Massage Envy

I enjoyed both of my sessions. First I had an hour and a half massage with Hailey. And omg she was great. I have been going to massage envy for 6 years now, in other states, and I could never find someone that could work out my knots without hurting me. She is amazing. After that I had an hour and a half facial with Hannah and she was amazing too. She was very gentle and explained everything she was doing. These ladies are very good at what they do and I would recommend them to anyone!

The staff is very courteous and efficient! My first experience with Brooklyn was amazing! She is extremely knowledgeable and the facial services were done so professionally! She also is patient with questions. It was a delight. Can’t wait for my next appointment.

Mike was amazing! He listened to my what my needs were and then working through stretch and massage, helped immensely! I am booked for my next appointment to see him in 3 weeks!Brooklyn gave me an excellent facial! She analyzed my skin and readjusted the appointment to fit my needs! I have booked to see her in 3 weeks as well!

Rosa is an experienced, caring wonderful masseuse. She has amazing technique and strength. Her communication skills are fantastic. She reads the previous notes in your profile and asks pertinent questions to give you the best massage to fit your individual needs. I re-booked immediately for the following month bc She books up quick. I even booked my daughter so she could experience the best massage!

Rosa is an amazing therapist - she listened to what I was going through and went to work and found a huge knot and the pain literally subsided while I was on the table. I had the best night of sleep I’ve had in the last three weeks! I can’t wait to see her again.

David was awesome! I was in really bad shape when I went in, so much tension all over. He used the perfect amount of pressure to work out the knots and tension and my back and neck feel SO much better just after one visit. The RTR gun to start really helped loosen me up too. I can’t wait to come back! The front desk receptionist was friendly and professional. I highly recommend requesting David if you go! Best massage and overall experience I’ve had.

Massage Envy, Tyler is my place to go for 2 ongoing monthly 90 minute massages. David is a tremendous therapist! He takes care of my injured back and knows how to release the painful areas. His knowledge and methods are extensive and he listens to my needs. Thank you, David for being the caring and great professional that you are.

I called to book a facial and a massage. There would be an hour between, which I agreed to. When I checked in I was informed that the therapist Megan, was willing to swap her lunch break to put my two sessions back-to-back. I was so surprised and found that to be very thoughtful. An excellent day.

Rosa was amazing. I needed deep pressure and she nailed it. Rosa got out knots other therapists havent been able to touch. She is kind and professional. If you need medium to deep tissue, I highly recommend Rosa.

Kristin was wonderful!! Her massage made me so relaxed and she paid close attention to my sciatic nerve!! She did everything with perfect pressure.Can’t remember the managers name, but she was so kind and helpful. She helped me set up my next appointment before I even Went back, which was wonderful so I wouldn’t have to worry about it when I was Leaving.There was also a sweet young lady working at the front desk with glasses, and she was kind enough to help me figure out was going on with my card.I can Say that I’m always taken care of at massage envy. I’ve been coming here for a few years now and I’ve never been disappointed.

This place is super clean with very friendly staffsMy Esthetician Ms Kiera was really nice She knows exactly what to do with my skin problems. The products she used were amazing & had an immediate results. I was having a dry skin & now it looks hydrated & glowing. The best service & best decision ever to get a routine facial at M.E.

Megan is the absolute best! I’ve tried several therapists @ ME for the last 7 years and she is by far my favorite! I usually teach 2-3 group fitness classes on Saturdays, visiting Megan is the icing on the cake after all that work. She always knows how to target the knots in my back perfectly, her technique is fluid like which is so relaxing! Was overjoyed when she started offering weekend appointments again.

My body was so tense. It felt like it was tied into knots. Sarah was great ar kneading out the tension, paying special attention to my shoulders and neck. Session was rounded off with a nice, hot cup of Berry Hrebal Tea.

Outstanding service at Massage Envy! Megan does an incredible job of working out the tension I carry in my neck and shoulders. I always leave feeling so relaxed and free of pain.

I am really enjoying my monthly visits with Hannah. I think her hands were made for doing facials. It is so nice to have that time for relaxing and being pampered. When I leave, my face feels, and looks refreshed and rejuvenated. Thank you, Hannah for the awesome results.

David is consistently great! Always on time and professional. He is knowledgeable and always attentive to any concerns or problem areas. We have gone to Massage Envy for years and David is the primary reason for that….not to say that others are not good, we just haven’t tried anyone else.

Kristen was very good. 👍🏻 Her ability as a massage therapist was excellent. I could also tell her heart was in her work. I am only sorry that I cannot afford to buy a membership and the non- member fee is outrageously expensive for one massage. I was given a.gift card which enabled me to receive the wonderful massage..

Mike is exceptional!! He makes sure you are comfortable and gets all the knots and tension out. I now make sure I book in advance so that I can get one of his massages. He is great about using the right amount of pressure.

