Haven Day Spa

I’ve been here a couple of times now in the past month. The receptionist was friendly, and the place is clean and nice enough. The first time with Lisa and the second time I think her name was Mary. Both messages were very good, and this place is a massage-only establishment. Both Lisa and Mary were receptive and responsive to my feedback, about what I wanted, and are very skilled. Mary, in particular, really dug in and got the tough spots on my shoulders and neck. I would recommend.

2nd time after a 4 yr break and now I remember why I don’t want to go back. I pretty much got a back rub for one hr plus hot stone I never asked for after booking a deep tissue massage with someone with strong hands. I asked the masseuse to use more pressure but it happened for a few minutes then she got tired or lazy. I really don’t think she knows where the pressure points are or how to feel for knots. Total waste of time and money.

As much as I am not opposed to the quality of the massages offered here, I absolutely am opposed to being pressured to tip MORE. I gave a 15% tip and was guilted with a “you know she works hard, tip more. That’s not enough”. I couldn’t believe it. 3 women in front of me and the one at reception not asking, but telling me to tip more. I explained tips are optional and that I could tip $0 if I wanted. I left my 15% tip and told them I shall not be returning. Absolutely despicable customer service. Not okay.

This may have been one of the best massages I have ever had. 75 minutes and it was the perfect combination of deep tissue and relaxing massage followed with the hot stones at the end. Highly recommend!! Well worth the money and will definitely go back if I’m in the area again.

The masseur was very professional and a great experience. I will come back again.

If I could give 0 stars I would...I was actually looking at my watch waiting for it to be over because it was so bad. No concept of a pressure point or relieving stress...it was a moderate rub down at best. I asked for her to work on the knots in my shoulder blades, I was told theres not enough time. I was burned by the hot stones, thats when it ended for me, 15 mins early. She then had the nerve to ask for a tip. My tip was for her to take a massage therapy class. 0 stars do not recommend

❤❤❤ THIS WAS MY 1ST VISIT TO HAVEN AND ITS DEFINITELY THE START OF A NEW RELATIONSHIP. I HAD THE MOST RELAXING, DEEP TISSUE STONE MASSAGE THAT I HAVE EVER HAD. I LOVE THE STAFF AND HOW PROFESSIONAL THEY ARE. THE DAILY SPECIAL WAS THE ICING ON MY BIRTHDAY CAKE. THE OWNER WAS VERY NICE AND FRIENDLY, HE AND HIS STAFF SANG HAPPY BIRTHDAY TO ME WHICH WAS VERY SPECIAL. THIS IS A GREAT BUSINESS AND IM LOOKING FORWARD TO A LONG TIME RELATIONSHIP HERE, THANKS FOR MAKING MY BIRTHDAY GIFT GREAT, YOU GET 👍👍👍 FOR ME.

I frequent here and they are always good but my visit was a little dissapointing. Today I was scheduled for a 75min massage with hot stone. Unfortunately massage was over and the Hot Stone was not done. It was too late to say anything at that point. My massage was still good though.

This is my go to for a good quick and thorough massage! I love that I rarely have to wait, they are clean and considerate. Ive not had one problem other than my favorite massage therapist Anna leaving after seeing her for years! You wont be disappointed!

I have had a few massages with Haven Day Spa and it has been a great experience every time. The massages therapists are amazing! The spa is so clean and welcoming that you start feeling relaxed when you walk in. I just booked another massage and I can’t wait! My Mom loves them too:)

The massage was good, not the best I have ever had but it was good. I didnt like the fact that when I gave my tip, the lady at the front told me they expect more, and wanted me to change the tip to what she was telling me. I really did not like that. Tip is not mandatory, its what the customer can afford or would like to give. Also my mom was waiting in the waiting room and told me that after I went in, other people came in and asked for the same massage I got, same amount of time and they got quoted a lower fee :/

Massage was great but man in the front kept harassing me about a tip I left. Well can I get my massage first before I leave a real tip. Its like he wants you to leave this extravagant tip before the services are performed.not how things work an I honestly think he kept the tip for himself instead of giving it to lady who does the massage kinda weird..

My massages are always great I usually leave super happy but a nightmare happend that same night, not sure if I caught it there but I got really sick 🤒 after I got my massage. It’s been lasting over 3 days now. I don’t want to blame my visit there.

Average massage, my girlfriend woke up bruised. Awkward business practice of paying first and then people who just gave you a massage sit in the front looking at you for tip. It made us feel really uncomfortable.

