MassageLuXe

I had a gift card that I used with 3 hours on it and was pretty much hassled to purchase/ convert it to a membership. I cancelled my membership a month later and was told that I’ve lost my 3 hours. I asked to speak with a manager, the secretary stated , “Erica” would not be able to help me either and there’s not a corporate office that I can take my complaints to. The gift card was gifted to me and I can no longer use it! Poor customer service, I would’ve been satisfied with 1 hour back.

This used to be my home base location but the quality has really went downhill. My therapist I used for years was amazing but he left and the last two massage therapists Ive tried have not even given a massage. It was literally stretching and traction with minimal actual massage. Not to mention the front desk staff is different employees and has turned from having a classy and relaxing demeanor to a rude and ratchet demeanor. Ive learned my lesson and will stay away from this location from now on :(

It’s very unfortunate to learn that the owner’s main and only focus is money and not customer service. The employees are great but I will not spend my money with someone who doesn’t value their customers and pawns customer issues on employees with no power.

ROSILAND GAVE ME THE BEST MASSAGE EVER AND I HAVE HAD MANY. YOU CAN REALLY TELL SHE HAS A PASSION FOR HER JOB. I WAS VERY TENSED BEFORE MY VISIT AND AFTERWARDS I FLOATED ON AIR BACK TO MY VEHICLE. EVERY MUSCLE IN MY BODY WAS RELAXED. THANK YOU ROSALIND!!!... ILL BE COMING YOUR WAY AGAIN SOON.

I’ve been going to Roree for a few hydrafacials now. And my skin feels so great. It’s looking so much better than it was also. I highly recommend her.

The 60 minutes massage is actually a 50 minutes massage and the 90 minute massage is actually 75 minutes. Today I got really frustrated about it and cancelled my membership. I felt scammed. I see a massage therapist (Kelly) at Indigo Massage who is wonderful and she honors the time I pay for (price is the same I pay at Massage Lux as a member). It is inconvenient for me to drive to Indigo because it is a 20 minutes drive for me, so I decided to try Massage Lux. However, after a few massage sessions at Massage Lux, I realized that it is worth driving further to see Kelly at Indigo and get my 60 or 90 minutes of hands on massage for the same price.

The massages are advertised as 60 minute massages, when in reality they should be marketed as 50min massages. Youre not paying for 60 minutes. On top of that, theyre never actually hands on for 50 minutes, maybe 45 minutes. I get they need time to clean up between clients, but then dont tell me they do 50 minutes hands on. And half the massage therapists dont know what theyre doing.

We went in for the 49 dollar fall special. And wound up spending over Double that. The person who made the appt didnt bother to tell me I needed to purchase that special on line. At the end of the massage( which was fabulous) I was charged almost 200.00 for both . I wasnt happy then, and Im still not happy now. I tried calling , I wanted a manager. She was not in that day, was told she would call me back the following day. She didnt, She never did. The assistant manager did....4 days later. I gave up on this , we will never go back or recommend them. Deb Simmons. I am still wiring for the manager to call me about this, dobyourself a favor, go somewhere else

Highly recommend a different location. Booked at this location for the first time. Had a facial and massage booked for today. A couple days after I booked the receptionist called and advised that the person who does facials will not be available today. So we canceled the facials no problem. However, the day of our scheduled massages one of the massages had been rescheduled without us knowing. Bad experience will not recommend.

They do not tell you in the beginning that you will need to pay to reactivate your account. Brittany the assistant manager was very rude with an attitude while explaining the situation. This information should be told to the customer when the ask to freeze the account in the first place! And if its not, all the attitude is unnecessary, esp from an assistant manager.

Ok, I hate to do this but...This was my first massage & I was super excited about it. However, I did not receive the full 60 mins, she stopped 10 mins prior to. Im not sure if this is normal but the lady who did my massage, as sweet as she was, kept cracking her knuckles non stop, she was even using my body to further crack them. I literally felt her pushing against my body to crack her knuckles! I couldnt relax because of it & I started to think she needed the massage more than I did. Not only did her knuckles crack the WHOLE ENTIRE TIME, I could feel them rolling around. It was weird & disappointing. Truthfully I feel sorry for that lady, her hands must hurt..A LOT! Needless to say, the experience was bad! Sorry.Oh, but the facility is beautiful!!