Mike, my massage therapist at Massage Envy, Tyler is amazing! He incorporates relaxing swedish massage with deep tissue and stretching. I drive 3 hours round trip to see him, passing many other options on the way because hes so consistent and I feel wonderful after every time.

David is very good at his job. He has always been early for my appointment & my massage has always had the right amount of pressure. I also like a 90 minute session & thats not a problem for him.

Wonderful experience! Brooklyn was gentle and professional during my facial. She guided me through the process and answered all my questions. I will definitely be scheduling with her again.

My mother in law and I came for facials. When we got there we were told we were booked for a two person full body massage. They then tried to say we were wrong and had booked a massage instead of a facial. Ended up with nothing and left. Definitely not a great first experience.

I have had a membership here for 4+ years and I have tried multiple therapists. David is by far the best! I book in advance to make sure I get him. It helps that the staff is super friendly. The environment is comfortable and professional. Highly recommend.

Scarlett is knowledgeable and friendly. She is caring and understanding. She answered my questions fully and completely. My face felt wonderful afterwards.

I had the best experience with my recent massage therapist Haley. She welcomed me and explained everything prior to starting and allowed me to ask questions. My 90 minute massage was amazing! Thank you Haley!!

Sarah is wonderful. She has very good technique- the perfect blend of relaxing while also working out knots and tight spots.

Hannah was very informative. I have anxiety and at times it is really hard for me to relax, but I actually felt at ease and was so very relaxed. My face looked flawless when she was done.

Coral listened to my problems and she focused on those areas. She also explained some of the different techniques she was using and how they would help. My goal was pain relief and she did a great massage. For the first time in a week, I didnt wake up with a headache from muscle spasms in my neck.

Had a great time on my first visit to Massage Envy they gave Victoria to do the massage on me......❤ I just dont get the best but the first class services from her. I will get myself a membership and would always request for her👍🥰

David always gives great massages. I have been going to him for many years and will not use anyone else. He is the best!

Have been a member of Massage Envy for almost 6 years. Every time I have been there, I have had great customer service. My services & Massage therapist’s have been great. We converse each time for what my needs/issues are before the actual massage. Great folks, Thanks

Megan is great. She listens to your areas of concerns and works out all the knots and sore muscles.

Luis has healing hands. My back pain has improved dramatically. He puts you at ease and you leave feeling much better after your treatment!

Scheduled for 8am. Drive from out of town during rush hour to arrive, 40 minute drive. About to turn into the plaza where massage envy is located, then I get a phone call stating that the staff member isn’t able to make it into work, so my appointment is cancelled. Was told on the phone that I was sent a text message around 6am telling me this, but I never received a text message at all. Called 10 minutes prior to appointment time, then had to turn right back around and drive home. Time wasted, no massage therapy which I need very much. Ridiculous.

David was amazing just as everyone has been telling me. He was very attentive and focused on the areas that I needed the most work on. A good conversation is always a plus fir me.

Scarlet gave me a great facial!The only thing I was disappointed in was that I was in and out within 45 minutes total and you advertise the facial is a 60 minute session. That is why I gave a four. It as nothing so to with my service from Scarlet.

The knots in my shoulders are no match for Rachel. I’ll definitely be back

My first facial. Cleansed, massaged, and felt So good! Will do regularly!! Thanks, Brooklyn.

She walked me through everything she was doing and made sure I was comfortable at all times. Would definitely recommend a facial!

Gable was a great therapist, her experience shows, technique and pressure was spot on; medium deep. Just what I needed! Will be booking with her again.

David always does a fantastic job! I’ve been seeing him for years and no one else quite measures up.

Luis is a great massage therapist because he is extremely knowledgeable, very professional and knows how to help his clients. Great job Luis

Kaitlyn is the best at facials! I’ve been seeing her for facials and it’s so relaxing and such a calm environment. Definitely go see her.

Had a massage with David yesterday. He is such a great person & is a great massage therapist. Can’t be any happier with my results. Thanks

I used to have chronic pain. I just would grin and bear it because thats just a part of life, right. Wrong, Massage Envy has helped me roll back the clock to a time when I was almost pain free. Through regular massage and muscle work. The have made a believer out of me. Give it a try

Rosa really knows how to identify needs and treat them. I feel amazing when I leave from a massage.

Absolutely fantastic!!!!! Sarah was awesome and I totally loved it!! Couldn’t believe the hour flew by so fast!! I’ll definitely go back again!!!!

I look forward to my monthly massage, Sarah is great and everyone is always so kind and professional. Thank you, I feel so relaxed.

All communications were clear and helpful, the place has a beautiful ambience, and Mike did a superb job of listening to my needs and giving a relaxing therapeutic massage

My 1st time here. Staff were friendly, accommodating. Mike was great. Very relaxing my massage.

I have had a membership for the past few years at Massage Envy. David has been my masseuse for a while and is awesome!

Hannah is very attentive to her clients needs. I always have a very relaxing experience.

