Everytime Ive been its always been a good experience. The employees are actually really funny and always are nice as can be to me. I love this place, its literally become my go to shop. Looking foward to the new addition to open downtown. Thanks for always being a highlight when I come thru!
Me and my gf go in there all the time. Every employee has been polite and helpful. They always have great products at decent prices. I recommend anyone going in to see the guys and what they offer!
Best prices, Best customer service, they always looking out for there customers, Bestin town. Always have good deals. Good place to shop convenient
Best price in town good service ..made some good friends ..like family..good quality products nvr had a dud product. Love that place
Best prices my favorite smoke shop .vary good customer service. My favorite shop. Friendly good deals always lookout for their customers if their short on the money
Great prices and the sales associate was friendly and very polite. We will definitely be back….. Great Customer Service!!
The workers always remember my gf and I, and are so friendly. They have great prices and always give me good recommendations. My favorite smoke shop in the area.
Awesome customer service Great prices, big selections I would definitely recommend
Since the new guy (new ) to me Ive had to return non working items just to get semi working g items he acted like I was lying about the product being defective I will not return I spent 117.85 that tripe not including the massive amounts Id spent before the new gentleman came. I finally said to hell with it and took the sorta kinda working cart just to be done with it. But Im not going back
Bought a dabcool w2 electric dab rig and it doesnt work at all. Guy told me no returns so I wont be back here at all. Spent 150 to get a defective product that I cannot return.
I shop there all the time and I have always had a good experience. The guys that work at the smoke shop are always polite and willing to help me with normal purchases or if I am looking for a gift I always get a great deal. I would recommend to everyone.
Best shop fair prices good dudes Working will be back for sure A+
Great deals and good service….We will definitely be back!
They are a little higher price than other shops also they post different hours on their doors and they actually run Google has the correct time at 10:00 a.m. but on the door they are posted to open at 9:00 a.m.So good to go to if its the closest one and you need the convenience but for a regular shop I suggest going elsewhere
Charleston smoke shop is the best place to shop for all ur tobacco needs they have great prices on there vapes an you cant beat the customer service its owesome love that place if you dont go you dont no what ur missing give them a visit you will thank me later.
I nicely asked the store employee for a vape just to be rudely spoken too. When I asked the price he yelled the price in the rudest tone. I told the employee to cancel purchase because of his bad attitude. You cannot run a business when you do not even have the ability to speak respectfully to your customers. I highly don’t recommend going to such a rude establishment. If i could give negative stars i would!!
Me and my husband were checking out, and the younger man behind the counter checking us out was blatantly flirting with me and giving me serious “lust” eyes right in front of my husband. It made me feel very uncomfortable. Unprofessional and rude. Bad customer service from this guy.
Dont buy ANYTHING HERE !Sold me a $70 cigarette rolling machineBroke 1 week tried to return & exchange. He said no he would work on it WHAT!! I WANT A NEW MACHINE.HE SAID NO 24 HRS. he was making thing up as he went. I been purchasing for 2 years from this store.Im getting a government agency to investigate the whole store.
I really enjoy an alternative to smoking with the vast variety of disposable vapes sold here at the shop at Patrick st Plaza. Mo..the representative that helps me is so kind and knowledgeable. I highly recommend this shop. The prices are the best too..Debbie Khoury
Came in here to buy a vape for the first time. Young man behind the counter was very helpful, and even helped me pick a Ejuice % based on my past smoking habits. Even helped me load the first cartridge as I never had before. Customer service above and beyond. I will a returning customer.
He tried to sell me a vape I didnt want. He said youll live. Opened it and stuck it to my mouth. Said it was $35. I walked out the door came back and told him this isnt what I wanted. He finally got what I wanted said same price. I told him I thought he was lying to me. I left
The young owner is Absolutely the best at taking care of his customers! He makes you feel welcome, gives attention to every person, is more than helpful, and remembers repeat people which makes it a pleasant shopping experience. I go out of my way to shop here just because of how kind he is.Also a great variety or products! Lots of choices, quality, and good prices.
So the last 2 vapes Ive had from here COMPLETELY crapped themselves. I thought the first may have been my own fault, so I give them the benefit of doubt, I bought one from Gold Silver it looks like an Slurpee cup, in less than 2 days it wont charge wont hit. I go in to have it replaced and the guy at the counter takes it and puts it on charge himself, proceeds to tell me hes gonna do something about it. Then gives it a second, removes it from the charger sees that it clearly has malfunctioned, he acted like he was throughly inspecting it then says did you drop it in water? It clearly lit up so therefore no way I dropped it in water. Then he refused to replace it, I had the receipt and everything . Ill never go back again nor the people where I work. So congrats on losing the business
I shop here ALL the time!! Great people working there and always point out the best products!!
States they open at 9am, but Ive been there multiple times after 9 and they are never open. Try coming after 10, or perhaps they could try to open their store when they say its supposed to be open. I would like to come to this store more often for their good selection of juices, but it seems that from my own experiences and those or others that they do not care to consistently run this store, so I wont care to consistently shop here over others. Id give them an extra sta4 or two for the good selection, but that means nothing when I cant even shop there.
I love the variety of products! Every suggestion made by employees have not disappointed. The employees are super friendly and very helpful. Its the only place I get my vapes.
The place was pretty cool and had a LARGE selection of all kinds of different things.The things I bought were great.
This is my vape shop for real!! This dude always has what Im looking for! Customer service is fire! ❤️❤️❤️
Shop people are excellent. Very reasonable prices, everything you need for vape and more. If dont have will order, but seems to always have what I need.
