this place if your company need a place for retreat!The room and bathroom seemed to be newly renovated. The shower head deserve some cleaning, but overall very clean 😀

Beautiful location perched on top of Santa Cruz mountains. Quiet and serene. Amazing view from the View restaurant.For a 4 star hotel, amenities should include bathrobes, slippers and glasses for water.Bed sheets and comforters should be softer and more comfortable.Other than that, we had a pleasant stay.

Our friends took us to the Chaminade Resort for dinner. Wonderful food, great service, and a spectacular setting!

There for a private party. Food was poor: raviolis were tough (must have been re-served leftovers), the chicken was chicken quarters ( the cheapest cut). The view from the building was great. Food? Nope.

Problems?!.. There are so many to list, but Ill try,No comfortable place to sit in the room! One chair, no ottoman, and no coffee table to rest things upon.The view sucked! No promised Forrest view.Giant trees cut down and left to rot outside of our room.Hard dirt covered ground with loose rocks to walk barefoot uponVending machines that are cash only, no card use... stupidThe front desk cant make change for their vending machinesEverything closes after 8:00 pm. No help after that until morning...The restaurant sucks! I had to return my steak TWICE, and they still destroyed it!They totally screwed up next mornings breakfast as well.The staff was nice... but somehow, that doesnt offset the complete failure of the hotel to provide decent service.

If you are looking for luxury do not come here. They dont know the meaning of the word. Horrible decor and very bland rooms. Heater sounds like a 747 taking off every five minutes

Beautiful resort. Plenty of activities for all ages. Beautiful scenery while hiking.

We recently celebrated our 29th Anniversary here. Needless to say, we are now planning our 30th Anniversary party at the Chaminade. The rooms have beautiful views, the restaurant serves delicious food also with an amazing view and the staff is attentive and friendly. And of course the bar serves incredible cocktails. Nothing is missing!

This was more like a motel and certainly not a resort. The towels were rough and the sheets were like sandpaper. The box springs was exposed and the comforter was covered up with a sheet because the comforter was dingy and dirty looking. The furniture looks like it came from a thrift store. Room service was horrible. They cant even scramble an egg right. The carpet looked like it shouldve been changed 10 years ago. The restaurant wasnt much better. My friend received raw meat and under cooked potatoes. They apologize by giving us a cake that was so tiny and was for three people. The next night we ate the items that we knew were good but it took forever to get dessert and it took forever to get our check. We heard that some people who had reservations Saturday night were turned away. The restaurant had overbooked. The people are not friendly and if management thinks this is a resort then they obviously have not been to one. The hiking trails; at least the one that we went on was not kept up and there was a tree down blocking the trail. I will never ever stay at this place again. This was very disappointing and very underwhelming!!The best thing about our room was the patio outside. We had a view of the trees.The only good thing about this so called resort is and has always been the spa!!! They are always amazing!!

Its hard to get a good cell phone receptionBut they have lots of stuff to do there

Cant say anything about the rooms - did not stay there, too expensive for my budget. Attended a function and will say the grounds are beautiful, the food is great and the staff goes above and beyond. The bartenders arent afraid to pour either. And, oh, those views!!! If youve got mobility problems there are a lot of stairs (they have an elevator-we could not find it) but they have shuttles on the grounds. If its in your budget, go for it.

Beautiful place, it unfortunately rained the entire time during our stay but we still enjoyed ourselves in the heated pools and hot tubs. The staff here really went above and beyond to give us a great experience

We have stayed here 4 times and looking to come again. It is always a great experience. It is away from busy streets, shops, it is relaxing, and perfect for a nice getaway from everything. We had wonderful server for lunch names Andrew and he took our order, attended to our table, and made sure we had everything we needed.I highly recommend the Chaminade to everyone. 👍