I live in Indiana. I called MassageLuxe to ask about gift cards for my son and his wife. Kate took my call and walked me through the process. She was very kind and helpful. Im sure that they will have a wonderful experience.Thank you Kate.

Took my daughters yesterday and we really enjoyed ourselves. My masseuse, Marcus was fantastic!! I even signed up to be a member. He was firm but gentle and very knowledgeable. Next appointment already booked! You wont be disappointed, promise.

Friendly staff and great ambiance. Ive received a few massages here and all have been great experiences. Recommend their membership program if you anticipate getting multiple massages. Very cost effective.

Absolutely horrible experience. I had a gift certificate which I tried to give the front desk when I got there - they wouldnt take it until after the massage. Then I waited 20 minutes so I didnt get a full hour, and THEN they wouldnt accept the gift certificate because it was too old. It was purchased in December 2018. The massage wasnt good either. I want my money back.

Clean, friendly, and professional. Jerome does great work and is a pleasure to talk with.

My facial was terrible you can tell the workers don’t care at all. I rather pay a higher fee for a great experience somewhere else than think I’m getting a deal here. The staff are unwelcoming and don’t provide the time you pay for.

While the customer service was good, the massage was not.We scheduled a couples massage a few weeks prior. One hour before our appointment, we received a text saying paperwork was sent to our email. It was not, so we had to fill out the paperwork upon arrival. This caused us to not even get back into the room until 10 minutes after our session was supposed to start. Here’s the kicker. We ended up getting done BEFORE the hour mark even hit. They neglected to tell us, it’s only a 50 minute massage. That 10 minutes of the 60 minutes is allotted for the therapists to ask questions, sanitize & flip the room. And because of the paperwork fiasco prior to, that cut into our massage time so we ended up only getting a 40 minute massage. & it was just terrible - it was so rushed it wasn’t even enjoyable.**UPDATE - email of appointment notification was received … at 7:08pm. Our appointment was at 7:00pm. What. A. Joke.

Exceptional service each and every time!! Always leave feeling like a new person! Check out Becky if you need any waxes or facials! She is the best!

Everything was wonderful. My massage therapist Amy was excellent!

I booked a reservation for my daughter and I for my birthday. I just wanted to spend some time with my daughter before she leaves for college. They called me at 9:30 pm the day before my appointment to tell me they had to cancel because of an issue with the massage therapist. I understood the issue, but they didnt offer any type of compensation. I was really looking forward to it, but I guess they think its okay to do that to people.

My massage was very relaxing. However I paid for a 60 minute massage and I was only massaged for 45. Five minutes of the beginning is just you undressing. And then my therapist stopped TEN minutes early and then I got dressed and came up front to pay. I am aware that sometimes they do the five minutes at the beginning and end for dressing but I was pretty shocked when she stopped ten minutes early. The therapist also only wore her mask covering her mouth and not her nose.

I have a monthly membership and massages have been overall good, though the turnover rate is high so as soon as I get a therapist I really like it seems like they’re leaving. I got one facial there and wouldn’t get another. It’s supposed to be an hour (50 min) but only lasted 30min! $75 (including tip) for a half hour service is not something I’d indulge in again. I can get better facials that are truly an hour for the same price or less elsewhere.

If I could give a 0 star I would, The therapist failed to do her job and she was way too sensitive to my requests. I DO NOT RECOMMEND this place at all!Poor attitude and poor comprehension skills.DO NOT GO THERE. The therapist felt that she did not want to be at work, her attitude was very very poor.

The massage was a spiritual, uplifting experience. It relieved much tension all over my body and I am still feeling relaxed the next day. However, the reason my review is 3 stars and not 5 stars is because I felt the pressured sales tactics at the front desk was somewhat unprofessional and unnecessary.

This was my first time getting a massage and facial. Facial was nice. The massage was great. She payed attention to detail on the areas I wanted her to hit the most however, the room smelled like feet! It took everything in me (because I needed this massage) not to get up and leave. The second she stepped back in the room 😳I would mention her name but dont wanna embarrass her. Please MassageLuXe do better.

They do such a wonderful job! The customer service is on point, the rooms are cozy and relaxing, oh and of course really great all around experience. I always leave feeling so relaxed and rejuvenated! Ryan is the best as well! He takes amazing care of his clients. He is highly empathetic and intuitive to their needs.

