Massage Envy

I had a very nice massage. Some of my time was taken away because of having to fill out forms. I feel they could have been done after my massage. Other than that, happy with my massage.

Update: I continue to receive poor customer service from the front desk, especially on the phone. Along with other reviews, this seems to be acceptable for this franchise to tolerate. I enjoyed the massages, but I despise dealing with the front desk. Horrible.I am writing this review specifically for the front desk staff. I hope they can improve their friendliness, and willingness to be present both in person and on the phone. The person I spoke to on the phone sounded as she didn’t want to have the conversation. Sighing and just low energy. It’s a customer service. It’s front desk. That is the least they can do— be pleasant and be present. They hardly smiled when I was there in person. I want to keep going here, because the location is convenient. But it’s dragging knowing I have to deal with the front desk.

I made an appointment at this location for a massage and facial for my sister and I for her birthday. This was my sisters first time ever getting a massage. We were in route there for our 11am appointment about 15 to 20 minutes away arriving 10 minutes early as requested. And we both received phone calls saying all services were canceled because supposedly both of our therapist called out for the day. No compensation or complimentary services just canceland reschedule if we wanted to come back. Such poor service. Well never try this location again.

This review is specifically for Tina! I come to massage envy because of what Tina provides as a massage therapist. She is able to calm my nervous system in a way most therapists can’t. Her technique is deeply relaxing! She’s extremely kind, deliberate, and encourages feedback when I’m too shy to give it. I consider her a major resource as a chronic pain patient. Thanks so much Tina!!! You’re freaking awesome and I hope you’re proud about what you do for people!

Esthetician did a great job (she gets all of the 2 stars), but my massage therapist was absolutely awful. He gave a very half-hearted “deep” pressure massage on the back of my neck for 20/55 minutes of my massage. Using one hand. He also almost fell asleep 3 times and completely ignored the only spot I asked him to focus on. Worst massage I have ever received, total waste of money. Will not be back.

Maria is the best. I look forward to my massage with her every month. She is friendly and very knowledgeable about the body. I work out every day and need a good deep tissue massage to get rid of knots and tension. Also the front desk staff is amazing. Very friendly and welcoming. Willing to do what it takes to make sure you have a good experience.

Tina is the absolute BEST. Every month I look forward to seeing her, and she never disappoints. Everyone here is so kind and helpful, and Tina especially helps with chronic pain I have with deep tissue massages. They also have a wide range of skincare, body, and aromatherapy products that are super great. I especially love the CBD bath bombs and the lavender roll on aromatherapy sticks. If you want a great massage, great service, and great products to help with relaxation, skincare, and even pain. 5 stars always, been going here for many many years.

Had a 60 minute massage with Tina; who was phenomenal-she was so good and I felt really relaxed leaving. $75 was a little steep for me for just a one hour but I understand is average price for corporations. Relaxation came to a halt soon after…. Upon check out, I requested to put 20% onto my tab for Tina’s tip. The front desk associate then suggested I actually tip 20% onto the nonmember fee? Which is $125, despite my $75 fee. I’ve never had anybody request more money for a tip before. Was just very inappropriate and put a bad taste in my mouth. Wont return and wont suggest to friends.

I dont like that the locations arent connected. I initially signed up at one location but have ended up going to a location closer to my home. The new location did not have my card on file for payment because the locations are not linked. If multiple people in your household have an account and one person would like to give their monthly massage to another family member with an account they charge a $10 transfer fee. The massage prices are not a good value. I would go more frequently if the prices were a better value.On the upside, the therapist Ive been seeing does a fantastic job. Maria really knows all the different muscles and how they are all connected. I always leave feeling much better.

I used to love going to see Beata at this location, then she left. Since then Ive booked, rebooked and rebooked appts because therapists keep quitting and I cant use my massages! Then today they text me about an opening and I say Ill take it for my son because I have so many to use. Lo and behold 4 hours later they call me and there was a mistake and no appt available. Ridiculous! DONT waste your time with this location!

