Sterling Vape Company

From the first ring when I chatted with Nicole, the owner, I was impressed. She was transparent, knowledgeable and has discerning taste. She was willing to help me and then when I walked in she kept that same energy. The Rick and Morty vape is dope and so is she. Thanks for great customer service! Ill be back!

Of all the Vape shops in the area, this one seems to be one of the most knowledgeable. The last Vape shop I frequented stopped carrying the coils consistently with stories of hard to find stock. Long story short I found my new shop here. They even carry my juice too. Highly recommend!

Great prices and very clean cute little place. Also Brent or Bret that works there Id so friendly and kind and he saved my card I dropped for me. He seemed genuinely happy to hear from me when I called about my card. My new fav vape shop❤️

I love this place, I do all my business here. But, your hours couldn’t be more confusing. Google says 12pm-7pm and the door says 1am-1pm, which makes no sense. I’m currently here at 1:35pm and it is closed. I am beyond confused. Please update this, so I don’t have to go anywhere else because I love this place and the staff.

The owner of this shop really takes pride in helping the Rosedale community with all their vaping needs. Clean place with lots of selection. Love coming here, especially when the ice cream man is there!

Very friendly people, felt like she was a friend great conversation and a cool dog. She has very good energy and she knows her products. I can’t say one bad thing about my experience. I will most definitely be going back. Thanks

Today was my first time at this location and I was very impressed by how helpful the owner was. She was very friendly and knowledgeable about her products. I cut it close by arriving around closing time but the owner had patience with me and didn’t make me feel rushed about leaving. I have every intention on going back. Thank you Nicole.

This is the best shopping experience ive ever had hands down!! I Legitimately had fun. Top quality products at fair prices. I spent an hr in this store bc i did not want to leave!! Ill be back for sure this is now my go to vape shop!!

Rented a Uhaul from this establishment. High quality owners/employees. Very personable and kind. Very clean and well lit store. Great parking. All in all definitely impressed and more than a “roadside vape shop” worth a visit if u need a uhaul or vape supply

Was a bit tricky to find, then when we found it, it appeared closed at first glance, had to turn the doorknob to find out it was in fact open. I asked what flavors they had that were icy, the guy had zero idea, and compared to a lot of other places, the prices here are ridicules. For what I paid here, for some brand I had never heard and a flavor I didnt know if I was going to like or not, I could have bought 2 bottles that I know were what I wanted at house of vapes.. moral of the story, stick with the places that you know! This place was an absolute waste of time and money.

The owner is amazing, and they have a good selection at great prices.

Okay, so this is a long one, but worth the read. I took my vape into Van Gogh Vapes and asked for coils. I told them the kind I usually use (U force N3) and showed them my vape. I was told they no longer make those and they were replaced with the brand FreeMax. I had never heard of that brand, but trusted their guidance. I spent $25 on a pack of coils, only to get home and find out they dont work with my vape. I tried calling the shop and it kept going to voicemail. I had the same issue contacting them the next day. So I went to another shop- Sterling Vape Company because I needed something immediately. The kid working that night was so helpful. He took my vape apart and made sure to find a coil that fit. He even gave me the one he tried out in my vape for free. All was well and I bought a new pack of coils for over $20. It turned out that the connector on the new coils were not long enough and thats why they wouldnt work in my vape. I tried to change my coil again and realized he accidentally sold me the same type that Van Gogh Vapes sold me. At this point I just needed a solution quickly. (I was already down $50 on coils I couldnt use and had to waste another $30 on a nasty Juul I was only using for one day to hold me over until I could get back to the shop. $80 down the drain!) I sent a message to Sterling Vape on Facebook and the owner replied very quickly. I explained the situation and she was so understanding of my frustrations. She offered solutions immediately and was willing to give me a refund or credit since I couldnt use the coils that were sold to me. I called Van Gogh Vapes and asked if I could have my money back since they sold me the wrong coils and they told me no, because we would be losing money. Theres something wrong with your vape, not our coils 🤦‍♀️ My vape still works just fine with the correct coils! Theres absolutely nothing wrong with it........ So, I stopped into Sterling Vape the first chance I got and the owner wasnt there. It was a different kid working that night and he told me the owner would be there from 8-8 the next day. I stopped in the next morning around 8:45 only to realize that the hours listed online are 11am- opening. I sent another message on Facebook just to check the accuracy. They didnt open until 11 and she wasnt sure why her employee told me those hours, but she knew my current situation and offered to come in anyway!! She did not have to do that! ❤️ I thought that was the sweetest thing ever. She drove to the shop more than 2 hours before opening, just to help me out. Hands down the best customer service Ive ever received from any business 🙌 Im still super frustrated that Van Gogh Vapes sold me the wrong coils and then blamed it on me. I would understand if I came in and asked for a specific coil and I was the one that chose the wrong coils, but they were the ones that told me to use those, and then wouldnt give me my money back for selling me a product I cant use. They were okay with me losing money, just not themselves. I do not recommend Van Gogh Vapes, but I HIGHLY recommend Sterling Vape Company!

This store is on a different level than other vape stores - the service is beyond exceptional, they seem to stock only the best products, and they are more than eager to help you find something you really like. I just stumbled across them, and so far the 2 times Ive been there theyve recommended blends that are in my favorite top 3... at really good prices too!

