Wonderful smoke shop, with Wonderful customer service. Lots of different products. And they will make sure your happy when you leave .
If youre looking for vape supplies, go somewhere else. VERY limited selection, HUGE location, but this is more of a CBD shop than a vape shop. Everything I asked about he didnt have. Also most of the windows are broken here and seem to be permanently replaced with plywood to give you an idea of how this place is ran. I mean, of you need a bong and fake weed it might be a good place to stop, but even for that Id recommend somewhere more reputable.
Definitely a great place to shop. the prices are Allright but in terms of convenience you have to pay more. Ive tried their edibles, mostly elixir la stuff, some pre rolls and dabs. I honestly prefer their cartridges over anything though, but its a waste to get anything under 2g. be sure to tip these ppl they are cool. also the juice selection is great, I used to used the smok thinner and got juice from there, sometimes they have promo deals and a rewards system. its worth signing up for.
Your products are good your people are phenomenal youve done an amazing job getting them. Theyre always polite helpful and knowledgeable. While upgrading buildings is great and all I ask that you paint some parking lines in the lot. Not only does it look professional it lessens the potential confusion for customers. Ive even painted them and would be more than happy to help you do it its really not expensive.
Great people that work there always quick to help out and answer questions
Very nice looking placebig products. Good price, nice people.
This is the best smoke shop in Lincoln by a mile. The selection is great and the staff is a joy to work with. They have the best reward system around unlike other shops. Dont be asinine, go to Cloud 9.
Today I went to find a new mod, and some juice.. I was helped by Sam & Blake, I really appreciate the time and patience they gave me..*Edited 10/13/22The next visit was within a month..they do not guarantee the products they sell.. Although plenty of other stores do. I will never recommend or be a customer to this store again. The run around and the BS was enough for me to edit this and recommend anywhere except here.
Ive gotten 3 different vapes from here one was so stale an nasty they was selling it for 8$ then got a Tyson only for 2 days later it stops working, I go in an he tells me its over the 24 hr period and best he can do is give me 15%off on a different one only for that one to now continue to stay on. I will never be goin there again
The chic that was working today, 01/03/2023 needs to be fired!!!!Number one, the attitude she had was EXTREMELY SNOTTY and RUDE. Asked her if she was having a bad day and do I need to go somewhere else and her response was, obviously no. But I left anyway. Whatever her deal was, the way she spoke to me, a customer, was simply rude as hell. I will never step foot in that store again.
I love coming here, the employees are always so kind, and they have a great selection of vapes, and other products, and frequently have great sales. Its a little like roulette when buying vapes here, though. About every other time I buy a vape, its a dud. But theyre willing to exchange, as long as you keep boxes and receipts! Thank you guys for being awesome, and feeding my nicotine habit :)
Freedom was full of knowledge about all of the products at cloud 9. I appreciate her insight as it was very helpful when making my purchasing decision! Thank you for your fantastic customer service! I will be back!
Stopped by today and Chris helped my husband and I with our kratom selection. He is extremely knowledgeable and friendly. Looking forward to trying our new kratom pick. Thanks again!
Owner of the store was very rude, went here at 9:57, 3 minutes before closing time and she proceeded to come outside and yell at me and my friend saying “you have 2 seconds to get in or i’m locking the door”. Overall i’ve never been treated this poorly from a store owner in my life. She also just seems grumpy all the time, be happy. Never returning.
Great help and service. Answered all my questions without getting annoyed. Been there 3 times in the last 2 weeks. Signed up for their rewards program and it has already paid off. Love it!
Friendly service! Helped with finding me the right vap and was out quickly. I buy from them again
Best vape and smoke shop in Lincoln hands down. They have the best selection and friendliest/most knowledgeable service in town. I wouldnt go anywhere else. (Edit) Theyre still the best at their new location next door.
Wow what a refreshing experience! The man was so nice and helpful! The store is clean, well stocked and full of good supplies for people who are ready to quit smoking. Tomorrow will be day one for me I smoked for 40 years and now I’m ready to quit smoking, so keep me in your prayers, thanks Cloud nine for all your help and assistance showing me how to Vape.
