Stopped in quickly for a grinder and was helped so kindly by the young woman at the register! I didnt catch your name but we chatted about makeup and you were so sweet. Thanks for making such a mundane trip so pleasant!!
Fantastic service! Both of the employees working were great, but Kevin was a total standout!! He was so polite and patient, and truly just the best customer service experience I’ve ever had. I will definitely be going back and it’s all thanks to Kevin!
I come here often and its never a bad experience. Blue is amazing and was very helpful with answering my many questions.
Everyone is so nice every single time I visit! Today Devin helped me. Sooooo kind, patient, and helpful. Thank you.
Moria helped me and was awesome…. She explained how to use my purchase and how to clean it. She was great. She gets 5 stars from me.
Had to make a quick stop to grab one particular item. Walked in and was greeted greeted by both staff members immediately named B.P. and Wesley. Both were very helpful in finding what I needed and didnt try to sell me some more expensive item. I wish I would have had more time to look around. I did glance over the store and seen all types of gear, bags, and my favorite of all time metal lunchboxes. Will definitely be returning as soon as possible. Thanks B.P. and Wesley.
The whole staff is always so nice but Mariah is usually there in the mornings when I stop by on my way to work and always helps me out with any questions or anything I may need.
This place is awesome. They have great prices on some really good quality THC-A and the workers there are really nice. They even do raffles and I surprisingly won a $150 bong on the black Friday drawing. I highly recommend if youre in town and looking for some good smoke. 👍🏻
When I went I spoke with Moriah and she was super sweet and helped me get exactly what I needed !!! Ill definitely be back more when shes there lol !!
Please ask for Devon! He’s amazing and very attentive.
Great service and I cannot remember her name but she could sell snow to Eskimos. But.... she actually stands by her product and answers any questions. I enjoy going there they appear to work together well. Way to go crew. Yaaaaaaaaaa
My favorite smoke shop in town! My girl Moriah always knows the best products!
If youre going for cheapest smoke shop possible this probably isnt for you. If you want quality products sold by knowledgeable and friendly staff give this place a try. The employees alone make it five stars.
Everyone was very professional and knowledgeable. As other customers were being helped Kam welcomed me in and immediately helped me get my items. I usually go to the salisbury location and they made me feel like family. Thank you 💛
Steph was the best ever. She is so knowledgeable and helpful. She was able to answer all my questions and she made some great recommendations. Thank you so much!
Great customer service. Very knowledgeable staff.
Moriah helped me find exactly what I needed. Great service.
Moriah was extremely helpful in my first trip to this location!
If kratom, glass ware, incense etc is your thing then theyve got you covered!
Dutches, the manager is the absolutely worst.I bought a seahorse there and within three days it stopped working, all (within the 30 day warranty) They refused to do anything about it.Said they would call me back and never did.She said they didn’t have a receipt on file which was a straight up lie.I gave them exact time and date.So after I contacted their HR department they magically found the receipt.If I could give it negative stars I would.
Staff generally good, Just know they do not stand behind any product they sell. If you have a defective vape you are out of luck. Will be shopping elsewhere.
Love this store and the people that work there are amazing
Would definitely recommend! I had to go to this location because the ones near me did not have what I wanted in stock, and Im very glad I did. The two ladies working there were so nice and so helpful. Meredith Baker especially- she educated me on what I was buying so I would not have to replace it for no reason, which is the best thing a seller can do.
Save your time and visit the University location instead. Just as experienced this morning, this location opens whenever a key holder decides to show up. When an employee arrived, all waiting customers were advised that there’d be an additional 30 min wait because “ money needed to be counted” and “[he] wasn’t even scheduled for today”. This was after waiting 20+ mins — without receiving any customer service related courtesies or even an acknowledgment of inconvenience. Overall, the inventory is great, but irrelevant if employees aren’t available to complete sales.
Ive been to this shop twice now, and each time I have had a wonderful experience. Everyone is friendly, they know their products very well, and each time have took the time out to help me make decisions that I am happy with. Not only that but they entertain my daughter while we look around, she loves when they give her candy! I also love the prices! Thank you to the staff at High Life, we will be back!
