King Spa

This was the first time I was ever asked to pay up-front for a massage. This was the first red flag. The roomwas freezing. They put like an oversized napkin over your private areas during the massage. The massage was horrible. I highly doubt these people have any formal training. They started with and only massaged the backside of my body. I say “they” because the “therapist” left 1/2 way through the massage and was replaced by another one. It was by no means serene or relaxing. The “therapists” talked to each other during the transition. One of the therapist was also talking to her co-workers through the wall during my massage. I could also hear the other employees talking to each other throughout the entire massage. They used that tapping technique and a squeezing method that felt like I was being pinched. I was left with black and blue bruises on my legs from this massage. Run fromthis place…worst massage experience ever. I don’t understand how they remain in business. I will never go back.

I don’t want to knock a small business. I hope my review will help them to retain & grow repeat business.I have been to the little mom & pop shops to the best spas for many years - everywhere. We are very lucky to have so many AMAZING amenities in our backyard!Some of the best massages I have ever had were from Asian-Owned facilities. They really take the time to study and bring elements of true attention to detail that everyone can appreciate.With the price of EVERYTHING now, massage for me, is more of a luxury item than a need. I work damn hard to earn that $60. So a massage is a treat. I hope Kings Massage can understand that we work hard too and take to heart - that when a we pay them for their time, they give us the best experience possible. You should us to come back. Repeat business if everything!Back to my constructive criticism (meant with the best intentions)1) I asked for med-hard and then hard 3x and still got lighter than a feather. I came for a massage, not a back “rub”.You2) I’m am used to being fully nude for a massage because that’s what you are supposed to do. I have never felt uncomfortable or weird about it until now. In my many experiences, the masseuse has always taken great care to make sure I was fully covered. This one single experience was the opposite. I was was definitively cringing and basically mortified. I was so exposed in a very non-professional way that I hope they improve and the client is more empowered to leave their underwear on.I walked out embarrassed and again, I didn’t even get a massage? Her touch wasn’t gross or unprofessional (other than not being able to massage) It was being completely exposed almost the entire time!!!!!. How can you relax when you think your masseuse is more interested in your beaver that working on the knot in your shoulder?This was the first time I was ever asked to pay up-front. I should have known.The “masseuse” was a lovely, young girl. I’m hopeful my experience helps her and the business grow and understand that what happened to me should not ever happen again. She had such an incredible view of my parts that I almost feel like I’m owed money?!?!PS: No, my name isn’t Karen or Chad. My only goal is to be the Costco of Yelp and inspire our local businesses to meet or exceed our standards 🙂

Lost in translation!I made a reservation on Dec 17th for Jan 1 at 11am for two (made sure theyre open that day and that theyll have at least two people working at that time, they said yes). I stopped by yesterday, Dec 31 around noon to confirm our reservation (was in the area). They didnt check the books they just said yeah come tomorrow well be here at 11am and well have enough people in staff.Jan 1, 11am comes and we show up to find that surprise surprise only one person is available.. they may have another person in 30 minutes.. my friend and I have lunch reservations for her birthday so we have a tight schedule.In an attempt to not ruin her birthday I had her get a massage while I chose to sit and wait. While they did apologize for the mix up its still upsetting that no one thought of calling to let me know that if we showed up a bit later we could both have a massage. I am not sure if its a language barrier or a cultural difference or both but either way we will not be going back despite the $60/hr price.

Not a good experience. We had an appointment for 3, including a couple’s massage. All three massages began late, one was 20 minutes late. During our couples massage, the two massage therapists babbled away to each other, and one’s phone rang three times. She left the room each time and answered it, and I believe she was booking massages appointments. Our friend’s therapist kept leaving the massage room to greet new customers, as she was also doing double duty as the receptionist. This terrible ambiance completely destroyed the sense of relaxation and serenity I’ve experienced at other massage venues.All three massages ended exactly one hour after the appointment time, despite the late starts and interruptions, so we were shortchanged a significant amount.They are understaffed, undertrained, and with few of the usual massage business professionalism or courtesies extended to the customers. We felt as if we had been taken advantage of by this massage business, and we will not return or recommend them.

