Massage Envy

I moved and called the Southport location ahead to cancel rest of appointments. On the call, the lady said don’t worry I will take care of it. Then I never thought back my appointments were not canceled. At the same time, I also booked appointments at my new location, and when I got the appointment notification I thought it was my new location so I did confirm it through text. Suddenly I got a call saying I missed my appointment from Southport they will charge me cause the therapist needs to get paid. I get it, but why do I have to pay for the front desk mistake? I said I can show you I made the phone call and I even gave them the date the call was made. they still insist they have no way of verifying. Very disappointed for going to this location for years!!! Other than that, the therapist Brian here is very good. I would high recommend him.

As a long-time member of Massage Envy, I expected better treatment, especially when it came to honoring appointments and resolving issues. However, my recent experience with them has left me utterly disappointed and frustrated.After being a loyal member for several years, I had to cancel my membership due to a move. Before leaving, I had one last credit to use, which I had scheduled an appointment for. To my dismay, Massage Envy canceled my appointment not once, but twice, on the same day and the day before. This meant I had to reschedule, but the next available slot wasnt until five days after my credit was set to expire.Seeking to rectify the situation, I visited the facility in person and confirmed that I could indeed use my credit since the scheduling was due to cancellation on their end. However, instead of showing any empathy or willingness to accommodate, the manager Amys response was shockingly dismissive and unsympathetic. She callously told me, Too bad, and refused to make any exceptions. Her attitude was not only rude but also condescending, leaving me feeling disrespected and undervalued as a customer.Its appalling that Massage Envy can cancel appointments on their clients at the last minute without offering any support or solutions to make things right. This lack of accountability and customer care is unacceptable and speaks volumes about their disregard for customer satisfaction.I strongly advise anyone considering Massage Envy for their massage therapy needs to steer clear of this establishment. Their inability to honor appointments and their dismissive attitude towards customer concerns make them unworthy of your time and money. Save yourself the frustration and find a massage service provider that values and respects its customers.

I had my very first facial done by the one and only Kristina. My overall experience there made me feel relaxed and definitely comfortable. She was so detailed about everything and especially what I needed for my skin. I walked out feeling so fresh and rejuvenated! For the newbies I highly recommend Kristina for any type of treatment! She’s very professional and AMAZING at what she does. Thanks for making a girl feel comfortable under her own skin. I already booked my next appointment!

Wonderful services! Ive been to this location multiple times, both for massages and facials and have never walked away disappointed.My last appointment was with Kristina for a regular facial but once I described what I was looking for, she recommended a chemical peel (which I knew little about) and fully walked me through the procedure, products, and benefits. She could not have been more right and I LOVE the results. I already have a follow up appointment booked with her because she did such a great job. Go see her-- shes fantastic!The ladies at the front desk are always helpful whether it comes to questions or booking another appointment. Theyre always a joy to chat with! An additional service that I love is if you have a provider you consistently see and they have a last minute opening, theyll send a text letting you know its available if youre interested.Overall I would happily recommend this location.

Worst customer service!! Tired them before and then again to see if anything changed and they are still the worst front desk employees and super rude. Will NEVER go to this massage envy again because of front desk. Plus I’m sure that is the reason why they always have available appts.

I got my first facial ever with Kristina and she was absolutely fantastic!! She walked me through all the products she would use before we started, and reiterated the products as they were used throughout the service. It was incredibly relaxing and refreshing!! I scheduled my next facial as soon as I got out. The front desk ladies (Madison and Jai) were super helpful with the different enhancements I could add when scheduling my next appointment as well and answered all of my questions about my membership!

They do not have the capability to provide massages to their members that continue to pay monthly. There is no availability for massages for months out and what is offered when you call to complain is at times that never works with your schedule. In the last year they have canceled more than 50% of the massages I did schedule due to employees quitting or deciding not to work. The only solution they can provide is to pay $20 a month to keep membership active while not accruing any benefits.

Consider NOT doing the membership. Unfortunately, I feel they just rob you of monthly membership dues. They increased the price without notification. It’s extremely difficult to find an appointment. They don’t work with you if you have extra credits and charge you for every little move you make. What is suppose to be a stress free experience has caused more stress than relaxation.

