Natural Balance Massage and Wellness Center

This facility has definitely met my expectations and I will continue to visit the center, trying out different massages. Whoever happens to be available for whatever date I set, I know I can always direct the masseuse to either go softer, go harder or go based on what they may recommend. We cant always assume the masseuse will do things the way we may expect them to and thats why we communicate and/or ask for suggestions/recommendations.I recommend this center. I have never left feeling disappointed.To the ladies that have worked on me, I thank you both for a great job and for the information you provide after the session.A 5-star rating is pending but honestly the center is 4.5/5 rather than a 4/5.

I went to this spa on 4 occasions. 3 out of the 4 times I was so uncomfortable. Ive only been there for massage. The only time that it was good was when there was a young Spanish guy who worked on me, he was very friendly and made me feel relaxed. A Jamaican lady worked on me once and it was so deep it hurt..I even told her it was too deep and she still continued to do it deep. Then I had a white woman and it was good but she never smiled at me, barely looked me in the face, and wasnt friendly at all. It made me feel like she didnt want to work on me at all and she seemed forced to do it. Then finally I had a short Italian white guy and he put just enough pressure to make it seem as if he was trying to help me but didnt help that much. I just said to myself. I really gave this place a try and its not for me. Even the front desk isnt welcoming or friendly at all. When they dont like you or dont want you to come there they keep a neutral demeanor..they just do what is required. Just enough so that you wont complain about it. I never complained to them about any of this because what are they going to do..what can they do? FYI: I am a black woman. I am friendly, respectful, and caring. If you are non black or maybe even a black man you may have a great experience there. The rooms are so lovely and the tables are so cozy. I really like the layout, space, and neighborhood.When you go to the spa, you want to relax your mind, feel welcomed, feel like people care about you and want to help you. I just didnt feel that way which even added to my already stressed out mind and body.I dont plan on going back again.

This spa is always consistently relaxing & enjoyable. Staff are professional, atmosphere is relaxing. I go when I get gift certificates from family for my birthday & holidays

I was very happy with the massage I got from Whitney. She was very good at what she does.I was relaxed and she found a few trigger points (knots) and she was able to explain what it was & compress them when massaging & broke them down.Thank you Whitney for being caring friendly & massage was amazing!

Beautiful, great, and welcoming atmosphere. I was warmly welcomed. Escorted to a waiting area. My msaage therapist came to get me at my scheduled appointed time. The place itself is tranquil and warm. The message room was inviting and smelled wonderful. My massage was heaven and ask fr Elizabeth. She is awesome. Was suffering from a painful stiff shoulder, and she relieved the stiffness and pain. Will definitely come back again.

I had my first ever massage with Latoya and it was amazing. She was so nice and made my first experience very comfortable. I left feeling incredibly calm. I highly recommend! The spa was also very clean and had a super relaxing atmosphere. I’ll definitely be returning!

Went for a massage and all I can say is wow. Donna was super professional and is a real expert at her craft. I would give this more than 5 stars if I could. I went in not knowing what to expect. She walked me through the whole process, found tension I didnt even know I had, and I felt light as a feather by the end. She was an exceptional conversationalist too. I highly recommend. The establishment is super nice too. The right lighting, atmosphere, calming music, and overall vibe. Will be coming back.

I went to Vincent for a medical massage after suffering for a month with back and shoulder pain. Omg! It’s the first night I slept in a month! Vincent was amazing and has hands of gold! He’s very knowledgeable and extremely helpful. He listens to whatever is bothering you and really tries to loosen up the muscles and help alleviate some pain. I was totally relaxed and can’t wait to go back again! He even gave me paperwork on stretches to do when I left. So glad I found this gem 💎 of a place in Bklyn. I highly recommend

