Massage Envy

I had a massage appointment scheduled at this location yesterday. I received a phone call from Samantha in regards to my appt.To my surprise -- right off the bat -- she was extremely aggressive and rude to me for no reason! She was so unkind! At one point during our conversation I told her I did not appreciate the way she was speaking to me! I got off the phone with her and rushed to my appt. When I arrived I felt very unwelcome by Samantha who was at the front desk!I could not even enjoy my massage because I was so stressed out from that phone call! During my massage I decided I would never come back to this massage envy because of the horrible way Samantha treated me on the phone, but when I was done with my massage and I came out to the front desk the manager Christina Waller-Pearson was waiting to speak with me. We went into her office to talk about the situation. Christina listened to me and gave me positive feedback. She was so kind and Helpful to me! She apologized which I appreciated. By the time we were finished with our conversation I felt welcomed again. I thank Christina from the bottom of my heart for making things right again. I am only going back to this location because of the manager Christina!

Taran is the most thorough and professional MT I’ve ever had. He is in touch with what your body is in need of and listens to his clients. The Best.

I have been here for many years now. Some of the therapists are really good. However getting an appointment is a hassle. Moreover the recent change they made with early closing times has made it harder to get appointments.Everyone at this center is very courteous and professional.

Everyone was pleasant and helpful. The massage was great and helped with some muscle tension issues I have had for a while.

I quit my membership because of the indifference of the management. I know that I signed a contract that they will deduct a certain amount every month in return for services.However, there was almost never anyone available when I wanted to schedule a massage. This too, with me being very flexible and available from 9 to 5 most days for a massage. They would not stop charging me till I used up all my credits, neither would they find me a therapist when I was free.So before you get to sign a membership,make sure you read the fine print and are prepared to be available when a therapist is, rather than the other way around.I finally had to reach out to the headquarters to get my stuff sorted, before I quit.

Floyd was very good and his massage helped the pain I was having in my leg

I have monthly standing appointments with Kim. I really look forward to them because shes a true professional, friendly, attentive, and is usually good for a laugh or two! Massages relax my body and spirit, which is much needed in todays world. If I could go to Massage Envy twice a month, I would!

Made an appointment online, something told me call and make sure this was the right location. Receptionist states she dont see me in the system. I got an email confirmation with the person that would be servicing my massage. She states that time 4:30 was not under my name. This was my first time making an appointment and my last. They cancelled my appointment because she had a waiting list.

Being with Karla and experiencing the massage skills of her touch, is an “at home “ time of my day with her!!! Her body awareness has been healing for me as she tenders the knotted needs of my aging body. Her ability to keep checking with me during our sessions has been a part of her care skills that I appreciate!! Quality, professionalism and gentle communication encompass my experience of mostly 90 minute sessions.The welcome as I enter the salon, not only by Karla but the behind the desk, is so warm an attentive. Great quality for Massage Envy’s personality!!Efficiency, during this pandemic 😷 time, has been handle with awareness and attentiveness, which has supported my trust in their requirements at this time!Thanks for this opportunity to give my personal feedback. Judy Zeno

This was my first time to ME. The only thing woman at the front desk was very helpful and nice. My Massage was with Karla and it was a great experience. I left feeling like jelly. Will definitely be back.

Terrance was great! My only criticism about any massage I’ve had at ME anywhere is that an hour massage or a 90 minute massage should be just that. Too much time is given to chat with masseuse, iPad, allow dressing and undressing time. The clock should begin when massage begins and end when massage ends. Just my opinion

Receptionist was incredibly hospitable and kind. Terrence was a skilled massage therapist who listened to me about my goals for the massage and kept in good communication about pressure. I left feeling like i was floating on a cloud! Would highly recommend!!

My experience at massage envy was that of complete satisfaction. My masseuse Karla was professional and well experienced with her technique. I will recommend any and all that I know to massage envy when needed. All staff at massage envy communicate well with me during my entire visit. Thank you you all for the great service.

