Island Spa & Massage

Horrible!!! I do not recommend! The lady didn’t speak English, she didn’t know how to use the credit card machine. She wouldn’t answer me when I would speak. I asked for my money back BEFORE she took me back. I asked for anyone there to assist and NO ONE would answer me. The chair massage was broken, so she had to take me to a room. She clearly did not know what she was doing. He tried to get on the massage bed with me. I’m so disgusted. The place was dirty and I definitely did not feel safe. This place needs to be closed down.

Horrible experience. I booked the couples deluxe package. I had to call the owner twice , once in the middle of my actual massage because they weren’t doing the one that I paid for & couldn’t speak English for me to ask. The masseuse I had literally was on the phone & texting , leaving the room during my session, did random “stretches” & “massages” making it clear that she did not know what she was doing all while not even applying enough pressure for me to even feel anything . She literally was just rubbing me & rocking me back & forth. 100+ dollars down the drain.

We got the couples massage and what a wonderful experience! The atmosphere was perfect, staff was so friendly and accommodating. The perfect amount pressure and all, definitely check them out!

Worst massage I ever had. We booked a couples massage and we were both very disappointed.

Best SPORTS MASSAGE deep tissue I have ever had!Make sure to detox with water all day and stretch before and after!

The worst spa day ever. The massage consisted of a back rub with lotion. I paid for 45 minutes and received 20 minutes. The therapist talked on the phone while rubbing my back. She never asked what my needs were. She ran out of the room leaving me uncovered. I had to get up to get my sheet to cover myself. She returned with another woman who asked me if my back had been rubbed and the therapist said“ I did it already”.My facial consisted of a steam machine, a face wash and lotion. No massage and nothing different from my own routine. My daughter and grand daughter had the same experience. This was supposed to be a special birthday spa day for my daughter. Don’t waste your money on this place !!!

So glad I went. What an amazing massage!!! I will be going back asap!

First time we visited this establishment.. my wife and i received a couples massage. I would say the over al anesthetics were not high end but the over all massage, which is what really matters, was very thorough. They asked if there were any areas of concern to focus on.. and they did! I am not a frequent massage client.. but i would definitely co.e back again when in need of a massage!

Bought the 60 minute massage on groupon. You get what you pay for- not the typical relaxing spa experience. Massage was ok. Definitely not an hour. Massage therapist was there by herself on a Sunday night- she left a few times to answer the door, talk to some guy who walked in. Not impressed. Just ok.

Dirty box fan in Tanning room 3 and right side face lamp not working. It was my first time here in addition to indoor tanning in general. The employee started the timer while knowing I asked to use restroom without my knowledge, by the time I got into the room the tanning bed was already running, because of this I barely got half of my 15 minute tanning session after undressing and putting on lotion. I addressed her about it and she said it wasnt her fault that I was in the restroom.I came in as a new customer given a complimentary tan and left never wanting to ever go back there again because of how I was treated.The employee today was an older woman with really short blonde hair and a dark tan the only employee working at the time (July 8), not very kind she needs to work on her customer service skills in addition to the cleanliness of room. Room #3

7 Day Spa: Clean rooms. We had a couples massage- really enjoyed the facial and calf massages. It was a thorough body massage with extra care in tender spots, loved it and will return.

This is the worst tanning salon I’ve ever been to. Planet beach used to be my favorite but now I can see why they’re closing all the stores. I have been waiting for MONTHS for the manger to call me back, they are very very hard to get ahold of or get a straight answer from. I moved away months ago and am still getting charged and it seems like they are refusing to help me. Every time I call all they say is “the manager will call you back” when in reality it’s probably the manger relaying that message. The tanning bed lights don’t work and the stand up bed is falling apart. They were great in the beginning but are overpriced and not worth the money.

The atmosphere is nice, and so are the people. However...the beds did NOTHING for me. The first few times I went in, I started with the level II (lowest) beds. After the full time, I came out with no tan. So, I progressed to level III (medium). Again, I went for the full time...and still, nothing. So, finally, I decided to go ahead and try level IV (highest). And needless to say...nothing again. Just to test my theory that their bulbs are low quality, I tanned at the Downtown Tanning salon in Mount Dora on their lowest level bed. I got burned after only laying in in for half the maximum time. Needless to say, dont waste your time and money. Its not worth it.

I am leaving for a cruise on Sunday. Im an esthetician and spend my days correcting sun damage. I saw a friend who did a spray tan here and couldnt believe how natural it looked. Cindy at the front desk was super friendly and informative. Its a private room with an automated booth. No one needs to see this naked and standing up! I have a fantastic sunkissed look with no sun damage. LOVE IT. I will definitely be back. Thanks, Cindy! YOU ROCK!

Very unsatisfied. Not only did they make a mistake ringing me up but the lady threw a huge fit when I asked to be refunded the difference of the incorrect amount. I asked to talk to the manager who also pleaded with me to just accept the over charge instead of being refunded. I am still shocked by that. The place is not clean, the employees are typically standing out back when you first walk in, and none of the equipment works very well. I was very disappointed with the whole experience.

Don’t waste your time. Very unprofessional. Noisy atmosphere!!!

They double charge me and it was a awfully massage

First time here was great! The girl behind the counter was so nice & cool, the customer service & prices is why I’m going to come here again. I got a facial, tanning bed, and massage chair use for $30!!

The massage it self was great however there where a lot of interruptions and it just was not as cleanly as I would prefer. The staff however are great people very friendly.

A huge Thankyou to Connie !Flew in from Texas and had more knots than a rope in my neck!!Thank you for making my experience enjoyable and taking away my pain and last but not least getting me in so quickly❤️

Connie is the best no rush 30 minute massage is a 30-minute massage not like all the other places 10 minutes 15 minutes this is the place I go all the time now thanks Connie

Amazing people, amazing beds, I never leave without a tan. Best tanning salon around the mount dora eustis area!!! :)

I tried to make an appointment with whoever answered the phone on Wednesday @ 5:45pm and she was very Rude!! When I asked her what she said she repeated herself rudely and then didn’t say anything for a second or two so I said OK well 5 o’clock on Friday and hung up on me !!!! She didn’t ask me my name or anything

Employee was not trained/clueless in any of the services. Tanning beds were broken. Place was just dirty.

Got burnt with the lotion right away, and tanned so easily. Clean place, nice employee.

Definitely not a spray tan facility.

Awesome tanning beds and staff, always so friendly!!

I had a friend that worked there and she told me most of the stuff in there wasnt good for you or was a gimmick : (

Very relaxing environment friendly Service

Great place to work out

Very relaxing massage with free hot stones; the best massage I have ever had. highly recommended!