Do not book with this hotel! I reserved a room in September 2023 for a concert on May 3rd. When we arrived to check in, the hotel was closed for refurbishments with no communication from the property. This lack of communication required me to pay almost $100 more for a new place to stay in St. Louis that weekend. This weekend was exceptionally busy with two concerts and a home Cardinals series, so hotels were few and far between. Aside from paying way more than we wanted, we were also forced to stay further away, skip dinner plans to find a new property, and park my car one mile from our new hotel. This was an absolute joke. I would never consider staying at an OYO again and will advise others to do the same.
Horrible Horrible experience. Booked this hotel for a concert back in September 2023 and paid up front. Even received a confirmation email for my stay two days prior to my trip day! Upon arrival we were informed by security that the hotel has been closed since February 2024 for renovations. We never received anything stating that our stay was cancelled. He said multiple people have showed up for their stay and been stranded without a hotel last minute. Getting in contact with anyone from OYO is an absolute joke as well. We will continue to try to get a refund but we will see if that actually happens. Will never stay at an OYO hotel again and would not recommend them to anyone.
This hotel has an excellent location to the theater for a concert across the street that and the shower water was hot was all the positive I can muster.Now for the nitty gritty,they supplied the room with one set of towels, there was 2 of us, usually a hotel givesyou that without asking. The hallways are long and scary. We felt like we were in the Shining. The parking garage was narrow and poorly constructed. Very easy to scrap your car on the pillers.Its more downhill from there. I literally checked the mattress for bedbugs because I was so shocked at the appearance (there were none that I saw) but the box spring was badly stained. There were no USB port on any of the lamps or the clock which is different from what Im used to. Carpet had a few stains not bad just unappealing and a must to wear slippers or socks. The furniture was outdated and mismatched. It was very worn. We were very shocked and appalled because the price should be one star motel rates. We didnt like the room at all and would never recommend anyone to book there.
Lisa was absolutely amazing and overly accomodating! Early check in and also held our bags for a late flight so we could explore more. Rooms are old, stained carpet and sheets, however, I didnt spend a lot of time in my room so when you buy a cheaper hotel, you shouldnt expect too much. Would stay again and the security was great. Metro across the street, perfect.
This hotel is literally operated by 2 people: a receptionist and a security guy. We stayed there for 2 nights, and we have not seen any housekeepers. The room was filthy, plastic spoons on the floor next to the bed, the bed sheets had some human DNA, and the carpets were stained badly. This hotel should shut down immediately. On top of that, they charge $50 or something for parking.The only positive thing about this hotel is that they allow dogs. The 2 people working at the hotel were nice too.***The OYO customer service called me to offer me 40% off my next OYO stay, and asked me to remove or modify my review. Go figure! ***
I seriously donβt understand how anyone could leave more than 2 stars on this place. We were just passing through St. Louis on a road trip, the Hyatt was booked up so we used this as our backup because the photos looked pretty good and the pricing was similar. However upon arriving I realized itβs in one of the worst parts of town. They have private parking which costs a whopping $25 per night. Thereβs no free breakfast, the bar βcloses when it feels like itβ I went an hour before they closed and couldnβt even get a salad. Thereβs no breakfast close at all except a tiny cafe downstairs which barely has any food. The rooms donβt even have windows! Most of the hotel is outdated and very ran down looking. Most of the furniture in the rooms looks like itβs from old horror movies. Absolutely hideous elevators. They should be charging no more than $60 per night for this place, I paid $135 which is a crime! Iβm only leaving 2 stars because the hotel staff were friendly and helpful and my car didnβt get stolen/broken into. Complete dump with filthy rooms. The building itself has incredible architecture and has massive potential if only a competent and wealthy chain bought them out.
I feel like this hotel has been treated a bit unfairly by all the low reviews. Hereβs my takeawaysService - staff was super nice, especially the bald, bearded gentleman at the front desk. He made sure I took care of my parking situation before I went up to my room so I wouldnβt have to worry about being towed. Staff was nice, helpful, and happy to answer questions. No complaints here.Rooms - they were definitely a bit dated. AC didnβt seem to blow as cold as I wanted in my room, and there were marks on the walls. Nothing in the room made me absolutely hate the hotel, but the rooms could definitely use a touch up.Location - right next to enterprise center with easy access to the highway. Additionally, I never felt unsafe around the hotel. No complaints.
I had a terrible experience with OYO Hotel and never even got to check-in. I booked this hotel back in October for the Olivia Rodrigo concert. I got to the hotel on March 12th at 9am to try and get an early check-in. My family and I walked inside and a security officer told us that the hotel has been under renovation since February and that we were unable to check into our room. He gave us the contact information and told us how to get into contact with corporate to get a refund. This was a frustrating experience because my family and I had just gotten off the train and we had no hotel room to check into. We had to walk over 10 minutes to get a room at Hilton Union Station. OYO Hotel never reached out over email to cancel our room due to renovations. Instead, they wasted our time and we ended up booking a hotel at Hilton instead. There was absolutely no communication on their end, and I will never be booking with OYO again. I am still in the process of getting a refund, and I am incredibly upset with this terrible service.
I made a reservation in December for a stay in April, but apparently the hotel closed for renovations and no one bothered to tell me. I received no email or text saying my reservation couldnt be fulfilled, and I was left to scramble to find a different hotel at 8:00 or so in the evening, nine hours from home. What sort of business does that to its customers?Edit: to respond to the owners response, sure, if youd like to address my concerns, if you have a time machine handy, could you hop in there, go back to Sunday, April 7th, and meet me at the front door to help me find a room somewhere in the city so I dont have to frantically try to find one in the car on my phone? Or, better yet, hop in a time machine to go back to literally any time before that and actually let me know that youre going to be closed when I arrive? Otherwise, I dont know know what Im supposed to accomplish by emailing you right now, when Im back at home and fuming at the audacity of you saying you would like to assist me further with finding a suitable accommodation multiple days after the fact. I can see why youd think Im still in St. Louis, because obviously the first thing I would have done is go leave a review on Google rather than try to find a different hotel that honors reservations.Edit 2: Apparently after my first edit, they updated their response to remove their generic and thoughtless language about contacting them to address this problem. I would think it would be obvious that, by the time I posted my original review, I was at home and pissed a them, but I guess if youre a business thats more concerned with saving face than actually helping your customers, youd offer to help customers when theyre well beyond the point of needing help.Look, if youre actually invested enough in finding a room in St. Louis that youre still reading this review, I probably dont need to explain to you that these chuckleheads seemingly dont actually care. I posted my review, they responded, I responded to their response, and rather than leave it at that, they edited their response to remove their idiotic boilerplate language that didnt actually accomplish anything other than to make it seem like they were willing to help solve the problem they created, even though it was long past the point at which I needed help. I get that you cant always be perfect and unexpected situations arise, but be honest about it. Id be more accepting of holy crap, Im sorry, our software malfunctioned and we couldnt catch everyone who made reservations within a specific timeframe rather than their original we can help you if you contact us, even though its obviously already multiple days too late response they provided.If youre the owner and youre reading this, please dont bother editing your inane response any further. Im willing to keep this going as long as you are. Either actually do something to make it right, or take the L. Your empty response isnt accomplishing anything.
Iβm not one to write a review but worst experience ever, and we didnβt even get to go inside the hotel. We booked this hotel to save a little money and because it was walking distance to enterprise center. We got there and there was a person who literally told us the hotel was closed for renovations since Feb. 14th. Our stay was March 12th, Never once did we get an email or notification stating it would be close during the time of the stay. The guy told us to call a number for a refund which was ONLY a machine, didnβt even give us an option to speak to a human. I had to call the number to book a room (why are they still letting people book if itβs closed?!) I kept getting transferred but it took a total of 40min+ to finally get the manager on the phone. Never again will I book with oyo, Iβd rather pay a little extra from now on!
A motel experience at hotel prices. Total dump. Hope they pour some real money into fixing the place up but as of this review the experience is indistinguishable from a best Western or motel 8, just 4x the price. The staff were kind but scarce. When we had an issue with our room they couldnt fix it due to a lack of staffing and had to move us to a new room. Im glad they were able to but at the prices this place costs I was hoping for a bougier experience
This hotel is out of the liminal space Tick-toks. Place is severely out of date or in poor repair in certain areas. Service at the front desk is great and there is some security for the area its in. Room was, not good. Carpets need to be tore out, stains everywhere. The king-size mattress had the biggest impression in it, like I fell in a crater. There are small stains on the walls that could be ketchup but didnt want to find out. Best part was the hair that was left on the tub wall, not even cleaned off. The place is super quite but is a motel. Had a fight break out in a room around 3 AM and couldnt sleep after. Perks, nice big pool and good views of the city. Place needs some investment though...
For the price, the hotel needs a lot of clean up. Wallpaper was peeling in every room, furniture is old and not in good shape. Needs a coffee pot in the room. Carpets throughout are stained. No bedding for the sofa sleeper. The restaurant was not open during our stay. We had to ask for extra toilet tissue at the front desk. However, the location is great. Easy access to highways, entertainment, sports, and restaurants.
I am not usually a negative reviewer but I felt like the photos of the hotel we stayed at totally duped us. I booked an express deal for last Friday and previous I have had awesome luck so I never hesitate! We ended up being booked at the Oyo in downtown St. Louis. Great location, I looked through the photos and they looked decent.When we got to the hotel, the people at the front desk wereβ¦opposite of friendly. As we were walking to our room, I noticed the hallways were kind of dirty. Then we got to our room and I was absolutely mortified. Iβve attached photos. Youβre better off to stay at a cheap motel than here. There was a burn hole and nasty stain on the mattress with NO mattress cover. The desk chair was so stained and nasty, it had a big tear in the back. There was dust and dirt everywhere, the walls and doors were scuffed and stained. They closed the pool an hour earlier than was posted. To my surprise, the pool was (visibly) clean.
The location was amazing! Within a mile of Union Station, the Arch and the Stifel Theater. I booked on Priceline but at the time I got there they told me that the Priceline ad was incorrect and they actually charge $25 a night for parking. The availability of coffee was very random and definitely not complimentary. They let you know at check-in that they do not clean your room if you are there for multiple nights. Was a little dated but overall for the price and the location I think it was worth it. Amazing pool on the 13th floor that I did not get to use because its frigid temperatures and who packs a swimsuit for frigid weather like this?
The location is incredible, especially if you plan to visit St. Louis without a car. I used the light rail and bus to get absolutely everywhere, since theres a light rail station and a major bus depot literally across the street. The bed was comfortable, the linens were clean, and I had a very nice view looking south towards the Anheuser-Busch Brewery (which I visited). The staff was extremely friendly, and even got me an early check in several hours early.Now I do understand some of the complaints most people have. This hotel is in serious need of an update. New wallpaper, new light fixtures, new carpets, in particular. The bathroom was totally fine, as was the bed itself, but the decor just needs an overhaul. I was by myself and there for one night only, so I really didnt care, but I would strongly encourage OYO to invest in updating the place. With such a great location, this could be a truly exceptional hotel with just a bit of work.
The location and staff are great! The pool, fitness center and parking garage are superb.Our room was very spacious, but absolutely disgusting, as was the hallway. Incredibly dated furniture and carpets that had several stains, including one that looked like blood.I dont know if the entire hotel is this horrid, but our room and floor were really bad. Smelled like a seedy motel, and my allergies were triggered.If you want to experience time travel and stay at a place from the 80s, this is your place. Bar closes early, even though there was an NHL hockey game across the street, and the restaurant is closed permanently.Edit: Note to owner. Your reply is patronizing and cookie cutter. We have a yearly conference in St. Louis with 25K people in the The Dome at Americas Center. Get your business together and up your game. I could recommend this place to hundreds of conference attendees, but I wont. Not with your terrible hotel and pathetic response to my review.
This hotel was in a great location but it needs a major update. In our room we had wall paper peeling everywhere, drop ceiling had several holes and stains on it, the pull out couch looked like it was from the 90s. The bathroom was nice and clean with decent water pressure. The bed was pretty comfortable.I was also told at check in that they dont take discover, I thought this was strange since this is how I reserved and paid for the room from their website.Parking was $25 a night and was deducted from the hold they put on the card at the end of the stay.
This place has some good things about it, but the service is seriously lacking. We were out of toilet paper and towels and we were told to come and pick it up from the lobby. We stayed for 4 nights and not once did housekeeping come and take out our trash, replace towels, or anything. The people at the front desk were very nice, the room was large, and the gym was larger than most hotel gyms, but no towels in the gym or at the pool, no way to wipe down gym equipment after using. Overall pretty displeased with the stay.
We were told we could park in the garage for free while we took the train to kc and stayed there again when we returned. They tried to charge us an outrageous parking fee. The rates may be decent but parking charges per day raise the prices significantly. The beds were terribly uncomfortable and the phone didnβt work. We had to go get our own extra linen and clean bedding. Lobby is beautiful and pool area very nice but a little too excluded for comfort or children running up and down the elevator. Trash sat outside doors rooms were very dark. We r supposed to stay there again in December but are now unsure unless we r assured these things have been remedied
Overall it is a beautiful Hotel. Staff was amazing. The hotel is showing its age which is good and bad. Rooms were clean few items needed updating but overall great.Needs new vintage style carpets in the halls for sure. Looks like there was a mass murder like 20 years ago that was never cleaned up.
