Massage Envy

Jessica is amazing. She always takes the time to find out how I’m doing to find out where I’m having problems or issues and she is the best. The girls at the front desk are always happy and cheerful and helpful. They always explain the specials they always make sure that my appointments are scheduled just a very well run Massage Envy. .

Massage envy staff was amazing. Rachael was fantastic. She was great at gently massaging the aches and stiffness out of my back and hips. She gave me an amazing massage. I felt very comfortable with her. I left feeling very relaxed . I highly recommend her.

Shannon is wonderful. Her knowledge and skill help me tremendously. She shows great concern for my specific problem areas. I notice when I leave I walk and feel so much better. Shes a jewel, dont ever let her go.

Rachel is an absolute angel once a month. Shes professional and gives an amazing massage. Five minutes in and, I melt into the table. After 90 minutes I leave relaxed and wishing for a nap right there. Thank you Rachel for consistently giving a great service.

Martin is the best! He is highly knowledgeable about the therapy that would best address my concerns. His experience and knowledge is valuable in improving my own health and I feel the massages keep me relaxed after a long day.

Amanda is a freaking life changer. I went into our 90-minute session feeling awful. Shoulder pain and sciatica issues. She fixed it! And told me how I can adjust my lifestyle to minimize issues in the future. And encouraged me to come in more often. Thank you so much Amanda!! I’ll see you in October!

Francine is an excellent and an exceptional masseuse. She makes me very comfortable and relaxed. She works on my tensed back as I requested. She has magic hands because she removes the knots on my tensed shoulders. I would highly recommend her.

Allison has amazing hands and our conversations are great too! Every time, I leave extra relaxed! The knots in my back have gone away in such a short time!

Great massage therapist 😌! Very friendly and passionate about their job. Extremely knowledgeable in both Western and Eastern technique. Puts me at ease and makes me feel very relaxed and content during session.

Josee is a knowledgeable massage therapist who is kind and always makes me feel well taken care of. I always leave feeling relaxed. I would highly recommend Josee and I will continue to see her.

Always amazing service. I am a regular, and leave Massage envy relaxed, refreshed and feeling like all my troubles have gone away.. price is great, rooms are clean, and smell great!

Salina is great! She is very experienced and knowledgeable. She has excellent customer service I feel like I have known her for years. I would recommend Salina to anyone who wants a truly great experience.

Francine is awesome!! She loves what she does and it shows in her personality. I would definitely recommend her, and she is a great asset to Massage Envy.

I’m so grateful for Tim who takes the time to understand my problem areas and adjusts pressure to my needs. His deep tissue massage & stretching techniques leave me feeling better after every massage. Thanks, Tim!

Jessica is amazing! She gives impeccable attn to detail reading how we respond to her touch and pressure. Shes a game.changer foe me! Thank you and her!

Gina is honestly just the best, gone to her for years. Always consistent and informative. Very happy w her…. great asset to Massage Envy

Jason listened to my chief complaints and addressed them through a combination of deep tissue massage and stretching. I left feeling refreshed and relieved of the back and shoulder pain I had been experiencing for several weeks.

Heather is fantastic! She is so knowledgeable about all the muscles in my back and really cared about finding the culprit of my pain and helping me heal! Thank you Heather!

Samantha was amazing I love my facial. She was very informative and understood what was my concerns and helped me with a new face wash plan and she was very patient.

Martin is a long term very skilled therapist. Highly recommend him. I also recommend Gabe and Jessica, they are very good!

Claire was awesome. I loved how she did my facial and did extractions and I appreciate that. Will be back to see her… 🥰

I love Shanna! She gives you her full time, never feel rushed! And she is just great in all aspects!

I have been goin to Jeasica for years and always feel so much better. Her pressure is perfect and I truly appreciate how much she cares about her clients.

Martin is very professional and respectful. He gives the greatest attention to troubled areas and I leave feeling renewed with greater range of motion.

Carlos was very professional and really worked on my concentrated areas i needed. One of best massages Ive had in a while.

