Nicest man working! Got there right after they closed and he let me in to get juice quickly. He was so helpful and pleasant to me when he didnt have to do anything for me. Excellent customer service and Ill be back
Andy is always super helpful! He is the best!! Highly recommend going here versus other shops in town. They are super knowledgeable, nice and helpful!!
Make sure to ask for Andy, he’s the best! Super knowledgeable about all of their products, very helpful, and always so so nice! Nathan is awesome and very helpful too!
Andy makes sure that I always have a great experience coming in here, the guys here are very knowledgeable and incredibly helpful, I dont know if Ill ever be able to go anywhere else!
The guy was very helpful and very knowledgeable excellent experience. He had a couple of other customers come in while I was there and called them by name. Great products also. Very happy will be going back there again.
Andy showed me how to suck a big bag of ducks and I really enjoyed. 10/10 would recommend. 😂
Very knowledgable staff. Steve was the one who helped me and i highly recommend
If you want great service in waterloo walk in and ask for Andy great dude and remembers what you like and always has a suggestion based off it
Andy and Nate are great!! Always helpful and friendly. Only vape store I go to!
Great place to go!! Steve with the great options on vapes and vape juice’s!! Make Steve change your coil!!
Steve helped me chuck gnarly clouds. Good group of people that will get you right
This is the best store in the cedar valley. Great management Great employees. Nathan, Shane and Andy do a great job of running the store. Been shopping here for years and plan to continue for many more. Friendly, courteous and educated staff when it comes to vaping products.
Very friendly and I like coming in and feeling welcome and valued.
Really nice people that work there. Always helpful.
Best service always. They learn who you are and your needs. I can always stop by if I think I changed something and they will show me how to undo my mistake.they are the most honest employees Ive ever had
Been there a lot of times over the past several years and they were always super helpful.
Great product selection and wonderful staff. Only issue is that they sell all juices and hardware 90% - 110% above what you can find on-line. I would rather go there to taste and order my juices/gear online. They need to stay below 20% markups against e-commerce to be successful and move more product. Prices are awful. Product selection is great. Staff is very helpful.
I stumbled in the shop on day one, and Ive never had a bad experience in here. The employees are wonderful and they go out of their way to carry high quality stuff. Even with the new FDA regulations, they have been able to provide excellent service to everyone!
Great knowledge. Great service. Very nice store. Excellent location on a frontage road to University Avenue, and pretty good prices too.Update: December 26th 2019. Just stopped in to Central Iowa Vapors again, as I had gotten the wrong coils. And they gladly exchanged them for the correct ones!Manager Dillon helped me this time and was knowledgeable and friendly and awesome to deal with. What a great little store!This review just went from four to five star :-)As a lifetime broadcaster and communications person, I also weigh heavy on that element when I go to a store. Not just product and prices, but communication as well.Its cool when a place like this, where they are professional AND have great products and prices and communication, also has personality types that fit the store and its theme and mostly its customers.I sometimes order products online, but unless youve ordered products from the same place multiple times, you never sure what youre going to get. And you have to wait.So not only is it great to shop products physically/in person, most of all I love to patronize locally if at all possible first.As with any other product, prices are a bit cheaper online. At Central Iowa Vapors Wloo, the service and the store and the people and the communication are well worth paying a bit more for, to get what you want when you want it, from a human! LolIf you like my reviews please give me a thumbs up. Thank you!
Used to shop here weekly. Until I showed up without a mask because I ruined my last one, was told I had to buy a mask from them if I wanted to enter. If you want me to shop at your store and I dont have a mask, you provide one for free. Its the principle. I will order everything online from now on. So long, it was a good 2 years!
Its always a great experience here. I will not buy my vape products anywhere else. I never know what I want, I am always show patience and leave a happy customer everytime. Theres no competition anywhere else in town.
Formerly sold in-house created flavors of vaping supplies, but under new management they never had my particular choice (Fresh Menthol). Id even call several days before to make sure it was ordered and would be on-hand when Id drive to Waterloo. Invariably it was never there. Staff were great, but if you cant keep/order enough supplies that I want to purchase, I take my business elsewhere.
Dylan was amazing! Didn’t even buy my vape from there but he was still so kind to help me with everything. He was so accommodating and kind to help my friends who were buying vapes as well. Great experience here and amazing prices. Highly recommend:)
Customer service is personal and welcoming. No pressure atmosphere. Prices are most reasonable and they are always running speacials. Alex always makes me and others feel welcome and appreciated.