Great location, but awful accommodations. The entire hotel looks like these photos. Booked this place because we had tickets to the Jo Koy show at the Stifel and weather was looking dicey. After the show, had to bang on the glass for the front desk to let us back in out of the 5 degree weather because βthe security guard was making his roundsβ. The show had just ended! Ice machine was out of order on our floor. Any somewhat positive review is related to the price. However, considering that they take another $25 from your security deposit for parking, youβre not saving a dime. Team OYOβ hired a talented individual to give all the right responses to these reviews. However, nothing seems to improve. Maybe itβs their business model.
I have stayed at this hotel many times over the years. The location is great and the staff is friendly, but the conditions of the rooms are terrible. Multiple stains on the carpet. The couch was so dirty we wouldnβt sit on it. The desk chair was torn and had foam coming out of the seat. Management/ownership needs to invest in the terrible condition of the carpets and furnishings. It is sad to see the deterioration of the building.
Staff was friendly. Rooms are spacious and bed is comfy. This hotel just needs some major updating. It could be a beautiful hotel if it was taken care of better. Was sad the bar was closed. Hopefully the new owners do the updates this hotel majorly needs!
Oh wow..all of it is being remodeled. Old dingy smelly,gross. Wouldnt stay if it wasnt paid for already...hope we are bug free while here.Carpet is gross, walls peeling,smells like weed in our room when we entered.Wait til remodeling is done in 14 months.
WORST experience!! If I could give this hotel zero stars I would. Let me start by saying never have I gone into a hotel that was so bad I requested a refund and left. The experience was awful from the start. Arrived to check in and the gentleman at the front counter was extremely rude. The overall appearance of the lobby was run down and poorly kept but I tried to keep an open mind and just ignore it. Once we got up to our room we spent less than 10 minutes there before we went back down to the desk to let them know weβd be leaving. The room was a disgusting. It smelled awful, stains on the carpet, furniture, and pillow cases. The door looked like someone had once tried to break into it and the safety latch didnβt work. The bathroom had old hair on the floor and in both sinks and you could tell it hadnβt been cleaned. I felt gross just walking around in the room. I would NEVER recommend this place to anyone. Itβs very unfortunate because the location is amazing.
Super location as we attended a show at the Enterprise Center and could walk across the street. Room was large but very dated and numerous stains on bedspread and curtains. But we slept very comfortably. The website didnβt mention a restaurant or pool on the rooftop, which would have been helpful to know beforehand.
The room was very clean, and had alot of space but looked like it needed some revamping...it looked alittle run down. The location was a little scary, they had a guard watching the locked doors....I would not walk around there at night. I had to wait 20 min for service to show up to rent my room they was not sure about how to run my card and had to call someone to help!
I will never in my life stay at this hotel again . I STAYED FOR VALENTINES DAY staff was rude I changed rooms 3 different times. First room air conditioning was broken, second the room was DIRTY AND THE FINAL ROOM WAS DIRTY AS WELL. Rotten food trash and bug
Plus: 5 stars for location. Two blocks to the hockey stadium.Minus: Old building, no updates. Peeling wallpaper everywhere. Hallways carpeting was in bad shape, moldy, stinks, pulling up from floor.Room, very dirty. Carpet may have never been stained. Room smelled moldy. Bathroom had mold and has not been scrubbed/bleached...closet had strong mold smell.I asked the front desk if they had any renovated rooms and there have not been any renovatiins. The furniture in the rooms were very dated, were talking 1980.
Pros: Very close walking proximity to Enterprise Center, comfortable beds, good security measures at the hotel like needing a keycard to access certain floors.Cons: Room was not ready at check in time (I travel a lot and have never experienced this), we booked a room with 2 queen beds but one bed was obviously smaller than the other (full size), peeling wallpaper and no windows to the outside, very dim lighting in the room and even though it was dark you could still see all the stains on the floor, we kept smelling weed and ended up finding a smoked blunt on the floor near the bed so that tells you the room wasnβt cleaned thoroughly or it was too dim for housekeeping to notice, mini fridge severely needed to be defrosted because there was a huge chunk of ice covering the back panel and vent so it was hardly keeping cold which was important to me as a breastfeeding mother who needed to store milk, we could clearly hear the people in the room next to us just talking at conversational level.
This is an awful place. Location and service were fine. Everything else though was bad. Donβt do it your self even if Hotwire picks it for you, trust me.Edit: The only positive about this was the location. The room had such a strong odor of smoke that hit you like a brick wall when you opened the door. There was stains on the carpet, some being very questionable. The fridge didnβt work very well. The bathroom had a sewage smell. This is probably your business model, but the 25 dollars for parking which is sometimes a third of the cost of the room itself is kind of crazy. You guys donβt do complimentary breakfast that is fine but a pot of coffee just seems like itβs not asking too much. The staff was nice, kind of peculiar but nice. Except why say the pool closes at 10 when that really means maintenance on the pool starts at 8:45 and everyone needs to be out. Those are the details of why I will not be staying here again. I wasnβt expecting much, but somehow was still let down. Take care
We got two rooms, the first room reeked of smoke and clearly hadnt been cleaned and the second room smelled like sewer, probably equally bad as the first. We got the first room moved and now this third room smells slightly less like sewer than the second room but still not great. One of the toilets wouldnt flush, all the rooms were dirty, wallpaper was peeling all over and to top it all off they double charged us for parking and wouldnt refund. Terrible experience, do yourself a favor and do NOT stay here. Also fairly sure we got sick staying at this place.Edit: I see the hotel posted a long response including refunding the parking charge and I did not reach out to them after writing this review. My group did attempt to get a refund for the parking after the stay and both times we tried we were told tough luck, not our problem so I fully expect this response is just an attempt to save face.
The devil is in the details they say.Staying here was an intentional choice because of the proximity to the events we were attending for the weekend. Walking in, beautiful...the kind of beautiful a possible one nightstand maybe at 2am and youre vision is fuzzy.When you squint, absolutely stunning! The high ceilings. The old time marble. The wide open check in area, gorgeous. The staff...super kind and tried to be accommodating. The outside terrace on the 13th floor would have been amazing had the weather been nicer or there were umbrellas to be under when it rained. It was fun playing peekaboo with The Arch. The views were lovely.The room was a suite and we loved the layout. But the wall paper was peeling. Every ceiling had water damage. Furniture was busted, scratched, and chipped. Lamps were broken with cracked shades and those didnt attach either. Moreso they were precariously resting on the harps that hold them. The in-room phone didnt work. Had to call the front desk from my personal cell phone when I had a question.This, once formerly-surely glamorous, hotel is now dated, used up, and absolutely shabby.Dont let the beer goggles be to blame the morning after. Just go somewhere else.
To start with the positive, the location was very convenient. You are very close to all the popular attractions. The room was dirty especially the floor. I donβt understand how nobody from the management is checking the cleanliness of the room. It looks like they were just changing the linens. It is a health hazard. Weβve been an experienced traveler and this is the dirtiest hotel weβve experienced. Quite disappointed with our stay here and would choose another hotel next time.
They messed up my reservation even after calling to confirm it was correct. When we arrived to our room it smelt like a dead animal and the bed sheets and comforter were dirty. The room was not cleaned at all. When I requested someone to clean my room or for my room to be changed the male employee behind the counter was very rude and did not even apologize for the way my room looked and smelt. He also did nothing to attempt to assist me with the issue and told me the best he could do was give me clean sheets so I could change the bed MYSELF!! My sisters room had a nasty pull out couch and the mattress had an old dark stain on it. The staff was not accommodating at all. The hotel needs to be renovated from the ground up. I am not sure how they pass a health code inspection! I highly do NOT recommend anyone stay in this hotel EVER!!!
When we arrived we were met with an unhappy receptionist. He was not happy with a previous customer and ranted and raved about how they were unhappy with the property and wanted their money back. The room I was originally checked into wasnβt cleaned and ready. I was moved rooms after going back down to the front desk and ended up on the same floor as the friends I was traveling with. The hotel could use a total update and deep cleaning. Knowing what I know now, Iβd never book here or recommend this hotel to my worst enemy till renovations are made and staff are trained in proper customer service.
My room was not ready upon arrival. The staff was still waiting for housekeeping to clean the rooms. I had to wait for an hour before my room was ready. Im not sure why housekeeping took so long, considering my room was dirty. As I approached my room, I smelled a lingering scent of cigarette smoke. Once inside of my room, the smell of cigarettes was a lot stronger. The carpet was stained and had not been vacuumed. There was a thick layer of dust on the headboards and behind the tvs. One of the beds comforters had a fresh stain of either eyeliner or cigarette ash. The bathroom was just as bad. The toilet seat had dried up pee. The sides and rim of the toilet were dirty and gross. The light fixture in the restroom had a missing piece bc I could see a light or something from the room above. The beds and pillows are not comfy. Dont let the pictures on Booking and Goggle fool you. Major disappointment!
ΠΡΠ»ΠΈΡΠ½ΡΠΉ ΠΎΡΠ΅Π»Ρ Π·Π° ΡΠ²ΠΎΠΈ Π΄Π΅Π½ΡΠ³ΠΈ! ΠΠ°Ρ Π²ΡΡΡΠ΅ΡΠΈΠ»Π° ΠΌΠΈΠ»Π°Ρ Π΄Π΅Π²ΡΡΠΊΠ°, ΠΊΠΎΡΠΎΡΠ°Ρ Π½Π΅ Π·Π½Π°Π»Π°, ΠΊΠ°ΠΊ ΠΎΡΠΎΡΠΌΠΈΡΡ Π½Π°ΡΠ΅ Π±ΡΠΎΠ½ΠΈΡΠΎΠ²Π°Π½ΠΈΠ΅ ΡΠ΅ΡΠ΅Π· ΠΡΠΊΠΈΠ½Π³ ΠΈ ΠΊΠ°ΠΊ ΠΏΡΠ°Π²ΠΈΠ»ΡΠ½ΠΎ Π½Π°ΠΏΠΈΡΠ°ΡΡ ΠΌΠΎΡ ΡΠ°ΠΌΠΈΠ»ΠΈΡ :) Π‘ΠΏΠ΅ΡΠ²Π°, ΠΎΠ½Π° Π½Π°ΡΡΠΈΡΠ°Π»Π° Π½Π°ΠΌ 139 Π΄ΠΎΠ»Π»Π°ΡΠΎΠ² Π²ΠΌΠ΅ΡΡΠΎ 92, ΠΊΠ°ΠΊ Π±ΡΠ»ΠΎ ΡΠΊΠ°Π·Π°Π½ΠΎ Π² Π±ΡΠΎΠ½ΠΈΡΠΎΠ²Π°Π½ΠΈΠΈ, ΠΌΡ ΡΠ°ΡΡΡΡΠΎΠΈΠ»ΠΈΡΡ, Π½ΠΎ ΡΠΎΠ³Π»Π°ΡΠΈΠ»ΠΈΡΡ, Π° ΡΠ΅ΡΠ΅Π· ΡΠ°Ρ Π²ΡΡΡΠ½ΠΈΠ»ΠΎΡΡ, ΡΡΠΎ ΠΎΠΏΠ»Π°ΡΠ° Ρ ΠΊΠ°ΡΡΡ Π½Π΅ ΠΏΡΠΎΡΠ»Π° ΠΈ ΠΎΠ½ΠΈ Π³ΠΎΡΠΎΠ²Ρ Π²Π·ΡΡΡ Ρ Π½Π°Ρ Π½Π°Π»ΠΈΡΠ½ΡΠΌΠΈ Π²Π΅ΡΠ½ΡΡ ΡΡΠΌΠΌΡ, Π°Π»Π»ΠΈΠ»ΡΠΉΡ! ΠΡΠ΅Π»Ρ Π½Π΅ΠΏΠ»ΠΎΡ ΠΎΠΉ, Π½ΠΎΠΌΠ΅ΡΠ° ΠΏΡΠΎΡΡΠΎΡΠ½ΡΠ΅ ΠΈ ΡΠΈΡΡΡΠ΅, ΠΌΡ ΠΏΡΠ΅ΠΊΡΠ°ΡΠ½ΠΎ Π²ΡΡΠΏΠ°Π»ΠΈΡΡ Π½Π° ΠΌΡΠ³ΠΊΠΎΠΉ ΠΏΠΎΡΡΠ΅Π»ΠΈ. Π Π΅ΠΊΠΎΠΌΠ΅Π½Π΄ΡΡ! ΠΡΠ»ΠΈ ΠΌΡ Π΅ΡΡ ΡΠ°Π· Π²Π΅ΡΠ½ΡΠΌΡΡ Π² Π‘Π΅Π½Ρ ΠΡΠΈΡ, ΡΠΎ ΠΎΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΎΡΡΠ°Π½ΠΎΠ²ΠΈΠΌΡΡ Π² ΡΡΠΎΠΌ ΠΎΡΠ΅Π»Π΅ :)(Translated by Google)Great hotel for your money! We were met by a nice girl who didnβt know how to make our reservation through Booking and how to write my last name correctly :) At first, she counted us 139 dollars instead of 92, as indicated in the reservation, we were upset, but agreed, and an hour later it turned out that the payment from the card did not go through and they are ready to take the correct amount from us in cash, hallelujah! The hotel is not bad, the rooms are spacious and clean, we slept well on a soft bed. I recommend! If we come back to St. Louis again, we will definitely stay at this hotel :)
Do not waste your money here. When we walked into our room it looked like someone was still staying there and very clearly had not been cleaned. Walked down to the front desk (because the phones in the room among other things didnβt work). When I told the man at the front desk he was extremely rude to me. He wanted to argue with me that the room was clean and when I told him the state of the room he just starred at me. I asked to either have the room clean or move to a new one. His response was to say he wouldnβt move me to a new room because none had been cleaned. He said he would call the cleaning manager but did nothing and continued to stare at me. I asked when he was going to do that and he said heβd call my room. Told him the phones were broke and he dismissed me. He never even asked my name or room number. Luckily on my way back to the room I found a cleaning lady who was extremely helpful and cleaned our room. The front desk employee never contacted me with a resolution. Will never stay here again and do not appreciate the disrespect. Not to mention ever since my stay I get continued calls from the company trying to get me to rebook.