Diego and Sammy are the sole reasons I go to this smoke shop. They have great customer service and are VERY knowledgeable about their products. Of all of the smoke shops especially high life stores I’ve been too this one is the absolute best solely because of those 2 employees. I recommend you stop in if you need any smoking accessories or even to just learn a little more about what they have to offer. They are very patient and kind people!Update: Went back again 8/10/22 and let me tell you every single time I go here I LOVE the experience! This time there was Ariel and Sammy was there! I absolutely loved these 2 ladies! They had just recently reorganized the whole wall of delta 8, 9, 10 & HHC! Making it super easy to find what I needed efficiently. My favorite smoke shop that I’ve ever been to. And I’ve been to ones in Chattanooga TN, Knoxville, TN, Gatlinburg, TN, Charlotte, NC & Concord ,NC. NO smoke shop compares to this one!
Super friendly and informative staff. Recently started going to this location and it is definitely preferred over other shops Ive been to. Good selection of product, staff always welcomes you as soon as you walk in and is ready to help with any questions you may have. Highly recommend and will continue to shop at this location!
Lots of goodies to try, nice place to explore
Horrible management and very rude man who was behind the counter when i went in
Brendan, Ashley & Wesley all had killer attitudes, were very knowledgeable and super helpful with helping us pick out our new pieces!! Thank you all for everything. We really appreciate y’all taking the time to help us out. Definitely can’t beat the prices either!
Went in today and met Ariel..WOW! She was professional and friendly. Her knowledge about the products in the shop were massive! She was a great help!
Ive been to almost every High Life in the greater Charlotte area and this store has to be one of my least favorite locations, which is super inconvenient seeing as I live less than a mile away. I love High Life and have been a loyal customer since they set up a location here in Concord. However, every time I go in here and have someone help me who isnt a manager, they are magically out of my coils or sometimes Im told we dont carry those, even though when I get to the University store they tell me the Concord location has them in stock. Please train your employees better or tell them to ask for help from someone more experienced before they send customers 30+ minutes away.
Went in to get help with a broken pen. not only was the woman with blue hair who was working unhelpful, she was also rude and had an attitude.as customers she made us feel as though her helping us was a big inconvenience for her. She didnt want to even look at the broken product they sold me.
First time visiting and decided to take my money and make a purchase some place else. I visited this establishment on Thursday and I wasnt even acknowledged. I waited patiently until both clerks/consultants finished their conversations with the customers they were helping first, then another couple came in and they immediately helped them. I even walked up to the counter where a girl with dreads looked directly at me and didnt say one word - like Hi. Ill be with you in just a few moments. NOTHING!! She looked at me and continued her conversation with a patron about the patrons personal illness and the lack of assistance pertaining to that illness. Yes! I stood patiently and long enough to hear the interaction. Now, Im not saying either clerks shouldve stopped their intetactions to assist me, but what I do expect is the common courtesy of being noticed. If I could give this place zero stars for the poor customer service I would!!! Too much competition for you not to acknowledge a customer.
I had been looking onto cbd to help with my anxiety and after a friend reccomended me here i called to make sure they had everything i needed and Jesse was extremely helpful over the phone and in store. He explained the different brands and types of cbd that they offer and helped me feel comfortable with something very new to me. I will be back. Thank you guys for the great service, working in retail myself its always nice to see a smiling face when im the customer.
Love when Moriah is there.but the... nevermind
Amazing Staff, Super Clean and very well organized.Staff are well knowledgeable on product and I always leave with a Smile!Recommend to everyone come get your products here!!
1st time ever going and i definitely will be back. I did not get her name but the clerk was very helpful and knowledgeable. They have a wide variety so shopping is easy. Very good pricing and product availability!
Every single time I do business here, it is with the most professionalism no matter what I happen to be purchasing. I plan on visiting today and can’t wait see everyone! Each and everyone of you guys especially and Concord are the best.
Employee wouldnt look up from their phone long enough to notice I needed help with coils. Also did not find the coil I needed, I know it is there because I have purchased many times before. Staff keeps changing. Used to be a frequent customer but in the last year this location has went down hill. Please teach the employees about the products they are selling or atleast please teach the employees to respond when a customer is talking/asking about a product.
Sydney (sorry if i spelled it wrong) is always so helpful. I’ve never had a bad experience at this location. Everyone is always so friendly and they’ve actually tried most of the juices so they know what to suggest depending what you like! I will always come to this location!