They dont deserve even 1 star.I was charged $1,500 since January 2021 and only allowed four 1 hour massage services out of total 22 services. So, they still owe me 18 services. Every time I call them for appointments, they say they are booked for 6 weeks and have appointments available only after 6 weeks.If you try to cancel your subscription, they will ask you to pay for 2 months. Cancellation is not easy. You have to sign lot of papers etc. and even after that it takes lot of time and effort. Their subscription is a SCAM.I talked to their Manager, explained my situation and she said, I have to pay $20 per month to keep the account frozen for 6 months while I catch up on services. How I can catch up on 18 services in 6 months when they dont have appointments available 6 weeks out.Very unhappy with their management.They took almost 2 years worth of money from my account and only gave me 4 lousy services. And I was their returning customer. Imagen what they will do to their new customers.

I recently went to this location for a customized facial and to establish a new esthetician. Monica provided a great service and I will be returning. She is incredibly knowledgeable about skin care, and provided me with great education. She is friendly and professional. 😊 I bought a new cleanser following her recommendation, and will be buying more from the line at my next visit!

Great staff that does everything to help you to enjoy your time at Massage Envy. Maya, at the front desk, is very nice and makes sure that your visit is off to a great start, as soon as you walk through the door. Karen, massage therapist, is very caring, making sure that you are comfortable the entire time of the massage. Nikki, facial therapist, walked through every step of the facial to make you aware of each product she was applying. All very nice staff, which helps make the experience so much worth it.

The therapist was good but the business processes needs to be we worked to be fair to customers.They made me sit there answering questions on some tablet questions that didnt need to get answered it was just something they were trying to collect data on their customers and it was very annoying and then the massage therapist couldnt see me until I completed that and so I I my 1 hour massage was only a 40 minute massage because of it which is kind of a rip off

The massage was pretty good, the deep tissue on the neck and shoulders was the best. I was a little disappointed that my massage ended before the hour was up…and we got started a bit late due to room turn over. I paid for 60 mins, and only received about a 50 min massage. This is why I have less than 5 stars.

I have been coming for 10 years to various locations, but I really love this one. The staff seems extra on top of COVID safety compared to many other establishments I have been to. In terms of massage, I really love Christina, would recommend anyone to her for a lighter but very relaxing massage (not all massages need to work out your knots I discovered). I also do stretch sessions with her which I find to sometimes be more effective than massages in loosening me up. David and Pamela are also great!

Tina and Maria are phenomenal!After Tina left and I realized how hard it was to get into Maria’s schedule, I was ready to cancel my membership. I had actually just booked some services to burn through the sessions I had banked and BOOM! Tina came back! No plans to change my membership anymore!

Maria Z is an amazing massage therapist! She is so knowledgeable about musculature. I have worked with her for over a year and she has greatly improved the range of motion in my knees due to my tight leg muscles and arthritis from past knee injuries. Her deep tissue work is amazing. She deserves 10 stars!

Pam is always prepared. Asks if I have any issue & then puts more concentration to that/those areas. She Recalls past issues & checks with me on how those areas feel. She’s very proactive, compassionate & in-tune to me as client. Pam is the best massage therapists I’ve experienced.

I have been going to see Beata for a year now, absolutely love her and even though her schedule is so packed, its worth waiting a month to get an appointment with her. I had two bulging discs in my neck and had been going for physical therapy for months with little to no relief. 3 months with her at a bi-weekly rate, I stopped going to therapy because thats all I needed. Thank you Beata!!!!

Just an awful policy they have. Had subscription, I said had because I canceled it today. You pay a fee each month and they add a massage to your account. However, if you want to cancel your subscription you have 60 days to use whatever you have on account. So you loose the massages you have collected in your account. Since I have not been really comfortable going for massages with the current world situation, I have several massages built up. I dont want to continue paying a fee each month, collecting another massage in my account that I wont be able to use when I feel comfortable doing so.So my recommendation is do not get a subscription unless you know you have the time to use the massages you collect.

The staff was very thorough and cared about the level of treatment I needed. Pam, the massage therapist, was such a delight and incorporates techniques that provided additional healing to my muscle groups. I’m excited about being a member again with ME. Thank you for such a great professional and personal service.