I have been coming in here for a few months now. The staff is very helpful and friendly. When I was trying to find a device for my mom who lives in Texas they helped me find the right one for her. Alex is super cool.
Everyone that works at CIV in Waterloo is very friendly and super knowledgeable. The shop has a great atmosphere. The chairs are comfortable, the selection is huge, and the store is always really clean. If you are looking to quit smoking, this is the place to go.
This place is the $hit ☺ Im very greatful that I had the most Amazing, Helpfulness, Most Polite experience Ive ever had. I highly recommend this place to any one. Thank you again for the Professional Help you gave me today on Monday 26, 2018
Very nice vape shop to go to. The staff was friendly and sociable. They have a large choice of e liquid and mods to choose from so your bound to find something you like. The prices are affordable so you dont have to pay an outrageous price for a bottle of liquid or a new mod.
I love this place. The prices on the mods are amazing. The only thing I dont like is how expensive alot of the oil is. Other than that, the people that work here are extremely knowledgeable, and treat customers very well. It doesnt matter whether youre going in just curious having never used a vape, or if you have been vaping for a couple of years they will be able to truly set you up for whats best for you individually. I have never been disappointed with any of the customer service, or products from Central Iowa Vapors. I would recommend this company to anyone and everyone.
Staff didnt seem all that friendly. Only been once, though, so maybe guy was having a rough day. I suppose its convenient but Ive stuck to ordering juice online.
They have more stuff readily available than other places in northeast Iowa, yet when you walk in they may not even acknowledge you or say, well be right with you. Spent a very long period of time being ignored while some other customers tried everything in the store and asked every question imaginable (ever hear of Google). All I needed was coils. 3 seconds. I just left. They never said a word to me or haves me a chance to ask. This has happened more than once. Multi-task guys. Greet your customers. Come on.
A true vapers shop. A frequent users card and tons of options. This shop is perfect for new people or experienced vapers alike. The staff knew exactly what was needed and gave some great recommendations of their own. If you live near by this could be an expensive but worth it place to frequent.
I usually mix my own e-juice but ran out of mats and e-juice (stuck in mail). So, I thought Id give this nice little shop a try. The store opened at 10AM but I unknowingly showed up around 9:30 and was pleased that the owner invited me right in!What I seen was a lot of quality products; such as mods, tanks, drip tips, and a wide variety of e-juice from multiple brands to include the in-house stuff. What amazed me was that the selection of mods/tanks/drip tips were very tasteful and new hot items.I ended up buying some of the in-house brand e-juice in Watermelon Jolly Rancher, and this guy knows how to make some good juice! I wish there were more nic % choices, however.Overall, it was a very nice experience to see such quality in a small town such as ours.10/10 service.
I love going to the vape shop here. The manager is very knowledgeable about the MODs and knows kinda what flavors are the best kind to try. The workers there are very awesome and very amazing at what they do also. I would trust them with any of my questions. Because they would answer them honestly. They go above and beyond for there costumers. I give it a A+ rating. Very business like and also a good spot just to vape and have fun.
I had never been into a shop specific to vaping, but Im so glad I came here. Nicest people working there, good deals, they have a punch card. One night I stopped by 10 mins after close, and they unlocked the door, and were so nice about it!
Literally the best customer service I have ever had! Dylan is the kindest and best Manager I have ever met! Their whole team takes incredible care of me!
This is my go-to place for my vape supplies. The staff is very knowledgeable and friendly. I always walk out eith exactly what i need, feeling like a valued customer. This is definitely hands down my go-to place. Ive even sent some of my coworkers there and they always come back happier. If you have even a passing interest in vaping, visit this shop.
, I stopped smoking cigarettes October 12th 2016 and started vaping. I was introduced to Central Iowa Vapors buy a friend of mine and I do choose to go to the store at times to get what I need but I also have the convenience of ordering from there store in Des Moines and my delivery is here in two days. They have really got their act together and know what they are talking about when you ask them questions about any of their products whether it be vaping oil or vaping Hardware. The people at the store in Waterloo are awesome and treat you like you are the only person there no matter how many are in the store. Keep up the excellent work CIV. You have a loyal customer in me I will not go anywhere else or order anyting online from someone else. Yall know exactly what customer service is. Thank you for each and every fantastic experience.
