Art Massage - Lower Level

I had a massage here last month, and it wasnt a very good experience overall. At $100 for a 60 minute deep tissue massage, this is much more expensive than I was expecting, but I thought Well, it is downtown DC and went anyway.I paid before the massage which isnt unusual for these no appointment needed places. They asked me if I wanted to shower after the massage, and I said maybe, but that turned to a no when she said there was a $30 fee. So I guess its not me using their shower alone as I thought it would be? The masseuse asked me several times if this was my first time there, so maybe I appeared to be clueless about how things worked.The massage itself was decent. I had to ask for more pressure three times, and eventually she was using her knees while climbing on top of the table. Not a bad technique, but it speaks to the masseuse not having strength or technique with her hands or elbows. She worked 95% of the time on my back, and only a few minutes on my front which was disappointing as Id specifically asked for work on my front. There was a significant language barrier as well which made things difficult. Oh, and the linens were quite oil stained which was a bit off-putting.The most negative part, and the reason why this isnt a three-star review, is that at the end while I was getting dressed the masseuse barged in without knocking (the door was fully closed) carrying a clipboard asking for her tip. The fact that she couldnt wait a few minutes until I exited the room was bizarre to me. Ive never experienced anything like that before and wont come back to this place.

I recently treated myself to a birthday massage at this wonderful establishment, and I must say, it was truly a fantastic experience! The quality of the massage was top-notch, and the customer service was absolutely phenomenal. From the moment I walked in, I felt welcomed and well taken care of. I left feeling relaxed, rejuvenated, and incredibly satisfied with the overall experience. I highly recommend this place to anyone looking for a great massage and exceptional customer service!

I wouldn’t say it was terrible. The atmosphere is okay. The massage itself was GREAT! But we didn’t get the hot stones as advertised on their website and it ended 15 min early. Here are my complaints. For one, never had i ever paid for services before the were given and right off the bat we had to pay. Fine. But afterward we walk out and realize it was 6:45 and we walked in at 6 for an hour massage and a group of teenagers (I’m assuming the owners son and friends or such) in the lobby. It was very awkward and uncomfortable and they took up a lot of room and didn’t even move over. Then as we are leaving they had the nerve to asked for a tip. I get that it is customary to tip for I gave them a $10 for both therapist to split as that’s all I had on me. I told the owner that if I would have been able to pay after the service then I would have left a tip on the credit card receipt. But I’m not going to tip until I know how the service is.I would also suggest a sound machine in the room or quite music.

This place made me write my first ever review so take my word for it and dont go here. This was one of the most uncomfortable experiences Ive ever had.I work at a desk all day so I try to find good and affordable places for deep tissue massages to alleviate common neck/back pain. I walked by this place today and figured Id try it out since its a 10 minute walk from home. Boy was that a mistake, the massage itself was OK. Not good but not terrible and definitely not worth the price I paid.The real problem was the masseuse repeatedly trying to offer me extra services. After repeatedly telling her no at the beginning I thought she got the hint but half way through she slipped her hand where it didnt belong so I had to tell her once again and she stopped. Once the massage came close to ending she aggressively (verbally) tried again. I even tried the I have a girlfriend line and she turned that into coming back to see her with the GF for a fun time. After telling her no for a final time she dropped it then demanded that I tip her.Just dont go here. Period. I wish I read the other reviews before this crazily uncomfortable experience.

Wow, this place is a hidden gem 💎 and is definitely my new spot for massages. I was a walk-in and was greeted by my new masseuse Vivi. I was shown the types and prices of each massage along with the time increments. Payment was due before services were rendered which was fine with me and I was given the option to tip after the massage💆🏽‍♂️. Vivis English was just fine and if there was any misunderstandings it was due to the masks 😷 since its still Corona Time are required by both parties. Rated the whole experience a 5 and if you want the same service request Vivi as your masseuse!!!!

I had a really bad experience with Art Massage. I once went for a couple massage with a friend of mine and I had a ok experience. Then I thought to book an single appointment and go there. Upon entering I asked them what type of massage do they do for couple massage? They answered $180! I said what type? They said $180! And they showed me a room. I repeated myself and I said I understand it is $180, I just want to know the type!! Then the lady said I have to pay first and demanded cash very rudely! Who carries $90 these days? Then the lady said $5 extra if I pay with card! And she started shouting and talking to her colleague. I refused to pay $95 and left there. The people there clearly Do Not understand any English! And they are really rude! Do yourself a favor and go around that block to another massage place. These people do no know anything about customer service and they do not want to bother having a payment system that supports credit cards! They also do not have any certificate and cannot speak proper English! If you guys cannot talk to your customers you better change business!

This place just opened close-by to home so I was excited to see this place opening and hoping for a great experience to be a regular customer. Unfortunately, it all fell below expectations. Greeting service from the manager was not good, immediately showed her primary objective is collecting money as soon as possible. They advertise a 1 hour massage for $85 but jack another $10 for deep tissue and another $5 for credit card payment, so really its $100. Then, to make matters worse they shorted me 13 minutes, my receipt is time stamped so I know for sure. The massage itself was just ok and felt rushed with zero interest in finding the knots and tight spots to work them out. A $120 (I still tipped her) massage should feel terrific! Disappointed, cant recommend based off this experience.