Rachel was great!!! I will schedule all appointments with her in the future!! Rubbed out some knots and thats what I needed!!

Krista was great! Very courteous and she found my problem areas right away.

Heather is amazing, She is a miracle worker, very kind and always make sure she understands my needs.

Claire was so professional & super friendly. Will definitely booking an appt with her again.

My experience each time is exceptional. I choose to wait for Gabe because he is professional and knowledgeable.

Massage Envy is an excellent place to get both facials and massages. The reception staff can’t help you enough, they are so cheerful too!!! Getting massages are a dream and Gina is an excellent esthetician! Keep up the excellent work!

Everyone is so nice and accommodating. Salina always makes me feel comfortable and is very knowledgeable.

Nathaniel is a great therapist. Knowledgeable and very thorough. A true professional

Honestly, the best facial ever! Shanna was super knowledgeable and had such great energy.

My massages is for health of my body. Nathaniel had been able to relieve my pain and pain stay away. I cherish my time at message envy

Shanna is the best . My skin is glowing It feels as soft as a baby . Thank you thank you

I enjoyed my massage at Massage Envy. Akira was very attentive to my problem areas It was very relaxing.

Very professional staff and service. Amanda did a great job and provided some great recommendations for me.

Great service. Heather is the best; she really knows what shes doing!

Krista provided a very professional and exceptional therapy experience. Much appreciated!

Wonderful 90 minute massage. My therapist found knots I didnt know I had!

Shannon is awesome! So glad shes back

I always have a wonderful experience at Massage Envy. Jessica is wonderful she is the best!.

I had an excellent experience - my neck and shoulders were tight and I walked out feeling relaxed.

Jessica was amazing. By far the best massage I ever had.

Carlos is the best massage therapist Ive ever found! Always feel better after a session

Francine is the best. She understands my back and all its problems. 😊

Akira you are the bees knees I loved the massage you deserve a raise for sure.

Great job Akira! My neck feels better and hands are relieved!

Francine is a phenomenal therapist! She is my go to gal!

Shanna was FABULOUS! I felt totally pampered and refreshed!

This is no way a reflection on my massage therapist.I have been a member since 2015. At first, I thought it couldnt get any better. However, through the years, they have changed their policies regarding late appointments and sending someone in your place. What is frustrating is that they do not inform you of these policy changes until you inquire (and usually it is too late). For example, I was sick and could not make my appointment. I sent my sister instead. They charged her $160 for an hour and half massage. I had credits to use, but because I didnt call to them it wouldnt count. I had lost my voice and was unable to call to inform them. However, what makes me the most mad is that they did not tell her she was paying an outrageous price when she checked in.I just went to cancel my membership because I think it is ridiculous. I also just learned now there is a form to fill out or they cant cancel your payment, and they have to approve your cancellation.*update: I had reached out to them on the same I posted this initially. I am attaching their response so that others can be informed since they do not tell you this when you book. They neglected to include in their response me that if I were to transfer my credits to another person to use, it would be a $10 charge.I asked if they received my cancellation form via email and to confirm I completed it correctly, I never got a response from them.

I always feel much better and relaxed when I leave massage envy

Jessica is the best. She applies the right amount of pressure.

Had a wonderful facial with Salina. Shes great and I have booked another appointment for a microderm abrasion?

Wasnt happy with customer service. I had changed my recurring appointments and went in for my appointment and I was told there wasnt anything in the computers. The people at the front desk didnt act like they wanted to fix the problem. Made me feel as if I was a bother. I told them I wanted to talk to the owner and I was told she would be in the next day. I asked for them to pass on I would like her to call me back and I havent received a call as of yet. Very disappointed in this buisness.

Claire was very professional and explained the procedure for my facial

Jessica is a great person, very professional.