My goto place for an excellent juice and coil selection! Nice tanks and mods too. Bought mine there and FINALLY love my setup.Cool staff, remembers you and makes good recommendations.Love shopping there!

Nice people but over all the place sucks the place is always closed they never have what I need or looking for ,never in stock

I brought a geek vape box mod from here a week ago and already now it stop working i been dealing with it trying to get it to work and it wont i just brought it from here an now it manufacturers i need to exchange for a new box long story short ended up going to the shop met Brett the new manager he was such a big help today thank you guys they exchange my box because the one that wasnt working no matter what Brett tried to do to make it work it wouldnt turn on so i ended up with a new one i went 2 days at work without a vape an today because of Brett i got to have my vape back thank you guys

Great shop with a big selection of juice and devices. The owner and employees are amazing! I drive an hour to get my stuff from them because they are just that good.

Amazing shop! They were so helpful with everything! Plus they have the cutest pup there! Check them out if you’re in the area! I highly recommend them!

Ridiculous customer service, denying claims pods do not come packaged without liquid. However this is the second time in a month this has occurred and no compensation was made about the process. Do not recommend this shop if you rely on the quality of your purchase.

Awesome store , good deals for all my vaping needs and affordable!! Nicole is super helpful!!

Best vape spot in Baltimore County. Management/owners and staff are friendly and helpfull. They always order for me all my vape needs. They have an excellent selection of premium juices, mods, tanks, and coils. Also a nice place to just hang out, vape, and chill.

Love it they have very knowledgeable staff was told about a new e juice made with salt have yet to have a chance to try it yet need to figure out the conversion from regular e-juice and this new salt e-juice it starts at 25mg of nicotine where as in normal 3mg is the standard normal amount in lowest level of nicotine. Whenever I can find a conversion to same nicotine level as my regular e-juice so that I dont back back track on my lessening of my smoking.

Awesome customer service. Went in there and they recommended a good vape fire just starting out. I highly recommend this place for anyone who is trying to start vaping and quit smoking. Their flavor selection is vast including salt nicotine and cbd gummies and other misc. things 5 out of 5 for sure.

Lady was very helpful as I was completely new to vaping. She was patient and explained everything for a newbie. Cool store, cool help, and actually going back today for some supplies. Definitely will be my vape store

Sterling Vape has an awesome selection of juice. They had some really cool mods and I was able to get the RDA I wanted. I will definitely come here again.

I was always have a good experience when purchasing from here! If what youre looking for isnt in stock theyll order it for it. Awesome place!

Great shop! Nice selection of ejuice and hardware. Great friendly service. I love this shop.

Been to sterling vapes a few times and they provided very good customer service & had a wide variety of selection to choose from. Highly recommend checking this place out if you’re looking for quality vape products and service!!!

Love this store, only vape store i go to. Excellent staff, excellent selection. A five star experience every time. Highly recommend

Nichole is great , I recommend doing business with her with amazing deals . I promise your day will be awesome coming out with something great to value.

Left my credit card there by accident, they got it and put in a envelope safely for me. greatly appreciate the honesty and care they have for their customers

Amazing place! Friendly PROFESSIONAL staff! nice selection of juice. and AMAZING prices! Highly recommend!!!

Friendly, happy, and knowledgeable staff. Great selection of quality juice. Very nice and relaxed atmosphere.

Its a really great vape store. Lots of options. Good deals. Amd friendly down to earth people

Great store, Better then other vape shops! Highly recommend going here and checking it out.

Super friendly staff delicious juice amazing prices!!! My favorite Vape shop by far!!!

Nice family owned and operated vape store! Very clean kept and customer service savvy!

First time their and Im Coming to their more often and Im bring my friends with me we all love the fizzy lemonade

Good people and conversation. The dog is very friendly as well bring a treat for my guy if visiting.

Very helpful and friendly. Ill definitely go again for my vape needs.

Stopped here to talk about using a vape to step away and down from cigarettes. Helpful info was provided and purchased a product to try out.

Great place with friendly staff! They get to know your name and what you like :)

Great staff. With plenty of options. If they dont have what you are looking for, they will order it.

Very knowledgeable of products ! Best place for your vape needs.

I love this place! Amazingly friendly staff and great prices

Great help very patient amazing deals and items

Knowledgeable helpful staff! I love shopping locally so convenient.

Best vape shop around by far always friendly

Very knowledgeable, friendly, great advice. Highly recommended!!

Great place, always have what I want. Process are good too

This place is awesome. Great prices. ☺Nicole is great

Good customer service an lots of CBD PRODUCTS

Greatest place to go to people there are so knowledgeable and help with no problems

Best vape shop in Baltimore HANDS DOWN

Nicole has the best service 🙏💯

Great shop. Friendly staff!

Friendly and I like that they text you coupons.

Great customer service an friendly conversation

My favorite vape shop!!

Awesome place been going for years

Great service and product selection

Great place friendly staff

My bad for that. You guys are bomb😁

Always friendly and knowledgeable.

GREAT CUSTOMER SERVICE!!!

My go-to Vape shop!

I love this place!

This place is awesome!!

Decent place

Love this place!