This is my very first time leaving a bad review, but I couldn’t help myself and I need to let people know what kind of customer service they have!!!my husband bought me a gift card for 90 minutes we thought, so I made an appointment for 90On phone with them , they confirmedso first of all my masseuse ( Sweet Lady nothing personal ) She wasn’t doing the massage in order like she will do my shoulders then goes to the lower back then comes back up to the arms so I couldn’t relaxand it wasn’t actual deep tissue I asked for It was more like body rub and I noticed that she was rushing, and I told her to pay more attention on my back because we have 90 minutes no rush and this is when she told me it’s 60, I got up (after around 25 minutes) went out to talk to the front desk because I need a 90 minutes my back have a problems I never make 60min it’s not enough for me ,but they wasn’t cooperating at all. They said I made appointment for 60 minutes but there’s no way I could ask them for 60 ( again because I never do 60 it’s always 90 and I thought the gift card was for 90 minutes so the number 60 wasn’t even coming out of my mouth ) instead of working on solving a problem ( they coasted by making a wrong appointment) they just started to blame me for making the wrong appointment( The phone lady go it wrong , not me) no apology even from their side!!! so they charged me for 30 minute massage like $75 or so and the rest they said I can use whenever for next appointment ok I called to make an appointment later for whatever leftover but the person on the phone said that I am not allowed there( which is fine. My experience wasn’t good as I said body rub not the deep tissue.) I told them ok I will come to get the rest of money then and they still didn’t want me to do that even and they said the owner will contact me which he did ( funny he said I’m trying to help which he wasn’t. He was just doing his job as giving me my the money I didn’t use ) and he said he gonna mail me the check. It’s been around three weeks now and I haven’t get anything. No apology, no appointment, no money. Maybe they do have a professional masseuses idk I’m not saying everyone’s not professional.I Am strictly talking about my experience. So I lost $150 for nothing! I understand they made me a wrong appointment which is OK it’s life things happens but I was expecting them to fix this but instead they blame me in everythingThere was 2 lady’s at the front desk and none of them could do their job!Terrible customer service!!!Just my opinion- The owner should send his employees ( Those who I was dealing with) to the training or something so they can improve it to the basic at least!!!

Thank you so much for the wonderful massage! Melissa was professional and pleasant with excellent skill and technique. I had an amazing experience. My shoulders and back feel so much better and I am motivated to do the daily recommended stretches. Thank you again! Will tell my family and friends about this wonderful place! Keep up the great work!

From the moment I walked into Natural Balance, I was starting to feel at ease. The aromatherapy smell was relaxing and the staff was welcoming. I was offered a drink and sent to an even more relaxing area to await my appoint for a facial. Beth preformed my facial. She was on time and super professional. She assessed my needs and we both agreed as to how to proceed. The face massages that accompanied the facial were devine. I left feeling clean, refreshed and eager to come again. Great experience!

My 1st experience was one of absolute pleasure. I was pleased with the staff who assisted me. The Masseuse was very polite and professional and ask if I had any areas that shouldnt be disturbed and if I preferred a soft or firm massage. The atmosphere was calm and relaxing. I was extremely pleased with the service. The only reason I didnt give a 5 star rating is because I think they should offer more sales, especially discounts to returning customers.

Where do I begin? I went to this spa because it was convenient, as far as distance. My massues is in Hong Kong.. Ive been to some of the top Spas in Manhattan and Im accustomed to outstanding service. My experience here was not what I expected. I had a facial with a trainee who rubbed my shoulder and put a hot wash cloth on my face. She focused on my shoulders and nose so much. I cant say I had a real facial. I politely told Beth about my experience. She admitted Kim was being trained by her. She offered half off my next facial. I already knew I wasnt going back there, but scheduled anyway. I would have called and cancelled anyway since by back felt broken... Kim did my facial and convinced me to purchase a lip exfoliate to exfoliate and smooth out my lips. I paid $45.. It was horrible. Come to find out, I purchased a lip plumper, which was almost expired. Beth did offer me a new one, after bringing it to her attention. I definitely dont need my lips plumped. Theyre big as it is.. I had a massage right after the facial. Melissa was very nice and I actual think she did a good job. However, the grinding motion with forearm and elbow on my lower back, left me incapacitated for over a week now. I cant even sit in my car. I spoke to Vinnie to ask if this type of pain is normal. My lower back was sprained. I had to get an x-ray and given meds.. Im not one to complain, but as a hospitality Agent at the Marriott Marquis for 17 years, who has dealt with dissatisfied guests from all over the world; I was appalled when Beth called to tell me. They dont think they will be able to provide the services that I need. Funny thing is... I WAS NEVER GOING BACK THERE!!! Thats not how you handle a dissatisfied customer. They have a lot to learn. It shouldnt be about money. Providing outstanding service and client satisfaction should be their goal. Very unprofessional! Had I not been African American, would I have been treated differently? Thats what ran through my mind after Beth called me..I hate to say this, but as an African American, its really easy recognize when youre being treated differently. They will deny it, but even the way the reception looked at me made me uncomfortable. This was MY experience. I dont usually write reviews. However, this experience and the way it was handled really bothered me. Therefore; if you have more than 2 complaints about a services, in a place youve never been before, keep it to yourself. Theyll call and say theyre not able to provide further services. Instead of them offering to address the issues .