Had a massage with Norma today she was AMAZING!! I travel weekly for work, and was able to get in on short notice which was great. My back and shoulders are always tense, Norma has a great technique that really loosened up my shoulders. Her pressure was perfect and firm! Would highly recommend seeing her! Relaxing and relieving!

Massage Therapist did a nice job. The atmosphere was nice. Front end team members are professional. The only thing I did not like is that the actual hands on portion of the massage is not the full time selected. There is 5 or so minutes deducted from the beginning and the end to allow for the client to change and prepare and for the therapist to ask questions. This should be noted on the website or communicated. If purchasing a 30, 60, 90... etc, minute massage you are really getting 20, 50, 80....minutes of hands on massage time. The entire time should be devoted to the hands on massage and Ive been to other independent spa vendors that begin the allotted time once the hands on massage commences. Unfortunately I will not return here.

I’ve been getting massages and facials for about 3 years at this location. Today, I got a massage and facial. Both therapists were very professional and welcoming. However, the esthetician was extremely gentle during the massage as if she was scared to touch my face. I also wasn’t informed that the therapist would be wearing gloves during my service. It definitely took away the from the full experience of relaxation.It also seems like no one is looking over the charts prior to a treatment. Why am I filling out information if no one is reviewing it? The massage therapist did not ask me what kind of massage I wanted either. She did her own thing.

I made an appointment for full body deep tissue and was told by my masseuse that she doesnt do deep tissue 5 min in to my massage. She never massaged my legs at all. When I called to complain they said Bernice does do deep tissue which mad this worse. It wasnt about her ability to do it. She was on some lazy ish and didnt feel like doing it. Go to the one on Rock Hill, theyre way better and consistent.

Service was subpar, overpriced and I was coerced by misinformation into services that were not satisfying.Complaints as follows:1) My Reflexology massage was not a full hour even though I was on time. It was about 40 minutes of actual massage time. (Appointment 8 am was taking back to the room after 810am- Massage was over at 8:54 am); so minus 5 minutes of privacy of undressing. An hour massage could not have been given.My facial (BIO-LIGHT) was nothing but a bunch of masks put on my face. I expected the cleansing process to be more in-depth with some kind of deep cleansing agent and at least a pore vacuum used truly unclog the pores. But the esthetician was nice and was gentle with my face. BUT THERE IS NOT A DIFFERENCE AT ALL. SKIN DOENST FEEL LOOK SMOOTHER OR BRIGHTER.2) Misleading advertisement and over-quoted serviceWhen I called on April 9, 2021, I called at 12:29 pm CST, the receptionist was very polite and friendly but did not give me the correct pricing as I inquired about scheduling a SPA PACKAGE Renew $200 package with out tip.Apparently, this is a very specific type of service that requires membership and the purchase of a gift card. I was not made aware of this and proceed to ask question upon booking the service as to what options were cheaper (prices are not listed on the website which I looked at during the scheduling call and the WEBSITE DOES NOT STATE THIS EITHER); which was not really explained.I WAS NEVER TOLD THE INTRO RATES even though I had not ever been to MassageLuxe prior, and I did state this. I also inquired about signing up for a membership but Im glad I wanted to see how my first experience went.3) There was not a manager on duty at the location. With the assistance, I did receive I still didnt feel heard or valued because there was a lack of leadership presence.With this experience in its entirety, I WOULD NOT RECOMMEND NOR SEE MYSELF EVER coming back, at this time. I had also booked a Swedish massage for my spouse for the 4/18 that I ALREADY PAID FOR (I will be canceling and requesting a refund).

Very good service here! The staff is friendly. I had a wax 2 months ago and a massage today. It was very relaxing. If it is your first time receiving a massage be prepared for them to ask you if you want to sign up for a membership which is $58 a month.

The massage therapist didn’t check in during the massage or listen to what was said in the beginning. They also didn’t read the forms that were filled out prior to the appointment because they massaged areas that were clearly indicated to not touch.