I was feeling particularly stiff after the gym tonight so found this place on Google.What I liked:The massage table was heated and the room temperature was good. The massage was broken down into muscle warm up (with towel), and oil massage (no towel). Hot steam towel (oil removal) then essential oil press massage. The massage was full body including head and feet. The therapist was quite skilled and navigated tight muscles that needed working on and spent more time there.What I didn’t like:I can confirm that the staff do not speak good English which makes it difficult to explain problem areas or injuries etc. I found this frustrating as I have lower back pain so tried to explain I wanted medium pressure just there. Their website offers a $90 1 hour introductory special that includes essential oils, hot towels and hot stones however the staff had no idea about this and when I asked about the hot stone I was told it’s an extra $20.What I thought was funny:The therapist removed the towel that was over my butt for the first half of the massage and tapped my butt cheeks and said “Nice” which made me laugh. It was definitely not a sexual massage - she did a professional job of working my lower back and glutes - she did replace the towel when I turned over - no comment on that side though hhahhahaha.

The best tip I can give you is to make an appointment to have a massage at Art Massage. This is one of the best massage I have ever had. The folks there really know what they are doing. The folks at Art Massage are very professional, knowledgeable, friendly and courteous. The best massage staff around. They can really help if you are having any kind of muscular or other orthopedic problem that needs attention from a massage.I highly recommend Art Massage and suggest you make an appointment to see for yourself just how good they are at what they do.

The customer service was horrible , I booked an appointment for my birthday, Im a college student and work two jobs so this day was suppose to be special for me ... I had an appointment at 3 pm I arrived early where she told me she could take me early , she then turned around while I was naked btw and told me she couldnt , & if I could come back another day ! First inconvenience I told her no , the same way uu work I do , I took this time out my schedule so I was re booked for 4;30 wrong move , the massage within its self was well the technique was cool however there was a definite language barrier, I felt that they couldnt help me only help themselves , its need to be someone there bilingual to help ! Broken English barley could understand, in the mist of the massage , she left to go to the car, again language barrier she couldnt explain , second inconvenience! Sighs once the massage was over they asked me for a tip ! I began to think it was a race thing because I am black and every other guest was not asked for a tip, remember I arrived early . Each guest wasnt asked for a tip I was smh over it will never go back hit or miss

Place is not organized or professional at all. I called for an appointment and was told to arrive at 1130am. They are across the street from me so I wanted to give these guys a chance. I arrive at 1130am and no one is visible. Finally someone comes out and I inform them of my appointment. With the very limited English they told me to wait until 12pm. I ask why since I was told to arrive at 1130am. She seemed not to understand me. Another person came out and told me to wait until 12pm. No one gave me an answer that I can understand. Both ladies began to argue with each other and I eventually left disappointed and upset that my time was wasted. I ultimately drove to Virginia for my massage even though these guys were across the street. SMH

If you are black don’t go here!!!!I paid more thank it should before I get any massage and also offers to tip. They refused to serve me for no reason and gave me my money and asked me to leave.This place is terrible it need to be shut down immediately!!!!!!

This place is incredible at deep tissue massage and they really tailor the massage to your needs. If she’s there ask for Wi Wi she’s phenomenal! She really loosen you up and puts so much work into the massage!

The worst massage i had in my life. paid for one hour, got 45 minutes.Asked before the end of massage, if i wanted to pay for more time?!? 100$ wasted.

I thought it was great. Not the best Ive had, thats why a four. But techniques were different and felt great. They make you pay up front which makes me uneasy, but overall it was a good value considering we are in DC.

I have a bad back and cramp alot. I got a great massage here from Art Massage. The staff was warm and friendly. I highly recommend this place to loosen up after a hard day work.

The massage therapist I had was phenomenal, gave me a top notch experience and took good care of me. I will most definitely be back soon!

The setting looks exciting and the ads very attractive. But the massage you experience does not meet expectations. The establishment seems confused on what brand to develop.

I had a really good experience , my first time at a Spa , I had been feeling kind of low and needed something to put me in a better frame of mind, my time at the Spa made me feel so good, my spirits we lifted for the rest of the week. Very clean and professional atmosphere .

Only in Washington for a few days, needed a destress massage and found this gem, great treatment did the job. A very pleasant and professional experience. Cheers

Very clean establishment! The deep tissue massage was a bit more pricey than other places, but it was absolutely, 100% worth it. Thank you, Vivi!!

Place stunk and was filthy! Wet hairs all over the shower floor and the facial compartment on the massage bed still had facial hairs on it!

Truly one of the worst massage places in DC. Rude, dirty, tip shaming, etc.

Christy has the skills! Great experience and fully relieved of all stresses! Highly recommended

After two days of meetings this was a fantastic place to rejuvenate

Tried to overcharge, ended up going to different place

Showed up here for a massage well before closing and theyre closed right now.

Excellent location and staff. Highly recommend

It was okay. I am not going back

Great will be back

Good strong massage

Good place