I booked a prenatal massage for noon with Chloe. I arrived at 11:45 to locked doors (assuming it was due to covid that the doors were locked) so I called to ask them to let me in. A man answers the phone, tells me he has no appointment at noon and insinuates that I made a mistake. He asked me about an email confirmation, which I did receive, and then says it’s impossible because Chloe doesn’t work today. I booked online and she was an option—I don’t even know her so it’s not like I requested for her and she’s off or something. He then says to try again next time and then hangs up. I’m 38.5 weeks pregnant. Probably not going to be too much longer before I give birth. Wasn’t even apologetic for the website making a mistake and didn’t even offer to fit me in at another time slot or another day. Super unprofessional. No idea how the massage would be, but wasn’t good customer service.

I recommend this place if anyone needs a massage

Service was excellent!!! Planned a Girls Relaxation Weekend total of 7 Mr John was able to accommodate the request as well as bring omg additional assistance to fulfill my request. Everyone was pleased with their massage as well as the service !!!! This is a definite do over. I highly recommend their services.....5 Stars!!

I called before my appointment no one answered. I park and knock on the door at 11:55 still no answer. I called twice and finally a man answers and he has the car speaker going so he cant hear. I put my phone and speaker and he says he will have someone let me in that was at 11:56. 12:00 pm I am still outside waiting. I call back three times and the man answers again. Stating he will be there in 10 mins. My appointment was for a prenatal massage with Anna. He arrives at 12:20 pm and takes my temperature and money. He then says he will look for the reservation and asks to see mines. At this point I am overly confused as to how you can take my money and then not find my reservation. I asked for my money back and I would show him my reservation. I showed him the reservation for 12 pm and left very unhappy. Not to mention that I did my due diligence in calling before I went in.

It was amazing!, went there with my friend on Monday, we each had a private room. I had a body scrub done with massage and oil, I came out squeaky clean. Even though the worker Lucy didnt speak English, she was still pretty nice.

The massage was good, but for what I paid shoulda been better. When the massage was done I was hassled for a tip!! very RUDE . If they wouldn’t have asked I would of gave more! I will not return and only because of being told that I needed to tip.

Weiwei is the best！She takes her time and massages the right spots.She checks in on pressure of massage.Really relaxing.

Worst massage experience ever! Non-english speaking & could hear people talking on phone through whole experience. I had to ask for a second massage therapist who wasnt much better & got haggled for a tip all the way to my car by the owner! I liked the establishment alot more when it was the Effleurage Day Spa but now I clearly would not go back nor recommend to anyone.

Although this is the best place to get a massage in San Leandro, the tipping situation is really overwhelming. I generally leave about 15-20% but the pressure that they put on customers tip more with all the signage and the constant mentioning of tipping is way too much. Tipping should be discretionary.

My wife brought me here and all I have to say is Amazing! A must after a workout or an intense activity. I dont feel comfortable strangers touching me but it wasnt as bad as I had imagine. I will be back

They have no idea what a Swedish massage is...ask for one and theyll give you a Shiatsu instead! You have to enter the place from inside entrance...workers do not have a good mastery of the English language either so its hard to understand and be understood. Will not go again.

I have had consistent positive experiences here. The staff is so friendly and all the massage therapists are great! Everyone is so friendly and the atmosphere is so relaxing.

Chloe does an excellent job! Had the deep tissue massage.

I really like the lady that did my massage she was really nice and really good at her job but if i know i would have to pay an extra $10 for a TIP I would not have went to this spot I gave the lady what i could afford and she walked away with an attitude and then the owner came out and said most people give $10 for a tip I said I didnt know it was MANDATORY to give $10 for a tip...I wont be returning they should let people know that up front and not at the end.

Massage wasn’t the best I ever had but it was nice lady didn’t speak to much English & I didn’t like how I walked out and the lady ask me how would I like to tip with cash or card then told me to right the tip on my recipe I had paid for the massage 👎

First time ever to be massaged and it was fantastic... the prize is reasonable and staff was very friendly. It was a very nice experience.

My go to place for massage! Reasonably priced and always had a good experience.

Great place n lovely staff …. Very friendly also.

Great staff got the knot out of my shoulder

First came here on a Groupon. Had a nice experience. Been back several times since.

Got a couples massage with my wife. Great massage at a reasonable price.

Very good place for massage and some of ladies are really good

Great massage every time and affordable!

Great placeNo funny business.Decor could use some help.

Really enjoy this place been going for years even when it was under name.

Asked for a deep tissue massage and not what i was expecting

Great place no funny business I loved it

Aaahhh Chloe was so good

Quiet place, well maintained

Nice little hidden gem

Loved the place

Nice soothing massage