Terrace was awesome. My left hand and wrist need some special attention of which he addressed wonderfully. The front desk experience was awful! I was rushed out with the door opened while my questions were brushed off; I don’t even know if my tips were provided as all she did was write it down on a sticky note, when I asked about she just opened the door wider and brushed me off. There was a minivan sitting in the front of the building with the engine running. Absolutely horrible!

Had a great experience here. The lady at the front desk was friendly. I got a 60 minute massage, and I left totally relaxed. Erica, the massage therapist, did an awesome job, I definitely recommend her.

Trying to call to buy gift cards, too busy to waste time on a customer on the phone, more their loss than mine. Everyone enjoyed the gifts that didnt come from there just as much.

Terrence was great! He asked for feedback throughout and if he missed any spots and was able to go back and get a knot out of my shoulder after asking. My arms have much more range of motion today after he worked on my shoulders. I didn’t realize how stiff they were.What I’m sad about though is that my husband has the membership and transferred me this massage as a Christmas present in 2020. Due to health reasons I couldn’t use it until January 2022. He also told me he would transfer me a second massage as a Mother’s Day present Mother’s Day 2021. So after this massage I tried to book the second one and it turns out I have to wait 6 months to book it. Very sad that my Mother’s Day present will be redeemed over a year late ☹️.

This was my first time getting this treatment and afterwards I was so relaxed. Unfortunately I bruise very easily and last night my back was very bruised. If you bruise easily or have fibromyalgia I wouldnt recommend this treatment. It was very uncomfortable on my tender spots, however it felt amazing every where else. If you can tolerate the pain on your tender spots then you will like it.

I really do enjoy my visits at Massage Envy. Theres nothing not to like. The staff is friendly and professional. The facility is spotless and they are strictly adhering to the CDC guidelines during this challenging time. Karla, my masseuse, is awesome. I always look forward to my visits. I highly recommend them.

Karla does a great job during the massage getting to my high tension areas around my neck and shoulders. She also does a great job on my IT band when I overdo my workouts. Karla is also very knowledgeable about her products and their benefits. I always leave relaxed and refreshed.

Kathy is an excellent masseuse. She takes her time and gets into each joint. She puts on just enough oil to hit each pressure point, yet still able to glide through your body. You don’t have to tell her which body part is inflamed, or injured. She knows by touch. I Appreciate every experience with her. She has blessed hands!

I called to set up a massage for my husband, and I cannot remember who I talked to because I had to call several places but everyone I spoke to was very helpful and my husband enjoyed his massage enough that he is now a monthly massage receiving member. Thanks for rubbing him the right way!Once my doctor clears me, I hope to join him as well 😇

Horrible experience. I had Kathy and told her several times light pressure but instead she used deep massage and it was painful. Definitely not the relaxing time I was looking for. I’m a member and go every few weeks. Definitely won’t be using this particular location anymore.

I have been a Massage Envy member for about 4 years. I always leave feeling relaxed and my problem areas feeling soothed. Facility is clean and well maintained..... Covid safe!Shout out to my favs: Terrance, Kim, Andrea, Erika and Karla,Cant wait until my next appointment 🤗

Karla is an exceptional massage therapist. Very knowledgeable and thorough. Gentle but gives great pressure during the session. Will be returning monthly to get a massage by Karla.

Terrance was a great listener regarding my concerns. He remained masked throughout my 90-minute session. He was very in tune with my needs and check-in continually. I left feeling great! I’ve already scheduled my next two appointments

Convenient location at very reasonable prices for both massages and facials. Linda is a fantastic masseuse; would highly recommend her. The stretching with a pro is also amazing. Shannon was fantastic; I went in with tight hips and lower back and came out feeling loose and relaxed.

The massage session itself was ok, though I specifically mentioned about my pain areas, the focus was given on other areas and the time went off. Also, I was 100% sure that I have received only 20 mins of massage against the scheduled 30 mins. I was taken inside 10 mins later but my session ended on time.