I asked what the cancelation policy was and was told that the cancelation concierge would have to send out a form for me to sign requesting the cancelation be processed. Not only did I not receive the form, but the cancelation was processed without me knowing, and I found out about it by accident when I requested the form a second time in person. It took management over 2 weeks to return my request to speak with them regarding this issue, and I was told that there was nothing they could do about the cancelation being processed without the form being sent or signed. They still dont have a signed cancelation from me.

First time at this location. Receptionist was amazing! Massage therapist Rebecca was outstanding! Already booked another massage. Parking is in garage just around the corner and you have to walk around so don’t try to go thru garage hallway doors you won’t have access.

Very attentive to my areas of concern.

Francine always does an amazing job!

I often pop in last minute and have been pleased with the majority of the masseuses here! I just had Josee and she was super attentive, thorough, and friendly.

I had a deeply unsatisfying experience with Jade at Massage Envy. From her disinterested attitude to her lack of touch and attention to my skin, it was clear she had no interest in providing quality care. Her unprofessionalism left me feeling uncomfortable and neglected throughout the session, making it a disappointing and regrettable visit.

Went here to get my very first massage, nice people, great environment

Tim is the best massage therapist I have ever had, and I have gone to a lot over the years. He will find every knot you have, and the evil little knots hiding underneath and pulverize them. Best deep tissue massage hands down. If you’re not afraid of a little pain with sweet relief after go see him. He also knows how to be gentle so don’t let this review deter you if that’s what you are looking for. But if you’re a knotted mess of pain he will help you with his expertise and skill. Thanks Tim!

Shannon was great. Laid back. Not uptight. Very knowledgeable and cared that I was in pain. Didn’t try to sell me anything which I appreciate. After all, we are there to relax right? I also love that she allowed me to be quiet and focus on my breathing and good thoughts instead of blabbing the whole time like some therapists do.I was impressed and therefore bought a membership with no regrets.

I purchased 2 couple massages at Christmas time as gifts. $150 each. 1 of the gifts was used. The other couples massage appointment keeps getting canceled on us. As of now in July we have not been contacted by staff to reschedule appointment. Very frustrating for us. I have called 4 times and no one has returned my calls. I would not recommend this establishment to anyone else. They tell me no refunds as well

Jessica is kind, caring, and professional.🥰

Elaina was amazing with my massage.

The best therapist Massage Envy has

My husband bought me membership for my birthday and I love going there once a month! I like that if you cant make it one month you still get to keep that months massage as a credit and use it at a later time or gift it! The customer service is great. They are always very friendly and accommodating when I come in or if I need to change my appointment.

She has a really nice touch

I visited this location around May of 2016. The facility is nice and very well kept. Staff member at the front desk was friendly and helpful. The massage therapist that I saw (Jared) was so great. I felt very comfortable with him and he was nothing but professional. The massage itself was amazing but the prices they charge are outrageous. That is why I will not go back. I would have given 5 stars because I feel the service given is great quality but for me, the price is too high.

Let me say that they are good massuase. But issue is not the main service. Issue is with how they handle customers. I wanted to cancel the membership. They were closed and I reached out to corporate. They were supposed to reach out to me. No one did the I reached out to corporate again and there is no response. I decided to leave a voicemail and they reached out. They refunded the money and then they charged again for next month. As they were closed they expect I send out the paperwork right away. Non understanding people. Thanks for ruining all massage experience I had.

Scheduled a couples massage for some much needed relaxation time for my wife and I just to have our appointment cancelled 20 minutes before we were supposed to show up. To make things worse, the staff could not have been more unapologetic. If I cancel an appointment less than 24 hours in advance they still charge me. As far as I’m concerned Massage Envy owes me some money. We have been long time members at this location, but we will both be cancelling our memberships this week. So disappointed.

Martin is always great! 😘

I had an appointment at the same time as my wife. Got a call that my therapist wasnt available for my appointment so I reluctantly agreed to change it to earlier in the day than my wifes appointment because appointments are notoriously difficult to get. Long story short Im stuck at the mechanics at the time of my new appointment, I ask to reschedule and they tell me they have to charge me for half the cost of my appointment. I didnt get a reminder call the day before, no app notification reminding me of my new appointment time at all. But the big annoyance for me is that I was willing to work with them when they needed me to change my time but when I need to do the exact same thing they charge me.