Donβt stay here. This place is disgusting, there are stains all over the carpet in the room, the hallway, the wallpaper all over the hotel is peeling-the hotel is outdated and when we walked in our room had a funky odor. My dad and I went downstairs and spoke to the front desk. They gave us a room that was βnicerβ and supposedly an upgrade. We got there and it looked like there was dried up vomit on the carpet. I actually canβt believe this place charges this much for a building thatβs falling apart. When we went downstairs to inform them about the second room, the person at the front desk was incredibly rude. Luckily was able to get a refund and then drove 10 min away to a quality inn. This all happened at 11pm and we were exhausted. Again- DO NOT STAY HERE
Great location, friendly staff, helpful concierge, great facilities. Rooms are big and well equipped. I would suggest better cleaning in general. The outside of the entrance is dirty, the lobby carpet is dirty and smells bad. The room smelled dirty and no one cleaned during my whole stay, the gym lacks cleaning, the room toilet had a mal function. If those things are taken care of, it could attract more business.
Their parking is not free, even if it says it on the website, its 25$ for parking. Their are lots of stains on the carpet, it is a older building and does need some TLC. Their is no complimentary breakfast. Bed wasnt too comfortable (sank in the middle). The location of the hotel is nice though!
Among the worst hotel experiences Iβve ever had. Rooms are filled with stains and had rancid smells, ranging from cigarettes (in non-smoking rooms) to sewers. We asked for different rooms and were met were others of the exact same quality. They also force you to pay for a parking spot before checking in, and then give you parking passes which are taken out from your deposit without notice. Nowhere in the reservation does it mention this, and they refused to give me a refund. Since they will charge extra anyway, you might as well get a more expensive hotel.
I liked this OYO location because of its historical aspects. It is a vintage feel, & I felt right at home in it. The staff were great and gave me a few good laughs. The rooms were extremely clean. The best part of this hotel was the security measures. You had to have a room key just to get in the main doors and go up the elevators. They also has security at the lobby. I felt very comfortable staying there. I was there for a business convention. It is a hidden gem, especially for privacy. It is huge, and the re is a rooftop pool! If I could want anything, it would be breakfast included. They have a Cafe and a lounge, but none of it is included. I cannot wait to stay there again!
Hands down the worst hotel I have ever stayed at. Rooms smelled like sewage and cigarettes despite no smoking signs. The toilets did not flush, and the dim lighting hid stains all over the carpets which were revealed in the morning light. The location is not worth the disgusting rooms and smells.
This hotel is horrible. The floor in our room was absolutely disgusting and the wallpaper was peeling off of the walls. the lighting in the room sucked and the parking fee was outrageous. We were promised a king bed but it was literally just two twins pushed together. Cancelled the room as soon as we got there and the staff said they didnt have the authority to give me a refund so i had to dispute the charges through my bank. i would not waste your time with this hotel.
Front desk staff were super nice and helpful. Location is supreme. Parking was a little confusing at first but figured it out easily and had no further issues, although there is cheaper parking right next to the hotel. The hotel itself is pretty nice, but the rooms need updatingβ specifically carpets and furniture. The room was clean just smelled a little musty like old furniture and carpet. Not a bad stay but the $100 Authorize hold charge is total BS.
It is unacceptable in how disgusting this place is. I promise a middle of nowhere small hotel is cleaner than this. They were listed as 4 stars on Hotwire. No stars, the floors are extremely dirty as well as the walls. The furniture is old and chipped up. There were balloons from the previous guest behind the chair. Close this place down.
Overall, there were only two positives about our stay. The mattress was good and the location was great for what we were doing in the area. We had multiple disappointments...our room was not ready at check in and they didnt do anything to rectify the situation; the jetted tub was small and there were no bubbles to use with it; the vending machine on our floor was empty and the lobby one only partially worked and there was no signage about the issues nor did the front desk person say anything as he watched us try to use it until we complained; one desk person had stated there would be coffee in the lobby in the morning, but there was no coffee and the small cafe was open, but the prices for the sizes were ridiculous; and the bedsheets had 2 black stains on them. These were the major issues with our stay. It was very disappointing for the price!
PARKING WAS NOT FREE ACCORDING TO THE ADVERTISEMENT-From out of town guest, please mark your entrance and exits clearly from the street. As soon as youre in front of the hotel, on the same side of the street, youve already passed the hotel entrance and garage.You can only enter through one door. Proper signage is better than looking confused at security sitting inside to signal which door. The revolving is clear. Do not use. Cone and all, put a cone in front of the locked door. At least everyone wont have to feel awkward.The gentleman who checked us in was intuitive to the fact that I was a bit uncomfortable, as I needed the facility. Husband finish checking in. Pleasant closing salutation.The ambiance was a bit off-putting. I was looking forward to the historical feel, but the upkeep left a lot to be desired.After getting off the road, the only amenities on our floor were an ice machine and a drink vending machine out of product. There is no information sheet for anything helpful to enjoy the stay. Thank goodness it was just an overnight stay.I liked the layout of the king suite for the most part. It was outdated and clean as it could be without replacing the furniture, carpet, and wall covering. Loved the directions on flushing the toilet to ensure it would continue working, although how I normally flush works perfectly fine.Checkout was perfect. Very polite and outgoing.
Great location and very friendly, helpful staff. The rooms are the issue though. No sheets on the beds, paper thin blankets, dirty carpets and windows, and super basic amenities. I washed everything immediately when I got home out of fear of bringing a critter home from there. None of the ice machines worked and most of the drinks in the vending machines were out of stock. Walking the halls, I felt like I was in The Shining. If you need a cheap stay for a night, then go for it. Beyond that, I would not stay here.
If I could leave a 0 star review, I would. Front desk gentlemen was extremely rude and had an attitude I did not have time to deal with. I spent $185 for a room that was barely worth $60. Floor had stains all over it and it absolutely reeked. The fridge was gross, there was hair on our βnew and cleanedβ sheets, and the elevators were not working so we were unable to get into our room. Spend the extra $20-$30 for a nicer place, this place is NOT worth it.
Went into the rooms to find one of the beds broken. No coffee pots in room as stated. The person running the coffee bar was late. Could not get a cup off coffee til after 8. They do everything they can to get money from you. Then you have to pay to park at your hotel where you already paid for your rooms. Absolutely disgusting
Absolutely disgusting. It must have been a nice hotel at some point but its not now. We were met with a spilled drink right in front of our room (a strange white substance). The shower was black on the bottom. Carpet in the room was sticky and squishy (???). Please - gut it and remodel or just shut it down.
The rooms were okay but smelled like cigarette. The service from the guy who checked us in was awful. He made passive comments, didnβt help us with military discount, and complained to us about a different guest on the phone. The lady there the next morning was nice. The location was close to the concert venue but overall St. Louis is awful. There were hardly any people, terrible roads, and overall kind of sketchy. Would not stay here again.
1st room we went to, smelled like a used ashtray even though its a non-smoking hotel. 2nd room looked like house keeping started to clean and left half way through their clean-up. Piles of dirty sheets and towels still on the floor. Back to the front desk to try a 3rd time. This time was better, though carpets were stained with dirt. Rooms were spacious and beds were clean. Front desk staff was helpful. Last night of stay, someone in adjacent unit was smoking pot and must have been blowing the smoke in the bathroom vent which made its way into our room. Location was convenient. Doubt we would stay there again.
The staff was fantastic! The hotel lobby and atmosphere were beautiful. The rooms need updated badly. Carpets are old and stained, couch was ripped, fridge was frozen up, and the bed comforter was ripped. However the mattress was so comfy we just decided to deal with the other issues. This hotel could be fabulous if they renovated!
A truly beautiful hotel well located in downtown St. Louis. Stayed here for STL pridefest and despite the higher volume the staff was very helpful and courteous and even with no rooms left available there wasnt any space that felt over crowded. The rooms are very spacious and clean. There was an issue with the AC in the room but the staff were quick and efficient in solving the issue to make for a smooth and enjoyable experience. Overall I wouldnt say I have any major complaints from my stay
We came in last night and the evening front desk clerk was very helpful and nice. However, parking was an additional $25 that was not added to the total price until I checked out today. When I asked what the total was last night it did NOT include the parking. Not to mention they make you pay an additional $100 deposit. If this was a 4 or 5 star hotel Id understand, however it is not. Our room was mediocre. The carpets had not been swept and we had to wear shoes until we went to bed. Thankfully the sheets were clean. The bathroom wallpaper was falling off and floors were diety, as well as mold on the shower curtain. Extremely disappointed in the whole experience honestly.
Ordered two rooms in this hotel, with significant problems found withen both. Peeling wallpaper was found within both rooms, and much of the carpet was stained. One smoke-free room reeked of cigarettes, staff did at peast provide us one new room. Toilet was broken in our other room, and they were all dimly lit. The place definitely exaplains the price.
Overall, a great stay. Parking available in the garage for $25/night with elevators directly into the building. Hotel key card is needed to access levels with rooms. The staff were friendly and helpful. The location is tight in town and convenient. A few minute walk to the enterprise center.I only rated four stars because the bed was incredibly creaky and was sinking in the middle, almost like two beds were put together. Not sure that there were, I didnt check, it just felt that way. So, my boyfriend and I kept rolling into each other in the middle. Otherwise the room was clean with plenty seating and space.
Extremely friendly and helpful staff, both day and night, and a great value for the price. Its an older hotel and you can tell, but its charming and the rooms are huge and clean. I felt safe as a solo woman here and everyone was nice to my dog. Will absolutely stay here when Im in STL
We had an emergency and ended up having to stay an extra night unexpectedly. Staff let us stay in the same room AND gave us a discount. Pool and sun deck were awesome and the building has lots of historical charm. We will definitely be back.
Edit: dont bother staying here or making a complaint if you do they dont care about your concerns. I was pretty much brushed off. Dont be enticed to stay here because of the location do yourself a favor and stay in one of the other nice hotels in the area.The staff was nice but the stay and hotel were horrible. The room was dirty there were food crumbs in the drawers of the TV stand. The room hadnt been vacuumed. The room had no laundry bags for dirty clothes that are standard In even the cheapest hotels. The vending machines were all sold out of all drinks but diet coke, the elevators were disgusting and filthy overall just not a good experience. Will most likely stay elsewhere when visiting st louis in the future.
I needed a place close to the airport and I booked a 3.5 star hotel on Priceline. The pictures online are deceiving, the actual common areas of the hotel are not bad. The room however reeks of smoke, and filthy. Absolutely disgusting but it was not refundable and I needed to sleep before an early flight. Iβll be disputing this stay with Priceline. I donβt believe they have any other or many guest even staying here.
3 stars- go with that expectation and you wont be disappointed. Stained carpets, thick dust, like write your name n it thick, mirrors/tv/window wiped with pledge like smear. Just an older hotel. Rude staff but when you deal with the public? - again dont have high expectations. The kicker for me, NO COFFEE! No maker in the room, none in the lobby even though the check-in paper says there will be; unless the coffee shop is open (not complimentary), supposed to open at 8am Saturday, nope, guy no-show. For the price youd have higher expectations, so remember, 3 star and youll be fine. Good location walking to Busch Stadium or the Enterprise Center. $25 for parking, dont forget that extra. Actually, expect 2 star so youre happy.
Just know I was scared. I didnβt like they charged for parking when you already payed to stay. They need to renovate the property. Security was helpful. Guest Service Person was pleasant at check in and out. There is no view. Across the street from a main bus stop. If you are traveling alone find another hotel.