This was ridiculous. Way way way way overpriced. The rooms were fine but frankly more like a clean motel with good sheets. What was absurd was music at the pool. It was outrageously loud and pounding out the worst music. MC hammer. When we complained at the front desk we were told they had numerous complaints and knew of the situation. Really? Then turn it down or off. It was not ambiance music one would find at a resort or poolside. It was so horrible we had to leave the premises and decided to take a walk on one of the trails. Unimpressive. Really. Barely a walk. I should also mention that while at the pool, we were asked where our pink wrist bands were. Seriously? We showed them and were told to put them on. I said jokingly if you lower the music I’ll put it on and the employee was so rude saying “that’s not how it works, put it on.” Did I mention the outrageous cost we paid and I’m treated like a great America attendant.We ended up leaving. This hotel is not worth half of what they charge. It’s overall tacky. The employees were rude. The bed was mediocre. The bathroom unimpressive and the parking limited. There was a wedding going on and kids everywhere. I should also mention there were bonfires or fireplaces scattered about outside but you had to “reserve”. So what is the resort fee for?Overall this was a hard hard pass.

Such a special place to spend new years. Great staff and service. Food was good. Rooms was nice. Really enjoyed our stay.

What a waste of money. We were looking for a quick one night getaway with the family. Booked 2 rooms that we were told would be next to eachother - they were not even close to one another. After speaking to front desk, and then the manager we were given two rooms next door. The room we were put in was an upgrade. Dirty, broken ac that we were told would be fixed, but it never was. We had to move the sleeper mattress onto the floor of the bedroom so the kids could sleep comfortably, only to expose nasty stains on the bed. The bathroom door is literally a slider and has no privacy. There is a 2 inch gap on either side. Hallway carpet is wet and dirty, pools are extremely small for a resort. Dont be fooled by the entrance building, which is beautiful. The building we were in was quite the opposite. I will never come back. Thats $1300 Ill never see again. Overpriced motel.

We really enjoyed our stay here. The facility and grounds were beautiful. The decor and style was gorgeous and made for awesome photo’s everywhere from the art and furnishing styles. The View restaurant was great and we enjoyed live music. We had a nice treatment in the spa for a relaxing and enjoyable experience. Very adult, kid, and pet friendly.Room was on the smaller side, but clean and perfect for a nights stay.

I was recently here for my best friends birthday, and had a great time. What really made the trip for the three of us more than anything was our incredible dinner that was so memorable because of the amazing waiter Ira Fuller. IRA FULLER was an absolute star. We had multiple allergy needs, which he met with patience and kindness, and he offered amazing advice regarding the food choices. He was knowledgeable, funny, kind, personable, and was a star all three of us mentioned how pleasant we found him. I really hope the Chaminade knows I am sure he makes many visits feel extra memorable. Thanks Chaminade for the great vibes and happy times. It’s a beautiful place

The place does not have elevators which makes it difficult if you have to unload your stuff on the 2nd floor (strollers, etc…). Parking is hard and even though the valet is free, they do not offer to drive you in a golf cart. You walk a long way to reception to get your car valeted, then walk back. This is not fun when it is 90 degrees out. The reason there was no parking was due to day use guests at the pool. The staff is very friendly though. The towels are rough, and they do not give you enough. Overall it is not on-par from what I’d expect with a 4-star hotel. The restaurant- The View - is super lovely as well for dinner.

Recent stay exceeded expectations. Chris at the front desk was engaging ,professional and most helpful. Interaction at check in and at check out with staff was seamless. Housekeeping staff is also worthy of 5 stars. Great positive can do attitude and their attention to detail is better than many leading resorts.Looking forward to sharing our experience with coworkers and friends.

Went here for dinner, were very nice and accommodating with menu restrictions. Highly recommend the view!

Its cool, not my gig, but everyone is super nice

We always put our family in rooms here when they come into town to stay. We have to say the experience gets better and better every year. The attendants who work there are very kind. Food is amazing and the view is wonderful. Overall a great experience!