I bought my first vape here and the staff was super friendly and helpful. Everyone was knowledgeable on the products they sell and willing to share their opinions which helped me pick out something perfect for me. I will definitely be coming back and highly recommend them to everyone!
Diana was very helpful at the highlife concord location, and everything i needed was in store! Great all around attitude of all employees!
Since the first time I went here, I haven’t gone anywhere else to find vape juice. My go-to is Nkd100 Salts Menthol 35mg. For some reason, this specific product has been hard to find most places. High Life has had it in stock every time and the prices are unbeatable, about $15 a bottle. I used to pay about $20 a bottle for vape juice I didn’t even like as much at other shops, and ordering online is a nonstarter with how expensive the PACT Act has made it.Oh, and they aren’t sketchy. Some places make you feel like you’re committing a felony just by standing there. The environment here is friendly and laid back, yet still professional. It’s a smaller shop so they might not have everything you need, but it’s hands-down worth a visit to see if they do. Easily the best vape/smoke/head shop in the area.
I love High Life in Concord NC! The staff are so friendly and helpful. They are very knowledgeable on everything in the store and are willing to go the extra mile to help with uncommon purchases. They continue to bring in new product, so every time I visit, there’s always something new to discover. I recommend this smoke shop over ANY in our area.
Ive been a few times and never not had a positive experience. Good juice selection, lot of device choices, the employees Ive dealt with have always been nice and helpful. I only vape nicotine liquids, but it looks like they have a good selection of other dry vaporizers and glass pipes.
I had to take my toddler in the shop because I couldnt leave him in the car by himself, it was just me and him. The girl who took care of me really made an impression on me. She gave my 3 year old 50 cents to get something out the gumball machine. That was one of the sweetest thing anyone has ever done for us. I wanted to hug her. 💜I couldnt find any vape store who had the coils that matched my vape. She also made sure she found what I needed and wouldnt stop looking until she did. That was really helpful. Her smile lit up the room. Some people are special souls and she really was.
Diana was such a wonderful soul! She answered all of my questions and helped me find the perfect piece for me! 10/10
They sell faulty disposable vapes and if they come with a manufacturers defect they can only sell you a new one at a discount instead of replacing the damaged goods they sold you, I recommend infinities end as a reliable vape store as they put extra care in the attention the customer receives and will replace any faulty disposable vape (which can be common) free of charge with a receipt.
Aways have a great experience here but tonight Brendan showed excellent customer service! He went above and beyond and that shouldn’t go unnoticed! 5 stars for Brendan!!
Been a loyal customer for years, over the last year or two their staff has changed a lot and there were multiple times the staff would complain, have horrible attitudes, and even heard one cursing in the back so loud you could hear it throughout the store. Also the quality and amount of stock has drastically decreased, will not be going back and I wouldnt recommend anyone to shop there.
Great customer service, wonderful ejuice prices on some of my favorites...and employees always do their best to make sure you dont leave disappointed . Even if they are sold out of what I came for, they always find me something great to hold me over or call their other shops to track down what u need . I always look forward to my next visit to this shop. And I always leave happier than when I arrived.
Love this place!!! Friendly and they actually take the time to explain everything to you about whatever youre buying or thinking of buying.. Meredith and her Crew are not just about the money, They want you happy with ur choice of products when you leave their store..Going to see them all now..
Super chill and friendly staff. Very knowledgeable and are always willing to go the extra mile to make sure you leave happy and what you went there for. I will definitely be back!!
Bought delta 8 last Friday well I thought it was. Cart and gummies $59 worth. Thinking that its a head shop they would have good stuff. Well dont ever buy it from them. They have no idea what real Delta 8 feels like. I ate 3 gummies and didnt feel a thing. Buyers beware there.
Nice shop, Andy assisted me & was polite and helpful. Wish they had more doughnut & custard flavors, but I found something I was happy with. They have a pretty decent selection.