Very interesting place. The building is divided into the hotel and condo areas. There is a security person at the door in addition to the front desk so feels safe. The hotel is right across the Amtrak station, and Metro so convenient to air travelers. Walking to the downtown area is like 20-23 mins. But night time walk felt a bit scary. The hotel looks (and is) old. The carpet has many stains and looked scary. The rooms facing the courtyard are a regular rooms and with the window are suit according to them. So my room facing the courtyard was dark. But its super spacious, came with a mini kitchen, microwave, and refrigerator. The room looked and smelled clean (cleanliness is important to me and smell can also tell how dirty/old a room is). The swimming pool area was dark but the water was perfect temperature! The fitness room was larger than typical fitness rooms in other hotels like Hampton, Hilton, Mariott, etc. So that was plus but it was not as clean and machines were old. No towels in these areas so I needed to bring them. Paid a bit over $110 per night and I think the rate can be lower for this old OYO type hotel.
The hotel location was good (close to all activity) and the room was spacious. But carpet was dirty with lots of stains and the fabric on furniture was worn out and torn. Phones did not work to contact front desk and had to go to walk to front desk to ask questions. Definitely not a 3-star hotel as it claims to be.
I stayed here to attend an event at the Enterprise Center. It is very close to the center and the restaurant opens and runs very affordable food and drinks. The staff is very helpful and friendly. The room was comfortable and the hotel was quiet. Somethings could use an update but my stay here was a nice and everything was in good working order.
When we checked in the front desk person appeared hungover (disinterested, half explained parking, did not explain lounge/food at all). The carpet was very dirty with mysterious stains, both in hallways and in the room. The parking garage is very tricky with lots of concrete columns. To end on a positive note- The security guard recommended a great BBQ place (Sugarfire) and had the weather been nice we could have walked to both the arch and Union Station, with lots of stores along the way.
The air conditioner nor the heater worked in our room. Carpeting was very stained in the hallways, paint chipped, no hair dryer or coffee maker in the room. The ice bucket had a random lid that did not fit. The toilet was not secured to the floor and it wobbled every time you sat on it. There was debris in the corners of our room, like the vaccuum had been only ran through the middle of the room. Basically, try another hotel.
DO NOT STAY HERE!!! I would give it less if I could. My boyfriend and I booked a stay for 3 nights. We stayed in room 808. We ended up checking in at 2a.m. When we got to our room it was pitch black. We had to use our phone flashlight to plug in all the lamps ourselves in order to see. The smell of smoke in our non-smoking room was horrendous. The floors were so stained, you can tell that the room has never ever been deep cleaned, honestly even regularly cleaned. Was NOT vacuumed (found someones press on nail right by our bed along with a ton of crumbs everywhere) , Brown marks on the walls, wallpaper coming apart, dust everywhere, towels stained, cum stains on furniture, pillow cases stained, cigarette burns in the comforter. We both showered, but you do not feel clean after you feel almost sticky. All of our clothes reek of smoke after being there for less that 24 hours. We ended up staying the night because it was so late, but checked out the next day and got another hotel. They do NOT offer refunds and when we called customer service and told them about it we kept getting hung up on. They are not helpful in anyway. We are now out $300 plus another $300 having to book another hotel room.
Great location for Enterprise Center events - couldnt be closer. The lobby is grand and lovely, theres parking and a coffee shop on site. Theres also very good hotel security. Overall a great stay. The carpets and sofas in our room could use a cleaning but if guests werent such slobs and werent so disrespectful they would be in better condition.
Badly needs renovations. Carpets and furniture are very stained. First room smelled like cigarette smoke. Most ice machines did not work.Staff was very friendly.Rooms were very overpriced due to large conference happening in the Convention Center.
First off the lady at the front desk was fantastic when we got there, however the gentleman during the night was rude and demanding. We got into our room and the room was filthy. Stains and spots all over our sheets and pillow cases, long hairs everywhere. We spoke with the man in the lobby and he requested we get new pillow cases and change them ourselves. After saying no, he gave us another roomβ¦ WORSE! The room reeked of cigarette smoke and marijuana. Stains on our towels, the lock for the room did not work. The pool had no towels so we had to get those ourselves. Worst hotel experience ever. I wouldnβt recommend this hotel to my worst enemy
Friendly staff but the room was not worth the price. The carpet in the room was disgustingly filthy. Bottom of my socks were grey and so was the wash cloth I used to clean up some water I spilled. Stains all over it and on the bed spread. $25 for non-valet, plenty of space parking garage was a bit ridiculous. A/C was obnoxiously loud and the fridge had the previous guests leftovers in it.
The rooms are fairly clean, and you get lots of space. Front desk was always super friendly and helpful. I couldnt have asked for a better location.
This hotel was very disappointing. The main reason is that they advertise falsely. They do not have a working pool. My son was so looking for a hotel with a pool during this hot summer. They send me at least 2-3 emails after the reservation if not more but never mentioned that their pool is not working. They did not even discount the rate. I would have stayed at a cheaper, better-rated hotel that was available but I chose them because they said they had a pool and it was not like it stopped working the same day. This has been closed for quite a few days the manager said. It was not fixed during our stay and is indefinitely closed. At least they should inform all booking agents that this is the case to stop misleading and breaking the hearts of little kids.The hotel is an old building. The only positive is that the rooms are large and the bed was clean. The carpet had stains and was old, worn-out looking. Generally, it was sort of decrepit.You are better off finding somewhere else to stay unless their rates are so great. Even then beware of any promised amenities. These guys mislead and do not attempt to notify guests of things that do not work in order to dupe them to book and thus make money.
Hotel us huge but unfortunately not very clean.We were traveling with two service dogs and we got room on doggies floor with hallway carpet stained with urine. Our dogs dont do that indoors but looks like other do and nobody cleaned.Room looked clean but beds not very comfortable, mattress felt old .Extra sofa was not useful, you couldnt even sit on .Disappointing was 25dol charge for the garage.
Overall value was okay, but the guy at the front desk was awful. First I watched him speak very rudely to an amazon delivery person, then he told me they were all sold out and couldnt put me up.After this, I used an online service that said rooms were available, and I booked one. The guy said usually I wouldnt honor this, but I will get you inIt was somewhat late at night, and this pretty-big hotel seemed to be at least half empty (I saw maybe 3 other guests in the building the whole time I was there) .. got the feeling he just didnt want to be bothered doing business with me.
Place was completely dirty with trash from past customers and room had multiple stains on everything, ranging from the food out couch to the lamp shades. Trash was left in the room while the hallway smelled like smoke. The wallpaper was also splitting. Employees attitude was not the best either. I would not recommend staying here. It, although, had a decent location.
Roach, dingy carpet, mattress caved in, stains on walls and floor and furniture, along with what felt like a ghosted hotel, no more restaurant onsite, pool water was dirty, no towels, trash everywhere. Front desk guy working all three shifts, no break, no extra help, its a sad hotel, I wont be staying there again. You can tell it used to be a very well kept hotel but not now, they barely scrapping by with business. Oh, no breakfast, halls reek of marijuana. Worst room ever, decent service.Room was horrible.
The place was definitely older but clean (they really need to replace the carpets in the rooms they are disgusting) and the environment was welcoming and safe. They do make you pay $25 to park there even if your staying which is ridiculous and then they donβt even make sure that guest who stay and pay to park there can actually park in the garage during an event or get out. If they make guest pay they should be guaranteeing that they can actually park and that they have a a way to get in and out of the parking garage without having to fight all the cars that parked in the garage because the hotel rents out the space. Iβm not sure if we will ever stay there again.
The staff was nice. The bed was comfortable.The carpets were old and Stained. The sofa was sunken and old. the lampshade was broken. No housekeeping until check out. The pool was closed for a month and nothing was noted regarding that on the website. The wallpaper was peeling off the wall. Homeless people adjacent to the hotel.
Perfect location for attending an event at the Enterprise Center--could see the EC from our window and walked there in a couple minutes. Parking garage was tight and expensive but worth it to be off the street. Older hotel with carpet that needed to be stretched, stains on the carpet, slight smell in the hallway, and peeling wallpaper, but we expected that and it wasnt a big deal. The room we had was HUGE--seriously the biggest suite weve been in at this price. Things were refreshed, and we enjoyed our stay. The bed was very uncomfortable for me but everyone else slept great, so that may just be personal taste. The a/c was a bit noisy but not bothersome. There was some LOUD banging at 1am that woke us up, probably from the upstairs guests. The hotel breakfast was a joke--the tiny cafe stand thing overcharged for portions and quality; we spent $22 on a couple slices of banana bread, a mediocre breakfast burrito, and some water bottles and then had to go somewhere else for actual breakfast. The front desk staff was very nice. Overall, we enjoyed our stay and it served its purpose in getting us within walking distance of the Enterprise Center for a night.
The hotel itself is adequate, but I cant give this hotel full stars. The price I paid for this room does not at all match the service and ammenities that I received. Lots of spots on the carpet and around the hotel. Our receptionist said that there was a cafe where we could get coffee and light breakfast in the morning, but this was closed and unavailable. The only reason I got was that the owner was not in that day. The coffee they had available was not really a replacement - one pot of coffee, and cups. There were not any lids!Overall, our stay was good - comfortable bed, big room. But your prices are way out of line with what you are offering.
ProsFriendly, courteous staffGreat location within walking distance of Enterprise CenterEasy in-and-out parking access from the garageSheets and towels were cleanRoom was stocked with toiletries, tissues, etc.ConsThere was a pervasive odor of cannabis in the hallways from someone ignoring the βNo Smokingβ signsCarpets in both hallways and room were thoroughly stainedThe soda machine down the hall was mostly sold out though the hotel was not busyIt was difficult to tell what was in the soda machine because, instead of using the proper inserts on each button to denote the contents, someone had written in marker on some of the buttonsSignage was coming off the walls in the hallwaysThe best way to describe the elevators is βbeaten upβToilet paper holder in bathroom was coming off the wall with screws visibleThe office chair in my room was broken and could not be elevated above its lowest settingThere were marks on the ceiling around the smoke detector presumably where someone had covered it so they could smoke in the roomThe thermostat showed the room was at a constant 75-76 degrees even though it sounded it was try to turn on the AC to bring it down to the desired 68The free WiFi was slow and intermittentMy impression was that the staff was doing the best job it could given with what they had to work but that the owner refuses to invest any meaningful amount of money to clean up the place to bring it up to expected standards. Its obvious this was a nice hotel 20 or 30 years ago and it seems a shame to see it fall into disrepair, especially with its prime location right next to the arena
As soon as you walk in the lobby is beautiful. We were greeted by friendly staff. Check in was fast. We went to the room she gave us and it had not been cleaned yet, so we went back to the front desk. She sincerely apologized and quickly fixed the issue. I gave 4 stars because the carpets in the rooms need replaced pretty badly. Clearly theyve been well used over the years, which isnt a bad thing, but its time!! The beds were comfortable and very clean. Our double queen room was very spacious. Their towels also werent course or rough like a lot of places. The pool is huge and its a great space to chill. The staff, from the valet people to the maids to security and front desk, were all friendly and helpful with anything we needed. Old carpets or not we will stay again because the location and the people were all amazing!!! Go CARDS!!
We didnβt arrive until 1:00 am so we didnβt have means to book another hotel at such a late hour. We left first thing the next morning. From security guard loitering outside with seedy looking individuals to the smell of weed on our floor (8), I didnβt feel it was a safe environment for my 12 year old. Rooms were smelled of public restroom cleaner and the carpet was sticky in more than one spot. However the staff was very nice and apologetic for my concerns.
This is by far the dirtiest hotel I have ever stayed at. There were multiple stains on the carpet, one of the resembling dark red. The room smelled so bad of weed and cigarettes, my husband and I couldnβt breathe in the middle of the night. There was not an inch of this room that was clean. Do not stay here, itβs not worth it.
The location was great! Close to Busch stadium and Enterprise stadium. Staff were really friendly as well! Only issues was cleanliness and smell. Carpets are stained to where I donβt think they can be saved by a professional carpet cleaning company. The hallways smelled straight up like marijuana. Then I get to my room. It didnβt even looked clean at all. There were wads of hair on the shower wall, hairball on the floor where the toilet was. Kinda looked like pubic hair but didnβt want to inspect it any closer than I had to. More stained carpets and floor that wasnt vacuumed.
Very dated. Surprised it is not condominiums. Absolutely awesome location. Will be back as long as the rate does not increase. Paid parking is unwelcome. Prefer to have free parking as a hotel guest. It is dirty especially the bathroom which is expected to be clean. Had to request soap in the restroom on the main floor. Dont know why the doors can never work. Also why are there three elevators but only one in operation?
The hotel is dated, carpet in the hallways is worn and soiled, doors different colors, hallway walls scuffed and soiled, room was OK but had hair balls in the corner of the bathroom, bathtub drained slowly so you were standing in water during your shower, no coffee pot in room, mini fridge was completely iced over and needed to be defrosted. The front desk people were nice and helpful. If not for the proximity to the blues game I would not stay there again.
Dirty, and old. Staff were nice. Our AC never worked so our room got very hot. We ended up checking out at 3am and just driving the 3 hours home. They wont give us a refund because we didnt call customer service at 3am, instead we went to the front desk like any normal person would. Save your money and stay elsewhere.