Loyal customer since the day I turned 18, since before you opened your new shop. When the law changed you guys were 19+ like every other smoke shop in Lincoln. Then all of a sudden you changed it to 21+ when I had just been in there the day before. You hired all new staff who are rude, incompetent and not helpful at all (Freedom and Jesse are the best). I waited a few days to write this review to not let my disappointment get in the way of a fair review, especially to a place I’ve recommended countless times and spent countless money at. When I turn 21 in a month I won’t be returning.
Great place to get your kratom, great place for disposables. The glass is priced about the same everywhere in lincoln not sure what these other fools are on about, all in all they got what you need, dont walk in like a clown and you will receive good service. The younger guy that works there is always on point, helpful, nice, and easy to talk too.
If you ever get rid of the dude that is always working with glasses im out. Hes the best thing you got. Awesome customer service. Ill be back as long as hes there. Give the man a raise!
The manager was completely rude, made me wait to be the last one to be helped. Talked to me rude, and so me a $10 pen battery for $20. The package had already been opened, did not give me a receipt. The battery is faulty and will not keep a charge. Completely feel this was intentional, and would not recommend anyone going to this store.
I LOVE this place! The employees are soo nice and helpful and always willing to go the extra mile! They have a wide variety of everything and you wont leave unsatisfied thats for sure!!
So much better than their old building next door! Roomy but still packed with awesome stuff.
Great selection of great products. Some things are pricey others are crazy cheap. You just have to look around. Great accessories and replacement parts its a small shop that you can easily lose an hour in just looking around
Great friends there. They always give great deals, and customer service is number one. Hard to find small friendly places like these. Keep it up!
Wanted to find disposables that arent 5% to step off. But they only sell 5% or 0%. Nothing in-between. Will just go to Walgreens for mints from now on and not here.
Big selection and great service! Bearded guy was super friendly and helpful!
What a great group of customer-friendly individuals! I wont shop anywhere else... period!10/10 would reccomend
The store manager is amazing!!To top it off she has a good crew!!!I will be back for all my accessories!Keep up the great work!!!!!!
I was blown away when I walked into cloud 9 smoke shop and its actually the closest place to my house. They will be getting all my business!!! The customer service was amazing!!! 👍👍👍👍 Shout out to Freedom for being a great employee!!!
So I went to this shop the other day right before closing and I bought a vape from them everything seemed to be great works wonderful great customer service and then two days later my vape is acting up vaping on its own so I called them and I let them know whats going on and I asked them if I needed to contact The Vape company or what to resolve the issue and the guy on the phone said no go ahead and bring it in and Ill switch it out. Once I got there they told me no you need to go online and go about it that way so I wasted an hour of my day driving all the way there for no reason when I had asked them in the first place what I needed to do to resolve the issue.
Received a text alert about a sale so i called the shop to get pricing on a couple of large, expensive pieces. I was told couldnt give price over the phone but they say theyre doin call ahead orders for quarantine...seems counterproductive.
Great place! Really nice staff. Always helpful. The new location is much bigger too.
The two working the evening I was there were tweaked out on something hard. It was obvious they were doing some illegal things in the back room. Needless to say the staff was underwhelming and hardly helpful. I have yet to visit this place a second time.
Love the personal experience and easygoing employees. Totally underrated. Not like the pompous Lil nolifers down the street at lincoln vapor. Avoid that sterile, no personality, boomer box at all cost.
Love all 3 locations but the ppl working on the one by 48th and hwy 2 need some customer service training.
They have a great selection of cbd products. Their cbd sports drink is top notch best cbd drink Ive ever had.
Just went to the south store to make a purchase. They were supposed to open at 10 AM. I waited until 10:10 and they still werent open. Had three other cars that left as well. Not professional at all to not open the store at the advertised time!
Would have gave 5 stars but the lady running the store at the time very rude person we went in to try to figure out some banking transactions gone bad and she was loud and rude the whole time while her co worker tyler i think was his name actually called the bank n went outta his way to figure things out very nice guy and also she said to never come back or she was going to call the cops when she was yelling and leaned over the counter to yell at me n i wasnt even being rude or such so i guess i wont be going back to this location
Kind of stinks you have to spend a certain amount in order to use a card...but I understand that it costs the company money per car used.
Great selection and super friendly staff!
We were told when we walked in after opening a tall glass cabinet door.......”it’s common courtesy to not open the glass cabinet” but there were no signs or locks saying please ask for assistants.Never going back!