Great price for your first massage, but after that it’s expensive and they really push you to become a member. The actual massage therapists are wonderful, friendly and knowledgeable however I received major attitude from the front office girls. They were talking about me while I was sitting only feet away and I felt very uncomfortable. Other than that, the place is clean, nice, there is plenty of parking and overall it’s a great experience after you get taken back and before you check out…

Went to use a gift card I got for my birthday. Im not sure what its all cracked up to be. Definitely have had better massages at other places. And then the massage therapist lied about what parts she actually massaged. It was clean and everyone was very nice. But not worth what they ask for.

This has really helped my back issues and I use the same massage therapist and they now know what I need and that really helps.

I had a membership here and the staff was always very kind and professional. The only reason I cancelled was due to moving out of the country. I had one billing issue that I noticed while overseas and called this location up and it was resolved so quickly! When I return back to the states I will definitely reinstate a membership with Massage Envy!

It was ok, they don’t use enough oil, my skin was hurting from the friction. Also I was cheated almost 15 mins.

This place has great therapists and terrible sales tactics. I bought a gift card for my wife for $120. She used it for her first message $60 and gave a $15 tip. Immediately she was pressured to buy a $70 a month membership in order to receive $60 massages. She only had $55 left, so in order to get another massage she either has to join for $70 a month or use the remaining balance plus $45. If I would have known their intent was to get her to sign up for a membership I would have never purchased the gift card there. I regret this purchased...I want to make sure the massage therapists were very good, but the sales tactics are questionable..

The therapists are amazing, I am giving 1 star for the reception staff, specifically Mikayla. I have never encountered a person so rude in my life. I had a membership here and cancelled it 4 months ago. I let them know that I was cancelling the membership. Today I came in because I had a family member gift me a credit. When I spoke with Mikayla she was very unprofessional. She raised her voice at me, refused to transfer the credit so I could receive my services, and tried to say I owe Massage Envy $300 for four months of membership. I have never been treated so disrespectfully in my life. Unbelievable!! I will never spend another cent in this place, and I will make sure everyone else I know cancels their memberships immediately! I would suggest anyone reading this review either cancel their membership or demand better customer service, and that Mikayla be terminated!!!

I received a gift card to massage envy for Christmas. I had a 9 AM appointment, and I woke up with a cold. I contacted them and asked What they’d like me to do?I would wear a mask or would they rather I reschedule? I was told I could not come in and if they could not fill my 9:00 AM appointment they were going to charge me any way. Are you kidding me??? I was kind enough to let them know I had a cold and you could hear in my voice that I have a cold and they still want to charge me?!! I went round and round with the girl on the other end and she finally said we won’t charge you this time but if this happens again we will charge you. After I use my gift card there won’t be a next time I will not be going back to this facility again!!!

I recently scheduled an appointment at this facility I needed a massage done because I’ve had major surgery requested from my doctor to have this massage done I called around and massage envy made my appointment not only did I speak with them the day before my appointment but they called to verify that I’m going to come to my appointment and I told them yes, up until an hour and a half before my appointment they decide to call and cancel because they said I needed a doctors note. The way that the manager Ashley handled things is inappropriate and unprofessional I wasn’t cursing at her, I was telling her what she was doing was not handled in a professional manner and she decided to hang up on me saying she’s done with our conversation, this is how they conduct business if they don’t want to do your massage or maybe they don’t know how they can call and cancel an hour and a half before it but they’ll charge you if you don’t cancel within 24 hour timeframe what kind of business is this. They need new management stay away from this place bad business

Ellie is my personal massage therapist. She is really knowledgeable and a hard worker. she has a genuine passion for what she does. I always feel better after a session with her. Shes AMAZING. If Ellie is not there, I wont go. Shes that good.