Of all the massages I’ve gotten over the many, many years, I’ve never had a massage have such a lasting effect. While they all felt good, any pain I had was back the next day. I’ve been suffering from excruciating pain all over, muscle and joint related, but most of it is in my back, hips and right leg. My back muscles are spasmed on both sides all along my spine making bending over for 2 minutes quite painful.. My hip aches constantly like I’m being stabbed even when I do nothing. Daniel listened to my issues and concerns, explained things to me along the way, and after a 90 minute massage, I got up and felt great. I assumed by the next day, like always, it would start hurting again but it didn’t! I left for my trip to Belize. We did a few strenuous 4-5 hour hikes in caves, including climbing, rappelling, and contorting our bodies to fit between rocks. I thought surely I’d be in pain after that, and I was….but only a very little!! I was even able to go on another hike the following day!I know my issues are not gone, but Daniel definitely knows his stuff! I will go to Daniel from now on as long as he’s working there! He is truly a master at his craft!

I want to give my massage yesterday a 0 star. However, I’ve been here before and have had a positive experience. The masseuse I had yesterday for a 90min hot stone did not do a good job. I asked him to adjust the pressure and nothing come of it. It was a complete waste of my monthly credits.Update: my original rating was 3. However, after a few followups with the staff at this location, I feel inclined to update my rating to 5 stars. They accepted the responsibility, updated my account to ensure all of my massages are deep pressure, and provided comp for the massage. I appreciate this location for what they do for their customers. I have not received the “care” that this location provides to their customers from my “home” location. Looking forward to scheduling my next massage when I’m in the area.

Make sure you read the fine print when you cancel your membership, They charged me for 2 massages that I never used and they expire really fast and they dont give refunds ! Your money if just gone !

Tina is awesome! I’ve had muscular pain for years in my back. I’ve had MRIs and doctors and chiropractors and no one has been able to point me in the right direction. Tina has an excellent knowledge of musculature and knew it was coming from my hip. We’ve been working on it once a month for about a year. The pain is managed and getting better all the time.

Fran is awesome!!! I have chronic pain and her massages are a life saver. You will not be disappointed. Also I love Chalise at the front desk. She is so friendly and helpful!! Marybeth

I have been having a problem with a muscle in my neck for over a year. I have seen Joel a few times now and I am feeling so much better. He is fantastic. Chalis at the front desk is super sweet and helpful. Its been a great experience coming and Im feeling better!

Joel welcomed me by name a little before my appointed time, he was prompt, courteous and professional at all times. His hands were like silk as he performed a much needed 90 minute deep tissue massage.

Bea is fantastic at what what she does. She really knows how to get into your muscles and work out the kinks. Ive had chronic low back pain since my son was born, but after a few sessions Ive been pain-free 95% of the time (vs. all the time before). Highly recommend!

Pam was amazing! Her professionalism is unmatched, and so appreciated, especially during such unsure times. She listened and made me feel so comfortable. I will be returning and referring my friends and family to her.

This review is based only on my services with Monica. Ive had two facials with her now and she is amazing!! Shes extremely knowledgeable and you can tell how passionate she is. Her facials are super relaxing and my skin feels 100 times better afterwords. Im trying to get my skin ready for my wedding and shes given me great recommendations on how to treat my fussy breakouts! I was going to the Wheaton location for services but the staff I saw there was not trained very well, and the last facial I had there was one of the worst Ive ever had, lol - so now I come here just to see Monica!

I had my first microdermabrasion with Nikki and my experience was wonderful. Nikki was gentle with my skin, personable as we shared stories and knowledgeable. I would have any facial services done by Nikki again.

Karen does a great job with a lighter touch! But Massage Envy is running money grabbing scam and should not be your go to for massages. Fonda private contractor that will deliver the services you’re paying for

The therapists have always been wonderful. I just hate the subscription policy. I havent been to getting a message the past two years. I went for the first time couple weeks ago. I have SO much accumulated and I honestly dont know when I can use them all up, and Im tired of paying monthly for something I dont feel comfortable using when mask is not required in the second room. I dont want to lose all mine massages, which at this point is probably more than I can use, so Im still paying. I wish theres some other way to use them. Like use it to buy skincare products or a gift card for someone else.The therapist, shes great btw, but was not wearing a mask, so I kept mine on. I know its mask optiona nowl, but given the nature of a massage environment specially when youre on your back, in the same room for at least an hour, social distancing is not possible, I was expecting ME to have a mask requirement for their therapists.