My husband and I attend Ricks yoga class weekly. It is the perfect yoga for us -- simple movements to help strengthen our middle-aged bodies. Rick said once Natural Balance isnt like one of the yoga places that tries to bend you into a pretzels with crazy postures -- this is a wellness center that is helping you get well. Loved that -- helps get me there each week.The massages by Vincent are always perfect. Highly recommend!Staff is always welcoming and inviting.

I am going to withhold giving either a one star or five star is because I had a situation occur this evening that was unsettling and I told the people responsible at the front desk that they would never see me again but they have my phone number and if they’d like to apologize and make amends then I will continue to be a customer at the rating becomes five stars and not one star If I don’t hear from them I will tell everyone exactly what occurred… It was nothing having to do with the massage or the person who gave it but rather the handling of a money discrepancy that should’ve been handled very differently.The situation I was referring to has been settled very professionally by the owner and staff. I will continue to frequent Natural Balance Massage because they are the best!

Ive been going to this spa for years. I love their services and I have referred countless number of people and they all like it very much. I also continued to get their prenatal massages and facials while I was pregnant. The staff was very knowledgeable about massages during pregnancy and they were very attentive. However I didnt give it 5 stars because Ive had at least 2 people that I would ask for and neither are there anymore. The treatments Ive received since then hasnt been great.

Yesterday was my first time going to natural Balance. This place is awesome. Very friendly and professional staff and my masseuse Patricia did and an excellent job. I recommend this place if you need a good body massage and I will be back for future appointments.

I had the most amazing deep tissue massage today with Myriam. She applied the right amount of pressure and asked often if it was ok. The ambience was nice and relaxing. I especially loved the the warm towels used at the end and the heated eye mask!!!! I will definitely return for another massage soon. The prices are fair also.

Each time I have visited this serene, peaceful space I feel relaxed, renewed, and recharged. I mostly take advantage of the massages. I have had different therapists and each one brings a wonderfully unique way of getting my whole body to unwind and feel free of my issues with aches and pains. A true gem in the middle of Brooklyn.

Walk in to Natural Balance and you feel like youve stepped into a luxurious spa in a famous resort. Except, I didnt have to travel too far AND I always feel comfortable. A great place to forget about all your stress and come out feeling relaxed and rejuvenated. After each heavenly massage I think it cant get any better. However, the next visit dispels that theory! Thank you to the entire staff.

Im sending all my friends here who need a little massage therapy. This is a full scale place with hidden nooks and crannies opening up to hidden pilates classes, body contouring rooms and massage therapy areas. My masseuse Vincent was very careful, attentive and professional. Im booking my next appointment soon! So relaxing!

SUPER RACIAL. Booked my appointments and after attending one they prevented me from booking future appointments. I am a famous social media influencer with 5.3M subscribers on YouTube and 7M on Instagram and I would’ve gladly support this business. Unfortunately, the judgment on the two ladies face at the front desk is just sad. I already paid paid with card and when I called before attending I was told over the phone I do not have to walk with anything including my card or show email confirmation only state my name. But the looks on the face alone have a very unsettling feeling . I refuse to support a place that I am unwanted at so instead of paying with cash I DID have I went elsewhere and Support them on all 3 of my platforms. Never thought this beautiful place that looks welcoming is just deceitful . But I bet they too thought I was just another young black waste of time female who didn’t meet their standards.

For the second year in a row I treated myself to spa treatments on my birthday at Natural Balance. I had the great pleasure of enjoying a mineral Salt scrub and 60 min massage with Vincent. It was amazing. Followed by a microdermabrasion massage with paraffin from Rosalie. All my services were amazing and it definitely made my day special. Thank you for a great experience. I’ll deginiteky be back.

I have been a client for about 9 years..although I fell off the wagon recently, i am most definitely back on! The atmosphere is tranquil, the staff is accommodating, and Ralph is the best massage therapist I have ever had - hands down- lol. I highly recommend Natural Balance!

I have been getting a massage at Natural Balance for years now and Alliyah is one of the best I have ever had. I have two frozen shoulders and she was able to move them above my head. I would give her 10 stars.

My mom went here for the first time recently for a facial. She didn’t feel the service the esthetician provided was up to par with other facial experiences she’s had elsewhere. My mom felt the esthetician (she can’t recall her name) was at all personable during the facial process since she didn’t at all explain what she was doing throughout her process. Normally, an esthetician guides you through their process so that you have a better understanding as what they are doing and that your skin concerns are being met, hence coming in for a facial. Our complaint, is that the service provided could have been more personable, especially for a first time customer.