My family and have come to eat at the restaurant twice now to celebrate special occasions. The first time we came I specifically called and made reservations asking about lunch. When we got there we were only allowed to order appetizers. We made the most of it but I was a little bothered because I had specifically asked about lunch. The second time we came the service was absolutely horrendous. There were tons of staff and yet we felt like the entire time we were being mostly ignored. I definitely wont be returning. Yes the view is spectacular but for the price I would rather take my money elsewhere.

We just went for brunch at view restuarant . gorgeous view . food was ok .

Beautiful resort - we live locally and visited for their Easter brunch. It was fabulous. The brunch presentation was nice, lots of variety and our waitress was wonderful (very attentive and kind!). The views are amazing and food is great. We will be back!

Very nice family friendly hotel. Room are spacious, 2 heated pools, 2 hot tubs with a pool bar and food truck. The on-site restaurant has good food & service with life music daily. So many activities for guests to enjoy like hiking, tennis, pickle ball, spa and gym.

My room rating is for the pool. Beautiful location and facilities. Most of the staff was great. Room service required several phone calls to make an order. Went as a Resort Pass guest.

We loved this resort. Came with my family and enjoyed the pool and spa. The property is good sized with 3 different hiking trails. The 2 queen room is really 2 double beds. Not sure why they mixed that up. The room is a big rectangle with nice space, but it needs a couch or other sitting area. The view is gorgeous, sitting on top of a hillside. The restaurant is pretty solid for a hotel, too.

Pros: nice groundsCons: small pools, no parking.Stayed on Saturday night and it was a nightmare to find parking after we came back exhausted at night. Stayed in 1100 building and it was impossible to take a nap in the afternoon due to loud DJ music. So keep this in mind if you get a room nearby the pools area. Rooms are okay but really nothing to rave home about. Wont be back.

I prepaid $2.8K for an eight night stay at this “resort”. When I checked in at reception, there was no hello, no welcome, etc. Instead, the first thing he said was “credit card”. I confronted him and he apologized, indicating that “it’s been a long day”. I went to my room and to my surprise it was 100° and looked (and smelled) like someone had just gotten laid. Went back to the reception to complain so they gave me another suite but this one had pubic hair on the toilet. Needless to say, an absolutely horrible experience.

It was my boyfriends and I first time in the Santa Cruz area and heard good things about the restaurant. Our waiter, Steven, made us some delicious prickly pear margaritas. We did have to wait for our food a little bit because their ticket system went down. The general manager, Daniel and the rest of the wait staff made sure we were taken care of quickly. Will definitely go back.

The experience in the restaurant and bar were lack luster. We waited over an hour for food and it was not good. They were out of several things on the menu and at the bar.

Well, let me start by first saying I had read the reviews before my stay and wasnt sure what I should expect with the reviews so mixed. I travel a lot for work so have a lot of experience with the good and the bad that comes with hotels, resorts, air bnbs etc. However, I dont think Ill stay anywhere else but the Chaminade the next time Im in town and future visits. It was one of the best work trips Ive had because all the things this resort has to offer and the staff that is there. Great for families or flying solo. They have multiple pools and hot tubs, a food truck by the pool as well as fire pits and even a movie night outside on the weekend. Live Music, Hiking Trails, Gorgeous and peaceful areas to sit w/a coffee or beverage over looking a beautiful views. It was so charming! The property is beautiful, the flowers throughout it were absolutely gorgeous I made sure to stop and compliment the man who takes care of the grounds. From the moment I got there to the moment I left any staff member I had interactions with were always so welcoming, attentive, helpful, and overall delightful. And the food was SPECTACULAR!. I understand people and places have good days and bad days. (this is to the negative review people) But I was there over a week and I couldnt of enjoyed it more than I did. Maybe give it another chance. Or take some time to reflect that maybe just maybe.....its you. :) I cant wait to go back. -Bev Brenner

Overall a very nice staycation spot. Beautiful views from the restaurant and plenty of activities on / near the property. Food at the restaurant was solid. The gym & spa were on the older side but enjoyable. One of the bigger gyms Ive seen at a resort (though everything was pretty outdated).