I was running 10 min behind due to heavy traffic and a accident. I called and the lady said no big deal see ya soon. At 5:15 my massage started the masseur stoped exactly at 5:45. I said thank you very nice massage. I went to pay, and the lady said $100. OK sure.but I feel kinda shorted. She abruptly offered to sign me up for a membership . And made a couple of offers wasnt interested. Not going back. Shady

Staff is awesomeEnvironment is quite relaxing clean definitely has a good positive spa like energyfront end ppl are helpful patiant and over all accommodating.I havent had a bad experience theres an eclectic array of massage therapist out encourage you to try a couple until you find the one for you

Worst massage i’ve ever received! first of all it was not a 60 minutes massage they cut 20 minutes she enter de room at 12:20 and ended up the massage at 11:53, the girl basically didn’t use oil or anything, felt more like someone rubbing my back. The front desk person was really slow too and unhelpful. Never coming back again to this location.

Such a great place to get a massage! My therapist got rid of my tension headache and was able to loosen up my lower back. I feel so great and relaxed. Great atmosphere and pleasant staff. I cannot wait for my next visit!

I called on a whim and got a last min spot from a cancellation. It was luck at its finest as Id just spent 2 days in a car with 7 family members driving back from the Texas gulf coast. Ryan provided a fantastic 1.5 hr deep tissue massage! I will be going back!

Lovely service and staff. Diamond, the front desk was amazing and super helpful! I had Tam for my massage which was pretty great! Will definetly come back again.

Massage was ok , concern and disgust is the way they talk people into buy their monthly services, but when trying to cancel like my case days later, they charge for at least 30 days wether you want it or not. I personally went to them to cancel on October I was informed & signed the cancel document to stop any further charges just to my surprise they’ve continued to charge my credit card, so today they couldn’t find any records of cancellation and worst they refuse to pay those 2 months back, instead they’ve offered 3 free massages. So be careful for these scammers because when it’s time to cancel they’ll find ways to scam your credit card

This place is definitely a must. Richard is so amazing. He is very knowledgeable about what he does and you can tell he thoroughly enjoys helping you feel your best. Ive never had someone give me advice on other things I can do to help! Usually a place just says come back more often for massages, but Richard showed me a couple of things I could do at home too! Extremely professional and will be returning!!

Im a huge proponent of individuals working in service industries, but I cant support the gimmicks of this establishment. Most massage parlors have reduced their advertised massage lengths to the time that youll receive treatment.This particular location advertises a 90 minute massage, but will limit the treatment to no more than 80 minutes; five minutes to undress and five minutes to re-dress. The amount of time it takes to fill out the forms that are required prior to treatment is about 10-15 minutes. If you arrive on time for your appointment, this time is subtracted from the 80 minutes.I requested a 90 minute massage, but only received 65 minutes of treatment. When I mentioned the disparity to the front desk clerk/cashier, she told me that I was only entitled to the 65 minutes of treatment because I arrived close to the time for my appointment. Then had the temerity to ask for gratuity after paying for a 65 minute massage at the 90 minute rate.I intend to reach out to the management of this location, as it states that it is independently owned.

When I walked into the building I spoke to both of the girls that were sitting at the computers and both of them looked annoyed that I walked in. As I was in the waiting room, I overheard a masseuse bad mouthing someone. Do not recommend this location!

My person was nicole and i loved her she was very nice and asked me questions about if i was hurting anywhere and she did an amazing job!! Will most definitely be going back and will be requesting her.

Denicia and Christina do great facials. However, the sales tactics of the salespeople at the welcome counter are a bit aggressive. They try to get you to sign up for a monthly membership. I signed up, and Ive had pleasant experiences with the facials over the last 3 months that I have gone there.

Great skilled therapist with emphasis on providing an excellent experience and service. Easy to schedule appointments via App. Facility clean and serene.

When Nicole began my 60 min deep muscle massage, I told her the spot-on areas that were hurting me the most! Not only did she do her JOB, but then some! I am grateful & thankful for this late Christmas gift and next time I’m in town, I’ll ask for NICOLE!

My first time and it was my birthday. Neither has amazing hands. The hydrobed is the best ever.

I had a 1 hr massage today to celebrate Nurses Week and i left feeling AMAZING!! The staff were very professional and friendly, the ambiance was relaxing and Shenille had the perfect touch. Ended up getting a membership after the complimentary 15 min on the hydroluxe bed.