Megan is an excellent massage therapist. She is THE BOMB. Highly recommend her.

Hannah is THE one to book for a facial! I felt amazing and so did my skin after my customized facial with her. Can’t wait to book again with her!

I always enjoy my time here, but Scarlet is exceptional! She always keeps my skin looking radiant. Love her!

Kaitlyn was so amazing. She let me know beforehand what she was doing and what the effects would be. She made recommendations that helped me understand the process. Highly recommend her.

Kaitlyn from Massage Envy is amazing at what she does, very informative and makes the whole experience so relaxing and my skin has never looked better. 10/10 recommend!

Hayley always uses excellent pressure for me!Its a pleasure -also- to converse with her. The time does fly!!

Brooklyn was so nice to work with, and fave me good advice on how to take better care of my skin.

Hands down the best massage I have ever received! Book with David if you have the chance!

Mike is great. He totally listens to my complaints and addresses them. Glenna is a rockstar. Wish I could get massage every week!

Sarah listens and is very good at identifying problem areas getting you back into tip top shape!

David at ME has been my go to massage therapist for almost a year now. Always attentive to what I need. I would reccomend him to all friends and family.

Megan is so awesome! Typically I like firm pressure but her medium pressure and technique is absolutely perfect!

Staff is so sweet. My massage therapist is amazing!!! Place is nice and clean. I love going to get a massage. Best place in Tyler!!

I love the Massage Envy location in Tyler! The therapists; David, Coral, Mark and Megan are all excellent!! Take your pick from lymphatic massage to deep tissue they do it all!

Always such a great experience. The check in attendants are so friendly and the massage therapist is amazing!

Kaitlyn is the absolute best! She got me wedding ready in 2 months doing customized facials weekly. I can’t say enough about how professional, encouraging, gentle and delightful she is! I got my parents in as well and she made them feel so special. She is now a part of my monthly routine for sure. Love her so much! Thank you!!

Scarlett was great! Took the extra time to explain products and details. 10 out of 10!

Hayley is an excellent therapist. She’s a joy to talk to ( which I prefer to do so I won’t fall asleep). She’s also polite and conscientious.

Kaitlyn is always great. I visit her once a month for a wonderful, relaxing facial.

Megan is always so good. She always gives the best massages and I always look forward for the next massage from her.

Kaitlyn is the reason I keep my membership. She is wonderful!

Very clean, professional and courteous. I really appreciate a business that can do what they advertise. Thank you!

Very satisfied with the staff and therapists at Massage Envy. I regularly see David for deep tissue massage and am glad to say I feel better every time I walk out of there!

Absolutely adore Brooklyn, I highly recommend her for facials.

My message was so needed, that you for taking care of me...it was great...my body is still relaxed...

Sarah is awesome. You are for sure to be relaxed when you get her service.

Very good first time I ever had a message I was awesome Victoria was great.

Luis always does a great job! Nice atmosphere.

Victoria was amazing from start to finish. Will definitely be back!

David is the best massage therapist. He is always professional and makes my decision to keep coming back to massage envy a definite yes!!!

Mike is an excellent therapist, cares about his clients well being and gives a manageable body plan to help you feel your best

Kaitlyn is wondering. I look forward to my facial every month. Everyone is nice and helpful.

I went in with a lot of anxiety and left feeling like I was on a cloud. Thank you Hannah for making me comfortable and relaxed

Kristan does an amazing job! I really enjoy her deep tissue work! So glad I found her!

I have been going for two years. The hospitality and conveniencey is a plus. Hands down, Luis is the best!!!

Great deep tissue massage by David. I felt comfortable and relaxed.

She’s so sweet and has a lot of knowledge about skin care.

Me and my husband went in for our couples massage this past Saturday and we were accommodated very well by Mike and Johna for a 60 minute massage. Mike was very thorough with my massage. I was so knotted up, but he worked so hard to get those areas. Johna did my husband’s and he ended up falling asleep. He said she did amazing. Thank you for being so professional.

I see Megan for massages and just saw Kii for a facial and it was such a good experience!!

Mikes massage was outstanding. I will go again!

She explained everything to me and did a great job!

My massage therapist was very professional and caring, she always does a great job of helping me relax!

Cant say enough about my girl Sara! Dont need to tell her anything really, within minutes she is telling mewhere

Had a couple massage with my wife. Loved the atmosphere, and my masseuse was perfect.

Sara did wonderful relaxing soft touch like I asked for.

I was treated so well be the entire staff! I will definitely be back!

Shout out to HANNAH...Very relaxing facial. Great job....

Luiz is a keeper, tremendous customer service, kind and friendly

Kristan gave me a very good massage. She helped me relax and recover from soreness after working out.

The massage was very relaxing and well performed . The employee was very kind and professional

I went with someone, and they cut both of our facial times by 1/3. They call it a 60 minute facial, but it only lasts 40 minutes. No change in skin after facial. Massage Envy facials are just hot towels put on and off your face. Total waste of money and time! Would not recommend to anyone!