Natural Balance is an inherently warm and quiet oasis of tranquility in the hustle of hectic Brooklyn, offering a wide range of spa treatments with unfailingly excellent service, from the front desk to the massage therapists, the aestheticians - basically, everyone. Im a long time customer and resident of the neighborhood, and cannot say enough good things about all of the staff, its services - and its ambiance. Id live there, if theyd let me (!!)

I am posting this as a public service to warn the people of this community. I had been a loyal patron of Natural Balance for 8 years. A little over a year ago one of the masseuses there did something inappropriate during a massage. I discreetly informed the owner, giving her the benefit of the doubt. She basically lied to pacify me and said he would be suspended and possibly terminated. This was a lie as he continued to work there. I did report this to the licensing board and after many humiliating questions I was told it is he said she said. Again I am not looking to gain anything, all I want is to warn people so it doesnt happen again

Ive been going to NB well over 15yrs. No complaints! Love the service and ease of appointments. I now go once a month. Vinny is the greatest!! Its a great staple Southside of Brooklyn.

Just finished my first massage here, a prenatal. Im usually a pretty picky massage client. I dont like it too soft, but at the same time want a relaxing not painful experience. Theresa was amazing. The place really caters to preg. women with a special table, wedges to make sure you always positioned properly and knowledge of proper techniques for diff. bodies. Ive also has scoliosis surgery and this usually makes masseuses kinda nervous. Not at all with this place. amazing experience. Wroth paying a lil extra instead of paying less and walking out frustrated.

Melissa has magic hands, I loved my prenatal massage is was perfect! If I win the lottery I will go to this place everyday! Otherwise I’m already planning my next visit in 4 weeks. :)

I am never disappointed with my experiences at Natural Balance. From the moment you walk through the door, the staff is welcoming and friendly. This little oasis located in Brooklyn is my escape from the stressors life presents.

I love this place. They are always friendly and the service is lovely. I have only been for massages but theyre staff has all been wonderful so far! Great selection of products in their merchandise section too :)

A very professional, clean and calmng place, Vincent has absolute hands of gold, such a sweetheart, always a great experience. I live in Jersey now but would definately come back!

I have been coming to NB for years now, even though Ive lived out of state. Im always satisfied with the services provided. Linda has really turned this place into a heaven on earth!

Donna was great! Knowledgeable and kind. Good at what she does and I’m so definitely going back

Everything about Natural Balance is amazing...The staff, the variety of services, the quality of services & products, the atmosphere down to the smallest details are all with one goal in mind: To put you at ease and ensure you leave relaxed & ready to face the world again!

I have used them for several years and always scheduled last minute. Every massage therapist has always been excellent and professional.

OMG. The place is amazing. The technician Philecia was awesome, I was in 7th Heaven. The staff is so professional. This place is a hidden gem. Keep up the good work. 🌹😎

Thank Beth, you are the best. If you want a great facial Beth at Natural Balance is your woman!! She really knows her stuff!!!

The place is very nice and clean. I had a massage with Ralph. He was great, very professional . I will come back again.

The place has a very nice, pleasant and relaxing atmosphere. The staff is very friendly and highly professional. It is a very rejuvenating experience. Ralph is the best.

I had a 90 minute massage with Meryl. It was wonderful. Shes the best. I wont go to anyone else.

I LOVE this place! Theyre always able to get me in for a last minute appointment, and the massages are always fantastic.

Have been going to this place for years now, I don’t want to go anywhere else but here. Staff are very friendly and polite. Each time I go it is amazing the environment is very calming and soothing, recommend.

Always a great massage at Natural Balance. I have been going for years. Local gem.

Amazing experience with massage therapist Melissa. She saved me from terrible neck and back pain. She is just Amazing!!!

A positive environment with friendly, experienced staff. Always a relaxing experience with every visit.Wish they had a discount for returning customers, heh.

Elizabeth was great....best massage I ever had. I will be returning and referring friends!

I have had many massages, but natural balance was phenomenal

Such a great experience! This place is so serene, has awesome customer service, and is so clean! The perfect gem that offers so many services!

Completely amazed that such a wonderful spa is here in Brooklyn very very happy with the spa in general definitely try it once before heading to a city spa

Consistently excellent both in massage therapies and in their Pilates and Yoga instructors

Great massage therapists and very friendly staff! I always recommend my friends and family to come here.

Excellent as always, from service, timeliness, cleanliness. Professional as well. I always recommend Natural Balance!

Always get great facials from Beth. Glad I found Natural Balance.

Great service! I love the yoga classes.

Its inviting, calming..smells good , wonderful people

Excellent service. Recommend Vinny for massage.

Always a great massage

Experience was satisfactory