All the guys are friendly and knowledgeable on the goods and services they supply. I don’t vape at all, but I am more than pleased with the service I get every time I come in. Not sure what the crazy people leaving bad ratings are thinking, Central Iowa Vapors is the bee’s knees!
Their staff is always professional and willing to help suit your personal needs. The store is always clean and the displays are always neatly organized. I would never go anywhere else for my vaping needs!
There arent really too many options in Waterloo for vape supplies. While CIV is definitely the most knowledgeable place in Waterloo, they are also the priciest. Juices are a bit over priced. Employees are nice. Good atmosphere, located right down University Ave. Always a good place to stop by if youre from out of town and need some emergency help.
Super friendly, knowledgeable, fast service! I was only stocking up but super happy with what I got.
Andy is awesome and knows his stuff
I I quit smoking cigarettes 3 weeks ago and have succeeded in staying away from the cancer sticks with the help of my beginner All-In-1. Online purchase with zero knowledge equalled sub-par unit. So glad I stopped in and talked with the very friendly, very knowledgeable ( cant remember his name) employee of C.I.V. He explained and answered all of my questions. If youve tried everything to quit and still havent! VAPE!!15 years as a smoker!! Now 3 weeks as a no smoker.
Best service for a vape store! They know all their inventory and that is so important!
Always have had a great experience in here. never have been disappointed with their products. Would definitely come back again.
Staff is very helpful. Answered all my questions and got me setup with what I needed. They did not try and sell me stuff that I would not need to get started will be going back soon.
Great company and my first time going in about 15 minutes ago they had everything I needed for smoke products very nice people and very reasonably price this is my new Vape shop I am going to go to for now on once again this is a great company
This place is so rad it hurts. It knocks my socks off. Nathan and Jason are my two favorite vape boys of all time. However, BRING BACK TROPICAL EXPLOSION BEFORE I DIE. PLEASE.
Very helpful! I didn’t know anything just using a juul before and they explained it all! Highly recommend!
Absolutely love this vape shop. All they do is vape. The associates are very friendly and knowledgeable about the products they carry. They are also getting new ejuice and mods all the time. I HAVE RECOMMENDED THIS VAPE SHOP TO MULTIPLE PEOPLE WHO ARE NOW REGULARS. ENJOY AND VAPE ON.
Friendly environment and they are really helpful with helping me pick out what vape juice I may like.. Also have a testing station for flavors and a lot of choices for vape pens and mods... They have everything you need for a great vaping experience
Staff is very friendly, funny, and helpful. They know their stuff when it comes to vapors. Definitely recommend them!!
Wonderful customer service and very helpful people! There prices are great as well! I love the lounge chairs!
Friendly, knowledgeable staff. Large, but not overwhelming variety of e-juices and vaporizers. Everything for starters to advanced users.
Very cool that they let you try different flavors for just a little bit of a charge. Awesome customer service also!!
Great selection of flavors and a helpful staff only buy my juices from these guys no bad experience yet!!
Guy was very helpful and courteous. And my power chair fit in the door lol
Great selection with knowledgeable staff. Everyone is extremely friendly. My favorite vape shop!
Great customer service and selection! Employees are very knowledgeable and helped me with everything!
Very friendly and helpful. Ive tried other value stores in the area but Central Iowa out shines them all
Absolutely amazing! And the staff were very very polite and informative and provided the best option for what I needed personally
Courteous folk. Been coming here for about a year. They are always very helpful and friendly.
The people here are so helpful! They are pretty professional. Best place to get everything for vaping!
Love the juices love the staff friendly and knows exactly what the Hell their talking about been going for 2 years or so couldnt be happier!!
Seemed to be a good, clean place. Employee was knowledgeable with their products and recommended a good vape for me.
Central always has my coils in stock, good juice, and helpful staff. Highly recommended stopping by if youre in the area
The best vape store in waterloo hands down!! The only place i will go for vape accessories and fluids. Staff is great and helped me emincely when choosing a new mod.
Every single time I go there prices go up on the same things I always buy!!!!! I recommend going online to the electric tobacconist, prices are half that of the vape store and I dont have to leave the house!
Staff is very friendly, very knowledgeable, and fun to work with. Will definitely be back.
Great services and products. Definitely my go-to vape store in the Cedar Falls/Waterloo area!!