Restraunt menu is very limited, but the view and the service is great

This place is nice. My husband and I stayed for a weekend getaway, and Im so glad that my husband found this resort. I got a massage, and we even made smores at their fire pit.Our room was clean and enough space for our small family.We would return if we needed a quick getaway.

The receptionist was unhelpful, insisting on charging us the same price twice. We agreed and had to resolve this issue the next day.

We came here for a wedding and was given a discount resulting in the rooms being $495 for their base double queen room. Not to mention we booked this out a couple months before but a friend of ours walked up the same day, got the exact same room for $200... So we paid $300 more for what?!There was NOTHING special about this, not to mention the fan in the bathroom was broken along with the AC that was not working and blowing out hot air instead. There was nothing upgraded or modern about the entire venue. We were very disappointed by the quality of the rooms, the mutual areas and the staff. The staff at the view was extremely slow moving and more of an inconvenience for them to serve you. After checking out, brought up the issues with the room and they thought it was accommodating to take off resort fees, big whoop... Then dealt with Hannah and she was trying to be helpful and was going to take more off our bill and mentioned she would email the difference in charges, still have not received that email, and instead of having a difference, I have more charges on my credit card. NOTHING HAS BEEN RESOLVED. The customer service is strongly lacking and not accommodating and feel very cheated out of a lot of money. Unhappy, do not recommend and would like this place to reach out to have my issue resolved as I not have 5 different charges from them.

This review is for the restaurant. The music, Alex Lucero, was fantastic. We really enjoyed the truffle fries, wedge salad and salmon salad…wine too. The service was super friendly and attentive. The porch/outside area is outstanding. Plenty of heaters and shade.

Chaminade is one of the best kept secrets in Santa Cruz. Beautiful scenery, great food, excellent drinks and awesome service!Also, The View restaurant is aptly named. Hands down, one of the best views in Santa Cruz!And they have fire pits!

Stayed here for 4 nights on a business trip recently and had a few interesting interactions with the staff. Most of them were super welcoming and great but found myself treated as if I was a local college student trying to sneak in and use the pool / lobby when I was scrutinized about whether or not I was a guest. Just felt a bit uncomfortable because of that but overall was great!

Just stayed there last night, 0hrs sleep running water sound ALL NIGHT, avoid room 701.

My recent stay at Chaminade Resort & Spa in Santa Cruz was a mix of delight and a touch of disappointment. Lets dive into the experience!First and foremost, the resorts views are breathtaking. Nestled among the lush hills of Santa Cruz, the panoramic vistas were like a soothing balm for the soul. Sipping on a cocktail while taking in the serene landscapes was a true highlight - the drinks were delicious and expertly crafted, making relaxation effortless.The spa offerings further enhanced the resorts tranquil ambiance. The wellness treatments were a rejuvenating escape, leaving me feeling refreshed and pampered.However, as much as I enjoyed the stunning surroundings and the delectable drinks, I must address a slight hiccup. While comfortable, the rooms were not as clean as I had hoped. Some areas showed signs of neglect, impacting the overall comfort and experience.That being said, the staffs genuine warmth and willingness to assist were truly commendable. Their efforts to make my stay as pleasant as possible did not go unnoticed, and I truly appreciated their attentiveness.In conclusion, Chaminade Resort & Spa offers an idyllic retreat with incredible views and well-crafted drinks that can easily transport you to a realm of relaxation. The spa treatments further contribute to the sense of well-being. However, improvements in room cleanliness are needed to ensure a truly exceptional stay. With some tweaks, Chaminade has the potential to become a seamless blend of comfort, hospitality, and natural beauty

I visited the resort for a work conference. The location is beautiful and peaceful. Hidden in the trees and with a far view of the ocean. The staff were very friendly and accommodating. My room was a good size with a pleasant decor. Not modern but not quite rustic. And antique refrigerator shell hid the real refrigerator inside. The dinner was good. I cannot comment on lunch because we had a buffet style service for work so the buffet food was okay. The atmosphere of the bar and patio area at night was relaxing. I was here during the week so it was not a late night place with a nightlife as the bar and restaurant shut down about 9 or 10. Didnt get a chance to visit the hiking trails but was able to see the morning deer and occasional fox or coyote.. I wasnt sure which so keep your small pets on a leash. The resort is dog friendly. Only reason I did not give it 5 stars is the pool area was not available. It is being renovated so I will reserve the last star to see how that turns out. The location is centered between Santa Cruz Beach Boardwalk and Capitola beach.