No complaints about massages or employees, but why in the world can’t there be an online booking system??!! I literally want to see what appointments are available and be able to browse and book appointments online. Not send a request and wait for a reply, but actually make an appointment online. It’s almost 2019! Fix this!

S Hanley rd building.... The therapist apparently was not listening nor reviewed my chart on what type of massage and pressure I wanted. She only did my back and neck...🙄when I asked her if she was going to do my legs, she stated she must have misunderstood me and she kept right on with the weak pressure on my back. She seemed unbothered and disconnected, like she was just going thru the motions. Sorry honey, I was a licensed massage therapist in the 1990s and usually get a massage at least once a month, so I know what a real massage consists of... I received a gift card as a present to massagelux, wont be going back....

🚨🚨So Amazing 🚨🚨 Listen Ive had massages before but Ms. Dorothy baby, her hands are blessed and she is very pleasant! Wheeeeeeewe she worked it all out for me, I was in a whole new head space, she gave me life and some suggestions as to how to take better care of my body. The Hydroluxe omgeeeee 😍😍😍😍 Im in love, can I get one for the house! Diamond was a very bubbly friendly hostess and a joy to work with!

Looking for an awesome massage RALPH is your guy! He listened to my concerns and problems areas, the BEST deep tissue massage Ive ever received! I was very tense from sleeping wrong & not having an daily massage which caused me to eventually catch a crook in my neck shoulder area. He spends so much time in that area & also educated me on what to do when I get home & the next day. Ill definitely recommend Ralph. I just wish he was independent & didnt work for a chain massage place. I only came there because if the last minute convenience to get rid of my aches & pains. Ralph Thanks for your expertise & wish you well in your future endeavors!!

This location in my opinion is the best one by far for a massage from this group of MassageLuXe companies. You can get facials and massages. In my experience this is busier than other locations and so booking about a week in advance is ideal. Masks are not required.

Excellent staff. Qualified masseuse and great ambiance for relaxation.

I love getting massages here but rarely find time to go. This time I had a 90 minute Swedish massage with hot stone and scalp add ons. Definitely enjoyed it!

Staff very pushy about signing up for a package. Kevin which is supposed to be a professional was very inappropriate during my massage. I told the manager about what took place and she said I will write a report she was not empathic or sympathetic about this incident. Kevin by the way is still an employee there so please beware.

In May 2021, this location sold me a subscription. I could not use it for several months and had accumulated 8 hours. When I called to cancel, they said I can schedule the hours to use up. The lady who made the appointments said that I could use them until December 3rd. These appointments were booked several weeks ago. We had 2 hours left and today was the last two hours to use. When we showed up, the front desk lady told us that we do not have any hours left and the last day to use the credits was Dec 2nd. They are manipulating customers into signing up for the subscription and when it is time to use them and they deceive you and not give you what you paid for. Beware of these scammers. NEVER will use this location and never use massage luxe - bad company and bad people

This location is refusing service to first responders! As an ICU nurse I have been under strict PPE protocols helping your loved ones during this pandemic. Under their new protocols for their business, they are refusing to give service to anyone(despite wearing strict ppe or not) under strict contact with covid positive patients service. They say that’s what the CDC states, but the CDC stays you will be protected under PPE and state nothing about refusing service to first responders. Other massage luxe’s are giving service to first responders except this one. Please boycott this location! Thank you!

I actually enjoy Massage Luxe! Ive had nothing but nice service from the massagers with the exemption of one who I thought was a little too friendly.Yet, I have found my favorite person to return to named Paige in Brentwood. The membership saves me money because my back is injured from softball and hurts quiet often.This is a nice way to do something for myself every month. Massage Luxe is my relaxing place right beside the local bar. Plus you can always freeze or cancel an account by visiting your location and signing a form.

I bought my mother a gift card for her birthday. She really enjoyed the massage!! I was so happy to see how happy she was!! I love her! ♡

I come here for massages with Dorothy and shes a gem. Very relaxing and competent. All the stars.

I had a 60 minute massage today and while I was still clothed told the therapist I had specific knots I wanted him to focus on during the massage, I left with those same knots. Waste of time and money.

George was fantastic, I fall asleep every time and I dont have soreness the next day! HE IS SO AWESOME!!!!!

Becky is the first person Ive trusted to do my eyebrows in years.... hydrafacials are so cleansing.