There are a lot of complaints about the parking garage and for good reason. It was built by a person...well.. pictures are loud enough. We have an f150. Good luck if you have that or anything bigger. Finding a spot took 45 minutes, but not because of the number of cars but the space provided. Yes, they charge a $100 deposit and give you $75 back because parking is $25. Yeah, they charge extra to park where youre staying. The room was okay. We stayed one night and didnt shower, if that says anything. Be careful in St Louis, they are ranked in the top five for the most murders in the country.
I booked this room through priceline. Got an amazing deal. Got an amazing little vacation. This place was clean the staff was friendly and went above and beyond with anything we needed. The pool was amazing! Huge place to stay and wasnt over crowded. It is a little outdated (style wise) but we actually loved that about it! The mattresses were clean and comfortable. Like the mattresses were white with almost no stains on them. (We did a full inspection as we do any hotel we stay in to check for bugs and filth). A great place to stay and we will definitely stay here again!!
Room was clean but poorly lit and a little dingy. Hotel overall lacked many in-house amenities available all day. Lounge and cafe had very limited hours and limited food/beverage options. No restaurant on premise. Had to move rooms because of a serious water leak in the ceiling of my bathroom, but staff was accommodating and attentive to the situation once made aware. Donβt feel I got value for what I spent for a 3-night stay. Bed was comfy and Wi-Fi was good. And convenient location to attend downtown events or catch a MetroLink train
My husband and I have been staying here until our apartment is ready. The staff is EXCEPTIONAL! The rooms are spacious with a very comfy bed. The food is outstanding! The pool is unexpectedly large. (Unfortunately, the hot tub is non-working but who really wants to sit in a tub with who knows what?). The sun deck is nice but they should return the outdoor couches and turn the music back on. Itβs a great place to hang outside of your room. Yes, the hotel is old but I do know that renovations are in the future playbook. I recommend this hotel. Itβs not 5stars but itβs up there!
Front desk staff was helpful. Second rate Security was extremely rude. Lobby was gross and very outdated. Never made it to the room. Cancelled the reservation before we even went to the room.
The rooms were smoky, even though there are no smoking signs everywhere. When we opened the door to the rooms we were smacked in the face with the distinct smell of cigarette smoke. It was in the carpet, walls, linens, everything. We had to check out after one night because we had young children and older adults who could not take the smell.
Sharonda at the front desk was very polite and helpful! The security guard was also helpful. The hotel needs some serious updating. The rooms are old and they smell old as well. The carpet is suspect. This is definitely a 2 star hotel not a 3. The lighting in the rooms is horrible.
If I could rate lower I would! The place was nothing the pictures led it to be, the room was not well maintained at all for there were stains on every piece of furniture, carpet and bed!The shower was covered in rust and could literally see on the shower door where the maid had cleaned and not! Cigarettes burns on the tub! On any floor was ice, there was ice machines, yet none of them worked! Worst place Iβve every stayed! What a huge let down it was!
The staff were very nice and helpful. The location was convenient for us, it was a 20 minute walk to the arch and a 15 minute walk to the city museum. The enterprise arena, Busch stadium, and union station were even closer. The pool was very clean and nice. The rooms were clean, but the furnishings were old and stained. They smelled funny. It made our stay less enjoyable.
Decent place to stay, friendly staff and reasonable rates. Rooms need updated and the hotel felt empty/deserted since it is so large. Convenient location to many spots downtown
Worst hotel I ever stayed at. The room had a very bad smell. The carpet was horrible stained and had a terrible odor. The hallway carpet was bad also. This hotel needs to be renovated. It has a lot of potential.
Worst hotel Ive ever stayed at. The people working in the hotel were nice, but thats where the compliments stop. The layout of the hotel and the parking is confusing. For what I paid, the entire hotel should have been nicer. The fountain in the lobby was dry, the elevator was buggy, and the pool was closed. I was never told that only a certain number of cars could park. I had 2 people staying and 1 visited with her car in the morning. When we went to leave, my parking pass wouldnt work. I called the desk and they let 2 of 3 leave but said we had to speak to a manager for the third car to leave. We waited but he didnt show up. Someone in the line of 4 cars that were waiting behind us to leave let us use their pass to get out and the hotel withheld 1/4 of my deposit. I will never stay here again.
1 star for location and view2 star for room size and comfortable bed.Things they must improve1. Carpets in room2. Pillow too hard or too soft, some are broken3. To bedroom curtains too hard to move for view4. Vending machine must be running with sufficient supplyThings to improve their service1. Front desk staff (not a good attitude toward work)2. No information on website about $25 parking for overnight stay3. No information about breakfast are provided or available or where to look (you are on your own)4. A complimentary water bottle (I went all 4 floor vending machine and all of them are out of order). Waste of time and energy and still thirsty5. How to spend your time here or what we can do nearby6. Smiling staff
PARKING IS NOT FREE!!! They dont tell you that anywhere... but its an extra $25.00. The hotel looks really nice and has a really good location for events downtown. My concern is they didnt mention before hand that parking wasnt free. If you like to sleep with it cool, this is NOT the place for you. The rooms will not drop below 70 degrees, no matter how low you set the thermostat (which was confirmed by the front desk at checkout). Staff was friendly and the room was very big.
Place is a total dump. Donβt be fooled. You might as well sleep on the bench at the transit station across the street then stay here. It would be cleaner. The place should be condemned.
I stayed one night with a friend at the OYO Hotel for the Sealβs concert at the Stifel Theater which was at a walking distance so the location was very convenient.From check in to check out everyone was so nice and helpful at the hotel, including the people at the front desk, the Titan security guys, the waiter at the restaurant and the employee at the breakfast station. Everyone had extremely kind words and seemed genuinely happy to help us.I recommend this hotel to anyone and hope you receive the same professional service that we did!
This place is absolutely horrible solely due to its advertisement. You think youre getting a deal but BEWARE! You have to pay $25 A DAY to park and the parking garage is horrendous, the rooms are big but outdated (accumulated rust on hinges and god forbid you drop anything on those carpets) you have to pay for breakfast and thats not cheap either. DO NOT COME HERE. Waste of money..
The only reason I gave it a one start is because the room wasnβt to to terrible, we got a discount through our bookings app that discounted the price tremendously. The service, God AWFUL! I try to check my husband and I in and canβt, has to be him since he booked with his email.. annoying but fine.Then we go to the blues game which is right across the street and why we wanted this hotel. Well we get back out key doesnβt work , we try our other key after several tries it finally lets us in. We go downstairs to pick up food we had ordered. Letβs donβt work at all the next time. I go back down stairs while my food starts to get cold and I get grilled by this arrogant front desk guy. Basically interrogates me with security questions about the room because I didnβt have my ID . Well itβs in the room Iβm locked out of. He was very stand offish, and rude, wouldnβt even make eye contact or apologize about the inconvenience. Not great for the hotel industry. He reluctantly makes me keys after about 10 minutes. Then I have to wait on a security guard to walk me up to MY room that I PAID FOR, to verify ID. Takes even longer waiting on him. Mind you itβs 11pm. My husband is just waiting in the hallway. When we finally get up there the security guard didnβt even check the IDβ¦ ? We def WILL NOT be staying there again. Youβd have better luck at a motel 6 than this hotel.
Was somewhat dissatisfied with our stay for the amount of money I paid. The staff was friendly and helpful. Our room wasnt dirty but the carpet was stained horribly in the halls and our room. The lamps shades were old and broken. The couch was well broke in and uncomfortable. The parking garage which is $25 a night (which was taken out of my $100 deposit) was a joke. It was filthy and very compact with most of it being valet parking which nobody uses. Also if you want coffee on the weekend you are out of luck. They only serve coffee Monday-Friday and no coffee pot in the room. The vending machine was actually only a drink machine and it only took a debit/credit card. The ice machine was broken on four different levels so I gave up looking for a working one. I have stayed at other OYO Hotels and would recommend but not sure I will stay at this particular one again.
I was really shocked at how different it looked than what they advertise. They dont deliver anything to your room. If you need extra towels, sheets, or anything you have to go get it yourself. The room smell awful and there were stains everywhere in the couch, chair, carpet, curtains, everywhere. My kids loved the pool however it didnt open at 8. They said it was due to cleaning but who knows. It was dirty and they dont have housekeeping come to your room or a trash can. I honestly would not stay here again. They also canceled my booking reservation and made my reservation with them so I didnt recieve my travel points. I. Not satisfied at all.
This was definitely not a bang-for-your-buck type of place. The non-smoking room smelled heavily of stale cigarettes and had peeling wallpaper. The bath tub drain was clogged. The bar hand soap was already used and stuck to the sink. The ice machine didnβt work. The rollaway bed I had confirmed would be in our room upon arrival was not and I was told was not able to be accessed by the front desk worker until I pushed for it and explained it was a huge part of the reason we booked. There was no breakfast. The $25/night parking fee wasnβt mentioned until I looked at my bill.The downtown location, especially in proximity to Enterprise Center is great, but for $200 for the night, hoped for something a bit cleaner.
The rooms were older, but very nice. Had a king Suite. The view was cool of the amtrak station and the hockey stadium. The hotel is a great location to Busch stadium. An easy walk. Its easy to get into and out of the hotel, by car. A car ahead was having a little bit of trouble getting out of the parking garage and a gentleman came out to assist, which was nice. The hotel lounge made great margaritas on the rocks!! Had too many...Only a few negatives.There wasnt any hand soap on the bathroom sink and the next morning there wasnt any coffee ready until 8:30am or later. There also was a couple of drops of blood on the sheets, that wasnt mine.
In my 70 years of travel, this is by far the worst hotel I have ever stayed in!The carpets had so many stains, they were completely gross! When we checked in we were told that the only ice machine in the whole hotel was on the 8th floor, but that quit after the first night! The hot water went out for 2 days, and was told it was a main in the street! But the cold water ran fine, so I know that was false too! Live and learn I guess that is what I get for trying to book close to downtown!!
I was very unimpressed with this hotel for the amount of money charged. It is an old building which can be charming, except the furnishings in the room are very dated and smell as if they have been there for many years. The view was nice but that was about the only thing. I purchased a suite and expected to have a much nicer room than I was given. There were cockroaches in the bathroom and I was on the 6th floor meaning there had to be plenty more. The room did not have a coffee maker, the towels were rough enough to actually hurt my skin when used, and the bed was incredibly uncomfortable. There were no amenities offered, and no breakfast which I would have expected. Also the parking was an additional $25 PER NIGHT! I would not recommend this hotel, and even after very politely voicing my concerns with the hotel staff, nothing was done to compensate. If you want to stay in St. Louis. DO NOT STAY HERE!
Nice hotel, nice rooms, nice folks. Right downtown. I walked to Busch Stadium for a Cards game and it was great! But I called ahead of time to verify I could safely walk to the game and ask about the $15 paid parking. The owner told me that you NEVER pay for parking at our hotel. Well, they charged me $25. He wasnt available and the staff was so nice that I didnt give them too hard of a time and just paid it. Then when I tried to leave the garage the machine tried to charge me again! So I pressed the button for assistance. The attendant was very rude (not with the hotel it seems but with the parking garage company). She even cursed at me with the F word. Eventually she let me out. Would I stay there again... yes. But at least I know what Im getting into this time.
The room wasnβt clean their was dirty towels on the floor and even one in the trash! Soap and Shampoo bottles was clearly used already and then the carpets in room 750 looked like someone died in it! We didnβt even stay the night we ended up driving the 3 hours home because it was so nasty! Never again
The first room we got had a previously flooded sink and the entryway carpet was wet and soggy, so we switched to a different room. The rooms are very spacious with a mini kitchenette, they even have a small sink in there and fridge, microwave you need to pay extra for. The room temperature is easily controlled and I loved that they had a warm blanket already on the bed! Lucy checked us in and out, and took care of the room switching, shes so lovely and friendly, it was great. Overall great hotel and service
Excellent! great localization, has parking, staff is amazing, the rooms are huge. The pool was an incredible addition to our relaxing 4 days off. The hotel is truly beautiful and peaceful.Parking was included on our reservation and we could come and go as we wished. The bedroom a small sink in addition to the bathroom, with a microwave and a small fridge as well. Everything we needed for our days there and to store food. Walking distance to all places.Definitely recommend and will be staying there again!