This place is absolutely ridiculous when it comes to customer service, customer service here suckBoth the supervisor Michaela and the manager Ashly were both very unprofessional, they do not listen to the customer, they talked over me, when I was trying to explain the situation, why did I receive mail addressed with my ex boyfriends name to my house because he didnt pay hes membership when I dont even have an account at massage envyI went there as a guest. When I called and tried to explain the situation they were very rude very mean very disrespectful and unprofessional.I went there one time as a guest and their services as far as massages were great however the customer service when you do have an issue or a concern was very unprofessional and today I was not pleased at all with this place.This place seriously needs a customer service training for these ladies that work at this place, they need to understand that the customer always comes first and they need to understand that they need to be polite nice and make the customer feel they are being a listened too, be more understanding when it comes to a concern or issue. Its sad that I had to be treated this way.

Fantastic staff and very relaxing atmosphere. I hate giving away my favourite therapist,but Jared is Amazing!!! Hes very popular there already and I arrange my schedule around him .

My son and I purchased an introductary package for his girlfriend that included a one hour hot stone massage and a facial. When she called to make her appointments, she was scheduled for a 90 minute massage, and now cannot have her facial because she was given the incorrect massage. When we called to explain the mistake we were basically told that it was her fault, and that she would not be able to have her facial unless we paid more. We will never go back there again, and would not recommend that anyone else do so either.

They were very professional, informative & kind. I enjoyed my massage very much. A young man by the name of Gabe was my masseuse and new just how to relieve my aching back!!

As a first timer, I was really impressed with the facility. It was clean and welcoming, the staff members were helpful and informative on what to expect from my procedure. I am looking forward to my next visit!

Gave my wife a facial for her birthday. She thoroughly enjoyed the experience. The staff were friendly and helpful. The esthetician who did the facial, Jina, did an excellent job. She commented on how much softer her skin was afterwards and that it stayed that way all day, something unusual with our very dry climate. We already purchased some of the products Jina recommended and plan on buying others soon.

Had the dual done today and it was AMAZING! Both the therapist & facialist were on time, kind & constantly checking my comfort! Ill definitely be going back and perhaps try a hot stone session next time too 😉👍👍

Had a great experience.

They have the WORST customer service! They never answer the phone when you call. When I cancelled my membership I received confirmation via email that they received my cancellation forms and the account was closed. They then charged my account 2 months later AFTER I cancelled while they were closed due to Covid!

If you go here ask for Alex or Makala at the desk, they are so great. When it comes to a massage, ask to be booked with Virginia, she is so knowledgeable and gives a great massage. She is very professional and kind.

My appt was scheduled for 3:45. I arrived at 3:30 to fill out forms. Finally called at 4:05, massage started at 4:10 and ended at 4:50. Paid $100 for this shortened massage. The massage was OK

This place has appointment times showing available online & when you try and book it tells you to call Apple Valley location & , I was told the only way I can book here is I have to be a member … false advertisement.!

Contract not well explained - payed 5 months for a 3 month contract - office did not care - difficult to reach a live person by phone - had to always leave message and receive a call back. Poor business practices.

Lauren is the best! She was so nice and very professional. I feel so happy and relaxed after my massage.Thank you so much!

Hard to get someone to pick up the phone, but when they do they are really friendly. Appointments are far out so if your looking for immediate apt this place is not the one to go to.

Jon is the most amazing massage therapist! I LOVE him. The only thing I would change is the prices. Even with the membership its pricey.

Francine is amazing!

5 it was very good

Great place. Very clean and well staffed. I have gotten a facial and a massage here on different occasions. Both ladies that helped were great.

Got a gift certificate for my birthday. Had a massage by Tim, I can hardly move today, feels like I have bruises all over. I thought massages were suppose to be relaxing? Will never go back

Marysol was the best!

I love this place. Ive been coming here for almost 3 years and ive had nothing but amazing massages and facials. You really have to find the right massage therapists.

Wonderful, professional services and the prices arent bad for non members. I would highly recommend the membership though as it significantly drops prices and is well worth it!