Massage was good. I wish the therapist would listen more though. It would’ve taken a good massage to a great massage.

Went in to get a massage they got me to sign up for auto charge for monthly service I call to cancel when I didnt have money to pay I called they told me u cant opt out until your account is current well 3months go by I keep calling but still wouldnt let me cancel if I couldnt afford to pay for my last month service why would they continue to rack on a bill that I couldnt pay last month they went in my account 7 times 4 times overdraft and just the last week they went in my account 3 times and took 345 dollars all for 1 massage thats right I got one massage I call corporate and got the run around the store manager gave me the wrong number be careful this place a rip off

Joined a massage plan but didnt know if you stopped it, you have 2 pay 65 dollars 2 start it back and you cant get gift cards are you can let someone get a massage but you have to pay 20 dollars

Reggie is amazing. I cant wait for my next appointment.

Had my first massage today. Super friendly and accommodating staff. Kate was great!

Selena was my masseuse today .her hands her arms, her body is just amazing the way it accommodates every aching part of my body I loved being there today

My massage therapist is lovely she does a great job excellent penetration and get all The knots and kinks out of your body great place to visit great atmosphere

I had a 90 min massage and Reggie is always professional and welcoming . Great and relaxing atmosphere

I adore the staff.Every experience has been perfect.

Took advantage of the summer online sale. Great experience.

DO NOT LET THEM WAX YOU! THE WORST BRAZILIAN WAXING EXPERIENCE EVER! EXTREMELY PAINFUL AND I WAS LEFT WITH BRUISES, I HAD TO KEEP TELLING HER TO PULL MY SKIN TAUNT!

Richard is AMAZING. Hes booked months out. I lucked up on a cancellation today.

Awkward. First time there, specified in my sign up that I didnt want my face touched. She did it anyway and scratched my forehead in the process, I had a red line for hours after.

Great quality massage at an affordable price. Very professional front desk staff that helped me find the perfect therapist for me.

The place sold me a membership and I never had a chance to go back and they charged me for many months with no chance of a refund...terrible company

I love going here so much I have an membership. Everyone gets the job done differently.

Latasha did an amazing job, thank you!

Service was great the ladies working was really nice would recommend trying this location services was excellent

Polite staff, & clean atmosphere. Great for a day out, surrounded by plenty of stores and restaurants!

Staff is friendly and helpful. Dorthy (masseuse) is phenomenal!

Very average massage

Massage more of a physical therapy session....definitely miss my former therapists technique & expertise.

Had a very nice time with Anthony. Made me feel very comfortable and relaxed.

Every time I call, they are very rude and rush me off the phone. I have gift cards and will not go to this location!!!

I love my massage Luxe therapist. She is so awesome.

Regie is wonderful

Had A good rub down

Dont ever plan on getting a walk-in Ive called for six months straight and every time I call for a walk in appointment theyre always busy

Professional, friendly enough for me to purchase a membership. So far so good.

Clean environment, professional staff, calming atmosphere. Staff treated me with respect and courtesy. 😊

The staff is always very friendly and it is never an issues getting an appointment.

Ive been a very pleased member for several years.

I was til in pain after massage n prices are to high

Yolanda is the best. Wish she had evening hours.

Love Natasha she’s the best in Brentwood

Ask for Sherrell or Dorothy. Cant go wrong with either!

Nice comfortable massage. Clean, pleasant, professional.

Amy, LMT: 5+++++Becky, Asthetician: 5++++Otherwise: meh

AMAZING I RECOMMEND ANYBODY TO GO AN GET ONE RELIEVES STRESS AN TENSENESS

More expensive than I thought. But worth it.

Ralph worked a veritable miracle on my migraine. 🙏👍🙂

Amy is absolutely fabulous!

Molly, request Molly... Shes one of the best

I absolutely love coming here

Worth every dollar spent!

Its ok the workers think they are all that

Excellent massage and spa experience.

The man didnt do a good job

Had a really great experience !

Love to pamper myself here

Very friendly and professional.

Love them

Always the best.

A relaxing experience!

The best

Leave refreshed, and ready!

Greate

Ralph is awesome!

Love it

Massage was beautiful!

Dorothy is great!!!

Kat is the best

Great experience

Great staff!

Great service

Excellent, period!

Great massage

Woosa...ooohhmm🙆🤗