No where does it state there is a deposit. That was a surprise π an unpleasant one. The hotel was not clean. The walls had stuff on them, the pool had a film, the floors were disgusting, someone left a huge bag of trash in the hallway on the 8th floor and smelled like someone was dead, and the pull couch had a ton of stains. There was only one ice machine that worked in the whole building, talk about a treasure hunt. The pull out sofa was a nightmare to sleep on, like a chain length fence. One employee was rude to us when we checked in. The pillows had a smell I cant describe. The restaurant was good but everything else was not good. I see A LOT of room for improvement. I wouldnt stay here again. 0/5
I paid a little under $200 just to get away from my house for the night and clear my head...only to walk into a room that smelled of mildew and filth .... this room shouldnt have been priced above $40. I was extremely disappointed because I looked forward to my alone time and also arrived during later hours. So, finding a new room at a new location was out of the question. Personal time RUINED
The location is excellent! Quick walk to the Enterprise Center! Staff was extremely friendly and helpful! Parking was complicated for me personally, not from a big city so was caught off guard by all of the pay for parking lots. Great room size, was happy to have a refrigerator. Couldnt get the hot water to work, all of the ice machines were out of service, cigarette burn in the bedding, no hair dryer, stains on the sofa. (I honestly didnt look at amenities when booking, was more about the location). Even with all of that being said, for the price I would stay again for a quick overnight.
Only one elevator worked and there were no direct stairs up to hotel floors unless you walk up parking ramps. Very close to enterprise and walking distance to Busch. Hotel has great architecture but could use updates. Room was very spacious but had old towels that were worn thin. Blackout curtains had been ripped so they didnβt cover entire window. The good: rooms are clean and very quiet. Great location! The one elevator and lack of stairs was the biggest downer because itβs a busy hotel.
Our room hadnβt been updated since 1980 except the bathroom and beds themselves. Thank goodness those items were clean as the floors hadnβt been vacuumed since the 80s either. No in room coffee pot or USB plugs. I wanted coffee, the front desk said the shop would open at 7, then once there he said another 15 min. There were wads of hair in the pool. I really would have forfeited our non refundable room if our beds and bathroom hadnβt been satisfactory to use as they were, so I just kept my sandals on and since we only stayed one night, left ASAP.
The first room wreaked of cigarette smoke, large stains on the curtains. We requested a different room it also wreaked of cigarette smoke, we decided to deal with it for one night. Apparently the bed was broken and sunk down in the middle about 10 inches deep. After a mostly sleepless night as were packed up to prepare for departure there was a very large stain down the side of the mattress. I dropped my phone charger behind the night stand and found a pile of toe nail clippings. Large stains also on the curtains and walls, heavy dust on the air return above the bathroom vanity. I shared our negative experience with the hotel clerk as we checked and she offered me a coupon for another nights stay.... I declined and asked her to use this information to attempt to make a stay better for a future guest. She instead refunded the $25 Parking fee. We got home and found a bed bug. Weve not stayed anywhere else and no one else has stayed in my bed. Cant helped to think where it may have come from. Room 833 was our room. I dont recommend this hotel.
Location to Enterprise Center was great.Had a double queen suite with fridge, microwave and sink.Room definitely needed updating. Peeling wallpaper, moldy shower curtain and very dirty looking rug. Bed was clean. Staff was nice. Pool was clean.
This is no longer a three star hotel. It likely was at one time, but not anymore. Room was dirty with heavy mildew smell. almost intolerable. If we were there for more than one night, we would have rebooked elsewhere. Stains all over floor. Furniture was worn and uncomfortable. Restaurant and bar were closed and no real dining options in the area. Comforter on one of the beds had a good stain. As a positive the staff was friendly and accommodating, the pool was actually very nice, and the price was half of surrounding hotels. That said I would not stay there again unless the rooms were completely overhauled. I canβt stress enough how bad the smell was. Our party had two rooms and both were in similarly poor condition.
The best thing about the hotel is the location to the baseball stadium and the hockey arena. The actual location though is a bit industrial with no restaurants nearby and it gives it sort of a bleak feeling as there are train yards and busy streets bordering the hotel. Iβm not sure about the history of the hotel but the outside is very iconic with beautiful murals on it. While our room was fairly large it did have an outdated look to it and the hallways had a bit of a smell to them. There is a very cool indoor Olympic size pool at the top of the building which at night really has a cool vantage point to see the stadium in the Ferris wheel. We did not know the city and got this because it was the lowest rate, at $132, that we could get close to Busch Stadium.As far as the staff they were friendly though but one thing annoyed me. When I checked in I asked about the pool and the hours and the lady ever told us that the towels or at the desk. So when we got to the pool we saw that we had to go back down to the desk to get the towels. Why she didnβt offer to give us details if we were going to the pool, I donβt know. They charge $25 for overnight parking but be aware thereβs an outdoor parking lot right behind it where you can pay $8.75 for the whole day. Overall I thought it was too expensive for what you got and will try parking a little further away next time and using Uber to get us to the stadium.
I stayed in your hotel for a business trip. Never again. It was noisy. The refrigerator in my room was loud. The intercom came on in the early morning with a notification that played over and over. Fine. No problem. What is a problem is that you took $25 of my deposit money to park in your empty garage. This was never mentioned. When I called to get some clarification, your front desk was rude and defensive for no reason. I guess you get what you pay for. Ill never stay there again and wont recommend it. And......your complementary coffee is disgusting.
Room is big. Only real positive. Everything is worn out and in bad shape. Carpet coming up and worn out. Kind of place you would stay on a hunting or fishing trip with the guys. Not a place to stay downtown. Mattress was gross and wore out. Also had βmaybeβ queen sized sheets on a king bed. Had to go to the lobby to get new sheets TWICE. The first time they gave me same size. Second time was finally king. When I called I had to go to the front desk to get them and then was told we needed to make the bed. Not a big deal really but this is hotel. Downtown of a major city. Not sure that is how staying at a hotel is supposed to work.
Pros:The location was great. The bus and train station are across the street and the stadium is just a few blocks away.Cons:When we arrived our room was not ready.They charged us an additional $25/night for parking, which was a nice surprise!The concierge was really nice until I discovered she was trying to get us to attend a meeting about buying into their resort.Breakfast was very expensive.The room was very dark. The bathroom light was extremely dark (Im not sure how they could clean it well)The walls were clearly missing some pictures.The room temperature was set to 72 but it never got below 75.The lamp shades were peeling and the towel rack in the bathroom was bent.
If I could leave 0 stars I would! Lets start off with right away when u walk in u can tell that its dirty! Then when we went to check in the front desk was very rude when I questioned about the extra $125! $100 for the deposit I was told originally was marked in when I booked and a $25 parking fee! What!? The elevators were absolutely disgusting as were the hallways! The only working ICE machine was on the 8th floor to which also house a huge bag of trash just laying in the middle of the floor. It smelled like a dead body in there! Our pull out couch had such a big blood stain that it looked as if someone had died there, when we went to complain we couldnt find anyone, when we went to the pool, it had a white looking film acrossed it and smelled heavily of chlorine (we did not swim) when we finally did find someone they basically said to bad so sad u cannot get ur money back. So we tried to make the best of it since we just spend $300 on a room! We asked for Xtra blankets and pillows the gave us dirty and stained ones. My pillow smelled like a dead mouse! The pull out couch felt like we were laying on a chain linked fence. We could hardly sleep in there...not to mention that both the floors and walls were sticky for some reason. I have nothing good to say the ripped me off odf all my money and only refunded $25 as they said that we destroyed stuff and used things in there (we didnt, we brought our own stuff) I tried to call them and they didnt care and now wont take my calls. Im so very disappointed and upset 100% do not recommend! They had a decent review of 3.5 starts and all of the pictures on their website look amazing, its very bad advertising and I hope they get shut down!
We stayed here years ago and it was great! We recently decided to plan a weekend away 4/30/21-5/2/21 and we paid $400 for the most disgusting room. Our couch was broke in and stained, our carpet looked they had never tried to clean up a stain before, the jetted tub needed a deep clean before being used, our room came with TWO TOWELS, the bed was awfully hard, They have a restaurant, but absolutely no utensils for you to use if needed. $100 deposit, which is fine, but they donβt mention theyβll keep half of that for parking. Itβs $25 a night for parking. The rooms look nothing like the pictures. They need to update the pictures. 10/10 donβt recommend.
Great location! Very big room but it was gross! Dust, stained carpet, it smelled horrible and wallpaper peeling... Definitely needed a deep clean and upgrading. And pool was outta service which is the main reason I choose this hotel. During afternoon after activities during the day I was to bring my 2,6 &7 year old back to hotel to swim. We didnt wanna be in city at night. But the damn pool was under maintenance. Very disappointed. Complained to Booking. Com and they said it wasnt their problem. It was on the website- um no it wasnt. When I made reservations it wasnt listed the pool was out or I wouldve paid more and stayed at the Drury Inn. Wouldnt recommend.
The hotel looks significantly nicer on their website than in person. Hallway carpets are dirty and stained, bed comforter had stains, the room was pretty dinged up, and overall the hotel felt dingy to me. Want fast enough internet to be able to stream a move? You have to pay extra! Their website lists parking as an amenity, but I found quickly that this wasnt free parking and did cost $25 for one night. For the price I would look elsewhere.
Catfish of a hotel if Iβve ever seen one. Does not look like the pictures.This hotel was probably very beautiful 30 years ago.Smells of stale smoke, furnishings are old, and lighting is dim throughout.Staff were pleasant.
The customer service was great. One the room side it was not clean. The floors need to be shampooed. It was uncomfortable and I should have requested another room.
Absolutely terrible. I will say that the staff did what they could somewhat. Based off of what I saw the whole place needs shut down. Things were busted and laying around, dirty, stained, dusty, musty, etc. When I first entered my room I was very surprised with how spacious it was until I starting noticing all the little things. The carpet looked like it hadnβt been cleaned since it was installed. The furniture was definitely either from the grand opening (as were all of the pictures of rooms) way back when or from a garage sale. There were literal whole handprints and a multitude of smudges across the big wall to wall window. The sheets were either ill fitting or just not put on properly. All of these things would have just been annoying and gross but tolerable. Then as I was getting ready to take a shower (had towels clothes suitcase and just everything on the bed getting settled in) I walked by the wall and noticed a bug. A BEDBUG. I was reasonably upset considering I had a toddler with me and all of my stuff was possibly exposed so I called the front desk and explained what had happened. They said they would send someone up but never did. So I went down and brought the bug with me. They did refund my stay but honestly in the long run Iβll probably have to spend twice that amount to ensure my own home does not get infested when I return.
We chose the hotel because it was in walking distance to Bush Stadium. That was about the only thing good about the trip. And I specifically chose the hotel also because my young nephew was with me so we could swim but of course the pool was closed down for maintenance. There are only three ice machines in the entire hotel and every single one of them was out. Itβs the first hotel Iβve ever been to that did not have a continental breakfast. When I kept calling the front desk about the ice machines they were rude and saying youβre not looking in the right place but I went to every single one in the hotel so we had none. That might seem a little picky But we have been out in the hundred degree weather all day long. Again the only thing good about it is it is close to Busch Stadium in the arch. We will not be returning.
The carpet was stained (and sticky in 877), the refrigerator struggled to cool, the couches were stained and wore in greatly. There was a gross smell also, in which we purchased air fresheners from the store to help with (we were there for 3-days and didnβt want to smell the grossness). All rooms (we tried 4 total) on the 6th floor (in which we tried two) exterior of the building were 80 degrees+, which is why they gave us two more options on the 8th floor (totaling 4 rooms, two floors evaluated), which were cooling appropriately. I did not find a working ice vending machine on any floor. Some were open as if they were under repair, others gave the appearance they were working but would not distribute ice. The staff were nice, the hotel has great potential with its design and location, but you need to truly invest in the property. The staff comped our parking in light of all of the listed issues, which would have equated to $75 additional in fees, which I feel was nice of them. The β7β rating is based on the staff helping the experience. The building condition and amenities (with most not functioning) deserve a 3.
Without the exceptionally great staff I would have rated it a 1 star. Staff was accommodating with excellent customer service. The hotel has water spots on the ceiling and I saw broken outlet covers laying next to the hallway wall. My room was non smoking but smelt of cigarettes. The room was dirty and my daughter stepped on what she hoped was a raisen. I found a hair in my sheets and they were stained. After breakfast i had to wipe my kids shoes down as they had sticky residue on them from the carpet by the buffet line. The cleanliness of this hotel is seriously lacking. Also a 25 a day fee for parking was not disclosed until check in.
The staff were not very accommodating. I had an issue with my refund being placed on the wrong card. They DID NOT refund the amount from the card they took it from but instead they applied it to a card that was denied by them to process payment. When I was told they would place it back on my debit card, the card they took their deposit from. I am very upset being as though the money was placed on a maxed out credit card (what the room was held with originally but changed once I got to the hotel). Basically they told me their mistake but I have to deal with it. I am very upset. NEVER stay here! The room wasnt even worth the $150 a day stay.
Staff was great. Everyone was nice and helpful. The room was not clean. Food crumbs and French fries on carpet. Walls had areas of what appeared to be spilt wine on it. We chose to stay due to downtown being full, but Iβm hesitant to stay again.
The hotel was absolutely filthy. There was splatter stains on the wall that were old. There was blood drips on the walls, the dust was piled up on the headboard and dressers, the carpets were sticky and stained, the couch was stained, the bathroom frame had hair stuck to the top of it, the bathtub floor had a film on it, the windows had smudges and stains on them. The air vents had caked on hair, dirt, and dust. Overall the hotel was awful. The one good thing was the front desk, specifically Sharonda who showed exceptional customer service. She was absolutely wonderful and understanding. Iβm sure she gets this kind of review a lot and to continue to have such a patience and positive attitude with customers is remarkable. Sharonda needs to be picked up by a high end establishment and be the face of a Marriot, Hilton, or Sheridan because she would be such an asset to a much better company. My only hope is one of these companies sees this reviews and swoops her up.