For the value I expect better customer service, the therapists are great but the receptionist need lessons on how to talk to other employees. Utterly flabbergasted how Megan talks to therapists.

Great sciatica relief

After over a week after booking my appointment less than an hour before they call and cancel. yet have already charged my card. totally bs.

I used to love this place and the staff but recently they have had different ladies working in the front not as friendly as the other staff another thing that really was upsetting is that I woke up with a high fever very sick but because I didnt cancel 24 hrs ahead they said they were going to still charge me seriously do they not care about there staff or other customers they were fine with me coming in with a fever of 104.4 that is very troubling Im trying to be curious and not get others sick I will not be renewing my subscription with Massage Envy they lost me as a customer.

Claire was amazing

Always leave here feeling 100x better than when I entered. Massage therapists are professional and awesome... Never a bad experience.

The staff is amazing. They always do a great job. I always feel better after my visit.

Horrible customer service at this location front desk staff working Feb. 18, 2021 should all be reconsidered. DO Not recommend and will not be returning

Live massage envy apple valley

The person that did the massage was good they wouldent take my gift card they said it wasnt on file and their corporate office doesent answer the phone

Always great! Feel so relaxed after my massages and facials. Ruth and Gina are great!

One of the best massage experiences in Vegas. Been going for a couple years, and I keep coming back!

You should go definitely go here!

Sam is the best!! She really worked on all of my troubled areas!!! Thank u

Be very picky about what therapist you schedule with. Can be great but can also be difficult to book with the staff you want.

Gabe is the best!!!

Its worth every penny, plus the staff is amazing.

A lil pricey and out of the way , bought a gift for someone

So glad I signed up for this. Dont know why I waited so long. The massages help my mobility.

Great

Amazing Staff!

Great relaxing place we try and go at least once a week for a massage here it’s just soooooo relaxing and peace full

Ginny is awesome. She reaches the pain and Im relieved. Better than pain meds.

I always enjoy my massage.

I apparently got a gift card from this place reading the reviews I dont think I even wanna use it Guess I better go in there and make sure you accept the gift card

Called 3 different times, left several messages and never received a call back.

Nice, pretty good costumer service, good therapists. The facility itself could use some tlc

Great prices friendly staff reasonable prices flexable shedules to fit your needs.

Always the best care with attention to all you needs. Worth your time.

Esthetician is more worried about going home then doing a good job. Don’t know what they are doing

Unbelievable service and amazing people

Explain to them what you need the pain that youre in no need to work out a routine for you

Very clean, professional and great staff.

Always look forward to going and feel great when I leave!

Great message! Wish I could go more often!

This whole place is amazing, the receptionist and the masseur Tim.

Always great service and the therapists are amazing!

I loved it felt so relax plan to go again.

Always exceptional service - friendly & knowledgeable staff.

Got a good massage really hate the attempt to upsell at the end

Therapist are well trained. Clean and respectful.

Relaxingevery one should get a massage onece a month

Love the services provided there highly recommend it

Make an appointment to get relaxed, you deserve it.

The ladies that work here are very nice

Great experience, great service!

Very relaxing..a great way to de-stress!

Always lobe to take new buddies for the experience!!!!

May was excellent, Thank you!

Very relaxing and Michelle is very skilled.

Great services, excellent prices!

Over day Ill get to go here

Great massage, Alexandra is wonderful

Virginia is great at problem solving

Many therapists but call for an appointment

People were so nice

Gabe is The Best!

Very professional and personal 😊

Best masage ever.😍😍

It speaks for itself nice

Great customer service

Great massage with Natalie

Great place, thanks!

Ronda is the best!!

Always a relaxing experience.

Great place to relax

Awesome

Very relaxing ♨

Excellent

Awesome service

Nice

Awesome! Invigorating!

Lucero is a wonderful massage therapist. Very considerate and asks about the needs of her clients. I feel the massage I received was very beneficial.

Ephesus