Coral worked out the tension in my neck and shoulders. I’ve never been so relaxed.

Very friendly and was able to know which areas needed a little more focus.

Megan was fantastic! I was super relaxed afterwards.

They love to trap you into a membership.Make it impossible to cancel and they don’t allow you to use your already paid for services.Greeeedy

Hands down one of the best massages I have ever had!

Kaitlyn is amazing! extremely good at what she does.

Rose is absolutely amazing and her technique was exactly what I needed

Massage was very...mediocre at best. Glenna, the manager, is unprofessional. Her staff member, Bailey, signed me up for a membership that I was considering...I didn’t consent to her enrolling me in auto pay. There are no signatures. They only have a text message saying “what would be needed to get started” and to me, that isn’t consent. I spoke to the young lady on the phone, after. STILL did not authorize her to sign me up. A massage business with a lack of understanding of consent is dangerous.Now. I tried to resolve this issue with Glenna. She’s terrible. Bad service. Bad attitude. And lack of understanding. Not competent. Easily a flat out liar. She told me her records indicated I called to make an appointment. The appointment was made at my previous session in person. I said no to the membership at that time. And then I reconsidered but never agreed. Ever.Now with that being said, they attempt to charge my account daily for the membership and they refuse to stop. AWFUL. BUYER BEWARE.

I enjoyed my time there until my contract date was up. They continued to bill me even after me and my wife requested the services stop at our last visit. When I called in they had me fill out a form. I did and have still been charged. Now they say I need to fill out another form for my wife separately. I think they are crooks and will get all they can out of you after the contract date is up. Be careful or fill out the appropriate forms before you leave. They won’t tell you this is the steps to take either! So they can continue to charge your account until you figure it out for yourself… couple hundred dollars later.

Great experience ! Very nice atmosphere and Victoria is amazing

Very relaxing and peaceful massage with Mike. He uses good technique to relax muscles.

It is true that they shave off about 10 minutes of time (5 off the start and end) for consult and dressing - I wish that time didn’t count against your actual massage time. I usually do 90 minutes so it is not too bad for me. Management should consider adjusting that policy though.Cost-wise, they are fairly mid-range. I have never had any trouble with appointment scheduling, and I always get a call the day before to remind me. I have also never had to wait past my assigned appointment time.As far as the quality of the massage:To me, it’s all about which therapist you have - keep trying until you find someone you click with. Johna is who I always use and she’s absolutely great for me. Perfect pressure and she’s great about finding tension spots and relieving them (I carry a lot of stress in my shoulders and upper back).I was there last week and the power went out for about 5 minutes - she didn’t even flinch, just kept doing her thing. That’s good service.

Hanna was great. Really worked out the knots.

Kaitlyn is always professional and spends time working with my trouble spots.

Mike got rid of all my crazy knots and was amazing. Thanks!

Absolutely love Gigi!!! I felt like a new person after I left!!

DO NOT GO HERE!!!My wife went in and signed up for a 1 year subscription while she was pregnant and asked how to make me an add on for the occasional massage, the employee told her I could come in anytime as an add on and we would just be charged extra that month. They immediately started charging us double and when we called to find out why they told us we had TWO separate accounts. Obviously we were very upset and spoke to the manager who said they’ve had problems with this particular employee, but still refuse to cancel the extra account!! So they knowingly have an employee committing fraud and signing customers up without their consent or knowledge and still refuse to make it right with a refund or simply just canceling it! It’s been over a year and they still refuse to do anything! So unless you want your money stolen and lied to every month DON’T GO THERE!!

My session was amazing! Luis is wonderful!

Megan was fantastic! Love the tranquil vibe and convenient location!

Mike was AMAZING! I will be back. 🤗

All the therapists have been excellent. The problems Ive had are with scheduling. Ive never been able to schedule online, which would be so convenient. And about the time I get used to one therapist, her schedule changes or she leaves so that I have to find a new one. The worst was one month when they changed my appointment time about 4 times, Im not kidding. The last time they called me was within about 90 minutes of the appointment time. Fortunately I was available, so I went to the appointment. Again, everyone is nice, and the therapists are great. The scheduling issues need to be figured out.

My massage therapist does a fantastic job of getting stubborn knots out of back.

This was a gift from a dear sister and I had a great experience! I called in to book my appointment and the staff was very friendly and helpful. When I arrived the staff was very welcoming and answered all my questions, as this was my first time getting a professional massage. I had Valerie as my therapist and she was wonderful! She explained everything and answered all my questions. She made it a very relaxing experience and I left feeling like a new person! I actually told her afterwards I think you worked out all my issues! LOL 😂. It was great and Id love to go again in the future.

My facial was very relaxing. I fell asleep a couple of times.