The place isnt worth whats priced at. We had to leave one day earlier since we disliked it that much.Crazy Parking Situation: Its very hard to find parking. The property was packed with cars. It made the stay extremely stressful. There was no parking available where our room was.Check In: First of all, the cashiers desks are completely blocked with monitors. It was hard for the cashiers and guests to see each other. The lady checked me in was behind two high monitors. We had to dodge the two monitors to exchange information left or right. Also, she was so distracted on her phone that she didnt see me for a while after I got there. She gave me other guests invoice with all the personal information on it. I didnt realize it until that night when my hubby pointed out. It made me wonder where my invoice was.The Room: We booked the forest view room. It was actually a stump view room. There were a few cut down trees and stumps right outside our patio sliding door. The scenery was completely different from the photos on their website. The room was facilitated with all the cheap paper and plastic everything. Its screaming cheap amenities throughout. The shower was so small and narrow. For me a small person, I couldnt take a shower without banging my elbows on the shower door handle constantly let alone my big frame husband. The TP holder was in such bad shape that the whole roll of TP kept falling into the trash can. Comparison example: At one of our favorite hotels, they have all the beautiful colored glasses for everything vs. this place had everything paper, plastic even wine glasses are cheap reusable plastic ugh; The other hotel always had many different coffee capsules, high-end teas and coffee machine filled with water to max. vs. this place had two cafenated tea pods, two decafinated pods and two cheap tea bags and empty coffee machine water tank. And theyre more expensive than the better serviced hotels.The loud noise: The building is old and walls are thin. The upstairs guests were jumping, stumping late night and early in the morning. Kids were screaming in the hallway. There was no way to sleep in.The worst of all: The restaurant service was horrible. We were on the phone for about half an hour to place a room service order and waited for more than an hour to wait for the food to show up (with call in to check on the order in between). On fathers day morning, we didnt have a reservation since we were told we could just walk in. The host (the restaurant manager with Cleft lip) was arrogant and condescending both before we were seated and when we quit waiting and leaving. The lady was trying to seat us in full sun. I asked to sit in the shade with better view. She had to go check and came back told me we would have to wait longer to be waited if we sit there (Didnt understand the reason, but ok). Truly, no one greeted or brought water or any interaction with us for about half an hour even multiple waiters and waitresses came and went right next to us. When we quit waiting and leaving, we saw at least 4 waitresses were casually chatting by the bar. They didnt look busy at all. The manager was asking us with elivated voice leaving already (sounded like condescending to us instead of concerned about what went wrong).Check out: I asked the manager at the front desk to send email with invoice. She confirmed my email address, and no invoice in email.I wont recommend this place for any aspect and its way over priced.Update 6/19/23: Its disturbing to see a general manager of a service companys dismissive response. A hundred plus of dollars of waiving of cost cant compensate a ruined family vacation and the horrible experience will be here to stay in our memories. The director of guest service of yours had a very cold and bad attitude as well, and she still hasnt sent over the invoice through email as she promised. All the people at this property we encountered are not friendly, this response shows why and seems like its a top down issue.

I had reservations to enjoy the New Years celebration advertised in the eventbrite for 2023 at the resort.I went to the hotel resort to check out the resort before my arrival . The front desk agent wasn’t quite aware of the New Years event , the agent could improve on customer service skills , staff had trouble opening the door to ballroom to view the event location for key fob lock batteries were dead which immediately became a safety concern for me in case of an emergency. The resort bedroom looked clean and decent but the room could have smelled more inviting. I walked towards the gym front desk area and was welcomed with a malodorous stench of funk coming from the gym area. However, the restaurant looked inviting. This place needs improvements. I canceled my stay at the resort for first impressions are everything to me.