This place is horrible. Buyer beware 🤬
A friend told me about High Life. When visiting the store I wasnt sure what type of vape I should get, but Wesley was very knowledgeable about all the products available. He suggested I get something I saw advertised on TV and with a fruity flavor. Ive been well pleased and so glad I decided to start vaping. When going back to get new pods and to change my liquid flavor Ive met other employees who are so nice and they all could answer any question I had about vaping. Today when going to High Life I met Haley and Alisa. They were so sweet and Alisa diagnosed the problem I was having with my smoker as soon as I told her it was running hot. It seems I had a bad pod. I got a new pod and some Strawberries gone wild liquid and now my smoker is working good. I give 5 stars to High Life Smokes and to their employees a high 5 for being so sweet and helpful. Thanks
Cool store, cool vibe but the 3 cbd oil vape cartridges i bought all ended up leaking onto my pens! All of them! And i bought the more expensive, higher quality cartridges that Hiro/Hero told me to buy!
Beautiful experience. I am suffering from chronic hip and back pain. I tried CBD in a pre-roll. It was like a miracle. The shop is immaculately clean, everyone was very helpful intelligent and nice. I bought a pod vape device and CBD oil. I was shown how to use it and told if there is an issue they were there for me. I will definitely come back. I highly recommend trying to anyone who is suffering from chronic pain.
Been coming here for years and have yet to have a bad experience. Customer service is always top notch and product knowledge makes shopping an easy task. Highly recommend for all your vaping kratom cbd etc etc needs
Great shop! Been to a lot of vape stores in my travels for work and these people were by far the most helpful and fun to talk to.
** GO HERE** LOOK NO FURTHER** The vape scene isnt my thing, but I will tell ya, the employees at this place have it going on! Long story short my dad had stent surgery, so he wanted to stop smoking; I went to three smoke shops. The first two, had very little knowledge about nicotine based cigarette replacement and very little stock to match. I walked into the third, High Life and was blown away by Meredith, and her in depth knowledge and information about nicotine based vape replacement. She her self used a product and it worked for her so I decided to give it a go. I purchased the NOVO SMOK, along with some saline based liquid. As with anything I pulled out my phone and asked if I could record her instructions, she didnt mind it all! She broke it down, outlined EVERY PIECE OF INFO I could possibly need and then some, in mere minutes. I purchased two that day! I have gone back and watched her instructions to make sure I am operating the product correctly and to spread the useful info to my dad. Within the first 7 hours of purchasing the NOVO SMOK I didnt even want a cigarette! It blew my mind. A week later I was buying a third one for My husband. Same deal went in Meredith was there along with another employee Ashley, both ladies were super friendly, very personable. My experience could not have been better! For those who know little to nothing about the vape world it can be overwhelming! Meredith was very quick to assess my needs and wants and I am happy to pass the 6 smoke shops close to my home to hit up High Life again!
The guy that was there explain a lot of stuff to me and my wife not to mention that me and my wife had two of our small toddlers there so he was very patient and he had four other customers that came in and he got them out of the way boom boom boom and then worked on me and my wife on what we were going for. Couldnt be more happier and please.
Service with a smile. Nice selection of products and staff is knowledgeable and willing to help however needed. One of the better shops in their chain.
David did a great job helping me. Dont hesitate to stop by this location. Great place, great employees
The guy there was really nice. He showed me how to use the product and explained everything really good. I highly recommend this place.👌
Best smoke shop I’ve been in. I go to school out of state and I’m sad every time I walk into any other smoke shop. Courtney also replaced my leaking disposable for me their awesome!
Staff here is too notch. They have very reasonable prices and a huge selection of juices for those who are trying to find a safer and more environmentally friendly route, than cigarettes. 10/10 420!!!!
Great customer service and very knowledgeable about all their products. The management will go out of their way to help the customer. Could not have asked for better service!
Terrible customer service, advertised a sale that they didn’t even honor. Don’t waste your time or money, go somewhere else.
Ashley, Amy, and Brendan were all great. High life always has what I need and gets me in and out the door pretty quick. :)
If you get down you need to get down to high life. Quality high end glass, para-pha, and merchandise. Great staff. Might have to start the convo at times but knowledgeable and friendly.
A bunch of know nothing about anything in that store girls. Sold me the wrong glass item and cost me $30. Then told me no returns; but they can give me a discount. The discount was no tax on a $10 item less than 50 cents, will never be returning with my business. Maybe the IRS will drop in one day.
The service was good no problems there. The ppl were really nice. It was the product bought a glass pipe two days later it just broke in half.