I didnt even get to get my massage!! First I scheduled online where it said I would receive a call. That never happened so I called in to confirm my appointment and was told I didnt have one and they were booked. OK, fine. I scheduled an appointment over the phone. Well, I just left that appointment but I didnt even get my massage. First I was told my therapist, Emily, over slept, then they said I would get a free enhancement, then they said she should be walking in at any minute, then they said she was stuck in the bathroom at home crying and wouldnt be there at all!!! What a joke! I sat there over an hour for this run around! I never leave reviews but I feel like people need to know about this place! Whatever you read about them....BELIEVE IT!!!!

Ive had my membership for about 4 months. My first two massages were not good. Third time was the charm. David is fantastic! Id recommend him to anyone.

Great service. Excellent massage.

Not sure whats going on. I been a member since last November and the past 2 visits I have been disappointed. The old staff was very talkative about how I like my massage and made me comfortable. The lady today barely used lotion and it was a dry rub and made my back very tender. The last lady didnt like to wear a mask and only wore when dealing when I was face down and she was coughing. Will not be renewing my membership for another year. Glad next month my last month of auto draft. Im really not a complainer but Im paying monthly and not satisfied. I have hours left and I dont even want to use them. Waste of money

I have tried several of the therapists and enjoyed many wonderful massages, Meagan is my favorite. She is patient and fluid in her massage technique and I am so very grateful each time I indulge in this wonderful self care. It never feels rushed and I leave glowing.

Bought my wife a birthday message and facial for her birthday. I go into store and get an hour of both. Two people tell me the price so I pay for it and include tip. I was assured she wouldn’t have to do anything. My wife upon leaving is told she owes 20 dollars for the services and no tip was included. I will be reporting this company to the BBB. Nice little extra cash game going!

Do NOT SIGN A CONTRACT! They will not let you out of it and they continue to charge your card on file. Just read the fine print- I guess poor on my part. They charged me an extra month after I was finally up for my contract and did not send any emails regarding my contract being up. Very poor communication. Do not recommend at all.

I scheduled my massage for 10:00 Sunday morning. They asked me to arrive early to fill out papers. No problem. I drove my 45 minute drive to arrive there at 9:40. Went in at 9:50 to find out my therapist called in. When scheduling my massage they were abundantly clear that if I called in the morning of, it would cost me $25-$90. The compensation offered to me was a $10 add on for another day. This was my first and last visit. Very disappointed.

Excellant in every way. My therapist helped me very much.

My first visit, went in and everything seemed great. I scheduled a 1 hour massage with an add in if 10 minutes with their percussion therapy. To me, and add on means they will add on 10 minutes to your 1 hour massage.... NOT SO! That add on takes away time from your massage, so now you would think nay would mean a 50 minute massage... NOT SO! They take away 5 minutes before and after for time for you to change and consult about you massage... so basically you pay a crap ton of money for 40 minutes of actual massage time. NOT HAPPY AT ALL!! I work extremely hard for my money and I feel like I was ripped off! Will not go back and will encourage everyone else to not go! Unless you like getting less for your money, than this is your place!

Great environment, my masseuse was excellent and worked the full hour. The skill level was better than other hair salons/spas Ive tried in Tyler. The one thing I could have lived without is the marketing manager (assuming) spending 10 minutes going over questionnaire and looking for add ons. Such as different oils, and the manager point blank asked me why I wouldnt sign up for the monthly subscription. Other than that I enjoyed my experience, Im hoping that as time passes they wont be so aggressive in sales. People are looking to be taken care of and leaving less stressed.

Wow I feel so good! Like a noodle!! I had a lady and she was older with long grey hair but very good and nice. It was relaxing and praise Jesus I had a woman. Last time i had a guy it was so uncomfortable not that it was his fault its just I dont like strange guys touching me even if it was professional! So they do take what you want seriously!!

Great having Gee Gee remivectge kinks out if my body!

I love Massage Envy! Today, my massage therapist was Jacob. He did a great job. Theres a therapist for everyone, sometimes you just need to try them out until you find the right one. My personal favorite is Ro. The front desk staff are courteous and friendly. You dont need to join to get a massage, but I recommend it.

This is by far the worst place I have ever been to in my entire life. I am a mom of two. I have a job, I don’t always have time to get massages. Which is why with my membership I acquired 11, paid for them all. $605 taken from my account no problem. But when I cancelled the membership because I felt that I had enough massages and don’t have time to always go they apparently give you only 60 days to have them all done. Which is something my schedule does not allow. I’ve reached out to corporate, who was supposed to get back to me after talking to the owner. Since they are franchise owned. But it’s been a week and I’ve got nothing. I told the them I had a new number and email so if they’re sending it to the wrong stuff that’s on them. Again I am out $605!!! Thanks massage envy in Tyler. I feel so relaxed after all of this!!!