We visited Chaminade for a small one night get-away. It is a very pretty place, and very peaceful. The room was smallish (like a NYC hotel room) but very well appointed and comfortable. It is just fine since you wont be spending much time in the room. The hiking is nice and trails very uncrowded. We enjoyed bocce ball and just relaxing on he lawn. The restaurant has a great view and a wonderful patio, but the food and service fell a little short. Might be that they have difficulty with staffing but the service was uneven at best.But all that said, for short get away close to home, it was cool, quite and very relaxing.

Absolutely stunning! The room is bigger than your average hotel with nice modern decor. Lots of extra towels in the room for those who uses more than one towel. The heated pool and hot tub was relaxing. The outside dining restaurant had a beautiful view. In fact, we were fortunate enough to have a small deer family to join us for breakfast. If we lived in California, we would definitely become regulars but unfortunately we will have to I wait until were fortunate enough to come back around this area.

This is an old property that has been modestly renovated. We booked a suite - which was nothing more than a room with a sectional couch shoved in to a cove in the corner. The walls are paper thin and we can hear everyone who walks by our ‘suite’ and also the baby crying in the room across the hall, and also every single step that the folks above us take. When it’s shower time upstairs, they might as well be in the same room.The furnishings are decent. The ‘patio’ furniture outside is not. You’ll find better at a motel 8.Check-in was ok, but the chaos curbside was unnecessary. No one seemed to know what to do with our car.Our rate for one night came to just shy of $600. That’s crazy $ for this old place. Getting an Airbnb next time.Oh - and the pools. They have two. But the max occupancy posted is 880 people. Not my kind of relaxing scene.Glad we are only here for one night.

My company stayed here for a retreat - and one of our colleagues was treated extremely poorly in a discriminatory/racist way. On his last evening, he returned from dinner to find that his room key was no longer working. He went to the front desk to get his key re-activated. Rather than taking the simple step of checking his ID with our companys rooming list, he was met with requests for documentation of his identity, a credit card, and refusal by the resort staff to re-activate his key.He was ultimately made to sit awake all night in the hotel lobby, with no attempt from the resort to assist him in returning to his room. He was treated unfairly and with contempt by the front desk attendant through multiple interactions – including being told he could not use the public restroom and that there were cameras monitoring him in the lobby. (My colleague is Black.)The situation escalated early on Friday morning when his fellow team members began to enter the lobby to check out. Several colleagues tried, unsuccessfully, to vouch for him as one of our employees, make requests to contact the General Manager by phone, and offer other creative solutions – all of which were refused by the front desk attendant. Ultimately he was permitted to return to his room around 7 a.m., once the manager arrived on-site.Our company tried many times to resolve this issue with Chaminade in the months since this happened, and they have refused to be helpful in absolutely any way. Do not stay at this resort and support a racist business!

Room was nice. Not overpriced! Great space,green location surroundings, beautiful. Its odd they dont have free breakfast but i think because they have a whole restaurant. Pools and spa were open and clean, accessible to our needs, room was beautiful with an antique vibes, Takes you to 1900s elegant style. Definitely love details and decorations. No microwave in room but we were told lobby had. Dog friendly and clean quiet too. Bathroom door didnt have locks but works for me. Unless you travel with prankers as friends Id worry

If you like to stay a little bit off the beaten path in Santa Cruz but still close enough to everything, then this is your place to stay. Stayed there a number of times. Its a resort in the Santa Cruz mountains about 10 minutes away from the beach. from the veranda at the restaurant you can see all the way down to the beach. A great restaurant. It usually has a pool and sand volleyball court but those are Under construction as they are redoing the property. Its also a spa and a great workout facility. The rooms are functional but nothing spectacular. the resort is beautiful and and they have an incredible hiking path through the forest it takes a little over an hour that I highly recommend. They have Discounts that come via email periodically through the year . Try to stay there when its less than $200 a night as there is a resort fee. Sometimes theres too many kids at the pool and its hard to access the pool. Itd be nice if management would enact a 2 hour time zone during the day where its adult only because that is a problem. Other than that I do recommend the property. Ive stayed there a number of times and its an enjoyable place to unwind and relax.