Had the best facial I’ve had in a long while! Kristina is extremely knowledgeable and super fun to talk to. She discussed every step along the way and told me what she was doing. She made me feel super comfortable and made my skin look and feel AMAZING. Definitely request Kristina. And she had me laughing the entire time, not only did I get the best facial but left with abs from laughter. Laughter may not be guaranteed, but fabulous skin is!

The communication at this location is very poor. I booked an appointment for a massage a month and a half ago. They texted me the day before the appointment to confirm I was still coming. I responded with yes. Then a few hours later I get another text saying they have to cancel my appointment because the massage therapist is no longer available? When I call them they say they cant give me another appointment until OCTOBER. The front desk girl said she would call another location to see if they have any upcoming appointments. They did but I could only book it for 90 minutes when I wanted to only have a 60 minute massage. So, they want me to pay more money for a problem that wasnt even my fault? I would just take your money elsewhere. Service is always better at places that arent a franchise. The employee I was supposed to be receiving a massage from, her name is Victoria, she is clearly irresponsible with her schedule.

Absolutely phenomenal services! Ive gone to Kristina for a few facial services so far and Im already booked in for the future. She definitely knows her stuff and is passionate about her work, plus we have some great conversations while shes working which always makes the experience more fun and engaging. Go see her, shes amazing!

Im not usually big on facials, but Kristina is amazing. She asks me what I want and then uses products and provides services that fit with me. I have been twice now and find it relaxing and just fun. Highly recommend!

My husband and mother-in-law both enjoyed their deep tissue massages. The membership was a bit confusing for me but I believe its around $85/mo. If you want to transfer to a friend its a $10 fee.

Kristina does an amazing facial and chemical treatment! This was my first experience with a chemical treatment and she made me feel very comfortable and informed me on what to expect. I will definitely be back!

I have had a membership for a few years and have no complaints. Today contacted them this morning about canceling a session and charging 50%. I told them if they can waived it, and they said no company policy. So I cancel my membership. You rather lose a client than make an exception. That’s a shame. Best of luck!

Great location! Kate was my esthetician and she created and kept me feeling calm during my facial. The woman at the front desk were also helpful and kind. They let me know about the membership but didnt push me on it like other locations. They are real people and not company drones. It was my first time here and I am definitely going back soon.

Kristina added some oxygenation boost to my facial without explaining that it was $75 and I was expected to pay the new rate of the facial after I left. This place will rip you off! Avoid!

They have set my appointments with different massage therapists and they do a good work but one of the staff members who sits at the front (Maybe in his 20s, white) talks in a condescending way. The first time I thought that maybe its just me but he did it again. He does answer your questions and inquiries but makes you feel bad for asking it. Maybe he is like that with others too and not just because I am brown but he needs to reduce the attitude. I am still nice to him but not every customer will be. But all the massage therapists I had were good.

One star:- Repeated cancellations with no customer support (3 cancellations in a row over a 1 month period, just get a text/call saying Sorry, let us know if youd like to reschedule)- Pushy/aggressive sales techniques after service (actually asking you to explain why youve turned down their membership program), leaving you with an uncomfortable departure after a session- Website/app that isnt kept updated and hence allows a customer to book an appointment that might not be available.Highly recommend looking elsewhere. The massage therapists are good, but the administrative staff just dont seem to care too much about the actual customer experience.

I would like to say that I had an AMAZING massage by Meagan at this location. However, after my massage I was hoping to pay and be on my way. Instead I felt as though I was bombarded to not only sign up for another appointment, but to become a member, buy a facial and so forth. It was one thing after another and I felt as thought I was forced to make another appointment. Usually Im not one to write reviews, but after this visit I felt others should know about this before they plan to go for a peaceful massage. While my massage was fantastic and I would have left giving this place a 5 star rating, but the amount of pressure I felt to purchased something else ruined my experience.

I went and saw Brittany today (for my first massage ever) and she was awesome. The staff was super kind and helpful. I never felt too much pressure to sign up for a membership which I appreciated. I will be back!