Amazing vibes great people always friendly and never rushing you out the door love it every time
Friendly staff were knowledgeable about the product I was interested in. She suggested 3 different variations, all of which suited my needs. Ive already suggested your shop to many friends!
Awesome as always. Bought a faulty pod and they swapped it out for me. My only gripe about every vape shop in the area is not enough tobacco flavored nicsalts
Awesome. Great knowledgeable staff. I go to at least 4 different High Life stores in the area and this one is the best!
Anybody new to vaping or looking for any additional information about how to get started and personalize to you liking, go see Summer and Brendan ! Great people, great energy and great atmosphere!
Always very friendly and attentive! Alisa and Hailey answered all of my questions and all the staff is very knowledgeable about products. 10/10!
Very nice selection and the staff was very nice and helpful, and they accepted my Florida ID since I’m from out of town.
Courtney was great! She knows her stuff! Personable and professional and gives excellent advice!!
Great service, good product and knowledgeable staff. Pricing much better than my previous haunt. Visit at least once a week.
Convenient hours, great selection and helpful friendly staff who are passionate about vaping. Be sure to ask for BP and he will take excellent care of you.
I have never walked in this store and had a bad experience your crew is knowledgeable and very respectful I love this place.
Extremely helpful staff. Brendan, Wesley and Amy made me feel right at home from the moment I walked in. Excellent experience!!!!
Brendan was an excellent help and very sweet and very fun to get along with. He did a great job
The new location is beautiful! Bigger store, bigger selection, better parking. The staff is incredibly friendly and knowledgeable. No better place to go.
Nice place, great products Brendan and summer gave us great customer service. Would recommend to anyone
Busiest time of year for shopping and we were there 2 different times to get gift cards and they were out. We were told they forgot to pick them up. Not good business!!
Best place in town for any needs you may have. Staff is very friendly and professional.
Was told the flower you have here is in the legal gray area and has customers running back every weekI just asked what flower options they have and the saleswoman spoke as if I was an addicted criminal
Went in today with no plans to purchase anything, was helped and they brought me to the best deal and I’m very happy with my purchase and this store. Will be back!
Listened to my needs and concerns, showed me and explained the products in detail. Very satisfied with my experience. I will return!
Everyone in there is so patient and amazing nice selection of items for your needs. Small shop lots of interesting things.
Everytime I have ever gone into this store, they have been extremely helpful, knowledgeable and friendly. By far, the best vape shop I have ever been in.
Alisa was SUPER helpful today when I walked in, not knowing what I wanted or needed. Definitely will be returning!
They have very friendly 😁 and helpful staff alot of different products as well
This is our regular place we go to for vape materials, pieces, etc and they are always kind and helpful. We are always happy with our experience here.
I liked it better at the previous location. Seems less personal. My wife goes here to buy smoke juice. Prices are a bit high too. Pun
Great smoke shop. Knowledgeable.
The best smoke shop around we love coming here all the time there all so friendly and helpful 💙 always has a positive attitude
Good prices, just wish it was a bigger store like the one in Charlotte. Staff is always nice.
The workers are great and helpful! Never had a bad experience. Recommend them 100%
I love this store💝💝 great people great prices and always a blast coming in. Thank you brendan for the great service!!
Brendan and Ashley are great and helped me with everything I needed. Awesome place recommended to anyone.
I loved itttt. The delta 8 gummy worms are bomb, def get them. They really work
349 copperfield blvd beside the new big gym! Awesome staff knowledgeable about everything. Great prices many new items!
Good variety of products. Staff is hit or miss on friendliness.
Very helpful staff, answered my questions about their products with the best options and products are at an affordable rate.
Im from out of town. but this place has everything at amazingly great prices and awesome customer service!
0 stars bro. Just bought a vape and it didnt work from the store and wont even replace with a different one
Management needs training and a flogging
Extremely friendly attentive and helpful staff. Variety. Late hours. Cool place.
They are always super helpful and seem to always be in a good mood. They will be my go to for vape and smoke goods.
Love this store! Cool ass staff and great prices. Wide variety of vaping equit. And 420 smokers needs!
I bought some cbd cream the sales girl recommended, it broke me out in a rash. Service was ok but nothing special
Such a friendly staff who take the time to help you find exactly what you want. Great location!