Wow, Chaminade was an absolute amazing experience. Customer service was 5 star. Atlantis was super great, all the bar/ restaurant staff (which I would save their names) were awesome. Our family will definitely be back!

Ill go over what we really liked first. Very friendly staff, amazingly accommodating when we needed to switch rooms from 1 king to 2 queens, easy check-in, great pool and hot tub location and feel, wide open gym and spa area, awesome to have trails and tennis courts on-site. The Sandbox food truck was very convenient (although it only had about 4 basic options and nothing like whats listed on the menu on the website) Essentially the best Santa Cruz hotel based on the amenities.The problem, and reason for why we probably wont come back, is that it doubles as a wedding hotel. We had our two very young kids with us, and were all woken up multiple times by wedding guests (could hear them talking about it), from 11PM all the way to 2:30AM. This is a $600+ hotel...They were not only talking / shouting, but blasting music outside and even filled our room with weed smell, which is when I called a second time to complain. We almost checked out and drove 2 hours home. Now this is not Chaminades fault that guests arent courteous, but when my parents stayed there about a month or so ago and had a similar experience, we just figured it was a one off. It shouldnt have taken security until 2:30am to get this to stop. Ultimately one of the worst, sleepless nights weve had at a hotel.

I was at Chaminade for a celebration of life. Everything was excellent, the food, having things ready as guest arrived. No one waited for anything. It was obvious that the staff was experienced at their individual jobs and they all functioned as a team.Thank you.👍👍

Stayed here within the last week. Was excited to be staying at a resort. It’s not what I expected. The 2 stars are specifically for the view from the outdoor dining patio of the restaurant. The restaurant food was very expensive and very gross. Hamburger was super thick and flavorless, dressings looked old. Chicken wasn’t cooked well/tough and to top it off it took at the minimum 50 minutes to get our food. There were Only 2 other people there when we arrived. There is a cemetery at the foot of the resort, sort of odd. Surrounding “Forrest” wasn’t anything spectacular, very dry. Smell inside building. Dusty. Smell inside our room-an overbearing room spray smell and then when that wore off, musty fish smell. When walking ok carpet you can feel how dirty it is. Don’t think the best cleaning protocol is followed (which should be during Covid). Lights, etc were dusty. Doors/handles you can see marks/fingerprints all over them. Random Stains on carpets and walls. Only outlet in bathroom didn’t work. Blow dryer in room on high was more like a low setting. It was thankfully not hot enough to need ac but it looked like there was an old non functioning thermostat on wall. Pool was small. Nothing resort about this. I would not stay here again.

Read the reviews before booking...STAY AWAY.There was a significant delay in checking in (5pm.) There was no notice of the delay when we arrived. No welcome greeting or explanation of resort and its amenities.When charged for the room, there was automatically $50 more than what my rate was. I wasnt told until I asked the next day. It was for a credit for the restaurant (Still havent seen it.)Restaurant was extremely slow with bringing drinks and food (20 min to wait for a server to introduce.) Also saw a ton of spiderwebs around the area of us eating.One of the hiking trails had a fallen tree blocking the road and we couldnt go around it.For the price, it was a poor experience.

The decor of the accommodations is dated; the food was expensive and extremely meh; and the whole thing gave off student housing vibes. It’s a “spa” yet doesn’t actually have spa-related treatments such as massages. The staff were very nice however. Total waste of money. You’d do better someplace else.

I attended a wedding here. It was absolutely beautiful. The setting was lovely, and the food was great. We were serving steak and lobster, fantastic!