Britney is an awesome therapist! I have been seeing her for about a year now and every time I go there she really gets the knots out of my back and that I suffered for many years with shoulder and neck problems and have not had an issue since Ive been seeing Britney has my massage therapist. I highly recommend this place the front desk staff is awesome friendly they just make my day when I see them.

Kristina has great technique with facials. She is diligent with updating her knowledge. She performed lymphatic drainage and it was great.

After running the marathon I needed to come in for a much needed massage. Therron was awesome! I am a regular with another massage therapist out of town and I know what good/bad looks like. Therron is a trained sports therapist and did an amazing job locating the sore muscles and connecting muscles and really massaged them out. Very well, definitely recommend!

If youre looking for an amazing sports massage. Kelly is your girl! Ive been seeing Kelly for over a year now and she really knows what shes doing. Im very active and have had a lot of issues with knots or general areas of tightness. Multiple times Ive left the massage room feeling like I have an increased range of motion that was not there before I entered it.I wont be going anywhere else as long as shes here. ;)

Friendly front desk staff!Katherine was EXCEPTIONAL!!!!-highly professional- confident in her practice-easy to talk to and good vibes :)

Decent services but they DO NOT CARE - Go elsewhere. They pressure you into a contract and weve discovered why. After over a year we werent using the membership, there wasnt one close. When we canceled we apparently had to use all the accrued time(4 hours) quickly and couldnt nor realized that. They basically stole $200 in services from us. When we discovered this, they were not interested in a mutually agreeable solution. The attitude we recieve was we told you so in our email and contract. GO ELSEWHERE.

I had a wonderful massage with noelle today! She made me very comfortable and relaxed. She is very skilled and a great massage therapist.

Had a great massage therapist my first two visits. The third time was horrible. She didnt use less pressure when requested and only focused on my shoulders.

Massage Envy on Southport has phenomenal therapists. Ive had massages by different therapists from time to time. I have my favorite, but if I share her name it will be even more difficult to get my 90 minutes!!

Kristina gave me a great facial, you can tell she really loves what she does. Very informative but doesnt chat too much. Lol

Received a mothers day gift, facial by Victoria very relaxing and my face felt great afterwards.Also a Massage by Michelle,man oh man weeks after just having a baby just one hour focusing on my lower back shoulders and neck I left feeling GREAT Leaving there.DEFINITELY GOING BACK!

This company is the biggest scam, every other appt. is canceled or the massage therapist quits. Just awful customer service and overall company

I have been seeing Natalie for deep tissue massages for over a year now and she is amazingggg! Every massage is awesome and she is super friendly! Ask for Natalie!

Great first time experience — I’m used to sports massage so a relaxing one was definitely a much needed 180. Brian was wonderful!

Received a gift card for Christmas and will definitely be getting a membership. Very relaxing atmosphere and friendly staff that helps you when its your first time there.

Cancelled my appointment without letting me know. When I showed up they didnt have an appointment for me. This is why franchise places have a bad reputation.

The staff are all friendly, attentive, and professional. Ben is excellent for deep tissue massage.

Great massage. I asked for a deep tissue, very hard massage and the person I saw did an absolutely phenomenal job.

Its more expensive than I can afford but theyre nice and getting the introductory massage was nice.

Ive been coming here for almost 4 years and Brian is my guy. He knows what hes doing and provides me ongoing relief for a lifelong injury.

First time getting a massage and it was great. Very professional staff.

I love this place. Perry is a great therapist. The management staff are great!

Suzie is very knowledgeable and did a great job on my shoulders.

Al did a good job focusing on my back and legs.

The therapist Brittany and the staff were great!

Excellent facials and massages.

Best place in town to get a facial or massage! Check it out...

Very helpful staff.

Always consistent, no frills kinda place

Great atmosphere very professional!

Knowledgeable staff excellent care

Wonderful experience

Solid but not exceptional

This place is great!

Great experience.

Eli is good

Friendly staff.

The worst.

Never been here before and tried scheduling an appointment. They canceled the day of with less than an hour and a half of notice, which was inconvenient. I missed their call telling me to reschedule, but their answering machine didn’t let any of my attempts to callback or leave a voicemail through. Overall, a negative experience and I won’t be trying to reschedule my appointment.