My Wife and I came here for a 90 minute massage. It was an amazing experience. It was very comfortable and relaxing. I’m sure the masseur can make everybody happy because they’re patient and they listen good. We will return.

This place is TERRIBLE. I don’t think they even know how to give a massage. No wonder they make you pay up front. I would give negative stars if I could. Worst experience of my life

Im from out of town and I had an amazing experience. Compared to other places I have gone to I wish they would move to my state. Hot stones and a face massage was even included which I have never been offered before. It was everything I needed on my vacation and they even let me book same day. Pricing was reasonable as well.

Amazing experience! The massage was good and the therapist was attentive to my needs (despite their limited English). If you are looking for a great therapeutic massage this is a fantastic deal! If you prefer more of the spa type massage (spa music, aromas and tuck the sheet in every crevice)...this may not be for you. Having received massages from all over the world, I would say my treatment here was better then most and the hot stones is a nice treat!

We got a couples massage, it felt hurried and more like oil rubbing than actual massaging. The two ladies who were working on us constantly talked to each other and giggled! It was not relaxing or pleasant. We walked away feeling robbed out of our time and money.

Avoid this place. On Groupon, they will advertise their massages costing $179 and then mark it down to $75 so it seems like a deal, when it is actually the ORIGINAL price of the service. There is no deal and theyre lying. Then, when you ARE stupid enough to buy a Groupon to this place, they charge you an additional $20 because they say you have to read the fine print. What fine print on a standard 60 min massage that is clearly listed on a rate card? This place is REALLY shady. Fortunately, there are MANY other great, reputable and above board spas in the area that deserve your business because theyre honest people. JUST AVOID THESE SCAMMERS.

The massage was ok but they charged me for an hour and i only got 40 minsAnd when she was trying to get tip in another way I refused and she got kinda mad and after I refused 5 mins later she said you finished and i was like no that’s only 40 mins it’s not cool I wouldn’t recommend it to be honest just because it’s more of money than actually servesI’m a truck driver so i need one massage here and there and this was not a good experience

I got a Groupon for $48 off their $60 package. Called first bc I saw a negative review about accepting Groupon. They said they would accept. When I got there it was a different story. They said since I bought during Covid Groupon wont allow (suspect) and that they can give me a discount if I pay them directly. Long story short, do not click view voucher or you wont be able to exchange/refund/cancel. They clicked it for me to scan it and told me to look for myself, not valid. The next day, I look at Groupon for same offer and it changed to $69 off $149 (but they can accept this?). This is a case of bait and switch, although employees may seem innocent their business tactics are totally out of integrity. I do not recommend this place.

Amazing experience! Went in for a couple massage came out feeling like a new man. Highly recommend them. Not sure why they’re not highly rated on here like they are on Groupon.

Horrible experience. Went with my Groupon after informing them of it and then they said no we cannot do Groupon because we are not supposed to be open. They said you will have to argue Groupon for your money back, but we will also not give you the massage at the price of Groupon. You will have to pay full price. I am so frustrated with this place and their lack of customer service. I requested to speak to the owner and the lady refused to give me any number or option. Definitely don’t recommend this place based on their horrible customer service.

Didnt have time for a massage.Place was NICE. Girl was friendly and Cute.What is WRONG with these CHEAP People that post Negative Reviews Not For Service BUT THEY WANT BELOW COST PRICE ????

My friend and I had an amazing experience.Nothing to complain about. It was very clean,very reasonably priced; and one of the best massages I’ve had.

Place is great. Bottom line. So many complainers out there. If they dont like something have your husband or boyfriend massage you.

I had one gal provide a strong massage. She walked on my back and did an amazing job loosening up my back and shoulders.

I had the most amazing massage and what I appreciated most was the cleanliness and fresh smell of Grotto Spa. I will be back ASAP

Such a wonderful experience! The staff are so helpful and caring. The service was FANTASTIC! I recommend this location and business very highly! Thank you so MUCH!

Karina is an excellent masseuse, but this establishment failed to accept a Groupon that they offered! Bait & switch tactic!

Amazing massage. Clean and simple facility. Appropriate prices.

My best massage ever. Highly recommend.

Wonderful massage.