Dont usually write reviews but they deserve one. Walked in and was greeted immediately, they walked me over to a quiet area where I filled out paperwork to address all my areas of concern (I put everything because my body was a wreck) then the main guy came over and we went over customizing my visit, Then came Mel...SHE IS AMAZING. I got deep tissue and 90 minutes almost put me to sleep with her. She really felt my body out and put in some work. Highly recommend her and Ive already set up my next appointment. Keep up the good work!

Floyd is extremely talented!I cannot thank him enough for helping relieve my back pain!

I had a good experience because I said needed focus on specific muscles groups due to my athletic lifestyle. Therefore I think they assigned a more knowledgeable masseuse to me and she made sure to work on my stiff portions a lot. She also gave great feedback at the end on how I can improve.

Terrance is perfection! He found several knots in my back, and although working them out can be painful, Terrance made sure that my comfort came first. He took his time working out the knots, being mindful of my pain level. I feel so much better now!

I have been a member win the 95th street opened. Mark is awesome. Finds all the knots and understands my concerns. Front staff is awesome. MY ONLY CRITIQUE: For the love of god, let spouses use each others banked sessions. Money comes from one household anyway. Also, evening stretches and facials would be incredible.

Karla is great! She is very knowledgeable and helpful to trying different techniques to hit pressure points to relieve some of my back pain. Very thorough and professional.

Very friendly and polite staff. Not a spa experience, so if thats what your looking for I would look elsewhere. No robes or slippers or luxuries amenities, BUT the staff is knowledgeable, polite, inviting, friendly, and the masseuse I encountered was wonderful and very good at her job, though I wish they would all talk a little less and let me relax, especially when Im getting the massage. The consultation is for talking, not the entire time.

A very professional place where staff is highly trained and capable. I loved the ambience around and especially their staff Ms. SABA. She was a great subject matter expert and gave me a great service. I recommend all to go there for relaxing and having a soothing time for settling our nerves. The services there are really great and not too expensive too. We all can spend few dollars on our body.

Terrance was the man! Ive been struggling with so much knee pain and throughout my service he was really concentrating on getting to the root of the problem. I was educated and feeling so much relief from our session. I felt like he really cared about me as a person and not just another customer. Ive already prebooked for 2 weeks. I Highly would recommend Terrance to everyone I know :)

Andrea gives a great massage. She takes what I tell her about where I need it and how hard ( if it’s too hard I get migraines the next day)I would recommend her to anyoneThe front desk people were very friendly and PoliteThe facility was very clean

Kim is the best. She is really good at basically everything! Been seeing her for 4+ years and plan on seeing her till ever. Top therapist for sure.Clinic is also spotless and beautiful. Top notch!!!

They took me back 15 minutes late and didn’t adjust my end time so my 90 minute massage was not even close to being 90 minutes. And the lotion was super cold. I had goose bumps every time they put more on to massage another area. Not very relaxing. I was also never asked about the pressure.

I enjoy a good pamper now and again. My boys and I were at a Bears game so we dropped into the Massage Envy in Naperville for some relaxation. The staff was friendly and the shop must have been recently remodeled because it was very luxurious. We all had a great time and received deep tissue massages that actually had good pressure for three big guys. Great experience, thought I would drop a review here for them.

This is the best Massage Envy Ive ever been to. Ive been a member of Massage Envy for almost four years, and when I moved to Aurora, I started going to Massage Envy Naperville North - love Liz my massage therapist. Shes so great. They also just remodeled the location - and its completely brand new.

Sarah Jean is great for a massage that targets my knots and pains. If you dont like your massage therapist, try a different one next time.**Update**: I canceled for financial reasons and the request wasnt fully processed so I was billed once more than I should have been. This was frustrating but they did remedy the situation and issue a refund as soon as possible.

I was unaware and disappointed that my 90 minute massage started at the time I stepped in the door. I arrived 5 minutes early, as asked, and then was asked to complete paperwork. I then used the washroom and was brought to my room to undress. My massage started 20 minutes after I arrived, so I was surprised when I was told my massage was over after only 70 minutes. I questioned my masseuse about it, and she confirmed that my time started when I arrived. I feel I should not have to pay to complete paperwork, use the washroom and undress. I have never had this issue at any other spa and will not be returning to Massage Envy.