Honestly I will never come back. We booked a room for last night and it just kept getting worse. Walking into the hotel looked beautiful. Walking into our room, everything seemed to be large and beautiful too...but as you got closer it was nasty. The hotel phones were dirty, the floors were filthy and everything was stained. So grimey! They charge for every little thing and dont tell you until you arrive. Our hotel phone stopped working, so I couldnt call for front desk help to even fix the phone but when I called them with mine....the girl was rude. She had so much attitude. Also the pool is not heated (minor complaint) but still dont put that in the description because our baby couldnt get in the water so we had to separate the family fun. But while we were up there other guests starting talking about their terrible rooms and service too.
DO NOT STAY HERE>>> We stayed here on the 4th of July. Positives: Location is great. Room size was great for a family of 5. Staff was attentive and nice. Negatives: Price you pay for room and parking for the quality is a joke. Our room smelled like moth balls. Above the lights in the bathroom it was completely open (looked like an elevator shaft) leaking cold air. Lack of professionalism from the staff. They were super nice but just lacked that degree of professionalism you would expect for a hotel in this price range. The lobby was in good shape but then you get the room and its just bad.
This was by far the worst hotel my husband and I have stayed at. When we walked in our non-smoking room reeked of smoke and weed. We got in late so we decided we could deal with it and went to bed. When I took my shoes off I noticed the carpet was wet all over. The shower leaked all night and the bed was extremely uncomfortable. When we woke up I noticed the floor had actual mold all over. Also they do not serve a full breakfast as said. And parking was $25 for the night. It also was extremely sketchy parking.
We really enjoyed our stay!! The building was beautiful!!! Enjoyed the fact that you guys had a parking garage! Staff was great, Henry at the front desk was very helpful and nice and a few ladies in housekeeping, sorry I did not catch names, were very nice! The only downfall of hotel was the decor on the inside. Hallway carpet needs to be deep cleaned or replaced and the rooms were great and bigger than I expected! Just a little outdated. The sofa was worn out and an ugly red. But really the hallway carpet and sofa were the only negative of the hotel. We really did enjoy our stay
Why wasnt it a poor stay is more the accurate question. We arrived late, looked at 4 different rooms and they were all equally disgusting. One room actually had black mold growing up the wall (817), one smelled strongly of smoke. We found food from previous renters in the fridge. We asked for 6 sheets to cover the floor we were so disgusted. There was a hole in the wall, and the headboard was falling off the wall, we found a rogue used eyelash under the curtain. I had brought my own cleaning supplies and when I was done cleaning surfaces and high touch areas the rag was black. There is no way they are cleaning anything. There is no alarm clock, coffee maker (not that I would use it), extra TP or soap in the room at all. Would have asked for a refund the first night but it was too late. Ended up leaving the second day, staff wasnt even surprised when we said it was disgusting. They seemed very friendly and completely on our side. Stained, dirty, and the most disgusting hotel room Ive ever been in in my entire life.
The pictures are deceiving. Our room smelled like must and mold, it was very out dated, their was so much hair and fur left in the bathroom that was not swept up, the carpet was stained, the curtains were stained, the wallpaper was peaking from the walls, only one elevator worked, the pool was closed, the fountains were off, and the ice machines didnβt work. We ended up leaving a day early just to not have to stay here one more night.
Good deal for a nice room overall. The staff was very friendly. There was no coffee maker in the room but they had complimentary coffee in the little coffee shop downstairs (which I didnt know about until I was leaving). The signal in my room was not great, and there was no do not disturb sign so houseeeping knocked nice and early. Other than those minor things, I had a nice stay for a great price booked through a third party site. Its the perfect location if youre heading to an event at Enterprise Center.
This was one of the worst experiences I have ever had in a hotel. It is evident that the ownership is letting this hotel deteriorate.For a 4 night stay, there was no servicing of the rooms. None. Not trash or towels, sheets, toiletries or toilet paper.The carpet was stained and in severe need of replacement. I felt dirty being in the roomI have stayed at this hotel for years and years and but after 3 years away and returning to the mess that it is, I will not be coming back.
If I could give this place 0 stars I would. Truly disgusting. DO NOT STAY HERE. The room air did not work. Stains absolutely everywhere. The worst however was when I removed the blankets off the bed and there were pee stains and BLOOD STAINS on the bed. We were Offered a gift certificate for our next stay, but I wouldnβt stay again even if they paid too. HORRIBLE.
Staff were very pleasant. Bathroom was very clean. Water pressure outstanding in the shower. Carpet in the room was stained and although it was a non-smoking room. It smelled like cigarettes.
The room was very nice and spacious. It looked like the end tables were not wiped down but as much as we travel, hotel cleaning everywhere has gone down the drain. Our next hotel during our trip had a cheetoo under the couch. There was not any free coffee even anywhere. Very dissapointing that they took away coffee pots in the room and didnt even serve free coffee in the lobby. Had to also pay for parking. Also, no hair dryer in the room.
This hotel feels dated and unimpressive, but for the price it was a good deal. Close to the metro station. Clean and felt safe. The staff was nice. Fine for a single guy on a business trip. I wouldnt go here for fun.
The hotel was easy to find and the nice people at the front desk made check in and check out a breeze. Everything about the hotel was run down: The room smelled terrible and the AC didnt work. I made the mistake of walking barefoot on the carpet which nearly turned my stomach. I managed to get a few hours of sleep in, took a decent shower in the morning, and left. This place is not my cup of tea.
Most of the staff was very friendly. Was a mix-up with reservations. Rooms were prepaid, one room was canceled. When we arrived, we were checked in but not under the reservation since it showed in the system the entire reservation has been cancelled. When she ran my card for what I was told was for incidentals only but I was billed for room as well on top of the hold for incidentals. Could have been much more friendlier and inviting upon check in, guests who had been traveling all day into the early morning hours were just looking for a place to lay their head for the night!!The rooms were VERY nice, clean and SUPER comfortable beds. LOVED the old fashioned charm thru out the hotel!! The indoor parking ramp was very nice but it is NOT included with the room. Extra $12 a night.With that being said, as of today its been over a week and still hasnt been corrected nor has the incidentals been returned. Not a great start of a family vacation!!
Our room was huge and amazingly quiet and clean. You could literally hear a pin drop. You also cannot beat the location. The staff were friendly and helpful. We really enjoyed our stay.One thing that would really spruce the place up would be new carpeting!
This hotel is just fine IF you are just needing a place to sleep. The room was clean, the sheets were fresh and the AC worked just fine. It doesnt have great amenities and you have to pay $25 for parking per night of stay.I was here with two other guys and none of us had issues. If I was bringing my wife, I would have had to stay somewhere else.The staff was good to us and very nice with a positive attitude.
NOT great. Save time, spend the extra cash and just pick a nicer more upscale place, you wont regret it. What we paid for our room was not worth. I was really disappointed. The suite smelled of stale cigarettes mixed with musty carpet. The towel bar came right out of the wall when my husband went to dry his hands, the refrigerator barely was cold enough to keep food from spoiling, and the reading lamp had exposed wire coming out of the socket where the bulb was. Couldnt wait to leave...oh and they charge $25/night for parking which is outrageous.
The hot tub was screwed in and blocked off with a piece of board, and the food was way overpriced! It was a very nice room, and was very spacious. They had security key card locks on the elevators at night. Which means the elevators dont work, unless you have a room key! Very secure, and protective! I liked that!
Honestly was a little scared by the mixed reviews but this hotel was awesome!!! Walking distance to everything my brother and I wanted to do. Pool is nice and the staff is super nice too! We did wonder what the light switch that didnβt turn anything on was for but thatβs not a big deal. If I go to St. Louis again I will definitely think about staying here!
My son and I took a trip to St. Louis on June 20 through the 24th. We stayed all 3 days at Too Hotel on 14th St. Here is why you should stay. Use their website to make reservations. They give me $177.00 coupon for booking that method. Made the cost with taxes and fees to $100.00 a night. The bill was $301.00. We parked in the self parking lot (8.95 a day. You can pay at kiosk or online. Just pay at Midnight to get full 24 hours as the hotel charges $25.00 a day for self parking. Lot is beside a Federal Building with guard so its very safe) behind hotel and used the rear exit by hotel coffee shop thats open from 7 to 11.The room was large and everything was clean. Furniture is dated but in good shape & clean. Its super, super quiet. Pool on roof but was closed and probably has been for a while. I wouldnt expect that to change. Elevators all worked and clean. Need keycard to use so felt safe. Outside of hotel there is no security but its lit up. Trash built up in corners some but not bad. The room has microwave, refrigerator and sink area. Couch, chair, coffee table and work desk. Flat screen was a bit small for size of room but it worked well. Ironing board, iron and hair dryer plus coffee maker topped off the room.Why you wouldnt want to stay. The employees are all so unfriendly it seemed like just greeting you as you walked through was too much energy expended. One ice machine in the entire building. Eight floor in the far back corner. I couldnt find one Coke machine that worked. They dont accept coin or bills just credit cards. No breakfast or grab & go. Just coffee shop in a.m. no food.I would stay here again and it wasnt a bad hotel. Just dont expect a lot of amenities.The internet had rooms for $159.00 so definitely go to their website to save some money.
We are SO disappointed in this placeβ¦ First off the elevators look as if a soda exploded In it. Super gross, I didnβt want to touch the buttonsβ¦ we finally check in and our room was FILTHY!!! Crusted FOOD left on the couch, Stains & crumbs & dirt all over the floor. Sticky door handles. Dirty mirrors, broken fridge, black stains on the bed spread!! The last straw was finding a PIECE OF BROKEN GLASS ON THE FLOOR!! We ask to switch rooms and next room we get is JUST AS TERRIBLE!!!! Stains everywhere, DIRT everywhere!!! We canβt relax and we donβt even feel comfortable enough to take our shoes off! SO WE MOVED ROOMS AGAIN!!! And this room AGAIN, was awful. THREE room switches & We are still not satisfied.We are completely disgusted and had no where else to go for the night. We ended up leaving around midnight, because we could NOT stand being there.This place was not cheap, NOT worth a penny, let alone hundreds of dollars that we spent.It makes me so sad because my husband and I are not complainers.. but I can not believe how bad this place is. π©π©***UPDATE: We received an email from OYO saying we would receive a refund, but they reported to booking.com that we would NOT receive any form of refund! So not only are they disgusting but they are liars!!!!!***UPDATE: it has been nearly 3 months and we STLL HAVE NOT RECEIVED OUR REFUND!!! They keep giving ridiculous reasons. Even saying that they didnβt charge our card!! When they obviously DID!! Absolutely insane.please please do not ever stay here, and please spread the word. They are liars & cheats, and will do everything possible to cheat you out of your hard earned money.
I travel 8-10 months of the year for work and this was the least enjoyable place Iβve been in years. They have a parking garage with a sign that said βlot closed/fullβ. So I assumed it was closed but when I called they assured me that it wasnβt, that was to throw off the people from the enterprise center and keep them from parking. Idk how I was supposed to know that, so I proceeded to attempt to park for over an hour while there were many people taking up 2-4 spaces for one vehicle. Maybe the lot really was full? Iβm not sure I was verbally told and assured there was space. I ordered door dash that had a dispute at the front desk on what all was left w them. They made some insinuations that maybe it was someone elseβs food or I was taking someone elseβs? Not sure. Then there was a large pee or blood stain on my bed. Like majority of king sized bed I found it while checking for bugs. at that point it was 2ish in the morning and there was just the valet or security up front no one at desk when I was down there for help. I slept on the couch bc I was dead tired from my day and couldnβt politic or wait for them. then they refused to refund or anything. I had my puppy w me or I would have just slept in my truck. I have photos but am not getting the option to add here.
Sub par for a hotel, but passable. If you can afford to stay elsewhere, I would.The room was rather old, outdated, and grungy. Upon first entrance, our room had an odd smell. Kinda like someone had been smoking in a non-smoking room. We did have a full suite with plenty of room and a view of St. Louis.The couch was stained and the shower curtain as well with various colors. There were only two towels in a slightly run down bathroom, no tissues, and no additional rolls of toilet paper.The is a mini fridge, but there was an accumulation of wet slightly pink liquid at the bottom and the back was a solid block of ice. I dont think thats supposed to happen. There was a microwave, but no microwave plate.The beds looked kind of odd almost as if something was missing. The box spring was visible (no dust ruffle) and a portion of the metal bed frame stuck out past the edge of the bed where it would be easy to hurt yourself. The coverings felt slightly too small for the bed and at least one of the pillows was 100% lumps.There are two old phones plugged into the wall, and at least one of them doesnt work. There are two TVs, and at least one doesnt appear to be working. There is also a pool and the hotel is within walking distance of many things in the city including the arch.