Christina at the Naperville east location is so amazing! She is every bit professional and yet so friendly. She knows all about the human body and can sense the energy, good or bad within us. Thank you massage envy and most of all to you Christina!

The staff is always friendly and helpful. The therapist I have had the pleasure of being treated by have been very knowledgeable and listened to me about my concerns and treated the exact areas of those concerns. I have always left feeling so much better!

I have been coming to massage envy for years off and on and have had many different therapist work on my back but Joel is hands down the only therapist I trust to actually help with my jacked up back! He is very kind, friendly and easy to talk to. He is your man to help fix any deep tissue issues!!! Thank you Joel!

Daniel provided me a 60 minute prenatal massage. He was professional, knowledgeable and the message was relaxing. The staff was so thoughtful and expressed excitement to me about my pregnancy, so it was a warm and welcoming environment. I felt safe from start to finish as far as health/COVID precautions.

As usual my massage was relaxing and great! Karen rates at the top of the scale. My only regret is that I do not get there more often. I could use Karen s magic fingers every day!

Tina is a wonderful massage therapist. She listens to you and works on what you need. She concentrates on the problematic spots and continuously communicates with you to make sure that you are not experiencing any pain or discomfort. I cannot wait to see her again.

I visited Massage Envy Naperville East for the first time and I had a great experience! Joel was my masseuse and he was absolutely AMAZING! He applied the perfect amount of pressure ... I literally thought he may have been using a machine 🙃.

I had questions about my account, and was understandably upset after sending communication thru email explaining my questions/reasoning. I got a text from Massage Envy (ME) saying my account would be suspended, because my card on file had expired & hadnt paid July/August fees. I got an email from my credit card company the same morning stating they had pushed thru the charge, because it had been previously filed with the merchant. I forwarded ME this email the day I got the text to show them that it looked like it had been paid from what I could see (upon MEs request).Lauren was very helpful letting me know what my options were with my remaining services when I didnt want to continue accruing new ones.When I spoke with her on the phone, she didnt have some answers & her manager took over the call. She proceeded to interrupt me several times, and when I asked her to stop, she said she already knew everything I was going to say, even though I hadnt spoken to her directly about any of this.I had already sent ME a copy of all my payments from the beginning of the year thru June, as well as a screenshot that showed there was a pending charge for the amount she disputed with me that I hadnt paid (I requested in my email to please not charge my credit card until I could double check my account to see if there were any payments missing). When I was told that my payment would be pushed thru, regardless of my credit card telling me they had already paid it (showed declined on MEs end/pending on mine - the credit card report the manager pulled & emailed me didnt have any dates associated with line items & contained the last four digits of several other customers credit card numbers), I told her that I shouldnt have to call my credit card company because ME may have decided to double charge me (she ran my credit card when I explicitly asked in an email not to before I could confirm on my end) & she proceeded to hang up on me.To say this was unprofessional behavior out of someone who has manager in their title is obvious & an understatement. I understand people have bad days (and maybe I was having one because of this particular situation), but managers should have the temperament to treat customers with respect & not get fed up/hang up on them when they are upset. Shes not called to apologize, so I assume this is how ME treats their customers & are perfectly fine with it.(This review is directed at the unnamed manager only. Lauren was extremely helpful & apologized to me for the manager hanging up on me.)

Nikki is absolutely AMAZING!! She has just the right touch, is extremely knowledgeable and treats your skin with perfection. She always know just what to do no matter what I’ve done to it. She’s the BEST!

I had David for a massage and it was a relaxing and comfortable experience, so I would absolutely recommend David from personal experience because he does a good job getting at muscle knots and also checks in verbally throughout the massage to make sure your experience is comfortable.