My boyfriend and I both have memberships, but have never been able to use it past our first massage because every time we call to schedule an appointment they’re booked for every day and time slot we have available. We’ve both got several months worth of massages built up by can’t use them. We’re about to cancel the membership, it’s not worth it at all.

I scheduled a massage because my neck was hurting me and thought it might help. When I got there I filled out a medical history and put on there I had a left shoulder bankart repair. However, when getting my massage the masseuse hurts my shoulder and when I told him I had previously had surgery on that shoulder and to please be careful he seemed surprised, but apologized. When I was done I asked the girl up front if they look at the health history and if not what is the point in filling one out. She got the manager who apologized and offered a heating pad. I explained I just wanted to get home and ice not only my neck now but my shoulder as well. She stated again she was so sorry and she would talk to the masseuse. She also said she would call and check on me later in the day, but she never did which didn’t surprise me. Even though I was hurt during the massage I still paid for it, they never offered any amount off or to comp it. I was in too much pain to argue my point, so I just paid and left. I called my husband crying because I was so mad that I was now in even more pain than when I got there. I won’t go back.

It is sad that I’m having to write a bad review but I feel it is necessary and after reading the other poor reviews, I feel their pain. During COVID 19, my account was put on a “freeze” and I was told my account would not be charged. It was in fact charged and when I brought it to the attention of the manager over 2 months ago, I have yet to be refunded!!! Every time I call I get the run around. I was promised that this would be resolved and someone would call me. Nothing. I have been extremely patient but now it’s making me angry. The fact that there is no communication or resolve is very poor management.Update: replied to the response from the owner below. Still nothing has been done about charging my account when I was told it wouldn’t be charged. I’m still getting the run around. Is this how they want to treat people?! Very sad. It has been nearly 6 months!

Tried to call to book an appointment but yet nobody answered the phone, store hours for Wednesday just say open until 10pm but does not say what time they actually open! Wow how unprofessional, I am so glad I left this review because it gave me an opportunity to see other reviews that are mostly negative with similar complaints. This was going to be a mothers day gift to my wife, I feel confident it would have been a bad experience! To the owner of this soon to be failed business, please do not bother replying with your cold generic response!

Hello my name is Ashley Christopher would like to send you a bad review about your services. I have tried to book an appointment on four different occasions at two different locations and every time someone calls and tells me its been rescheduled or they dont have anybody or they never got my appointment from online. Im very upset about it. I received a gift card for Valentines last year its been a year since Ive had it and still havent been able to use it I was wondering if theres any way that I can return the gift card and just get my money back. The gift card was from my husband.

Let me start off saying that the massage therapist here are great however we had an encounter today. Got a call yesterday to confirm my appt today at 230 i said yes we will be there. Well today at 211 i got a phone call saying we have missed our appointment, I said no maam our appointment is at 230 and we are like 10 mins from yall. She said ok well there must have been a miss communication so can I reschedule your appointment and give you an extra 30 mins for the incovince. Great I rescheduled it for next Monday. Then 10 mins later one of the managers called me and said we missed our appointment and that we will be charged for it. Explained that I just talked to someone about it and she didnt care she was charging us anyways for today. My husband took the phone to find out what was going on then the manager lady hung up. We get to massage envy and we still had time left on our massage but they wouldnt let us use it. I hope they fix this because if they dont i will not be back more any of my family members. If you messed you as a company you should take responsibility for it

I went for my first professional massage ever and while i was given the full monologue about the membership perks i was not given ANY instructions. I had no idea what to expect. I was put in a room and told to lie on my face and shed me back shortly, and she disappeared before i could ask any questions. I actually had to call a friend to ask if i was supposed to remove my cloths and what to do. So i undress and get on the table. The music was weird and dark and the speaker kept popping and the room had an odd smell. My person comes in and asked if i wanted area focused on. I signed up for a full body but knew i probably carried a LOT of tension in my neck shoulders and back so i said that. She said ok and went to work. In her defense she told me to tell her if it hurt and i said ok bur that i figured my tension knots would hurt and she agreed but i really had no idea what it was supposed to feel like. Well, to say it was excruciating would be an understatement. I felt my muscles pop, I HEARD them pop, and i kept thinking ok it will stop hurting once she works out the kinks but she went so extremely hard. I request medium firm but i DEFINITELY recieved deep tissue. Even my legs were in horrible agony and she only rubbed the random sections and completely skipped other parts of my legs and back. I feel like it was my fault because i didnt say anything but if i had been told what to expect, what it was supposed to feel like, ANY type of discussion to introduce me to the new experience i might have felt more comfortable speaking up. Im very nonconfrontational so it was a very uncomfortable position to be in. She never touched my arms and rubbed my neck and scalp so hard i had a killer headache afterwards. When it was over she flipped the lights on without warning me, told me to drink lots of water and left. I got to the front desk to pay and was again hit with the membership push. I was hurting so bad i just wanted to get out of there. I cried in my car from pain and disappointment and the next day i couldnt hardly wear a bra or carry my purse my back and everywhere she touched was extremely sore and painful to the touch. I wish i had read these reviews before i went and ill never go back and if massages hurt like that then ill never get one again from anywhere.