Jeff is amazing. He is extremely knowledgeable and gives an amazing massage. He was able to help my muscles loosen up more in one session than 3 weeks of physical therapy.

Natalia does an awesome job on facials. She does a great job of getting to the bottom of why you’re there, and dealing with those issues. Very happy with the service I’ve gotten at massage envy north naperville.

Helene is fabulous! Friendly, professional and does a great job. I always book with her! Ive been at Massage Envy for several years now and have always been very happy 😊

Karla is the best massage therapist which is why I’ve been seeing her for at least 2 years. I definitely have issues & always feel better after my sessions.

I player college sports and I have gotten massages regularly since I was 18. Im 31. Erica gave me one of the best massages I have ever had and thats saying a lot.

Helen is always very professional. I look forward to my visits. She always know how warm I like the table and asks if theres any areas of focus. I always leave relaxed and rejuvenation.

This is by far my favorite Massage Envy. Ive been to a lot in Chicagoland since I travel here all the time. I have to write about my experience this past Sunday. Id been traveling all day, I was really stressed to the max, and I could get in for only an hour (I try to book 90 minute or 2 hour sessions usually - and I recommend them. Once you experience a 90 minute session, youll never go back. Anyway, my massage therapist had a cancellation and was originally supposed to go home, but she stayed to work out my knots and my sore back from the long flight. Everyone here always goes out of their way to help me whenever Im here - and I usually only get to see them once every 3 or 4 weeks. Thank you Jillian - thank you Steve. You are the best!!!

My husband and I both had appointments scheduled today and my therapist had a car emergency and was told that I could not have my session today. The girl in the front told me they had tried contacting me 25 minutes earlier to inform me. (I checked my phone when I got home and the time stamp shows that she called me at 11:19 am for an 11:30 am appointment) I wanted to cancel my husbands appointment as well since I would have to either wait for an hour or go home and pick him up again in 30 minutes. I was told that I would have to pay a fee to cancel his appointment since his therapist was there and to cancel we have to cancel 24 hours. I feel as a courtesy to their member she should have offered to reschedule his as well instead of asking us to pay an additional fee to reschedule since we had both arrived to our appointment on time. I regret signing a 1 year membership with these guys. Extremely poor customer service and dont lie to me and tell me that you tried contacting me 25 minutes before my scheduled time. My appointment was at 11: 30 AM and calling me at 11:19 AM is not sufficient time for me either! This was straight up a waste of my time and disrespectful!

Seriously is the best massage I have ever had . I was lucky to have it done by a stuff called April she’s so sweet , professional, I will keep requesting her . She deserves more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️The only observation I have is the person at the counter , I had gift card it’s says 60 min because the card was purchased on promotion for first time user she told me you have 55$ Credit you need to pay extra 10$ . So where is the promotion , The card is gift for 60 min . That’s how much they sold it for , I paid The extra 10$ it sounds to me weird .

Just had a terrific massage - but I had to post this review because while the massages are always excellent, the newly remodeled spa is so nice. Love Linda my massage person - and love the brand new place. Great job.

Ericka is a great therapist. I love a deep pressure massage and she does the best I have ever had.

I came in because of some lower back pain and my therapist Karla did a great job of relieving the pain. She knew the right questions to ask and knew exactly how to treat.

This location was amazing! Professional, friendly, and quality. Front desk staff was great, and Terrence did a great job - resolved some of the pain I was having in my back. Highly recommend!

I enjoyed my session with Kim. She is an excellent, and experience massage therapist. She gave me an outstanding massage!

Always a great experience with Carla. She listens well then addresses the issues. Feel physically and mentally uplifted.

Went for my usual massage to relieve my upper back tension that comes with a desk job. Decided to try the assisted stretch prior to the massage. It absolutely enhanced the relaxation. Thanks, Helene!

Enjoy the visit and massage, the only drawback was the room was a little cold . Terrence was able to adjust the heat which helped some. Overall great experience.

Terrence is awesome! He’s the only massage therapist I’ve found who can relieve my shoulder pain.