Maria is one of the best masseuses I’ve ever had. She always does a fantastic job. I’ve been going to her exclusively for a year now, and I recommend her highly!

Karen gave me a wonderful massage. Being extremely stressed and in bad health a massage was just what I needed and she really helped. But the receptionist ruined my entire experience.! I am by no means wealthy and shouldnt have even spent the money for this one massage but I felt I needed it. This woman insulted me, called me a pill popper and repeatedly judged me on what I had told her upon arrival of my visit. She would not take no for an answer as to if I wanted a membership. She argued with me for at least 5 minutes. You should never treat a customer like that, especially if they told you that they are sick and in need of some relief. I definitely will not be going back there just to be degraded and charged for a full hour massage when it started at 12:10pm and ended at 12:50pm

I always get a great massage here, but with the membership I end up accruing faster than I can use, and their transfer and suspend policies dont make it easy to catch up. Always polite and helpful employees, clean and relaxing environment

I’ve noticed actual massage time averages 40-45 minutes for a one hour massage. I’d like the full hour or 90 minutes when I come in. Beata is great though!

I had Joel for 90 min.for the first time. He was amazing. Very professional and the deep tissue massage was phenomenal.My Massage Envy located .Naperville Rd and 75th st

Staff was so friendly and put me at ease. First time getting a massage, David was did an exceptional job. I will definitely be back!

I love Massage Envy as a company but this location is hands down my favorite. All the girls up front are so helpful and so nice and every therapist Ive tried has been knowledgeable and more than accommodating to my needs. 10/10 would recommend.

Maria Z. At the Naperville (across from market meadows) Massage Envy is AMAZING! From injury pain, to headaches, even tired sore muscles she will cure what ails you! I personally see Maria twice a month for bells palsy and trigeminal neuralgia pain management. She had been a godsend and is in intricate part in my recovery. Check her out, you wont regret it!

I have been coming here for years (1-3 times per month) and am a member of their wellness plan. Maria is a miracle worker! Whether I come in to relax and de-stress or work out sore muscles, she always has the right therapeutic technique to help me walk out renewed and refreshed.

She did not turn me over.She said I fell asleep & was not. Her massage was only a grade 3. I think she was lazy on my whole massage.

LOVE THIS LOCATION! The staff up front is always so welcoming, and you can tell that the therapists truly love what they do. I always feel well taken care of and leave happy every time :)

Daniel was amazing! He was excellent at troubleshooting my pain and working on the exact muscles that were complaining. Highly recommend him!

The massage therapists are very talented and professional. The admin staff is equally awesome and Shalice will make you feel right at home.

Tina is the best therapist around..she knows the spots which are tight and knotty and does her amazing hand work on them. .I just dont understand how a hour and a half goes that quick though.....hee heee

Karen was wonderful!!! She is always attentive to my needs and makes certain to use the right amount of pressure. Kuddos to Karen!! Keep doing an Awesome job!!!

The massage from Melissa was phenomenal! She was very professional, and explained everything since it was my first massage. It was all business, too, which was appreciated.

Conrad was absolutely “everything”!!!Karen, the manager, went the extra mile to ensure my experience was excellent!Thank you and I appreciate the customer service and smile when you enter the space!

Maria is amazing! I am a teacher and have a lot of tension and I always feel like a new person when I leave her!

Maria is an excellent massage therapist. She has great skill as a therapist and is very kind and compassionate.

This is my favorite massage envy location. Very welcoming and helpful. Joel is the best therapist!

Tina is amazing! Hands down the best deep tissue massage you can find in the area. Worth getting on her waiting list!!

Wonderful full body massage.

Tina was amazing. She listened to my needs and focused on them. She taught me things I could do at home too.

Christina was great! She explained everything she was doing especially since this was my first prenatal massage.

If I could leave 0 starts I would. The girl on the phone had no idea what she was doing, made the appointment (which I made for my boyfriends birthday) on the wrong date. Trust me ladies, I know when my boyfriends birthday is and then tried to argue with me. The best part was that the lady that walked out behind us was just as unhappy. Horrible service, very unhappy.