Amazing! Has everything a Peeson needs! Plus very Great Customer Service and lots of knowledge too!
Nice products, and selection, decent pricing, and awesome selection of salt nic juices & pod devices especially! Nice staff! Highly recommended!
Best Smoke and Vape Shop in Lincoln all the vape oils are premium at great prices huge selection of water tobacco pipes, tobacco pipes, accessories and Novelty items its truly your one shop stop.
Amazing glass work and a wide variety.... Plus the great customer service we got it was wonderful 5 stars without a doubt!!!!
Friendly staff, clean store and great prices!
I would give them zero stars if I could they sold me a product that was broken and when I tried to return it they said no refunds. I’m glad to say I will not be shopping there again
First time visiting this store today best customer service ever thank you both so much !!!!
Great experience
The guy that helped me was very informative about the different varieties of glass pipes and e-cigs. Ill go back to him again for sure.
Best smoke shop in Lincoln NE hands down. Owners are very knowledgeable and overall customer service is top notch.
I came in and asked about a product and Tim pointed me straight to it. He had great customer service. Thanks Tim!
Best Premium Vapes in town. Customer service is awesome as well as all the great selection of Tobacco pipes and accessories
Super friendly staff and solid prices. Recommended over say, G&G
One of the best place in town to get your vapes and smokes 🚬 👌 The price is very good not too expensive
The best smoke shop in lincoln, they have great employees who are very helpful and a great selection of whatever smoking supplies you may need!
D has the best customer service. Great to always see a smiling face.
Great service and knowledge on everything you need. Christopher Vance is 💯% right about customer service.
Love the shop, service is great & they have a huge selection.
Best smoke shop in town!! Has all your smoking needs and the employees were very helpful.
The employee, Hunter, was so helpful and I am definitely going to be coming back.
Great Customer service, great selection, best shop in town
Best smoke shop in town! The vape selection is also the largest in town with amazingly good prices!
Great selection of vape juices and mods and huge selection of water pipes and spoon pipes. Not to forget the deals they have.
Do you allow 16 year olds to purchase from your store? Mine did. Is this legal to sell to minors?
Decent prices and the staff are cool and knowledgeable
Killer staff and service. Just wish there was a little more variety on the cheaper end
Typical smoke shop, I wasnt wowed the first time there, prices are so-so. Good reward system though
I love it. They have a very large supply of disposable vapes😁
The guys will usually hook you up and keep it competitive with the other places in town.
Amazing service, fun staff, cool place and awesome vibe.
Great shop great ppl help with what u need very kind!!
One of the best selections Ive seen. But definitely the best in Lincoln!!
Knowledgeable and friendly staff. Decent prices and a good selection of vape.
Very friendly in there helped me find what I was looking for
Great deals, chill staff. Would visit again
Go here!
Like the new place....set up for future reasons 😉
Great smoke shop highly recommend great customer service and great prices!
Great customer service huge variety
Very nice employees! Cool enviroment
Clean environment. Huge selection of vapes/juice and water pipes at great prices.
Lots of things to look at. Very helpful staff.
So far I like it been there twice and Im going to go back
Nice, quick stop for your salt juice or water pipe needs
Great staff, great juice i love this place..
Great service and large variety
Great service and low prices
Really bad bad place I will never go back there again
Great place and great people highly recommended
Guy was able to answer most of my questions about vaping..
The staff bends over backwards to get me what I want and need.
The gentleman was very pleasant and knowledgeable.
Do u guys have the Orion Q pod replacement?
Best in the business!
Very helpful and informative salesmen
Cool place and awesome hours.
Best customer service in town
High priced but big Selection
Love the selection and service!
Everything you need and the best people
Very friendly service!
Jesse was awesome! Thanks!
Excellent customer service
Friendly supreme service.
Fast and friendly service.
Friendly and helpful staff
Great place for juices.
The lady behind the counter was ruuuuuddddeee
Friendly and helpful
Excellent service
Hire people who arent high on drugs
Good shop
Nice guy
Nice merchandise
Expensive
Awesome place!
Great discount
Very helpful😊
Rude employees
Love this shop!!!!!
Fast friendly service!
W
Great place
Fake puff bars
Helpful staff...
Cool place
Knowledgeable staff
Helpful
Very helpful
I liked
WITH
Kiki