The facials are wonderful Hannah dudes a great job!

The massages are okay but the customer service from office staff is horrible.I was flat out lied to when siging up for a membership (partly my fault for trusting the front desk girls) when I was told I could cancel whenever most of the time which was a lie. Then when I lost my job and needed to get an extension, it was nothing but a hassle. I didnt get the extension paper in and allow 10 days for processing by their office staff so I was charged when the hold was supposed to be in effect. Now I have 60 days to use 12 massages and can only gift it to one person once a month. Honestly this company has so many hidden rules that will screw you over and NO customer service! These relaxing massages are really only helping relax from the stress doing business with this company has caused.

I went and got a massage from massage envy about three months ago. I saw amber and she gave me a really good massage both times I got to see her then her schedule changed and I wasn’t able to see her anymore. The next time I went in there I saw some other lady and that was the worst massage I have ever had. It felt like she was trying to hurt me worse than I already was hurting. I tried to reschedule after that but the masseuse kept canceling on me after three cancels I said to heck with it. I regret signing a one year deal with massage envy and would never do it again.

This is a great place to have your massage and the service is wonderful

Ever since they switched owners the place has really gone down hill. They went from extremely friendly office staff to clueless ones. Have had an issue for past 6 months and we address every month we are in and the problem has yet to be resolved. Only reason I give them a 2 star is because ALL they have going for them is their therapist...Debra, Jacob, and David. They are the only reason we (my mother and I) keep going. Sadly, the front office staff sets the mood and greatly lower my rating. Therapist 4 star.... Office staff 1 star.

Nice front desk staff, manager explains enhancements, and Gege is the BEST!

Thank you, Megan! Excellent massage!

Worst experience ever!!! I bought a years worth of massages for my wife at Christmas. She has a busy schedule and can’t always make it. I paid for them all in advance and asked if they would expire and they said no. They failed to mention they don’t expire as long as you keep making monthly payments to keep them active. Total rip off!!!They care nothing for their customers and only want to get your credit card so they can keep charging you forever. I explained to the manager I felt ripped off and wanted to talk to the owner. She was extremely rude, continually talked over me and just tried to convince me that I was wrong. I will never set foot in a Massage Envy ever again. Their business model is a rip off! I will still accept a phone call from the owner, but from what I was told he is too busy for an upset customer. I paid for a service and would like to receive what I paid for! That’s it! Or give me my money back for the unused portion!

I am a member here since Feb this year. I love my therapist. She gives the pressure i want and it is hard to find right therapist. But they can use some improvement for the business. First, if you get 90 mins massage, make sure to time. I always get 90 mins and first couple time was fairly close but 3 sessions after first two were not 90 mins. I was escorted to room at 900 therapist came in 915 then she finished it 1015 yet i was charged for 90 mins. So if you get 90mins session, make sure you time. Another thing they can be improve is their management. Since i am a member of this place, they called twice 30 mins before my appointment time and cancelled on me. Then, one time, i showed up for my appointment and my therapist failed to show up on time so they replaced with someone else. I tried to understand circumstances and went alone without complaining. Today, i had to cancel my appointment and they told me they will charge me 50% due to policy. I am not complaining about the policy but it seems unfair when it is ok for store failed to follow their own policy yet penalized customer. Also, i asked front desk staff how im gonna be charged for 50% she did noy have clear understanding how their own sysyem works. I regret for signing up for the membership.

I went to Envy for a first time massage the lady upfront asked me if I want a membership and I said I am moving from tyler .she said you can cancel it if you move away from Tyler .So I got the membership.I didnt like the 1st massage and went for the 2nd time and didnt like it either.So moved away called the Envy talked to someone and explained my situation, she said send a copy of my utility bill and I did,after awhile another person called me she said she is the manager and the 1st lady I talked to earlier was the one that signed you and she never told you that you can cancel if you move away.after 5 minutes talked she stood the ground that I cant cancel.So for 2 massages with one year membership I am paying $840 .In my town I found a local massost and I am paying $60 for one hour without any membership and am very happy.My recommendation is ,never sign any contract with these companies find a local massost they do better for you and you get the most out of your money without a membership.

I was gifted a session from my daughter. I was so excited. It had been years and I really needed one badly. However it was by far the worst experience in my life! I told her medium pressure but on the lighter side. I had to tell her several times it was hurting!! I got very little sleep last night and I feel like a truck ran over me this morning!! My toes even hurt and burned most of the night. I should have said something while I was there but I hate complaining and thought I would be fine. I felt fine when I walked in but had to use my cane when I walked out! On top of that she talked 45 mins of the hour !! I know all about her family. And her career. I wont name her as she may of just had a bad day. But I will not be going back to the Tyler location. OUCH!!!!! NELDA TURNER

I have been coming here for several years. David is knowledgeable and professional. Highly recommend!

