Love this place! They are the only place in town that ALWAYS have my favorite products. Customer service is fantastic! Definitely a hidden gem. Highly recommended.
Not sure how to explain our experience inside of this establishment on July 4, 2024 at around 9:30 PM. Me and my wife were going inside the Galaxy Smoke Shop in Elgin, because from the looks outside looking inside WOW they really changed the old laundromat into a GOLD MINE!!!! So my wife entered first as I trailed behind. My wife is talking to the owner/workers not sure if his name or titled inside of the store. So I than approach my wife and this gentleman. So at this time he is demanding my wife for her IDs, and I approach behind then he is demanding to see my IDs. Me and my wife both looked at each other and then looked at him again demanding to see our IDs. (Please keep in mind me and my wife are well over 40+ club!) We immediately asked why? The gentleman said to make sure you are of age to be able to buy anything inside of my store. Whatever! So my wife is still wanting to shop here. So maybe five minutes later my grown lil sister (also well over 40+ club) comes in to ask me a question, so he is now demanding to see my sister ID. Immediately my sister walks out. Now she walks out and someone walks in. Me and my wife both looked at the gentleman thats demanding to see my IDs my wifes IDs and my sisters IDs. He didnt once ask to see the gentleman that walked in after my sister walked out IDs. So we waited for about five minutes to see if he was really going to be asked to see that gentleman IDs. Then the gentleman that is the owner/workers said to me and my wife. I will wait to check his IDs when he is done shopping inside of the store. I immediately said, excuse me you are demanding to see our IDs me, my sister and my wife IDs as soon as we walked inside. And now not once did you ask to see that gentleman that walked in right after my sister. How is it you pick and choose who you asked for IDs and who you dont ask for IDs? The gentleman couldnt say anything back to me after I asked him those questions! Now he told the other younger gentleman to ask to see that gentleman who walked in after my sister. I know racist and discrimination when I see it. The very sad part of all this my wife really wanted to spend money inside of his store. Well he lost business from me, my wife and my sister. You cannot always judge a book just by its cover. We all were well dressed my entire family was about to spend money to as well after us, but it was not meant to come to fruition.Might I add I had my kids outside that was close to the age of 30. And also like I said we didnt walk in together if you check your cameras on July 4 at 9:30PM you will see one walked in alone and I walk in shortly after I reiterate again. Please stop lying you did cards us as soon as we walked and you did not even card the Man who walked in after us. So again am sorry you feel that way. If I touch a nerves or something I dont apologize for your actions towards someone that maybe the same age as you or older.State Law: Retailers must ask for ID from any person that appears to be under 30 years of age and verify the person is 21 years of age or older by example using a government issue photographic identification.Federal Law: The new federal 21 year minimum age for FDA regulated products of all tobacco and vaping products was declared immediately effective on December 20, 2019 this law allows for no exceptions. You must check photo ID of everyone appearing underage 30 who attempts to purchase FDA regulated products and verified the customer is of legal age to purchase.
I’ve been going to this location and Hanover park. They’re both amazing. Top tier customer service. They have glass/ vape juices/ mods / disposables- and tons of other smoke related accessories
Love the THCA wax great price and amazing! Must try
Missed my train and came in looking to window shop and Lindsey was really helpful and nice ended up buying a pipe when I only came in for a lighter because she was so inviting this place will definitely see me coming through from time to time
Always has friendly service & they were open on the 4th! Extremely convenient! 😊
Best smoke chain in the area, always a great vibe in the store and everyone is approachable and knowledgeable
They always have exactly what I need when I come I refuse to go to anybody or her shop
Highly recommend. Have whatever you’re looking for and Mike is the best!
Love how you can see the lights from the train ! Thanks for recommending Mike!!!
They never disappoint! thanks for recommending this shop to me Mike!!!
The lights look dope as hell here. Thanks for the recommendation mike!
Great prices and friendly service. Not your typical shop. Definitely recommend to anyone!
Shop looks amazing, the staff is super friendly, impressive selection to choose from. I highly recommend checking this place out. (Dont forget to bring your ID)
This place is great the always have what I need no matter how hard it is to find
Awesome staff highly recommend has great selection
They always have good products. And the prices are great
The lighting is awesome in there. Best smoke shop in town!
Staff was super friendly and helped me find just what I needed
Clean store, great products. Friendly staff.
Excellent store! Friendly people and great deals!
Love coming here staff is cool and prices are good
Love the lights you can see them from the train!!!
Great prices, friendly employees and I love the environment and atmosphere.
Big selection, great deals, great customer service!
Love the people here! Great smoke shop
Awesome shop, great vibes. Perfect spot for all ya glass and gadgets
Awesome prices and laid back comfortable environment
Couldnt be nicer people and have alot to offer in shop
Best Every Best Service And A Great Posh Selection!!!
Always got good ppl helping you out. So funny love these guys
Im a frequent customer, love the store and ppl. Not stupid enough to get robbed in the parking lot, thats a first
Always great vibes when you walk in everyone’s there to help!! you can find everything you need and more !!
Their customer service is top notch, always happy to help and make sure you get exactly what you need
Best store in the area, cool looking and good prices
Amazing store! Killer products amazing staff!
Great place for all you need. I frequent the store in Hanover. Park stopped in the Elgin store, and it was just as great.
So much to look at great place
Amazing quality products and i love the staff here!
Big selection, decent prices
Great spot with good selection and prices!
I like the cool lights.
Very professional, ordered a vape juice for us that has been super hard to find!
Low prices great pieces
Cool place nice people great deals
Best prices around!
Amazing looking store
Love the Store
Excellent customer service and prices!
Awesome shop clean great product
Awesome place perfect
Good weed
Great selection
Amazing prices and owner
Amazing staff and products🫶🏻
One of the best ships in the area
Mike is the best
Always good prices😎
Nice lights
Great prices
Awesome staff and selection!!
Awesome shop!!! Quality prices!!!
The store is clean
Love the lights
Great service !!! Great prices !!
Awesome experience
Right across from the train!!!!
Nice lights!!!
So good!
Cool lights
Great service❣️
Nice glass!!!
Nice store
Great Place!
Love the lights !!!!😍
I love mikeeeee😃😃
Mike ☺️
Cool lights
Awesome sauce
Love this spot
Love the lights
Best smoke shop
Cool shop 😎
So helpful!!!
Gold pruces
Cool lights
Cool store
Great People
Cool lights
🐈🐈🐈🐈🐈
Place rules!!!!!
Cool lights
I like the lights and the store
Nice store👍
😃😃😃😃😃