5. Nikki was fantastic. She is very good at her job. Every one was very professional and kind.

It was my first time to have real massage I found places that hurt but also enjoyed it a lot and do this will be a great help in me more mobile.

Best facial ever thanks

Daniel gave a great experience for my prenatal massage. He was very informative and I cant wait to go back.

Beata is a wonderful masseuse. She gives a very effective deep tissue massage and is easy to communicate with!

The service is Excelent, Karen does a great job! she has a very special technique which really relieve the pain in my shoulders. 😊

I love the person I go to but 8m not sharing who it is because it is already too hard to get in with her... Its a great value for a great massage!

Maria is an excellent massage therapist. I always feel immediate relief after a session with her.

I take exception to Massage Envy’s policy of charging for an appointment if you cancel because the masseuse is not vaccinated.

Daniel asked if I had any spots that needed extra attention. I replied and he did a great job of messaging those troubled areas.

Nikki is absolutely amazing. Great service every time I go. She never disappoints

Had seen reviews and picked Daniel for my 90 min massage. He focused on the areas I had selected.

Lovely atmosphere, excellent massage by Karen and I look forward to my next visit!

Love the Naper and 75th ME location. Daniel is amazing and front desk is so easy to communicate with and are always so helpful.

Very clean, professional staff, Joel is a great masseuse and frequently checks on the amount of pressure being felt.

My visit was great! I booked with Chalis who was very helpful, and my masseuse, Beata was great as well!

Pam is awesome! She always knows just what I need to work out all my aches and pains!

Joel is an excellent therapeutic massage therapist and I look forward to my next visit!

My masseuse is the best! Everyone that works there is kind & gives attention to all clients.

Nikki is the best for facials . She truly cares about her clients!

Karen is so great with helping me relax and did stretch this time which really helped me to loosen up.

Karen is a great massage therapist. Have been going to her for years.

I enjoyed her touch and conversation. She put me at ease. Thank you!

Karen is amazing. She really work on your trouble areas.

My therapist is amazing! She always does a great job.

Chris my massage therapist is wonderful! Love the location. Clean and very friendly.

Fran is the best ! Shes always booked because she tops them all !

Tina is the best! She can always work out Troubled areas.

Had a very relaxing and much needed massage. Love the Massage Envy Naperville East location.

The best Prenatal massage ever! Friendly staff and Great availability.

Love Tina. She always listens to my needs and addresses problem areas.

Tina always provides an outstanding, customized, and firm massage…heaven!

Daniel was excellent. I highly recommend the hot stone massage.

Thank you Fran for a fantastic massage! And I appreciate the assistance from the front desk too 😊

Very happy people that help you and the massage was great!

The ladies at the front desk are very nice and can’t beat my masseuse, Maria!

Ver relieving !! And he really worked on the areas he found were tight, that I wasn’t aware of.

Fabulous experience! Daniel is very knowledgeable on how to treat pain!

Joel is the best. You let him know what you need focused on and he takes care of it!

Feeling so much better after Konrad’s massage therapy!

Amazing massage! Perfect pressure and very professional

This is a nice place local for reasonable massages.

Got a stretch and massage combo. I highly recommend. 🤩

Michael is very helpful. Love the service. Thank you Michael

Wonderful staff! Beyond polite and informative.

Beata is an outstanding massage therapist!

Maria is an excellent Massage Therapist!

Great massage, as always. Thank you!

Excellent knowledge of her craft!!

Such a friendly staff and Beata is the best!

Great environment and friendly staff

Karen is always awesome.

Carolyn is great with deep tissue

Great experience every time.

Location on 75th and Naper Blvd. is the best!!!

Great massage..Fran is great

Always a great experience.

Absolutely outstanding as always!

Beata was excellent!

Joel B. Is awesome!

Great massage and technique!

Tina is amazing’!!

Nikki is wonderful

Wonderful facial massage.

Consistently good massages.

Awesome massage!

Great customers service

Nikki is great

Personalized service.

Wonderful.

Outstanding

Spending a Friday after teaching high school... in a pandemic, with Joel was extremely relaxing. A good beginning of the end