Massage Envy

BEWARE OF THIS LOCATION! I have had SEVERAL bad experiences happen at this Massage Envy. In fact, dont use Massage Envy, go with Hand and Stone.I have been a member of Massage Envy for many years and have acquired so many credits. I have been trying to use all of my credits, so that I can cancel my membership due to the experiences I have had here.I am a new mom who works a regular 40 hour work week. I dont have much down time to myself, so I look forward to the days I have an hour lunch when I can schedule a massage. Its the rare chance I have to unwind and relax. In the past few weeks, I have had my appointment suddenly canceled with little to no notification. The first time, I was understanding as things can come up and happily rescheduled with them for the following week. The following week came and they told me they had to reschedule my appointment again. I expressed my frustration as I had already been reschedule only days before. They said they would add a half credit to my account for my inconvenience. I dont need the extra credits as I already have way too many, but I was once again trying to be reasonable and accepted their offer. My next appointment went as scheduled. After that appointment, I scheduled to have an hour massage during my lunch break today.I went to the store today as I hadnt received any notification that the appointment was cancelled. In fact, I received a voicemail yesterday afternoon saying that my appointment was scheduled as planned. When I got to the store, there was a printed notice on the door saying that due to inclement weather, they wouldnt be open today. I understand that it had snowed overnight , but the roads were able to be driven on today - I know as I had no issue driving in my 2-wheel drive car. Also, they were clearly able to make it in to post the notice. I dont understand how they werent able to call their customers to cancel the appointments for the day if they had no issue driving in to post the notice on the door.To be very clear, I do NOT want credits added to my account. I want to be able to take my credits and add them to gift cards as I dont want to have to continue to pay monthly for massages that I clearly cant seem to get since they constantly want to cancel/reschedule my appointments. I wish I could cancel now, but the company has an insane cancellation policy that requires you to have to use all credits on your account within 30 days of your cancellation - not reasonable since I have well over 20.I sincerely hope the manager of this location will take this seriously and do whatever they can to fix the situation in a matter that will satisfy this customer. I have been more than reasonable so far.

Its not about the customer, its all about them. My experience at massage envy put them in the same category of feelings I have toward Comcast cable company (not good feelings). In February I bought a 3 month massage pack for my girlfriend to use one per month over the next three months. I was very clear upon my purchase that I only intended to pay for 3 massages. However, they had me sign and initial paperwork locking me in to payments without verbally communicating it. In addition to the 3 massages I had paid for in advance they began charging me each month for an additional massage once per month. When I noticed it on my bank statement and tried to correct the problem they told me it was somewhere in the pages and pages of stuff they make you initial and sign. In addition they told me that to cancel it I couldnt do it over the phone and I would have to physically come in and sign cancellation papers! Im not the type of person to take no for an answer when I feel that something unjust has occurred but there was no reasoning with the woman on the other end of the phone. Have the people over there never heard of customer service? They obviously care more about scamming people for 60$ at a time than having returning customers. Bad business.A sad ending to this story is that my girlfriend never wound up going in for any of her 3 massages and in fact I wound up paying for 6 massages by the time I noticed the leeching of extra money from my account.In summary 60$ per massage for 6 massages= 360$ for nobody to do any work. Sweet deal for massage envy but a serious rip off for the customer. Unless you are a fan of hidden charges made difficult to reverse and enjoy a snooty attitude from the person on the other end of the phone line AVOID MASSAGE ENVY!

For the price, its good. Especially if you find a therapist you like. You do need to book in advance. It would be nice if there was a possibility of getting in same day if you called in the morning, but Ive never had luck with that. Im grandfathered in at $50/month. I think its $60 now. The 1 star reviews are a little harsher than necessary.

By far the worst experience with massage envy since being a member, this is by far the closest one to me but I will continue to go out of my way because I’m always having issues when I schedule here and the bad thing is this is usually the easiest one to get an appointment at but now I see why. Two of the six bad experiences I had here they chose to take another known customer over the appointment I scheduled online and then try to say I didn’t schedule it smh this is the last time I even try with this location.

They told me the the total for my appointment over the phone before I got there, and after my appointment my total was about $30 more. The reception was very unpleasant and said it was required to tip the massage therapist. The massage therapist I had was very socially awkward which made me uncomfortable. I 100% do not recommend THIS massage envy. Everything people have said before me is very true as well, this place does not care about the customer.

My comments are to respond to Alyssa and others who have only gone to Massage Envy once or twice. I have been to ME a number of times over a couple if years. I had only once that my appt. got rescheduled. Life happens. Businesses have to keep employees safe in uncertain weather--clients, too. Enployees have children with unpredicted needs, get ill, again--life happens.I have gone twice to the other business mentioned. Trust me, the front desk and therapists I have had at ME are respectful and skilled. A couple people have moved on and I wish they hadnt, but I have had exactly the massage or facial I needed each time. Give Massage Envy another chance.Also, let them know what you need. No two customers are the same. A great massage needs some feedback from the massagee so that the therapist can be effective.ME has truly earned 5 stars from me...every time.

Would suggest NOT doing business with this establishment under any circumstance.It is been over six months since I expressly canceled my membership with this location. I had to place a block on my CC account to get them to stop making illegitimate and fraudulent charges to my card. Finally, I had to cancel my entire CC account as they continued billing to my account even after multiple requests to STOP!Once again, this is extremely poor business practice as the last inexcusable charge occurred well over six months after I had my last communication or business dealings with Massage Envy.

I tried to make arrangements over the phone for a surprise birthday massage for my brother. The manager, Debbie, was very unfriendly and not helpful at all. I was able to successfully make this happen at another location w/o any issues. For some reason, it was not possible here. Debbie should probably be sent to some sort of customer service training.

If I ran my own massage envy franchise I would put the customer first. This location didnt! I would go to a different location if i were you or even better a local place that understands the importance of customer loyalty.

Well run and pleasant staff and environment. They have specials which we usually take advantage of as often as we can. The benefits of massage are very evident for us using the services offered. Staff is very knowledgeable and pleasant.

Nathan did an amazing job!!! Im a barber and on my feet all day with my arms in the air. Nathan is so well educated on the body I had muscles out of place, I didnt even know about. I was so sore and tense. I feel like a new person and I still need more work done. Definitely always do a 90 minute session!

Lori is awesome - had a hard time finding someone who did a great deep tissue massage but after going to her look no further! Would definitely recommend.

Our couples massage was cancelled within 1 hour of our appointment. Would not recommend.

I came in to purchase a gift certificate in person, as directed online to do so to get the Christmas special ($25 free certificate with $100 purchase, available in person only) and was told they are not honoring that special and do not sell them in person.

I had several bruises from my massage by Kaleb. At times the massage was too painful.

We cannot get our account canceled after several attempts. The customer service is inattentive and atrocious. This is completely unacceptable business practice.

The staff is professional and friendly. The therapists provide good and consistent service value.

My wife just visited this location and was extremely pleased with the atmosphere and her massage.

Place was easy and near by noting over the top but i would go back!

I had lots of predetermined opinions about this place, but I was very wrong about them and was pleasantly surprised

Only place I go to get a massage.

Amazing place!🤙 Definitely recommend it!

Nice receptionist, limited availability

Staff is great very helpful