If I could leave zero stars, I would.Heading out of town and this store is conveniently located next to my house.That being said, it doesn’t do you any good when they aren’t open during their posted times. If you don’t open at 9 a.m. don’t advertise it. I’ve noticed as I’ve skimmed over past reviews that this has been a recurring issue for some time now. However this is probably my karma for not going to my usual place anyway. Might as well plug it and say that Mr. Smoke in Kanawha city is always open when advertised and they have the same if not better stuff anyway!!
The Hyde vapes are not real. Other than that good service I guessJust make sure when you buy a HYDE authenticate the Verification number on their website to see if it is legit to see for sure. Dont want to hurt the business just want to make sure the customers know what they are buying and putting in their body. We deserve to know the truth is all! :)
They have a huge selection of everything and prices are decent. I will drive out of my way to go here.
Great people working thier they sure keep a smile on your face and very charming
A bunch of stuff to choose from vaping wise, even the rechargeable limited puff vapes. Big selection on pretty much everything. The gentleman working the counter seemed just a tad rude to another customer. The clerk opened and tried a vape product. Then wanted me to try it but didnt put a protective safety tip on it so I passed on that obviously. Prices seem fair too.
The best smoke shop around. Great customer service and everyone’s so helpful. If I could I’d give them 10 stars!
Great people, great selection, bundle deals and a loyalty program. They have options for everyone!
Great service, friendly associates. Would recommend to anyone and everyone.
Not a true smoke shop, more of a head shop with a room that resembles a humidor. The sign over the door definitely doesnt match the Google listing.
The guys are nice,they have a large selection and have some nice deals
How do you advertise you are open at 9:00 am but don’t open at 9:00am. There is usually a reason someone would be at a store when they open. Like out of town plans... but no... it was not open. Get a clue people... False advertising.... Fact!Really freaking sad most reviews are stating they don’t open when they say they do.. you think hiring adults might help?! Who knows.
Great staff and products, as well as convenient hours. Great prices, also! Love the younguns running the place, too! 😊
I was surprised at how great this store was when I first went here. they have every tobacco/vape you would need in one store instead of having to go to multiple places to get what you want. and they have great customer service!
At the store right now. It’s 9:15am. They open at 9am. There are 4 cars here waiting for them to open. The phone number is disconnected. Terrible business practices.
Very nice. Had what I wanted.
The employees are wonderful. The place is clean. Has more items for smokers like large bags of tobacco with rollers. Has a variety of smoking accessories & a variety of tobacco smoking pipes, papers, & cigars
Great shop, big variety of products. Good prices, convenient location and good service. Strongly recommend. The drive thru service is nice as well!
Best store in intown most the greatest best customer service know you as soon as you walk in the door go see them
My favorite smoke shop Mo always knows exactly what I need even when I don’t he is so helpful, he has a huge selection of juice and always great recommendations!!
Its not working already, didnt know I needed a charger, and for as much as I paid for everything it should work perfectly.
This store is never open at 9 when it says it’s gonna be and closes early often they don’t seem to have the staff needed to operate property and never want to hire anyone I’ve asked several times I come here as first option because it’s so close to my house an does have decent prices but their inadequate schedule has me second guessing my choice to try to shop here
The young guy is rude the younger guy that works there tried to sell me the wrong coil for my vape just to get the sell granted after I explained he was wrong he did take a min to try to help but they didnt have nord coils I dont recommend them at all
I love shopping at the smoke shop! Always friendly service and helpful advice! Do yourself a favor and if you’re in Charleston stop by and check it out! You won’t be sorry!
They have great prices.... The store is very clean and nice people
Best deals for what I usually get and great Kratom products.
Love this shop clean store, great prices and good staff! Heather is always super helpful and overall always offers a great experience
Love the selection of vapes and tobacco products.. and the employee was a big help and very sweet.
Amazing service! Friendly owners 10/10 recommend
USA golds over $1 cheaper than anywhere else in Charleston. They get my money!
They treat me fantastic and with much respect.
Always have the best price on authentic delta-8 products, never disappoint!
Love this place. We buy all our vape supplies from here!
Nothing worse then showing up middle of the day an doors are locked an the kids in the back sleeping. Poor customer service. Not coming back.
Guy working the counter is always cool and gives great deals. 10 out of 10
Very nice service and cheapest prices in Charleston wv for vapes and juice.
Love this store! They have everything I need. Friendly staff.
Had me go out to my car and find 1.03 so he wouldn’t have to make change
Good selection but theyre always either distracted or in a hurry to rush you out the door when you go in there
Prices high smoke shop on 7AvE something cheap price
Great employees, stock and service.
Terrible service. The guy was on the phone the entire time I was there.
Workers always nice and a great place with lots of choices
Cool employees! Very knowledgeable about the products and nice!
Best shop in n Charleston always has the best recommendations for me
Usually have what I like in stock. Workers are friendly.
Nice selection of vape juice. I go every payday
They have things priced just right.
Employees are always helpful and very nice!!
Dude always on the phone not attentive to customer..not opened one hour and a half after scheduled opening. Where is a phone number? GGas
Only place i shop. great ppl
Alot of choices for your vaping/CBD needs
Awesome selection of quality cigars and supplies!!
Great variety of vapes & bongs.420
Wonderful dedicated friendly well advised
Nice staff and good selection
Always have what Im looking for
Definitely recommend to everyone!
Love it
Never been there
THEY HAVE A DRIVE THRU
Bad attitude, not friendly
Good service
Great place
Friendly staff
Kind of hood
Loved it