I just wished she would’ve massaged my scalp. That was one of the places I picked I wanted massaged. The other one was that her hands were too cold. Other than that it was ok.

Terrence is awesome. He really knows what he is doing. After asking if you have any issues, he checks you over and concentrates on your concerns and the issues he found.

The length of my microdermabrasion was much shorter than 45 minutes. Probably around 30 minutes. I live in Streeterville and Naperville North and will most likely get my facials in the city where they take more care and time.

Bad staff. I was really looking for a massage on a day when all of a sudden they called and said they could not fit me in. I was upset and all they had was days and no way am I going to miss school. Yes I am a teenager in H.S that does many sports. This stinks, they should look at their books better.

Erica at the Naperville North location did a wonderful massage. I always feel great after her massage. 🙂

I love this place and I love being a member. Th ability to have a massage once or twice a month at an affordable price and knowing I am in safe, strong hands makes my body and my life feel better.

Karla is the best! She always communicates and doesnt talk a lot in case u want to be quiet. Its great!

Terrence is great at finding all my knots & releasing them. He has really helped me get my body back to feeling normal 😃

Been going here for yearsno and never a bad experience. Front desk staff always pleasant and accommodating. Extremely satisfied with my service provider Karla

Erica was wonderful. She listened to my concerns and she addressed them. Very professional too.

Karla was wonderful and very knowledgeable about her work. I appreciated her approach and will be definitely booking with Karla

Terrence did an amazing job! His deeper pressure helped work the tension out and left me so relaxed!

The staff is very friendly and helpful ! Carla gave me a great massage!

First time there and omg it was Amazing Terrance was great he met all my needs hes a great massage therapist def coming back for him def amazing

My Bodywork technician was great and very knowledgeable. The only negative thing was their hands and oil was cold.

Karla was awesome! Just the right amount of pressure & massage. Very covid safe environment too

Ive been going here since I moved to Naperville. Its always great and the massages and facials are worth the membership.

I always have a great experience at massage envy! Thank you massage people!

Very great masseuse I can not wait to go back and see Karla asap book her shes perfect

Karla was very professional and did a wonderful job. The facility is very clean and provides a pleasant atmosphere.

Mark was a great! He was very professional and was able to get that knot out of my back. Thanks Mark!

Very welcoming and clean clinic. Staff was very kind and made me feel like family.

Terrence is a great listener and incredibly perceptive in his ability to find, pinpoint and resolve issues!

Karla was the best. Felt really great after an hour massage.

Erica is so great, I didnt hesitate to follow her to a location 20 minutes further away!

Karla does a wonderful job getting the kinks out. Very professional and competent!

Clean, safe, and good staff. Much like most of the Massage Envy locations Ive been to.

Terrance was very professional and applied the perfect amount of pressure! Highly recommend.

Therapist was very in tune with what I needed. He communicated well with what the plan was.

Everyone is very nice here! I always walk away feeling a million times better than before.

Need a firm hand or deep tissue? Ask for Kimberly. Shes simply the best.

I always know it will be a great experience at massage envy

Very professional. April is an exceptional massage therapist!

Such an awesome place to get a facial or massage. I love being a massage envy member!

Mark is a wonderful therapist. Staff is friendly . Clean facility

Perfect place to recharge your body. The massage as therapy is very useful.

Very good service. And jeff is so sweet and amazing at massages

Terrance by far has been the best masseuse Ive had.

Everyone is great and helpful. I like the phone communication and reaching out other notifications.

Did a great job of alleviating some knots in my shoulder blades...

Amazing team and great atmosphere. I really like this location.

This place is terrible customer service is terrible it started with Kim and ended with Robin we thought we going to enjoy this place

Great service. Many locations. Always full.

Love it! Cant wait to go again 😄

Very nice place! Lots of rooms! Friendly staff.

Great therapists for all your type of needs.

Massages are great see Kim

Refusing service for our health care workers and first responders.

Karla is always excellent

Always excellent service!

Love 💕 everyone at this location

Katie is the best!

Best massage ever

Great Facial!

Great service