Massage Envy Tyler,My name is Jarrod Ingram and Im a E-6 in the Navy. I enrolled in my membership a year ago at this location and loved it, but due to underway times at sea I cancelled my membership last month September 2016. I was billed for my last month and I havent had a chance to use it. I called to your location in Tyler, Texas from which I had enrolled to find out that my last service expires tomorrow (October 6, 2016) , but due to the outstanding efforts of Karlee Ritter I was able to get my service for the entire month of October. Her willingness to help me out shows great credit for her as a person and the values of her company. I highly recommend her for a raise or promotion. Thank you for your assistance.Very Respectfully,First Class Petty Officer Jarrod Ingram USN

I went in for a 60 min massage and we started at 12:12 ended at 12:50! I still had to pay for the full 60 min and only got a 38 minute massage. It was a wonderful massage but would have like what I paid for.I had an apt for 12:00

Luis is so knowledgeable. He really helps me!

Wow! I hadnt gotten a massage in over 4 years and Mrs. Meagan was an amazing masseuse!!! I used the vibration technology beforehand and it worked wonders on my neck and shoulders, paired with the aromatherapy, I would recommend this spa to anyone!

Thank you Victoria for easing my shoulder pain.

Massage therapist was good. Service in general could use work. For an hour massage your time is actually 50 min. If you pay extra for the foot sugar scrub, that time comes out of your 50 min. Your only going to get 30 min of actual massage. Then when you pay there is a sales pitch that feels like a time share shakedown. Totally kills anything you gained as far as relaxation. In my opinion ill never use another strip mall massage facility again. For that much money you can find a personal masseuse that will get to know you personally and what you need.

Every employee has always been kind and helpful, never condescending. My massage therapist Debra is most considerate and effective. She cured me from muscle knots!

Megan was great...very relaxing

Total waste of time and money! I have only been able to receive 1 of 6 massages due to the people quitting or calling in sick! I will not extend this contract and should be refunded other than a 30 min comp that I had to request by the way hell if theres anyone actually there on Monday! #disgusted

Victoria did an amazing job.

Sarah was amazing, highly recommend!

Luis is the absolute best.

Fantastic, love my facials with Kaitlyn!

Everyone is amazing, always. I always feel comfortable and welcomed whenever I go this location. Thank you all for everything you do.

Scheduled an appointment online, and got a call from the staff telling me they accidentally booked someone at the same time and can I switch. Expressed that I’ll just go somewhere else, not once did they say they would try and move the person they scheduled at my time, will know to make appointments at more organized facilities from now on.

Absolutely poor service...if you plan on going here to get a back massage youd probably be better off staying home and doing it yourself...I scheduled a birthday present for my wife here at 11 on her birthday as a surprise they called a day in advance to confirm there appointment with her which totally ruined the surprise even the notes state it was a surprise then they took it upon themselves to change her appointment to 1130 which wont work with my scheduled day for my wifes birthday then when I called to complain the girl said well I didnt schedule it or make the call !!!Lol excuses !!!never again and I will highly recommend anyone asking about a massage parlor to take there buisness elsewhere...no wonder you only have 3 stars out of 20 reviews...lol

Kiera did amazing

I love my time. Johna is awesome so sweet and soft spoken. I am always treated well and pleasantly. Great place clean and soothing

I had a great massage with Gege!!

I havent had the chance to experience it yet but me and my best friend are going Tuesday is there anyone you would request for our massages 💆 and wouldnt are is everyone there amazing at there job I see more good comment than I do bad so Im actually looking forward to my massage .

Love it. Amber is the best therapist I have ever had. Perfect pressure. Great staff and nice facility.

Always leave feeling nice & relaxed.David is THE best masseuse ever

They took my hard earned money, for absolutely no services rendered& no compassion to try to fix it. Do NOT book appointments here, they WILL rip you off!

My (Lady) was there on time she had to wait (20min) before she brought out a tablet to get start this is poor customer service an she was short (20min) then your company wanted her to put a card on file no that want happen first time customer an last time customer thank you for listening to my complaint

I had a facial done , my skin felt so fresh and clean after she was done with me. I loved it

We had a couples massage and facial. We loved it. My husband and I both fell asleep. It was very relaxing.

Mike is amazing!

Great staff, great membership packages, lovely relaxing place. Tiger gives an amazing deep tissue massage and Carol gives a wonderful facial

Lois is a great therapist!

Amazing.

Totally enjoyed.

Worst customer service EVER. Massage are sub par as well. They are extremely over book, yet they keep signing members up for a subscription that is VERY difficult to cancel. BEWARE

Had a great experience with Kristan

Mike was great!!

David rocks!!!! Best massage.

My monthly massage is a must! And I love Massage Envy, great staff and ambiance

Professional and experienced people.

Megan is great!