This is one of the worst hotels I have stayed in. The rooms are large but the furniture is filthy. The furniture looks like it came directly from a frat house. The pullout bed in our suite was completely unusable. All the springs in the pullout bed frame were missing and the mattress was bowed. Neither of the television remotes worked in our suite and one of the outlets did not work. The door to our suite had been previously pried open with what looked to be a crowbar. The location of the hotel is not very useful for walking to get food and the parking garage is atrocious. The pool was closed while we visited so that was also a let down. We visited with two small children so our requirements were a clean suite, safe environment, working pullout bed, and convenient location. This hotel failed on all parts.
The red lion was the venue for our daughterβs wedding. The city view ball room. It was beautiful. Gina took care of making sure the room was done and ready. It was perfect. The staff was nice. The rooms were a little dated and could use a make over but overall we did not have to drive home which was great. Everyone loved the view of downtown and the Arch. The food and the bar service was great. Good time by everyone who attended. I canβt say enough for the staff who catered the wedding. Great Job! Thanks again Gina!
I stayed here July 4, 2015 and I liked it. The staff were very friendly and they even up graded my room free of charge to the Executive Queen Suite after finding out I was military. The room had a great view of the city and the hotel offered a lounge which was stocked with drinks, water, and little snacks. The room was pretty clean, but the floors could use some work. Either new carpet or a deep cleaning.
If there were a 0 star option, that would be my choice. The place was filthy! There were stains all over the floors, chairs and ceiling. The desk guy was rude. No Ice on any floors! No coffee pots in the rooms nor anywhere on the property. No blower dryers. Trying to get in and out of the parking garage was a pain. I always had to call for help. I cant believe how much I paid to stay here. Even if I was offered a free visit I would not go back.
To say I am disappointed in our stay is putting things extremely mild. I had reservations for weeks, had called to check the day before and had also called in regarding the sleeper sofa in the room as well so one would think that they did indeed have the room as they said when I called. I arrived at 10:30pm with multiple small children after a long drive only to find out that they had my reservations but had given away the room I was supposed to have. There was not another room that was equivalent, so we had to cram 6 people in a room that did not have enough beds. When we got to the room the sheets were absolutely filthy and we did not have towels.The tvs did not work properly. I went down to the front desk the following day to see if we could have them looked at and was met with an awful lady who yelled at me that I was doing it wrong and that any issue I had with the hotel that wasnt while she was working was not her problem. I spoke to my son telling him that I was having a bad day and she yelled back at me that she didnt need to hear my attitude.Sunday morning I attempted to take all of my children swimming before we were set to leave only to find the pools locked. They had put chemicals in but had not put up any signs or let anyone know. There was a large group of other guests waiting outside the pool doors as well who were not happy. When asking the staff at the from desk about a luggage cart, we did not receive a response. The only person who came out to help was the lady who worked in the cafe.Everything about this stay was disappointing, gross and some of the worst customer service that I have ever seen. I myself have never left a bad review for a business because I know that people have circumstances beyond their control, but all of this was fixable with some effCafe.This was terrible and they will be hearing more from me.
Stayed here this past weekend for a cardinals game. Got a decent deal on it so wasnβt expecting much. And it pretty well lived up to its expectations. It was livable for a night, Iβm not a picky guy it was just a little outdated and slightly dirty. All in all itβs a good place to stay if your on a guys trip but donβt bring you girlfriend she probably wonβt like it lol. Very friendly staff a/c worked great (saw some reviews saying it didnβt) and only about 15-20 min walk to ball park village. Wasnβt too thrilled to pay $25 for parking after booking a room but oh well. Would definitely stay there again.
First when we got there looked around old room but I was ok with it being old then I checked the mattress, just always something I do. There was a massive yellow brown looking stain on it I had my husband go look while he was looking I tried to turn the light on in the bathroom and it didnβt work. Called the front desk explained how disgusting the mattress was and the light wasnβt working. Front desk apologized and immediately switched us into a suite. Very old hotel room but spacious, dirty carpets stains everywhere checked the mattress which looked ok. Bottom line worse hotel room ever. The staff was fine and accommodating and the pool on the 13th floor was very nice. We wonβt stay there again. The old building vibe would have been cool if only it was cleaner.
The worst and most disgusting place I have ever seen. The floor of the room was full of stains, the walls disgusting, an unpleasant smell, the smell of cigarettes, the room was very dark, it felt all dirty. I started cleaning the room with Lysol and found the back of the bed with a horrible layer of dust. I felt horrible disgust and couldnt think of spending the night there, and after 1/2 hour of checking in we checked out. The COVID cure or some unknown variant must be in that hotel. Dont waste your money there, sleeping in the car is a thousand times better than that hotel.Pros: The guy at the front desk was nice and itβs not his fault.
Its laughable this place charges $100 for incidentals. 7 days after checking out they still owe me a refund for what I feel is an unnecessary charge. They told me it was for insurance which made me think; what is there to destroy? The place is dated and in desperate need of being renovated. New wallpaper, carpet and furniture would be a good start. Ive stayed at budget hotels nicer than this place.
Where do I begin...No trash can in rooms...anywhere!Only 2 towels in room (was a double queen room)The smell was awful in the hotel!Carpets torn and very badly stained!Remotes did not work in room!$25 parking fee!$100 deposit....not sure why this was!Clerk checking us in was rude....told us he cant promise the rooms would be clean, as he didnt like the housekeeping staff!!Very low water pressure in shower!
My expectations were low so I was really not surprised nor disappointed. First, this is an older hotel and it needs a remodel. It voasts being in downtown but that is a real stretch.Plus items:Our room was better than expected. It was very large, the bed was comfortable, TV nice, good couch, nice fridge and sink area. Very helpful and friendly staff. They even opened the fitness center after closing to allow a great view of the fireworks.We had a very good meal n the Coluumns Lounge. Good parking structure.No so good items:Ice machine broken on every floor and had to go to the lounge for ice. Light in shower/toilet area extremely dim. No on room coffee maker, no breakfast, no do not disturb sign and was awakened at 8am by maid. Parking is $25 a day.Just know and understand what you are getting if you stay here.
The hotel is located right downtown off the highway across from the hockey stadium. The lobby was very inviting and the manager Henry was very pleasant and helpful with the check in process. The rooms although nice in size are very outdated. They have wallpaper, dirty carpet, beds with no fitted sheets, old pillows and no microwave to make a few. It also had a little Smoky musty smell. The bar had cheap drinks for happy hour and the gym is decent. Overall decent place but needs major updates.
On May 8, 2019 I booked and stayed at the Red Lion Hotel I booked two rooms at this hotel for an event at the Enterprise Center, check in was at 3pm and I had previously called to see about a early check in as there were three other women traveling with me but was told that would not be available so my friends and I went to have a bite to eat and burn up the extra hour until 3pm. Upon our arrival at the hotel at the actual check in we were informed there would be a delay in getting into our rooms so we went into the bar area for a cocktail and two hours later we still werent allowed to get into our rooms, we were told they had been overbooked the night before and possibly staffing issues prevented the rooms from being ready. We were extremely frustrated as we would have liked to shower for the concert after our 2 hour drive but that wouldnt be an option. We finally got into our rooms at 5:30pm and didnt expect to see the stains all over the curtains and carpeting, the marks all over the walls or the large trip hazard tears in the hallway carpeting that also had stains everywhere. This hotel has the potential to be a great hotel but it would take a lot of work. The beds were pretty comfy and the showers were nice my friends and I did enjoy a very good breakfast in the Bistro in the hotel before check out. I wished this review had been better but I am being completely honest, I just wished I had read the reviews prior to my booking but being from out of town I was just trying to find something close to the venue. This hotel was not worth the money I paid for the rooms and I will be booking elsewhere the next time we visit St. Louis.
Our recent stay was less than satisfactory! Location was great for going to Enterprise Center, but all other experiences were poor. We arrived at 3:30pm to check in and were told our room was not ready. We had to wait 1.5 hours in the lobby. Also at check-in we were informed there was a parking fee that we were not made aware of at booking. When we got to our room, the thermostat was broken and it was hot in the room. On the morning of checkout, a staff member knocked on the door at 9:00am to see if the room was vacant, and we found this to be very rude! This hotel is outdated and could be considered somewhat dirty. The couch in our room was very broken down and had stains all over it. Carpet in hallways was ripped and bubbled - this is felt to be a safety concern for falls for guests. There was never an apology or service recovery attempted during this stay for the inconveniences that were experienced.
Rooms are good sized and comfortable they also have two TV sets. Cleanliness is lacking at times. Most times the rooms are clean but the last couple of stays have been the exception. One room had stains on the carpet and remnants from a party stuck to the ceiling. The other had toenail clippings scattered around the room and missed by house keeping. Bathroom is clean and so is the tub. The room is Ms are quite and the climate control works well. Parking is not included in the room rate and is within the hotel complex. Your vehicle is secure and out of the weather. I dont mind staying at this hotel.
Location was perfect.for us. The room size and bed was fantastic. There was a refrigerator and wet bar area that was great. The staff at the front desk was friendly. The parking garage is definitely only meant for.small vehicles. The woman in the exit booth of the garage was absolutely no help at all and did not want to look at or interact with us at all.
By far the worst hotel Iβve ever stayed at. Aside from the staff who were friendly and accommodating, this place is an absolute mess. My room had an overwhelming cigarette smell, there were bugs in the sink, hair in the bed, blood stains on the carpets, dust everywhere, stained towels, the list goes on and on. I would not recommend this hotel to anyone.
Employees were very kind and some of management seem overworked and some employees seemed to be in training. Which is all okay, but could cause a lot of issue, potentially. Check in was fine, but our room was booked out to someone else, offered free parking for a different room, which we had no choice, but was fair. The 13th floor balcony and pool hot tub were not working, so that was huge disappointment. The decor was out of date and is undergoing a switch to condos in half of the building. Not sure if that is the intention for the whole building or not, but condo owners have a separate entrance. The pool area was okay- my kids loved it. Many of the extras (towels, hand soap, etc.) were either not there, not enough, or non existent. The hotel has great bones and some really decent employees and managers. They should get a raise for making them deal with people who come in expecting a 4 star hotel, of which it is not.
The staff is super nice, but the rooms are disgusting. Everything is stained- from the curtains to the sheets. We slept βonβ the beds with our own pillows and blankets, not βinβ them. The elevator was full of smoke where apparently someone just finished smoking weed in it. The whole place is really gross. I could only imagine what kind of stains could be up on the curtains, in the chairs, walls and beds. Also, if youβre looking for some entertainment- my kids would hardly go to sleep for watching the street walkers at the bus stop across the street! There were hookers and a fight, and some homeless guy nodding out on the bench. It was a trip weβll never forget.
Location, good. Service, though obviously understaffed, was able to hold their own over a busy weekend. The hotel itself was mind-blowingly bad. Do not let the photos on the website fool you. They either spruced up a single room, or altered them digitally. Neither room we had was anything close to what the Hotels profile shows.Having dug into the OYO brand after feeling like we had been duped, we were disappointed to learn their reputation of being a catfishing value hotel brand.This hotel is what happens when a big brand moves leaves and someone buys the remains. The outside was clean, given where it was located. The parking was onsite, which is nice. They have the appearance of valet, but there were no workers present our entire stay. The lobby was clean and very bland. For a building with several hundred rooms, we only saw a few luggage dollys. They show an in-hotel bistro, its closed down. Pool, under construction to the point its not shown on some sites. A bar thats open. A cafe with very limited hours. Vending & ice machines broken down at most locations. The halls looked like carpeted construction zones.The rooms resembled something one would see doctored on a reality tv show of a rundown hotel. Both rooms had extremely bad odors and stains all over the floors, walls, and couch. Broken drawers, dead plugins, one room had a broken AC (stayed 75+ w/ unit on 68 all night), two pillows and towels. Linens were itchy. TVs and fridge worked.Dont stay here.
Great location to Enterpise Center, literally accross the street! There is nowhere to hang out at the hotel past 9pm. They locked the outdoor area thats on one of the upper floors which is the only place to hang out if you dont want to be in your room or you want a smoke and not have to sit out in front of the hotel. This is a hotel for sleep and thats it. Do not exprect an outdoor place to sit outside past 9pm! I felt the rooms were clean and my bed was really comfy! I slept great! I actually love this hotel, but just wish it had a safe place to sit outside and hang out and have a smoke that was open past 9pm!
The room we received was a double queen bed room and i was very surprised by the wonderful size of the room itself the bed was very comfy and the downed comforters was great. The one thing i thought they lacked was we had four people in our room and they only gave us 2 towels and after we called down to guest services they said they would bring them right up and they never did. I also think the decor is dated compared to other establishments i stayed in. Now one thing i really enjoyed was the new coffee place in the lobby good prices and decent coffee.
I would no recommend staying here especially with kids the room smelled like weed and smoke. We found rat feces in one of the queen beds. We did not get a good nights rest. The night check in person who was there was not friendly. I will not be staying there again especially with what we paid.
- Address:400 S 14th St, St. Louis, MO 63103, United States
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