Visited the store multiple times now. Everything is overpriced and their customer service needs some work. The last visit I asked if they had any nicotine salts and was told yes but they sold me regular juice.
I have only been here a couple times and everytime i have came in and ask questions they just look at me like im dumb and give snarky remarks, i wont be back, ill be going to electric underground and pay for there excellent customer service.
The guys there are very knowledgeable and polite.i love the selection of products they have
So far the sales people are nice and know what they are talking about and are willing to go the extra mile to help you out
My favorite vape shop. The guys are very knowledgeable. I feel comfortable asking stupid questions in there.
Great mods, great prices and some of the most experienced people working behind the counter 👌
Great staff friendly and let me try out a mod befor buying.
The employees are very friendly and helpful. They answer any questions you have and have a wide selection.
Amazing workers and products, found me the perfect vape and a great juice quickly. Deffinitley returning and recomend
Knowledgeable and friendly staff, always have something new to try. Highly recommended!
$20+ average for a small 60ml e-liquid which is expensive in my opinion. They have a vapebucks rewards punch card for $20 off after spending $300.
Great service at a decent price. Happy staff always willing to help!
Had a great experience here, the staff was very helpful and knowledgeable. I will be back!
Last bottle of juice I bought had been opened already. Didnt notice til I got home. One of the employees had filled up a tank with it. A few employees are chill, a few have oversized egos.
Always a pleasure to grab much needed supplies. Very helpfull. Thanks!
Such a friendly environment with great knowledgeable staff and amazing products
The guy seemed like he didnt want to help me pick out a vape. It was my first time buying a vape, trying to quit cigarettes.
Very nice. Friendly staff offers to help you find the right vape juice for you.
The best vape store in the Cedar Valley. They are always super helpful.
Very knowledgeable. Helpful guys. Had lots of things to try, and helpful suggestions.
Person working was very friendly
Good stuff great service just wish they would be open later...
Relaxed and comfortable place. The staff are nice but not particulary good sales staff.
Very knowledgeable and helpful! I was new to vaping and they taught me well!
Very helpful. Walked in was greeted and helped right away! Out in 5 minutes
Great product, sweet liquid selection and amazing customer service.
Great vape shop with nice employees. Would recommend.
Andrew is the man!
Very knowledgeable, very helpful, overall good business and people to do business with.
Online page is unformative an cool havent ventured many places buy sometime be visiting their store
You guys are awesome! People need to flood this place and better your health habits if ya smoke.
Alex was very helpful and made very good recommendations. Very comfortable atmosphere.
Great service great people and great help with finding the flavor I want.
Awesome prices and great variety of flavors!
Awesome place, friendly and knowledgeable staff!
Great staff, very helpful! Highly recommend!
The staff always go above and beyond to help their customers with any questions, concerns or problems they may have.
Explained products perfectly and gave me a down to earth experience. A+
Very good customer service and good prices
Great service, would recommend to anyone.
They are always very helpful to me! Thank you!
Very helpful and very patient with me as Im new
Very nice place with wonderfully helpful staff
Out of the world customer service. You walk in and instantly get a welcome from whoever is working.
Got an aspire vape. Recommend blueberry cake juice
Awesome, very helpful ,missing old employees
Great place for all things vaping!
Very knowledgeable people here, lots of variety
Great shop, great people, great prices!
Good place to go for your vaping needs
Best place. great help to quit
Best vape shop in all the land...!!!!! Hands down...!
Nice selection and Knowledgeable staff
A little expensive, but they have good products.
Fun environment. Employees know what theyre talking about
Great atmosphere...great staff.
Great experience and wonderful service
Nice clean decent prices.
First time buying a vape, was a lot of help getting started
Very helpful.....and nice to work with!
Great place! Great selection!
Very over priced in my opinion
Excellent knowledgeable service!
Employees are very helpful and informative
Imma newbie but love it
Plenty of juices and mods for all vapes.
They treat you right!
Fast, friendly, good vibes.
Great customer service
My vape pen is amazing
Great people to work with
Very helpful staff
Great service as usual
My favorite vape store
Good attitude towards people
Great service!
They know what they are doing
AA 1f
Not my fav
Great selection
Great staff
I love this place
Good selection
Have a secret entrance.
Only only one here
Awsome
Great place
Awesome people
Very helpful
Great
My spot 4 vape
Nice people
Awesome!!!! ☺
Great selection
Cheap vapors
Very helpful