The employees here are always so friendly! Its always a pleasant experience coming here.
Good prices and great atmosphere. Good selection of products and very friendly and knowledgeable staff.
Awesome! Wesley and Brendan did a fantastic job! Will definitely be back!
I love coming here, only Vape shop for me!! Great service and the associates are amazing
I came in with little to no knowledge of what I was getting and the staff went out of their way to make sure I was getting my money’s worth. Will definitely be back.
The staff is super knowledgeable and friendly. Love coming here!
Poor manager skills
I love all the workers there....they know exactly what I want as soon as I walk in the door....
Great staff decent prices its a corporation smoke shop price are a bit more than online but no wait
Moriah is amazing!
I always come here for all of my vaping needs and always get great customer service!
Great atmosphere and excellent customer service. Great customers service especially from kanyon and Mike!
There is not a single person at this location that is not on their game! Very nice and connect with their customers as much as possible!
Awesome store Wesley is awesome always helps me out in store and calls for my stuff on hold
Trust their products compared to some of these other smoke shops with fake vapes and juice.
Great place..only problem is CASH ONLY accepted. Its 2021 get the wifi connection fixed..
Quick friendly service as usual. Found cool pipe and jack style screens no prob!
Super helpful, and they gave my friend a killer deal on a huge new piece.
Diego sold me a strawberry napalm cart, pretty great experience
Wonderful store very knowledgeable employees Courtney was so helpful!
Brendan Wesley and Haley were a tremendous help today choosing new glass wear
Just got hooked up with vape juice Brendan did a wonderful job and was very helpful
Extremely pleasant, Quick and Easy, Very Friendly. 5 Stars for Darren
Both employees were extremely condescending and unhelpful. I will go elsewhere
Associates Brendan, Wesley, and Haley did a fantastic job toooooday thank yall
First time there and the woman that helped me was very friendly she walked strait up and asked how could she help me..... will go back.... nothing but great things from this guy.....
The are always out of product. Whoever does the ordering needs to do better.
Brendan , (not to be confused with Brandon) has a very influential smile and is helpful.
Brendan did an awesome job helping me pick a nice glass piece!!
I love this shop if you smoke come here it has everything plus more
Everyone is extremely friendly and very knowledgeable of all products+
Always so helpful an friendly....Clean and smells good...
Brendan was incredibly friendly and helpful. Will be returning!
Alisa was very informative and guided me to the right oroducts needed!
Brendan Wesley and Ashley were incredible and very personable today
Daren helped me find exactly what I wanted and the people here are very nice
The staff went above and beyond. Great place to shop.
Brendan did a fantastic job helping me with the kratom
Staff has always been nice and helpful to me.
Manager with pink hair is rude and she wont be getting anymore sales
Good staff but not enough sheasha or hookah items.
Excellent customer service, and a great selection of pipes, bongs, incense and more. Limited cigarette options.
Everyone in there are awesome!!! Helped me find everything I needed 😉
Excellent place to shop, and great customer service!
Brendan was very helpful and fast to help me find what I was looking for
Brendan was very helpful with finding what we needed would recommend
Best vape shop Ive ever been too!!
Good quality products although a little pricey
Ellen was a great help! Great customer service
Brendan was awesome with helping me with what I needed!
Brendan and Wesley were great, helpful and quick.
Nice people good price very helpful
Great customer service good prices
Great prices and usually have what I am looking for!
May have just started but at that point limited selection. Havent been back.
Very helpful. Great customer service.
Easy to find what u need the employees go out the way to help u
The High Life shown in the photo is closed down. They moved beside K&W
It is an awesome place and has a variety of stuff.
Brendan and Summer were extremely helpful and knowledgeable
The service was good, I will be going back.
Great customer service by brandon thank you
Love the place.People that work here are AWESOME...
Love this place the young lady was so helpful
This place is dope. The service is great!
Very helpful and friendly 😊 ☺️
Amazing customerservice, very helpful....and patience
Incredible service. Great place.
This place is the bomb it has everything I need. Yay
The staff was very helpful and considerate.
Great store amazing customer service
Very friendly and helpful staff!
Knowledgeable friendly staff!
Brendan and Summer were very helpful!
The BEST SMOKE SHOP AROUND!! VERY HELPFUL!!!
Reasonable prices. Friendly service